Pros: "The crew was great and the seats went very far back"
Pros: "Everything was fine. The crew was very helpful"
Pros: "Never again with Avianca"
Cons: "Never again with Avianca"
Pros: "I will never fly this airline again."
Cons: "We got our flight bumped back 5 hours simply because they decided to use a different plane. The food vouchers were VERY limited, only for a burger (and I'm vegetarian). The 100.000 COP flight voucher only valid at travel agency, not online. This airline's a joke"
Pros: "Crew was great and ride quick"
Cons: "Airport in Lima is a mess. Very confusing and easy to misunderstand. Even for native Spanish speakers was difficult."
Cons: "Fue un avión no adaptado a nuestros tiempos, sin entretenimiento a bordo, ni siquiera tenía para conectar el celular. Un servicio low cost."
Cons: "Todos los aviones deberían tener entretenimiento a bordo."
Cons: "Better travel With another airline"
Cons: "Some employees from the airport Benito Juarez looked into my baggage and stole some souvenirs, please be advised to do not leave your baggage with the airport standby system, there are some private lockers that you can use instead."
Pros: "Fly hostess wee nice but couldn’t do anything"
Cons: "the food, the services on the plane, entreteniment, the bathroom that was chaotic."
Cons: "Boarding process was chaotic and not organized. It wasn’t clearly communicated which groups were being boarded."
Cons: "They took forever to serve drinks. Old aircraft. Really bad entertainment options of non existant"
Pros: "Plane, entertainment, seat."
Cons: "Broken luggage upon arrival!!!! No travelling tool given."
Cons: "We had to wait about 15 minutes for the stroller to be delivered (thoroughly wet), and then another 20 minutes for the bags."
Pros: "Crew were super friendly, helpful & spoke both Spanish & English. In flight entertainment touch screens didn’t work properly. Therefore I couldn’t use behind & the customer behind me kept pushing my chair, in an attempt to get her touch screen to work"
Cons: "Touch screen entertainment"
Cons: "Very delayed departure (1 hour late), priority luggage was anything but priority."
Pros: "Te crew ver helpfull."
Cons: "Nothing . Emery y Hong perfecto yo me H"
Cons: "People were NOT following instructions at boarding time... even though they were giving us instructions about who was boarding... I mentioned it to the agent when I boarded and he replied “No, that’s not true” when I was seeing who was boarding and when... if families with children were called... even single travelers were boarding the general boarding line... nobody really cared"
Cons: "DELAYS. EXTREMELY POOR CUSTOMER SERVICE. FLIGHT CANCELLATION. AIRLINE NEGLIGENCE."
Pros: "Comfortable and spacious seats and a blanket!"
Cons: "It was sad to fly for 6 hours and have not even a personal TV in front of me, There was only one per section. Furthermore, there were no sockets, or usb ports!. In long flights they should have better entertainment options and also sockets between seats. Also, their vegan food options are poor."
Cons: "Very poor traffic prevented us to get to the airport very early but we had checked in prior with boarding passes and assigned seats 45 minutes before the flight was to take off. The people at the counter refused to let us board saying we had to be there one hour before the flight because it would take them half an hour to check in the luggage. In the end, we had to pay an extra $600 to rebook another flight to leave a week later."
Cons: "At the time of boarding the crew members started going by group. This only lasted 1 min. Everybody started getting in a line without regarding group or any type of particular order. The crew members did mind and just kept boarding people. Very poor management and lack of authority."
Pros: "I liked the time of the flight, that's about all."
Cons: "Avianca is one of the most dreadful international airlines imaginable. I could fill a book with the problems I've experienced. I fly often on many different airlines. This one needs new management; someone who actually cares."
Pros: "Entertainment system, pillows, blankets and earphones!!"
Cons: "Food was awful"
Pros: "she crew was attentive and the layover in BOG was seamless."
Cons: "Was rerouted through bogota and ended up taking 2x as long"
Pros: "It was hard to not laugh at the gate confusion, time confusion, and clear general incompetence of the thousands of airport staff."
