Seats were cramped and no meal service on a 5 hour flight (unless you pre-ordered, apparently). Always irks me that Alaska will routinely allow passengers to check their carry ons for free on the jetway to alleviate Alaska's carry-on problem while some of us who pay in advance to check baggage are left wondering why on earth would we do that again?
Lost bags and delayed, as an apology for ruining the start of our honeymoon we were given $50 off our next flight. Joke.
3rd perfect flight in a month. All went very well.
Everything went well, there were no problems in boarding, flying time and the crew on board were very attentive, thank you
There were a lot of people coughing in the plane and they weren’t wearing masks.
The boarding system was easy and smooth. The flight crew was great and the captain kept us up to date on any delays. I always appreciate knowing what's going on. The snack option (just pretzels) sucks for me due to an allergy to wheat, but I do understand airlines cannot accommodate everyone in that aspect. Overall it was a great experience and I would recommend Alaska Airlines to people I know.
You have to travel to back of plane 150 feet instead of going 15 feet. Perhaps the passengers with wheel chairs should be placed near the Back. To avoid this problem.
Quick easy check-in, very friendly staff at the airport. Our flight arrived early, which was nice, but then we had to wait a long time for our luggage to come out. Overall, it was a good experience.
Cons: "I really appreciated the pilot keeping us update on the flight during the storm, I really enjoyed flying with Alaska Airlines"
Pros: "A full complément of movies to choose from"
Cons: "Everything was perfect, from taking off to landing, very smooth. Sweet cabin crew. Thank you for a safe flight"
Pros: "The crew was funny and made us feel comfortable"
Cons: "Nothing, it was an enjoyable experience"
Pros: "Yes, yes"
Cons: "Turbulence, delayed takeoff due to weather, had to circle back on landing because other planes hadn’t cleared runway"
Pros: "Movie selection was good"
Cons: "I was assigned a middle seat on a full flight. But the back 2 rows were nearly empty"
Pros: "It took off on time, cabin crew were good and the pilot did a good job landing in a strong wind."
Cons: "I bought a cheap ticket and apparently that now means on Alaska Air that I don't get a seat assignment until I get to the gate and then I will be given two seats in the very back of the plane."
Pros: "Boarded on time and got to the destination early. Never flows Alaskan Airlines before but will definitely remember the great experience"
Cons: "Nothing. All great"
Cons: "Got to airport terminal 15 minutes before flight departure and they would not let me on. Had to wait 5 hours for another flight"
Cons: "We will move from our original reserved seats to the last row. Gogo system not operative."
Pros: "The crew were very polite and helpful."
Cons: "The flight was delayed for an hour and no one could explain why."
Pros: "Boarding was easy and for the most part comfortable ."
Cons: "Seats were not soft enough."
Pros: "Free booze"
Cons: "No power ports"
Pros: "Checking in baggage and getting thru security was A BREEZE."
Cons: "WiFi once on board did not work on my iPhone."
Pros: "Everyone is so nice. Easy & reasonable price."
Cons: "Only negative was we were Early and our gate wasn’t ready and we sat on the runway for over 20 minutes"
Pros: "Empty seat next to me."
Pros: "Everyone was nice and helpful, it was a nice trip!"
Cons: "Headphones/tablet needed to be louder, paid $8 for a tablet I couldn’t hardly hear"
Pros: "This entire experience was great."
Pros: "Flt arrived early. The crew were all very friendly and the service was excellent."
Pros: "Comfort and quality of the airline is top notch, like its sister company Virgin."
Cons: "A little hard to get onto the WiFi, but once on, it was fine. Hey ... it’s free so overall, still great"
Pros: "Nice efficient crew. When I checked in online they knew it was a full flight and offered a free checked bag which I took advantage of. Smoith landing."
Cons: "The plane smelled gross and was really hot."
Pros: "Great customer service; comfy plane."
