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Top airline flying Michigan to Fort McMurray

Scores according to KAYAK customer reviews

7.1
Air Canada
Overall score based on 24,763 reviews
7.3
Boarding
7.0
Comfort
7.7
Crew
6.9
Entertainment
6.5
Food
Airline reviews

Pros: "Comfortable"

Pros: "The food and entertainment were great."
Cons: "The flight could have been on time."

Pros: "Everything"
Cons: "Nothing"

Cons: "The flight was as usual delayed. It has become usual scenario to loose connecting flights from London."

Pros: "55 minutes before flight, after getting boarding pass they refused to accept baggage. Had to overnight at my expense."
Cons: "Entertainment system didn't work, but only at my seat, after rebooting from electrical problem."

Pros: "Affordable and timely."
Cons: "Hard seats, no room for carry-on luggage, and not even a free cracker."

Cons: "Delayed"

Pros: "on time, courteous and helpful flight attendants. Good food in the right amounts."
Cons: "never easy to sleep properly, but was able to rest and sleep enough."

Cons: "For non-U.S. Citizens the transiting in Canada is inconvenient and expensive. I wouldn't travel through Canada by plane again."

Pros: "Why Canada created a ridiculous process that requires a $7 payment for transmitting in Canada is beyond me. I hope they realize they are impairing the competition of it's own national airline."

Pros: "The employees were friendly and professional."
Cons: "The plane was extremely cold, more so than any other I've been on. It made it hard to get comfortable."

Pros: "Our flight was delayed from lax but we just made the connection to Delhi but our luggage did not arrive with us and was delayed for two days . It was however delivered to our home base in Delhi."

Cons: "Our flight got canceled 12 hours before we were supposed to take off. They postponed our flight 24 hours. It took forever to change it so that we still arrived at our destination on the same day. I'm glad I checked my email before going to bed because otherwise I would have shown up to the airport not knowing my flight was canceled. That should not have happened. It almost ruined my trip."

Pros: "The flight attendants were very professional and nice."
Cons: "The flight took off late and did not make up the lost time during the flight."

Cons: "Delayed by 2 hours, half and hour in the airport and another 1.5 hours on the tarmac (probably why I got sick just days after, sitting in the germ tube for that long) Seat did not recline, but was supposed to... No pretzels or peanuts offered like other airlines, just drinks Missed my connecting flight in LAX because of delay, but not after running frantically to my gate clear on the other side of LAX, customer service offered nothing to compensate for the flight we had just missed or any solutions for getting us home."

Pros: "The price."
Cons: "When someone has a terrible experience with a single individual it's just an anomaly. When it came to our experience it's easy to see that it's systemic and come from the top down in that company. The lack of customer service training is apparent. It was rampant and the overall feeling was just plain rudeness exuding from every team member. I'll never fly Air Canada again."

Pros: "Would have liked something other than pretzels."

Pros: "Safety well managed."
Cons: "Some staff were rather difficult to engage - lacking interpersonal skills and hence leaving me in a 'did they hear me?' mode. I suspect that this is a 'how they are managed issue!'."

Cons: "Had to have a visa for connecting flights. Not worth going through Canada."

Pros: "Nothing!"
Cons: "Flight canceled due to mechanical problems. Out of 4 agents at desk at airport only one knew what to do in case of a cancellation. They all stood around eating raisinettes! Unprofessional, lack of training, lack of planning (why wasn't another plane sent). One agent was going through the line giving out a phone number to call? Why weren't they trained? I called and thankful I was up at the desk so I could tell the agent what to do from the lady on the phone! Lost a day on our already short Christmas visit with family. Would love a refund!"

Pros: "The crew"
Cons: "Seat space, boarding process every second barding pass is shown"

Pros: "Turkish airlines always delivers the best service and the most relaxing flights."

Cons: "Though not in your control, we had a two hour late start. The gate area was crowded with too little seating. It was so far from the main airport area that refreshments were hard to get. The airline did give some snacks but nothing very substantial. Our 8:30 something flight didn't get off until after 10."

Cons: "I was very disappointed that the airline served absolutely no food to passengers for such a long flight. Other airlines serve meals and beverages to their passengers on trans-Atlantic flights. I doubt I will fly Air Canada again for such a flight, due to the lack of interest and care provided the passengers."

Cons: "Delays both on Det to Toronto and Toronto to Kingston"

Pros: "Good Crew The crew was sharp, efficient, attentive and very good."
Cons: "Better Food Needed Even though this was a short flight, the meal could have been better. The small amount of smoked salmon was inadequate. This meal has been served over and over. Increasing the amount of smoked salmon would at least be a step in the right direction."

Pros: "Crew"
Cons: "Couldn't rate entertainment- there was none - none expected"

Pros: "Our flight attendant, Aaron, was wonderful"
Cons: "Everything else was awful....I was taking an international flights, so arrived at the airport 3 hours early, as specified. There was no attendant at the desk until 1.45 hours prior to boarding. We almost missed the flight, and as a result, the connection to London. If possible, I will not fly air Canada again"

Pros: "Friedly staff"

Pros: "The flight itself was fine- comfortable with nice amenities and a professional staff."
Cons: "My first flight was late then cancelled, then replaced by another. That one was late too and made me miss my connecting flight. I had to spend the night stuck in the Toronto airport with nowhere to safely sleep and my late arrival meant the entire first day of my long planned vacation was ruined. I was supposed to get to my destination around 10 in the morning, instead I arrived around one in the morning the next day. All I got from Air Canada for this trouble was a $10 meal voucher for airport restaurants that cost $25 and were closed during my stay."

