First class was terrible! It began with the customer service agent at the boarding gate taking being completely rude to the first class customers waiting to board. She/he (it was difficult to tell if it was a man or woman) yelled at everyone and said “it doesn’t take a genius to understand that only military or people with special needs may board, my god!!!” I’ve never seen such unprofessionalism from Delta. Then my husband and I went to our seats in first class and the flight attendant had left their paperwork and folders on our seats. I waited for a while to see if he would pick it up. He did not, so I picked it up and handed it to him. He then replied “oh we’re going to put you to work and pass out the agriculture forms”. When it came time for the meal he stated “we only have kale salad so do you want it or not?” My husband replied,” no I don’t like kale”. The flight attendant then replies “okay you don’t want it because that’s all we have”. My husband was seated in 1A, how do they have only one choice remaining out of the 3 when he’s in the first seat?? The flight attendant was very rude! As a loyal Delta customer, I was absolutely appalled at the unprofessional behavior from both customer service agents and first class flight attendant! I have to say that I will think twice before booking my next flight (next month) on Delta due to this experience.
Was late getting out of the gate so missed our connection in Atlanta
Super hot I’m seat 20D, air flow in overhead vent was just a trickle. Took a good hour for the seat to cool down after takeoff.
Couldn’t have been better.
Pros: "Crew were great. Cookie was good. Seat was comfy to sit in upright."
Cons: "Leg room was poor, flight was overcrowded, seatback wouldn't recline, there simply isn't enough width to the seats in the middle of each row. This should be a perk to balance the perk of a window on one side and extra leg room in the aisle on the other."
Pros: "I loved all the updated COVID protocols and the commitment to a safe comfortable flight. The crew did everything possible to ensure the trace experience was as smooth as it possibly could have been and showed a great deal of patience with my family of five that moves kinda slow sometimes."
Cons: "Biscoff cookies in every snack bag. Those cookies one of the most integral parts of flying delta for me"
Cons: "We didn't really have social distancing on board but it was as good as could. be expected"
Pros: "Crew was very welcoming and nice"
Cons: "There was a lot of empty space on the plane I wish they would’ve spaced passengers out evenly."
Cons: "Seat power charger didn’t work"
Cons: "Temperature of cabin was too cold. My feet were icy."
Cons: "we boarded on time and were on tarmac for over an hour and a half with no explanation, no beverages."
Cons: "More communication on the flight delay"
Cons: "No option to watch movies"
Pros: "Crew was friendly and efficient."
Cons: "Food offered in first"
Pros: "They didn’t want to help"
Cons: "The coffee could’ve tasted better."
Pros: "Crew was awesome. Movie was awesome. Delta always comes through."
Cons: "Unacceptable delays"
Cons: "The person next to me"
Pros: "Crew was pleasant. Boarding was fast and efficient, nobody bumrushed."
Cons: "The non-reclining seat right next to the bathroom door opening should not exist. I was miserable there; I swear everyone on the plane made sure to take a dump on this <2 hour flight. Also none of the windows on any of these small planes line up with the actual positions of seats and it sucks."
Cons: "1/12 hours late had to change out equipment"
Pros: "The chekc in person was very helpful."
Cons: "The plane was too hot and the pilot did not accommodate the passengers request. More than just me made the same request."
Pros: "Movie selection was great!"
Pros: "A screen with free movies is nice."
Pros: "Beautiful plane, great entertainment system, two bathrooms for economy class, decent food"
Pros: "Nice flight and good staff and service"
Pros: "I got a good seat from LA to GTA on 1st jan. it was in the front and spacious and I was also served food."
Cons: "Enhanced security procedures are onerous and caused the flight to be delayed 20+ minutes. Too many TSA staff at PLN doing too many things horribly inefficiently. Extra precautions (testing a Ziploc bag of cookies and several chocolate bars for explosive materials) did not make me feel safer or less inconvenienced by the theatrics of security."
Pros: "Flight crew was friendly."
Cons: "Flight delays due to maint crew not being onsite for 2 hours. Overbooked flights for both sides of trip"
Pros: "The professionalism of Delta employees, timeliness of flt."
Pros: "We had terrible turbulence for probably 4 of the nearly 5 hour flight. The turbulence were the Pitts, but the plane, amenities, staff and amenities were top nothcj! Highly recommende Delta."