Pros: "Fast and quick. Service was great"
Pros: "Planes same more spacious. Crew excellent. Boarding quick and efficient"
Cons: "They did change my flight by several hours which was disappointing as I had a very short stay made shorter. No compensation not able to get me something better. Also resulted in a 5 hour layover in Seattle. Don't like paying for entertainment or food when I pay $1000 for flights. Feel cheated and buckled and dimed. Also did not like no free checked bags. Again I find all airlines that do this insulting. One bag should be included in our flight. How many people fly without any. That is one reason I often fly southwest."
Cons: "Too many people with large carry-ons &backpacks made getting off and on very slow"
Cons: "I showed up to check in 45mins before the flight and they only had 1 kiosk person to service people so by the time I was helped they wouldn't let me check in and told me I missed my flight when I was there with 40 minutes to spare!!! They put me on a flight that sent me to Seattle then to Portland 3 hours behind schedule, but I'm mostly upset because I still got to the Portland gate 20 minutes before the departure time and they refused to find me and 2 other passengers a seat on the flight because they over sold out seats, seats we bought months in advance. So i was there 25 - 20 minutes before departure and people were still running up to make their flight but their seats weren't over sold... I will never be flying with Alaska again. Every other airline lets most passengers check in within 30 minutes bc I've never had this problem before. Horrible service from the Alaska McCaren Las Vegas airport lord of additude for 5am. Maybe they need new updated workers that try to work with you."
Pros: "The staff was so helpful from the moment I walked in to helping me check in to discreetly giving me a seat belt extender. The airplane was comfortable with plenty of space for a coach seat. I really had a good experience."
Cons: "I have no complaints whatsoever."
Pros: "The staff was very friendly and the flight was smooth"
Pros: "nice helpful employees. On time service."
Cons: "Plane was very loud"
Pros: "The crew and staff are friendly, efficient and hard working professionals. Great ride!"
Cons: "I tried to order food online before the flight, but I couldn't figure it out."
Pros: "I like the free texting!!!"
Cons: "All overhead compartments full before I even got on the plane. I don't understand why airlines don't enforce the numbers. These compartments are labeled by number and I should get the space that comes with my seat."
Pros: "Fairly smooth flight"
Cons: "One of the attendants seemed to be a little grumpy"
Great flight,actually departed and arrived early. Medical incident with a passenger was handled respectfully and professionally. Check in was smooth as was boarding and deplaning.
exit row seating at no additional cost
One of the better flights I’ve had in a while on SW. I had one immediately after that too! Both much better than last week. Attitudes are better now that they realize the media & Government are misleading us
Delays due to weather and lack of ground crew caused me to miss connection in Chicago. To their credit, connecting flight was automatically rebooked on the next flight andwas also delayed by 30 minutes.
Hotel vouchers. Or at the very least guaranteed hotel rooms for passengers to book. My 7 year old was stranded in Denver with his grandmother without any hotel options.
Pros: "The crew was very friendly and courteous"
Cons: "The amount of time we waited to get our luggage from baggage claim"
Pros: "Comfy seat, felt safe."
Pros: "I loved the crew and the seating."
Cons: "The person behind the counter announced the flight so I expected her to control the boarding process. However, a different person about 30 yards down at the actual gate controlled boarding. I didn't notice this and wasn't listing to her because I was waiting for the person behind the counter to talk and almost missed my flight."
Cons: "Free earbuds instead of a passive-aggressive rule for my kids."
Pros: "Middle seats open and row by row dismissal"
Cons: "Boarding was not good - needed better direction and much earlier."
Pros: "Everything was on time."
Pros: "On time departure."
Cons: "Flight was packed tight."
Cons: "Animal on previous flight made a mess and delayed ya. Should be stricter policies."
Pros: "Everything went well on the flight"
Cons: "Seats could have more space"
Pros: "The crew was nice and friendly. They came around multiple times offering us drinks."
