Pros: "Flight crew was nice"
Cons: "They were careless with our suitcases. When we got to Vancouver, we were missing wheels on our suitcases. 2 wheels on my husband's and 1 on mine. It made it horrible to pull the suitcases."
Pros: "Crew was polite"
Cons: "Seat could have been better. More room. In flight internet and movies would have make the flight great"
Cons: "For an hour long flight, it seemed like enough time to serve more than just 4 choices; 1 beer, 1 wine, juice or water. I’ve been on flights that were 45 minutes and served an entire meal. Of course, what they do is still great and I am very grateful."
Cons: "I was downgraded from first class with no answer and no cash or credit"
Pros: "Great crew"
Pros: "Everything was great!"
Pros: "Everything was great!! On time departure, great crew!! Bravo!!"
Pros: "It was on time."
Cons: "super uncomfortable. They charge for everything except breathing oxygen."
Pros: "We got a free upgrade to first class."
Pros: "No charge for seats. Fair price for carry on Ample leg room. Head rest thingy. Good snacks Flight attendants nice not fakey"
Cons: "Would love cheaper flights"
Pros: "flight early"
Cons: "The flight attendant initially refused to help me get the middle person in our row reseated despite lots of open seats!"
Pros: "great staff and service"
Cons: "Nothing, all good"
Pros: "The crew was very helpful and friendly."
Cons: "There were no in seat screens for entertainment."
Pros: "Arrived on time and in one piece"
Pros: "Great crew, very friendly and helpful. Enjoyed a flight that was short and sweet."
Cons: "Small cabin, little rougher ride, and small meal choices but understandable with cut backs."
Pros: "Really appreciated the staff at the ticket counter!"
Pros: "way more comfy seats than United or American"
Cons: "No movies or screens"
Pros: "Always like Alaska flights"
Pros: "Nothing. Zero. You treated me so poorly. I will never use you again. Absolutely the worst experience of my life."
Cons: "Customer service. Customer service. Custoner service."
Pros: "Cheap air fares"
Cons: "Could not use airline websites to select seats due to using a third party agent like kayak. Had to call both Alaska Air and Air Canada before I could secure seats."
Pros: "The available movies and TV shows via wifi"
Cons: "Bathroom paper products"
Pros: "Affordable straight shot"
Cons: "Extremely cold on the plane, was wearing a winter coat scarf and mittens and was still freezing. Also, I paid for internet that didn't even work, I'm pretty pissed about that. I'll be sticking to Delta until you figure out your amenities."
Pros: "The room, it was clean, great staff"
Pros: "Very good flight and great price."
Pros: "It was on time from Detroit to Portland."
Cons: "They broke my bag. The flight attendants were less than friendly, not much for food or drinks when the flight was almost 5 hours."
Pros: "Everything was great!"
Cons: "no complaints!"
Pros: "I love the ability to stream movies on your own devices."
Cons: "The movies would 'skip' missing whole scenes at times."
Pros: "Eveything in the plane looked fantastic. But still a tight fit. Drinks and food were offered often and the employees retrieved the garbage prompty. Best thing was we left on time and were early getting to Seattle. Our baggage got to the baggage claim area at lightening speed. At least 4 times faster than with our return trip on Spirit. (It took forever"
Cons: "They couldn't land in Ketchikan due to fog so they flew up to Sitka and got back 3 hours later, missed my connection in Seattle and spent the night at the airport, the I got charged 50 dollars for switching my tickets, are you kidding me, Alaska airlines sucks big time"
Pros: "In Denver, the boarding process was well organized and directed by clear announcements and boarding lanes."
Cons: "In Seattle, the boarding process was chaotic and mismanaged. The ground staff gave confusing and ambiguous instructions that resulted in everyone forming a large, disorganized throng in front of the gate agent. It was as if they said "everyone get on the plane immediately, and we are only taking the first 30 people"."
Pros: "Flight actually landed early! And no wait for baggage."
Cons: "Non smoking flights!? Since when?"
Pros: "Flight attendants"
Cons: "Dirty window"
Cons: "Was disappointed that my bag went to another location (Eugene?) Can get it til tomorrow morning and I have a conference to attend and no clothes..!"
Pros: "The plane felt new and was comfy. Crew was nice and the flight was overal pleasant"
Cons: "They gathered passengers before the gate to check for passports. Thought that was a strange way to do that. Once in the plane not even a snack or a beverage was offered and I was sitting in first class. No entertainment either."
