Daily cleaning, installation of cabin HEPA filters on flights from Michigan to New Delhi
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Scores according to KAYAK customer reviews
Cons: "My flight got canceled but nobody responded from flyus.com"
Pros: "Same as before"
Cons: "Same as before"
Pros: "Great crew, great customer service by phone, great food and entertainment."
Cons: "Boarding and deplaning took ages, but don't they always?"
Cons: "It was all good"
Pros: "Service was okay."
Cons: "Could have been more customer focused!"
Pros: "Friendly crew and easy boarding"
Cons: "Need FREE WIFI and CHARGING Ports Which are ABSOLUTE MUST IN ANY AIRCRAFT."
Pros: "Crew were so good"
Cons: "Everything is good"
Pros: "The crew was polite and professional"
Cons: "The food was disgusting The plane is dirty The bags are treated badly"
Pros: "Everything was good"
Cons: "Veg Food"
Cons: "I had a carry on plus a laptop bag. On the website they say you are allowed to carry a personal item such as handbag or a laptop bag along with the carry on piece. This guy at Nagpur airport says the weight of both these combined should be under 15 lbs. are you kidding me?"
Pros: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Pros: "Crew was friendly and helpful."
Cons: "the lights kept changing color above constantly which made it hard to sleep when needed. Was traveling with 2 small children and the ability to sit/eat comfortably was a challenge due to the limited space. Food was unappetizing and would have just preferred more fruits instead of the bland meals"
Pros: "service attitude"
Pros: "New plane and Q suite was excellent"
Cons: "The AVML selection could be better"
Pros: "Stuff is Fantastic, food is delicious, a lot of leg room, got to love Qatar Airways. No wonder they’re number one."
Pros: "US airlines should model Qatar. New plans with exceeding long courtious staff who are happy to make your flight as comfortable and pleasant as possible."
Cons: "The food was actually very good, nothing was an extra charge and the flight attendants were wonderful. US airlines should really do a better job!"
Pros: "On time Very convenient price compared to other airlines"
Cons: "The ticketing agent told me I had a window seat, but in reality I had a middle seat! For a 14 hour flight, that’s a big difference! Highly disappointed when i got to the gate and the plane had no window seats available."
Pros: "The airplane seats in economy were comfortable for the very long flights I took with Qatar Airlines. The seats had enough room between the back of the other seat. The seat reclined to a comfortable position. The seat back provided a built in head rest. The TV's in the seats were the largest I have ever seen on a flight in economy. The staff were helpful and great. The food and drinks provided were decent!"
Pros: "Excellent service. Excellent quality of food."
Pros: "Liked the fact that the pre-selected choice of food was served"
Cons: "The quality food was bad. Staff seem to be frustrated more than trying to help."
Cons: "I had been told my checkin bags will be available at final destination but I had to pick them up at Delhi and do the checking in once more which was a lot of hassle with kids"
Pros: "Would be very happy to fly again on qatar if options for Indian food menu is increased"
Pros: "Dedicated to customer service"
Pros: "On general quite good"
Cons: "Checking in, issuing boarding passs was very slow. Maybe it has nothing to do with QA."
Pros: "Although we flew economy, we received excellent service from an attendant from the Philippines."
Cons: "We have no complaints."
Pros: "Boarding from Doha and service in doha."
Cons: "ASSISTANCE IN DELHI..my parents did not even get wheel chair after long tiring journey..they were keep trying for help and did not get any help..I am asking is this the airline duty or not to give assistance who is in need.even did not get the porter to carry the heavy luggage.is anyone responsible for that? what is the use of this nonsense servey?"
Pros: "Very nice. Everything was great."
Pros: "i do like service in plane and at the counter no problem with baggage.all ok.thank for good service.sincerly vladimir hodan"
Pros: "Landing and botding is safe"
Pros: "I like the staff and the way they treat the passengers and foods too i like , was really good"
Cons: "I didn't like the comfortable part at the plane , it's not that good plane , the spoon ,& knife are not good , the chairs are not comfortable that much as the other planes of Qatar airways,"
Pros: "The personnel are what makes the airline so special. Everyone of them was so nice and so attentive to our needs. Great experience overall."
Cons: "So the seats while comfy are not as nice as the seats now on the reframed United Polaris and Delta and Air France in their newer planes."
Pros: "Comfort and Cleaniness."
Cons: "Food and ways to provide chairs - avoiding providing wheel chairs and food requirement."
Pros: "The entertainment options."
Cons: "I didn't have any complaints. I thought everything went very well."
Pros: "view above"
Cons: "A gent was VERY tall. I couldn't put my seat back at all. The kicking was so bad I changed my seat."