Pros: "Crew great, seats uncomfortable"
Pros: "Yes everything was AWESOME!"
Cons: "My flight was magnificent from start to finish."
Pros: "The crew on board were great."
Cons: "At folks at the airport need to take a coursein manners and learn how to speak to customers. They are very rude and condescending. I will contact Southwest about my experience."
Cons: "Arrived at gate two minutes after door close and missed connection. Desk people were very unsympathetic...they said they were aware aid delayed flight in but decided not to hold plane, so stuck in Baltimore for the night. Went to get my luggage and told it would be 1.5 to 2 hours to get it. Went to belt they told me to go to and luggage was waiting for me...it was obvious they just didn’t want to deal with getting the luggage and were hoping I just let them hold it."
Pros: "On time and comfortable"
Pros: "The boarding was smooth The flight was smooth The crew was excellent"
Cons: "I liked everything"
Pros: "Tickets were cheaper than others without the ticky tacky bs ad ons. Was apprehensive about the boarding process, but it went better than expected."
Cons: "Did the early bird “upgrade.” Seemed to be an advantage, but couldn’t really tell. Website isn’t really explicitly clear about with instructions and the app is all but useless. Couldn’t/didn’t receive option for mobile boarding pass."
Cons: "I received incorrect gate information from kayak"
Pros: "Price and free bags!"
Cons: "Our co pilot was sick and called out at last minute"
Pros: "Fast flight"
Cons: "Crew was ok"
Pros: "The flight was on time. The crew was quick and courteous."
Cons: "Delayed Flight over and over again"
Cons: "A passenger was disrespectful to a crew member, causing a different crew member to be openly disrespectful to the passenger (should have been handled with more finesse)."
Pros: "Efficient, 2 free bags"
Cons: "No complaints"
Pros: "Everyone is helpful and friendly and sometimes entertaining :) Flight was on time and smooth from beginning to end. Absolutely no complaints."
Pros: "On time and great service very smooth Landing staff very professional"
Cons: "Very helpful at all my questions extremely polite and very knowledgeable"
Cons: "Same old pretzels"
Pros: "Left on time, arrived on time. Smooth ride, slightly rough landing. All in all, a good rde"
Cons: "The seats are too cramped."
Pros: "I changed my return date with no fee. We got two free checked bags each, which we fully used because we are moving. Snacks are more substantial than on other airlines. Crew is generally more friendly than on some other airlines."
Cons: "I wish they had milk on board for my daughter. She's old enough that I don't think TSA will let me bring it, but that's what she wants to drink."
Pros: "I am a physician and customer service is very important. I had never flown on Southwest until today. I was so impressed by the friendliness and kindness of EVERY Southwest employee that I encountered. Clearly, the company instills a strong work ethic in the employees and they also recognize that a smile goes a long way. This was my best flying experience ever. I will definitely fly Southwest again!"
Pros: "Boarding was orderly and quick. No issues"
Pros: "Although ticket price is still competitive for a handful of locations, it is increasing for many other locations."
Cons: "On-flight wi-fi entertainment is very limited. It used to have a few free popular episodes available; they are no longer available. Real time TV programs are also reduced. Seats are still very crowded. Crews are not generous about free snacks and free drinks; when asking for two bags of snacks, crews gave out one only."
Pros: "Early arrival"
Cons: "Sat on ramp for over 20 minutes waiting for a gate in Hartford"
Pros: "They leave on time and arrive ahead of schedule. Their people are friendly and helpful. Boarding is efficient and their gates have power recharging plugins at the seats."
Cons: "Nothing they delivered satisfaction at every level."
Pros: "Al crew members were courteous and welcoming The flight arrived 10 mins early...yeah Smooth landing Life is great"
Cons: "No complaints from this passenger"
Pros: "The flight attendants and the space and free bags."
Cons: "No seat assignement"
Pros: "The process was smooth and uneventful as is the case with most Southwest flights I take out of DTW."