Pros: "Entertainment Tablets and The Crew were great"
Pros: "On time..."
Cons: "No service, no snacks!"
Pros: "On-time, no unpleasant surprises."
Pros: "Many offers for food , beverages and entertainment..consist cleaning of debris ...all in a very friendly courteous manner."
Pros: "Fine,same as the earlier flight..."
Cons: "Again, the size of the plane, interior."
Pros: "Plane was comfortable and boarding was very efficient."
Cons: "The staff at my connection in Seattle were not the friendliest."
Cons: "The plane had to turn around halfway from Seattle to Vancouver due to a mechanical problem. We all later got an email saying we'd receive a discount on future travel because the airline deemed the delay "preventable." We got a second plane quickly, on the second boarding process the gate agent failed to do preboarding. I'm on crutches at the moment, so this meant more time on my feet manoeuvring around "elite status members" than I would have liked."
Pros: "The food"
Cons: "While traveling recently with Alaska Airlines, my traveling partner and I were offered seats in the exit row, by the lady who checks your boarding pass at the gate. We gladly excepted the roomier seating. We were issued new boarding passes, and made our way to our seats. Once we settled in, a flight attendant asked to see my boarding pass. She looked at it and said, "Yep Amber so-and-so, seat 17B." Apparently, the airline had combined 2 flights, so people were all crammed into a new tighter space. There was even a bumped "first class" customer all squabbling over the seats. My traveling partner and I, eventually just asked them to please give us our old seats back. Finally, we were seated in our original seats. We never asked to be moved in the first place, it was offered to us. The whole thing was humiliating, and unnecessary."
Pros: "Easy flight. No issues."
Cons: "No issues to report."
Pros: "Everything went just as it should."
Cons: "Nothing went wrong."
Cons: "I booked the flight which goes from PDX to Vancouver and Vancouver to ICN. I was going to take the Alaska Airline to go to Vancouver, but I couldn't board the flight because I didn't have a visa for Cannada. You should notice me if I need the visa or not when I booked this flight. Because of this, I should change the flight which took extra charge. Moreover, I lost my baggage between this situation."
Pros: "fast and efficient boarding process, with plenty of room for carry on baggage."
Cons: "I was sitting in the last row, next to the bathrooms. Since they did 4 in-flight beverages during the 5 hr flight, people kept getting stuck by the bathroom unable to get back to their seats. This seemed like an excessive amount of beverage services (contributed towards people needing to use the bathroom so much) and contributed to a bunch of people covering over my seat for most of the flight."
Cons: "Same comment on boarding procedures."
Pros: "The crew was exceptional"
Cons: "Nothing that would be worth mentioning, I don't fly very much so I'm not comfortable doing it yet"
Very nice flight over all. Great leg room and lots of available movies.
Pros: "They were nice and professional"
Cons: "on this flight a bit more to eat"
Pros: "Everyone was boarded early so we departed early. Quick flight with pleasant flight attendants and nice snacks."
Cons: "The desk agent in Boston could be a little more pleasant."
Pros: "Seats were comfortable. Quick check-in and boarding."
Cons: "The TV did not work. It would go out all the time and then do this annoying flicker almost the whole flight while the TV worked for both people in my row.The skipped us when they were doing drinks and snacks the first time. I was going to buy food as well and she just walked past ou seat in a rush."
Pros: "5 hour delay ruined my experience."
Pros: "Everything including the seating, in flight service and entertainment."
Cons: "I will be leaving Dublin to SFO today on Aer Lingus."
Pros: "Great end to end domestic product."
Pros: "Crew was nice and the flight was fine"
Cons: "I was quite shocked that the seat I had originally been put in the head phone jack and The Wholearea where the channel changes was falling apart. I was able to switch seats due to flight being not full but that would be annoying. I also was weirded out that they did not ha e touch screens. In general the plane just seemed old and dirty to me."
Pros: "Seats were pretty comfortable, very back of the plane but I had enough room. It was a pretty short (under two hour) flight so I slept, but overall good!"
Pros: "Everything went as it should be but the inflight entertainment didn’t work. And the flight staff didn’t offer any form of compensation for the inconvenience."
Cons: "No inflight entertainment! And noncompensarion for the inconvenience."
Pros: "First time to fly JetBlue! Very nice and all that leg room. Next travel JetBlue it is!"
Pros: "On Time and smooth."