Pros: "Departed n arrived on time"
Cons: "Small old plane crow were tired I think"
Pros: "Excellent service and in time flights."
Pros: "Crew was exceptional and in-flight entertainment options superb. Meals were well apportioned and delicious."
Cons: "Seats were a little narrow, especially the middle ones but to be expected when flying economy."
Pros: "Generally ok but not as good as other Middle East carriers"
Cons: "The leg room on this flight felt less generous than other carrier and the food was poor almost inedible. The aircraft (777) seemed much noiser than other aircraft I have flown on and the noise from the toilet flush could be heard 10 rows away"
Pros: "Once I made it to my seat, easily slipped back into a meditative trance."
Cons: "Unannounced delays. Waited in a line, then another one. Probably just different security protocol than I'm used to."
Pros: "Excellent customer service"
Cons: "Maybe the food"
Pros: "On Time good service"
Cons: "Serving alcohol on board"
Cons: "Arrival in Johannesburg was a nightmare due to queues at immigration - I nearly missed my connecting flight. This was not the fault of Quatar airlines but needs to be taken up with the authorities at OT Airport in Johannesburg"
Cons: "- The Flight was canceled to fly directly from DOH to PHL.... Our party was put on a transfer at ORD...added additional 8 hours of layover... flight itself wasn't terrible... but the bathroom situation could be hectic..."
Pros: "The staff was amazing! I started I get a headache- probably because of low blood sugar, and one of the attendant provided me with constant water, ginger ale, and chocolates. It was so sweet- she didn't have to make sure I was okay, but she chose to our the kindness of her heart!"
Cons: "The cramped quarters. I had a very tall person sit practically on my lap the entire flight, as he leaned his chair back the entire time. It left no room for me to use the table for my laptop. I was fortunate that no one sat next to me on my first flight, but for the second one I was not so lucky – so I couldn't work on my schoolwork."
Pros: "We missed the connection because the Istanbul airport is a silent airport and no announcement were made for boarding."
Cons: "Announcement from crew or reach out to people in front of gate would help. Also, the staff at Istanbu airport is so rude and have no respect for customers."
Cons: "We were not allowed to board our connecting flight and are stranded currently at the Istanbul airport and had to book our next flight with indigo as the staff closed the boarding ahead of time even though we were on time. Lot of shouting and crying by other passengers happening for the same reason."
Pros: "Food and entertainment was great."
Pros: "After we missed our flight, we were provided with terrible customer service."
Cons: "We were told to go to the wrong gate. After we missed our flight, we were charged 880 USD to book for the identical flight the following day. We were taken around in circles inside the airport. Absolutely unacceptable. Would not recommend."
Pros: "The crews are always awesome. The food great especially since they always have cherry juice, my favorite!"
Cons: "The flight was delayed, and then seemed rushed at call Last Call. Also the ear phone jack was a double that even the TA ones didn't quite fit. Glad it was an overnight flight and slept most of the way."
Cons: "Better seat."
Pros: "appetizers excellent"
Cons: "steak was overdone."
Cons: "Too exhausted from the long flight. But really wanted to say - Never flying them again after my itinerary is completed. They have just lost any revenue they would ever have gained from me in the future."
Cons: "I will never forget Turkish airlines again. They stole our money. We were at our flight on time but they wouldn't let us board. They then said we were no shows and cancelled all our remaining flights with no refund. This ended up costing us around $3000. We don't have this kind of money and I don't know how we will pay rent next month."
Cons: "Plane is old, seats are economy in business class. Dont fly business no need tonpay extra"
Cons: "Our name wasn’t on the plane first ! After a while our names showed up than the plane left 25 minutes earlier and we were stuck in the airport and no one try to help they just informed us after 4 hours that we need to pay 600$ penalty!"
Pros: "The planets and stars we're aligned to provide an optimal trip. Price was a huge determinant for me...$800 RT Houston to Delhi just can't be beat. And, their arrival time into Delhi is so early (5: 20 am) that customs and immigration is a breeze."
Cons: "All good."
Pros: "Wonderful great service, friendly...relaxed atmosphere, Very enjoyable entertainment. Great airline would use again."
Pros: "Probably best economy class service and amenities and timings."
Pros: "Check in process was good, and toilette inside airplane has a little more space, The set each passenger received for long trip was nice."
Cons: "The seats, the comfort on those seats are terrible, very hard to sit for 12 hours and this is unaceptable, food needs to be more vary since passengers are from different countries"
Pros: "Smooth flight. Comfortable chairs for economy. Nothing to complain about."
Pros: "The service of the crew was exceptional"
Pros: "Almost Everything"
Cons: "NOT THE AIRLINE'S FAULT - There was a 2 hours line for Passport check in Venice. Uncertainty about missing the flight."
