Aeromexico (AM) - Read Reviews & Book Flights

IATA Code	AM
Routes	144
Top Route	Mexico City Benito Juarez to Monterrey Gen Mariano Escobedo
Airports Served	63
Top Airport	Mexico City Benito Juarez

Recent Reviews

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Find reviews that mention:

customer service

city airport

connecting flight

great service

good flight

crew was great

flight was cancelled

hour delay

good food

worst airline

flight entertainment

comfortable seats

10.0

Pros: Service and smooth flight

Cons: Champagne instead of tequila

Reviewed Feb 2019

review from
8.3

Pros: Very friendly and helpful crew

Cons: Getting seat assignments at front desk was confusing and a little hectic

Reviewed Feb 2019

review from
8.0

Pros: somewhat quick for boarding

Cons: sitting on tarmac for awhile

Reviewed Feb 2019

review from
3.0

Cons: The seats were the most uncomfortable seats I have ever sat on for a flight. Definitely needs improvement for a better flight experience.

Reviewed Feb 2019

review from
3.3

Cons: We could have left on time, not an hour 1:35 hrs late. The passenger next to me could have taken a shower to kill the super strong body odor. My seat could have reclined and The entertainment could have worked. But none of there happened so it was a very uncomfortable flight.

Reviewed Feb 2019

review from
5.6

Pros: The new plane. The food.

Cons: No entertrainment system the whole trip. The flight was delayed over an hour due to overbooked flight.

Reviewed Feb 2019

review from
8.6

Cons: I got singled out by a staff member to request me to check my bag while the passenger behind me had a bigger carry on bag. My other 2 friends had carry on backpacks about the same size as well but they didn't get stopped. I didn't know why I got picked on.

Reviewed Feb 2019

review from
7.2

Cons: Entertainment or WiFi being available

Reviewed Feb 2019

review from
7.6

Pros: Sitting in the forward part of the cabin was better.

Reviewed Feb 2019

review from
7.6

Cons: Checkin early to get assigned better seats. Our fare did not allow us to select our seats but we were assigned seats next to each other.

Reviewed Feb 2019

review from
7.3

Cons: Entertainment selection was mediocre.

Reviewed Feb 2019

review from
8.0

Pros: It was a basic flight. Their check in system was down so they had to hand write boarding passes and baggage tags. They were professional and patient even when a customer started cursing because his bags could not be checked all the way to his final destination due to the computer issues.

Reviewed Feb 2019

review from
9.3

Pros: Yes

Reviewed Feb 2019

review from
6.0

Pros: I got food, and entertainment

Cons: Less check up, they literally checked my passport 5 times and delayed the flight for 20 minutes which made me be late for my class

Reviewed Feb 2019

review from
5.3

Pros: Crew was good

Cons: Had a 2 hour delay

Reviewed Feb 2019

review from
9.3

Pros: Seevice and food were outstanding

Cons: The selection of both movies and series was a bit poor. Nothing interesting to watch

Reviewed Feb 2019

review from
7.3

Pros: Row 6 plenty of space

Reviewed Feb 2019

review from
8.3

Cons: Just good!

Reviewed Feb 2019

review from
2.3

Pros: None of the above. Ground crew that does not really understand the costumer.

Cons: Always remember to present your rights to the crew.

Reviewed Feb 2019

review from
10.0

Pros: Enjoyable flight with great crew!!!

Reviewed Feb 2019

review from
2.0

Extremely delay

Pros: That we arrived pretty soon, but what was my surprise, we landed at a different place.

Cons: More than two hours almost 3 of delay and I had an emergency

Reviewed Feb 2019

review from
8.0

Pros: New airplain . Got upgrade to Club premier

Cons: Get on time . Boarding process

Reviewed Feb 2019

review from
5.3

Pros: plane smelled really bad, moldy?musty??