Cons: "Bad turbulence"
Cons: "Delay and inoperative Sattelite TV"
Pros: "Plane clean."
Cons: "Unorganized boarding at LGA."
Pros: "The staff and crew were great help all along the route and the planes were well kept and clean."
Cons: "One of the legs did not have the free wifi available, but they mentioned that before takeoff and were very apologetic that it had not been added to that plane yet."
Pros: "Great crew presentation of safety and other announcements, friendly anf courteous, except..."
Cons: "crew seemed to arbitrarily decide not to serve anything on the flight. Announced the flight was too short to serve anything, so they didn't even try. I've flown this hop many times and have never heard this excuse."
Pros: "The flight was bumpy because of storm but the pilots were expert at making the best of flying around it."
Pros: "The crew was very competent and friendly."
Cons: "Insufficient seating area, no meal offered."
Pros: "lte leaving Houston, cancelled flight back from Atlanta, reset to 3 hrs later, wound up leaving 12 hrs later."
Pros: "The seats were comfortable, service was good, movie/entertainment selection great. Logistics for flight were awesome, there was no long layover."
Cons: "The extra fee for check-in baggage."
Pros: "Boarding was easy and fast"
Cons: "Seats were cramped"
Cons: "no legroom in a first class and expensive seat No entertainment"
Cons: "Flight from LAX to SAN was good once we got across the airport from Westjet terminal to the Delta terminal. LAX is never simple! Comfort on aircraft today is never comfortable unless you pay the extreme pricing of premium seating."
Pros: "On time departure and slightly early arrival"
Cons: "Airline food is just so inadequate in every way."
Cons: "My selection was not available"
Pros: "The flight was delayed due to mechanical issues for over 4 hours causing me to miss my connection in Atlanta. Vincent with Delta gave me a new flight schedule that would get me to my destination with little to no delay. He was fantastic."
Cons: "Once in Atlanta they had trouble finding the notes Vincent wrote, and could not pull up boarding passes or my schedule to Acapukco. The next morning I arrived early at the gate and a Delta rep was able to print my boarding pass to Mexico City but had no information on my next flight. I was told to get on the flight regardless. I was sent to Mexico City early the next morning and once I arrived I was informed I was not able to get on the 11:45 flight, even though I was assured I would have no trouble. I was not put on a flight until after 2pm that afternoon. Over 3 hours after I was schedule to arrive at my destination. The lack of communication between airports was unacceptable. Each staff member tried to accommodate me, each time having a lack of communication disrupt my travel plans yet again."
Cons: "Customer service was terrible and the flight departed before the departure time; as a result I missed my returning flight although i got to the airport an hour early."
Pros: "Boarded on time, service was pleasant."
Cons: "Departed a few minutes late due to need for mechanical attention."
Cons: "I bought WiFi for my iPhone on the flight and could barely use it because it kept kicking me off and was super slow."
Cons: "Foot room. Baggage room. Entertainment. Service"
Pros: "Flight attendants were amazing. Definitely some of the best I've ever encountered."
Cons: "Crew at the desk were rude. They also enacted policies that I'd never seen before about gate checking, and implied I was crazy when I noted how unusual it was. I literally came off a previous AA flight with the previous policy and they said I was confusing them with AE."
Cons: "As always, the crew was friendly, professional and accommodating."
Cons: "In a perfect world, no 2-hour delay."
Cons: "O prematurely had to check my carry on when there was room to bring it on board with me"
Pros: "Great crew and service"
Pros: "Being bumped to first class."
Cons: "4 gate changes, delayed delayed delayed. UGH. Sirens going off at gate no staff around to turn it off or talk to. Lady at counter very upset with pilot. We had a plane at the 2 gate but no flight crew. Next gate no plane but crew. Who organizes this? American airlines has some work to do!"
Pros: "The snacks."
Cons: "This was the worst flight I've ever been on. Delayed 7 hours. Made it to deicing pad only to be told we needed to turn back to the gate due to technical issues. Kept being told 15 more minutes until departure."
Cons: "I missed this connecting flight."
Pros: "Th flight was a few minutes late boarding but we landed on time. It was a nice smooth flight!"
