Pros: "The Capain kept us well nformed"
Cons: "4 hours trip, international, and only food to purchase."
Pros: "They change my seat from middle to window, but that’s all."
Cons: "Flight delayed. Food was salty and cafeteria like."
Cons: "We actually did not go directly to Marseille, but due to a delay, we missed our initial connection and had to take a flight from London to Frankfurt and then from Frankfurt to Marseille. The total trip was 24 hours long and exhausting."
Pros: "Nothing to complain about. It was a nice, calm trip."
Cons: "At least my wife and I were seated together on this trip."
Pros: "Comfortable seats"
Cons: "On a 4 hour flight Offer snacks and water without charge. Children were screaming the entire flight. The crew stood in the back reading magazines instead of checking if people needed more drinks."
Pros: "Staff were very kind and helpful"
Cons: "The two meals we received were not quite enough to see us through a 9 hour flight"
Cons: "Feeling like one of many cattle funnelled through an already over-capacity system."
Cons: "The boarding crew forced us to check-in our handbags saying there's no space on board. The flight was half empty. We had to wait 30 mins to get our luggages when we arrived. Very annoying."
Cons: "One of the worst experience I’ve had, if not the worst. Lack of communication between flight attendants at gate was the main reason for missing our flight, after 2 delays from the previous flight. When we got to the gate they closed it at that moment, earlier than it should have. A Mr. Fenney, person in charge at the gate, didn’t help much. Just went through the motion and as slow as possible trying to help us. It seemed he just wanted to pretend he was helping us. Worse was his attitude when telling is the gate has already closed, didn’t do anything to help us, nothing at all. We had to literally get information out of him. We then went to customer service were the same thing happened, a lack of care that we missed our flight due to things out of our control. Even to the point where the agent told us “be sure to be there on time this time”, like if it was our fault we missed it (we told her the details of our situation). Till this point they don’t seem to care. They left about 15 people, that i know of, hanging. If they had better comunication between gates and waited a miserably 5 more minutes (although they closed the gate earlier then they should have) everyone would have made it. Throughout the whole process we noticed that american airlines employees did not care that many on that first flight had connection flights. They were just going through the motion, slowly while all of us were a bit desperate knowing that the layover time was going to be very close."
Cons: "there's no screen. hence there's no chance of entertainment. a cup of water or just a juice box should be free/standard."
Pros: "Flight crew was amazing! And also appreciated the envelope for the lose change going to charity"
Cons: "Left standing 30 minutes during boarding process. All food and drink for sale only. Even a glass of water. No entertainment. Seat barely large enough for small person. No immigration cards available on the flight."
Pros: "Good smooth journey"
Cons: "There was no entertainment"
Pros: "Cabin crew were friendly, attentive and even observe passengers not getting good sleep. Their smiles made the trip a more pleasant one."
Cons: "Headrest... to nitpick, but that is probably a standard one. If headrest may be further adjusted to suit passengers of different height."
Pros: "Crew are really the highlight. Food and seats are good in business class."
Cons: "Boarding was a bit chaotic. Passengers were bunched up outside the departure lounge - not sure if there were lines or not. Got sorted when we got into the lounge."
Pros: "Flight crew was top notch with few exceptions. Safe journey. Great price tag with what should have been limited connections."