Reviewed Feb 2019

review from
8.0

Pros: El servicio en general de la aerolínea y el módulo de información de vuelos

Cons: Que hubiera un poco más de espacio entre asientls

Reviewed Feb 2019

review from
10.0

Pros: Cool

Cons: Thank you for excellent trip

Reviewed Feb 2019

review from
10.0

Pros: No complaint at all, I am very satisfied.

Cons: Gate no printed on boarding passes. I understand that gate no are subuject to change, but at least it would point me on the Wright direction

Reviewed Feb 2019

review from
8.3

Pros: The crew was amazing

Cons: Not charge for the extra bag

Reviewed Feb 2019

review from
9.3

Pros: Everything was ok except the audio

Cons: I could not use my earphones because the entry was blocked. You should get it fixed. Seat 23D

Reviewed Feb 2019

review from
10.0

Pros: Todo estuvo excelente

Cons: Llego más temprano de lo que tenía que llegar

Reviewed Feb 2019

review from
9.3

Pros: Crew was friendly , seats were comfortable

Cons: More extra peanuts

Reviewed Feb 2019

review from
10.0

Cons: The layover was very long but Detroit is a very nice airport.

Reviewed Feb 2019

review from
10.0

Cons: Even offered a Boody Mary Zor other drinks on the short flight!

Reviewed Feb 2019

review from
4.0

Pros: The crew was just ok, they did not extend themselves to make the customer feel comfortable/safe.

Cons: The seat on the flight are too small the average person does not fit comfortable.

Reviewed Jan 2019

review from
10.0

Cons: Nothing everything was excellent

Reviewed Jan 2019

review from
8.0

Pros: Seats not with big space but ok for a two hour trip. Crew attentive and very nice.

Cons: Boarding. Riding on a bus before having access to the airplane is not comfortable. Can Aeromexico not afford what other airlines do? Food is just ok. A cold croissant is a poor example.

Reviewed Jan 2019

review from
4.0

Cons: Attitude of the Aeromexico flight attendants . No customer service skills . Rude and disregarding

Reviewed Jan 2019

review from
10.0

Pros: The modern aircraft made the flight super smooth.

Cons: The seating was not very desirable, especially taking into account that the airplane had a lot of empty seats they still assigned seats far back in the rear of the airplane.

Reviewed Jan 2019

review from
9.0

Pros: Very friendly crew, plenty of drinks. Easy and organized boarding process

Cons: Free WiFi would be nice

Reviewed Jan 2019

review from
10.0

Cons: Good flight and right on time

Reviewed Jan 2019

review from
5.0

Cons: The plane was delayed 2.5 hors and we missed our connection

Reviewed Jan 2019

review from
9.3

Pros: very nice timely flight, overall great attention to safety and professionalism, also had plenty of space and great entertainment!

Cons: one more pass through cabin with a snack on the 5 hour flight would have been nice!

Reviewed Jan 2019

review from
10.0

Pros: Everything was great. Service, food and drinks

Cons: Nothing

Reviewed Jan 2019

review from
2.0

Cons: Horrible and first flight was 1h45min late which made me miss my connecting flight. The transit airport was also a horrible experience to spend many endless hours in.

Reviewed Jan 2019

review from
2.0

Horrible!

Cons: Horrible and first flight was 1h45min late which made me miss my connecting flight. The transit airport was also a horrible experience to spend many endless hours in.

Reviewed Jan 2019

review from
10.0

Great

Pros: Everything

Cons: Nothing

Reviewed Jan 2019

review from
9.3

Great airline great service

Pros: By far the best airline and best service in Mexico, great customer service at airports and on plane. Will be flying aeromexico from now on.

Cons: Customer service call center were rude and had no options to fix the problem with my seating, was reffered to email complaint center that has not returned an answer.

Reviewed Jan 2019

review from
10.0

All went smooth

Pros: It was nice to receive a meal on both flights. That doesn’t seem very common any more.

