Daily cleaning, installation of cabin HEPA filters on flights from Michigan to Heraklion
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Scores according to KAYAK customer reviews
Pros: "Saftey measures great"
Cons: "Serve alcohol :)"
Pros: "Nice airline attendants!"
Cons: "Enforcing people wear masks over their noses!"
Cons: "It was great! Nice job Delta !"
Cons: "Better choices for food"
Cons: "Better space. Better service. Terrible directions"
Cons: "WiFi didn’t work at all."
Cons: "They sent my luggage to a completely different state! Now I have to wait till it gets to LGA and then they’ll send it to me."
Cons: "B.S. all the Delta Boarding groups. Geez, have you lost all common sense! C'mon... I understand the ill/med conditions passengers. How about 1 kid, then 2 kids then 3 kids, w/ cataracts, bladder probelems, Platinum, Gold, Silver, Paper, Plus 1, Plus 2, Main Cabin 1, 2 and 3."
Cons: "The coffee could’ve tasted better."
Pros: "Friendly fast service to Albany"
Cons: "The EXTRA upgrade price from coach was a little bit better than economy coach but not much."
Cons: "No meal option and my video screen volume did not work"
Pros: "All was good"
Cons: "All was good"
Cons: "It was perfect."
Pros: "Lots of in flightentertainment options"
Pros: "There was an agent named Christopher working at the Delta terminal in San Diego, and he was tremendous to work with."
Pros: "Delta personnel at DTW knew they were overwhelmed and did everything they could to mitigate the problems."
Cons: "Delta should have had more than 3 staff on to check in 300 people."
Pros: "see above"
Pros: "Everything went smoothly. Baggage was at carousel before we were, a first."
Cons: "Everything was fine."
Pros: "Bags check-in at DTW Security Check at DTW Boarding at DTW"
Cons: "Food is very very bad on Delta in general for Vegetarian Indians."
Pros: "Convenience. Smooth ride. On time. Great staff."
Pros: "Nicer plane"
Cons: "One stewardess almonds mowed me down with cart"
Pros: "Not comfortable and not helpful"
Cons: "Some rude staffs , not helpful"
Cons: "Terrible landing"
Pros: "Quick and easy."
Cons: "It was scheduled so late at night."
Cons: "Crowded seatibg"
Pros: "My upgrade was fabulous!"
Pros: "Excellent very good"
Cons: "Good service excellent"
Cons: "Bad information about delays"
Pros: "ditto above"
Cons: "ditto above"
Pros: "Nothing bad and nothing particularly good."
Cons: "Hard to get comfortable even in easy comfort but easy comfort is better than typica arats."
Pros: "on time, clean, prompt."
Pros: "Updated plane, movies are old but a verity"
Cons: "Lost two pieces of luggage"
Pros: "Very professionals"
Pros: "Able to watch an interview. Then part of a movie which makes the time fly."
Cons: "Late departure. Late arrival. So I got my car and landed in terrible traffic. Which I had hoped to avoid."
Pros: "I appreciated the kindness of the staff at each of our stops. From beginning to end they were polite, helpful, and kind!"
Cons: "Seating was tight"
Cons: "Plane was hot but that seems common for these small planes during the summer."
Cons: "The food was supposed to be hot chicken was served cold"
Pros: "Airplane was good, boarding was fast."
Cons: "Did not have the fruit and cheese plate."
Pros: "Very friendly and efficient. Food was hot and red wine excellent."
Pros: "Don't know yet. We're still waiting to leave."
Cons: "That you're asking how it was before I left."
Pros: "No issues"
Cons: "Boarding of all economy passengers was done on first come and stand in line, first served basis with no zone separation. This caused aisle congestion. I was randomly asked to check in my standard size carry one although many passengers with larger bags were allowed to take them with them. Overall there was a lack of planned approach."
Pros: "The food was excellent, and the crew was nice"
Cons: "There was a delay on the boarding and they didn't provide a reason."
Pros: "There were many comforts to the plane even in economy."