Pros: "Crew was accomodating"
Cons: "Ac before takeoff, lights and ac did not work"
Pros: "I loved that the pilot on my first flight introduced himself and staff to the customers prior to loading the plane. Everyone was very welcoming and friendly. The leg-room! The leg room was a great surprise. No hassle with bags. Great snacks, wi-fi and movies for FREE! I was so tickled. I've never flown JetBlue. I thought it was just another low-cost airline that makes you pay for everything , what a nice surprise! I immediately gave you a shout-out on my facebook account. Best flight experience I've had in a long time. Thank you."
Pros: "Quick boarding/unboarding, friendly staff, smooth flight, WiFi, lots of TV channels."
Cons: "I wish a non Carb protein snack were offered."
Pros: "Boarding and gate location"
Cons: "I’m absolutely not a cold natured person, however I was freezing and extremely uncomfortable the entire flight."
Pros: "Great flight on JetBlue from JFK to Nantucket. Easy boarding, quick flight and minimal interruptions. So much better than taking the forever ferry from the Lower East side or dealing with the hassle of driving to RI/Cape to catch a quicker ferry."
Pros: "The flight attendants and pilot kept us informed as they received information. All JetBlue employees truly did their best with the unfortunate circumstances."
Cons: "I missed my connecting flight and had to spend as much on a rental car to reach my destination as I had spent on the ticket to begin with. Also, I'm fairly sure I'm the only passenger on the plane whose seat-back entertainment system was not functioning. Screen would turn on, say "loading," and then turn off again. Terrible luck!"
Pros: "Great snacks, nice plane staff."
Cons: "An electrical problem caused the plane to shut down. Rather than finding us new flights, we waited for many hours for the plane to be repaired. I was planning on making it to work by 9 this morning but the only folks who received alternate flights were the ones with connections :( in addition to this, the power shutting down on the plane was extremely unsettling. I have flown hundreds of times and have zero fear of flying. Today, I was terrified that the power would shut off mid-flight at any moment. I truly wish we'd been given another plane...i know that's tough. But something along those lines would have been better than stepping back on the one that shut down with all of us in it...after waiting for hours for it to be repaired. I do appreciate the $150 coupon though."
Pros: "Flight was on time Leg room was good"
Pros: "By far, Jetblue is the best. Your coach seats are spacious. Customer service was phenomenal with a personal touch."
Cons: "I wish Jetblue flew to more airport hubs, this way I will use it more often."
Pros: "Quick boarding, plenty of snacks and beverages, and smooth flight. Very roomy compared to other airlines"
Cons: "Some of the in flight channels were unavailable."
Pros: "The light snack was adequate. My husband is a big guy and sometimes has issues flying due to size, found seats to be comfortable. Also, Jetblue gave us us a $50 credit for the inconvenience."
Cons: "We left half an hour late. Also, was stuck on the tarmac for 2 hours due to thunder and lightening storm with a screaming child on board. Howeverer, weather is not Jetblue's fault."
Pros: "On time, friendly staff"
Cons: "Had to check my bag even tho there were a few spots still available."
Pros: "checking in could not have been easier"
Cons: "I wanted them to bring more coffee around"
Cons: "Security was so backed up. I was not the only one who missed a flight, there were several people in line with me That also missed fights. They seemed very understaffed. When myself and other passengers asked them for help, they either ignore us or laughed."
Cons: "My luggage was damaged. :( the zipper broke and the wheel was bent in. Other than that, I had a wonderful experience. Love JetBlue!!"
Cons: "The seat was hard. I could feel the bolts under the cushion."
Pros: "Service was excellent and we actually had leg room!!"
Cons: "World‘s tiniest airplane toilet. I think munchkins built this for other munchkins. And I don’t mean big munchkins, but real real small munchkins."
Pros: "Most everything. Cookies were yummy"
Cons: "No entertainment. Once again it didn’t work"
Pros: "Loved LB Airport - also like all of the in flight channels"
Cons: "Delayed flight"
Cons: "Plane was delayed by about 4 hours"
Pros: "Accommodated a change in our flight due to weather seamlessly. Saved our Christmas. Thank you!"
Cons: "They missed checkin bags and told me to collect tomorrow"
Pros: "I took different flight from NY to Turks and Caicos. I understand there could be other factor such as cloud wind etc. But I think JetBLue crew ke pilot could have announced prepared. Or look into better planning/route."
Pros: "friendly agent."
Cons: "Poorly marked boarding times and announcements. Bottom line, I didn't get on the flight and had to take a flight on an alternative airline."
