Pros: "The airline is top notch and treated you great like it should be."
Cons: "The sears where a little tight but not bad and the movie options were ok not great."
Pros: "I like the atmosphere of the Swiss airline company, checking in, flights was excellent"
Pros: "Crew was fantastic"
Cons: "Boarding was delayed by 30 minutes. May have been beyond the crew control."
Cons: "2 hour delay and 3 crying babies on a red eye."
Cons: "The boarding organize by group could improve the process"
Cons: "The connection time was too long"
Cons: "Swiss does not know how to handle their own problems and hurt passengers in the process."
Pros: "The crew was very nice and very good. They served the evening meal very promptly. They could have made another trash run prior to everyone trying to sleep for the night flight."
Cons: "The coach seats are narrower than any I have encountered and they are very close to the rows in front and behind. Not comfortable at all."
Pros: "Service and food were good considering it was "plane food". No delay whatsoever."
Cons: "Black box under the front seat. No room for legs. Seat blocked in lower position, impossible to make it stay in upper position. Entertainment wasn't working good: extremely laggy when it was working ... Seats are way too short. You got the neck support into the upper back ... And I am only 1.80m. Overall, I am done with Swiss until they upgrade their planes. Wifi was 99usd for 220 mo ... what a joke. A 20+yo plane for a such reputated company. There was still the ashtrays inside the restrooms."
Pros: "Paid in advance 45.00 a seat to reserve! Otherwise they assign at Check-in! Still ended up with a standard not premium seats in center. I chose 2 side seats online but plane must have changed. Literally could not move. My travel partner ended up spilling wine on himself primarily due to this and 1/2 size drop down trays. Call button brought no help , had to get up and go retrieve steward in back myself!"
Cons: "Comfortability , mediocre service."
Pros: "On time. Friendly employees. No issues at all."
Pros: "Everything was good. From the service to the food."
Cons: "I arrived on Thursday, today is saturday and I am still without my luggage."
Pros: "Abosolutely nothing i paid extra for the good reviews i found online but the service was so poor i am disapoi ted i paid that nuch extra for a terrible experience"
Cons: "Entertainment didnt work for the entire trajectory I requested assistance and was ignored every time I requested a vegan meal and was not provided one Boarding was long and disorganized Bathrooms were so dirty, we had not taken off and the barthrooms smelled terrible"
Pros: "The hospitality & staff were impeccable."
Pros: "Smooth flight"
Cons: "I ordered a kosher meal and did not get it. The seats are very uncofmfortable. When the one in front puts their seat back it goes almost in to the face of the one behind."
Pros: "Prompt and business like"
Cons: "As a business passenger I was told to go to the Avianca lounge this lounge is not Swiss standards the man sitting next to me was in a t shirt and swim shorts I started flying all over since 1952 most in the back so sorry to see such relaxed protocols"
Cons: "Leg room."
Pros: "The flight attendants were attentive, food delicious, movie selection great also."
Cons: "I flew from Miami to Zurich, Zurich to France, France to Zurich, and Zurich to Miami within the span of a week and they were all at least 30 minutes late. BUT flight attendants came by with water while we were seated and offered chocolate, which I really liked. It wasn't the worst thing for me, but I can see how it's annoying."
Pros: "Food was decent and flight crew friendly."
Cons: "Very bright light in hallway stayed on for entire red eye making it impossible to sleep."
Pros: "Nothing because the airplane seats were terribly uncomfortable!"
Pros: "Our of the 4 females I interacted with only Miishiie was helpful. The movies are a good selection. They were on time."
Cons: "I'm 6'2 and black. I asked if I could pay to upgrade to business class after viewing coach. They lied and said it was full when I could see empty seats. They bumped up a white female for free 3 hours later."
Pros: "Nice staff"
Cons: "Old business class, old enterior, cabin too hot, seat uncomfortable due to permanent deflation of cushion."
Pros: "Friendly attendants responded to every need. Chicken with rice meal was very good."
Cons: "The sound system for movies was distorted."
Pros: "Food usually was very bad on SWISS flights' econ class, this was surprisingly better (just better, not good). Staff were professional and polite though they spoke very loud even when most people around were asleep."
Cons: "At check-in counters, staff managing the queues did not speak English at all, same thing at the security check queue, only Spanish speaking. There should be some clearer instructions of how and where to queue at boarding. Everyone just wanted to cut queue."
Pros: "everything, the crew, the journey, the food and the entertainment as well"
Pros: "I liked everything.....the food, boarding, comfortable, the crew. It was excellent! Will fly them again."
Cons: "The movies were the same so coming back there was nothing to watch."
Cons: "The seats were too small. No room at all!! Could not rest bcause the passenger behind me was kicking the seat the whole trip. Very very disappointed We also paid money to reserve our seats but then checking in they gave us other seats. This is not how you do business."
Pros: "Excellent flight staff and better than average airplane food."
Cons: "If one is over child height and the uncaring person in front of you slams their seat into full recline, one will be miserable on steroids. Swiss Air will not correct the small free space capacity (both pitch and width) most assuredly. Thus, I now fully appreciate why fellow travelers embrace airplane knee protectors. "Don't leave home without them," especially on Swiss Air (emphasis added) !"
Cons: "Headsets did not work"
Cons: "An hour late, not Swiss fault but Captain continued to broadcast 5-10 minute delays. Just say it's going to be an hour, then we can all turn our phones back on and go to the lavatory."
Cons: "The service was terrible.. I asked fora napkin and the stewardess got mad at me. Dinner wasn't good and the breakfast was horrible. Everything cramped in a little box. One cup of coffee with one sugar and one cream. Seats were very tight,no room to move. I have always used Swiss but this was such a bad experience, I will reconsider for next time. I think I paid too much Money for what I got! Heidi M Krakoski"
Pros: "Entertainment was great. Staff and food was good as well"
Cons: "No room for legs"
Pros: "Everything was great while aboard!"
Cons: "I wished to upgrade to business for aditonal $1000 which resulted in a 15 wait . There was only one person allowed to do that and she was obviously owerwhalmed. I got a smile out of her eventually but the whole process seemed wrong considering the amount of money i spent on that ticket:( Wish whomever I got to first at the counter were able to make the change and spare me the walking around and waiting."
Pros: "Service-first class! The hosts did their best to keep me comfortable after my operation. My TV system did not work at all and there was no sound. This was not addressed. The directions were not clear on the control machine. It did not say to keep pressing start after each activity The flight was ice cold during the entire journey. I was told that if the pilot put on a little heat the others would complain."
Cons: "Food was the worst I've had on a European flight. I ordered special food that had n0 preservatives because of my stomach ailment. I got Molly's special pre packed horrible food all through the flight filled with preservatives and prepackaged. I therefore didn't eat anything. They kept giving me kosher food on top of it . That was worse. I did not order kosher food! So on my entire flight, I ate nothing. The hostess finally found a left over but it was horrible as well. A tiny salad with plain head lettuce, not like the Lufthasa food. This continued into breakfast. Molly food was unhealthy and inedible. I ate one piece of packaged cheese for the entire journey."
