Outstanding service both from ground staff and onboard staff! Very helpful in making changes to our schedule when our trip ended sooner then expected
They changed the flight and the airport on both legs of my flight which made it impossible to actually make the connection from one airport to the other in time. However the customer service agent at the international airport was very kind and helpful getting me on a flight for the next morning.
We were delightfully surprised with the exceptional ground staff as well as flight staff. Both did an excellent job of making our trip enjoyable and hassle free!
Please work on delays. This airline always has delays. The terminal is awful, aeroparque needs more transport for disabled people (terrible service), and proper equipment to deplane. It is the only place where I always have to use stairs
I flew in a new plane with an excellent crew.Felt great
My experience was TERRIBLE. They made me check my carry on bag, and they broke it. and then when I made the claim they said it was a small damage and that I would not be compensated.
Despite asking several times why our flight wasn’t on the boards, it took us a while to figure out that our departing flight was from another airport. While the tickets clearly indicated that we arrived at AEP and left from EZE, none of the aerolineas argentinas personnel noticed it despite specific questions from us. It took a sharp-eyed passport control person to notice it the second time I tried to go through security after exiting to try again to figure out what was going on. Also the what’s app is only in Spanish and when I tried to type Spanish from an English phone, it would mess up the Spanish that was already quite rudimentary
Delayed flights and cancelled flights …still waiting to see if the cancellations are refunded
The flight was 30 minutes delayed, but the boarding gate's panels indicated it was on time. This was inaccurate.
The staff was fine in the fly, but to do check in was very poor the service.
Very strict carry on rules meant most of the plane had to gate check their luggage. As is often the case had things that were broken because of this, but I appreciated not being charged to gate check. Otherwise good flight and great crew once on the plane
Simply as follows:- First, there was no vegetarian option for the meal Second, only 2 washrooms for the entire economy class.
I liked the meatloaf the chicken was awful but the plane was on time and got there and the staff was nice.
They were super friendly bumped me up to exit row free of charge, All flight legs were on time
Boarding was quick & efficient; they gave boarding groups due priority; staff & air crew were very cordial and helpful, pleasant flight.
We had a great flight just wished they had a tv so we can see a movie that would of made my trip excellent.
the food served was an embarrassment. No connection for charging the cellphone... What a crappy airline.
The flighr attandants were very rude they ignored me didnt offer me anything to drink throughoit the 4 hour flight i feel i was targeted and ignored because i was a darkskin latino man.
I selected first class expecting excetional service. It was mediocre at best. The food service was cold, meal choices was poor and on one leg they did provide dessert. I did enjoy the lay day seat but the movies were old and nothing current. Boarding the plane is always hot. So boarding is quite warm until your in the air. I took a small personal air fan. Update the meals and movies.
Very happy with my flight. I would definitely recommend it.
I booked a flight through Kayak to Brazil I have traveled to Brazil several times before Kayak Delta or LATAM never mentioned during the booking or in the pre flight process that the visa requirements to visit Brazil have changed earlier this year. I was unaware of this change and as such never got a visa and was unable to fly from JFK to Sao Paulo Add to this that Delta allowed me to fly from Boston to JFK which they should not have as I didn’t have a visa. It has been a terrible experience and a huge loss of money
Good flight, boarding ok and crew very nice. Flight was not full so I was able to be very comfortable. Blanket and pillow provided with was good as it was very cold during the flight . Food was very good(small snack sandwich and an excellent piece of orange cake). Overall good flight, no complaints.
Wish the seats were a little more comfortable.. it was a 6 hrs nonstop trip. But the crew was courteous and w a smile
Latam may be the worst airline in the world, far worse than even the lowest of low cost airlines in the USA. I wasted hours trying to PAY THEM TO CHECK A BAG! Then they misled me at the terminal, sent me through the wrong security line, the list goes on and on... Just absolutely terrible in every way. Avoid at all costs.
Poor, the airline was not able to help me move flights.
The flight was late. Please do not delay next time.
I couldn't travel, now I can't get a refund and to change the date I have to pay an absurd fine.
Boarding was confusing with a delayed flight because there was no English translation
My biggest complaint is the comfort. I am not tall and there was no legroom. It was very uncomfortable. During my transfer in Sao Paola, the flight was slightly delayed so boarding was confusing because there were no instructions in English.
Horrible the worst airlines I have ever flown. Cancelled flight with no choices and when contacted them they were not helpful
I like that the crew kept us informed but we moved back and forth from gate to gate before the aircraft arrived.
The experience with American Airlines was good, although the Philippines Airlines flight was much better (better seats, better food, better entertainment options, overall better). Again, the MIA to LAX flight was fine, but nothing in comparison to the comfort and accommodations of the Philippines Airlines flight from LAX to MNL.
My flight was delayed for 17hs because the pilot forgot his passport!!! What a joke. AA used to be a great airline, now I have to think twice before flying with them again.
We will be writing a long, detailed letter to corporate about our awful experience with American airlines.
Food was ok, but not as good as I have had before on AA.
Pretty good. The food was just mediocre, the boarding and crew were good.
The plane was broken so we had to change planes.
Food was terrible, all served at once, poor quality . Wine and bread offered only once.
It was one of my worst flight ever. First they were changing the gate for at least 4 times, changing from gate D7 to D12 to D44. Considering the size of the Miami Airport, we are talking about long distance and the train at the airport was not working. Then the flight was delayed around one hour. Then finally we boarded into the plane and when everybody was seated, there was an announcement that there is an issue with one of the tire of the plane, so we all had to get out of the plane with our belongings, to replace the tire. So we had around 2.5-hour delay
No entertainment yatem in flight at seat 51H. Would not shut down either leaving a self moving and openin and changing menus with changes in colors,images brightness levels sort of the type when you get sleep deprivation and image overload when being tortured during an interrogation. 8 hours worth of it. Unable to place backpack underneath seat on that chair. One female stewardess was excellent as she gave up her carryon's space for my backpack but the rest of the iberia crew were very sharp an chtting during the whole flight. The plane did not have hot water so nobody had coffee nor tea. The plane was not up to par to be flying.
Last seat of Bussines Class it does recline but passenger seating behind kept pushing since they did not have space once my seat was reclined
I like the crew members they're very friendly. Clean plane. The flight was on time. I dont like the comfort my car seat its better that the plane seats. They charge for everything. This airline was very good. Now it's a low cost airline
I like the crew they're very friendly. I don't like. on five hour flight they not offered snacks. Any drink. Not even coffee
Not even water is offered on the flight. You cannot lean back on the seats and the seats are so narrow you can’t avoid rubbing elbows with the person next to you.
I couldnt recline the seat. Other than that crew was very attentive and helpful. Thsnk you
I had to go to the boarding counter for them to enter my return flight as it’s not with Avianca. There was a long queue as there were lots of people being called to the counter.
This low cost airline looks and fells more like a local bus. In a 6 hour flight not being able to recline a seat is torture. The only thing available with no charge is a glass of water provided by, mostly, rude staff. Our luggage didn’t arrive
Did not fly with Pakistan International Airlines. Have never flown with Pakistan International Airlines.
Boarding, crew were excellent, food was ok and entertainment need to improve
Usb plugs for charging your phone does not work in every flight. uncomfortable chairs even in higher categories.