Pros: "The staff were polite and the pilot kept us on time. The flight wasn’t over booked and I was able to have an extra seat between myself and the other passenger in my row."
Cons: "That due to the Kayak purchase I had to wait until the last group to board."
Pros: "It was on time. I liked the head rests on the seats."
Cons: "Many things Food Services Entertainment"
Cons: "There was a lot of announcements on the very early flight trying to get people to signup for a credit card...too early for all those unimportant announcements :("
Pros: "Fast trip!"
Cons: "We were delayed because of a broken tray table and then the broken tray table was mine. But we made it, and the flight was good, so it was fine."
Pros: "Easy check in."
Cons: "Service staff was friendly enough; maybe I’m used to southwest. As someone who is anxious to fly smiling faces are always appreciate."
Pros: "Lots of legroom in the exit row"
Cons: "The boarding passes I printed out at home could not be scanned at the airport. This also happened last time I flew. There are words printed thru the optical."
Cons: "Airbus seems to have completely minimalized all legroom for persons over 6 feet."
Cons: "The Flight was inconveniently delayed and all they offered us were some cheap snacks and soda. I was completely annoyed by the whole situation."
Pros: "The mobile updates were helpful and timely."
Cons: "The overhead space was smaller on this plane and as I learned on my trip to DTW my weekender carry-on would not fit with my shoes in it. Because of this, I pulled my shoes out and put them in a collapsible bag that fit under the seat in front of me along with my small personal bag as I had done on my previous flight. However, the gate agent would not allow me to board the plane and would not listen to my explainations at all as I tried to keep the boarding process moving along. She kept repeating "you have 3 bags" and made me steep out of line and check my carry-on (which I would then have to pick up at baggage claim). When I asked why I couldn't get out on the jetway like she had done for other passengers she said, " I only did that for airline employees" (quick happened to be a flight attendant from Spirit). My overall experience on both flights to and from Detroit was that the gate agents and flight attendants were the most unhelpful and rude airline employees I have delt with and I will stick to my preferred carrier, Delta, for my future flights back and forth to Detroit. They certainly make me feel like a valued customer when I fly them, which I did not feel with American."
Pros: "The pilot did a great job flying. Very smooth."
Cons: "The flight attendants were pretty mean and just overall dissatisfied. Apparently we had community water to share? Everyone gets water from the same bottle?? Too strange."
Cons: "Wait for Baggage and 20+ mins getting to gate after we landed"
Pros: "Sears are comfortable and the entertainment is great as well."
Cons: "Not much to dislike."
Cons: "Nothing at all"
Pros: "Flight was quick- onboard entertainment (streaming videos to your device) was cool...but the back of the plane is pretty bumpy and there was a lot of turbulance."
Pros: "All flights were on time. American Airlines personal is extremely friendly"
Pros: "Everything was on time"
Cons: "Not enough room between seats"
Pros: "The least service I have seen among all the airlines I have traveled so far"
Pros: "Nice entertainment on new 737."
Cons: "But it is a 3-3 and there no room to sit cause we are hip to hip which means shoulders overlap shoulders. It is horrible. Avoid this plane at all costs. It's really bad. Pitch of leg room is barely OK but side to side they have sunk to a new low. The new plane doesn't blow any air. Terrible system. Really? That should be easy to fix."
Pros: "It's pretty rare I can sleep on a plane, but I actually got some rest; very grateful for that."
Cons: "At 6'7", basic coach on a 737 is painful on the knees. I realize I can exit row for an upcharge, but that's kind of messed up, isn't it?"
Pros: "Friendly staff"
Cons: "They lost my luggage and that was horrible but they delivered it to my hotel which was nice."
Pros: "Crew was nice"
Cons: "I would like to be able to let the passenger next to me to close the shade. He slept , the sun was not in his face ."
Pros: "Seats were comfortable, the plane was clean, and all flights left and landed as scheduled. Actually, they landed and unloaded is early! Would recommend if you don't mind paying extra $25 to check a bag."
Cons: "That no checked bags are included in the flight costs. They didn't hide this or surprise me, but just a dislike."
Pros: "The staff was so nice and helped me find my way around."
Cons: "Food prices a bit high when compared to buying the same thing outside the airport."
Pros: "Getting bumped to First Class"
Pros: "On time departure and arrival. Plane was clean and seating was not uncomfortable althouth they didn't recline very much. Short flight so it was o.k."