Pros: "I request tow time for Hindu vegi 1st when I booked and 2nd one day befor my departure with costumer service and they confirm because last tme i flue in outher airline and i had same problem and i hard good things about Swiss air but I was very unhappy and dicipoint in my flight they told me they didn't have eany information for my special .request For my bussness i fly two times a year to India next time lam not suor I will fly with Swiss air"
Pros: "The food and the service"
Pros: "the food was good and i like not having to deal with private screening from tablets."
Cons: "The space between rows are uncomfortably narrow (and I am a short person). It also does not help when the attendants would not want to disturb a sleeping but have no problem allowing us to eat off a tray with our forehead touching the back of the seat in front. This happened to me on the entire journey on Swiss from Miami to Zurich to Cape Town. It is almost a health hazard not being able to move and forget about trying to even use a laptop because when the person in front recline her seat, you have no room to even type (and my laptop was only a 13 inch Mac.) I am a million miler on United and this is one of the most miserable flights that I have taken. I also don't like the fact that we cannot get seat assignments until 23 hours before departure- not even for preferred travelers."
Cons: "On 4/23/2016 I missed connecting flight from Zurich to Zagreb because Miami - Zirich flight delay and horribly slow security in Zurich. To make the issue worse "somebody" (???) automatically deleted ny return ticket portion."
Pros: "Everything. All about my flight was great. Thank you."
Pros: "Crew service"
Cons: "Few seats in boarding area"
Cons: "Boarding was slightly confusing. Calling groups to board was not so organized"
Cons: "my flight was canceled in the last minute,it transferred true turkey where i didn't want to go to for security reasons and landing time issues, i had a chance to buy that ticket for cheaper and get there on time to the turkey airway flight and not come 10 hours early and land at a time i'm expecting I expect compensation for both the price ticket difference as well as for my time wasted, or I will not consider using your airline in the future."
Pros: "Everything from the lady in the counter to the Flight attendant, everything is meticulously thought, even the chocolate in the end :)"
Cons: "Flight cancelled. Two agents at the gate were not enough to handle 300 passengers. Total lack of compassion and poor comunications. Ended up calling Swiss reservation line and after 90 minutes on the phone was confirmed on LH. Spent 12 hours in munich, to arrive in TLV and realize that despite the assurances the luggage did not arrive leaving us with no cloths"
Pros: "Very professional service throughout this international flight. Flight attendants were friendly and helpful."
Pros: "I like the fact that we had options for the selection of meals. Wish there was more varieties. And also wish there was wifi."
Cons: "Didn't like the fact that no wifi was available. Also how narrow the seating arrangement is in Economy."
Pros: "Nice entertainment options, great Chardonnay. Best I've had in flight."
Pros: "Lufthansa is an airline that prides itself on timeliness and service. The boarding procedure was very good, food was very good and service was excellent. I have flown with Lufthansa before and they always prove to me that I’ve made the right choice booking with them!"
Cons: "The weather, we hit some turbulence which is beyond the Captains control. Seatbelt sign came right on and even with that we still landed about 20 minutes early in Frankfurt"
Cons: "Flight delayed and I missed connection"
Pros: "There was a good amount of leg room and the seat reclined to a comfortable position to sleep."
Pros: "The large amount of entertainment to choose from was very nice."
Cons: "Timeliness and comfort in seats could be better."
Pros: "Very friendly, helpful and communicative crew."
Cons: "Only complaint: the touch screen on the seat back was oddly unresponsive and this made it a bit difficult to interface with the various in-flight entertainment options; the streaming music in particular."
Pros: "Great crew. I love Lufthansa. I just wish there was more room for my legs."
Cons: "More leg room!"
Pros: "crew wasn't friendly, seats are very narrow and uncomfortable"
Cons: "FOOD WAS DISGUSTING !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
Cons: "Flight delay for 4 hours due to airline maintenance. Missed connection. They also messed up frequent flyer credit and very leather support in Frankfurt for connection. 2 agents only for plane all of people with missed connection. Lame meal allowance."
Cons: "The Soviet Union wants its airline back. This was perhaps the RUDEST airline experience I've ever experienced. I was at Frankfurt (FRA) airport waiting to board Air Moldova Flight 864 to Chisinau (KIV). Due to a delay caused by Frankfurt security (and no fault of my own), I was delayed in reaching the gate. Since it was past my boarding time, I grabbed my bags from the conveyor belt once past security without having time to repack. I arrived at the gate and the extremely rude Air Moldova gate agent on duty yelled at me and demanded that I give her my boarding pass. When I told her I needed to pack, she yelled that there was “no time for that”. When I searched for my pass, she again yelled and said “NOW!”. When I told her that it was not my fault that I arrived late since there was a delay at security, she said “Not my problem!”. After she checked my boarding pass, I tried to repack and she again yelled “There is no time. Go to the bus NOW!” I once again told her that it was not my fault I got delayed and she again yelled “NOT MY PROBLEM”. In addition to rude employees, the airline is clearly in violation of safety regulations. The safety card in the back seat pocket was written in ARMENIAN – and Armenian only, thanks to the plane having been leased and Air Moldova not appropriately changing the safety cards. How did they expect people who read Romanian or Russian (the local languages) or English to understand it! On top of that, the plane was easily 20 years old or more and dirty. If they can't even keep a plane clean or have the appropriate safety cards, what else are they not maintaining. Do not fly this terrible airline!"
Pros: "I like my trip - good service, good food (vine, whiskey :-) )"
Pros: "Lufthansa is a great airline. My problem is Kayak, who sold the tickets to us."
Cons: "You, Kayak, sold me economy tickets. When I checked in online I saw it for the first time that our tickets were Economy Light. So even though we are Frequent Flyers, we payed $220 for three checkin luggages. I intend to dispute this case."
Pros: "Friendly staff!!!"
Cons: "All good!!"
Pros: "The flight was smooth and the flight attendants were very polite and helpful. It was a great experience"
Cons: "The bathroom was a bit smelly"
Cons: "The flight was delayed twice and the gate was changed..."
Cons: "Late noisy too many children slow boarding"
Pros: "The crew was very friendly."
Cons: "1. There was no beverage service before the meal - that's new to me (travelled 4x around the globe, mostly with LH 2. It took 3 people to open the meal seal with the plastic knife ... 3. You need a written contact with your neighbor about the foot placement - space is so narrow, you need to take turns if you would like to come off the plane without back injuries 4. New custom: serve coffee AFTER breakfast 5. Nobody walked around with water or juice between the meals - you had to wake your neighbor since climbing over someone is no longer possible [either] 6. If you have 2 beverages on your tray and your neighbor needs to get out, you need a third person to assist (impossible to get out of your seat with 2 beverages in your hands (we tried it!) - just too narrow (even for a European Teenager) 7. It was not clearly visible who boards where. An Economy couple standing patiently in line at the Wong boarding line was sent back to the end of the long economy line - although NOBODY was in the business line"
Pros: "Boarding was fast. Lots of bathrooms."
Cons: "wifi was really bad, and they said that's how it is poor choice of movies cramped seats poor food choices"
Pros: "Crew was pleasant."
Cons: "Premium economy upgrade not worth the price! Wheelchair service ordered but NOT provided In Frankfort!"
