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— Mexico
Jan 1 — Jan 81
Round-trip
1 adult
Economy
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Sun 1/1
Sun 1/8
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Good to know
Low season | January |
|---|---|
High season | December |
Cheapest flight | $126 |
Average price round-trip | $582 |
Good deal round-trip | $169 |
Good deal one-way | $66 |
Best time to beat the crowds with an average 3% drop in price.
Most popular time to fly with an average 11% increase in price.
Flight from Richmond Byrd Intl to Cancun
(avg. price over the last 2 weeks)
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FAQs for booking flights from Virginia to Mexico
Top 5 airlines serving from Virginia to Mexico
Scores according to KAYAK customer reviews8.6
Japan AirlinesOverall score based on 4943 reviews
8.8Boarding
8.5Comfort
9.0Crew
8.4Entertainment
8.3Food
Keep bathrooms cleaner
The food should be better. The service is good. The seat is ok.
Seat are large and wide, as expected in premium economy. The shell seat makes reclining non-intrusive to others, it also eats in your own space but I find this a non issue due to the tremendous leg room (42”, even better than all other premium economy that I know of), be careful of the sliding mechanism as I nearly got stuff stuck inside, the seat belt is the airbag type, it also attaches to the shell so when you recline you have to loosen it. The seat itself is hard and the headrest is too high to support my neck, so expect to need lots of pillows to make yourself comfortable. Foot storage is ok and there is a gap to store more things between seats and between the seat and the window for window seats, which I find surprisingly useful. Footrest is too high and makes your legs hang above the legrest (good for them to include that too) so I didn’t use the foot rest. Lunch was supposedly a highlight but I find the sea food rice bland and there isn’t really much seafood to speak of. The small biscuit in the side dish is wet and disgusting. Cold spaghetti as a side dish is also weird. The breakfast served before landing was great, they call it “chewing” salmon and millet short pasta, and perfectly coincides the sunrise which makes for a amazing experience. Attendants picked the trays way too late which makes me unable to go out for a walk as all our tables is full of empty trays. Both meals comes with plentiful choices of beverages and amazingly, metal cutlery. Rice crackers tasted great. Snacks in the economy class gallery have little choices. Japanese style high tech toilets look stylish but for part of the flight, the drainage in one of the sink didn’t work. Also, it seems like there is only 2 bathrooms in the business class cabin so sometimes they come to use our toilets, still largely enough for us though, if business passengers didn’t come 2 bathrooms for the 40 seats premium cabin would be great. In later part of the trip we were flying quite low (33000-35000ft) and is somewhat turbulent, it looked like there is no clouds much above us so I wonder if we could have avoided some turbulence by flying higher. Wi-Fi was slightly expensive unless you have a connecting flight (I do but the wifi is broken in the previous leg), speed was good. I got lounge access even on premium economy, which elevated the experience a LOT. They provided a amenity kit with ear plugs, moisture mask, eye mask, tooth brush and toothpaste which is great. Noise canceling headphones is also provided but the active noise canceling was barely noticeable. Overall the experience is either ok or great, only bad part was the first meal.
Kayak messed up the scheduling of our canceled flight and set us back from departing for one whole day
We appreciate your excellent customer service. My 88-year old Mom enjoyed your rest room with companion care, suitable to our needs. Your relentless patience, sincerity and humility struck chords remarkably in our hearts. You treated everyone fairly. Thanks for keeping us all safe and secure. :)
All liked. It was very good 😊
Pros: "The crew and food was amazing, with ample entertainment selections."
Cons: "Seats. For some unknown reason, JAL uses different seats on this 787-8 flight from NRT-SAN that's 2-3 inches less in pitch than all of their other planes. This was not comfortable on a 9-hour+ flight. The flight attendants also woke us up everytime food was served so we could recline up seats."
Pros: "Crew was attentive and food was great. Japan air was a much better buy than any American company. I will look for Japan air for any flights I take in the future."
Cons: "Nothing. The experience for international economy was perfect."
Cons: "one crew member did not like her job, tossed the food to you, and was not pleasant like all the others."
Cons: "If the flight was on time."
Pros: "The crew was amazing!!"
Cons: "Nothing! Excellent flight!"
Pros: "I had a nice exit row seat so that was nice"
Cons: "The food was not good and there also wasn’t enough of it which is really bizarre for an international flight that’s 14 hours long"
Pros: "Food was good. Good leg room. Smooth flight."
Pros: "The service are great!"
Pros: "Everything ! Makes me what to travel to Japan more."
Cons: "I loved it"
Cons: "seat was uncomfortable (cushion very hard)"
Pros: "JAL made travelling with a toddler easy and the flight attendants were incredibly helpful and courteous."
Pros: "none"
Cons: "very poor communication of information"
Pros: "Food wasn’t bad and flight crew were polite Flight took off around the time intended. Boarded and deplaned passengers quickly"
Cons: "Flight was too warm for 11hrs and I had to ask for temp to be reduced. Very stuffy Didn’t have sparkling water after 4hrs or ginger ale"
Pros: "FA service with a smile. All pleasant and nice to deal with. Windows are button controlled."