Cons: "There is little leg room in economy for someone over 5’11”"
Pros: "Entertainment on Detroit flight was great as well as the seating, food, and crew.."
Pros: "Great service, great crew! If available, will choose Lufthansa for my next flight! Friendly crew, smooth flying, great entertainment choices."
Pros: "The flight was smooth. The timing of the flight arrival and immigration was perfect. More than enough time to clear that process. The airline crew on board was professional and pleasaht"
Cons: "The seating was very close. Not enough room to sleep comfortably."
Cons: "Connection very very tight and stressful Had to run to connecting flight and just made it by <1 minute"
Cons: "Boarding was a zoo as the system was down -not very organized either. There was one crew member who was extremely rude and even as people boarded by her section did not greet people. Skipped a few rows with drinks and then told them there was no time to bring even a glass of water. Fortunately another crew member (who we also asked as they went by) brought water to those she had skipped who wanted it. My TV monitor was not working. Aging planes - need a thorough cleaning. The announcements were garbled and very difficult to hear."
Pros: "Crew. Courteous, engaging and supportive, of-course with a smile."
Cons: "Nothing on this flight"
Cons: "WiFi didn’t work most of flight and when it did required payment."
Pros: "Crew friendly"
Cons: "Waiting in the line long then expect"
Pros: "Very pleasant experience. Seats were comfortable! Nice to get a pillow and blanket at each seat. Also that the tv had a space for a USB plug!"
Pros: "Crews were very friendly"
Pros: "Crew was great."
Cons: "Seats were very uncomfortable, hardly any legroom"
Pros: "Flight was on time, boarding went smoothly. Seats not too comfy, knee room seems to be shrinking with every flight (transatlantic routes mostly)."
Cons: "I like wathcing European movies (German, French, etc.) when flying LH, but unfortunately they rarely have English subtitles."
Pros: "Great business class seats. Plenty of room and comfortable."
Pros: "I arrived at my destination completely unstressed."
Cons: "Security checks, but this is unavoidable"
Pros: "The temperature was moderate, not as cold as ususl. Stewards were very nice."
Cons: "Our seats were at the very back and the flight was quite bumpy at times. It left a bit late due to passengers not showing up and having to remove luggage. They wouldn't allow my husband to use his backpack as a personal item he had to count it as a carryon despite others having more carryon items."
Pros: "food, entertainment and most of the crew was great"
Cons: "Early boarding and then got yelled at for showing up 3min after official boarding time on ticket. no air vents for each seat. massive heat in airplane while waiting for taxiing"
Pros: "Everything. The flight was great and the staff were awesome. Thanks Lufthansa."
Cons: "Nothing, all was great."
Cons: "The list of movies was poor"
Pros: "The service was fast. The employees were kind."
Cons: "Food on flight Detroit - Frankfurt was terrible."
Pros: "Crew was personable and friendly"
Pros: "Boarding was made seamless. Seating legroom always seems to be better then others I have flown with. Food seems to be better too. The flight crew is very friendly!"
Pros: "Crew was very helpful."
Cons: "Food for Indian vegetarian meal was very poor. Idea of chickpeas in transatlantic flight is not good! Crew did help out and offer another option!"
Cons: "the flight info was off"
Cons: "entertainment was not working! the flight to Frankfurt was late and I missed the connection to rome! crew told me to run for the connection but ad the gate they told me they had already put me on a later flight! no need to run like crazy across the airport if they had me already booked me on a later flight! missed my train connection in rome to bari...asked the airport lufthansa rep. to put me on a flight to bari but they told me they couldn't do it although there was a flight available!"
Cons: "Airlines Front desk delay, long boarding , poor food"
Cons: "Munich airport should be improved far more. it took more than 20 mins to find a toilette. they should install more toilette for the travellers."
Pros: "WiFi on long flight from Detroit to Frankfurt"
Pros: "Service is outstanding in economy and puts US airlines to shame. Lufthansa is the best way to fly to Europe."
Cons: "Clearing passport control in Frankfurt is very slow. The setup is not very good for a world class airport. You need to give yourself at least an hour."
