Check in at Chennai was painful
Check in process at Dubai was not easy. Qatar does not use its own employees they are outsourced.
Cons: "Food options were very similar. And the pre-made meals are hit or miss"
Pros: "The check-in crew in Chicago was very nice and efficient. The flight crew on-board were not friendly, they were very curt and rushed, and did not go out of their way to be helpful."
Cons: "Friendlier staff during the flight. Better food for breakfast. The connection port for my headphones did not work...I would not have been able to watch movies if I hadn't brought my own single connection head phones."
Pros: "yes. great travel and crew"
Pros: "The crew was amazing and seat very comfortable."
Cons: "If I did not have to spent night in Doha waiting for connecting flight."
Pros: "Crews were excellent. Luggage came out very fast. Flight was very comfortable."
Cons: "Delayed flight for no apparent reason"
Pros: "Staff were helpful, pleasant, and attentive. Really appreciated that due to the length of my layover in Doha, I was given a hotel room - which I hadn't asked for, and which Qatar Airlines personnel told me I might be able to get, and then arranged or me. That's excellent service!"
Cons: "I wish NO ONE's seat tipped back - space is already tight, and if everyone just stayed in their own space rather than tipping seats aback, everyone would have more room! Once the person in front has leaned their seat back, it's impossible to really use the tray, which is pretty frustrating."
Pros: "The crew was polite and professional"
Cons: "The food was disgusting The plane is dirty The bags are treated badly"
Pros: "The crew was very friendly and helpful throughout the flight"
Cons: "The boarding process in Chicago wasn’t great. Zones were not used"
Pros: "Aircraft was brand new -- very clean and everything worked well. All flights were on time. Crew was excellent -- very courteous and helpful. Overall -- very good."
Cons: "Food for main meals was rather bland -- not much flavor. Main meals did not have much variety. Snack items were good, however."
Pros: "Nice airplane, great crew."
Cons: "Beef stroganoff was terrible"
Pros: "They do not provide hotel service even in a 11 hour layover saying the ticket is pomotional. If that is the case, why they sell tickets on promotion? Cheap mentality"
Pros: "see above"
Cons: "see above"
Pros: "They printed all 3 of my boarding passes for my connecting flights when I first checked in, made me worry about less"
Cons: "Extremely small leg pitch"
Pros: "Liked everything."
Cons: "Nothing was wrong but excess bagage fee is high"
Pros: "Very comfortable flight and crew"
Cons: "The plain was very old."
Pros: "Good legroom, friendly crew."
Cons: "For 14 hours flight, we were given 1 meal and 1 snack ; that seems too little for a long flight. They didn't have whiskey, only beer and wine...really... I asked the flight attendant to put my cabin luggage in the space above the seats, because I am old and could not do it myself, and he first frowned and asked why....ridiculous"
Pros: "The flight attendents were chilled. Very friendly and accommodating."
Cons: "The food is much tastier in business class. Used to be better in economy, but that has changed."
Pros: "Doha airport is easy to move through; They put me in an exit row behind a bulkhead has plenty of legroom."
Cons: "Reading light wasn't aimed properly, and there was nowhere to put anything because of it being an exit row behind a bulkhead. That meant, that I had to hold anything I wanted during take-off, and landing, and the entertainment system had to be stowed during those times as well, so I couldn't even listen to music as the only controls were the touchscreen."
Pros: "This was car better than most flights I've been on in the US. Lots of leg room excellent entertainment system good service and customer care."
Pros: "The food was very good, I liked vegetarian options and my stomach doesn't hurt after the plane food as usual. I like the bathrooms clean and nice smelling soap. The crew was very attentive and eager to please their guest but consistent and insisting on the safety rules (belts buckled up and seats in upright position)"
Cons: "There wasn't many good options for entertainment. Only a couple new movies although I liked the TED talks. Also I liked the plane but I wish there were some foot steps and more comfortable head support on the seats. I didn't like also strange option for Golden members in economy seats to be able to "order" food before regular people. There were only 3 options and everyone had the same choice. So basically all that crew does is just asking which course gold members want an hour before serving. It seemed silly with no actual benefit."
Cons: "Requested Asian vegetarian mean but available was non vegetarian. Led screen did not working."
Cons: "I planned a wonderful vacation for my birthday only to face a horrible experience. Not only was the flight uncomfortable, but my television did not work. There was a huge box underneath the seat in front of me which prevented me from stretching my legs outward. The television was on but the screen itself wasn't operating. I reached for the remote located in the armrest only to find the entire piece missing. Only the base was there. I asked the flight attendents three times if I can move to an empty seat and they said "give me a moment". The moment never came. I really expected more from this airline."