Pros: "The crew seemed ok."
Cons: "It was very late. One runway was closed so that made it even later. We were to land at 7 and it was around 9."
Pros: "No delay"
Cons: "There are nothing I do not like."
Cons: "Having to pay for bag."
Pros: "Crew provided great service."
Cons: "My seat's TV screen had a terrible picture that got worse during the flight."
Pros: "Everything was perfect."
Pros: "ON TIME! TV Comfortable Seats Leg room (though I am by no means tall)"
Pros: "I have never had an issue with JetBlue, and I only fly with them now. This was a price capped flight to get me out Florida, and I couldn't appreciate it more. The crew was great, and it was the smoothest landing I've ever had!"
Pros: "Great trip, but the mini tv wasn't working which was a bummer."
Pros: "Liked everything!"
Cons: "Everyone was very friendly and we arrived early to Boston"
Pros: "comfortable flight, on time, pleasant crew and I was impressed with how a woman with a puppy was treated. I had a terrible experience when I went from CA to MI about 6 years ago on another airline. ( I was bringing my puppy back with me). I'm sorry I didn't complain about it."
Pros: "No entertainment on the plane and plane was very small..."
Cons: "Explain flight situations better.."
Pros: "Crew was very friendly and took good care of the passengers"
Cons: "Better space. Better service. Terrible directions"
Pros: "Flight was smooth and short"
Cons: "The entertainment system kept resetting over and over throughout the flight. And drinks were served late in a not so comfortable temperature cabin. But everything else was ok"
Cons: "Always seem to be delayed"
Pros: "The flight was safe and efficient."
Cons: "The seats on the 787 Dreamliner proved to be uncomfortable AGAIN this trip. 2 years ago we flew the 787 overnight and the seats were the same. Hard cushions, tight seat pitch, and little room to move about."
Pros: "Good flight as always with Delta. Sat in economy comfort, so of course the seats was comfortable. Flight Attendants were great."
Cons: "B.S. all the Delta Boarding groups. Geez, have you lost all common sense! C'mon... I understand the ill/med conditions passengers. How about 1 kid, then 2 kids then 3 kids, w/ cataracts, bladder probelems, Platinum, Gold, Silver, Paper, Plus 1, Plus 2, Main Cabin 1, 2 and 3."
Cons: "The coffee could’ve tasted better."
Pros: "Entertaining crew"
Cons: "On time arrival (we were late)."
Pros: "All was good"
Cons: "All was good"
Cons: "staff wasn't very friendly"
Cons: "Very uncomfortable seating"
Pros: "Crew were helpful and pleasant"
Cons: "Seating was uncomfortable, cabin was cold and no blankets available, food was just ok, plane had lots of empty seats yet everyone was squeezed into 3 in a row making it uncomfortable, no updates from captain or crew as to where we were in the flight....."
Cons: "The baggage drop attendant was very unhelpful when I asked if she could help me sort out an issue (when I checked in online for the second leg of my trip, i paid for my bag then but they wanted me to pay again for my first flight) and just dismissed me and said she couldn't help, making me pay again for my bag. First time I've ever had an unpleasant experience with Delta."
Pros: "It was too cold on the flight. I asked for a blanket and luckily the stewardess had one. However, before giving it to me, she told me it was the only one on the flight!"
Pros: "Nice flight attendants"
Pros: "Great service by crew!"
Cons: "Took too long to get on board."
Cons: "Separated from my wife even with pre-assigned seats. And One of the stewardess would not take my banana peel and has asked me to dump it into lavatory trash myself. She did not want to handle banana peel without a glove."
Pros: "Quick service, good information."
Cons: "Not applicable, it was a good flight."
Pros: "Great service."
Cons: "No power outlets. No WiFi. Limited movie selection."
Pros: "Ice weather and flight cancelled, but they waited until the last minute to cancel it."
Cons: "Ice weather and flight cancelled, but they waited until the last minute to cancel it."
Cons: "The vegan meal was not good"
Pros: "1. Great movie selection 2. Healthy food option 3. Craft beer was appreciated 4. Friendly crew"
Cons: "1. Wifi didn't work"
Cons: "Could not get the boarding pass to print at the self serve kiosk. Had to wait in line for assistance."
Pros: "Delta and Westjet staff are of great help to me."
Cons: "Not applicable"
Pros: "Special staff great pilots snacks free movies safety"
Cons: "Everything was great"
Cons: "Sat on the plane on the tarmac for over an hour in the cold..."