Pros: "The plane was clean, a/c worked well. Stewardesses offered food and drinks several times. Pilot repeatedly came over the intercom with updates on the flight."
Cons: "There was an annoying rattling noize coming from above my seat near the roof and wall."
Pros: "Plane was delayed repeatedly, then cancelled. I missed work and was originally offered a flight for twi days later. That wouldve been three days in an airport ? I had to purchase a room, taxi, and then spend the following day in the airport as that flight was repeatedly delayed. I booked a direct flight and was not rescheduled for such. Still waiting for reply from American Airlines. First time flying with this carrier and disappointed is an understatement."
Pros: "I enjoyed the whole experience. The staff was friendly and the plane was clean."
Pros: "It was successful."
Pros: "The flight overall. Also, it landed early."
Cons: "In Charlotte, they had to deplane on the tarmac and my daughter had a crutch, so she had to sit on the steps to go down them."
Cons: "Chaotic boarding Multiple delays Unfriendly ground staff"
Everything was actually very good except for the fact that they delayed the flight 3 times for a total of 4 hours when the flight was supposed to be at 8:30pm. So that made for an extremely late landing (2.5 hour flight), and if we had the wrong rental car company, we would have missed our rental checkout time.
Non stop flight with no issues. Wish they weren’t seasonal to Asheville
Worst plane ride ever. So uncomfortable and it ran late was just not a great company for us
Cons: "Delays are a thing with allegiant. This time 4 hrs., previous to that 2 hrs, messy boarding, staff is unfriendly both in McAllen and Sanford. Total mess."
Pros: "Crew was nice"
Cons: "Complementary waters atleast and boarding on time"
Cons: "Absolutely GREAT!!!"
Pros: "Boarding was a breeze"
Cons: "The boarding process. And how the flight attendants speak to the customers; I found a bit abrasive and insensitive for no real reason."
Pros: "Florida was amazing. The people were very friendly."
Cons: "Pathetic rationale for delay"
Cons: "$50 bag fee for small carry on is punative."
Pros: "Fantastic! Smooth sailing!"
Pros: "Crew was nice and efficient."
Cons: "Check in counter needed more help-line very long"
Pros: "The crew were very friendly."
Cons: "the seats were pretty uncomfortable, that was my main problem with the flight."
Pros: "We finally got to our destination"
Cons: "Uhh not boarding and then the pilot coming on and saying "whoops we have to deplane since the weather is bad." Really? Why not just delay boarding instead of putting everyone through that. Terrible experience"
Pros: "Pilot was friendly"
Cons: "A little confusion about departure gate"
Pros: "Crew was great"
Cons: "Earlier delay notification"
Pros: "Short flight and pilot was able to explain delay"
Cons: "Long delay due to many planes in front of us, no offer of water only drinks we have to pay for"
Pros: "Arrived ahead of schedule."
Cons: "Airbus seats are as uncomfortable as school bus seats."
Pros: "The flight attendants, the space on the plane, the prompt departure and arrival!"
Cons: "Media has not been reflective of my great experience."
Pros: "Non-stop flight at a reasonable price"
Cons: "Food choices are very limited"
Cons: "So many charges at every step. $5 for boarding passes?"
Cons: "7.5HR DELAY. LOST A DAY. ARRIVING AT 3AM VS 6:30PM TECH ISSUES NOT ALLOWING CHECKIN ONLINE POORLY TRAINED STAFF AND SUPERIORS AT CHECKIN ONE HR ON TARMAC AS PER HEADCOUNT ISSUE WHEREBY, TWICE ASKED ON PLANE WHO I WAS. EMBARASSING. RUINED MY VACA WITH MY HUSBAND SANS KIDS:-(((((("
Pros: "Passengers were fun"
Cons: "Need entertainment"
Cons: "I am so angry booking with them. I booked the flight and then thought, ok I will add a rental car. It said clearly that the rental Car could be canceled up until 24 hours before the flight. Well, 2 weeks before the flight, my friend said, don’t get a rental car, I will have my car. So I cancelled and only then did I find out that once I booked it through their site I could not get a refund for the car and I could only get a voucher for use on one of their flights! And only after they take out any fees and costs that was accrued! So angry!"