Cons: "There wasn't anything I found disagreeable about the flight experience."
Service crew could've been more patience
No complaints!!! Great trip!
Pros: "Great flight crew, comfortable, clean plane, early arrival."
Cons: "Better free entertainment options."
Pros: "The boarding was fast quick and the staff was very friendly."
Cons: "The bathrooms were very dirty and there was not enough food and drink supplies."
Pros: "The seats were extremely comfortable! I"
Cons: "Hopefully upgrade on monitors (touch screen was not working),"
Pros: "crew was ok. entertainment ok"
Cons: "they always give us seats way back in the plane."
Cons: "Flight was a little late."
Pros: "Loved the pilot telling us a little about the flight crew and their piloting experience(Air Force) , and how he kept us abreast of flight status/timing , as well as our location at various points along the route. The crew was very very nice!"
Cons: "More leg room"
Pros: "Quick flight"
Cons: "Coffee or beverage service would have been a nice touch."
Pros: "The plane was not full, so the stewardess put my wife and I by the exit seats. I am a tall guy and really appreciated it!"
Cons: "Both connecting flights were very tight time wise, and the gates were at opposite ends of the terminal. Couldn’t delta flights be closer together?"
Cons: "The flight attendants skipped many rows of people not offering food or beverage. I wasnt sleep so not sure why I wasnt asked did I want a beverage or snack"
Pros: "The service on plane was great and so was the opportunity to check luggage, although I was happy I didn't have to."
Cons: "Boarding from DTW to LAX, we had to stand for a long time on the jetway and it was really cold. It was the holding place after they checked my ticket. Otherwise, it was a great experience flying Delta."
Pros: "The flight was only half full so boarding was very quick."
Cons: "The seats were hard and there was no entertainment system."
Cons: "This was my worst EVER airline experience. It was delayed 27 hours and the snow was not the only problem. When we finally got on board a plane we sat on the runway for over two hours - then they FORGOT to load the luggage!!!"
Cons: "To many screaming kids"
Pros: "In flight movie in back of head rest. The kids thought I was the bomb when I booked this flight."
Cons: "The bathroom was smaller than my seat!"
Pros: "Crew was pleasant. Boarding was fast and efficient, nobody bumrushed."
Cons: "The non-reclining seat right next to the bathroom door opening should not exist. I was miserable there; I swear everyone on the plane made sure to take a dump on this <2 hour flight. Also none of the windows on any of these small planes line up with the actual positions of seats and it sucks."
Pros: "Flight was good. Left on time. Crew was attentive."
Cons: "Did not assign seat at check in. Had to go to gate and check in. Staff handled it well, but it was inefficient. Wasted time dealing with it."
Pros: "It's a rather short flight. We grabbed 12A and 12B (should've gone for 10A and 10B when the choice was there) as knees started to hurt. Fine SLC lounge one is fine (mac-and-cheese, chicken, Baileys behind the bar, etc.) to make you happy prior to departure."
Cons: "No food, snacks are okay though so this is a wash considering it was a short flight. Sky priority bagging ... doesn't matter. We saw several other bags get unloaded along with ours. No Delta lounge at the destination (RNO)"
Pros: "The crew was great, the plane didnt have any extras and the headrest didnt have the adjustable flaps."
Cons: "Lack of charging outlet and no headrest screen for entertainment."
Pros: "every person who was not a delta employee, those people were kind and helpful."
Cons: "The gate agent was the opposite of professional. You might as well get a cardboard cutout. The gate agent was unable or unwilling to explain when and how I would get my seat assignment and with what group I should board with. A passenger helped me. I am a frequent flyer, primarily AA, I will never fly Delta again."
Pros: "Flight was on time."
Cons: "Did not appreciate Aeromexico/Delta changing my flight times after I booked, giving me a more than 7 hour layover."
Pros: "What can I say...I love Delta!"