Cons: "Economy meal is not that great. Boarding should be by zone or by seat number."
Pros: "Nice leg room and excellent head phones nice crews"
Pros: "Lots of room, generous checked luggage policy, great airline."
Cons: "Nothing"
Pros: "Awefull I did get to use my ticket"
Cons: "Japan could have helped me change my name in my reservation to match my passport"
Pros: "I liked everything with JAL. Seats are comfortable, good food, excellent service."
Pros: "Quick boarding, great staff, and a smooth ride on 787 dreamliner."
Cons: "Entertainment system went down but the staff fixed it."
Pros: "Able to accommodate many dietary requirements and friendly crew"
Pros: "The crew were very polite"
Cons: "No choice of menu and films only very limited choice."
Pros: "The customer service overall was really good."
Cons: "The food always messes up my stomach, where the whole day after I can’t eat anything"
Pros: "Bought my ticket in June, when I could access the AA site for my seat selection, it wanted $18 to $35 to make the seat selection. We chose to get the assignment at the airport, but could only get it at tge gate. Made me feel like I was flying standby!"
Pros: "Excellent service. Flight attendants are consistantly helpful and friendly."
Pros: "Service"
Pros: "The majority of the crew had facials that made me feel like I shouldn't talk to them. The food wasn't the best but that was expected. There was movies and shows that kept me entertained for a while. Seats are normal couldn't walk or get up often because of turbulence."
Cons: "服务态度非常好"
Pros: "Friendly crew members and prompt service."
Cons: "Some seats were noisy. When passengers moved it would make creaking sounds so very hard to relax or sleep on the flight. Row 23/24 area left side."
Pros: "Japan Airline is a notch above the rest. The services was constant and consistent, the food was delicious and abundant, and the seats were comfortable. I was surprised at how often they would go up and down the aisles checking on passengers, picking up trash, and serving small food items. To top it off towards the end of the trip they put toothbrushes in the bathroom so you can leave fresh, awesome."
Cons: "I really dont have a negative things to say, I was really happy with the service. Especially since I hate flying this make the trip so bearable."
Pros: "I didn't like anything about it."
Cons: "The seats are uncomfortable. No wifi. Need to upgrade the plane. No seats for economy plus or business class available. Will never fly with Japan airlines again!"
Pros: "I really loved JAL customer service at checking counter. So friendly and great customer service I received."
Pros: "Nothing."
Cons: "Although, i booked businesss class l. I had to pay 1000 yen for each flight for seat selection. (They were giving me seats 50C) And no lounge facility either. All i got was 2000 yen and upgrade to J class. I had already paid extra for business class. This is highway robbery. No thanks JAL"
Pros: "Food"
Pros: "The seat have enough legs room,I'm 181cm usually feel uncomfortable when I take airplane to somewhere, however Japan Airline offer really good service and comfortable seat."
Pros: "The flight was great! Premium Economy on JAL is worth the price. The leg rest was a huge perk and luckily nobody was sitting next to me so it felt extra roomy!"
Cons: "The entertainment selection wasn't as robust as other flights. I had to make sure and "save" things for the flight back so I wasn't bored. I always pack a book or game along the way, so it really wasn't that much of an issue."
Pros: "Everything from check in till I got off the plane was fantastic. Friendly and helpful crew with impeccable service unlike a certain few airlines. Will definitely use JAL again!"
Cons: "Can't think of any"
Pros: "Boarding is efficient. Crew helpful and willing to please."
Cons: "The food and overall service amenities are lacking in JAL. My flight was 8 hours and only one meal was served and one snack. The meals themselves are nothing special or enjoyable."
Pros: "the crew was extraordinarily helpful in getting me through customs with my luggage which i was lead to believe did not need to be looked at in Tokyo because it was checked through to Osaka by finding me taking me back through customs and onto the flight in time for its departure. JAL's crews on both flights and the ground personnel were very courteous and always extremely helpful."
Pros: "Very spacious and comfortable, modern plane"
Pros: "Apex suite offers plenty of privacy in business class though fewer stowage areas and generally less room to move about than reverse herringbone seats."
Cons: "JAL entertainment system had comparably fewer movie choices vs. many other airlines including American, United, and Delta. Surprising that Studio Cathay actually featured more Japanese films than the JAL Magic V system."
Pros: "This was the first leg of 3 flights back to the US and it was great!"
Cons: "There was nothing bad about this flight."
Pros: "The upgraded seating."
Pros: "JAL in general."
Cons: "NA"
Pros: "It was perfect!"
Organized, comfortable ,
Seats were terrible
La comida debe volver a tener el mismo nivel de calidad que tenían antes
Pros: "But this time everything was organized"
Cons: "Put the same way that’s its right now each get out by groups"
Pros: "The puntuality"
Cons: "Possibility of entertainment in the plane"
Pros: "The crew was great, they treated me Real nice."
Cons: "Seats could have more room, specially with handicapped people"
Cons: "Boarding room was not open until like an hour before flight. No entertainment system aboard."