Pros: "Its like traveling in the old days when flight attendants were nice, good looking and absolutely helpful. Bravo! Planes are new and on time."
Pros: "It was something unexpected"
Pros: "It was a long flight from US but was comfortable. Staff was courteous."
Pros: "Nice flight attendants, frequent fluid services."
Cons: "There was no Wifi in the plane."
Pros: "The airline did not give me 2 seats next to each other like I had booked more than 6 months prior to the trip. They refused to give my friend and I the 2 seats I had iriginally paid for and booked so we were stuck in the very last row of the entire plane with no reclining seats and terrible service for over 13 hours . Completely awful and really disappointing"
Pros: "Excellent in every way. Clearly a top tier airlines. I will choose Qatar Airlines at every opportunity."
Pros: "Business class is top notch in Qatar airways. From the moment you get in the Business Cabin, you start feeling the great service onboard. The crew is great, the seats are very comfortable, and the food is very tasty along with the wine pairing. Overall, the experience was well worth it!"
Cons: "The problem was the boarding in Miami International airport, it was quite disorganized even for business class, but more so for economical class."
Pros: "The flight service was great. We had a slight delay on the way back to Doha from Heathrow but they made up for it by getting us through security faster so I didn't miss my flight to Tokyo. Overall the timing was excellent and I got home without having to fork out any extra money."
Cons: "Song selections"
Pros: "Absolutely nothing!!!!!!"
Cons: "The fact that our flight was cancelled without being notified. I will never make flight arrangements with them again!!!!!"
Cons: "Because of poor connection, arrived for flight 15 min. before departure. Gate agent wouldn't allow us to board and wouldn't help us rebook. Offered no help."
Pros: "New planes, Excellent Service"
Cons: "Meals could have been better"
Pros: "all the crew they were awesome it's my favorite airline QR⛤⛥⛦⛤⛥⛦⛤"
Cons: "I like every things"
Pros: "Service was excellent and food was all right. I do not eat meat or dairy but there was still some food for me on this flight."
Cons: "No complaints whatsoever."
Cons: "They didnt let me sit with my family and my seats were changed twice after i was checked in without notifying me. I have anxiety issues and it was really hard"
Pros: "airline service"
Pros: "The crew was polite"
Cons: "I ordered a vegetarian meal and they didn't have one for me. The breakfast was terrible. Green beans and strawberry yoghurt!?"
Cons: "I bought a ticket from Paris to Tokyo. The one they sold me was with connection in Doha. The time between connections is minimum!! Furthermore, both flights, when we went and when we returned, had more than 30 minutes delay. So in the first one, I almost missed the connection, having to run all across Doha airport, arriving totally sweat to the plane. Furthermore, I have to take care of my back as I have two cervical herniated disks, so I have forbidden to run, but I had no choice so now I'm suffering a lot of pain and started to take my meds again. really an awful experience!"
Cons: "Food and drink service"
Cons: "All services throughout the process need to be improved from the ground to on board"
Pros: "The departure and arrival times were good in order to sleep the night, and wake up in Tokyo refreshed. Cabin crew were fairly friendly, but not the Cathay of a few years ago."
Cons: "NONE of the business class center seats would recline. This meant in order to recline and get some rest, the crew had to dismantle your seat and release the locks manually. This meant the seat was in that position until time to land. So I had to make a choice to sleep or eat, horrible for CX."
Pros: "The entertainment system has huge offerings."
Cons: "The food could be better."
Pros: "Professional and friendly Crew & the movies"
Cons: "Too cold, seats to narrow, food not so tasty."
Pros: "CX759 - Attitude of the flight attendants is very good, it's worthy of appreciation."
Cons: "CX650 - I hope that the flight attendant can have a little more smile and patience. Thank you."
Pros: "Everything was excellent, crew, seat, food"
Cons: "The person on duty at the desk of the lounge in Johannesburg was very unfriendly and even rude."
Pros: "Having a single restroom in the economy plus section had folks climbing over each other, especially the bulkhead seats, all of the flight. Even the flight attendants had to climb over the bulkhead folks feet."
Cons: "The second security check before boarding had people jumping from their seat section to be checked, as the security staff weren't concerned about people's seating priority. It also seemed a couple of economy plus ladies sat in business class."
Cons: "Did not inform us of a flight delay until way after the flight time had past. Waited an extra to take off."