Cons: "Everything was perfect."
Pros: "The crew was wonderful and when I was given my special meal request (due to food allergies) they were able to accommodate me in so many more ways."
Cons: "The boarding for every flight with this airline has been late."
Cons: "This airline is awful. Their customer service is nonexistent. I will not fly them again."
Cons: "I didn't use my flight. Bought insurance but when I tried to change my flight it cost more that just buying another flight."
Pros: "Food, attendants, seats, everything was amazing..."
Pros: "Every thing"
Pros: "The airplane"
Cons: "The delay and boarding"
Pros: "Flight was on time"
Cons: "Aeromexico checked my bag and instead of un clicking the belt on my luggage to open it they cut it off. When I picked up my bag at baggage claim at my final destination they didn't close my luggage and my clothes were hanging out!! Ridiculous. Also th flight attendants were rude and unprofessional!!! The food on the plane made me gag, it smelled and looked disgusting."
Pros: "The service was great on the front end"
Cons: "Baggage crew stole from luggage. Including a family heirloom that my deceased father had left for my sister. Im about ready to go to columbia or mexico and raise hell"
Pros: "Crew was very kind. The airplane very confortable and the food very good."
Cons: "I think is good time to consider to stablish an special area for passengers traveling with kids. It's not discrimination but we all have rights and it´s unaceptable that I had to flight 10 hours with a kid crying behind my ear. Other suggestion is that you should enable the possibility to upgrade to upper class when the flight is empty once you´re in the airplane."
Pros: "The entertainment on board was amazing. Good selection of movies."
Cons: "The plane was extremely dirty. I couldn't believe it. First time boarding a plane to find that there was trash all around my seat and tucked in the front pocket. Doodles with a pen on the tray table, sticky arm rest, and it looked like the other seats around us were almost in the same shape. I would've rather waited an extra 15 minutes before boarding the plane for it to be clean. I think that was really poor on their part."
Pros: "Where to begin... the service was great, I got welcomed as I boarded the plane, the plane was immaculate, And unlike other airlines I've been on, thay gave me a great free meal. Would definitely fly again given the chance."
Pros: "NOTHING AT ALL, The only thing they did well was re-arrange my flight itinerary to my final destination in Caracas, Venezuela."
Cons: "2nd time flight delayed, which in this occasion result in losing my flight connection. Poor response and attention from the crew on what was going on No compensation on food for the delayed, now stuck in Bogota until I arrive +18 hrs later to my final destination"
Pros: "The Crew is well trained."
Cons: "They damage my luggage."
Pros: "Avianca is the most comfortable airline I've ever used. It's like heaven compared to many others. I would fly it every time if I could."
Cons: "Boarding's a bit chaotic."
Pros: "Service, punctuality, airplane"
Cons: "Colombian airport"
Pros: "treated with kindness, and made me feel welcome"
Pros: "The entire flight"
Cons: "The cost"
Pros: "Smooth flight and movies were free"
Cons: "Seat I sat in the back near the bathroom and passengers and crew constantly bumped in to me or woke me up"
Pros: "- Service is excellent, better than any other north american airline, Latinamerican airlines do really care about their passangers"
Pros: "Good entertainment options"
Cons: "Overall okay crew, but some very rude members"
Pros: "I'm really mad about Delta service"
Cons: "bad service"
Pros: "The crew is nice"
Cons: "Boarding was horrible."
Cons: "Delaying a flight by 2 hours for crew issues is ridiculous and even more do not alerting me to the change before I was at the airport. Terrible"
Pros: "The crew was amazing and seats were comfortable"
Pros: "The flight was on time!"
Pros: "The crew"
Cons: "One free beer"
Cons: "Todo excelente!!!gracias!!!"
Pros: "I thought the boarding process was somewhat messy and should have started sooner."
Cons: "The sound and touchpad on my entertainment console didn’t work too well during the flight."