Pros: "Comfortable seats, good food"
Cons: "Turkish Air lot my suitcase. I will never travel with them again"
Pros: "The food was better than on the flight from LA. But wine was bad to say the least. Rest same as in the Flight from LA."
Cons: "The same as above and misguided by crew with regards to connecting flight. We had a bad time catching this connection. Even after disembarking the crew outside sent us on a wild goose chase. Airline representatives should be informed and helpful, which was not the case. Insufficient helping of food. Poor quality of wine and Vodka."
Cons: "boarding was messy at IST"
Cons: "Delhi International Airport: Unhelpful representatives at both: Baggage Claim and at Operations center."
Pros: "their services in the plain and they are very discipline as well"
Cons: "they don't do well in their transit point they should employ more people who speaks English to direct passengers in the airport. English is international language so they should train some people to direct passengers who comes there everyday"
Cons: "The lost 3 of my bags"
Pros: "Polite crew, comfortable enough"
Cons: "Pack a meal and don’t rely on the airport at Istanbul for a grab and go meal beyond prepacked sandwiches. No options for lactose-free meals beyond the potato chips at the bar. In-flight food was awful- we had the no lactose meals."
Pros: "The route"
Cons: "No one gave me water even if I asked, nobody came to me to ask my problem"
Cons: "crew was so helpful"
Pros: "The food and entertainment was good. The crew was very nice."
Pros: "Turkish airlines have always been perfect for me. This was yet another fulfilling experience with the services, the food and other stuff being extremely satisfying."
Pros: "The food, when you get what you ask for, isn't bad"
Cons: "Rude attendants, running out of food frequently, not getting options, intermittently working entertainment with poor choices."
Cons: "departure time changed 3 times"
Pros: "The care taken to wrap the electronic equipment you were mandated to confiscate. That part was handled well"
Cons: "Retrieving the electronic equipment was a chaotic nightmare. There was no order. There were two lines where passenger did line up in than others cut the line claiming they had connecting flights. Those in charge never verified whether they were connecting to another flight. Never asked for their boarding pass. I heard some laughing saying they did no have connecting flights. I better job and method of handling this situation is needed as long as the ban is in effect. Otherwise, Turkish airlines is fine. My wife and I have traveled most airlines and travel extensively. So, we are aware of good service and bad. Your service minus the electronic equipment is good."
Cons: "Departure is 4 hours late. Missed connecting flight at Istanbul. Asked us to pay for Visa to stay in hotel. Did not have money. Also forgot to take Credit card from USA. As per the rule Airlines has to pay for Visa. They never paid. Asked us to pay. Totally harassment. Never book Turkish Airlines in my remaining whole life. Also will this incident to all my friends after going back to USA. Very very bad experience. Sat down 24 hours at Airport without food and sleep. Mostly will file a case against Airlines."
Pros: "I hated it"
Cons: "I am a non veg guy and during serving the foood they said ...they don't have Non veg meal ..I have to eat Veg only ..what the hell is this .. For water also ..I had to ask 3 times then they gave me when I request fourth time...it was terribly bad experience and I hated this trip."
Cons: "Flight was canceled and I missed all subsequent connections"
Pros: "more leg room. comfortable seats. polite and friendly crew."
Cons: "No classical music in the suggested list."
Pros: "Flight crew did a wonderful job and truly looked to be enjoying their work! The meal was far better than those on bigger airlines. Metal flatware! Combination of everything made for a nice journey with little opportunity for disappointment! Wonderful experience!"
Pros: "Very comfortable. The best flight i ever had."
Cons: "There was a problem with conecting the headphones. The chicken dish wasnt good."
Pros: "Food and service"
Cons: "comfort seat, and narrowness"
Pros: "The food and entertainment were great. The crew was good but..."
Cons: "...I could not feel the air conditioning at all where I was sitting in the back of the plane. I was literally sweating the entire flight. When I asked the flight attendants about it they muttered that they would take care of it and then never did. It was a very uncomfortable flight."
Pros: "For a 13 hr flight on economy class, it was excellent. Cabin crew was very polite. Food was tasty. Boarding was descent. Nice collection of music and movies. Best of all wifi on an overseas flight. Live TV news channels."
Cons: "Seats are kind of small and narrow on economy class but I guess that's in most airlines."
Pros: "The crew was amazing! The entertainment was awesome and got me through the 12 hour plane ride just fine. Best airline I've been on this far."