Pros: "It could be better, the flight attendance one of them was overwhelmed and I could feel her attitude, although she made an accidental movement on my foot she never apologized. And her eye contact was very aggressive as if she would use words. I tried to save the moment, and avoided all further interactions. Not even to look at her, or accept even a single glass of water. She did past through my area and again she was stocked with her cart, and she thought is was my foot again. When she realized that this time was not my foot, (which in the first time it was and she kicked my knee with the speed of her movement and I was not aware to save the moment) nevertheless, the second time and for the rest of my trip I was so careful that it did not happen again. But it happened one more time, but not with my foot. although she thought it was me. She looked at me again with a very bitter-eye but when she realized that the problem was not me she looked at another way acting as if she didnot understand what was going through her mind or my mind."
Cons: "The attidute is what I try not to get involved. I am on the air, traveling, and I don't like to experience any negative feelings from no one. I am consciously aware not to give any reasons for any form of unacceptable behaviors either with or without evidence. I WILL NOT EVER AGAIN, travel with LUFTHANSA just because of the way they treated me in my case which I travel always with my emotional pet, and this time they gave me a hardship and I had to travel without Logan. and additionally to this, I had to accept that flight attendance wordless aggressive behavior. Which in my opinion, I believe she could say I am sorry, and not looking at me as her worse enemy. Madness. She honestly needs a psychological evaluation."
Pros: "Good aircraft, great crew"
Cons: "Flight was 3hrs delayed due to late arrival of the aircraft"
Pros: "Efficiency and level of care, quality of food and drinks, not to mention the entertainment on Lufthansa Airlines!"
Cons: "Nothing to write here, whole experience was excellent!"
Pros: "Had a very comfortable journey. Nice and friendly crew. Amenities at Frankfurt were excellent."
Pros: "Everything was on time, the flight crew was unbelievably friendly, and the flight was empty which made it comfortable and very relaxing!! Highly recommend."
Pros: "Staff is super friendly and works hard to accommodate your needs. This flight also so happened to be empty so I got to lay down and nap haha."
Cons: "Nothing. Everything is great. I'm just writing these words so my review hits 50 characters."
Pros: "Lufthansa is amazing!"
Pros: "2 hours delayed in Munich"
Pros: "I bought the premium economy seats for extra room and I was not disappointed. The extra room was great. The in flight entertainment was very good as well. Lufthansa's food was excellent."
Cons: "The outer window pane had a lot of condensation on it and I could barely see out the window, and I love looking out the window during take-off and landing and I couldn't see much."
Pros: "The service and the air hostess were very nice and kind"
Cons: "The chairs are not comfortable at all :("
Pros: "Good things: 1. The boarding process is very great. The staff doing check-in is very professional. 2. Food on the plane is good, I choose beef stack."
Cons: "Things I don't like: 1. My seat was the 1st-row aisle seat. OMG, the seat is extremely small, my legs were very very uncomfortable. I would rather sit another regular seat instead of the 1st-row aisle seat. Usually, I sleep on the plane during whole flight, but this time I could not sleep at all. 2. There was a curtain which separates the business class and economic class. As the 1st point, my seat was the 1st-row aisle seat, so the curtain hit me every time the crew went through the curtain, which is extremely annoying. 3. The Entertainment screen is so difficult to use, either hard to touch or so slow."
Cons: "Flight was overbooked with many.people being on standby. The crew at the gate was unhelpful making entire experience more streafull than necessary without clear rules how the seats will be assigned (whether we should wait in line or they will call us by names). The flight was 2h delayed in NYC because of the mess at the gate coating me a missed connection to Denmark (not that it was necessary have Lufthansa put any effort in speeding up.my transfer like pick up at the gate, gate information before I left aircraft or even as I approached a desk I. Frankfurt as the conneecting flight was late too). On top of that mess I have not gotten my speciality meal and eintertaiment system was malfunctioning the entire flight. Crew could not be bothered with bringing over water and didn't exactly respond to call button."
Pros: "I loved the ample number of bathrooms and their cleanliness. This was hugely important to me and would be reason enough to choose Lufthansa (and not Swiss Air) again. The families-first boarding made our flight much more pleasant than we'd expected. In all my travels, it's rare for me to have two pleasantly astounding experiences in the same flight. Thank you for your improvements of bathrooms, Lufthansa!"
Cons: "Other airlines have flight attendants who are a bit warmer and more responsive to children. That's one area where Swiss Air came out on top."
Pros: "Crew was friendly. Received very filling meals. Free movies available for watching."
Cons: "We sat on the runway for over an hour with no explanation as to what was happening. At least overall, we only arrived half an hour late."
Cons: "Waste 3 hours in connecting flight."
Pros: "Entertainment and staff were great"
Cons: "It wasnt comfortable and i wasnt able to sleep at all"
Pros: "The first leg of our flight came in late, but the staff at the airport already had someone waiting for us by the gate to escort us to the connecting flight. And the staff was extremely organized and transported our luggage so that it made it to the final destination with us. All this happened in under 30 minutes. Great service"
Cons: "Not enough space in between seats"
Pros: "The stewards did their jobs well."
Cons: "Our departure was severely delayed due to airport and aircraft crew errors. This meant that I missed my connecting flight in Munich, had to endure an extended lay over, board an extra flight to Budapest and endure an even more unbearable lay over there before being able to reach my final destination in Athens. I paid for a one-stop flight and have ended up having to endure a two-stop flight with extended lay overs. I feel completely cheated out of my money and overall have had a terrible experience."
Pros: "Good staff, comfortable seat"
Cons: "The transfer from one Lufthansa flight to another"
Pros: "Handling crew was great . Seat was comfortable!!! Meal was very good and tasty"
Pros: "Food service , steward-ess were personable, seats were comfortable, good leg room,"
Cons: "Very few good Obie's to choose from."
Pros: "I had a very short (perfect timing) stopover on my way to Bucharest."
Cons: "Dirty plane, apparently not cleaned from the previous flight, since there were crumbs everywhere on the floor.... Unfriendly crew, non accommodating, not helpful, or not even following on questions/ requests from passengers. I don't expect a luxurious meal for an economy class ticket, but the food could have been better ( and it is - with other airlines). Some fresher bread - and more eatable - would have been very good. The movie selection was poor - only old, badly rated movies. I know it can be way better than this - with other airlines. Overall I was unpleasantly surprised - very surprised."
Pros: "J Lufthansa , this was my first flight with your airline and `i am glad to say that it was an excellent experience.\The crew was superb and the comfort of both the regular coach and coach comfort was excellent. `I would highly recommend you and will return as often as possible."
Cons: "My son Adam is in Mekele Ethiopia having flown most of his journey with Lufthansa. For two days now, his luggage with his nebulizer and asthma medications has gone missing and not ONE person at Lufthansa is willing to help on their end. Since his last leg was with Ethiopian Airlines, Lufthansa is unwilling to help in any fashion or form in helping to track the luggage that flew with them over two flights. They DENY they have any responsibility to help because it's not their "policy." They wouldn't even look into their computers to see where the luggage was last seen. I am so angry that "policy" is more important to Lufthansa than actual human caring about their passengers."
