Flight from CCS back to Miami left Caracas with 6 hours delay, came to the airport at 02:00 AM on Friday, only to find our that Airline decided to bump me to the next flight that departed ( Also late) at 12:30 PM.
the flight left with 2 hours delay, the crew was inmature, the plane looks like a 1950 plane it belongs to a museum, the food was a cold sandwich, no english on the crew, no Entertainment system, nothing, they also made us pay taxes in manaus even tho they were included in the ticket,
There was no air conditioning on the plane in 100 degree heat when you boarded. It was a fairly old plane with no entertainment at all. The food was edible. The flight from Barcelona-Miami was delayed over 3 hours. Bathrooms were without water and disgusting.
The only thing that I liked was the fact that for the first time the flight was on time.
As usual the customer service was terrible. The guys aren't trained as they suppose to. I had to buy an upgrade to first class to be able to leave the airport as soon as possible when arriving to Caracas. I was traveling with a carry on bag and my usual back pack, in the counter they wanted me to check it as a bag just because it was 2 freaking kg over weight. The flight wasn't even full, I was willing to pay for it but they didn't listen. Terrible everything, I had in my booking the seat 7E for a reason and they suddenly change it because it was another plane
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