Pros: "Would highly recommend the connection and the Allegiant jet was a fairly new Airbus, very comfortable."
Cons: "they charged me more money because i need alleges air . ap"
Pros: "Crew was friendly, seats were very tight. Have to pay for water."
Cons: "The ground crew got something stuck in the snow and we can't get off the plane because of that."
Pros: "Quick flight and overall nice crew."
Cons: "Ground crew at ticket very slow and inefficient. Two groups missed their flight because of it."
Pros: "Great assistance with a wheelchair to board, and gate crew in CVG is super friendly and helpful."
Cons: "After landing, we spent a hour sitting in the plane, waiting for a gate. After the entire plane had deboarded, it took another 15 minutes for them to bring my husband's wheelchair up from the gate checked storage."
Pros: "Front seat leg room"
Cons: "No WIFI."
Cons: "Our engine seats at the rear of the plane were of course a little noisy at first. We got these seats on both our flights. Hoped that at least one-way we would have managed seats with a window."
Pros: "- Good price, even with carry-on and larger seat. - Comfortable seats, despite no incline - better than major airlines."
Cons: "- No food or drinks. - No entertainment. Both are acceptable given the price. - Misinformation regarding flight delay, I was sent notifications and app updated to be 1 hour late. However on arrival, boarding time was as usual."
Pros: "Great price. Direct route. Friendly gate staff and flight crew. On time (actually early) departure and arrival."
Cons: "Flip side of departing early is they closed boarding over 30 minutes before scheduled departure (nearly missed flight)."
Cons: "All of the hidden fees. I was initially charged more than $200 over the price I was quoted on Kayak.com and then had to pay an extra $45 to bring 1 carry-on each. I do not plan to use Kayak.com again for these reasons and will not recommend this site to anyone"
Pros: "Departure was on time and arrival was a little early! Nonstop flight was great!"
Cons: "Seats are a bit cramped and their is no pocket on the seat back to put your water bottle or book"
Pros: "No frills inexprnsive"
Cons: "No services"
Pros: "Cheap fare"
Cons: "High baggage fees. Airplane sat for 30 min after boarding for fueling and some type of technical specifications. Seats don't recline."
Pros: "No complications and efficient boarding"
Cons: "The people that stand up when the plane stops even though they are going to have to wait till the door opens and everyone in front of them has to get off before they do."
Cons: "I flew to my "surprised" 50th bday party with family and to meet more family. The aircraft problems overheated engine, caused us to get out of the plane, move all luggages and wait foe a new plane that also had to be cooled off before reboarding. We were tired and hungry. Missed my bday with family. Very very disappointed."
Pros: "Very smooth ride and attentive friendly staff"
Cons: "Snacks were over charged."
Pros: "GREAT EXPERIENCE FOR A FIRST TIME FLYER"
Pros: "The stewardess was great on trip up there and back!"
Cons: "Little bit bumpy ride in some spots"
Pros: "Crew was amazing & child friendly."
Cons: "Having to pay for drinks. But, I didn't even not mind it that much. I'd much rather a cheaper flight"
Pros: "The crew was exceptionally friendly and helpful."
Cons: "Seats don't recline."
Pros: "The outbound leg went well except for the very uncomfortable seats that are thinly padded and do not recline. We left on time and arrived on time."
Cons: "The return trip left five hours late due to a faulty plane. I appreciate not using a plane that was mechanically not working. I also appreciate that we did finally leave on the same day we were to leave. The replacement plane was as uncomfortable as the plane used in the first leg of my round trip."
Pros: "pleasant flight got there and back safely"
Pros: "I was in one of the stretched seats, loved it! The extra room was very noticeable and learned they recline a bit too!"
Cons: "Free soft drinks."
Pros: "Nothing really."
Cons: "Drinks and snacks."
Cons: "Lower the price for a carry on. Flight crew was very friendly."
Cons: "Seats not comfortable, took almost an hour for the luggage to come out and then came out on a different belt then posted."
Pros: "On time"
Pros: "Boarding was painless. Flight attendants were nice."
Cons: "Nothing in particular. Just remember it is a low budget airline."
Cons: "From the moment that I get off the plane to catch my flight connections to San diego, I thought the gate was far but its right the corner so I dont need to rush lol"
Pros: "Arrived on time/left on time!"