Pros: "Check-in was fast"
Cons: "Food"
Cons: "Even worse than the flight GRU BOG. the delay in embarking was a mess, no explanation given, we stayed almost one hour waiting at the gantry. No food served in an international flight of almost 4 hours. Terrible airline."
Pros: "I loved that the crew was helpful especially when i experienced a medical issue. The crew and med staff helped me stay calm as they assisted me. I also love the food and drink options in economy."
Cons: "It would be nice to have the option to check carry-on as the overhead bins filled up very quickly."
Pros: "It was a easy process to check in and the crew took care of us. Very professional"
Cons: "Entertainment"
Pros: "On time"
Cons: "When they were giving safety instructions we couldn’t see the videos. I’m glad nothing happened. They manage to fix the issue with the entertainment after dinner."
Pros: "Great plane, entertainment and nice plane crew."
Cons: "The staff at the gate was not so nice when boarding."
Pros: "The service"
Cons: "The infraestructure, entretainiment and a good food"
Pros: "The crew was friendly and showed great care, attended every need."
Cons: "Comfort."
Pros: "The crew was nice and the boarding was relatively quick"
Cons: "Old airplanes, no entertainment, broken seats, overall very bad airplanes and not a good service offered. The airline should get newer planes."
Cons: "The 4 hour delay to leave Roatan"
Pros: "The friendliness of the Avianca Staff."
Pros: "En general estuvo muy bien"
Pros: "Airline, crew and nice landing (the pilot)"
Cons: "Boarding is crazy. People don’t respet the group order"
Pros: "Entertainmente system, confortable seat"
Cons: "Had to wait 40 minutes in a bus to get to plane"
Cons: "Avianca did not want to respect my ticket and put on standby my seating"
Cons: "we were delayed but it took a long time for information and monitor kept saying on time"
Pros: "People tring to help"
Cons: "The airport lacks information for flights and for travelers"
Pros: "Having the option to watch TV and being fed a meal was nice. The aircraft was more comfortable than the one we had just flown on, so that was a plus as well."
Cons: "Like any flight, it is almost impossible to sleep, which we were hoping to be able to do since we flew overnight."
Pros: "Great flight"
Cons: "Terrible service , terrible boarding and worst food than in prison"
Pros: "the staff in the airport (Lima) was very unprofessional. I written some note in the complaint book. I have a very but moment with the manager or supervisor when i ask abut my baggage, but the staff during the fly was excellent."
Pros: "Free movies was nice"
Cons: "Being told I had to move from my assigned seat, in to a row that does not recline. Worst 5 hrs in a long time"
Pros: "excellent crew service"
Cons: "couldn't hear anything even though I was given two sets of earphones and it was a long flight"
Pros: "On Time, Great Staff"
Pros: "After decades of near weekly air travel, I had no expectation of being wowed by an airline. Until Avianca. What a refreshing experience! The seats were comfortable and clean; and their complimentary in-flight entertainment was first-rate. All that for a surprisingly reasonable fare."
Pros: "Not much"
Cons: "More than half an hour delayed and when I arrived to Mex my baggage was still in Bog. We had a scare during landing also but i dobt think is the airline fault."
Pros: "It was late leaving Bogota because there had been a problem with some luggage. When we arrived at Mexico city we had to wait a long time because there was no parking dpace"
Pros: "My flight had an unnecessary stop at Bogota, when the lady on the counter asked me where I was heading to and found out it was a place so close she asked me if I wouldn't mind going on a direct flight of 2 hours instead of waiting for a 19 hour flight. I love Avianca and I've never preferred another airline. Their customers attention is great."
Cons: "The only problem I had is that they were out of one of the meals when they got to my seat."
Cons: "Everything was great"
Pros: "check in was a breeze. United had very long lines.....everywhere we went in Central America"
Pros: "The crew they were very nice."
Cons: "The food was okay.Also I was trying to watch a movie and it keep saying coming soon that was really annoying."
Pros: "Rude service and flight attendants refuse to do anything. Hit the call button and they just turn it off without asking what you need."
Pros: "On time."
Pros: "el vuelo fue exelente un avion grande y muy avansado"
Cons: "si me gusto mucho"
Pros: "Timeliness"
Cons: "For that flight mobile check-in was not available. had to be done from a computer."
Cons: "space for lugage stow in bussiness cabin"
Pros: "All was done as per schedule very professional"
Cons: "I did not like that as a Diplomat I was no put in the Priority Bording as Avianca normally does and they did not even offer the name labels for the bags, I had to request it."
Cons: "My tv didn't work even when i report that to the different person of the crew no one do anything and also they ignore me."
Pros: "nothing"
Cons: "Flight got cancelled, had to wait 3 hours to get my flight redirected to LAX instead of Tijuana, had to rent a car from LAX and drive down to San Diego"
Pros: "I was very satisfied with my experience. Spacious seats with great amenities and hospitable crew members. I highly recommend Avianca and will use them on a future trip!"
Cons: "No complaints, everything went flawless and was enjoyable."
