Whenever I’ve flown with Aeromexico, I’ve enjoyed the journey. Flight attendants are always friendly and accommodating, and the network spans destinations throughout the Americas, Europe and Asia as part of the SkyTeam alliance alongside Air France, Delta, KLM and Virgin Atlantic.
The airline operates Boeing 787-9 Dreamliners on long-haul routes, 737s (including 737 MAX) on regional and international flights, and Embraer 190s regionally. The busy central hub at Mexico City International Airport can be challenging to navigate but not impossible.
Here’s how to get the most out of your Aeromexico experience.
Aeromexico fares and classes
Aeromexico offers three service levels: economy, AM Plus (enhanced economy) and Clase Premier. While the airline calls Clase Premier first class, I’ve found it’s closer to quality businessclass on other airlines and very comfortable.
Each class has different fare tiers with varying flexibility. They range from Clase Premier products (Premier and Premier One) with enhanced flexibility to basic economy fares that only cover your seat onboard.
AM Plus gives you extra legroom (like economy+ on other airlines), priority check-in, boarding and luggage, plus discounted lounge access subject to availability within Mexico. The seats and onboard service match standard economy, so it’s not a full premium economy cabin, but the perks make it worthwhile.
In-flight experience
The Aeromexico inflight experience is pleasant and on par with that of its partner airlines.
In-flight dining
Aeromexico provides complimentary food and beverages on all flights, ranging from snacks and a full bar on many domestic services to hot or cold meals on international routes depending on flight duration. I’ve found the food quality good in both Clase Premier and Main Cabin.
In-flight entertainment
Most Aeromexico planes have seat-embedded in-flight entertainment. You can connect your headphones to the airline's IFE system via Bluetooth on Boeing 737 MAX planes. There is enough content to keep you entertained on longer flights, including films and popular programs. Wireless streamed entertainment is available on Embraer planes operating regional flights.
In-seat power
Seatback entertainment is available on the 787-9 (11” screens in Main Cabin, 18” in Clase Premier) and 737 MAX aircraft. Boeing 737 MAX planes let you connect headphones via Bluetooth, while selected Embraer 190 regional planes offer wireless streaming to your own device. Clase Premier seats on Dreamliners include Universal AC and USB outlets, while 737 MAX seats have USB ports.
Wi-Fi availability
Wi-Fi is available on Boeing 737 MAX aircraft, Premier One fares include a 2-hour Wi-Fi coupon on 787s, and free text messaging is offered on select Wi-Fi-equipped aircraft including the 737 MAX.
Aeromexico medium- and short-haul Boeing 737 and regional Embraer 190 experience
Hopping on a shorter flight? Here’s what to expect. Aeromexico runs two classes of service on most of its Boeing 737s and its regional Embraer 190s. The Clase Premier seats on Boeing 737 planes are a lot like what you’d find in domestic first class in the US, with two wider, reclining armchair-style seats per row.
The economy Main Cabin is set up with two sets of three seats on Boeing 737s, while Embraer 190s have a more comfortable 2-2 configuration. The first few rows are designated as AM Plus, which is that economy+ experience with a bit more legroom to stretch out.
In addition to standard configurations, Aeromexico also offers “Clase Premier Light” on select routes and aircraft, where the premium cabin uses economy-style seats with the middle seat blocked rather than separate recliners. On these specific 737s, the first four rows are AM Plus seats set further apart.
Aeromexico long-haul Clase Premier on the Boeing 787-8 and 787-9 Dreamliners
Clase Premier differs between the 787-8 and 787-9 Dreamliners. On the 787-8, you’ll find fully flat-bed seats in a 2-2-2 configuration, arranged 6 across per row. Center seats offer direct aisle access, though you’ll sacrifice the window view. I prefer this setup to avoid climbing over others when heading to the self-service bar or lavatory.
The 787-9 features 20” wide seats set 60” apart that extend into lay-flat beds with adequate bedding. Rows 9 and 10 sit separately behind the lavatories and Espacio Premier self-service bar.