Pros: "That it got me from A to B."
Cons: "Going from PHX to DTW I didn't recieve any confirmation email 24 hrs in advance. The AC in the cabin wasnt working and was unbearably hot. From DTW to PHX still didn't get a confirmation email 24 hrs in advance again with any policys or check in. Arrived "on time" but wouldn't let us and other paying customers through to our gate...wanted to make me pay additionally for our return flight the NEXT day when we both had to miss work. Was very disappointed with customer service and the way thinga were handled from the beginning. Frontier has really declined as of recent. Supposed to be going on a trip in October and initially was going to use frontier but not sure I will be any longer. Wouldn't recommend to anyone after that."
Pros: "Polite employees from Frontier, courteous and helpful. Knowledgeable, too."
Cons: "What happened to, snacks & soda on flights? Everything is *for purchase *.other airlines done have sales people on board, credit card, for purchase snacks ~ silly!"
Pros: "Quick boarding, and fair service"
Cons: "Nothing super fantastic to say, but also no real complaints!"
Pros: "Boarding was quick! Great pilot very smooth ride and landing."
Cons: "I would have liked to be offered water on the flight instead of only items for purchase."
Cons: "Seats are uncomfortable"
Pros: "operated by miami international that may have made all the difference even got free beverage and tiny pack of pretzels"
Pros: "Before our trip, I read some mixed reviews, but honestly the experience was what I expected. The crew was really friendly and attentive, our flight took off and landed on time, so that was great."
Cons: "The seats were only so comfortable, and don't recline, no in-flight wi-fi, and everything needed to be purchased as extra. This was what I was expecting though, so I came prepared with my kindle and snacks purchased from the airport."
Pros: "Crew was pleasant. Boarding was quick."
Cons: "Plane was delayed half hour. Could have been cleaned better. Forward bathroom smelled like urine. Don't like the request for tip when purchasing food or beverage. We are already charged for EVERYTHING!"
Pros: "Gate crew at Denver on May 2nd (afternoon) were just disorganized and confused. She was just stressed out for no reason. Seems like not a people's person and can't stay calm at ALL. Can't handle stress at all"
Cons: "Paid $366 for a flight that would normally cost me < $250. Get charged EXTRA to pick a damn seat, both ways. Get charged MORE to check a bag each way. DON'T get ANY complimentary snack or drink, but SURPRISE, they ARE available for PURCHASE. There is NO in flight entertainment...not tv, not music...nothing. And, the seats do not recline...at all. Oh, did I mention this was a bereavement flight, which apparently airlines don't even acknowledge anymore?"
Pros: "Great take off and landing. Very comfortable seats."
Cons: "That no snacks or beverages were provided for free"
Pros: "If you have ever flown Ryan air ,this appears to be the American version."
Pros: "Staff was fine."
Cons: "delays, delays, delays. My flight were delayed with unknown times, including flights before me. Seems to be a very consistent problem. Waiting to dock the plane into the terminal was an extra 20 minutes. schedule efficiency is poor."
Pros: "I liked the bundle package of a carry on, a checked bag and stretch seating. A fair price for the extras and the stretch seating is definitely a must!"
Cons: "I wasn't really impressed by the general lack of kindness from the flight attendants. Seemed like they hated their jobs and didn't want to be doing it. Didn't really want to ask for anything because I felt like I was inconveniencing them."
Pros: "They give front of line privilege to military."
Cons: "The plane was uncomfortable. The seats do not recline, there's no where to charge electronics and the planes were dirty. Both of my flights were delayed by two hours and updates of the flight status was not updated while little information was provided as to why the flights were delayed."
Pros: "Went fast"
Cons: "Very turbulent"
Pros: "The flight was cheap, $12 for 2 tickets one way with taxes it came to $120 and change."
Pros: "I really like the reasonable prices and the direct flights to certain destinations."
Cons: "I don't like the fact that your charged and extra fee for your bags at the gate. I also think Frontier should at a minimum serve snacks and a drink for free."
Cons: "Being stuck on runway, waiting to take off. And very limited updates. Already a long flight ahead of us, waiting to take off is very depressing."
Pros: "I've learned to pack whatever I need into a backpack that's within their personal item limits. This makes traveling on cheap flights easy."