Pros: "Tans it time to Amman is too long and that is the most distressing"
Pros: "Comfortalble trip"
Cons: "Boarding delay"
Cons: "Not well organized and food is unhealthy"
Pros: "The Lufthansa flight and crew were fantastic. Nice plane with amenities. It was far better than our return flight on Air Canada."
Cons: "My return on Air Canada."
Cons: "Being asked, when other passengers were around me, how much money I cary with me. This is a dangerous thing. I don't know whom I travel with, and I felt at risk knowing that other people know how much cash I have with me. Plus, the money were counted on the passageway to the plane, with people walking by. I strongly believe that you should change the method you ask and check passengers for cash. I heard other details that I shouldn't hear from another women who was also checked. What I ask is PRIVACY."
Pros: "Same as above but even better."
Cons: "Flight got canceled and never got new flight! Also never got money back!"
Pros: "waited for us to get to gate"
Pros: "LH is a good airline to fly. The 747-8 is very cramped in economy but an Airbus gave a bit more room on the return."
Pros: "The flight from DTW to FRA was made that much better by a particular flight attendant who actually remembered it was my first time flying. She checked with me personally as we were disembarking in FRA to see how my flight was. I unfortunately did not catch her name, but she was the highlight of the flight. If I fly again, I will definitely fly Lufthansa for flight crew like her. I skipped the evening meal as I was feeling unwell, but I had the breakfast. The fresh fruit, and especially the watermelon was delicious. There just wasn't enough of it."
Cons: "The seat cushion was rather stiff and made the 8-hour-long flight just a tad uncomfortable."
Pros: "On time and friendly crew"
Pros: "The food was good and the crew members were very friendly and caring."
Cons: "My flight was delayed by about 2 hours but we still made it to Germany with enough time to catch the Moscow flight and check out the duty free stores."
Cons: "Poor cabin crew behavior. Gate agent kind of reprimanded passengers to carry only one bag to cabin almost shouting at people in Frankfurt."
Pros: "The live streaming of the NBA finals game on the flight was excellent."
Cons: "The check in process was incredibly inefficient. I have never had to wait so long to check in my bags. The attendants were chatting and laughing while not helping customers and customers were unfairly taken from the middle of the line to jump the queue."
Pros: "Boarding process, food and entertainment were excellent."
Cons: "Seats seemed a little small, even for economy."
Pros: "The staff was so prompt and friendly"
Cons: "Cramped leg space, no entertainment"
Pros: "Nice food"
Cons: "Friendlier crews"
Pros: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Cons: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
Pros: "The plane size & comfort was excellent. The staff were very friendly"
Pros: "Confort and kindness"
Cons: "It was too cold"
Cons: "When its rain we shouldn’t walk to the air plain"
Pros: "Loved the smooth ride."
Cons: "Bathroom was pretty nasty"
Pros: "Usual faultless KLM experience"
Pros: "Customer care was super supportive"
Cons: "Inflight sandwiches"
Cons: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Pros: "Good beverage service."
Cons: "Over an hour delayj for departure."
Cons: "The plane was very hot"
Pros: "The crew are amazing! Attentive and friendly."
Cons: "The seats could have been bigger."
Pros: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Cons: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
Cons: "not really"
Pros: "Good food, friendly service"
Cons: "More trash pickup; only one round of beverage service"
Cons: "Turn the lights on early making it hard to sleep"
Pros: "We got to Amsterdam on time"
Cons: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"
Pros: "The service"
Cons: "The seats"
Pros: "Restrooms clean, decent food and drink, nice cabin crew."
Cons: "No complaints"
Pros: "Comfortable and well laid out seat area"
Cons: "Food was a little substandard for business class"
Pros: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Cons: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."
Pros: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Cons: "Can't think of anything."
Pros: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Pros: "Food was excellent, frequent and filling"
Cons: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
Pros: "Left ontime and service was excellent."
Pros: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Cons: "there was no lounge close to our departure gate"
Pros: "Really friendly staff. Great service"
Pros: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Cons: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"
Cons: "Boarding was a free for all. The travelers did not pay attention to the priorities."