Pros: "Crew was nice and tried to help us as there was no food on board for our dietary restrictions."
Cons: "The folks at the desk arrived late to address issues. It was crowded and disorganized. When i addressed an issue at the check in regarding not seating me with my children including a 7 year old). the response is. Well you bought a cheap flight so tough luck. The plane was dirty and frankly not very"
Cons: "Letting me board the plane even through boarding had started and I wasn’t first because of my disability"
Cons: "Was a little bit hot"
Pros: "It was water or water no soft drinks"
Cons: "Only water"
Pros: "Free movies available in flight"
Cons: "Airplane temp never comfortable Airline staff not friendly Wheelchair service terrible"
Pros: "I will say that this has been the best flight my husband and I have ever had. The crew members were very nice and helpful. This has been the smoothest flight we have ever had as well."
Pros: "Nice crew. Comfortable seats."
Cons: "Peanuts and water was “snack”"
Pros: "Comfortable seats and good choices of movies."
Cons: "Staff was rude and we were called to board but took long waiting in line to get in the actual plane. Flight was delayed. Food didn’t look appetizing."
Pros: "No issues with the flight. All went as planned."
Pros: "Staff was friendly."
Cons: "Crying child but I understand has nothing to do with the airline."
Pros: "I LIKED EVERYTHING,SERVICE AND ATENTION WAS EXELLENT ,PERSONAL WAS GREAT, MY BEST FLIGHT EVER..."
Cons: "WELL,ALL TV SCRENS ON THE RIGHT SIDE WASN'T WORKING,BUT NOT A BIG DEAL..."
Pros: "I had never traveled with Delta until my trip to Mexico. I was most impressed with the great service I received on my way to Mexico: from Atlanta to Guadalajara, Guadalajara to CDMX, and, at the end of my stay, from CDMX to Atlanta. I cannot say the same about the experience within Continental USA."
Cons: "I perceived a negative difference in all aspects during my flight going to Mexico, from Philadelphia to Atlanta, and coming back, from Atlanta to Philadelphia."
Cons: "I never received anything about my booking. I went the airport Wednesday morning not knowing if I’d actually fly out. I only had on my Kayak app a trip itinerary. Thankfully I did. In Atlanta I added my Skymiles # to my trip. Upon arrival in Mexico I rec’d a push from Delta about my trip with my Record Locator. Flying home was to depart at 8am. When I rec’d my boarding pass it stated 8:55am. While waiting at my gate Delta sent me a text at 7:30am that my flight would be leaving at 8am. That confused me. Needless to say I was suppose to arrive CVG at 3:49pm, but instead was booked on a flight departing Atlanta at 4:30pm. Plans at home had to changed for Friday evening as I was not arriving at mid-afternoon. Needless to say I’ll probably not book thru Kayak anymore."
Cons: "Having to wait a long time standing in line before boarding the plane."
Pros: "Service the crew gave. Smooth fligh"
Pros: "Getting off the plane"
Cons: "This flight was fine compared to the first"
Pros: "It left and arrived on time"
Cons: "They didn’t have wine in such a long flight"
Pros: "Easy to boar, no delay and arrived on time"
Cons: "One of the flight attendant was a little rude to some passengers."
Pros: "The flight was delayed 6 hours but the crew and captain were exceptionally accommodating, helpful, and informative on updates."
Pros: "Great customer service"
Cons: "They wouldn't deal with any flight changes."
Pros: "i liked very much the cheese and the coffee was also good."
Cons: "It is the first time that I travel by this airline and I have a bad experience. The flight was delayed by 2 hours and before arriving at Los Angeles airport they informed us that they had not been provided with the migration forms."
Pros: "Delta siempre excelente servicio al cliente."
Cons: "The floor was litte bit dirty"
Cons: "My return portion of my flight was canceled and had to purchase a new ticket. I would like a full refund of my expenses."
Pros: "Horrible experience! Flight was delayed over an hour with no announcement. Seat was reassigned from front aisle seat to rear window Seat. Fortunately, it was a short fkight."