Pros: "All went well. On time boarding n arrival. Smooth flight n landing"
Pros: "Every aspect of flight was great....and the amenities like real china, glassware and utensils, individual video screens with a lot of options, helpful and friendly staff from counter to crew made my first international flight memorable :)"
Cons: "Good flight"
Pros: "Modern aircraft."
Cons: "Leg room, especially for a 6’3 person in the middle seat."
Cons: "Staff, room, boarding process, flight schedule and more!"
Pros: "Crew was nice"
Cons: "At this stage, you cannot use such an old plane for an overseas 8 hour flight. The plane was so old it even had the cigarrete disposers on the arm rest and it didn't have TVs not power outlets."
Cons: "Flight was fine. Wanted to change ticket to allow more connection time between DCA and JFK and the first two sales representative sucked. I considered never flying American again. On board crew was great."
Pros: "The econ plus/premium econ seats were pretty comfy! I wish I had used miles to book first class, as this plane had a dope 1st cabin."
Cons: "Well, pretty much everything but the actual seats. The service was...well, you can't really call it service. Gate staff lied about the status of the plane, updating the boarding time to 10 minutes and then announcing that the plane was still in the hangar. Passengers would have been much happier to hear the truth of a 2h delay so that we could get food/drink. Instead we had 2h worth of promises that the plane was leaving in 10 mins. No effort was made at being nice--no free snacks or whatever would be nice to make people feel cared for. But what's worse was the flight attendants. I don't even feel like getting into it--just suffice to say these are people who should not be working in the service industry. I saw them being rude to a number of people and it made an already bad experience (with the 2h delay) that much worse. It's not that hard to be polite to people. AA should do more to hire caring, kind staff who create happy vibes even through stressful times."
Pros: "We took off and landed safely."
Cons: "Felt very low budget and cramped."
Cons: "We waited on the check - in line for 3 hours because only 2 customer service reps were there to check-in customers. In 3 hours, only 2 people were assisted, causing us to miss our flight. I was traveling with my infant daughter on her first flight, I wasn't able to nurse her or change her. What a terrible experience. Are you working with American Airlines to improve their customer service? Surely, because you offer their flights in your site you support their practices. I just wanted a comfortable and reliable flight for my family. It's been very frustrating so far..."
Pros: "Veggie Asian meal was great - curry."
Cons: "Freezing cold air conditioning. Seven hours siting in a fridge. Asked stewardess to turn it up. She didn't."
Cons: "We flew from Rome to JFK and arrived at 12:40 pm only to find out that our 3:30 pm flight had been cancelled a long time ago. No one had notified us of our new booking on a 9:10 flight to Boston. No one at American or British Airways could provide us with an earlier departure or compensate us to take alternative transportation. Our 9:10 flight was then delayed until 10:50 pm. We arrived in Boston at 12:02 am, 11 1/2 hours after our arrival at JFK from Rome. This was not a very friendly welcome home. We never would have booked such an extended delay as we only live 4 hours from New York City."
Pros: "The staff were very friendly and helpful"
Cons: "Bag checkin had already been done online but did it again in terminal, weigh in lady not helpful or friendly, quite abrupt. Onboard seating cramped and worse when front seats were reclined."
Pros: "The stewardesses were very polite and helpful"
Pros: "Smooth flight, got in early."
Cons: "Breakfast was average. Could do better"
Pros: "Absolutely no part of the flight was comfortable or enjoyable."
Cons: "The plane itself was clearly an older model, lacking many amenities I’ve come to expect flying coach. The overhead compartments were too small for larger carryon luggage, and no one on the crew alerted passengers to this. Thus, many passengers had to go against the traffic of those still boarding to find space for luggage. My seat was at the back of the plane so I had to spend close to 15 extra minutes walking back to the front against boarding passengers to find a place to put my luggage. A simple warning from the crew when I boarded would have prevented mine and many others unnecessary trouble simply boarding. During a very turbulent flight, the captain nor the crew made any announcements about turbulence, our safety, or our progress. Also during the flight, one of the flight attendants got into an awkward verbal spat with one of the passengers. Completely unprofessional and bothersome. Additionally, I had fallen asleep when dinner was being first served, but woke up before it was finished. A flight attendant approached me and asked if I’d like a dinner to which I replied “Yes”. The flight attendant never returned with a dinner for me, thus I did not eat the dinner, which I had paid for. Lastly, and perhaps most disturbing, was what transpired when a passenger had a medical emergency. With no warning, all of the airplane lights turned on and a loud “CODE RED” was announced over the sound system. Imagine being a sleeping passenger like myself, during a very turbulent flight, to be suddenly awoken to bright lights and a CODE RED shouted loudly over the PA. I’m not overexaggerating when I say that I was preparing for the worst. A truly terrifying moment that I am certain was shared with many others on board. To make matters even worse, as a flight attendant rushed to find a first aid kit (which she had trouble finding) she opened up the compartment over my partners seat and dropped a passengers ipad on her head. The flight attendant did return to apologize, but it was little consolation compared to the stress and panic the crew created. I have flown many times, and this was easily the worst flight of my life. American Airlines should be ashamed of the conditions they put their passengers in and they have lost two customers for good."
Pros: "Beautiful design n great storage"
Cons: "Hard to get out of seat unless in fully upright biz class position"
Pros: "Check in staff were very good.Lots of entertainment choices. Very comfortable seating,was worth the extra price."
Cons: "I went to check in with Iberia airlines as the flight information said. Desk was closed. Went to American airlines as suggested by airport staff, which was correct. Completely different terminal,we were lucky we had 3 hours between connections, the whole process took over an hour. Very confusing. The plane was American Airlines, Iberia was not mentioned anywhere else,very confusing. Dinner was served within an hour of taking off at 11pm, which we didnt have, but then nothing until an hour before landing and very hurried. Staff had been very busy chatting in the galley. No snacks available. Had a group of rowdy and rude passengers near us, not alcohol related. I think staff shoud have had a word with them, it looked like they didnt want to know, another passenger finaly did after 5 patient hours. Arrived in London, our bags did not. Staff were good. They found the error straight away. They delivered them to our home the next day which was a very good service."
Pros: "This was a horrendous experience."
Cons: "I've had flights canceled before, but clearly American Airlines/ JFK is not equipped to manage. American Airlines online hung up on me after 24 minutes of being on hold. I waited in line for 2 hours to get on another flight home and the attendant first suggested to fly me to Charlotte then Cleveland where I would arrive a day late after I'd been traveling with my elderly parents for 24 hours. Additionally, once we changed flights and had to go to Newark, it took an hour to print (yes, print) our new itineraries for United and then when the cab should have arrived immediately, we waited 45 minutes. I was displeased."
Cons: "My flight back home was cancelled without any notice and so we had to spend an extra night. The flight the next day went without a hitch, so it sort of made up for it."
Pros: "Flight was supposed to leave 5:45 PM , they let us board the plane right on time, then we stayed waiting on board for half an hour, there was zero communication from staff or the captain, then suddenly they asked us to leave for no reason whatsoever, we waited and waited, they decided to move us to Gate 1 instead and had us wait for four hours, they served us little food, and told us wait for AA to provide a new plane. we were delayed for four hours, flight left 10PM. very very dissatisfied, never ride with AA or Iberia"
Cons: "I need a refund for this flight. it was a horror, 4 hours of delay with zero communication."