Reviewed Jan 2019

review from
10.0

Great SERVICE

Pros: Everything

Reviewed Jan 2019

review from
10.0

Pros: Everything

Reviewed Jan 2019

review from
9.0

Pros: The time, wasn't long flight

Reviewed Jan 2019

review from
10.0

Best of all

Pros: They are very efficient

Reviewed Jan 2019

review from
8.0

Good trip

Pros: The good customer service provided

Cons: The plane took off 30 minutes later than expected

Reviewed Jan 2019

review from
5.0

Got from a to b...

Pros: Decent on flight entertainment

Cons: 1 hour delay in the flight

Reviewed Jan 2019

review from
8.6

Cons: I wish I didn't have an almost 6 hour layover and that there was a personalized screen for this longer flight.

Reviewed Jan 2019

review from
10.0

Cons: NA

Reviewed Jan 2019

review from
10.0

Cons: Very happy, excellent!!

Reviewed Jan 2019

review from
4.0

Cons: Paying for luggage even with million Miler skyteam elite card. After paying for luggage then it didn’t come out on the belt and I had to get help to find it. Aeromexico should be avoided at all costs

Reviewed Jan 2019

review from
2.0

Missed the flight and no one was available to help

Cons: A strong snowstorm prevented me from arriving to the airport on time (highway was closed). Flight was at 3:15. After over 5 hours on the highway I finally arrived to the airport at 2:27 and the Aeromexico counters were empty. A lady from Lufthansa told me the flight had just closed and suggested that I call aeromexico’s phone number. I did that and the gentleman on the phone told me I should go to the check-in counters. I mentioned they were empty and he had no other suggestions. After an hour on the airport and on the phone with no progress I booked a trip with United and traveled home.

Reviewed Jan 2019

review from
5.3

Pros: Early arrival.

Cons: Tedious check in with camera.. Snack not great. Aeromexico Changed my seat without prior notification. Boarding pass did not reflect change until I boarded. Miss the individual screens for entertainment center to watch movies.

Reviewed Jan 2019

review from
9.0

Overall, it good to travel with

Pros: I like how the crew treats you even when you are checking in your luggage. They try to be as efficient as possible.

Cons: During our flight there was not air conditioner. It felt hot inside and short breathing at times.

Reviewed Jan 2019

review from

10.0

Pros: Service and smooth flight

Cons: Champagne instead of tequila

Reviewed Feb 2019

review from
8.6

Cons: I got singled out by a staff member to request me to check my bag while the passenger behind me had a bigger carry on bag. My other 2 friends had carry on backpacks about the same size as well but they didn't get stopped. I didn't know why I got picked on.

Reviewed Feb 2019

review from
9.3

Pros: Yes

Reviewed Feb 2019

review from
9.3

Pros: Seevice and food were outstanding

Cons: The selection of both movies and series was a bit poor. Nothing interesting to watch

Reviewed Feb 2019

review from
10.0

Pros: Enjoyable flight with great crew!!!

Reviewed Feb 2019

review from
10.0

Pros: Cool

Cons: Thank you for excellent trip

Reviewed Feb 2019

review from
10.0

Pros: No complaint at all, I am very satisfied.

Cons: Gate no printed on boarding passes. I understand that gate no are subuject to change, but at least it would point me on the Wright direction

Reviewed Feb 2019

review from
9.3

Pros: Everything was ok except the audio

Cons: I could not use my earphones because the entry was blocked. You should get it fixed. Seat 23D

Reviewed Feb 2019

review from
10.0

Pros: Todo estuvo excelente

Cons: Llego más temprano de lo que tenía que llegar

Reviewed Feb 2019

review from
9.3

Pros: Crew was friendly , seats were comfortable

Cons: More extra peanuts

Reviewed Feb 2019

review from
10.0

Cons: The layover was very long but Detroit is a very nice airport.

Reviewed Feb 2019

review from
10.0

Cons: Even offered a Boody Mary Zor other drinks on the short flight!

