Departure from JFK was late by about an hour - due to one late passenger - and I barely made my connecting flight in Moscow by sprinting across a couple terminals. It would’ve been helpful for them to note the gates of connecting flights for the passengers affected by the late departure. My luggage did not make the transfer from Moscow to Prague, as I had feared. But it did get delivered to me about 10 hrs later. Traveling can already be a little stressful; I think some of this could’ve been minimized.
So bad service
Sandwich was unappealing
Good flight, departing Moscow wasn't so bad even with the wintry conditions (JFK on the other hand...) Flight staff was friendly and well dressed, video worked, needs were met. Wasn't cold on the flight though I did sit by the window seat so the temperature was adjusted accordingly :) Overall, very pleased with Aeroflot. Would I do it again? Already have a trip booked in two months!
Two go-rounds due to wind sheer in the airport environment.
The food was good. I have Celiac Disease and they accommodated my gluten free necessities with GF bread!! Wow.
The entertainment for an international flight (9 hours) was horrendous. The tiny TVs were actually fuzzy and it is set up so that you cannot actually choose your movie. It is like watching TV where you may tune in to a movie 20 minutes into it playing instead of starting whatever movie you want from the beginning. To make matters worse, there was no plug-in in case you wanted to watch entertainment of your own on phone/iPad.
Shorter time over Atlantic. Very gentle staff. Good food and service. And I will visit Lisbon next time
Boarding from a bus at the main TAP airport for so many travellers and a long trip. Hei! Is not an economy charter!
Efficiency and friendliness of staff with a visible commitment towards passengers on-board (customers). One of the best experience, even though the flight was too short, and even then the airlines served snacks and refreshments... Simply Amazing... A 5-STAR service to its customers... Wow
I had 1 jour layover but was a big lide for air line I would never travel with this air line again the rest my life They have me pay my luggage. That is stealing from customers Butshit
Not good I book a fly
Brand New plane. Great German entertainment. Crew were very efficient but didn't show up with drinks as often as in the past but still more often than other airlines. Overall a wonderful experience.
Took two hours to start dinner service without a reason. Turbulences and a passenger with long legs were impeading my sleep but not Lufthansa's fault.
between lunch and supper snack one isle had only one water serving and my isle had none. So for 6 hours we had no water serving. This is why I gave crew rating OK only. Also the supper pizza snack was horrible. By comparison, United gives full drink cans so they last longer. I suggest Lufthansa also should serve full drink cans in long flights.
Staff were amazingly helpful n friendly. Food was yummy.
Staff wasn’t particularly friendly, seats were the most uncomfortable ever
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