Cons: "I come from a poor background and it's sad to see that in order to have first class it'll cost you more than what I make in almost 5-6 months just to have a little more comfort... I'm not a big fan of the comfort side of the plane. You only go back so far and if you have a middle seat like I did you have to try in sleep in an upright position practically looking forward. Extremely difficult and really uncomfortable. If it wasn't for the Cafine drinks and entertainment I would of probably gone crazy. Metaphorically speaking."
Pros: "Courteous staff, new planes, comfort, great entertainment system"
Cons: "Lights in cabin, some little things like heasphones not working"
Pros: "I won't fly this airline e"
Cons: "Everything was substandard"
Cons: "Wedged into a middle seat in economy between two guys who were each 6'2+...very uncomfortable!"
Pros: "On-board chef was excellent. Movie selection was excellent. Crew was very friendly and prompt."
Cons: "Economy class was very tight. Hard to rest."
Pros: "Lounge was nice at DFW"
Cons: "American Airlines alone received over $10 billion in COVID relief, yet they are steadfast on a policy that separates customers on the same reservation (basic economy). $$$ over health & safety. Other airlines are leaving the middle row empty while AA wants a second bailout from Congress. Shameful!"
Pros: "Very friendly"
Cons: "Everything was perfect"
Pros: "I was arriving only 45 minutes prior to departure time. Not able to check in my luggage. AA ticketing agent allowed me to bring my garment bag through security and to be checked in at the gate. Thank you very much!"
Cons: "Nothing really. Very satisfied customer here."
Cons: "The crew was so rude"
Cons: "When you buy basic economy they put you in zone 9 for boarding. When i checked in online, they didnt even give me and my wife seats together."
Pros: "ON time"
Cons: "Food selection"
Pros: "We didn’t crash"
Cons: "Customer service . Better baggage service , hot food , non canceled flights"
Pros: "The crew was nice and s"
Cons: "The flight was delayed three times and being stuck in this outdated airplane for almost an almost 4 hour delay was not great. The seats are completely uncomfortable"
Pros: "Seat was comfortable"
Cons: "One attendant looked and acted,like she had just gotten up after a rough night. Never smiled, watched people put jackets and even a fast food bag in the overheads without ever saying a word."
Pros: "Great crew with positive attitude. Boarding was non chaotic and plane was clean and new."
Cons: "Food could be much better"
Pros: "Flying is not fun… The seats are too close together making it very difficult to stand up to enter or exit the aisle!"
Cons: "Equipment delay"
Pros: "Smooth ride"
Cons: "Delayed taking off by 35 mins because of onload slowness and issues. Resulted in landing late in seattle and missed the last transportation option home for the night. Should have had 1.5 hours to make my shuttle. Instead got stuck in my destination airport for the night."
Pros: "The food and the movies!"
Cons: "The air on the plane was stale and I could barely breathe the entire flight. I feel sick and light headed after that one."
Pros: "Crew was amazing."
Cons: "Less bumps"
Pros: "Price for a very short notice trip, ease of online booking, very informative staff. Also, able to readjust my seating assignment."
Cons: "Unfortunately, the pilot assigned had a car wreck coming to work that morning. The delay was not bad, but my timeline was tight. Still, very grateful that a suitable replacement was found. The delay could have been much worse."
Cons: "American Arline’s gave us a meal voucher and hotel stay. Left be t day. Not happy."
Pros: "Everything was great on the AA flight"
Cons: "1 hour delay boarding then another hour waiting for a Pilot!?"
Pros: "Service was good"
Pros: "direct flight"
Cons: "OLLLLLLLLD AIRPLANES"
Pros: "Flight on time"
Cons: "Service, crammed like sardines (I can't image how terrible it must be if you are tall and big), not even enough space for computer bag to fit under seat in front of me"
Cons: "1. The music played while boarding and deboarding was not relaxing. It made me anxious and irritable. 2. The food was absolutely poor. Taste, etc 3. Poor selection of movies, etc.. 4. Poor selection of music, especially the classical channel. Won't be flying American again if I can help it."
Pros: "Entertainment options"
Cons: "Subpar , cramped flight the entertainment was the highlight"
Pros: "The flight was great--good food, good service, good entertainment, on time."
Cons: "They lost our luggage. Four people traveling together arrived in Phnom Penh, but our luggage didn't. It took almost 2 days to be reunited with our luggage."
Pros: "Flight was as expected, Nothing to report."
Cons: "Seat was fine and of course when the person in from recliner it was no longer fun. And that was on premium economy."
Pros: "Real nice people at check in and flight crew was really nice"
Cons: "Late over an hour due to maintenance issues Did not receive the seats we paid for due to plane change"
Cons: "No in flight entertainment. Delayed"
Pros: "That it was over night"
Cons: "No entertainment. Seat was dirty. Small plane."
Pros: "Arrived on time !"