Cons: "I didn’t have a pillow."
Cons: "A very old product in the CX fleet. The old exonomy seat is terrible. Service was not attentive. Entertainment system was not responsive. CX is definitely going downhill."
Cons: "The seat was a bit small for me, legroom a bit tight."
Pros: "The overall service is great for the airfare price I paid. Can’t complaint! That being said, I would definitely use Cathay Pacific again in the future for this price range."
Cons: "The smaller plane (and thus smaller seat) in the 2nd leg of 3+ hour flight. Food is OK, but I can’t complain for the price I paid."
Pros: "Staff were nice. Lots of legroom"
Cons: "The food was pathetic. Bland and smelled funny. Chaos at luggage retrieval. For some reason they were pulling bags off the conveyor belt, even before it was full. So had to run back and forth to check."
Cons: "Too salty for the meal"
Pros: "More leg room"
Cons: "Flight is an hour delayed ☹️. I don’t like the fact that u can’t choose ur own seat online"
Cons: "Incoming plane was late so that there off departure schedule. Flight to HK was late as well. Bad luck or bad scheduling?"
Pros: "Excellent all around. The A350 is much quieter than older jets - a real asset on a long flight."
Pros: "Not much, quick though"
Cons: "Plane is old, seats are terrible, hard awkward, strange seatbelt clunk of foam plastic, food was horrible, never saw the crew, it was hot, needed water has to go track it down, it was an overnight flight so not all the crews fault"
Cons: "Overall waiting and long flight."
Pros: "The flight attendants were pleasant and so was the flight."
Cons: "The food, I don't eat meat and would like some other options. For such a long flight there should definitely be more leg room and agility to recline"
Cons: "To cold, no sleep,lake of oxygen,bag very dirty"
Pros: "As usual, the Cathay Pacific staff were awesome and very professional. Never hesitated to serve the passengers with infants/kids and elderly people. My overall experience was great!! Thank you to all staff!!"
Pros: "Overall is ok"
Cons: "Boarding. On the way back to SF from HKG, instruction was not clear perfectly; it made me confusing I did not know which line was correct to get on board!!"
Pros: "Crew was friendly and kind."
Cons: "No vegetarian options at all for breakfast (was either beef congee or eggs, sausage and bacon). We were not offered any options to select meal preference during online check in either"
Pros: "The crew was very organized. I travelled with a wheel chair assist friend, they made sure we were comfortable. We arrived ahead of schedule."
Cons: "The food choices are well thought off. My only concern is the tenderness of the beef."
Pros: "food was awesome. the seats were pretty comfortable. the in-flight crew were always so helpful and smiling. there was quite a collection of movies to choose from which is nice."
Cons: "The ground staff at the departure lounge were most of the time chatting or walking in circles and chatting. Also they were not as organized nor as accomodating than expected. Kinda shows a lesser level of professionalism than the crew in other countries."
Pros: "Spaciousness of the plane Flight Crew Cleanliness of the plane Inflight entertainment"
Cons: "Food Luggage space of cabin not enough Promptness of plane ,our plane was late Manila airport terminal 3 no air-conditioning while waiting Boarding was disorganized last seat should board first no announcement from crew and no implementation of plan. Need constant communication from staff for better boarding experience."
Pros: "Cathy service"
Pros: "Hospitality was good. PRO was excellent."
Cons: "Jain Vegetarian Food was not satisfactory. It requires improvement."
Pros: "Cathay's new plane's are great. Comfortable, lean back quite a bit, and have good entertainment."
Cons: "I wish they had a closer spot to immigration at Haneda. It's always a 10 minute walk."
Cons: "Seat didn't recline"
Pros: "Great food, free, and also free snacks, lovely staff, extra pillows and blankets provided. Roomy, loved it, plan to use then again !"
Pros: "Boarding was smooth."
Cons: "Cathay Pacific needs to work on improving their cabin layout for B777. The inside is quite outdated."
Pros: "Cathay Pacific agent was there to guide us to connection"
Cons: "Flight was delayed leading to harried connection."
Pros: "Good leg room in coach. Comfortable seats."
Cons: "All good"
Pros: "All as expected - no surprises"
Cons: "We were all supoosed to sit together (there were 3 of us) but my sister got separated at the last minute and put on a center seat elsewhere with no explanation."
Pros: "The plane actually arrived an hour earlier than expected."
Pros: "Access to Cathay lounge. Went to the Wing noodle bar and coffee loft. Had a good bite to eat before boarding flight running 15 mins late. My request to have my meal service delayed was welcomed by staf."