Cons: "Very old plane. Small seats. No individual TV screen."
Pros: "Plane and staff were great. Very easy boarding process and we landed early in Dublin airport after an hour delayed take off. Food and staff service was very good, no complaints."
Cons: "No idea how they messed up the take off and landing times so greatly. left an hour late and arrived an hour early. No personal entertainment screen and plugs were not working."
Cons: "Small seats. No entertainment old plane"
Pros: "Nothing in particular"
Cons: "Flight attendants"
Cons: "I bought travel insurance as I do with any trip. I have a complicated family emergency that forced me to call off the trip. Being that I bought trip insurance, I felt good. Well turns out they make you jump through so many hoops that your travel insurance fee is useless. I sent a letter to Allianz (the company that handles the travel insurance) and blasted them for their insensitivity in a difficult time. Going forward, I will not be purchasing travel insurance in the future. It may sound irrational but if you think about it, travel insurance is the tax on gullible people. You hear travel insurance and one assumes that if you spend the extra money on the insurance and something comes up, you can at least get much of your money back. Don't count on it! It's a 1/1000 chance they will do the right thing so the odds are not in people's favor. If you want to be smart, use the money you would have spent on travel insurance on some pre flight cocktails at the airport bar. Air travel is hellish enough without scams like Allianz!"
Pros: "Boarding was prompt, flight attendants polite and accommodating."
Cons: "If I am in business class and platinum status, why can't I use the lounge - which is only available to Platinum status going to LA or SF, Latin America but not to Cancun. American Airlines needs to change this policy."
Pros: "Excellent friendly crew, was able to get rest on an overnight flight with my wife, good selection of movies."
Cons: "Our flight was 3 + hours behind schedule. We didn't get to take off until around 11:30pm when our flight was supposed to take off at 7:05pm. I have missed my itinerary and cruise trip with family members. Now I have to wait 2 days to catch a cruise and reunite with my family in Italy. It's not fear that the airline don't take consideration for this kind of situation. We understand that Things happens and the airline takes precautions to make sure everything is okay before take off. However, I'm very frustrated and disappointed."
Cons: "Big lines for the kiosks to print out the boarding pass, after that another line to drop off the lauggages. We left late. Horrible food. Uncomfortable sits. NO INDIVIDUAL TV."
Cons: "Cancelled flight due to multiple mechanical malfunctions that should have been checked previous to boarding. Held on the plane for 4 hours, another 4 hours in terminal of the closed airport once allowed to deplane, no communication, no food or water, put up in a hotel an hour and half away despite this being NYC, terrible customer service, no compensation, unable to get tofinal destination earlier than 24 hours later missed events in final destination overall financial and personal losses due to the inadequacy of the airline."
Cons: "We boarded on time but were kept waiting 2 hours on the runway The entertainment system was broken so no screens worked the whole flight! Terrible,"
Cons: "Small plane, 6 seats per row, no individual entertainment. Not comfortable for a 7 hour trip."
Pros: "Staff very courteous and efficient"
Cons: "Old plane did not have individual screens."
Cons: "we order kosher food for the flights, on the first flight we recive only for 1 pessanger so on the way back we call few days before to the airlines company to confirm that is kosher food for both passengers and they confirm and again we didnt recive only 1 passanger recive for flight over 20 hours way to be with out food"
Pros: "Excellent crew."
Cons: "Obese people should have to declare their weight and pay for two seats."
Pros: "The flight was comfortable and kept to schedule."
Cons: "AA staff at JFK airport were rude and unhelpful. Staff onboard the flight were excellent."
Cons: "Very!! Dissatisfied & disappointed with AA. Finally took off over 3 hrs late. At that point everyone was thrilled that we were going versus being canceled. Had food in business class which tasted like it had been overcooked for three hours"
Pros: "The free cookies were very good and the service was great the flight was smooth and quick"
Cons: "my first flight was delayed by 4 hours so I automatically missed my connection. i called american to reschedule my flight for the next day in order to spend the night at my house and not have ro ask for hotel, they said no problem. when I go to she counter to explain they said that they would put me on a later flight and that they where sure I would make it. when I arrived miami I had missed my connection and they did NOT cover the hotel expenses they rebooked me for the next day at 5pm. no food no hotel no nothing. the next day I arrived at the airport counter the people at the american airline's counter did not want to let me thorugh because I had a one way ticket... after explaining for over 25 minutes they let me go.... the miami gloght to Bermuda then was also delayed for a total of 2 hours and they changed gates 8 times from one end to thw other and so on.... the worst service ever........"
Cons: "I was involved with the re routing to Utah -circled there for a few hours and then drop off in Ontario. there was a 7 hour delay, missed a day of work and was only given a voucher for a taxi.... the crew was sweet but didnt give ANY info on what was happening.. Absolutely pitiful."
Pros: "The crew were beyond excellent and tried to help with the seats. They were also very apologetic for the seat issue."
Cons: "Our seats had no power and couldn't adjust. The crew manually did it for us but we never got it to go close to flat. We were on an old 757 which is such an embarrassing product for AA compared to the new or refurbished planes."
Pros: "The Boeing 777 200 was refurbished with the new business class pods"
Cons: "Modern cabin space"
Pros: "It didn't crash"
Cons: "3 hour delay in take off and landing, malfunctioning door not weather caused the delay Moved to other gate and plane with blasts of cold air on passengers Stood on plane after landing Stood on bus waiting to be driven to exit point in terminal Missed the train that I had ticket for, bought online, so I lost the money and lost the day planned around the train schedule (plane was supposed to arrive at 7:10 and it landed after 10:00. I moved as quickly as possible through all stages, with no checked bags, cash in hand, but I missed a 12:30 train and failed to meet the guide lined up to meet me"
Pros: "The flight was shorter than expected"
Cons: "They don't really explain the safety procedures and the FA's were a bit rude at times."
Pros: "It started with a unclear check-in process, proceeded with a multi-hour delayed flight with several reasons given for each return back to gate. Ended with us getting off the plane 4 hours after we were originally due to take off, a further hour delay before they said we could board again but then midway through that boarding we were told the flight was cancelled and no hotels were available and we'd need to return to check-in area to find out next steps. All this with our exhausted 4-year olds. Ended with us leaving the airport at 3 am. I truly never wish to fly American Airlines again."
Cons: "Check-in, communication, the plane (I can't recall the last time we flew in a 757 plane (3 and 3 in each row) with no TVs for a transatlantic flight! Finally the multi delays ending with a cancelled flight with no alternate flight immediately offered to all."
Pros: "The initial price. Difficult flight."
Cons: "I did not get what I paid for and check in took two hours to figure out. I bought tickets on Kayak through Justfly.com for a Finnair flight and added an American Airlines (affiliate) frequent flyer number.and reserved my seats early.as I usually do and everything was confirmed by Justfly.com. No problems, right? I did not receive a check in notification. I used the Finnair trip number on my email but it said there was no flight found. I could not initially get hold of Just fly.com. when I did, they said I had to check in through American Airlines. That didn't work initially either. After getting a new trip number I was able to check in but our seats were changed and it was a red eye. When trying to get seats I noticed there are very few seats left. The seats I had selected were now open and would coat another $120 plus. I couldn't even get those. We wound up with some exit seats which seemed fine until my wife couldn't recline her seat. It was uncomfortable for both of us because she had to use my legs to prop hers onto. Im still on vacation so I haven't contacted American for a refund yet."