Pros: "the service was wonderful, Delia is very kind and pasionate for service."
Cons: "everithing was ok"
Pros: "The crew where prepared and always in a good mood. Regular food."
Cons: "The airplanes where not clean - the seats smelled. We had 6hs flight and they didn't provided blankets, there where no personalized entertainment to the passengers. They have better aircrafts but this one was the worst international flight experience that I had."
Pros: "Entertainment was great. A good number of shows, movies and music choices were offered free of charge. Food was good but the portion was not enough. It felt like a I was served a happy meal."
Cons: "The crew members seemed a little unhappy. They were just doing what they had to do, no smiles or nice comments. food portions were extremely small, and it would help if they offered a second drink after dinner, perhaps even just water, coffee or tea."
Pros: "excellent airplane, excellent crew , excellent service"
Nothing
Plane was packed. Lots of screaming babies. No leg room. Very uncomfortable for such a long flight. Could not change seats during check in. Too many unmasked people. Seats were too close together. The staff was great though.
Pros: "food is really bad, people are not taking social distancing seriously"
Cons: "Change the crew they were rude"
Pros: "Love love love this airlines! I wish the US carriers were like this!"
Pros: "Amazing crew. Great food"
Cons: "The flight from Washington DC to Istanbul was very comfortable but the flight from Istanbul to Lahore was very uncomfortable. It was not worth the money. Turkish air line should use better And newer airplanes between Istanbul and Lahore"
Pros: "nothing"
Cons: "everything"
Cons: "Flight delayed missed connection lost bag"
Pros: "Friendly crew. Plane well maintained"
Cons: "Delay, poor boarding"
Pros: "Entertainment and punctuality"
Cons: "I think some of your steward and stewardesses exhibits racist tendencies. I am not sure why this is so. They need to be educated that we are all paying customers and they should know how to avoid the discrimination trap."
Pros: "Customer service was excellent and food was restaurant grade!"
Cons: "Nothing comes to my minds"
Pros: "Boarding and traveling comfort was good .As always staff were very good and attentive.Food not very good snd boring."
Cons: "Cc"
Pros: "Reasonable price, new aircraft, friendly flight crew, good food. Good movie selection, on time departure and arrival,"
Cons: "I attempted to cancel this flight and arrange to use the same route within a year, but when Oct 3 came, nothing had been done. I called as I had before to Justfly and was then told that I had to use the ticket by the date I purchased it (3/26) . I should have just done nothing as when I cancelled the ticket, it cost me another $100l. I will not use Justfly again. I am out more than $1000."
Pros: "Good food, good crew, free beer"
Cons: "Late by 20 minutes. Touchscreen is starting to go out."
Cons: "long lay over"
Cons: "Had a layover in Toronto. From Toronto we flew to Istanbul and then Venice. While waiting in line to board in Toronto, I was told my carry-on luggage was too big and needed to be put under. I asked MULTIPLE times where my luggage would be- either Istanbul or Venice (final destination) and EVERY time I asked, I was told my luggage would be waiting for me in Venice. Once we arrived in Istanbul I asked AGAIN if my carry-on luggage was here or if it would be in Venice and I was told it would be in Venice. Once we arrived in Venice, my luggage was nowhere to be found. The lost luggage crew (and 90% of the people in Venice) were completely rude and acted like we were a huge inconvenience for them. (I've heard that many Europeans cannot stand Americans, but we were not being rude or obnoxious at all to anyone- we just wanted a quiet, romantic vacation.) So safe to say that it was an extremely rough start. We were in Venice for the Glass Art Society Conference in Murano and due to my luggage being lost, had missed the first day and a half, therefore wasting hundreds of dollars. Luckily my boyfriend's phone worked in order to spend our first two days of vacation (not to mention the amount of money spent on international calling costs) tracking down my luggage, but again dealt with completely rude people who barely helped us with any answers and even hung up on us multiple times (and I'd like to add that despite my frustration, I made sure that I was not speaking rudely one bit). The best answers we received were from the people at the Istanbul airport who told us that Venice received my luggage hours before I even called Istanbul- which I do not understand why the Venice airport did not tell me this because I spent all day speaking with them. Once I called back the Venice airport to confirm what the Istanbul airport told us, they said (once again rudely) that they called me on my phone but did not answer (which I already told them that my phone did not have any service and to call my boyfriend's phone number). So to sum up: I will never be flying to Venice ever again."
Pros: "Price of ticket Clean bathrooms"
Cons: "I was sitting next to toddlers, who were crying and hyper. I think they should assign special section for parents with kids under 5. Felt sick after dinner with aubergine rice and mince meat. Food was not optimum quality. Crew was good but some could smile some more! Seats were stained and old, but reasonably comfy."
Pros: "Courteous service, onetime arrival,"
Pros: "Entertainment"
Cons: "Staff was less than friendly and seats were not very comfortable in coach."
Cons: "On the registration checking in in Boston Logan Airport they did not tell me that I as an american citizen must have a visa. After arriving to Turkey they refused me to get in and sent me back to the states. I want refund all my expenses on this trip."