Cons: "None experienced"
Pros: "Nice flight great service"
Cons: "I like everything"
Cons: "After a stressful 15 hour flight from San Francisco, my connecting flight to Tokyo was delayed by an hour and a half, which is something I'd like to avoid in this long of a flight."
Pros: "The food"
Cons: "seat did not recline."
Cons: "Leg room us bad especilly when the one in front of you recline the seat"
Pros: "Great flight (considering it was like 20 hours we were traveling) Don't understand why we had to throw out the liquids we purchased past the security check points (like next to the gate). Why sell them then?"
Cons: "On the way to Newark was terrible because of the food. Both dinner and breakfast half of my row were served last compare to everyone else sitting before us or after us. The rice dishes were gone both times when the food got to me. I can understand if it was just one meal, but it was disappointing that I wasn't able to eat rice during the whole 15 hours of trip. It would also be understandable if the row right before me wasn't served 20 mins prior to us, and the row right after me wasn't served 15 mins before us. I just couldn't understand how it was arranged. Maybe I should've ask for service right before they start serving meal."
Pros: "Flight attendants were great."
Pros: "The business class seating is all lay flat and all seats are isle seats."
Cons: "A medical emergency required us to land in Vancouver delaying our flight into Lax by 1-1/2 hours. I missed my next flight and lost my 1st class seat. No help was offered."
Cons: "Economy's seats a bit tightly packed in. Food was kind of Asian based and no choices for snacks but the Asian type nuts/pretzels that tastes wired"
Pros: "The staff was very helpful and friendly. Location was perfect."
Cons: "For the price per night i expected the hotel to supply complementary bottle water daily. The A/C was not very effective."
Pros: "The crew was very friendly and professional and the seats were slightly more spacious than a typical US domestic flight, though still not comfortable. The entertainment was excellent. Many of the movies were recent releases and lots of award winners. The earbud sound was awful, but I may have just gotten a dud pair. Luckily I had brought my own. the vegan meal was surprisingly good."
Cons: "You cancelled our flight & then made the rebooking process a hastle & did not provide all available options."
Pros: "The movie selection was very good."
Cons: "The seat was kind of tight."
Pros: "Friendly, helpful crew."
Cons: "Awful headphones"
Pros: "Love it"
Cons: "Nothing to report."
Pros: "No tv"
Cons: "No tv"
Pros: "I liked the selection of movies and entertainment. I had brought a book, podcasts, and games, but I ended up just watching movies."
Cons: "The seats recline so far that the headrest screen ended up way too close to comfortably watch movies or effectively use the tray. The people in front of my wife and I kept their seats fully reclined, even during the meals, and it was very uncomfortable. One of the meals had a pepper sauce that had such a strong smell that I was nauseous until the end of the flight. While the chicken meal I ate was fine, there wasn't much chicken at all."
Pros: "Loved how the ride was dead so I was able to get a whole row to myself and stretch out. Food was excellent! Flight attendants were very nice!"
Pros: "Food was pretty good."
Cons: "Taller so hard to get comfortable."
Cons: "Everything- packed tight like sardines"
Pros: "Pretty standard flight...nice crew, free drink, left and arrived on time for the most part. Liked that I could check in early to arrange a seat."
Cons: "The seats could have been more comfortable. Had a couple knees in my back."
Pros: "Major kudos to the flight attendants on our flight! They really helped is by provinding plant based food despite not pre-ordering it. GreAt job!"
Cons: "i booked the flight in january and keyed in my passport expiration date several times online in the next several months...at the airport, i handed the air canada agent in miami my passport and she booked me and a checked bag through toronto to copenhagen...i went to board my connecting flight in toronto and was told my passport, which expires at the end of august, was no good as i needed to have 3 month left...so they refused to let me board and told me to go see customer service...so i go stand in line for several hours (was only one agent for the first 45 minutes and 10 people in front of me)...one woman going down the line to see what each person's issue was told me that it was my problem, not AC's...and that "we are only responsible for making sure your passport is valid for getting into canada"...i was on my own to find a hotel and a new flight...fortunately a supervisor saw me standing in a daze several minutes later and said that it was AC's mistake for not catching it in miami...so she booked me into a hotel, gave me the address to the US consulate and instructions on how to get an emergency passport...she said that it would be no problem as "this happens all the time"and went ahead and booked me on the next day's flight...so i was able to spend the next day getting the new passport and getting back to the airport to fly out that night, but i lost a day in copenhagen with my family...it seems to me that when flights are booked and passport info, including expiration date, are given, a simple cross check of dates would be easy, and, imho, incumbent upon the carrier taking you there, especially when "it happens all the time"...this was not done on 4 occasions between booking and my trip...there were other issues too which is why i will never fly air canada again and i will never travel though toronto...the return trip through that airport was a nightmare for many passengers."