Cons: "I lost the flight To hartford and I pay 4 the hotel"
Pros: "Good movies and some snacks."
Cons: "They told me last minute I needed to go to another gate for a passport check and a new ticket. They shouldn't have waited until the very last minute."
Pros: "Please offer headphones to people who do not regularly take them in flights."
Pros: "see above"
Cons: "See above."
Pros: "Since I am a Silver Medallion Skymiles member, I asked about an upgrade. All seats in First Class were taken, but the agent at the gate seated me in a seat in the front of coach with more legroom (comfort plus? I don't know what they call it). That was great!"
Pros: "Very nice do to Delta employees."
Pros: "The service"
Cons: "Going into the security check point (immigration) lost my connection from Atlanta to Richmond Va there was just a few CBP officers working at that time but other than that was great"
Pros: "Flight took off and landed on time"
Pros: "Helpful attendants and speedy boarding."
Cons: "No entertainment. Plane is getting old."
Pros: "The crew and service"
Cons: "Personalized entertainment system or available through WiFi in tablets."
Pros: "Service was good and they provided food."
Cons: "No problems to report."
Pros: "Great value for price!!! Food was mediocre, but isn’t all airline food mediocre?? Staff was friendly and spoke many different languages to accommodate all of us."
Cons: "Seats seemed a little old and needing replaced. Would have been nice to have a more comfortable seat for an overnight international flight."
Pros: "Onntime and very goid service"
Cons: "Panamá boarding room"
Pros: "The crew was very good. Comfort is poor..."
Cons: "Wider seats."
Pros: "On time , the crews"
Cons: "The food , and videos , individuals screen"
Pros: "It was on time."
Cons: "No beverage service."
Pros: "The flight attendants where and are amazing.. the service was the best. Highly recommend to fly with “copa”"
Cons: "I don’t think I did not like anything to be honest."
Cons: "Copa Airlines has the worse entertainment system. I flew business and the food was pathetic. If you are sitting at the last two rows (out of four), they might run out of options for dinner and you are left without choices. I feel sorry for the crew that have to come to you and say "I only have left chicken ". Very cheap airline overall. I can't believe this is Star Alliance."
Pros: "I liked the fact that we were able to get free meals and the first check in luggage free."
Cons: "Crowded and disorganized Panama gate and boarding. No tvs or entertainment. Bus shuttle in Panama and in Bogota"
Cons: "the food made the man in my row sick and he threw up a few times throughout the flight"
Pros: "The flight was only an hour and a half yet we weee given a hot meal, a snack, and complimentary (alcoholic) beverages. Boarding was organized and timely, the crew was friendly. Couldn’t have asked for more. Smoothest flight experience I’ve had in a while."
Pros: "Nice wide seat. Quiet cabin. Flight attendant was very nice and attentive."
Cons: "Seat did not recline much... disappointing for business class... not a good foot rest."
Pros: "I like the service, the food and the confort."
Cons: "I didn't like that it haven't entertainment during the whole fly."
Pros: "Muy buena atención"
Pros: "I am a premier member of other airline and they treated me bad (gate counter). On the way to Ecuador, they have placed me in a group 2 however on the way back home is different. I asked for the change the group number since I am a premier member of the Star Alliance. People at the gate counter weren't kind at all, especially in Panama City International Airport."
Pros: "The flight attendants were great. Extremely easy going handled everything thrown at them with great poise."
Cons: "Not Copa's fault but had the WORST family sitting behind me that allowed their young children to run up and down the 1 aisle at whim. Can't believe how they thought this was okay. Again, probably not Copa's fault, but why on earth do we have to go thru a 2nd round of security AT OUR GATE in Panama City, when we've already done it in a much more secure manner just to access the terminal? Having to give up my water before getting on the plane for a 6 hour flight makes ZERO sense. I hope this requirement is due to some stupid TSA/USA regulation and not Copa. If its the latter, please re-evaluate this."