Pros: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Cons: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."
Pros: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Cons: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."
Pros: "Very little if any."
Cons: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."
Pros: "Wider seat than most business class"
Cons: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Cons: "Long stop over at Schiphol. Too Long!!!!"
Pros: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Cons: "KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight."
Cons: "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"
Pros: "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
Cons: "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."
Cons: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"
Pros: "Quick (relatively) flight."
Cons: "Skinniest seat ever. Couldn't even lean back. I now have hunchback."
Pros: "Atmosphere, crew were very professional and friendly"
Cons: "Seats were a little too narrow, and quite uncomfortable when a broad shouldered person is sitting next to you"
Pros: "Food and staff were great"
Cons: "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"
Pros: "Flight attendants were friendly, but they only had limited resources to work with."
Cons: "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."
Pros: "KLM Is an impressive flying experience. We enjoyed the comfortable seats, the in-flight entertainment, and the food. The flight attendants are top notch as well."
Cons: "The only complaint I have regarding my most recent flight was the incredibly rude service staff whom we experienced at the front counter at check-in. After a harrowing cab ride to the airport in which our driver continuously ignored my request to follow the GPS insisting that he knew faster shortcuts, we arrived 40 minutes later than intended. Additionally he dropped us off at the wrong terminal such that we finally arrived at the KLM gate an hour later than we had planned. This was especially frustrating as we are traveling with two small children and made every effort to be punctual and leave early to be sure we got there with time to spare. Not the case today. All of that I could deal with, but when we arrived at the KLM counter, and I apologized to the attendant staff member that we were late and explained that our cab driver got lost, she responded by chastising us first in Spanish and then in broken English. She made sure to make it clear to us that it was our fault and we should not blame the Argentinian cabdriver. The cabdriver was not actually Argentinian, but that is totally besides the point. I was totally taken aback to be treated so rudely as a greeting at the airline counter. My wife share the same sentiment. Nothing like this has ever happened to us before. Thank God, every single airport personnel and of course KLM staff member on board was incredibly kind and accommodating of our children subsequent to this. It saved what otherwise could've been a terrible experience."
Pros: "Almost missed flight due to line at customs and having to pick up suitcase and check in again, they did wait for me though"
Pros: "In general, it was ok"
Cons: "Yet again it was flight delay from KLM side."
Pros: "The service of the crew onboard"
Cons: "Entertainment not to many recent movies and the boarding process was a little bit confusing."
Pros: "Entertainment, cabin crew great."
Cons: "Seat layout may now be standard but is still cramped."
Pros: "Nothing it was delayed by over an hour and there was ZERO on ground or in air rebooking support or information at all! Ground crew were useless and rude. No one was there to navigate us through a delay that you all caused. We were traveling with 5 children and there was zero sense of urgency. We missed our connecting flight as a result as did the 100+ other passengers on this flight. How could BA not notify it’s partner AA to delay the connecting transatlantic flight as a result of its 1hr long delays? Horrid!"
Cons: "Nothing it was delayed by over an hour and there was ZERO on ground or in air rebooking support or information at all! Ground crew were useless and rude. No one was there to navigate us through a delay that you all caused. We were traveling with 5 children and there was zero sense of urgency. We missed our connecting flight as a result as did the 100+ other passengers on this flight. How could BA not notify it’s partner AA to delay the connecting transatlantic flight as a result of its 1hr long delays? Horrid!"
Pros: "The flight was super relaxed and comfortable. We really loved the Magnum ice cream at the end of the flight."
Pros: "The flight was short and smooth"
Cons: "Will not fly this airline again. They charge less for online checkin and payment for checked bags than at the airport, except app didn’t allow payment so had to pay full price at ticket counter. Ticket agent wouldn’t do anything about it or answer any questions, horrible customer service."
Cons: "Better choice of food such as prepacked salads etc not just sandwiches"
Pros: "Good onboard entertainment. Normal headphone jacks."
Cons: "Arm rests did not move all the way up, so difficult to sleep on this overnight flight. Reduced seat pitch compared to some other airlines."