Pros: "Great service, free movies, nice crew."
Cons: "could not check in on line as you did not give us the confirmation of the carrier we used which was not west jet the one you booked us through. You need to fix this problem for us to use you again"
Pros: "I lost the flight To hartford and I pay 4 the hotel"
Cons: "I lost the flight To hartford and I pay 4 the hotel"
Pros: "The seats"
Cons: "We purchased tickets together and our seats were not together when we checked in. We had one small roller bag for the two of us and we ended up having to gate check it along with 3 other people and then there was clearly enough room for it once we were boarded."
Pros: "Good service smooth flight"
Cons: "The food on bosrd"
Cons: "Coffee is terrible! Get some medium roast for coffee aficionados. Not everyone has the American taste in coffee for a dark roast."
Pros: "Despite small aircraft, boarding was fast and easy. On time departure and arrival. And quite clean aircraft despite a very fast turnaround. And Biscoff!!!! Delta's free wifi for messaging is a nice touch, as is free in-flight video. In-flight music would be nice, too. Doesn't hurt to ask :)"
Pros: "Flight attendants were super."
Cons: "Delta is just another cattle car"
Cons: "I had to buy a ticket on Southwest to get where I needed to go. So a wasted trip, wasted time and Southwest came through immediately after I had told them the situation. I'll be using them much more now."
Cons: "Not enough entertainment choices"
Pros: "Boarding was smooth and fast. The crew was helpful with a wheelchair passenger, and get everybody else on board soon after. We depart the gate a couple of minutes early, and arrived almost half an hour early."
Cons: "The first class seat were not much more spacious than the comfort+ ones. Choice of snacks were limited as it was a short regional flight. No overhead or seat back entertainment, but you can stream from the media server through in flight wifi."
Pros: "Left reasonably on time, arrived a bit early, able to find overhead storage for my roll-on, even boarding in Zone 3"
Cons: "Very tightly packed; minimal comfort for the flight."
Pros: "Like the online check in and advanced seat assignment"
Cons: "It's only a 45 min flight so no ptoblems"
Pros: "Left on time....arrived on time. Boarding was as good as it ever gets. Anytime you can get your carry on in the overhead bin it is a great flight."
Cons: "It wasn't easy to find what gate I had to go to. I didn't see any boards in the check in area. It was only after TSA check that I found a staff member who gave me the information. After that all went okay. The problem might have been my own....it is a big airport."
Pros: "This time the tea was nice and hot!"
Pros: "Great crew. Good space on my exit row seat"
Cons: "Seat doesn't recline, though it's considered a "premium" seat. No power either. Ticketing process was crazy - I was not able to get a seat assignment until 5 minutes before boarding. Why? And there was no explanation of the situation. I had to ask, multiple times, what was going on,before I was finally told that I was going to get on, but they just didn't know where. This could be handled much more clearly!"
Cons: "Flight cancelled at 8:30 p.m. the night before when we were going to bed at the airport. Ability to get rebooked a nightmare."
Cons: "Everything!! I wanna be compensated for this nonsense I went through!!"
Pros: "The seats were comfy. Crew pleasant. All was good"
Cons: "they charge 300$ extra for a 14 year old child and dont give any service for the payment, they say it is to bring the child on and off the plane even though he can travel alone and has done it many times with other air lines. drive the parents uo the wall, make them wait endless time, and then they comlaine that thay have no time tofor the child and leave him standing with out even letting him to seat with the other air lines a child of 12 can travel alone."
Cons: "Boarding was inefficient. Plane was packed to the last seat. No food for purchase."
Pros: "Delta gave out free snacks and then I got a flight for the next day."
Cons: "After being delayed over 5 hours and then being on the airplane the flight got cancelled."
Pros: "Leg room"
Cons: "The onboard crew was rude and one guy actually grabbed me which to me is unprofessional. All because I had a poster tube that wasn't in my bag they wanted it in my bag. Then I asked for a seat change due to my size hard for ne to be in the middle and the lady was snooty about it."