Cons: "I like everything"
Pros: "I liked the food and the staff were very friendly"
Cons: "My flight was cancelled twice within 24 hours before takeoff. All I got was an email saying it was cancelled and a number where no one could help me. I spent over $40 international calls just to reschedule my flight, only to have to take a $80 cab to the airport to have a human help me. Worst customer service and worst experience. I was trying to get home after a natural disaster struck my hometown and Turkish Airlines actually made that experience even worse. At no point did anyone even apologize for cancelling two of my flights without another option until a full week later. I had to pay to fly myself home from Boston because they were so unhelpful. Would never recommend Turkish Airlines to anyone I know whn traveling internationally."
Pros: "Everything is perfect."
Cons: "Nothing"
Cons: "Slippers and blankets were not provided to all passengers. Toilets got unacceptable by the end of the flight."
Pros: "The service, food, price and entertainment, little flight pack"
Cons: "Can't think of anything"
Pros: "The quality of every aspect of this much shorter flight on a smaller plane was not diminished from the good experience we had on the overnight leg of our journey on a bigger plane. This has not been our experience on some other airlines."
Cons: "No complaints"
Pros: "Great entertainment, headphones, booze and food"
Pros: "Ground and air staff"
Cons: "Seats a bit too crowded"
Pros: "The flight attendants were very acccomodating. The movie choices were great, which is very important while on a 12 hour flight. They handed everyone a warm, wet wash cloth before dinner was passed. Everyone also received a package that included a pair of slippers, lip balm, tooth brush and tooth paste. We hadn't received anything like this on any of our other flights. These were small jesters that make you feel great!"
Pros: "Friendly crew. They even offered complimentary hot food on our 1 hour flight"
Pros: "The bag with the slippers toothbrush etc"
Cons: "The food"
Pros: "Movie selections. Larger displays. Comfortable seats. FOOTREST."
Cons: "When going from US to India, food was excellent. But when traveling from India to US, the food was not good at all."
Pros: "Service, food, entertainment is off the charts!"
Cons: "Seat comfort and legroom in Economy is below standards for even a domestic flight. Flew for over 21 hours on two concurrent flights and I was almost insane. Last leg was on Jet Blue and I felt like I was in First Class with their leg room and seats."
Cons: "we had to stop in berlin. we were not informed about the length of the stop. food service stopped in the middle and then resumed 4 hrs later. the crew did not offer snacks instead. wifi did not work on the plane so we could not inform our families of the delay. headset was not working on both ears. boarding was very long due to extra security checks. not sure why u need to go through this twice..."
Pros: "I enjoyed the food service, the hot towel, and the amenity kit.Turkish Airlines is the best out of all airlines I've flown."
Cons: "No personal air breeze, USB did not work to charge my phone, and the seats are a bit old fashioned small."
Pros: "It was on time."
Pros: "I always enjoy flying with Turkish airlines because the service and care is exceptional !"
Cons: "Some of my electronics, clothing, and personal belongings were stolen from my luggage"
Pros: "Nothing, will never use this airline again."
Cons: "Worst customer service. Very uncaring and rude. Worst airline I have seen and I have traveled with many. Had doubts about using Turkish and a little less expensive ticket turned out to be the most expensive in many ways. Went to the gate 17 minutes early and the agents and the plane was there but was refused entry and was lied and told to go to gate 215 and missed the flight even though there were empty seats on the plane. Asked for help at the other gate but was given the run around and ignored by everyone and told to go to gate 214. After I went to gate 214 was told to go to customer service lower level. Turkish airline supervisor Mustafa Bogaz at Istanbul customer service held a grudge because I was upset and yelled at one of the supervisors and he told Mustafa and everyone not to help me and wanted to get back at me and said penalty in front of me to the customer service member I was speaking with. Mustafa lied and would not put me on a connecting flight and said I had to pay penalty and wait 24 hours. Told me to go to customer service outside the airport and would not call them after I told him I was ready to pay for a connecting flight and could not wait 24 hours and needed to go to work. Even though an American citizen was told needed a visa after waiting 1 hour in line and had to pay to exit the airport. The machine didn't work and the credit card was refused. Got stuck at the airport for 24 hours and missed work and a family event. Turkey is a hell hole and nothing works. Will never visit again. Mustafa 6 hours later was still holding a grudge and told another customer service member in Turkish in front of me to lie to me and say there was no emergency aisle seat available for the flight the next day. Got an emergency aisle seat the next morning when Mustafa wasn't there. Everyone in the customer service team including other supervisors took Mustafa's side and would not help me and lied. Everyone had no compassion and held a grudge."
Pros: "Lending was excellent"
Pros: "The food was good, the crew was very professional and friendly."
Cons: "The seats are too crammed and there's barely any room in the economy class."
Cons: "Everything was really good"
Cons: "Terrible food. I saw many others leave the food, only have bread and fruits. The same to me."
Cons: "Crew seemed harried, and even ignored me at times."
Cons: "I really found that the crew was rude, specifically on the New York to Istanbul flight!"