Cons: "We arrived on time but this is the 9th Flight in A row into PHILADELPHIA that we can’t Find an open Gate. Then we just sit and wait 15 to 30 minutes! No other airport that we travel To has this problem!"
Cons: "We waited for 3 hours inside the plane on taxi then had to get off for an hour because of traffic delays."
Cons: "No screens"
Pros: "Everything went smoothly"
Pros: "Great attendants excellent customer service"
Cons: "Awful TSAs"
Cons: "Will probably never choose to fly with American Airlines again."
Cons: "Finally took off at 12:15 AM on a flight scheduled to depart at 7;30 PM the day before!"
Pros: "The in flight entertainment was perfect, new, and relevant. I also had an empty seat between myself and another passenger so my legs weren't as cramped."
Pros: "Friendly crew"
Cons: "3 hour delay"
Pros: "We flew safely!"
Cons: "The flight was delay. Then, my partner & I were given assigned seats separately until I requested seats together and we were given the last one at the back where you cannot recline the seat. It was very uncomfortable!"
Cons: "Only suggestion would be to make the connection process a little easier. If the passenger doesn't speak English, the fact you need to print the international ticket in Miami, then re-enter at checkpoint might create confusion."
Cons: "Ride flight attendants"
Cons: "The crew was the worst part in this flight and on any flight i have Ever been to, never had that rude crew on a flight"
Pros: "Comfortable seats"
Cons: "Lack of entertainment and no free WiFi. Also food choice was not the greatest"
Cons: "No dislikes"
Pros: "Rosa was great at handeling a pushy, borderline rude customer. I couldn't handle that kind of stressful job."
Cons: "Anticipating that I wasn't going to be able to get on the standby after missing the connection from Boston due to equipment failure. I had a shuttle booked in Charlotte and may have missed that too. It was already a 12 hr. travel day and I was dreading it being longer."
Pros: "The price was right! Connection in Chicago was a little tight but overall a good flight."
Pros: "Only check in and boarding was smooth."
Pros: "Good movies"
Cons: "Flight took 3 hours longer than expected and they lost the baggage of me and 50+ other travellers"
Pros: "Lots of choices for entertainment. Our tickets were booked as a family of 3 and we did get placed together this time in a row of 3 seats."
Cons: "Nothing was bothersome. Everything was satisfactory."
Cons: "Flight was late departing"
Cons: "My problem is when United uses Air Canada the privileges that United gives don't exist and they treat you like anyone else... If I'm gold status with United theb I should be with Air Canada as well"
Pros: "We liked the extra leg room of the economy plus seats but the seats were too narrow."
Cons: "The bathroom were not cleaned during the flight by the end of the flight there was no toilet paper and the bath rooms were very unclean."
Cons: "I may be mistaken here, but apparently since I am not a permanent US resident, I needed a transit visa to fly through Canada, although this was not advertised anywhere. As such, we were not allowed to check in our flight and had to cancel our tickets a few hrs prior to boarding and book tickets on antoher flight. We would up losing good money since we were traveling as a family with kids. The silver lining is we flew Emirates which we should have chosen from the very beginning."
Cons: "Gluten free food was mediocre. Worst on any airline. Crew was not attentive and anybrequest felt like an imposition."
Pros: "Comfortable flight"
Cons: "Food was average"
Cons: "For non-U.S. Citizens the transiting in Canada is inconvenient and expensive. I wouldn't travel through Canada by plane again."
Pros: "Why Canada created a ridiculous process that requires a $7 payment for transmitting in Canada is beyond me. I hope they realize they are impairing the competition of it's own national airline."
Pros: "Direct flight saved time."
Pros: "Aircraft was clean. Convenient connecting gates. Flight duration."
Cons: "- Poor quality food - Extremely poor inflight entertainment - Flight delayed no real explanation provided"
Pros: "The food needs much improvement and needs to be healthy !!!"
Cons: "Our flight got canceled 12 hours before we were supposed to take off. They postponed our flight 24 hours. It took forever to change it so that we still arrived at our destination on the same day. I'm glad I checked my email before going to bed because otherwise I would have shown up to the airport not knowing my flight was canceled. That should not have happened. It almost ruined my trip."
Pros: "Nothing stood out as being too great. I was too pissed off from the delay to really notice any good."
Cons: "We were delayed about 2.5 hours. Ridiculous."
Cons: "I reached delhi a day late and missed an important event. See ablove"
Pros: "The price."
Cons: "When someone has a terrible experience with a single individual it's just an anomaly. When it came to our experience it's easy to see that it's systemic and come from the top down in that company. The lack of customer service training is apparent. It was rampant and the overall feeling was just plain rudeness exuding from every team member. I'll never fly Air Canada again."