Reviewed Feb 2019

review from
10.0

Cons: Nothing everything was excellent

Reviewed Jan 2019

review from
10.0

Pros: The modern aircraft made the flight super smooth.

Cons: The seating was not very desirable, especially taking into account that the airplane had a lot of empty seats they still assigned seats far back in the rear of the airplane.

Reviewed Jan 2019

review from
9.0

Pros: Very friendly crew, plenty of drinks. Easy and organized boarding process

Cons: Free WiFi would be nice

Reviewed Jan 2019

review from
10.0

Cons: Good flight and right on time

Reviewed Jan 2019

review from
9.3

Pros: very nice timely flight, overall great attention to safety and professionalism, also had plenty of space and great entertainment!

Cons: one more pass through cabin with a snack on the 5 hour flight would have been nice!

Reviewed Jan 2019

review from
10.0

Pros: Everything was great. Service, food and drinks

Cons: Nothing

Reviewed Jan 2019

review from
10.0

Great

Pros: Everything

Cons: Nothing

Reviewed Jan 2019

review from
9.3

Great airline great service

Pros: By far the best airline and best service in Mexico, great customer service at airports and on plane. Will be flying aeromexico from now on.

Cons: Customer service call center were rude and had no options to fix the problem with my seating, was reffered to email complaint center that has not returned an answer.

Reviewed Jan 2019

review from
10.0

All went smooth

Pros: It was nice to receive a meal on both flights. That doesn’t seem very common any more.

Reviewed Jan 2019

review from
10.0

Great SERVICE

Pros: Everything

Reviewed Jan 2019

review from
10.0

Pros: Everything

Reviewed Jan 2019

review from
9.0

Pros: The time, wasn't long flight

Reviewed Jan 2019

review from
10.0

Best of all

Pros: They are very efficient

Reviewed Jan 2019

review from
8.6

Cons: I wish I didn't have an almost 6 hour layover and that there was a personalized screen for this longer flight.

Reviewed Jan 2019

review from
10.0

Cons: NA

Reviewed Jan 2019

review from
10.0

Cons: Very happy, excellent!!

Reviewed Jan 2019

review from
9.0

Overall, it good to travel with

Pros: I like how the crew treats you even when you are checking in your luggage. They try to be as efficient as possible.

Cons: During our flight there was not air conditioner. It felt hot inside and short breathing at times.

Reviewed Jan 2019

review from

8.3

Pros: Very friendly and helpful crew

Cons: Getting seat assignments at front desk was confusing and a little hectic

Reviewed Feb 2019

review from
8.0

Pros: somewhat quick for boarding

Cons: sitting on tarmac for awhile

Reviewed Feb 2019

review from
7.2

Cons: Entertainment or WiFi being available

Reviewed Feb 2019

review from
7.6

Pros: Sitting in the forward part of the cabin was better.

Reviewed Feb 2019

review from
7.6

Cons: Checkin early to get assigned better seats. Our fare did not allow us to select our seats but we were assigned seats next to each other.

Reviewed Feb 2019

review from
7.3

Cons: Entertainment selection was mediocre.

Reviewed Feb 2019

review from
8.0

Pros: It was a basic flight. Their check in system was down so they had to hand write boarding passes and baggage tags. They were professional and patient even when a customer started cursing because his bags could not be checked all the way to his final destination due to the computer issues.

Reviewed Feb 2019

review from
7.3

Pros: Row 6 plenty of space

Reviewed Feb 2019

review from
8.3

Cons: Just good!

Reviewed Feb 2019

review from
8.0

Pros: New airplain . Got upgrade to Club premier

Cons: Get on time . Boarding process

Reviewed Feb 2019

review from
8.0

Pros: El servicio en general de la aerolínea y el módulo de información de vuelos

Cons: Que hubiera un poco más de espacio entre asientls

Reviewed Feb 2019

review from
8.3

Pros: The crew was amazing

Cons: Not charge for the extra bag

Reviewed Feb 2019

review from
8.0

Pros: Seats not with big space but ok for a two hour trip. Crew attentive and very nice.