Pros: "THe plane left on time and arrive on time"
Cons: "You canceled our flight and didn't bother to email us about it. Had I not had a friend with me who spoke Turkish fluently I would have been unable to communicate with you enough to figure this out. The desk services were incredibly rude and disrespectful."
Pros: "One of best experiences flying. First rate and can't beat the price."
Nothing really. Everything went as expected.
In the first row of Comfort Plus, there are no seat back monitors
Flight was on time, premium economy seats were comfortable. Food however has lesser portions and the number of times they serve meals. Overall, the trip experience was excellent. Would definitely use them again on my next trip.
One flight attendant was crazy uptight about masks. Really an unpleasant experience.
Late departure Broken toilet
The flight probably was alright, it's just that was unable to cancel /change my plans on the app, nothing easy about it. 1st time app user- negative experience
Pros: "The concourse, gate and plane cleanliness was great! It should have always been this way. Not being packed like sardines was even better."
Cons: "Atlanta concourse wasn't nearly as clean as MSP or Richmond."
Cons: "Nothing"
Pros: "Social distancing, purell wipes were handed out, food and water handed out in a baggy."
Cons: "everything was great. I love delta."
Pros: "The staff was exceptional with the distance to loading the plane and with serving us food. It was flawless."
Pros: "Crew was professional and understanding/empathetic given the circumstances. We were delayed 4 hrs."
Cons: "While the weather delay was out of everyone’s control and it was obvious the pilot was doing everything he could to get the pale airborne... i feel their could have been better communication from the ground as to our take off time. They kept changing our time and thus we were trapped on the tarmac for 4 hrs. Had we known, some of us could have gotten off the plane and rerouted so as not to miss our connecting flight. We and others were stuck in Atlanta, had t okay for a hotel....and missed a day of vacation....☹️"
Cons: "I’m a pretty big guy so this won’t apply for many other people . But the seats didn’t have much space . It was a very uncomfortable experience. I have taken many other flights and this one was one of the worst."
Pros: "The plane was nice, entertainment options were great, pilot was super kind."
Cons: "Great flight!"
Cons: "Check in was terrible- long wait just for drop off of already checked in bags"
Pros: "The free upgrade"
Pros: "I loved Craig on our flight he made it a hilarious and fun experience! And he needs a raise!"
Cons: "The seat was a bit uncomfortable, and boarding was slow. To be expected I assume for anything not first class."
Pros: "Nothing"
Pros: "Smooth sailing"
Cons: "Small bathrooms, difficult to access."
Pros: "Flight was on time. Boarding, flight, deboarding were all fine. Service was fine."
Cons: "The flight numbers that Kayak provides ate not unusable and do not match any flights with the airline. Terribly inconvenient. A call to WestJest referred me to contact Delta. The Delta rep was able to help me. The airlines provided good service. But I probably will avoid booking with Kayak again."
Cons: "Late boarding and take off with no explanation."
Pros: "I arrived safely."
Cons: "Space on board was horrible. Diffenately not enough room and I'm an average guys."
Pros: "The flight was great & so was the cruise. Unfortunately my luggage is back in Atlanta & I’m in Ft Laurderdale heading on a cruise tomorrow without my belongings"
Cons: "Not even given a toothbrush or tee shirt to sleep in."
Pros: "I got home"
Cons: "Seats were tiny as hell"
Pros: "The attendant was most helpful. Because the flight was not full, she allowed us to sit in the exit row, window and aisle, with no one between. I'm a tall person, so the extra leg room was deeply appreciated. I give her and the airline high marks."
Pros: "Large jet, attentive crew, on time."
Pros: "The movie options."
Pros: "Attendants very friendly and helpful. Greeted everyone with a smile and a pleasant voice. One woman was having a very hard time. She evidently was afraid to fly and wanted to get off the plane. The attendants were very kind to her, spent time with her and informed the pilot. The pilot made several comments using her name making sure she knew every time we were about to run into some turbulence. I thought that was very kind."
Cons: "Sometimes very hard to hear the instructions and the pilot when they are speaking. Snacks are very small quantity and often stale"
Cons: "Consumer beware - you will be lied to by people at every level. They can mess up your reservation and then not let you fly. Good luck they are big companies and you are just one person and they won’t answer a call or email you. You will lose!"
Pros: "Everything was so very nice. The seats were fantastic in First Class. So comfortable. The service & food were delightful. The only negative was the screaming infant. This is my second trip on Delta in First Class in the past three months. Both times the trip was ruined by crying babies. ☹️"
Cons: "The crying infant."
Pros: "Great flight attendant by the name of Jeff..super courteous...friendly..not at all presumptuous! Great selection of “ newer” movies"
Cons: "Prices they charge for snacks."
Pros: "Everything was great."
Pros: "And arrived early, too.☺"
Pros: "The flight was operated by Delta."
Cons: "I waited too late to upgrade my seats, but there were no negatives."
Pros: "Loved having phone and computer outlets!"
Cons: "Ran out of food by the time they got to the passengers toward the back and it was a 4 1/2 hour flight."