Pros: "They took 20 people off the plane. We left 1 hour plus late and took an extra hour to reach LA. Had a sandwich that was inedible. Crew not friendly."
Pros: "Boarding in TO was horrific and had to stand more than an hour"
Pros: "It was on time and very smouth"
Cons: "Had to have a visa for connecting flights. Not worth going through Canada."
Cons: "Flight canceled due to mechanical problems. Out of 4 agents at desk at airport only one knew what to do in case of a cancellation. They all stood around eating raisinettes! Unprofessional, lack of training, lack of planning (why wasn't another plane sent). One agent was going through the line giving out a phone number to call? Why weren't they trained? I called and thankful I was up at the desk so I could tell the agent what to do from the lady on the phone! Lost a day on our already short Christmas visit with family. Would love a refund!"
Pros: "The boarding process at Gatwick was seamless! So wonderful"
Cons: "The plane was cramped and provided absolutely nothing by way of entertainment. We traveled Europe so we packed light - no iPads or computers. There were no TVs on the planes (unless you wanted to pay $10 to borrow an iPad). I refuse when the flight itself was $500! This left us to do nothing for 8.5 hours. Not my idea of fun."
Pros: "Turkish airlines always delivers the best service and the most relaxing flights."
Cons: "Delays both on Det to Toronto and Toronto to Kingston"
Cons: "Couldn't rate entertainment- there was none - none expected"
Pros: "Our flight attendant, Aaron, was wonderful"
Cons: "Everything else was awful....I was taking an international flights, so arrived at the airport 3 hours early, as specified. There was no attendant at the desk until 1.45 hours prior to boarding. We almost missed the flight, and as a result, the connection to London. If possible, I will not fly air Canada again"
Pros: "Leg room adequite."
Cons: "Only beverages served, there wasn't the usual snack."
Pros: "Nothing much, only the plane was clean"
Cons: "Horrible food and service. Organization in boarding was poor."
Pros: "The flight itself was fine- comfortable with nice amenities and a professional staff."
Cons: "My first flight was late then cancelled, then replaced by another. That one was late too and made me miss my connecting flight. I had to spend the night stuck in the Toronto airport with nowhere to safely sleep and my late arrival meant the entire first day of my long planned vacation was ruined. I was supposed to get to my destination around 10 in the morning, instead I arrived around one in the morning the next day. All I got from Air Canada for this trouble was a $10 meal voucher for airport restaurants that cost $25 and were closed during my stay."
Pros: "Smooth flight, excellent pilot"
Cons: "Huge delay, missed connection"
Cons: "Everything poor attitude bad manners and terrible demeanor"
Cons: "Was delayed so long I almost missed my connecting flight."
Cons: "Staff was useless. Made all international connections via my cell phone."
Cons: "Flight was cancelled and they did not bother to inform us! Ended up flying on United and arrived 6 hours later than planned."
Pros: "Nothing. Simply don't buy off of kayak"
Cons: "Liars. Flight lost my baggage. Left gate late as usual. Awful flight with shitty crew"
Pros: "Not much"
Cons: "did not get my choice of meal Crew not accommodating"
Pros: "Smooth take off and landing."
Cons: "BOARDED LATE AND IN GATES VERY FAR FROM CHECKING. The (solitary) crew member did not speak French. Everything she said in French was unintelligible- very offensive (and disturbing) for Francophone passengers such as myself. And for a Canadian carrier- This shows no respect for our pluralism. When we book online and try to pick priority seating, then find out that the plane is so small that the 9th row means 9 out of 12 or something, this feels like a con. Especially when we pay extra. Stop making people pay for seats that don't get them any priority boarding (Zone 3!) and offer no real advantage."
Pros: "The extremely unempathetic Toronto Air Canada customer service agent was a particularly fond memory from my trip."
Cons: "After weather forced us to miss our flight to Delhi from Toronto (understandable), Air Canada booked us on an AC flight to London and then an Air India flight to Delhi from London. In Toronto they told us that we couldnt get our bags because they were in storage, but that they would be on the plane to London and then to Delhi. Upon arriving in London, Air India told us that Air Canada never booked us on their flight to Delhi - that neither of our names were on their manifest. Air India was helpful in getting Air Canada's mistake fixed. Upon arriving in India, my partners bag was nowhere to be found. It would be logical to assume that his bag was in London and never made the imaginary flight Air Canada booked us on. However, even though our bags sat in Air Canada storage for 24 hours, his bag was never even loaded onto our flight to London. He didn't receive his bag until 6 days into our trip, causing all of us to miss out on multiple experiences, including the ability to leave Delhi because of our need to get his bag and multiple missed and promised deadlines from the airline."