Pros: "La puntualidad para abordar y la llegada a mi destino, buen avión."
Cons: "No nos facilitaron audífonos, la comida no fue muy buena y no encontré espacio para mi equipaje de mano, la política de la aerolínea debería ser que el pasajero pueda subir con un equipaje de mano o una mochila, ya que suben con ambas, mas fundas de compras y ocupan todos los espacios para el equipaje de mano."
Pros: "The seats were better than the last flight"
Cons: "Improve entertainment"
Pros: "Clean interior, friendly crew"
Pros: "The crew were kind and meals were served accordingly!"
Cons: "Some of the people on the plane were too much for me, but the staff were on it without me needing to complain."
Cons: "Muy atentos"
Cons: "I had to keep my backpack in front under the seat. They should not allow heavy carry on's"
Pros: "I have nothing good to say"
Cons: "I did not like at all the service was very slow and I stole many things from my luggage"
Pros: "Good flight"
Cons: "Gate from arrival to connecting flight very far and almost lost my plane"
Pros: "Exelent friendly sevice by the crew"
Cons: "FOOd was terrible"
Pros: "You pay for a ticket. If they get you to your destination safely and close to on time, they did their job. Once, half the fun was getting there; now all the fun is after you arrive."
Cons: "El aeropuerto de Panamá e el peor que he visitado en mi vida"
Cons: "Got bumped from flight"
Cons: "No non-meat option for food"
Cons: "The space for the legroom was to tight. I had to stand up several times to stretch my legs, they were getting cramps. I'm only 5'8"."
Pros: "Crew members were friendly."
Cons: "Delayed 3 hrs Not explanation The food was not the more appropriate for the time we left."
Pros: "See first review"
Cons: "See first review"
Pros: "Attendants were polite and helpful food was good"
Cons: "No wheelchair service on arrival ( asked before the flight)"
Pros: "Very nice crew. Good meal on the flight. Hot and flavorful! Smooth flight. Arrived early, too."
Pros: "I have never bought a flight ticket with Copa airlines...."
Pros: "Its was on time and the plain ride was good"
Cons: "It was a 2am flight. They should have blankets! Or they can put some info on the web check in our while booking the flight--on what is available at the plain for confort."
Cons: "Airplanes really old, should change like Avianca ones, with personal screens"
Pros: "modern aircraft, everything else was terrible."
Cons: "rude crew, they go out of their way to make you feel uncomfortable small portions of food"
Cons: "The most unprofessional crew I have ever encountered."
I am allergic to cats and when I boarded I discovered the passenger behind me had a cat and it was under my seat. I knew that if I spent the entire flight with the animal under me I would go into distress so I asked for a solution. The team ultimately moved me from my business class seat, which I paid for, to the back of the plane. To me, that was not a fair or equitable decision, at no point did they discuss moving the cat as an option which I find disappointing.
Pros: "Even during a delay the crew remained professional. There was something wrong with the plan and I appreciate that safety was the main priority."
Cons: "My 1 hour layover turned into a four hours past 2am arrival."
Pros: "yes, no on sat on my row coming or going"
Cons: "Overall good flight however the WiFi didn’t work"
Cons: "Usual complaints - chaos boarding and deplaning, poor entertainment options for free, headset not working. Had to deplane by stairs - we were parked next to an unused jetway."
Cons: "Snacks could be better....seats are small.... it was freezing....no free WiFi and no Tv"
Cons: "Boarded too many people and there key bridge filled up. Also, on a night flight just skip the credit card ad and let me get to sleep"
Cons: "The gate in Dallas changed three times, which caused me to walk all over the airport. Then the flight was delayed 3 hours with little communication"
Pros: "Comfortable seats and functional entertainment"
Cons: "I placed my order for my meal and never got the meal. Crew was asleep and only served those that asked for their meals or stayed awake. Never got asked if I still wanted my meal or any other service during the flight."