Pros: "I flew with my sister who has disability. Check in was very smooth and the Spanish lady who checked us in at Heathrow airport took our hand luggage which was really nice as we could just take care of our wheelchair."
Cons: "BA should consider to serve complementary coffee and tea on board. Such a little thing, but could make a huge difference."
Pros: "Comfortable seats, good staff."
Cons: "BA need to stop the silly practice of boarding according to status - it’s inefficent and leaves me with the impression that BA is obsessed with pseudo hierarchy."
Pros: "Fantastic customer service!"
Cons: "The plane was at the gate for almost 2 hours due to the fuel tanks - apparently the engineers didn't know which tanks were refueled. Sounded a bit weird. I bill at $800 per hour - I think I should be compensated for my time."
Pros: "Boarding OK, Seats very very comfortable. Enough space for my long legs"
Cons: "Coffee and tea were proposed, but have to be paid. I would understand for alcohol, but for tea and coffee, as a customer I felt a bit insulted"
Cons: "Inept staff throughout at Heathrow. Sat on the plane for half an hour while they located someone ‘qualified to open the door’."
Pros: "Was delayed by 45 mins but managed to turn plans round quickly and get back faster than planned"
Pros: "It was cool in the plane on a hot day."
Cons: "Nothing to report, all was normal. The safety video is awful."
Pros: "Aircraft ok never fly them"
Cons: "Had to pay for everything no included drinks or pretzels"
Pros: "New bedding is comfortable!"
Cons: "1. No toiletries were available for business class even on this flight. 2. There was no food choice especially if you prefer vegetarian. 3. Even if One presses a button to request for some water, no one comes to the seat; this habit of BA continues for the good part of the last decade. Reminded me why I stopped flying BA! 4. No wifi even in Business class! Someone in senior management of BA needs to fly SQ, Cathay, Qatar, Emirates and learn what can be improved. Most of these airlines have better service in economy than business on BA!"
Pros: "Will use the service again"
Cons: "Yes love the journey"
Cons: "Frumpy and unkempt crew. No longer offer complimentary coffee or anything. You must pay for everything. Had to give my carryon bag even though there was lots of room inside the plane"
Cons: "Not even provide customer a cup of free water,this is the first time I ever have had experienced with in my life"
Cons: "3 hour flight without any complimentary beverage or snack. Had to request even a cup of water."
Pros: "Effortless flight from CDG to LHR before returning home to New York. Had the opportunity to spend a night in London to visit a couple friends and some of my favorite shops in town. BA kept my checked bag so I didn’t have to lug a suitcase around for my 19 hour layover."
Cons: "The ticket agents in CDG wasn’t the friendliest from such a well respected brand but zero complaints considering the deal I got to spend a week in Paris!"
Cons: "Flight was delayed after arrival at Heathrow for 4 hours Baggage lost did not get it even after the end of the trip There wasn’t much of help or effort from the airlines to track baggage Even my 8 year old son said ... never board British airways"
Pros: "There was no food or entertainment - 1hr flight."
Cons: "Seat was very uncomfortable and food was not good! Staff was so so!"
Cons: "My main issue is that I wasn't adequately informed that it was a codeshare and that I could choose my seats ahead of time"
Pros: "smooth flight"
Cons: "no dairy free food options"
Pros: "The crew was great! Very friendly and helpful."
Pros: "Short flight; no problems."
Pros: "Great entertainment and the food was better than the usual"
Cons: "Big negative was switching planes at Heathrow. Heathrow transfer services for people with their own wheelchairs was a horror. At one point we were put on a shuttle bus underscored with no body to help us when we disembarked . Once someone showed up they complained that they had to push wheelchair so far to gate which of course was the furthest distance away."
Pros: "Reminds me of great flights from days when service was king. Only better."
Pros: "Crew was very nice."
Cons: "There are no air vents on these planes! 4 of the 4 international flights of 10+ hours each did not have individual air vents. The heat was unbearable. We were sweating the entire time. There are individual computers in each row taking up some of the seat B (middle seat) legroom. These blow hot air and heat up the plane even more. I have never been on a flight where there weren't vents and it is the #1 reason why I won't be flying British Airways again. The TV screens are also outdated. The selection is alright but the screens are blurry and have a grid burned in on them."