Pros: "Brand new aircraft"
Cons: "Not gourmet not even fast food. A lot of area for improvement."
Cons: "While booking the tickets I was told that my luggage will be checked in till my final destination but I had to collect them at Narita airport. I had to cancel my plans of sight seeing at Tokyo downtown due to this."
Cons: "Food was terrible Flight was not full and I tried to get bettuer seating but I was told there is none available. Then after boarding they had someone else with the same seat number. Very strange"
Pros: "The flight attendants were very professional and accommodating."
Cons: "Our flight was delayed 2 1/2 hours at Narita and then again in Toronto for another 2 hours. Plus my family and I were tired from the 11 1/2 hour flight and when we get to check in the attendants were very rude, almost like it was a bother to them when we asked for help, it was probably because I interrupted their conversation. Every airports kiosks are different and that was our first time going through there so we just wanted to make sure that we did it right. Then when we get to the gate where we're suppose to leave out from, I asl the attendant there who I can talk to about forgotten bag on board. She then goes to tell me that I need to call the 800 #, Abd I said but I'm here at the airport can't they just bring it to this gate and she then got an attitude and said that they couldn't do that and I would just have to go to the lost and found which was downstairs. I was on the line with lost and found before I went to ask her any questions, and I mentioned to her that I had been on hold for 30 minutes, and she said they weren't going to answer. So I then asked hire am I suppose to get my bag then? She repeated about calling the 800 #, and at this time a lady runs up the counter thinking that she missed her flight. She shows the attendant her phone and is hysterical thinking that she missed her flight and the flight attendant told her just go sit down it's not here yet you didn't miss it. The customer then starts yelling in another language and the flight attendant just tells your just go sit down calm down and go sit down. She's doing all of this while I'm standing there she pulls out her phone and then told her co-worker I should put her on YouTube the way they do us. All the while I'm standing there because I still have more questions and she just ignored me like I wasn't even standing there. I more than likely will never fly this airline again, I'm paying for their services and to get treated like this, no thanks!!"
Pros: "On time departure Food was good"
Cons: "Flight attendant should be friendlier"
Cons: "I was sat next to a dementia patient who were urinating on himself and the seat all over. I endured the smell for 10 hrs. The crew gave me a mask for it. No accommodations. I did not eat or drink obviously. He had been given special accommodation or sat with a caretaker"
Pros: "The seats were unbelievably squishy. And the crew was quite rough."
Pros: "Crew was very pleasant and ride was very smooth."
Cons: "Plane was delayed over an hour due to mechanical problem but it is uncontrollable event."
Pros: "Overall smooth flight"
Cons: "Sits are a little cramped"
Cons: "Hardly any space, 5'8 & my knees were hitting the seats in front of me. Attendant was unfriendly & neglectful. Somehow everyone got a drink except for me, then when asked for a glass of water it never did come... Made me check (my only) luggage upon boarding because attedant said it was too large... meanwhile I've traveled around the world with this exact same carry on luggage, never without a problem. Had to then wait 30min to get my (only) bag upon landing."
Pros: "I loved the entertainment options, we must of had a very old plane on the trip there because it lacked entertainment unless you brought your own tablet/smart phone or paid to rent one. The food was terrible both directions, please fix that because it's a long flight to be hungry!"
Cons: "Food needs serious improvement"
Cons: "A new 150$ bottle of perfume was stolen from my checked in luggage."
Pros: "Nicely managed and well served."
Cons: "None. The food and entertainment were rated 3 stars as there wasn't any for this flight."
Pros: "they had many movies. I enjoyed watching two of them."
Cons: "Food was just okay."
Pros: "Boarding was on time. Comfortable sheet."
Cons: "Food was horrible, and table was dirty and looked like it wasn't cleaned. Poor music and movie selection."
Pros: "Seat number was displayed on the monitor of the sheet."
Cons: "Japanese movies, TV was small."
Pros: "The fact that the airline offered meal vouchers and still attempted to fly to Toronto instead of cancelling the flight."
Cons: "Although due to weather related problems. Unfortunately it made the flight delay way too long and not a good experience."