Cons: "BA used to be one of my three favorite airlines, especially the international. Sat on tarmac for over 2 hours because no one thought to load luggage of a couple hundred people or de-ice the wings for the sprinkle of snowflakes that terrified London. Cancelled our first flight to London a few hours before we were to leave home and after two hours on the phone, we were instructed to cancel our remaining flights and purchase a connecting flight to our destination ON OUR OWN DIME with the hope BA May reimburse. Had to fly into another COUNTRY, pay for our own hotel room and transfers and got to our final destination a day later, with only crossed fingers BA will take care of some of those expenses or at very least reimburse for the cancelled flight. They Lost our luggage on the way home because of a 2-hour delay (tarmac story above^), because they involved 3 airlines in their efforts to help us connect back home. Staff and crew we saw face to face were great to help...though not all customers shared that experience as we witnessed. Administratively, based on our 2 weeks of multi-country travel with them, BA seems to have lost the ability to manage themselves. 2.5 hour flight from Rome to London has terrible service and we had to ask for water to drink. Everything else was paid...I’m accustomed to that on regionals Euro commuter flights but very surprising on a full-fledged BA plane covering that distance. So many extra inches given to the thirty folks in first and business that commoners get sardine seats across the pond to America. That being said, the seats themselves are plenty comfortable withthe exception of arm rests that do not fully position upright. BA used to make you feel incredibly fortunate to fly with them. Now, I appreciate the crew who worked very hard to make-up for such an ugly delay on the ground and in baggage and flightbmanagement. The rest left me with a migraine."
Pros: "Great for traveling for the first time with my toddler! The staff were so nice and helpful."
Pros: "That was my first experience with the Airbus 380. The plane is an excellent ship and the takeoff and landing was surprisingly smooth. Flying is very stable as well. Although it has two decks you are just in one and it looks like any other long distance plane. Seats are a bit narrow but comfortable. Entertainment is individual and plenty of options. Economy cabin is divided in two sections and each section has its own lavatories."
Cons: "The boarding and disembarking operation is never-ending and of course economy class has to wait until business and first -that are considerably large- have completed their getting out. Even with two exits for the two decks it was very slow. On boarding I also noticed that several passengers boarded the wrong deck: nobody but a generic sign was telling them what gate was theirs. With 450 or 500 passengers the chance that something goes wrong increases. In our case a passenger didn't make the connexion and the luggage had to be removed. Food is just fine. Surprisingly the beverage was extremely short of options: just wine or water, no coke or sodas. Same with supper: just coffee, water or juice. The trip was long -9 hours- but no water was offered between meals."
Pros: "Big wide seats on this Airbus compared to the 7 hrs flight from BWI to London on the Boeing Dreamliner more like Nightmareliner"
Pros: "Great seats and great aervice"
Cons: "Entertainment system is outdated and too small. Akso needs more chides"
Pros: "Not much, flights were on time is the only positive"
Cons: "Turbulence (other airlines went out of their way to avoid it, by BA didn’t seem to care), BA has got rid of in flight services - so what am I paying so much for? - and made me exit and re-enter through security despite the fact that I’d checked in for a connecting flight. Overall not a positive experience and don’t think I’ll be rushing to fly with them again."
Pros: "Much more space than on American Airlines,"
Cons: "My main issue is that I wasn't adequately informed that it was a codeshare and that I could choose my seats ahead of time"
Cons: "Boarding was not well organized"
Pros: "British Airways is what flying used to be. They are on time, polite, have great service, food and entertainment. The blankets, pillows and headphones are finished free of charge as are the meals that I thought were good. The personal entertainment systems include something for everyone. I highly recommend British Airways."
Cons: "Londoners operate at cooler temperatures than us Florida residents and I was freezing in a sweater and blankets on the flight from London to Tampa. The cabin could have been warmed up a bit."
Pros: "Good experience."
Cons: "Flight was delayed for 40 minutes"
Pros: "The flight left on time and arrived on time The open skies lounge in Orly The meat and cheese platter was pretty good"
Cons: "The club sections have three seats with the middle seat blocked so it is like you are in coach nothing special at all. Easy jet with paying for up front seats is better value."
Pros: "The airplane was new"
Cons: "Check in Crew and service Unqualified personnel is running the operation I suggest they get some training g from Turkish airlines"
Pros: "My gluten free meal was delivered and acceptable, the seats were comfortable and the crew was exceptionally helpful and friendly."