Pros: "It was fine. I don't really like to fly because I tend to get queasy. The pilot missed all of the pot holes. There were not any crying children or loud talkers. Bonus! If I could have propped up my legs on the seat back in front of me it would have been perfect!"
Pros: "Pilot on return flight got us to our destination 30 minutes early (unfortunately there wasn't a gate for us to pull into so we waited 30 minutes on the Tarmac)."
Cons: "Departing flight was delayed over eleven hours because a flight attendant was ill. They actually had to fly in a flight attendant all the way from Texas to cover this Seattle to JFK flight! So our flight departed a whole day later and we missed a day of our vacation (we arrived at 7pm instead of 7am). I understand things happen but this was not weather related or a mechanical issue. This is simply poor personnel management. They should have a back-up plan if an employee falls ill. One that doesn't involve flying in an employee from another region of the country, let alone another state. The inefficiency continued on the return flight when it took a whole hour for the luggage to come out! Will avoid flying American again at any cost."
Cons: "The plane took off much later than it was supposed to, so we were already behind. Once we got onto the runway, the plane turned around and went back for three people who had missed the flight. I suppose if I had barely missed the flight, I would want the plane to turn around. However, those three people held up a plane that was completely full and had standby passengers. Through the entire flight, there was an issue with the seating and there was a man standing up at the front because he had nowhere to sit. It was one of the most bizarre flights I've ever taken... and I fly about 15-20 times a year."
Pros: "Can't much think of anything. Gave the crew a break with the 'ok' only because I'm pretty sure none of this is their fault. They still smiled their way through this s*** assignment."
Cons: "We were assigned a Boeing 767. The seats were barely comfortable, even though I paid $129 to get "up to 6" more legroom" and snagged a bulkhead seat. (Is it me or do you want to start a revolution when you are just on the other side of the curtain where those on the other side are being served champagne, have large tv screens and fully reclining sleeper beds?). The food mediocre/unremarkable but heh, it's an airplane , the crew ok but uniforms dated and drab. The real letdown was the entertainment system. Or I shoudld say lack thereof. I was psyched that the seat was designated as having a charger. Yeah, if I'm carrying my car charger with me! Yikes!!! So, strike one. Then, NO ON DEMAND service of any kind, since this plane is not equipped with wifi, which would have given us the ability to watch on an iPad or other device. Strike two. And THEN, when you think, no this can't get worse, there are a strong of three 2ND RATE movies shown back to back. No choice, no watch when you want, in other words, no ON DEMAND. Oh, and did I mention the really really REALLY old pull-out remote control with a credit card phone on the flip side? STRIKE THREE! This was a Finnair booking through Kayak, but on an American Airlines code share. The gate at JFK was changed no less than 4 times, the final time, one hour before departure, from Gate 14 to Gate 45. Good thing I had left myself plenty of extra time! The check-in process at Finnair counter no less than a nightmare. Stood in line for 30 minutes, then told we had to go to "Line 1" and use one of the kiosks to print our boarding passes (we checked in online but were not given phone-board passes) and check our bags. This area was nothing short of pandemonium with agents yelling at us to form straight lines. Many of the kiosks were not working not working and there were not enough agents to help the throngs."
Pros: "I liked nothing about the flight or services of the staff."
Cons: "My flight was scheduled hours before I was scheduled. I checked in very early because I was coming in from another flight. At check-in the flight was still indicated as on-time. When I arrived shortly to the gate it indicated that the flight had been cancelled. I was assigned to the flight before which was delayed. We were not served beverages because we were told that the ride www short. I observed the flight attendant talking abruptly to other passengers When we arrived in DC, we were told that another plane was parked at our gate. We sat on the runway for almost an hour. I was told when I arrived that my bag had been accidently sent to Charlotte. Unbelievable!!"
Arrived in London on time - to be kept waiting on the tarmac for an hour to find a gate. Very frustrating.
Pros: "The fact that we had dinner and a snack was great! The crew were fantastic!"
Cons: "It was a bit cramped but overall it was a wonderful experience"
Cons: "The least comfortable and smallest narrow business class seats ever"
Pros: "Great crew and service"
Cons: "It would be convenient to have phone chargers"
Cons: "The planes floor plan showed bathrooms which I avoided. But there were none at that spot so we lost out on more comfy seats."
Pros: "Great communication from all aspects of crew etc during our delay. Fantastic flight crew who are very sweet and caring. I also enjoyed that we had meals on the flight and didn’t have to pay. That is such a simple but wonderful things."
Cons: "Delayed due to storms etc. Never ideal."
Pros: "The crew was friendly and the pilot did an excellent job getting us there safe."
Cons: "The food they served was not the greatest"
Pros: "Soft drinks + food"
Pros: "Our airline steward was incredible."
Pros: "I like being serviced dinner on the flight. I like the personal iPad to watch movie."
Cons: "The seating was a little tight."
Pros: "The wine was good"
Cons: "Least expensive tickets. Food was the least expensive, very popr"
Pros: "Friendly FA, good entertainment options."
Cons: "The seat density BA has put on the 787 is ridiculous for a long haul flight. Impossible for a grown adult to get comfortable with the narrow seat pitch on this aircraft."
Pros: "The reclining seat in Club section was a wonderful experience"
Cons: "British food still lacks taste."
Pros: "Almost everythibg was great"
Cons: "The screen wasnt working properly"
Pros: "Comfortable seat, good dinner, decent entertainment selection, a few very good crew members."
Cons: "IFE screens are rather small for it being a brand new plane."
Pros: "Simple trip no delays and pretty quick Flight time."
Cons: "Nothing to report"
Pros: "Did not rate the food as we slept through the meal"
Pros: "Friendly and attentive flight staff, excellent entertainment, pilot's candid messages."
Cons: "Strange seat layout. It felt crowded."
Pros: "It's British Airways so no frills really, just a cheap flight going to New York"
Cons: "Service as a whole is nothing more than a 3 star"
Cons: "Bumpy but not BA’s fault"
Pros: "Pleasant staff, trying to put a brave face on standards they know are slipping"
Cons: "No breakfast, no snacks, tired seats, poor entertainment , dreadful food (and I LOVE airline food!)"
Cons: "Did not get seat I reserved. Stuck in middle seat. Very late."
Pros: "The gate agents had no idea how to effectively board passengers in an expeditious and civilized manner. The on-board crew was top-notch. Seat room was adequate, but justthat."
Pros: "Civilized boarding process Warm welcome from crew Calming music upon boarding Ample leg room + comfortable seat Redeye amenities at seat (headphones, ear plugs etc.) Nice food/drinks selection Clean restrooms"
Cons: "nothing, everything was great!"
Cons: "They sat me in the last row but at least the chair reclined. Boarding was a mess. But entertainment and food were decent."
Pros: "Smooth flight"
Cons: "The food"
Pros: "The crew was great & the food was good. Service was good."
