We used Kayak to reserve our tickets and specifically checked the luggage option which was a more expensive option. When we arrived at the terminal we had to pay an extra $90 per suitcase for the three passengers. This has been a pattern for the past 3 years. Why charge for a more expensive luggage option, and the ticket price not include luggage?
All good flight was 35 minutes early when arriving in Edinburgh
Everything was on time and service on the flight was great!
Once boarding started it was pretty quick. Food was inedible; cold and salty..
Very small cramped plane for an international flight. Everything else was good, but it was maybe the smallest comfort-wise I've ever been on for longer than 3-4 hours and the trip was 7.5
Staff members were not helpful they ignored all calls for an attendant.
Terrible. Delayed 7 hours, and cancelled the flight, leaving me stranded and out of pocket $500 for an alternative last minute flight
The boarding of took of late.The presentation of the food was horrable as was the tast of the food was cold and tastless.
Horrible , we missed our flight because they were way to busy for there airport to handle. We waited in line for the over three hours to be told there’s nothing they can do. Worst experience in any airport ever ,staff member from Lufthansa made it there job to be rude and unhelpful. I’m going to be calling to see if I can change flights because a 3 hour layover in a poorly ran airport isn’t enough.
Well....let's start from the point that I had to stay in airport for 12 hours instead of 2 that was scheduled. Poor company and even worst customer service. Never again....
Absolutely terrible. They boarded the plane, supposedly realized they didn't refuel the plane or load the luggage so we sat as the gate inside the plane for over 2 hours while they supposedly did things that should have been done before having passengers board the planem
It was awful. The communication between corporate and the crew on the ground left more to be desired. The crew even said that Corporate was waiting on answers because they themselves didn't know. Every hour, there was a new excuse. I also understood that passengers were angry, but the crew should have done a better job at crowd control. There was a racial exchange between passengers that could've been avoided has the crew acted sooner.
We sat on plane at gate delayed without communication as to why we were just sitting there
Trash. Sat on the runway for 40 mins…missed connecting flight because of it now I’m stuck. Thanks…a whole fkn lot.
Little time between flight from Dallas to flight to Gainesville. We chose this one, 43 minutes between, because the price for a connection with at least an hour between, was so much higher. Had to ask passengers on the Dallas flight to please allow us to deplane ahead of them. The economy passengers allowed this. We had to walk very fast to the next gate, 35 gates away. Thankfully all in the same terminal. Getting to the small Gainesville plane was a little confusing as you enter an area that is boarding many small planes at the same time. We stood in the wrong line for about 15 seconds before realizing it was not our Gainesville flight. Since I had boarded at this gate in the past, I knew to check the signs carefully so we weren’t lost. The first class seat experience was wonderful. I really enjoyed the upgrade. We were offered an alcohol drink as soon as we sat down. I got something different but it was a great gesture especially since we really had to hurry to make the flight. We had packed expecting we might miss this connection, but made it. Our luggage didn’t miss the flight. American Airlines delivered our bags to our home the next day. That was very convenient!
We had several flights and they were all on-time and flawless
The chicken adobo was a little too spicy but good otherwise. My personal opinion. Movie selection could be improved, too many horror movies. Could add a few more chick flicks! The flight was bumpy at times. We arrived a little early too! Flight attendants friendly.
really bad they refused to check in luggages that I had purchased, even showing them the transaction receipt from british airways app the staff in miami was MEDIOCRE
Crew never smiled, never helped , told me to make my own bed ( in Upper class), never offered a drink
Was flying in premium eco and there were around 5-6 movies I wanted to watch and none of those could I play for some reasons. Not just me we checked w the person sitting next to me. Few of the movies were only playable :( Also that was not great that we couldn't upgrade to business however tried to, many times before the flight :(
The flight was ok. The seats are so small. The free wifi for members was not an option on this flight. The one flight attendant, older woman with straight white/grey hair, was very rude. The gentleman next to me asked about the wifi since he was a member as well. He stated, accurately, that the option to enter the idea number was not available. Her response was, "I don't know what to tell you" and walked away from him. The rest of the staff was wonderful. I asked another flight attendant about the wifi, she said the free wifi was not enabled on that flight (true or not- at least she was friendly). It was also pretty dirty. When I opened the tray table it had mushed crumbs and there was a dirty used pair of ear buds in my seat pocket. Lastly the air vent above my head was working but stuck so I was unable to move it to face me when it got warm. I fly American often but this really was not a great flight.
Cramped seating but standard in all smaller aircrafts today no matter what airlines. Crew very helpful, friendly & attentive so makes up for that.
Ohooo it's fantastic 👏 I love it 😀 😍 ❤️ it's on time ⏲️
First time on BA but will fly with them from now on! Everything about the flight was superb!!!
Only for BA because we had to get to Edinburgh at a certain time. Baggage lost, late boarding with only one person checking, again, our passports and boarding passes until the despatch controller had to step in to get us away. Will never fly BA again.
Maybe a cultural thing but our "business class" seats were basic economy seats with the center seat blocked. I had to put 1 leg in the aisle and 1 under the middle seat footwell. I did not want the lunch and instead asked for some snack items. 10 minutes before landing and after asking again I was presented with 2 of the 3 items and a card reader. Apparently biz class does not entitle you to snacks instead of a meal. I declined. Boarding was a mess. Much standing in line because the various stages of the process were not coordinated. Checkin was chaotic and took a long time. Overall a fail, but we did get to Edinburgh. After doing a go around because we were too fast on final approach. Not impressed. Well, not favorably...
Flight was delayed. Thankfully I wasn't in a rush. The airport experience (shops, amenities, ample restaurants, coffee shops, seats with charging) was very good) was very good as was the boarding which was orderly and organised. The flight was short so whilst there was no entertainment I thought that was ok especially in the age of smart phones and kindles. It would have been nice to have usbc charging supported at my seat but again it was a short flight so no drama. Overall a positive experience flying from London to Edinburgh with BA.
No entertainment system, but it is a short flight so that is not a big deal.
I always choose an aisle seat 5 rows from the washrooms. This time, 35F, I'm seated next to a distraught man. Asked him what was bothering him, he says he booked two tickets, but the airline put his 5yr old daughter in a seat 38E, 3 rows behind his seat at 35E, alone between two strangers. He said she had burst into tears when he had to leave her there and come sit in the row I was in. Was I prepared to swap seats? Come on Qatar, five years old? On her own? Between strangers? You've got to do better than that.
Check in process was unfamiliar. While receiving assistance the employees supervisor berated him for not walking the area. Lucky for us, he ignored her and helped us check in. Did not know about the baggage fees with economy basic and spent 450 GBP (nearly$600) just on bags for a total of less than 2 hours flying time (50 minutes one way) on a round trip lasting less than 3 days. Customers check their own bags at kiosk and place on conveyor themselves. No reason for such an high cost of checking bags when customers do half the work. Some destinations it’s unavoidable, but will definitely seek other airlines before British Airways for future travel. Astronomically high price for bags. Our first experience flying British Airways and very, very disappointed. Completely overpriced for the services we received.