Cons: "After first class boarded, the remainder of the passengers lined up all at once. As it was a large plane, there were two entrances and it was hard for them to keep up and direct us to the proper door. It was a minot issue."
Pros: "Delayed flights Lot of noise inside the plane lgw-ibz"
Cons: "Asked to check baggage in right before boarding. Cabin pressure was terrible. Seats were not comfortable No food was offered for free. No entertainment was offered. Disappointed in flying Airbus 321"
Pros: "The airbus 320 was clean and well maintained"
Pros: "Great meals, entertainment options, and service. Perfect landing of the 747 as well."
Cons: "Not the fault of British Airways, but Denver International Airport has a cumbersome and lengthy process for the re-entry of U.S. Citizens. We stood in two different lines for over an hour to be screened for customs."
Pros: "Crew were pleasant"
Cons: "Business class seating is bad but centre row in business is terrible in all respects. Tickets should be sold at half price"
Pros: "Great service and experience."
Cons: "The boarding was a little long."
Cons: "Massively cramped seating. BA needs to work out if it is the national carrier or a budget airline. The seat back of the passenger in front, when reclined, basically trapped me in my seat and made the entertainment screen very hard to see.The crew were efficient but quite rude to the passenger next to me when she hesitated over a meal choice. I will go quite a long way out of my way to avoid traveling on BA in the future, based on this experience."
Cons: "Never boarded the plane. Connecting flight got delayed by 2 hrs and 57 minutes leaving from Madrid. After 2 hours of hassle, Iberia airlines was able to put me on another flight from Madrid to London to NY."
Cons: "Everything was for sale only."
Pros: "I liked the fact that the crew got out of he way when I went to the bathroom."
Cons: "The boarding process was chaotic, everyone ran to board and it wasn't clear who could board when, there was no wifi on the plane, the "screens in the headrest" were not functioning, and the ones that were were SO OLD that you could see the lines on the screen where you were supposed to touch, entertainment was terrible, and we sat on the runway for over three hours because "the left engine wasnt starting" only to discover two hours later that a latch was frozen which is why it didn't start, so they defrosted it and then we flew. WTF?!"
Pros: "I got upgraded which was a huge bonus and the staff were great and attentive."
Pros: "Crew was attentive and polite."
Cons: "When the person in front of you lowers his seat 5 minutes after takeoff and keeps it down the whole flight, it makes it hard to eat and really uncomfortable. I have a LOT of miles (avieos or whatever they call them) but never get offered an upgrade to economy plus like I do on other airlines."
Pros: "I appreciated the flights taking off on time, the flight being attentive, and arriving on time."
Pros: "Food and entertainment were great"
Cons: "Crew started out way too smarmy. First half hour of flight was nearly continuous, repetitive stream of innocuous announcements. After that, the general mood from the crew was snotty. One male attendant in particular was grouchy and touchy, physically grabbing tables and seats and repositioning the passengers for landing. Another wider attendant seemed to make it a personal vendetta to barrel into anyone who dared extend a shoulder into "her" aisle. During last two hours of flight, the cabin temperature soared into the high 80s (I blame the grouchy attendant), which was made worse because that model of plane didn't have personal air vents."
Pros: "The flight on BA was nice and service was good. The food was acceptable. I liked their entertainment - lots of good movies and other things to watch."
Cons: "The connection in London - just one hour - was absolutely not enough. It takes 15 minutes or so just to empty a large plane. Then, if you have to make a connection from one terminal to the other, as we did, you rush to a bus that drives you all the way across the airport. At that point you rush to find yourself faced with going through security yet again. All this made us miss our flight and turned what should have been a 10 hour trip into a 24 hour trip. That is British Airways fault for leaving so little time to connect. When you book your flights, be sure to have an hour and a half at the very least - preferably 2 hours."
Pros: "The BA crew were great."