Pros: "Crew were very nice."
Pros: "Polite crew"
Cons: "No air traffic"
Cons: "Communication among crew members was terrible. We had to ride a crowded shuttle over to the plane only to be told we could not get off because the crew was running late. The crew shows up and begins their pre-flight preparations, but we then could not get off the shuttle because of broken air system"
Pros: "Pilot and crew were great even though we had lots of delays due to weather"
Cons: "Gate agents were a little rude to some customers"
Pros: "Comfortable seats & fast boarding"
Cons: "In a perfect world, no 2-hour delay."
Pros: "Flight was delayed, and unclear why."
Cons: "Felt good to be home after almost 4 hours delayed."
Pros: "Great crew and service"
Cons: "A small meal would have been appreciated for first class cabin. Al that was offered was a cookie."
Pros: "Accommodation to any concerns"
Pros: "The TVs and free movies!"
Pros: "Newer plane. Ceiling light. Pilot’s skills!"
Cons: "Delayed due to no available gate attendant. Limited ground crew."
Pros: "It was on time. I liked the head rests on the seats."
Cons: "Many things Food Services Entertainment"
Pros: "Same as above. Very pleased"
Cons: "There was a lot of announcements on the very early flight trying to get people to signup for a credit card...too early for all those unimportant announcements :("
Cons: "No charging outlets on seat ( this something pretty standard on most planes now). The flight was delayed because of the plane had a problem with the tire. The passenger next to me had a broken tray with tape around it. The bathroom had a broken sink."
Cons: "Airbus seems to have completely minimalized all legroom for persons over 6 feet."
Pros: "Friendly, efficient"
Cons: "The Flight was inconveniently delayed and all they offered us were some cheap snacks and soda. I was completely annoyed by the whole situation."
Cons: "Ground crew was inadequate and unorganized. Ground crew caused a late flight to be even later. Plane was overbooked and the ground crew was more interested in filling the flight than accommodating Advantage Member seating."
Pros: "Relatively smooth flight"
Cons: "Seats are built for very small people. My knees were pressed into some hard surfaces for the entire 3+ hour flight. Made it a little painful to walk when we landed. The movie screens (not headrest systems) were all up overhead so you get a neck cramp watching anything. The headrest behind me pressed my shoulders forward and the extendable part would not stay up. The window stopped at about my shoulder so to look out I had to crouch down. AA better stop squeezing us for profits and start delivering a quality service or we'll all find some other airline that puts passengers first."
Pros: "mango juice and soft blankets"
Cons: "too much time between meals"
Pros: "Staff polite and helpful. No complaints/ Slept all the way"
Cons: "Nothing at all"
Pros: "Flight was quick- onboard entertainment (streaming videos to your device) was cool...but the back of the plane is pretty bumpy and there was a lot of turbulance."
Pros: "All flights were on time. American Airlines personal is extremely friendly"
Pros: "Everything was on time"
Cons: "Not enough room between seats"
Cons: "Haven't taken it yet!"
Pros: "Nice entertainment on new 737."
Cons: "But it is a 3-3 and there no room to sit cause we are hip to hip which means shoulders overlap shoulders. It is horrible. Avoid this plane at all costs. It's really bad. Pitch of leg room is barely OK but side to side they have sunk to a new low. The new plane doesn't blow any air. Terrible system. Really? That should be easy to fix."
Pros: "Friendly staff"
Cons: "They lost my luggage and that was horrible but they delivered it to my hotel which was nice."
Pros: "I enjoyed that the ride was only 35 minutes. The crew was helpful and professional. Quick and smooth trip and came in on time. Can't really ask for too much more than that."
Cons: "The middle seat was a little cramped but I can't really complain since I lucked out with window seats the entire trip and only had to sit in the middle seat for the shortest plane ride on my trip."