Pros: "Air Canada provided accommodations for me when I was informed about my removal from my connecting flight."
Cons: "I didn't enjoy the sassy customer service representative who "assisted" me in redirecting me for the next possible flight to India. She booked me for a flight to London and told me that I was also confirmed for an Air India flight from London to Delhi. This "confirmation" was false after checking in with Air India. There was no entry of me being registered for the flight. Luckily, there were enough seats to make my accommodation. The looming concern that followed was that my bag was clearly not going to be in Delhi once I arrived to my destination. This then became my reality and had to deal with not having my luggage for 6 days in India. There was blatant disregard between both airlines in trying to deliver my bag to me. They both blamed each other and refused to claim responsibility. With both refusing to claim fault, I had to fend for myself and pay for clothes and other necessities. Hands down, the WORST experience I've ever endured while traveling with any airline. I vow to never fly Air Canada and Air India ever again."
Pros: "Great crew, delicious samosas! Awesome selection of movies"
Cons: "I'm skinny but tall and it is my opinion that these seats are uncomfortably small/narrow The room UNDER the seats is smaller than in other planes as well, so it's tougher to stow your gear"
Pros: "I like every thing about that flight it was my best flight going to Jamaica.thanks again for such an awesome flight."
Pros: "Good flight and on time."
Pros: "Service was good, not exceptional. The flight departed on time. The food was ok, nothing outstanding! Air Canada did not let me carry my second bag for free made me question the reason for not picking another airline!"
Pros: "Steward was funny"
Cons: "Small plane, wasn't told ahead of time that there was no carry on luggage and I had lap top I had to carry on and expensive camera equipment that had to be checked, would not have taken this flight if I knew this ahead of time."
Pros: "Nothing. I'm happy that it wasn't worse."
Cons: "Uncomfortable seats. Unhelpful ground staff. I missed my connecting flight due to bad weather and the attitude of the Air Canada staff was total indifference. I was told by the ground staff in Philadelphia that someone will be there to help us to quickly get to our connecting flight. Not only was no one there , but the quicker route to the gate closes after 11pm making us take the long way, therefore ensuring that we would miss the connecting flight. The two employees making new reservations took more than an hour to deal with 7 passengers. If you're economy class not only do they not pay for a hotel, they do not help in any way whatsoever other than handing you a card with a phone number to call to make your reservations (at a discounted price). After arriving at the hotel at 3 am in the morning, checking out at 1pm and spending 10hrs at the airport I finally got on my flight and spent another 14 hours in an uncomfortable seat before arriving in Delhi. Overall a terrible experience. I will never fly Air Canada again. You can only truly judge a business by seeing how it behaves when something goes wrong. Air Canada failed miserably!"
Cons: "was not able to board the flight and had to buy an alternate flight on Lufthansa, which was wonderful!"
Pros: "Nothing really."
Cons: "The fact that 10 minutes before we were suppose to originally board the staff at DTW was trying to get people to give up seats because they oversold the flight which should have taken care of before that. It also doesn't help that the flight was late arriving and unboarding so that it could be reboard by new customers and updates were unhelpful and useless when attached to the plea for someone to give up their seats. 0 out of 5 stars...would NOT recommend."
Pros: "Not much interaction with crew Felt crammed in"
Cons: "More leg room And don’t slam overheads so hard"
Cons: "Free wifi"
Cons: "Be on time!!"
Cons: "Wifi/entertainment didn’t work."
Pros: "The crew did their best considering we were 3 hrs delayed and there were no snacks for any of the passengers."
Cons: "Three hr delay with a 15 month old never good and not having snacks for passengers never good."
Pros: "Smooth flight, early arrival."
Cons: "Entertainment Sytem was down for 2/3 of the flight."
Pros: "The service and they way the treat you is the best."
Cons: "I liked everything"
Pros: "It was turbulent without warning"
Pros: "Service was very good, they were on time and considering the flight time food was good too."
Pros: "Boarded on time. Smooth boarding. Departed on time. Landed on time."
Pros: "mediocre service"
Cons: "constant delays"
Cons: "Pay for food, cold on plane entire time, everyone bundled up in blankets, jackets but staff friendly"
Pros: "Easy going all the way"
Cons: "Having to run from one side of Denver International to the complete other side"
Cons: "In both airports I was wheeled to gates and left in the way of people coming and going. I tried to get the attention of airline employees and when I did they told someone else and so I sat for between 40-60 minutes."
Pros: "Comfy roomy seats, free WiFi, free coffee"
Cons: "Plane had very little luggage space. I'm explorer card holder boarding should be priority I was in group 2. Food was not of good quality hence lot of people left it. 3. Sets were too narrow."