Cons: "Economy seating was not particularly comfortable but acceptable for a short flight.the"
Pros: "La atención del crew en el avión"
Cons: "Aunque Sean viajes cortos ofrecer almenos bebidas"
Cons: "A snack upon arriving"
Pros: "uncomfortable seats, narrow space"
Cons: "If the plane had some wifi, better food,"
Pros: "Nothing. Iberia wouldn’t let me on the plane."
Cons: "Iberia could have checked us in and if we had been unable to get on that particular flight could have put us on a different flight instead of just telling us we were out of $360 and we would have to pay full price for a new ticket."
Cons: "Missed connection and this delayed by 20 hours to final destination."
Pros: "The food is very good in 1st class."
Cons: "Even though 1 of the 3 stewards was really excellent at everything (foremost his impecable attitude towards passengers), nothing is really standing out anymore in IBERIA 1st class. It used to be extremely good, but now everything is banal. No attention to detail or pleasantness. The one thing that really concerns me is that Spanish stewards, more the women than the men, are becoming more rude than before. I understand that some passengers must be a hassle from time to time, but this is their one and only job, so a nice attitude is of the utmost importance."
Pros: "Perks of being emerald"
Cons: "Kayak did not send me my booking reference in the email. kayak has no customer service number"
Pros: "Friendly staff"
Cons: "My airfare includes baggage with the receipt yet the agent at check in said I had to pay for luggage and I didn’t book with them directly. Low service level."
Pros: "The lunch in the flight back. The service was good."
Cons: "The spaces between seats and the bathrooms. It should be a person checking if it look okay after 2 hours flying."
Cons: "Food and entertainment low only because they weren’t included. Flight experience was very good. Left a little late"
Cons: "Awful. My departing city (ZAG) was unable to process tickets for my connecting flight. Upon arrival to (MAD) the gate agent was distributing tickets on a 1st name basis. Literally just handing out tickets without verifying IDs. Not all us PAX received a ticket and were instructed to go to the customer service desk, all the while boarding was ACTIVE at the gate. While at the customer service desk, Iberia showed little attention and/or urgency for us folks who did not have our connecting flight credentials. I finally received a hand-written ticket to board an international flight. My original seat selection was not honored. The overall flight experience was poor and NOT enjoyable."
Pros: "Boarding and deplaning was done in a fast and orderly fashion. Crew members were polite and services were done in a coordinated manner. The food quality and quantity was good. The entertainment system and availability of options was very good. Seats were spacious and the blanket provided was very nice."
Pros: "Movies, organized boarding"
Cons: "Crew unhelpful arrogant"
Cons: "Short flight so no type of entertainment or drink/food service."
Cons: "Changed our seat without notification and didn't help. We talked to 4 gate agents, the boarding gate agent and 3 crews, and they didn't try to help, at all. The pillow had coffee stains and eye make up, even though they were wrap in plastic...."
Pros: "I didn t like when a chose to fligth in Latam and thrn chance for iberia"
Pros: "Me gusta el servicio, la comodidad del idioma.. y la puntualidad de los viajes.."
Cons: "Yo me sentí mal con la displicente atención del auxiliar de vuelo. El no quiso ayudarme a poner mi equipaje de mano en el compartimiento encima de mi asiento. Dijo que si el levantaba esa maleta el podía dañar su espalda.. y el seguro no lo atenderia.. le dije al señor que yo había solicitado asistencia.. pero el dijo que para otra vez, pusiera mi equipaje en carga.. un pasajero vecino de mi asiento al ver la negativa actitud de ese señor.. levantó mi equipaje y me ayudó. Yo soy viajero frecuente de Iberia y se que una mala actitud no hará cambiar mi preferencia."
Pros: "I loved being offered newspapers before takeoff. in-flight entertainment had a good selection, food was good, and there was a decent amount of space on this flight because it was relatively empty."