Pros: "Getting bumped to First Class"
Cons: "Gate personnel was not as accommodating. Didn't seem like they wanted to help."
Pros: "The plane was clean, a/c worked well. Stewardesses offered food and drinks several times. Pilot repeatedly came over the intercom with updates on the flight."
Cons: "There was an annoying rattling noize coming from above my seat near the roof and wall."
Pros: "I enjoyed the whole experience. The staff was friendly and the plane was clean."
Pros: "Like I said before nice early boarding."
Cons: "No problem"
Pros: "It was successful."
Cons: "Turbulence, not there fault"
Cons: "They changed my flight schedule. God my refund, but missed my business trip"
Pros: "Quick, efficient flight"
Cons: "Little planes need an interior restoration to make them look better."
Pros: "Seat good, boarding good"
Cons: "It was terribly cold, was not even offered snacks, the one steward was chomping on his gum very unprofessional on checking in"
Cons: "I didn’t even make this flight!"
Pros: "Crew was friendly and helpful. Inter Seat spacing was not convenient."
Cons: "Ensuring seat in front of me was fixed to ensure it doesn’t over recline"
Cons: "A flight not canceled due to mechanical failure. A staff that were actually helpful. United could care less and I will never fly with them again"
Cons: "It took 45 minutes for the luggage to arrive at the carousel, and they sent it to the wrong carousel. Not sure if it was at the other one the whole time, or just took that long."
Pros: "Kind crew."
Cons: "Did not allow me to have carry on. Had to pay for it to be checked. Unexpected cost."
Pros: "The hotel price did not include taxes breakfast"
Pros: "Nice flight. Easy check-in and boarding, friendly staff"
Cons: "Delayed for no reason"
Pros: "Due to earlier delay, was not able to make this flight"
Cons: "Did not take flight due to earlier delay"
Cons: "I had to cancel my trip due to family illness. And I guess that is not acceptable to United Airlines for a refund or reschedule without a fee that I could actually buy a new ticket for the cost of their fee. So I am losing out $578.00 Not happy."
Pros: "The flight was fine. Nothing that should have been positive stands out as missing."
Cons: "The first class flight attendant (male) was the worst. No interest in being on the plane, didn't bother to speak clearlybon the announcements. United should pull this person off of flight duty and deal with this person. The second is a terrible parent who let their kid cry the whole flight and afterwards in the jet way. This wasn't an infant had to be 4-5 years old and there was no parenting at all. The kid was old enough to be talked to. If you're kids can't handle flying, you don't get to fly."
Pros: "Flight was quicker than expected. The flight attendants were very nice!"
Cons: "The flight was delayed by 30 minutes due to air control in Newark."
Cons: "The crew was very rude, I was told I had to store my purse, the person next to me wouldn't store the carry on baggage, I needed to take scheduled medicine in flight, I couldn't as my purse was stowed. I was delayed for over and hour and a half after arriving. I had to stop and eat in the airport. With chronic health issues addressed this way I will probably not use United again."
Pros: "Free snacks"
Cons: "Not a lot of foot room"
Pros: "Comfy seats and a smooth ride."
Cons: "Waited to taxi for almost an hour."
Cons: "Confusing carryon regulations. Said “no carryons” so I repacked & when arrived at gate EVERYONE had full sized carryons...!"
Cons: "Been a long time since we had to walk down onto the tarmac to board a plane. Would rather not have to do that. Otherwise a good experience."
Pros: "see above"
Cons: "see above"
Cons: "Flight delayed only received a text about a rescheduled initial flight not my connecting flight waited in line for 2 hours only to find out I did have a connecting flight"
Pros: "I loved the pilot taking time to greet my boys and give them wings! My boys loved sitting in the co-pilot's seat and hearing "the plane talk." Once we got to our seats, the flight attendants were very helpful and kind and we, actually, landed early! Yaaayyy! My boys won't forget their flight to Houston because of the cool female and male pilots they met while traveling. Thank you!"