Pros: "No food or entertainment. Flight was delayed, then delayed more because of gate assignment."
Cons: "The seats were not comfortable and no entertainment on the flight."
Pros: "My flight was changed at airport"
Cons: "Barely made flight-- no help offered"
Pros: "The staff helpful and quick to respond."
Cons: "The incredibly uncomfortable, too narrow, too cramped seats with immovable armrests. Awful!!!"
Pros: "It was a short trip and the crew was good about making it as quick as possible (for boarding, debriefing, etc)."
Cons: "It was a short trip but they didn't have any sort of drink service. No entertainment either but that's expected for an hour long flight."
Pros: "That Pilot has to bring my buggy"
Cons: "Socking wet buggy Head rest in pices Rubbishy in the pockets Staff confused about checked in bag I purchase on different occasion than ticket, took ages to sort it out"
Pros: "Although there were some problems with the arrival of the flight into Gatwick, the captain came along the cabin explaining the difficulties and offering his sincerest apologies (although it was not his fault, nor the fault of BA). This was truly a British response to something like this. Also, I paid for a seat with extra legroom and the space I had was massive - well worth the investment for a 12+ hour flight."
Cons: "Boarding was chaotic in Lima. It really can't be that hard to organize different lines for different parts of the plane."
Cons: "BA insisted on gate checking my carry on. I've never had this problem before. Really annoying especially considering the tight connection and the late take off"
Pros: "London to New Orleans direct is an excellent route."
Cons: "Food was poor."
Cons: "Crew was not helpful at the end of the flight when we had a very short turnaround time due to delay and my girlfriend had to run to catch the other flight and she has recently had hip surgery. The crew was asked 3 times for help and their response was "you will be fine". We were not fine also the security crew at Heathrow was incredibly slow and there were 3 standing around talking and one very slow very rude lady going through bags which caused us also to be delayed and have to run to catch connecting flight to SF just barely made it - totally unacceptable."
Pros: "Crew was very nice."
Cons: "Left hungry, hardly any breakfast. Small dinner portion."
Pros: "Air crew were good but could not help with the problems"
Cons: "broken table Broken TV therefore no entertainment for over 5 hrs"
Cons: "Never boarded the plane. Connecting flight got delayed by 2 hrs and 57 minutes leaving from Madrid. After 2 hours of hassle, Iberia airlines was able to put me on another flight from Madrid to London to NY."
Pros: "Way overcrowded and narrow seats. Most uncomfortable trans Atlantic flight ever."
Cons: "Boarding process was a bit chaotic. Announcement s needed to be clearer. Also all old movies on the IFE."
Pros: "Especially a flight attendant...he was in the back of the plane, unfortunately I can't remember his name, he was so very nice , attentive to our needs and wants...what a difference it can make to have staff like him.And in general ell staff staff on board were very courteous and friendly...they were there not just to work, but to be kind and very pleasant."
Cons: "Hummmm I don't know. Liked everything!"
Pros: "Food and entertainment were great"
Cons: "Crew started out way too smarmy. First half hour of flight was nearly continuous, repetitive stream of innocuous announcements. After that, the general mood from the crew was snotty. One male attendant in particular was grouchy and touchy, physically grabbing tables and seats and repositioning the passengers for landing. Another wider attendant seemed to make it a personal vendetta to barrel into anyone who dared extend a shoulder into "her" aisle. During last two hours of flight, the cabin temperature soared into the high 80s (I blame the grouchy attendant), which was made worse because that model of plane didn't have personal air vents."
Cons: "The flight was cancelled. Very poor organisation. Lack of communication. Our rights were not explained to us and no information material was made available. No reason was given for the cancellation. The flight was rescheduled to the morning at 7am and then again rescheduled at noon. Still to be seen..."
Pros: "Excellent info provided on why we couldn't exit the plane."
