I was vary unhappy about our flights being move around and also delayed with no one to communicate these changes in English. We did get a voucher for food but since the flights where delayed with little time in between we did not have time to use it. Also our bags not making it with us ended up being an inconvenience but thankful that you had them shipped to us. This was the worst experience flying ever.
FLIGHT WAS 2 1/2 TO 3 HOURS LATE IN LEAVING. WHAT WAS WORSE THAT THE BOARD SWITCHED GATES FOUR TIMES; ALL A LONG DISTANCE APART; STILL SAYING THE FLIGHT WAS ON TIME. IT WAS DIFFICULT TO GET INFORMATION. THEN THE BOARD HAD THE INITIAL "G"; WHICH MEANT IT WAS DELAYED.... THEN LATER CHANGED TO "B"WHICH STILL MEANT IT WAS DELAYED BUT APPARENTLY WAS GOING TO LEAVE FROM THE NATIONAL GATES... ALL WHICH, ONCE AGAIN, WAS VERY DIFFICULT TO FIND OUT. VERY FRUSTRATING!!
One day before my flight, I called Interjet to verify my flight. They assured me everything was good to go. At check in, however, I was told that my reservation was on hold, and that there was a balance due of $60/ticket, or $120 total for my wife and I. They were unable to explain the reason for the charge, only that the travel agency had not paid the fare in full.
I booked with Airfare.com, so I called the agent there. He told me I was confirmed and ticketed, and I didn't owe the airline anything. Interjet would not give me a ticket without first taking my payment of $120. I was forced to pay it, or else miss my flight. I reluctantly paid the $120 at the gate so that we could board the plane.
I don't know where the lack of communication lies between Kayak, Airfare.com, and Interjet. I will say that I Will Not do business with Airfare.com again. If I fly Interjet, I will not use Kayak either. I will book with them directly. Buyer Beware!
Interjet is awesome, I'm glad that Mexico extended this service to the US. Personnel are profesional and friendly, airplane is comfortable and you get drinks and snacks (not like AA that nickle and dime you). Definitely a keeper!
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