Cons: "BA doesn’t let you reserve seats when you book your flights, even for business class, never heard of that with any other airline, that’s just not right when you are spending so much money. Luckily for me the seat next to me was vacant, hence it was fine, otherwise it would have been very uncomfortable as it is a little too tight. on the 777 having 8 seats in a row is a tight space even with all the configuration."
Cons: "Paying $7000+ For a seat like this is a travesty"
Cons: "Plane was late which caused us to miss our connection and spend an extra 12 hours traveling to Gothenburg"
Pros: "Nothing to complain about. Everything excellent."
Pros: "Games at the tv."
Cons: "Food do not tase good. Very litle space in the economic flys. You make bigger plains with less spaces I was feeling like a bag of potatoes"
Cons: "Cramped seats. Entertainment system did not work well."
Cons: "Awesome staff! Great food and tea!"
Pros: "Both the staff and flight were great!"
Pros: "We Arrived safely. The captain explained the situations well."
Cons: "We left late and arrived late. They ran out of one of the menu items."
Pros: "Very little."
Cons: "Seats are ridiculously small! I'm only 5'11" and could barely fit. I can't imagine what it's like for a taller man. It's also the first time I ever broke into a sweat on a flight. There are no overhead vents! Complaints to the staff were met with a surly reply that nothing could be done. Food was inedible. Movies were ok but they put the box for the equipment under the seat in front of you! What little space we have for our feet is now taken up by the entertainment equipment!! I've had much better experiences on discount regional airlines than on this trans-Atlantic "premium" carrier."
Cons: "Four hours before departure, the flight was canceled! Unfortunately, the ticket workers were too few in trying to reboot all the passengers. I was transferred to United after an hour and a half wait but was sent back to Aer Lingus (who was operating the flight for BA) by United because the Aer Lingus ticket personnel made the reservation on United but failed to provide the information necessary to generate the ticket. Never British Airways/ Aer Lingus again!"
Pros: "Plane was nice"
Cons: "Didn't get food order correct"
Cons: "Seats are too small for anybody above 5'8". My knees were hitting the back"
Pros: "Inflight entertainment with access to recent movies. Service was good."
Cons: "Fee for assigned seating. No outlets for charging electronic devices."
Pros: "The lounge services and staff at the airport."
Cons: "seats and surfaces not so clean in club world."
Cons: "The airline overbooked the flight and kicked us, along with 100 other passengers, off the flight and forced us onto a non-direct flight. They violated Passenger Rights, and every member of their staff treated us incredibly rudely. Due to their violations and illegal behavior, I am seeking legal counsel and plan to take the necessary action. I DO NOT recommend British Airways and will NEVER fly the airline again."
Pros: "British Airway's service is cordial and comfortable, which goes a long way to making the entire trip the same. Obviously they have no or little control over potholes in the air and wind turbulence."
Cons: "The flight was scheduled to arrive 2 hours before our connecting BA flight departed Heathrow. Unfortunately because of loading delays on our original flight, we arrived in Heathrow 40 minutes late. The crew said that 60 minutes is the designated minimum but we used all of the 80 minutes plus, and it airport was NOT crowded. If BA is connecting to BA, then you have a responsibility ahead of time to address this problem and keep connecting passengers from getting overly distressed in a strange airport."
Pros: "Many things including the seat space and less crowded flight"
Cons: "Cost. One way close to 2000 USD"
Pros: "New planes"
Cons: "Bad food. Very few portions. Serving drinks only once and making one pick a beverage for the meal and nothing mere."
Pros: "Maybe to other people the service was regular - but this was the fanciest flight I'd ever been on. The crew was great - never actually knew that much technology was available on the plane. I'm not a very fancy person and this was a really fun way to fly."
Pros: "Crew was attentive and polite."
Cons: "When the person in front of you lowers his seat 5 minutes after takeoff and keeps it down the whole flight, it makes it hard to eat and really uncomfortable. I have a LOT of miles (avieos or whatever they call them) but never get offered an upgrade to economy plus like I do on other airlines."
Pros: "Back facing window seat, flat bed, great service, good food, arrival on time"
Pros: "Boarding was smooth, the attendants attendant, the food surprisingly good, and the entertainment outstanding. An entire library of in-flight movies, a display of where your flight is in the world, a few in-lfight games and even an in-flight chatroom."
Cons: "A few times, I feel like the attendants either didn't notice me."
Up-to-date entertainment such as movies.
Cons: "crew seemed a tad sour. came around with morning tea but without proper cups. attendant seemed annoyed when my neighbor asked for a paper cup in lieu of the plastic juice cup he already had. not a big deal but kinda weird"
Pros: "The crew was professional and courteous. USB charger"
Cons: "2 hr delay. Auxiliary battery crashed. Mediocre food. Poor wine. Limited entertainment"
Cons: "Good connection in Madrid and nice flight to Malaga. It was a long walk to get to the connection"
Pros: "On time departure and arrival early by an hour."
Cons: "Seats were quite uncomfortable."
Pros: "The airport was air conditioned, I guess?"
Cons: "Awful service all around. Some type of notification about needing a passport that expires more than 6 months after your retrun date would be nice, either from the airline or from kayak, since you already send so many emails anyway. This would be super easy for you to do and save a lot of people a lot of hastle, since many do not know about this pretty counterintuitive restriction. Anyway, Iberia offered to rebook me the following day and put me on standby for the next flight to give me the morning to renew my passport. However when I came back to check in for the second flight, the original attendant had forgotten to actually add me to the standby list and in the meantime, my connecting flight had become overbooked. The check-in folks argued about whether I could be upgraded to fit onto this flight, but decided that since the original dely was my fault, the best they could offer was a flight at the same time the following day. I asked if I could rebook my return flight to push it back a day, and they told me that figure reservations could only be changed over the phone. I totally accept that monitoring the validity of my passport is my responsibility, but refusing to put in an ounce of effort to assist their customers with relatively unknown and counterintuitive restrictions, then not admitting to fault of your own or lifting a finger to make up for blatantly crappy service if it even slightly affects their bottom line is absurd. Do better, Iberia. Oh wait, you're an airline. I won't hold my breath."
Cons: "When I purchased the ticket I was never told that there was no allowance for luggage. Usually, this flights give you @ least (1) piece of luggage for free. In this case they charged the first piece 50 dollars and the second one $200.00.- After I paid 1500 dollars for (1) plane ticket , it is unheard that there is not even one piece of luggage for free. When I booked the flight there was nothing on the site about this. This was my first and last time buying a tickets from you guys. The fact that the fare was 200 dollars cheaper than other sites, ended up costing, 300 more. Never again with you guys."
Cons: "Flight was delayed for hours. Very little explanations. We were herded onto flight and staff at gate were beyond rude and aggressive."
Pros: "Me gusta el servicio, la comodidad del idioma.. y la puntualidad de los viajes.."
Cons: "Yo me sentí mal con la displicente atención del auxiliar de vuelo. El no quiso ayudarme a poner mi equipaje de mano en el compartimiento encima de mi asiento. Dijo que si el levantaba esa maleta el podía dañar su espalda.. y el seguro no lo atenderia.. le dije al señor que yo había solicitado asistencia.. pero el dijo que para otra vez, pusiera mi equipaje en carga.. un pasajero vecino de mi asiento al ver la negativa actitud de ese señor.. levantó mi equipaje y me ayudó. Yo soy viajero frecuente de Iberia y se que una mala actitud no hará cambiar mi preferencia."