Pros: "the food, the staff, the access to movies, etc"
Cons: "the fact that we had to wait at the gate for over an hour after we landed"
Cons: "Flight keft 35 min kate and boarfing was very slow and disorganized"
Pros: "Good seats"
Cons: "Boarding process and Entertainment options. Availability of Snacks would also been good"
Cons: "The app and trying to find boarding details prior."
Pros: "service and timing were great"
Pros: "Seats were comfortable. Entertainment system stopped working part way through"
Cons: "Boarding at Brussels was awful. After arriving from another international city and having to go through security, I was informed , just before boarding that I had to go to a location 20 gates away and wait in a long line for another security sticker. It was very confusing."
Pros: "The ticket was affordable."
Cons: "It was not clear who was or wasn’t supposed to get meals so I only got a breakfast but no dinner. Also the flight was absolutely freezing and no offer of blankets was made."
Pros: "Good movies."
Cons: "I called United to make sure there was a children’s meal for my 3 year old. There was not."
Pros: "Flight was cancelled."
Cons: "Three hour delay. Shifted all our plans and reservations. Upsetting. Made short seven hour flight a ten hour flight with sitting and waiting for three hours. We were hungry and tired and stuck. Kept getting mixed signals: to wait longer."
Pros: "comfortable leg space"
Pros: "Helpful crew"
Cons: "No food except for purchase. Expected at least cup of coffee/crackers"
Cons: "1) They left our luggage at Brussels, the lost and found desk in Venice that handles Brussels airlines was unmanned. Took 40 minutes to talk to a person. 2) Although promised to bring the luggage on the next day, only brought 2 days after! We had to buy some cloth and still waiting for response from them. 3) We almost missed the connection flight (we had almost hour and a half) because the line for connection flight security was enormous and only 1 person worked in the security. Not only that we were rushed by the crew to RUN (!!!) for the bus, that was ridiculous ! We could fall and hurt ourselves."
Cons: "Choice of food was very limited as they were missing the food in catalog."
Pros: "Seats were comfortable, food was good, efficient and friendly service!"
Cons: "When I was trying to get in the line to check"
Cons: "Delay boarding,delay riching destynation,poor crew service"
Pros: "it was just perfect, no complain"
Pros: "The rest was ok"
Cons: "I came in 45 minutes before the departure time, but they said i was late. And i asked what can the solution, they said the solution is to cancel my ticket and buy a new one. And they cancelled my ticket, then I did not get any other choice than buy a new ticket at more than $700 just from Abidjan to New York. But some other airline companies, when you miss your flight they find a next one for you and you just pay the fee, but not to cancel your ticket. This last case can happen only if the traveller does not show up and doesn't call."
Cons: "Brussels - Prague 3 hours delayed, 2 of which were we were stuck inside the plane waiting for take-off. They didnt even give use a warning or anything about it."
Pros: "Smooth and welcoming boarding New aircraft Good crew with free drinks"
Pros: "Fair amount on the seating room. Polite staff helpful, on time. good value for money"
Cons: "Plane seem a bit old lights would flicker randomly."
Pros: "The flight attendants on the trip from Brussels to NY were more friendlier than the flight attendants on the NY to Brussels leg of the trip."
Cons: "The sandwich that was served on the Brussels to NY leg of the trip was not great at all. The seats were hard on my behind."
Pros: "in time food good good sleep multiple languages spoken by the announcer"
Cons: "the movies - music background to loud couldnt here what they were saying and most of the movies no subtitles"
Cons: "I'm very disappointed because i wasn't allowed to travel back to the US from Brussels (Belgium). i was supposed to connect in Toronto but because I'm a foreign student in the US, I wasn't aware that i needed a Canadian Visa to transit in Toronto. so lost my flight and i hard to spend another thousand euros to catch the next flight that will connect in the US territory. I made all the call possible to resolve my flight issue and no one could help me either Brussels airline personnel or the kayak customer service. until today i didnt have not even a email to let me know what happen."
Pros: "It was easy boarding. The flight crew had been been late due to a bad taxi driver. We still arrived on time!"