Cons: "One thing I didn't like is that this flight had three different numbers,. Aeromexico, Delta, and KLM. AND we didn't know which counter to go to to get our tickets ( it turned out Delta). There was not a single number to call to ask questions it get help....it turned out that JustFly was the contact, but we purchased through Kayak."
Cons: "Flight was moved up from 830am departure to 6am departure with very little notice, and my layover was reduced from almost 2hrs to 30 minutes. Then, my bag was lost. Terrible."
Pros: "On time departure, actually got to Cabo early."
Cons: "The seat in front of mine had a broken reclining lock mechanism and the passenger kept trying to switch from recline to sitting up and it wouldn't latch in the upright position, so he kept jerking the seatback up and down for the entire 4 hour flight. Also the rows were so tight, and seatbacks were so close together, that the reclining seat in front of me was 6 inches from my face."
Pros: "nice people"
Cons: "need more free food and drinks"
Pros: "N A"
Cons: "I did not receive acknowledgment that I had cancelled the flight... and I still received 'updates' to give uncertainty to the status."
Cons: "In flight staff were rude and had poor attitudes. Very unexpected!"
Pros: "On time, quick flight, nice people."
Cons: "It was freezing cold."
Pros: "There is nothing I like the most. Everything was downside from the day one immediately the purchase of the tickets."
Cons: "With the purchase of tickets there was no meal selection option available. Had to ask at the reporting time and then seat was messed up. 3 seats were three different row while I had two minor sons. Spoke to the travel agents (justfly.com) and requested meal was not properly recorded. I requested, two kids meal and a Hindu meal, when meal came it was told I had Muslim meal. How on earth did it make any sense, I am not even muslim? I did not even mention about muslim. Those dumbass at justfly.com do not have any level of professionalism. I tried to contact china southern airlines, they are always busy, after several attempts, finally somebody on the phone talking chinese shitty accents that only understood a few english. Chinese passenger crowded and with the shitty attitudes. One of the old guy drop the heavy coffee cup on my son's head and hurt real bad when he pulled his bag immediately after the land when he is not supposed to. I have a return ticket to deal with again with pain in a few days. then I will never fly with this shitty airlines. At Gongzhau, kids are hungry in transit, tried to buy food, told they only take Yuan. there was no ATM in transit. had to exchange Yuan and thats the only option there if you want to buy something. Airport wi-fi sucks, no connectivity even after logging into the shitty local advertisers websites. Finally, crew were to manage some kind of food, but did not like it at all. shitty shitty. do no fly this airlines of chinese route at all."
Pros: "Efficient boarding process and friendly crew. Timely arrival is the good enough for these regional flights. Comfort+ seats are good."
Pros: "Everyone was very efficient and friendly."
Cons: "The microphone needs to be louder. It was very hard to hear."
Pros: "Boarding was smooth and fast. The crew was helpful with a wheelchair passenger, and get everybody else on board soon after. We depart the gate a couple of minutes early, and arrived almost half an hour early."
Cons: "The first class seat were not much more spacious than the comfort+ ones. Choice of snacks were limited as it was a short regional flight. No overhead or seat back entertainment, but you can stream from the media server through in flight wifi."
Pros: "Excellent service"
Cons: "Plane was diverted back to Toronto from LaGuardia airport as we were told due to "weather", landed late at night and were told that due to not being able to control weather WestJet could not assist with accommodations, leaving everyone stranded and scrambling to find a room in alreday booked up hotels. When speaking on phone with agent, I was told it wasn't due to weather but incident at LaGuardia where plane went off runway. I paid $130.00 for 5 hours in a hotel, due to pilot error, not weather. La Guardia opened it's other runway immediately after and other airports in NewYork were running fine. Completely unacceptable and extremely bad customer service as CSR simply told us "sorry we can't help". Will never book with West Jet again."
Pros: "loved the cookies!"
Cons: "Wish there were more legroom on those little planes."
Pros: "on time departure"
Cons: "airplane needed to be vacuumed"
Checkin was terrible. Payed for our luggage when booking tickets. Have to pay again at the checkin.
Cons: "Well just some more variety of foods I guess"
Pros: "Efficiency of process."
Cons: "Better entertainment and better food with vegetarian option."
Pros: "Food and drink were offered which was unexpected for such a short flight. Not the best but appreciated"
Cons: "A bit more space. A bit tight. First flight had general screens but second had individual screens although one screen was malfunctioning"
Pros: "The crew is what made the flight enjoyable."
Cons: "The food could have been better."
Pros: "I asked to be seated next to my travel partner at check and was told it was done. But I ended up in the last row and he was in row 17.....So much for being a frequent flyer on Copa. Plus there was no over head compartments in the back of the bus for carry one. The staff was not truthful not helpful."
Cons: "Much better treatment especially since I have Copa frequent flyer miles. The hombre that cheed me in did not try to seat my partner and I close."
Pros: "My own tv screen , quality of food, service from the crew, beverage selection and cabin comfort"
Cons: "Keep it up"
Pros: "inflight entertainment"
Pros: "Great crew easy flight."