Cons: "Even though I bought my ticket through British airways, they made me check in through Iberia. No one told me beforehand so I waited in line at the BA line for about 20 mins and was told by the ticket agent to go to Iberia instead. Also, two medium delays. Not major but I did feel like I spent more time on the plane than I should have"
Pros: "On time, Very professional crew."
Cons: "Could not do online check-in."
Cons: "Airline personnel were not helpful and seemed annoyed when asked questions about a very tight connection I was trying to make in Madrid. They brushed off my questions with one word answers and then it turned out that we were 10 minutes late arriving and I missed my connection. The customer service people who were supposed to re-book me, actually tried to blame me for missing the connection! Overall, not a great experience -- very inefficient process with no one at the airline taking responsibility. Won't fly again if I have the choice."
Cons: "Your bag people are thieves."
Cons: "Baggage lost is constantly a problem with Jerez Airport!"
Pros: "Seat comfort entertainment and food"
Pros: "The entertainment was probably the best part of the flight."
Cons: "The staff were less than friendly, the food was terrible . Not to mention it was like pulling teeth to get a beverage from time to time. Wouldn’t do it again...... there too many service oriented airlines available to make this mistake again."
Pros: "No complaints everything was good No delays on time flights going and returning back"
Pros: "NOTHING, now waiting in airport for four hours."
Cons: "55-minute connection across terminals - five of us missed this flight. Iberia didnt even offer a voucher for breakfast. Makes this an overnight nightmare"
Pros: "It wAs on time"
Pros: "Entertainment selection was good."
Cons: "Flight was significantly delayed. During this time, there was no air conditioning and it was extremely warm in the plane. Crew provided no guidance on connections at any point during flight."
Pros: "That we at least got some water"
Cons: "The gate changes, the late start, bad or no info or help from front desk or onboard personnel regarding your connections"
Cons: "Flight from Iberia, operated by AA and finaly no flight!!!!!"
Pros: "Food was delicious and good variety!"
Pros: "Crew entertainment food."
Cons: "2 hours late. Missed connection in Madrid. Waiting 4 hours for next flight."
Pros: "Reclination system, closer and closer to the AVE, is an advantage. Although still to improve how not to disturb the passenger behind you."
Cons: "Boarding was messy. We barely fitted in the waiting area. Food quite crappy, especially breakfast."
Pros: "It was fine, nothing special"
Cons: "The internet was very, very expensive! $35 for very very slow internet that didn't work half of the time. Also, before I departed from the US, the customer service rep at JFK made me purchase a refundable plane ticket for $2500, and charged me a non refundable fee of $35 for booking the flight for me ( I asked how to do it via the Iberia website on my phone and she refused to help me, and the website makes it extremely not obvious how to book a refundable flight). She said because my flight was one way to Europe I had to have an onward flight, even though I was traveling by car outside of Europe. She said that they would ask me for it at customs when I arrived in Europe. Well they have never asked me for this before, and they did not ask me this time either when I arrived, so this whole exercise was pointless. When I called to get my ticket refunded, they also charged me a $25 fee for refunding the ticket, which the agent in NY did not tell me about. So I just ate $60 for no reason. In addition, the customer service person was very rude about the whole thing."
Pros: "The crew was not the worst crew."
Cons: "Apart from the small, uncomfortable seats, the food was very gross, inedible if you're not starving, and I've been fortunate to travel a lot and I've never ever been on a flight that announces towards the end of travel to reread emergency cards, and that if evacuation is needed, to not grab your stuff (wtf?!). incredibly not comforting considering the plane was super shakey during the flight."
Cons: "The only bad thing is that the checking at JFK was very long!!!!"
Pros: "Good movie selection"
Cons: "check-in very poor. Priority check-in was slower than the others. The attendant was unhelpful and had inaccurate information"
Cons: "We were in JFK for over 24 hours being lied to and being promised that our flight to Madrid although late would leave that day. We were changed from boarding door to boarding door, we were told that there were no hotel rooms available in New York that they could place us in and told that they were testing a plane and as soon as it was confirmed it could fly we would be on it. At approx. 1am or a little after we (the passengers) from the flight were located at boarding door 7 and they brought an Iberia plane right by the windows in hopes that we would be put at ease at the sight of a possible flight only to find out that there are no flights out of JFK after 1am. The lies they told and or lack of truths was very frustrating"
Pros: "The crew was super friendly."
Cons: "We didn't start boarding until the scheduled departure time. Made my connection much tighter than it needed to be."
Pros: "Lie-flat seats were very comfortable. Flight was quite smooth. Left late but arrived on schedule. Wine was very good."
Cons: "Food was disappointing. IFE was so-so. Baggage handling was very slow on arrival."
Pros: "Good seat spacing"
Cons: "Customer service was a low priority"
Pros: "I was in seat 38L and was very pleased to see that it reclined fully. I hope that is always the case as I will endeavor to book that seat regularly."
Pros: "Seats were comfortable, excellent movie selection, ample leg room, clean and new plane, staff was attentive."
Cons: "Food was average, foot rests were hard to operate, alcohol selection was scant, only beer and wine are complimentary, you must pay for spirits in premium economy"
Cons: "Gate agents never seem to recognize how difficult it is to hear announcements when there are anout 100 people milling around the gate and chatting. Boarding announcements need to be loud, clear, and spoken slowly. Repetirion wouldn't hurt."
Pros: "So refreshing an experience after AA: Iberia's Airbus was clean, their staff efficient, and professional, and electronic updates were provided at every connection! WOW!"
Pros: "The flight attendants were so kind, the food was delicious, and the entertainment options were great!"
Pros: "It got me hone."
Cons: "Very small seats we were not given any snacks or drinks."
Pros: "Plane and crew"
Cons: "Good flight"
Cons: "The air conditioning was not working correctly, they opened the door during boarding to allow for some relief. ??? It was just uncomfortable. Another thing which is terribly annoying is the touch screen entertainment on the back of the seat. Who in their right mind invented this? What happens when you have a inconsiderate person playing games behind you tapping your seat back like they are playing the xylophone? Ridiculous! People have lost their ability to be respectful, so please get rid of this and put the controls someplace else. This goes for all airlines. Thanks."
Cons: "Delayed flight. Misplaced luggage. Long lines. Poor staffing. Had to give up food vouchers for delayed flight given long lines just to pick up vouchers. Long lines due to poor staffing."
Pros: "Excellent flight. Iberia had outstanding service"
Pros: "Guests were boarded quickly. Crew was friendly."
Cons: "Food was tasteless and bland. Crew was not very attentive."
Cons: "We took the red eye and there were children that would not stop screaming and crying. This was not your usual crying infant. These children were able to speak. The crew did nothing about it and let these children yell and scream as they played games on the provided tv. Most of the people on the flight were displeased by this family that made so much noise."
Pros: "Cres was great and the food"
Cons: "Flight was 4:30 hour late"