Pros: "Arriving to the destination"
Pros: "Flight attendants were super."
Cons: "Delta is just another cattle car"
Pros: "very short flight, flight was comfortable"
Cons: "Plane was small so carry on space was at a premium, but everything fit"
Pros: "Overall the actual flight was good..landing was kind of hard but I'm alive so not stressing that"
Cons: "..but the multiple delays are ridiculous, I would not fly Delta if I had a feasible choice."
Pros: "It's Delta so I got miles"
Cons: "Cramped seats, no food. It's not what you'd expect from Delta. Exit row doesn't help, and forget the bulkhead if you're over 5ft 8in. Look for a flight with first class or a bigger plane, they have them"
Pros: "The entertainment options and noticing the little touches that Delta is making to improve the brand and experience."
Cons: "Seems like there are legacy "attitude" issues with the crew. I sat on the aisle yesterday, and SEVERAL times I was bumped, quite rudely, by passing crew. In one instance, as they passed to pick up trash, they took two of my three items. They started walking on, and I tapped them as they passed to pick up the third. She brusquely turned and said: don't touch me to get my attention. No please; quite rude, and unnecessary."
Pros: "Nothing I can think"
Cons: "The seats selection"
Cons: "NO ENTERTAINMENT no snacks on the second flight after an hr 24 layover AND 52 minutes delay, seat near the bathroom which smelled horrible"
Cons: "The flight was delayed an hour and a half."
Cons: "There was a loud ringing sound at boarding & it continued through the flight. Very annoying. Hurtful to my ears."
Pros: "The infotainment screen on back of headrests."
Cons: "3 hours there before the departure."
Pros: "What I liked: Sky Priority privilege came with separate luggage check-in queues and early boarding"
Cons: "What I disliked: Seats were too small No beverages or snacks offered No USB or power outlets available Three different groups board before Delta Comfort (e.g. those needing more time, travelers with children, first/business class) Didn't see the value compared to a less expensive main cabin ticket"
Pros: "Crew ok. Not much information given."
Cons: "Bad weather. Bumpy. Low visibility. I can understand. I am a diabetic. Held for hours. No opportunity to purchase food. Two days to travel to CIU from Detroit, then flights cancelled. Rented a car to get home."
Pros: "On line customer service was very courteous and helpful."
Cons: "We waited overnight in the airport without even an offer of accommodations, toothbrushes, meal vouchers, etc."
Pros: "Airplane was good, boarding was fast."
Cons: "Did not have the fruit and cheese plate."
Pros: "Crew was great."
Cons: "Plane was terrible. Not paying Delta prices to fly in a Spirit plane"
Pros: "The crew was good and the flight was smooth."
Cons: "Somehow we were double booked and double billed. We got to the airport 3 hours early and checked our bags. All 3 were lost and searched. Everything was put back precariously and there was shampoo and lotion everywhere."
Pros: "I was traveling with my young daughter (3 years old) and wife. The crew was really welcoming and accommodative of us. My little girl got the Delta wings pin (including a second one when she lost the first one), and was able to visit the flight deck. Extra kudos for my daughter being able to see a female pilot! :-)"
Cons: "Sat in airport for 8 hours while flight was delayed an hour at a time only to be cancelled after 8 hours of waiting. Had to rent a car and drive 10 hours to destination"
Pros: "Good crew."
Cons: "Aka was happy with westjet"
Pros: "Crew was good"
Cons: "Montreal airport was awful"
Pros: "yes every thing was good.."
Pros: "No one disturbed me while sleeping and crew was helpful when I woke as bad needed refreshments."
Cons: "More leg room"
Pros: "Crew was great."
Cons: "Communication as to why we were promoted to premier seats and service."
Pros: "Fast efficient process through security. Well labeled and helpful airport staff. Plane wasn’t very full. Had a row to myself which was great. Entertainment available on smartphone, iPad or lap top."
Cons: "Really fast connection. 20 minutes from landing from LAX to clear customs and find connection before boarding call. Not much menu options for purchase and too quick a connection to buy anything. Luckily I travel with snacks."