Pros: "Inexpensive ticket prices."
Cons: "Officially the worst chair I have ever been seated in. Not just on an airplane, the worst chair I have ever had the displeasure to sit upon. Even when the plane was not as full, there was no way to get a single moment of comfort."
Pros: "The trip was cancelled due to Hurricane Matthew, but the refund process was quick and easy. Received the refund in 2 days."
Cons: "When I booked the flight I was not given any information about paying for baggage ahead of time. Much to my surprise when we checked in we found out that carry on baggage was not free, and that we would have to pay to check bags. The plane itself felt especially cramped, crowded and flimsy."
Pros: "The flight was on time."
Cons: "I had to pay 40 for a carry on bag, although I'm pretty sure not everyone was made to pay that. In addition, when I went to check into my flight there was no attendent at the ticketing counter because there was no flight for 2 hours. The whole reason I get to the airport early is so I can battle the TSA line not wait to check in."
Cons: "First they delayed the flight for X then they downgraded the airplane so that it would be a full flight then they overbooked the flight"
Pros: "I made it to my destination."
Cons: "Fees to have a seat on a plane you already purchased a ticket for. Carry on fees are ridiculous! I will never fly Frontier again nor will I recommend it to anyone... Ever!"
Cons: "My flight departed over an hour late, because the airplane arrived long after the scheduled departure time. I was just able to catch my connecting flight."
Pros: "Flying through the air"
Pros: "The airline was prompt and actually ahead of schedule fly both departure and arrival on both trips. The plane was clean comfortable and all around fantastic for being a little older. The pilot was amazing, very conscious of movements and incredible landing skills."
Cons: "No free drink or peanuts."
Pros: "The staff"
Cons: "The delay"
Pros: "nothing, the service was terrible all around for frontier airlines."
Cons: "The airline had a hidden Carry On Luggage Charge that blindsided me. The combined cost of taking a carry on cost over half the amount of my roundtrip airfare for three people. Other airlines provide complimentary carry ons as a service to their customers. On top of this the flight was delayed by more than six hours and we were not offered any sort of refreshments on the flight free of charge to compensate for the large delay and overall made the experience poor. I will never fly with frontier again and would neither recommend the company to my clients or friends. I demand a refund on the charge of my carry on luggage as that was a shady business practice and poor service by frontier airlines for also delaying my flight."
Pros: "Arrived early to our destination"
Cons: "Although we arrived early to our destination we had to wait an extremely long time for our luggage to arrive on the carousel... Employees walking around when asked why the delay they did not have an answer didn't seem like they cared."
Pros: "It was on time. The crew was generally friendly. The take off and the landing was pretty smooth."
Cons: "I didn't like the cramped feeling. I was in the aisle so there was nowhere to rest my head."
Pros: "The staff on board was nice."
Cons: "For starters when checking in at the ticket booth they don't take cash. I had to buy a prepaid card and pay 45 with card fee to check one 30lbs bag. Then I had to sit in one of the most uncomfortable seats. Everything on flight as far as drinks and snacks went was purchase only . no wifi was available not even to purchase.. Then when I got to my destination my bags where not there I had to wait till 4:45pm the next day. No refund was given for baggage check they made it seem like it was no big deal."
Cons: "I don't like to pay for my carry-on or my seat selection. The seats are very uncomfortable. The staff was crabby. I will not fly Frontier again."
Pros: "Not much. Will not fly this airline again."
Cons: "Extra charges for everything. Even water and coffee weren't free. Seat charge, what is that ? Overheard a fellow passenger say he felt as though we were treated like cattle."
Cons: "very cramped seating. Fee for carry on. Not a good experience"
Pros: "Everyone was extremely friendly and helpful!!!"
Cons: "I thought the flight attendant was very rude to a young mother flying alone with her young child over a seat belt issue ( this was before the seat belt sign was illuminated)."
Pros: "Attendants were pleasant. Flight was on time."
Cons: "Charges for selecting a seat and all bags other than a personal item."
Pros: "Flight was early which was a delight. Friendly crew. Only free water. Plane was clean. No first class."
Cons: "Was not made aware that there was a charge for ANY baggage. Very unsettling at the gate, and felt I had been hijacked into paying that fee. Makes for very bad public relations."