Pros: "Not much"
Cons: "A 3.5 hour layover is more than sufficient for a connecting flight. Air canada messed up and almost lost my luggage in toronto. This airline has the worst customer service. Pay for food on a 4 hour flight? Are you kidding me?"

Pros: "Smooth flight, excellent pilot"
Cons: "Huge delay, missed connection"

Pros: "The attendants were generally excellent, especially the senior attendant. She was a rare combination of friendly and authoritative. One seemed a little put off that I asked for a Bloody Mary. The movie selection was excellent and varied, though the music selection was minimal. As someone who doesn't rely on my phone for music, I thought it would have been nice to have a better selection of music. Most categories had only 4 albums from which to choose."
Cons: "(1) Left late; arrived later (2) Late arrival and security clearance caused missed connection to Washington, DC (part of the same ticket). Initially, I discussed with Air Canada ways to get to ANY of 3 DC area airports. Nothing was available for more than 19 hours. Instead of continuing to find a flight to arrive in the evening, possibly a full day late, I asked to check on a flight to Philadelphia, from where I would rent a car. (3) The flight to Philadelphia was then delayed. (4) Our bags made our original flight, so I had to file a claim when we got to Philadelphia without any bags arriving. (5) By the time the baggage claim was filed at Philadelphia and I got the rental car, it was 1 a.m. Then I drove 2 more hours to get home at 3 a.m. And today I have the pleasure of dropping off the rental car and picking up my car at the airport in DC. (6) And did I mention that there were supposed to be 2 vegetarian special meals on our flight (for my wife and daughter) and Air Canada's system dropped this request even though they had gotten it correct on the way to Asia?"

Pros: "Nothing"
Cons: "Everything poor attitude bad manners and terrible demeanor"

Cons: "Was delayed so long I almost missed my connecting flight."

Pros: "Newer plane in good condition. Crew was good"
Cons: "Food was pretty blah"

Cons: "Staff was useless. Made all international connections via my cell phone."

Pros: "My Flight was canceled without us getting any notification and causing major delays and headaches with NO offer for compensation to help e.g. with a $70 taxi we had to incur to get from DCA to IAD. Poor service"

Cons: "Flight was cancelled and they did not bother to inform us! Ended up flying on United and arrived 6 hours later than planned."

Pros: "In-flight entertainment and service was great. The Toronto airport waiting area was also good."
Cons: "The luggage drop line was terrible. Only few stations were open and they worked incredibly slow. At the Toronto airport, we were made to fill up customs forms even though we were set for international transfers. None of the questions on the form made any sense since we were not entering Canada but rather leaving for other international destinations. Because of this formality, we had to pass another line which took another 30 minutes. Furthermore, they denied me at the counter because my original check in crew was unable to print my second boarding pass for some technical reason. But, there was noone at the customer service desk to print a boarding pass for me. I had to wait another twenty minutes just for this! All of this happened in a "neverland" section of the airport that didn't even have any restrooms! This could really turn into a nightmare scenario."

Pros: "Smooth take off and landing."
Cons: "BOARDED LATE AND IN GATES VERY FAR FROM CHECKING. The (solitary) crew member did not speak French. Everything she said in French was unintelligible- very offensive (and disturbing) for Francophone passengers such as myself. And for a Canadian carrier- This shows no respect for our pluralism. When we book online and try to pick priority seating, then find out that the plane is so small that the 9th row means 9 out of 12 or something, this feels like a con. Especially when we pay extra. Stop making people pay for seats that don't get them any priority boarding (Zone 3!) and offer no real advantage."

Pros: "Space wine s"
Cons: "When service came to 40 they barely had anything but snacks. Long flight and only one round of service seems scanty. Flight half over when they came by. Difficult impossible to lower arm in middle seats"

Cons: "We purchased tickets for Air Canada, only to find out that it was their budget flight, Air Canada Rouge. No television on a long Trans Atlantic flight - How boring! Talk about "bait and switch"."

Pros: "I like every thing about that flight it was my best flight going to Jamaica.thanks again for such an awesome flight."

Pros: "Good flight and on time."

Cons: "No complementary food"

Pros: "Steward was funny"
Cons: "Small plane, wasn't told ahead of time that there was no carry on luggage and I had lap top I had to carry on and expensive camera equipment that had to be checked, would not have taken this flight if I knew this ahead of time."

Pros: "Nothing really."
Cons: "The fact that 10 minutes before we were suppose to originally board the staff at DTW was trying to get people to give up seats because they oversold the flight which should have taken care of before that. It also doesn't help that the flight was late arriving and unboarding so that it could be reboard by new customers and updates were unhelpful and useless when attached to the plea for someone to give up their seats. 0 out of 5 stars...would NOT recommend."

Pros: "They had brand new film releases."
Cons: "I got bumped. Even though, I made my flight on time AND had chosen my seat over a month ago, air Canada decided to bump me from my international flight. I was able to get a seat but not the seat I would have chosen (I'm six foot, I can't sit by the window). Since it was so crowded, I couldn't stretch my legs or use the loo. Finally I PAID for the seat I was bumped from; no one can tell me when I'll get reimbursed."

Read more about Air Canada

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