Cons: "No complaints."
Cons: "Read above!! WORST EXPERIENCE EVER!!!!"
Pros: "It actually tasted great!"
Cons: "Movie selection was weak."
Pros: "Crew was very pleasant and friendly. Departure and arrival was on time."
Cons: "Very narrow and uncomfortable seats."
Cons: "No service - not even a glass of water!"
Cons: "Very uncomfortable, no refreshments. Everyone on the flight was suprised to find that food and drink cost money. The entire flight, the crew was selling something and you could not pass in aisle or even use toilet for half the fight. No entertainmrnt on a flight of 4.5 hrs and this was not supposed to be a low cost flight."
Cons: "Late departure in Brussels with confusing and inaccurate information. The food was tasteless, my kids and I hardly ate anything because of it. The in-flight entertainment options were pretty limited. Once again, the flight crew was not very friendly or service minded."
Cons: "Delayed and JFK wasn't ready for us. So more delay"
Cons: "charging for water on flight"
Pros: "Nice equip and staff, comfortable and on-time"
Cons: "Veg meal requested but not processed."
Pros: "Nothing special"
Cons: "The flight to Brussels was canceled and we had to spend the whole night at the airport until someone started to give us some attention On the way back they put me and my friends very far from each other and we had to pay even for water on the flight"
Pros: "The on board crew was very helpful."
Cons: "I used this airline for my round trip travel to Africa, and it was not a pleasant experience, the door was horrible and it didn't help that we were served the same thing throughout. Boarding from Cameroon was a nightmare, very disrespectful agents with a lack of customer service skills and they truelly don't care. Don't see myself using this airline in the future."
Pros: "Leg room and food on board was pretty good. The flight crew was very friendly."
Cons: "The competence and effectiveness of the boarding crew was deplorable. Everyone looked and acted like it was their first day on the job. If I have a choice, I don't think I will ever fly this airline again. Brussels airport is also a confusing mess. You just wait in line after line with no clear direction. They left one of my bags behind in Brussels as well, and I have yet to receive an update on where it is."
Pros: "On time Polite crew They gave an "express pass" for people with short connection"
Pros: "Alles goed"
Cons: "The delay (due to weather) that caused me to miss the connection."
Pros: "SN (Brussels Airlines) took on them to organize a flight via Lufthansa. this as soon as they had the info about the strike,."
Cons: "remained cancelled! Olympic did not bother to help or communicate. it was a flight operated by Olympic !"
Pros: "The food served was wonderful, as well as service."
Cons: "Half of my luggage was lost at Dullas, but found and returned the next day to my home."
Pros: "leg space is quite big"
Cons: "the food was poor - Cold Pasta salad"
Pros: "Your airline 100% better then Air Canada."
Pros: "Pleasant staff, entertainment system is ok although a bit outdated."
Cons: "Our flight (operated by Air Canada) was delayed due to a control tower fire. Other flights seemed to have been delayed 1 or 2 hours, but ours was delayed 3.5 hours. That's not really the airline's fault, but it seems like they didn't want to communicate updates or give us any options for alternate flights. They also listed the delay at just under 3 hours, rather than the real 3.5 we were late leaving the gate (to avoid giving out vouchers, I suspect)."
Cons: "Old plane. Seats couldn't be adjusted. Had to take a bus to board the plane."
Cons: "The aircraft was filthy, very dirty, especially the toilet and the sitting area. Terrible food. Very hot, AC did not work well. Outdated movies and TV series."
Pros: "Same as above"
Cons: "Same as above"
Pros: "Ease of checkin"
Cons: "I didn't get a window seat. theyou could have done a lot better than just a muffin for breakfast. the crew skipped me for tea"
Pros: "Good flight schedules to where I need to go in West Africa. On time generally. Leg room is average or better."
Cons: "The Brussels/Lufthansa economy thinly padded seats are brutal. I was awoken to a sore behind over and over. You can feel the crosswise metal rod underneath. I sympathize with lack of catering options coming out of developing countries, but the economy meal for the red-eye return to Brussels was hard to swallow, too."
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