Cons: "Cannot think of anything to improve."
Pros: "Very good experience and very good airlines"
Cons: "All is been very good"
Cons: "Bathroom sink in first class was inoperable"
Cons: "Excellent service!good trip!"
Pros: "Na"
Cons: "Na"
Pros: "so I can't really speak on experiences of flying but this was as great and easy experience. The staff was very accommodating and understanding. I am more than willing to fly with them again!"
Cons: "Nothing, everything was great!"
Cons: "Crying kicking baby in the seat behind mine ruined the flight."
Pros: "Nothing"
Cons: "I wouldn't recommend this airline. Check-in closed while I was waiting in check-in line. Agent tried to rearrange for a later flight but I would have missed the connecting flight and wouldn't be able to connect until two days later. First and last time attempting to use this airline."
Pros: "Best thing was comfortable seating with decent leg room as compared to many other airlines. First time with COPA; made me feel a bit better with high priced tickets."
Cons: "Boarding was a bit slow and unorganized, but no biggie."
Cons: "Service was not helpful."
Pros: "The welcoming and attentive service"
Pros: "Crew are nice people."
Cons: "Food is not pleased and not very comfortable."
Cons: "Everything was OK"
Pros: "Perfect"
Cons: "No complaints"
Cons: "Our flight was cancelled minutes within booking but still charged to our credit card for 10 days, meaning we never actually made it to rio and lost our deposit on our hostel."
Pros: "EVERything was perfect. The only thig is to uodate the movies selection. Def will travel again with copa"
Pros: "The flight attendants excellent customer services"
Cons: "An item stolen from my luggage"
Pros: "No hubo problema con el equipaje"
Cons: "Es tiempo de espera para transbordar"
Pros: "Poder dormir tranquilo porque habíamos dormido en el suelo por haber perdido el vuelo anterior, y esperar el que nos consiguió el counter de Copa, diciéndonos: "lo único que puedo hacer es no cobrarles el nuevo pasaje""
Cons: "Haber perdido el vuelo por culpa de Copa y por haber incomodado a 2 personas de edad ( mi esposa de 68 y yo de 72), sintiéndonos degradados de tener que dormir en el suelo por ser 1a vez de estar en Panamá y no disponer de dinero extra para un hotelucho."
Pros: "Timeliness, food, good price for a non-stop flight."
Cons: "Not allowed to bring full water bottles on flights from Panama and crew didn't provide enough water service during flight."
Cons: "Entire row was skipped over for food service"
Cons: "They didn't have coffee or tea"
Pros: "I liked the food. It's getting better."
Cons: "The sits. The lower back on seats on all airplanes in general is terrible."
Cons: "Very happy"
Pros: "Best airline that still travels to Venezuela when every other airline is suspending service to Venezuela. Thank God for Copa"
Cons: "We did NOT had assigned seats on the Panama-Cancun flight and those were given 5 mins prior to boarding and spread all over the plane. Not good at all."
Pros: "At least they relocate us in a hotel to wait for the next flight"
Cons: "I needed to arrive my destiny as soon a possible and they canceling the flight and putting me on another leaving the next day is not what I had in mind."
Pros: "They have brand new planes. Of the four I took three of them had independent TV's for each seat from which you can choose the movie, tv show, or the music you prefer. It has also drinks available like rum or whiskey without any aditional cost and the crew was great."
Cons: "On my flight from Mexico to Panama City my tv wasn't working so I couldn't see any movie or anything."
Cons: "Not enough smiling from the crew"
Cons: "Waited for two hours on tarmac prior to take off."
Pros: "The plane was very comfortable and the crew was fantastic"
Cons: "The boarding was a nightmare no gate printed on boarding pass and a gate attendant told us the wrong gate and we almost missed our flight"
Pros: "Everything was ok, easy, fast and got special attention in the airport for flying in copa. We didn't had to make the line for security in Costa Rica's airport"
Cons: "Nothing I can tell"
Pros: "Please see above"
Cons: "Wheel chair service was bad"
Pros: "The crew was nice, and the flights was on time ,so easy to find the terminal"
Cons: "No food in all from lima-panama / Panama-NY , don't even soda, I have to ask for water. The food ny-panama / panama-lima was horrible test and look like dog food....the company have to change that YES or YES"
Pros: "Crew very nice"
Cons: "No vegetarian options"
Cons: "Being an international flight of 5+ hours long, they only transmitted 1 movie."
Pros: "Easy flight with great connections. It seems most of copas flights are in the same area of the airport. Making Connections is a breeze."
Cons: "The TV above my head kept retracting and opening back up every 2 minutes. A bit irritating"
Cons: "Lack of movies or shows for a 5 and half hours flight"
Cons: "Last minute gate change"
Pros: "On time, food and checked luggage included in the fare."
Cons: "Super cramped plane in the window seat. No entertainment on board."
Pros: "Whole experience from San Jose through to Panama City was good. Although a short flight, the crew managed to serve a meal and drinks. As it was such a short flight, there was no entertainment."
Cons: "There's not enough monitors to all the passengers"
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