Pros: "Good flight"
Cons: "Nothing. Process was smooth"
Cons: "The service from the check in desk to the stewardess"
Pros: "Take offs were a few minutes late but we arrived on time at each destination due to savvy pilots and great tailwinds. Staff was in a good mood and so were the passengers, no Scrooge’s!"
Cons: "The only BBQ in Dallas Airport Terminal C is a chain spot....boooo!"
Pros: "On time . No significant delays cost of ticket low."
Cons: "Tiny plane with small seats never that comfortable."
Cons: "Delay, the waiting room was very hot, very small place for many gates. Not enough seats for rest until my flight comes"
Pros: "Please get a terminal that lands at Bradly terminal. busing around and waiting like cattle is not fun. I am sure First Class also feels this way."
Cons: "excessive wait and shuttling."
Pros: "Very nice gate, crew Very efficient boarding Very quick and efficient takeoff Rosario"
Cons: "not much selection for in-flight food and nothing for entertainment. Rosario"
Pros: "Good job of the tripulation"
Cons: "Audio of Entertainment, maybe was the headphones, but was not good"
Cons: "rerouted through Philadelphia."
Cons: "Jetblue Have a miserable attitude to their customer"
Cons: "I was in line for 25 min I was there 90 min before but took me 25 min to check in and the lady said I was late for only 3 min I was waiting on line I still had 87 min before my flight and the lady didn't check me in for only 3 min that was my 25 min in line"
Pros: "The flight left on time and arrived earlier than expected. Great job by the flight attendants as well! I thoroughly enjoyed my flight back home."
Pros: "Smooth and quick flight"
Cons: "Warm, no refreshments"
Pros: "Overall I liked a little of everything such as the entertainment, staff friendliness, comfort etc."
Cons: "The food would be the one thing I didn’t like, there is only one option of a snack and it’s not very fulfilling."
Pros: "Went without a hitch"
Pros: "On-time departure from PHL; on-time arrival in RIC, my checked bag was on the flight."
Cons: "If there was ever a staff that was more eager to shirk responsibility I have never encountered it. At this point you might as well crash the plane and blame a duck. I am personally offended at the shear incompetence of the people employed by your "company.""
Pros: "Although the crew encountered a maintenance issue with the aircraft, another aircraft was provided and we were able to take off within an hour. So glad it wasn't cancelled!"
Cons: "Could not bring a guest into the Admirals Club during the flight delay, although I was allowed to do so on the same outbound leg. There seems to be inconsistency in the way the guest policy is applied (e.g., flying first class international)."
Pros: "excellent from ticketing to depaning"
Pros: "They moved me to a seat of my choice because I was in a middle seat with a infant."
Cons: "Nothing in particular"
Cons: "My grandparents were supposed to have escorts and assistants with their baggage, as they don't speak English and are elderly. In addition, one of their suitcases was lost and the other was rifled through. The overall service was very discouraging."
Pros: "Great first class staff."
Cons: "there was no entertainment for a very long flight. also, it was night time, and the fasten seatbelt signs are so big and bright that it is impossible to go to sleep! Our plan was delayed for 2 hours, meaning we did not get in until 230am. it was exhausting!"
Pros: "The crew on the flight were nice and helpful. Even though it was a short flight"
Pros: "Boarding, crew"
Cons: "entertainment, 1st luggage payment"
Pros: "On time, clean plane"
Cons: "A biscuit for snak"
Pros: "Comfortable seats. Quick boarding. No delays."
Cons: "Again flights attendants were a bit dry."
Cons: "Got charged to check in 1 luggage. $ 50 roundtrip added extra to my plane ticket cost, it used to be free .I will not use this airline again,now I know your fees."
Pros: "Nice landing."
Cons: "Leg room"
Cons: "To be business class it's really unconfortable. Just old airplanes that should be changed and It was Avianca (No AA)"
Cons: "No wifi, no headsets to listen to tv"
Cons: "They charged me for my baggaged. Said it wasnt included with the ticket"
Cons: "3 hour delay due to maintenance issues on two planes."
