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4 hour delay leaving Paris. Didn’t get to board through jetway. All of the passengers had to take busses from the terminal to the aircraft. Once we got to Calgary, we had a very long layover that was shortened significantly by the big delay leaving Paris ( when I originally booked the flights, the layover in Calgary was 3 hours, a month before the trip, WestJet changed the second flight which increased the layover to 8 hours!). The flight from Calgary to Nanaimo (ya, the one that they already bumped back by 5 hours) left over an hour late. So, instead of arriving home in Nanaimo at 2 pm, we arrived at 1am. It totally sucked.

The flight attendants were amazing. But we checked in online and just needed to check our bags. The line was so long that it took over an hour to do this. There was only one person checking people in.

All was good except that the option to purchase wifi for texting throughout the flight didn't work. My partner and I both tried via the app, Chrome and Safari, we tried all payment options. Nothing worked. He was able to get ok blonde with he full coverage option, but it's nice to what we wanted or needed.

The agent denied our cat from boarding just because the carrier has to be slightly shorter to go under the seat. It is a soft sided carrier and WestJet had mentioned that soft sided carriers can be squished to go under the seat. So we had to transport the cat via road to YYC. In Yyc the connection flight terminal supervisor of WestJet was surprised about the edmonton agent decision as she said the size of bag should be 11in indeed so that cat can move freely even if the bag has to be slightly adjusted to go under the seat. Avoid WestJet - they are a dying organization with incompetent staff!!!... No guarantee the flight is maintained since the crew went on strike. Very unsafe and unpredictable business, a cancerous corn in the hands of Canadian business !!

Horrible. I couldn’t add bags or pick seats through the app or website. I called and they told me to wait until checkin. They changed my itinerary to include an overnight layover. Still couldn’t add bags. When it came time to check in, I couldn’t check in or add bags and the error message in the app said “don’t call us, just do it at the airport “. Woke up the day of the flight and they changed the itinerary again to not include any WestJet flights but didn’t give me the new reservation code so it took me a long time to figure out how to check In on the other airline. And I wasted $200 on a hotel in a city I never went to. And our seats in the new flight weren’t together even though I was traveling with my kid and they could have paired her with either adult. Instead they put the 2 adults together and the kid by herself

I understand that delays may be inevitable; however, the airline did absolutely nothing to reassure us during our flight. There were no apologies for the delay and business resumed as usual. A little compassion should have been garnered for our almost 4 hpur delay.

Smooth process, on time. Everything ran perfectly. It would be nice to have in flight entertainment and better food choices but these were short flights so not a big deal

Absolutely brutal. When we checked in we were not even guaranteed a seat. Then had to join the queue on "standby" for a seat. Worst journey out of hundreds I have done and Westjet....never again. No food, no drinks, tight seats, slow boarding and even slower unloading.

Our flight was canceled the morning of and we were given no alternatives, poor communication, and it cost us $2900 more plus five days to get to our destination.

West Jet invited me to check in 24 hrs before the flight, issued me boarding passes, then emailed at 4am saying flight would be delayed by half an hour, then emailed at 8:30am saying check flight status ‘flight could be affected’, then emailed at 10am saying cancelled and not alternate flight option until a day and a half later (and that would include 2 stop overs for a more than 11 hour travel day arriving 2 days after the original ticket). Refund given but not compensation. Had to cancel the entire trip.