Pros: "Crew was very helpful"
Cons: "Gluten free snack that is free"
Pros: "Efficient and fast boarding and getting things ready"
Cons: "Seating is horrible. Not just the space but the cushion-or lack of"
Pros: "Crew is always polite and friendly"
Cons: "My tv was not working, landing was not smooth staff was rude specially Edward"
Pros: "Easy boarding and checkin"
Cons: "Westjet seating is tight"
Pros: "New plane more leg room Direct flight Orlando Winnipeg"
Cons: "Every time I fly WestJet they seem to need to reset the wifi entertainment wasting 15 minutes of movie watching"
Cons: "Because of the discounted fare I was placed in rear seating at the very back of the plane and to change seats was to cost me $14"
Pros: "Smooth trip."
Cons: "No one would get a wheelchair to get to cart that was on different floor. Driver didn't volunteer to carry bags to cart."
Cons: "Later flight from Toronto delayed multiple times, finally to 2:40 am and then canceled at midnight. Way too late to find an affordable hotel, had to stay at expensive airport hotel instead."
Pros: "From checking in to my arrival I enjoyed the service. The crew even on ground were helpful at the checking in. The light refreshments were okay. I am impressed. I had no on board entertainment so can’t comment on that."
Cons: "Nothing in my whole experience with WestJet on my trip."
Pros: "I loved how spacious the plane was. The seat was comfortable with lots of legroom."
Pros: "It was smooth and uneventful."
Cons: "It was all fine."
Cons: "Flight was delayed due to a tire change. That’s no big deal, but the crew did not accurately keep us updated on the actual loading time in order for me to arrange my pickup upon arrival in Winnipeg."
Pros: "great on board crew, very friendly and getting the impression the company execs under value them. PAY YOUR STAFF BETTER WESTJET."
Cons: "older equipment often means what you’re accustomed to is missing. specifically, not being able to plug in and charge proved problematic on this flight. in-flight entertainment was the old back-of-seat and did not work until the final minutes of the flight."
Pros: "The check in staff are very helpful and kind especially Rachel! The service was excellent very happy and helpful staff during our flight. The pilots made such a smooth landing and we are so thankful to be home safely!"
Cons: "Still cramped in the seats!"
Pros: "Westjet crew is fantastic!"
Cons: "Wish it could have been a longer flight to enjoy the WestJet crew’s hospitality longer"
Pros: "There is no entertainment so why ask.this question repeatedly and I understand on longer flights that is valid but on these flights it is not applicable"
Pros: "STAFF WAS GREAT"
Cons: "CHECK IN OVERHEAD BIN RULES NOT ENFORCED-NO ROOM FOR MY ONE PIECE"
Pros: "Everything was exceptional"
Cons: "Nothing to complain about"
Pros: "Absolutely nothing about this extremely delayed flight"
Cons: "I was stuck at Pearson International for 5 hours before I was able to get on a different, direct West Jet flight which also ended up being severely delayed."
Cons: "Of the four flights I took with WestJet this holiday, 3 were delayed. The flights were frigid. On this flight the agent at the gate was very rude when I asked about checking my bag, lecturing me about the size of the bag and insisting she would have to charge me if it was a full flight, which she said it wasn’t. It ended up fitting just fine in the overhead. Totally soured my experience. I will not use this airline again."
Pros: "I love this direct flight from Palm Springs to Winnipeg Thank you WestJet"
Cons: "WestJet needs more checkin machines and shorter security lines. I arrived at the airport with a boarding pass and it took over an hour to get to the gate"
Cons: "Seats were so crammed together. When the person in front mived their headrest back my knees were crushed and I xould not sit comfortably. I am 5'10. Not super tall. Nees more leg room."
Cons: "Cabin was too cold"
Pros: "Great service. Friendly. Connections are well timed so you dont have to wait long to transfer."
Cons: "the seats are a bit confining."
Pros: "Pleasant staff and adequate leg room."
Cons: "If it was noted that there would be luggage fees when I was booking I didn't see it."
Pros: "Staff was friendly and helpful. There was no delay in any areas."
Pros: "The flight over all was good. Service, and delivery of the expectations were good. Even though the items listed in the dislike are 3 in number, and added to an uncomfortable experience, some of them are identifiable as beyond control, yet others are within the control of system set up or process."
Cons: "small items that I didn't like were : 1) Temperature, and 2) wifi 3) waiting for electrical. 1) Temperature: When boarding the plane the Temperature of the cabin was extremely warm. The pilot advised of the condition, this was not something that could have been fixed and I think they handled it well. I just didn't like the 90+ temperature 2) Wifi: was intermittent, I ensured the Westjet app was the only one running, but the movie I was watching was pausing every 15 minutes to buffer. So it was a constant reminder of dial up.... 3) waiting for electrical: Upon landing and taxi-ing to the ramp, the pilot was advised that there was no electrical to support the plane after he turned off the engines. So good that he waited, thank you pilot, and not so good as it was another unpleasant item on the plane ride."
