Very unprofessional crew.
Seats were comfortable. Enjoyed the extra amenities in the pouch.
Food. Not enough international movies.
We boarded our flight in a timely manner. We sat in our very uncomfortable seats and were unpleased to discover that we did not have any in flight entertainment due to a major glitch in the in the screen systems. The flight attenders offered to scatter us around the airplane to no avail. More than half of the airplane was without entertainment and no options for alternatives. No one should be stuck on an crowded airplane fo 9 hours with nothing to do.
The boarding process was smooth, no hassle at luggage check in, the crew was very solicitous and eager to help,the seats had plenty of leg room, slippers were distributed, my veggie meal was tasty and there even was ice cream.
My TV screen was very slow to respond to touch and to remote control. There should have been a greater choice of current movies.
Flight attendants were great, friendly, courteous and responsive. The relaxation and mediation program was great! Boarding was fluent and easy.
No matter what you try to order on the airplane is totally disgusting. If it's not overloaded with cheese and tomato sauce then it's overcompensated with spices (salt or chili). I will never understand why it is so hard to provide simple, fresh and enjoyable meals. Chairs in economy are rarely cleaned up and one can see on the cushions that they are worn out and have lost their padding making the seats very uncomfortable. There was no foot rest available (which is such a simple addition that helps a lot) and the "holder pocket" on the seat in front was a simple net completely useless. Tables were dirty suggesting they were never cleaned and disinfected. Knowing that the highest source of viruses are the tray tables and the pockets in front I would expect attention to be focused on those- it not only impacts the health of the traveler but more important that of the crew. Why is it so hard to think of this business two fold: make revenue but mostly be kind to humans.
We liked that no one was sitting behind us.
Food wasn’t great
The cabin crew on our Munich to Denver leg was absolutely the best ever!
very professional cabin crew
The overhead bins are way too small, and they ran out of the vegetarian dinner option. There are no longer air controls for each seat, and the plane was quite cold.
Complementary Drinks. Beautiful Flight Attendants.
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