Cons: "I did NOT like how the seats are grouped in twos. I flew with two small children who could only sit together and I had to sit by myself and watch them; which was very hard. If I could change anything about my flight, I would change the age of children who need to purchase seats to four and up as most children under 4 want to sit with their mothers, so why should I pay for a seat they will not be using?"
Pros: "The touch down was smooth."
Cons: "Revise your website to state accurately of the luggage allowance. I watched the people in distress because their carry on was a little too bulky."
Pros: "Quick short flight."
Pros: "Flight was on time. This shouldn't have to be a "positive" aspect of the trip but unfortunately was the only flight during my trip that was on time."
Cons: "Almost didn't get a seat."
Pros: "It's annoying that you pay for seat upgrades and they stick ya in group5 boarding. It's just reminds people that they want to charge you for every little thing they can these days!"
Pros: "They changed my flight"
Cons: "Flight was delayed but they did put me on an empty flight leaving earlier but never switched my luggage to the new flight"
Pros: "Although there were no personal screens, I appreciate the fact that entertainment was available on the app."
Pros: "On time flight. Great service from United crew."
Cons: "Flight was delayed by more than an hour due to maintenance issue which could have been avoided."
Pros: "Free entertainment"
Cons: "Uncomfortable seating and couldn't sleep"
Pros: "Smooth flights"
Cons: "Delayed multiple times. Staff seemed uninterested in passengers. Not compassionate."
Cons: "More leg room and on time!"
Cons: "Same as above, including late flight"
Pros: "That was the worst traveling experience I've had to date. Yes, I understand there were storms and natural circumstances that held the flight and for that - I understand. What I do not care for is the lack of customer service. There was only one person at the counter in the airport. And let's not mention the unpleasant flight attendent on at 5 hour flight! Nothing offered for the inconvenience. Everyone including the pilot was just as irritated as the passengers. I usually prefer United when flying coast to coast but...worst experience yet."
Cons: "See above"
Pros: "Everything went smoothly"
Cons: "Uncomfortable seats"
Cons: "We were delayed with no real updates why"
Cons: "Had to wait to takeoff for approx 15 minutes due to maintenance preparing paperwork"
Pros: "easy transfer"
Cons: "had to transfer"
Cons: "Dulles International Airport on a beautiful June 3, 2016. Flight was from Dulles to Hartford and due to depart at 12:30 pm. 12:30 pm - Notified flight delayed an hour or so because they didn't have a flight attendant for the flight. 2:00 pm - Notified flight delayed because Flight Attendant was found but on way. 4:00 pm - Notified the Flight attendant would not be able to make it, but they were looking for another one. 6:00 pm - Notified a Flight Attendant was found and was on a plane that was inbound and would be landing any minute. Notified plane with Flight Attendant arrived at gate and they would be there any minute and we could begin boarding. 6:45 pm - Flight was CANCELLED!!!!! I could go on about how I was rebooked on an 11:00 pm flight on American Airlines out of Reagan, my checked bag was not returned to me and I was told it was on another plane United plane that would beat me to Hartford, they shuttled me to Reagan. I got to Hartford and my bag was not there......SURPRISE!! This was ridiculous and thank god I was traveling alone and had time. I felt bad for the families with small children who had to suffer through this stupidity."
Cons: "Seats are a bit cramped"
Pros: "Entertaiment collection was good, kept me engaged throughout for the entire duration of flight."
Cons: "Food was mediocre by standards of an international flight."
Cons: "The plane never left we sat in the plane for a 1 hour and 30 minutes before they told us to get off .. Then they kept saying the plane was leaving up until the time I Miss my connection flight .. Then they make it seem likes its your fault... NEVER AGAIN !!!"
Pros: "Everything went smooth and on time."
Cons: "Plane was small and the space felt a little tight but was not too bad."