Cons: "Did not like the idea that we had to pay for use of Ipad to watch shows , especially since I didnt have my own."
Cons: "1hour 32 min late departure flight from Miami Missed my two conection to budapest, arrived to my destination 8 hours late. Airlines lost my luggage . I missed all my bussines meeting huge lost for me."
Pros: "Great airplane service, people and amenities"
Cons: "Missed it due to our first flight being delayed- ended up with ANA air. SCORE!"
Pros: "Fairly quick! Staff were really nice and helpful."
Cons: "Flight was delayed one hour. Very uncomfortable seating arrangements for a long-distance flight."
Pros: "I appreciated the timing of when they fed us. It was almost like they read my mind each time I thought... Hmm I'm getting hungry. The movie/tv selection was excellent."
Cons: "I felt cramp, which it's economy class so of course. But in the back there were tons of open rows and I wish they had spread us out."
Pros: "I had never flown before the day I flew with Air Canada, and the flight I had with them was an international flight to boot- about 13 hours. I was very comfortable in my seat, and caught a fair amount of sleep on the plane. The food was pretty good for "airplane food" reputation, and Air Canada's in flight entertainment is abundant."
Pros: "Although I had to walk quite a way to get to my seat, once I got there, I had a very comfortable and enjoyable flight. The food was good, the bathrooms were close and easy to get to, the crew were friendly and helpful."
Cons: "I wish there were more wholesome movies or audio books to choose from."
Pros: "Dreamliner was airy and pleasant. Large screens. Electric outlets"
Cons: "Need more E books and audio podcasts."
Pros: "Nothing in particular. Just the staff was very welcoming and nice"
Cons: "No complimentary entertainment at all, I was bored the entire flight. Not even an overhead TVs. Little to no room at the seat. I felt very crammed and I was sitting near the window."
Cons: "Small seat, cold food, main dish was not good, poor selection of movies"
Cons: "No TV on an eight hour flight. Food was terrible!"
Pros: "Not much. Maybe the boarding is not bad and the flight is on time"
Cons: "The crew is rude and unprofessional. Really low efficient and the seats are uncomfortable. Too tide for a 14 hours flight"
Pros: "It was better fright than expected. We didn't enough time to enjoy Canada airport . We made a onetime fright but took long wait at customs."
Pros: "Comfortable seats with great entertainment options. The flight attendants were especially wonderful. They were always smiling and good conversationalists."
Cons: "Boarding was delayed and there wasn't really any organization. A flight to Beijing was boarding at the same time at the gate right next to ours and passengers were getting mixed up, causing longer boarding. Some better signage or direction from staff would have been appreciated."
Pros: "games and movies!"
Cons: "it was sort of really hot on the plane in the beginning of the flight and opening the air didn't help a whole lot"
Cons: "My tv screen froze and when a meal was served I let the flight attendant know. She said they would reset it. An hour later it hadn't been reset. I turned on my call light. No one ever came. A male flight attendant proceeded to chat with a woman about hockey for a half hour or more and ignored my light. He went away for a bit and came back and chatted some more. For the last 3 plus hours of the flight my screen didn't work."
Pros: "I am happy that Air Canada is unionized; the personnel are fine. I also like the tvs on the backs of the seats, with their wide range of shows. Particularly, I like Portlandia, though there was only one episode of that."
Cons: "I would not take Air Canada from YWG to the States ever again. It's not the right airline for that trip. AC doesn't offer any direct flights, as far as I can tell, between the small-market Prairie province and the US, and I had to go through security with my checked luggage twice (Canadian & American) each way. These factors leave open infinite possibilities for missing connections and enduring unexpected and grieviously long travel days. To go to Miami, for example, is a trip that took my Minneapolis sister $200 RT + a total of 6 travel hours. For me, from Winnipeg, it took $700 and (unexpectedly) 2 full days, into the wee hours, of flying (I missed a connection because my first flight was delayed, putatively because they switched the gate and wanted to wait for confused passengers, but also something, the pilot said, about maintenance and documents). AC's not especially affordable, even though oil prices are low--I expect because the Canadian dollar is so low. And finally, AC does not compensate for its uncompetitiveness by being any more accommodating of middle class holiday consumers than any other airline business model today. If they treated consumers with the humanity they used to 15 years ago, there might be some reason to endure the costs. As is, there's just no reason to take Air Canada to the US ever."
Pros: "The entertainment system was great - good selection, and I really appreciated the ability to make a list of what I wanted to watch"