Pros: "Crew were all very welcoming and polite"
Cons: "Food and entertainment were pretty pricey."
Cons: "Late leaving, hot in plane, sat on tarmac for 40 mins"
Cons: "Got there 2 minutes after check in closed and wouldn't let us fly"
Pros: "Enjoyed the flight on WestJet."
Cons: "I did not like Kayak, and will not use them again."
Pros: "Friendly, helpful staff"
Cons: "Typical stuff, Cramped space, crappy food"
Cons: "Should be more hearty food and more entertainment like tv, movies and radio"
Pros: "Quickest flight ever."
Pros: "Crew fun"
Cons: "Cramped foot room"
The customer service and extra courtesies
Pros: "Quick flight time even though we left late."
Cons: "Needed larger plane. The passengers were smashed together in small seats."
Cons: "the wifi is awful"
Cons: "DCA poorly organized"
Pros: "Flying portion was fine."
Cons: "Flight delayed for mechanical issues.... then upon landing trapped in cabin filled with exhaust then again trapped in a locked hallway."
Pros: "Boarding was quick and well organized. Crew was friendly."
Cons: "By the time the snack service was completed, the plane was already descending and the crew had to pick up the service items before people had a chance to finish."
Pros: "I've been flying Spirit lately to save money, so know that this is my comparison. American Airlines staff were friendly and helpful, the website was easy to use for things such as changing seats and adding bags, and I really appreciate the updates from AA via email and text. I appreciate the snack."
Cons: "No complaints."
Pros: "Pilot did great job, superb smooth landing."
Cons: "The two male flight attendants could have been a bit more friendly."
Pros: "comfortable plane."
Cons: "Kay&k was awful. Never use them again."
Pros: "Honestly, nothing!!"
Cons: "Everything. This airline has disappointed me for the last time."
Cons: "4 hour delay is unacceptable"
Cons: "Seats are too close"
Cons: "Old aircraft ...what’s with the non-assignment of seats until the last minute unless you pay extra !"
Pros: "Entertainment available excellent"
Cons: "Seating space seems to narrow"
Pros: "liked the crew, but didn't know that we would have to check our bags, since the plane was small & had no overhead. Also, I wish I would have been told ahead of time, that I would have to check my bag again going home, even though the plane did have overhead space. Other than that, I love AA!"
Cons: "I didn't get very good instructions about picking up my carry on bag plane side. I was told to go to the baggage claim instead by a staff member when I came out of the plane, but this was wrong, so I ended up waiting a very long time for them to bring me my carry on bag to the baggage claim."
Pros: "didn't get my flight you said booking was guaranteed refund 24 hours but when i call to change or refund you said the airline would not change or refund. you didn't live up to your end. if you refund i would consider tat but for now. i would never use kayak again and will post my experience"
Cons: "you could have change my return when i called 2 hours after or 18 hours after now i have to pay 500 to get home you should live up to your rules and refund my money"
Pros: "The flight attendant"
Cons: "Service was poor."
Pros: "Second flight had more comfortable seating in comparison to our first flight."
Pros: "Price, entertainment, direct flight"
Cons: "Plane left because pilot was late, little to no legroom for a 6"2 person. Boarding procedure is a joke. Instead of their group system the plane should be boarded from the back. By the time group 8 comes on board there is no room in the overhead bins."
Pros: "Customer service"
Pros: "Plane was a little bigger from Grand Rapids and they moved us around to balance the plane and a lot of us got better seats."
Pros: "Prompt on time service."
Cons: "Seat was uncomfortable, no entertainment, barely a snack. Sadness."
Pros: "Seats which we selected where great"
Cons: "I would have like the opportunity of moving up to preferred seating. Would be willing to purchase it"
Cons: "They changed my flight schedule that made me have to arrange my travel plan"
Pros: "My flight was delayed many hours so I wasn’t going to make my connecting flight in NY it to Toronto, There service agent was great and found me a seat on a later flight that was direct. Overall, happy with their service found me the best flight available."