Aeromexico long-haul economy on the Boeing 787-8 Dreamliner
The 787-8 Main Cabin uses a 3-3-3 configuration with seats 17.2” wide and 31” apart. Exit-row seats offer more legroom. Row 32 has a 2-3-2 layout,and row 33 is a center triple between the lavatories.
I’d pay to reserve a window seat on row 32 for easier movement. The two seats sit away from the window, letting you stretch your legs and enjoy the view, though you’re right in front of the lavatories. Row 33 sits between them, so expect passenger traffic that could disturb your rest. The 787-8 is configured with nine AM Plus seats, typically located at bulkhead and exit rows rather than as a dedicated three-row sub-cabin, offering 38” pitch for more comfort, though they’re the same width as Main Cabin.
Aeromexico long-haul Clase Premier on Boeing 787-9 Dreamliner
On Aeromexico’s Boeing 787-9, every Clase Premier seat has direct aisle access in a 1-2-1 Super Diamond configuration. The single seats are angled toward the large Dreamliner windows. They’re also 20 inches wide with 60 inches of pitch. I really liked this setup because it felt private, even without a sliding door. The flight attendants dim the windows during the flight for sleeping, but I got some great views during takeoff and landing.
The seats have handy storage cubbies for your stuff and a good-sized table if you need to get some work done. Lancel and Teaology partnered to create the amenity kit, which includes Teaology skincare items (lip balm, facial mist, hand cream), a dental set with wheat-straw toothbrush, an eye mask, slippers, a pen, and earplugs.
Aeromexico long-haul economy on Boeing 787-9 Dreamliner
The Main Cabin on the Boeing 787-9 Dreamliner also has a 9-across layout with three sets of three seats. The exception is the last row, 39, which has a 2-3-2 arrangement. The pairs of seats on either side are set away from the cabin wall. There’s also a standalone trio of seats in row 40, but it’s right in front of the lavatories and galley, so expect a lot of activity there.
Navigating Mexico City International Airport with the Aeromexico App
All Aeromexico flights now operate exclusively from Terminal 2 at Mexico City International Airport (MEX), after the airline recently consolidated operations from Terminal 1. The airport is large and busy, so give yourself at least two hours between flights and avoid tight connections.
The airport posts gate announcements late, and the waiting areas get crowded with limited seating. The airport can change departure times and gates due to congestion, which makes things worse. I recommend downloading the Aeromexico app for real-time flight updates so you can head straight to your gate when it’s ready.
If you need to move between different areas of Terminal 2 with your digital boarding pass, take the Aerotren. In Terminal 2, the platform is accessed via Sala M (Concourse M), next to the Domestic Departures area.
Aeromexico lounges
Stop by the Aeromexico lounge to escape the busy terminal atmosphere.
Lounges at Mexico City International Airport
Aeromexico operates three lounges in Terminal 2 at Mexico City International Airport: two Salon Premier lounges (one domestic, one international) and Terraza Premier Aeromexico by Heineken. Clase Premier passengers get free access, AM Plus ticket holders pay a discounted fee (subject to space and valid only within Mexico), and any passenger can enter for a full fee if space allows.
The National and International Salon Premier lounges sit on a mezzanine level to the left past security. I’ve found them more functional than beautiful, but they offer a welcome escape when the terminal gets crowded during peak times. The booth seats at the back are more comfortable, though there are no windows. Complimentary light snacks like yogurt and fruit are available, but more substantial meals cost extra at prices comparable to other airport restaurants. Drinks are free.
Terraza Premier Aeromexico by Heineken Lounge has better ambiance with large windows and airport views, though it’s small and only offers light snacks. You’ll find it airside at the end of the international concourse near Gate 75.
Aeromexico lounges in other cities
Aeromexico also has Salon Premier lounges in other Mexican cities like Monterrey (including a Terraza Premier by Heineken), Guadalajara, Torreon and Chihuahua. And as a SkyTeam partner, you get access to over 750 lounges around the world.
This KAYAK-commissioned article is presented as-is, for general informational purposes only, and may not be up-to-date. The opinions contained in the article are original to the author and reflect their authentic experience, which may vary significantly from the experience of others. Find more perspectives in our user reviews below.