Pros: "Check-in was good, no queues. I arrived about four hours before scheduled departure time and check-in had been open already for an hour. In Mexico City Airport I had missed a flight three days earlier as I'd been observing the departure screens and they'd failed to update the status of my aircraft: this time I was informed of the gate at check-in. Flight was on time and didn't do anything scary. I was lucky as my neighbour found another free seat so left me with more room."
Cons: "I've found Iberia to be uncaring. This flight was much the same. The food and drink service was cheap, and I felt the attendants didn't feel like they had to try to give good service. The new entertainment screens kept coming on, and I kept turning them off as I wished to sleep. Eventually I discovered they were being triggered by the electrostatic charge on the pillows that I was rearranging."
Cons: "Baggage lost is constantly a problem with Jerez Airport!"
Pros: "Arrived 10 min early"
Cons: "I paid extra for a seat in the exit row and as soon as we took off someone from another row snuck into the exit row without paying and the flight attendants totally ignored him and he sat there the entire flight for free. They don’t give you so much as a glass of water for free and the luggage took 45 minutes to appear after landing. I certainly wouldn’t chose to fly them again if I had an alternative tho they are better than that horror Vueling whose seats were so close together that I was unable to sit with my legs straight because the leg room was so little."
Cons: "Entertainment Screens did not work. Charged for drinks."
Pros: "On time. Polite crew. Plenty of USB chargers."
Cons: "Crowded waiting area. Seats do not recline. Expensive food on board. Entertaining is only for people who sign-up to ‘another’ website. Iberia already has too many websites, users and passwords."
Pros: "Check-in was fast and efficient in Boston. Crew was friendly with good service."
Cons: "No legroom. If they're giving this little legroom they shouldn't allow seats to recline."
Pros: "the AC worked. the last flight had warm air from the vents"
Cons: "flight was delayed 3 hours to begin with.. it was unorganized....no apology was given whatsoever.. plane was a bit uncomfortable. flight crew looked unhappy..I like to see people smile."
Pros: "Cabin crew did reseat a passenger when there were two tallish men in same row."
Cons: "The seat on the LGW to MAD leg of my journey was very painful and uncomfortable. Seat pitch was very short. I have never seen such close seats in 45 years of flying including bargain airlines let alone more pricey higher quality airlines like British. Iberia was supposed to be an extension of British. When I arrived at MAD I went to the Iberia desk and tried to make an upgrade to their "business" class which was not up to the level of British's Premium Economy. At the Iberia desk at MAD, or online, or on the phone to upgrade the short leg of my return trip without raising cost of my whole round trip from USD $1250 to over USD $4000! years.This was RETURN part of my journey! Also was not able to choose seats ahead of time at MAD when I landed, online, or on the phone. British also said that I could not upgrade just the first (MAD to LGW) leg of my return journey. I would have to upgrade the LGW to TPA also. It is critical to me that I can physically fit into the space between my seat and the one in front. Emergency evacuation would be very difficult for all pax with the short seat pitch. My having to sit sideways with my legs in the aisle would make it more difficult for other pax to to evacuate in an emergency. Since I need a wheel chair I can no longer request the exit row as I have done for 45 years. British should be aware that bad experiences with partner airlines tarnishes their reputation. As a premier airline British should pressure partner airlines to maintain seat pitch at no less than 32 inches which is still tight for many people. Since not all partners have equivalent classes of fares, British should allow mixed classes. For example on a TPA to MAD round trip journey, it should be possible for the transatlantic legs to be at Premium Economy prices, and the short legs LHR or LGW to MAD at business class prices. Feel free to contact me."
Pros: "At this moment only the entertaiment."
Cons: "I would have like them to have been more humane and provided me with enough information so I could go ahead and get me something clean to wear right away. Tonight after I called they still don't have information on my luggage, and overall should have a better management, cause once I give my luggage to them, I expect them to care for it, that is implied on the customer service agreement."
Pros: "The flight was quick."
Cons: "It was incredibly close."
Pros: "Took forever to board. Had to take a bus to plane. Last on, no overhead space."