Cons: Boarding. Riding on a bus before having access to the airplane is not comfortable. Can Aeromexico not afford what other airlines do? Food is just ok. A cold croissant is a poor example.

Reviewed Jan 2019

review from
8.0

Good trip

Pros: The good customer service provided

Cons: The plane took off 30 minutes later than expected

Reviewed Jan 2019

review from

3.0

Cons: The seats were the most uncomfortable seats I have ever sat on for a flight. Definitely needs improvement for a better flight experience.

Reviewed Feb 2019

review from
3.3

Cons: We could have left on time, not an hour 1:35 hrs late. The passenger next to me could have taken a shower to kill the super strong body odor. My seat could have reclined and The entertainment could have worked. But none of there happened so it was a very uncomfortable flight.

Reviewed Feb 2019

review from
5.6

Pros: The new plane. The food.

Cons: No entertrainment system the whole trip. The flight was delayed over an hour due to overbooked flight.

Reviewed Feb 2019

review from
6.0

Pros: I got food, and entertainment

Cons: Less check up, they literally checked my passport 5 times and delayed the flight for 20 minutes which made me be late for my class

Reviewed Feb 2019

review from
5.3

Pros: Crew was good

Cons: Had a 2 hour delay

Reviewed Feb 2019

review from
2.3

Pros: None of the above. Ground crew that does not really understand the costumer.

Cons: Always remember to present your rights to the crew.

Reviewed Feb 2019

review from
2.0

Extremely delay

Pros: That we arrived pretty soon, but what was my surprise, we landed at a different place.

Cons: More than two hours almost 3 of delay and I had an emergency

Reviewed Feb 2019

review from
5.3

Pros: plane smelled really bad, moldy?musty??

Reviewed Feb 2019

review from
4.0

Pros: The crew was just ok, they did not extend themselves to make the customer feel comfortable/safe.

Cons: The seat on the flight are too small the average person does not fit comfortable.

Reviewed Jan 2019

review from
4.0

Cons: Attitude of the Aeromexico flight attendants . No customer service skills . Rude and disregarding

Reviewed Jan 2019

review from
5.0

Cons: The plane was delayed 2.5 hors and we missed our connection

Reviewed Jan 2019

review from
2.0

Cons: Horrible and first flight was 1h45min late which made me miss my connecting flight. The transit airport was also a horrible experience to spend many endless hours in.

Reviewed Jan 2019

review from
2.0

Horrible!

Cons: Horrible and first flight was 1h45min late which made me miss my connecting flight. The transit airport was also a horrible experience to spend many endless hours in.

Reviewed Jan 2019

review from
5.0

Got from a to b...

Pros: Decent on flight entertainment

Cons: 1 hour delay in the flight

Reviewed Jan 2019

review from
4.0

Cons: Paying for luggage even with million Miler skyteam elite card. After paying for luggage then it didn’t come out on the belt and I had to get help to find it. Aeromexico should be avoided at all costs

Reviewed Jan 2019

review from
2.0

Missed the flight and no one was available to help

Cons: A strong snowstorm prevented me from arriving to the airport on time (highway was closed). Flight was at 3:15. After over 5 hours on the highway I finally arrived to the airport at 2:27 and the Aeromexico counters were empty. A lady from Lufthansa told me the flight had just closed and suggested that I call aeromexico’s phone number. I did that and the gentleman on the phone told me I should go to the check-in counters. I mentioned they were empty and he had no other suggestions. After an hour on the airport and on the phone with no progress I booked a trip with United and traveled home.

Reviewed Jan 2019

review from
5.3

Pros: Early arrival.

Cons: Tedious check in with camera.. Snack not great. Aeromexico Changed my seat without prior notification. Boarding pass did not reflect change until I boarded. Miss the individual screens for entertainment center to watch movies.

Reviewed Jan 2019

review from

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