Cons: "I was so sick of waiting for the delay and remembering my horrible previous flight that I opted to meet my friend who lives in North Carolina and will be driving home to Richmond instead."
Cons: "4:00 pm Flight from Charlotte to Richmond was cancelled; Was unable to reconnect on another flight until 11:00 pm. Waited in airport for over 8 hours. No voucher for food or beverage while waiting. Nothing was even provided on plane not even water"
Upgraded seat was worth the price. Purchase price of food was a little high
Pros: "Timming Was ok"
Cons: "No Food, old tv, poor confort seat"
Pros: "Food was great"
Cons: "Smoothly flight"
Cons: "Flight left an hour late. Cramped seat. Only one drink service on a 4.5-hr flight. Disappointing."
Pros: "On time, great cabin crew"
Cons: "Q400 is cramped, noisy and awful overhead storage"
Pros: "We didn’t crash."
Cons: "We continue not to crash."
Cons: "Lost my baggage even though I actually watched them transport it to the airplane from the airplane window. Brutal."
Pros: "lots of leg room and entertainment program has lots more choices to choose."
Pros: "the entertainment and food was good"
Cons: "our flight attendants were mostly absent -- the other side of the aisle had much more attentive attendants"
Pros: ". The staff was and movies waa the only good part of the flight."
Cons: "I upgraded my seat and I couldn't even recline it. 6 hours in an upright position. If I would if know this I wouldn't of upgraded to that seat I actually would like a refund in this as well. Waste is money"
Pros: "Pleasant Flight attendants and good pilot."
Cons: "No free drinks at all! Cheap airline"
Pros: "Smooth flight, mostly friendly staff, good food"
Cons: "We paid extra for seats with additional leg room and knowing the first row of these is at a wall with no room for feet with legs extended, we requested a different row. We did not get this though we were told we did AND paid for it."
Pros: "Service, Ecofriendly, Kind Staff"
Pros: "The crew were friendly."
Cons: "The crew did the best they could but the plane had two equipment malfunctions resulting in a 1.5 hr delay. After the first one resolved, we were inches away from takeoff when the captain came on to tell us something went wrong and we would need to be towed back to the terminal. After waiting for the ground crew to come rescue us, we started pushing backwards but then forwards again. Captain came on and said the problem was fixed. Once we landed at Toronto Pearson from Mexico City, there were no available gates. The movies see election available through streaming on Air Canada Rouge had fewer movies and shows than the tablet you could rent from the airline."
Pros: "Excellent processes- on time, landing, taking off, boarding, checking in. Good product."
Cons: "No entertainment provided (iPad tablets you need to pay for 10 dollars), pay as you go Wifi, and limited legroom/ overall comfort. Other US airlines have on demand videos. Overnight flight without pillows/ blankets provided."
Pros: "The comfort in side the plane and quiet drive"
Cons: "The 5 hours waiting time at the Toronto airport. It really was hard to endure."
Pros: "Take off and landing smooth and relatively smooth in between."
Cons: "6 hour flight no food included. Came by twice for beverages. No entertainment. Probably the first time in 10 years I've been on a flight without any screens for entertainment. Goes without saying, no USB plug in."
Cons: "Some of the crew was a bit rude and snippy"
Cons: "It was hard to sleep I wish the chairs were more comfortable"
Pros: "The flight attendants were helpful, kind, and friendly."
Pros: "Cheap air fares"
Cons: "Could not use airline websites to select seats due to using a third party agent like kayak. Had to call both Alaska Air and Air Canada before I could secure seats."
Pros: "No surprises."
Pros: "Coming home"
Cons: "price of Air Canada Rouge not worth it, they should put this flight back to the regular air Canada flight. I can go with United and have a much more comfortable flight home"
Pros: "A short flight on a small plane.Smooth flight, smooth, smooth landing. Although the flight was delayed, the passengers were kept informed as to where the plane was and the expected time of departure."
Cons: "No entreteiment. No food. One of the crew was indiferent and rude."