Pros: "Absolutely nothing."
Cons: "Absolutely everything. I paid for a seat only to get bumped to the very back of the plane. I waited in line for 30 plus minutes to talk to a gate agent who just ignored everyone in line. Their service is worse than United. You get what you pay for. I will never fly with these clowns again. And I want my $33 back for the seat I didn't get!!!!!"
Pros: "Pilot was great, soft landing, smooth takeoff"
Cons: "Small seats"
Pros: "Quick flight - the staff was great and prompt for boarding. They were really accommodating and friendly. The seats were comfy although small. I feel asleep numerous times with no problem, lol."
Cons: "There were no negatives with this flight. I felt it matched the pricing and what I expected."
Pros: "Everything abou the airline. The boarding was quick, the flight crew were wonderful, the flight was clean and smooth."
Cons: "Passengers moved their seats all the way back without considering people behind them. Very small leg room."
Cons: "It was not British Airways, they put us on Iberia."
Pros: "The crew was super friendly."
Cons: "We didn't start boarding until the scheduled departure time. Made my connection much tighter than it needed to be."
Cons: "Lost luggage, hot plane, charged for water"
Pros: "Hat it was a quick flight."
Cons: "No entertainment, no free beverages or snacks, crushing legroom."
Pros: "Everything flowed very smoothly desite the fact I had an irregularly shaped carry on. It was no problem, Staff were positive and acomodating and that lead to passengers being accommodating to each other. The intertainment was great, the only draws back is that I slept most of the time and wanted to watch another movie."
Cons: "That I had to bother the person sitting next to me to get up when I wanted to go tot the bathroom, but he was very accommodating"
Pros: "Speed of boarding and free wine!"
Cons: "Despite asking the crew 3x, the TV in my seat did not work. Each time I asked it was like they were hearing it for the first time. They wrote down my seat number and never came back. Thankfully I had a book! The seats were horribly uncomfortable and my legs and behind went numb several times. The food was awful and I regret eating it as I had a stomachache for several hours."
Pros: "The plane was quiet, the crew was extremely efficient and polite."
Cons: "No complaints."
Pros: "Easy check in and comfortable seats"
Cons: "According to my itinerary, we were scheduled to fly from Marrakech to Casablanca on Royal Moroccan Airlines flight 402. There was no flight. My itinerary also said we were to fly out of Casablanca on American Airlines. After sitting at the gate for over 2 hrs. in Marrakech,one of the ground crew members told us our flight had been canceled, but we were never notified. The supervisor refused to give us a letter stating that they screwed up by either sending us to the wrong gate, or that the flight had been canceled so I could get my money back thru my travel insurance. She said the flight was not cancelled so it wasn't her fault. No flight left from our gate. She refused to help us book another flight. I had no smart phone to book another flight and she told me, that was too bad. I asked what should I do, she said "that is your problem not mine, I cannot help you." There were 2 others they sent to the wrong gate and 6 others who had the same problem as us. Later 2 others, on a different flight with RAM, walked up to the ticketing section and said they were sent to the wrong gate and missed their flight too. I need a letter from someone so I can retrieve my $1800 back from my travel insurance because we had to book other flights and stay an extra day in a hotel in Casablanca. I don't feel that is asking too much. We were there early to fly out and did everything they told us to do. Luckily, someone cared enough to let me use their smart phone to book another flight and hotel or this could of been a real tragedy."
Pros: "The team in both Rome and Madrid to went above and beyond. They were polite and empathetic to our situation, which was not Iberias fault. And they went out of their way to get us home on time. They always stayed positive. My family of 6 really appreciated. They have earned our loyalty."
Pros: "They had a lot of movies and games on board. Meals and drinks were free along with blankets and pillows."
Cons: "The man at the front desk failed to scan my bag when I checked it in. My bag is now lost and I have not been contacted yet."
Cons: "The seat did not recline, a bit ridiculous for a plane that size"