Cons: "I never could figure out why the flight was delayed, there were a couple of other delayed AA flights too. I was supposed to get to Toronto at 2pm for a 5pm presentation, but I didn’t get in until 9. I also felt their website was deceptive or maybe needs updating,When I bought my ticket It stated that I would get 3 bags complimentary since it was Canada that wasn’t the case, I was charged for $60 for both."
Pros: "British Airways got us on another flight to Dublin through Heathrow."
Cons: "Plane was late missed the connecting flight. Aer Lingus/American Airlines refused to help us find another flight to Dublin. I called Vagama customer service and the attended refused to help get an additional flight or confirm our returning flight would be held."
Pros: "On time"
Cons: "Small seats"
Cons: "No personal TV’s and no food for purchase"
Cons: "The layover was too short we missed our connecting flight. How did Kayak even allow us to book such an itinerary. Staff with the airline was also rude! Never will I book with site ever again!Rude"
Pros: "Arrived early"
Cons: "American airlines lost my bag... Customer service in LAX is non-existent."
Pros: "Lucked out with extra legroom seat. Seat was broken though."
Cons: "The whole customs process is a seemingly endless mess."
Cons: "The cleaniless of the flight can get better"
Pros: "Flying AA. Excellent flight"
Cons: "No wifi. Pay only"
Cons: "My daughter is in a wheelchair. She was a carry on (I e I carry her on board). The staff knew this but failed to notify the airport. Hence, we had to deplane without a jetway. I didn’t. The steep stairs made it unsafe. Had to wait a long time for a handcranked lift. No one really knew what they were doing and they wanted to put her in an adult wheelchair in spite of my identifying safety issues. My daughter was scared and upset. Epic failure on AA’s part. Communication breakdown on many levels. Shameful."
Pros: "Great Wifi! After reading bad reviews it was actually ok. Flew business on the A319 (single aisle plane) and it reminded me of qantas 737. I think for a short haul day flight I may just put up with economy instead for the price. Food is ok. I think with AA you have to pick your aircraft, it makes a difference what plane you fly as to what you get in business class. FA's were great. Overall I'd fly them again. Food was ok."
Cons: "They asked everyone to put the window shades down but I fly window seat because I like looking out! It was a day flight too! LAX T4 lounge is being refurbished so you need to go to T5 and make sure it's not the regional lounge!"
Pros: "Boarding and flight were on time."
Cons: "The service had much to be desired. The stewardess who was serving our section was curt and rude. Whenever I would ask for a napkin (that she had forgotten to give with my drink, I might add) or any other questions, she would come off as annoyed and as if I was testing her patience, which I did not appreciate as I had been having a horrible experience with American Airlines as it was. Also, why do you not serve milk with your coffee? The flight only served half and half, and I cannot have cream in my coffee at all. So unless you want to clean up my diarrhea in your toilets, I suggest you start giving options. It's not like milk is a scarce delicacy in the US. How is it that other airlines offer both milk and cream, but I get told by your staff, rudely, that half and half "is milk" and that it's all you have? Unbelievable. I hate to be a b*** but honestly this isn't the first time that I got treated like this on AA. I always seem to have a horrible experience with this airline."
Pros: "not much"
Cons: "not much"
Pros: "Smooth ride and friendly helpful airline atendents."
Cons: "Old plane and the movie app kept cutting out"
Pros: "They crew tried their hardest"
Cons: "There was no one at the gate to deplane us in Toronto. There for I missed my westjet connection home by 5 minutes. I was looking at the plane by the jet way unable to get on. AA staff would not pay for a hotel for being so late to Toronto because the wether was not thier fault, which I agree. But the lack of staffing was and a hotel should have been provided to me due to this. I will never fly America Airlines again due to my incoming flight to Toronto and the out bound to Philadelphia (cancelled on the way to Philly for no apparent reason)."
Pros: "Renovated planes, modern entertainment options that were free, charging by outlets."
Cons: "Overbooked flight, poor resource management, nickel & diming for snacks on a 5hr flight, lounge access (not Priority Pass, charge $60 for a single visit), no room for onboard luggage, safety video fluff"
Pros: "The crew was attentive and boarding went smoothly. The seat had more room under the seat in front of me, my purse was not jammed in."
Cons: "I hate paying extra for almost every seat on the plane. It's a con job. Food selection was terrible. If I'm paying anyway, give me better choices. No monitors in plane at all. Entertainment needs to be viewed on a tablet or laptop of some sort."
Pros: "The flight crew was exetrmely helpful"
Cons: "Even for a more room seat it was a bit tight"
Cons: "Crew didn't smile much."