Cons: "Everything was great except no wifi and average movie selection."
Pros: "Finally getting off the plane."
Pros: "Friendly punctual"
Cons: "Seats are way too close! No leg room!"
Pros: "Business Class on the Dreamliner 787 was a great experience. The flight crew was great. Everything at Pearson and at YVR went smoothly today."
Pros: "The price for the flight was right. Nothing can be done about the seat size. Food was ok. Comfort of seats ok. Not easy to recline. The etertainment helped me fall asleep, a Good Thing. Crew was pleasant, helpful."
Cons: "Pearson Airport is a miserable experience for travelers. Security there is very badly managed. Long, long long lines of people waiting without reasons given, getting lost because signage is poor, unable to understand the English of the employees, weeping exhausted children and innumerable check points for showing documents. GET ORGANIZED, Canada!"
Pros: "Email notifications for checking in and delayed"
Cons: "The flight was delayed. Not enough space for over head compartment."
Pros: "The crew was friendly, quick, and helpful. The seats were comfortable, we had space for our carry on items, and there was a good selection of entertainment and food/snack options. Takeoff and landing were also very smooth - the pilot did a fantastic job!"
Cons: "On an international flight (or any flight over 3 or 4 hours) I believe it would be courteous to provide a meal as part of the ticket price. We purchased food on board as it was a five hour flight from Mexico City to Toronto. The food was good with a variety of options, but it seems that Air Canada should update its policy to offer complimentary food service on longer flights."
Pros: "Fantastic service. I will use Air Canada again."
Cons: "The delay was unforeseen but acceptable."
Pros: "There was enough room to stretch out a little."
Cons: "That there was a secondary charge for everything."
Cons: "Flight was cancelled after we already were sitting in the plane for 1.5 hour."
Pros: "On time. Pleasant crew. Skilled pilot. Online check-in email came in time to allow check in."
Cons: "More than pretzel would be nice"
Pros: "Smooth flight and we arrived ahead of schedule"
Cons: "I as first time travel from US to Canada no information given on flight regarding how to get to connections and customs. Unaware of requirements to claim luggage after customs and before security We were surprised at the lack of any offer of snacks on a five hour flight"
Pros: "Comfort and Entertainment were great. They were punctual as well."
Cons: "The overall checking process was horrible. Nobody to provide help in Mexico City. We ended up spending extra time on line even though we did online check-in. One of our bags never made it. Which was very frustrating since we were traveling with two kids and were the last to leave waiting for the bag that never made it. At Newark, the lady that handled our missed bag claim had little customer service skills. All she said was that it was common for stuff like that to happen. Just that experience might make this the first and last time I use Air Canada again."
Pros: "Air Canada's excellent and consistent performance and delivery of services.!! I have been flying with your company since 1970 and I have enjoyed every trip with your Company.... Thank you!!"
Cons: "not much in the way of movies."
Pros: "that the crew was friendly"
Cons: "food was awful"
Cons: "No TV on an eight hour flight. Food was terrible!"
Pros: "This was the first time traveling to Canada. Everything went so smooth. I will definitely be using Air Canada again!"
Cons: "We had huge trouble at front desk since now Canada asks Mexican citizens for visa and while booking the flight there was no mention to this! We almost didn't make it to the flight, only because we have double citizenship and we could board with our other passport. Front desk made us a lot of trouble in accepting the other passports because the name is not the same in both documents (one married last name other one with single last name) Strongly suggest adding a pop up when there are specific visa requirements."
Pros: "Good entertainment, pillows and blankets, friendly staff."
Cons: "Very long transfer lines to get to my flight to Philadelphia because in a different country. Food was distributed first to pre-paid passengers, hinting that there might not be enough for all passengers to buy."
Cons: "When the flight was overbooked I did not get my flight because I checked in in person and not online. That is bullshit. They were nice to figure out the best alternative but I still lost hours to figure it out, leave and come back."
Cons: "Very uncomfortable, no leg room"