Pros: "Short flight so not all questions applied"
Cons: "Too small seats"
Pros: "14 hour flight. The legroom in economy seating on UA 82 is an absolute joke if you are 5 feet 6 inches or taller. I am 5' 11" Charging $200 premium for economy plus which on united is a few more inches of legroom unlike other carriers where it's a step closer to business class."
Cons: "Entertainment system was not working for the duration of the flight (14 hours). Legroom in economy seating $200 premium for 4 more inches of legroom No automatic upgrade for silver star loyalty membership even though plenty of seats available."
Pros: "We landed safely"
Cons: "Delayed 2 hours."
Pros: "Each flight I was on, the seats were roomy and comfortable. I don't like to fly, but I have to admit, I felt pretty good on these flights. I get scared when it's bumpy, but I guess that's just life in the air."
Cons: "Not much"
Cons: "Ear phone jack didnt work,paying more every time i travel for less,extra to check just one bag,extra to watch a movie,uncomfortable conditions for 4 hours,extra to eat anything,becoming a joke"
Cons: "They said it was due to weather but my wife flew out of Texas with now issues.... we were to meet up and couldn't till much later, no big deal that I pay for a vacation and have to start it late..."
Pros: "The flight was quick and easy"
Pros: "Boarded quickly and on time!"
Pros: "Left early and arrived early"
Cons: "Food options weren't good."
Cons: "Our flight was delayed so we were offered to get on an "earlier" flight. The "earlier" flight never left until 40 minutes AFTER our originally scheduled flight."
Pros: "Flight left on time! No problem in OHare with transferring planes. Next flight also on time."
Cons: "Seats are very uncomfortably"
Pros: "The flight crew were kind and professional"
Cons: "My nonstop flight was cancelled and I was given a replacement flight with a layover. The cancellation was given with short notice and made for a stressful ride to the airport in oreder to make the new flight time.The layover was supposed to be one hour and ended up being 3 hours. This was very disappointing and exhausting flight. The ride was fine once on board"
Cons: "Delayed. Missed connection. Happens too often. Moving my business to southwest."
Pros: "The flight from New Jersey to Michigan is short."
Cons: "My flight in January was delayed because mechanical issues with the plane. My flight in February was delayed because of mechanical issues on the plane. Each time we were delayed about the amount of time the actual flight takes. The bathrooms on both planes smelled like a sewer."
Pros: "6 Feb from Newark to Delhi the Tv out of order no one is helping hand in the flight poor service. Only one thing is good that flight is well in time"
Cons: "3 hour delay, water didn't work in bathroom so there was no washing my hands, bathroom old and dirty, seats old, mismatched and dirty. Essentially a terrible flight."
Pros: "Didn't take me long to rebook the flight when it got cancelled due to weather/pilots timing out"
Cons: "The way the whole thing was handled. I ended up flying on the 5th because of the issues with weather. My general problem was with the way the situation was handled. We shouldn't have boarded the plane on the 4th given the fact that the pilots were probably gonna time out anyway. Instead of wasting time, the protocol should've been to begin rebooking everybody to another flight. Just my two cents"
Pros: "I liked I got notified of the delay."
Cons: "The flight kept getting pushed back and no alternatives were provided. I was able to get on a different flight after sitting at the airport for 6 hours because the delay text came after I was just about to the airport. Very inconveniencing for traveling."
Cons: "We changed planes and was 5 hours late"
Pros: "Never will fly United again. First flight left early and we missed it.second re-flight arrived late to get us so we arrived too late to get our next flight. Here we are spending all our money in airports and a cheap motel in Chicago in the rain instead of being in Florida with our family."
Pros: "Great flight."
Pros: "Not much, except the fact that it could have been worse."
Cons: "- Cheap quality food. And less in quantity. Less options. And they ran out of meal options even though I indicated them at the time of booking. - Not so clean - Sickness bags were used ones and had something in them. Clearly, they were not replaced. Toilets didn't have basic supplies like moisturizers. Not to mention they were super cramped. - Entertainment system was out of 60s. Small LCD and were of the smallest resolution and viewing angles - made watching anything akin to watching those cam rips floating all over internet. - Cramped leg room. And the premium seat didn't have any better room. Overall, one of the poorest flights I have ever flown on. Even Air India has much better planes and service."
Cons: "I purchase the economy plus seat, hoping to get some sleep. But, the seat did not recline at all! It was so uncomfortable that I could not rest. This was not worth the extra $57 I paid."
Cons: "Flights were all delayed or cancelled"
Pros: "This is not a long flight (Grand Rapids, MI to Newark, NJ: just under 2 hours). There was a minor delay for departure of 20 minutes that Kayak and United kept us well aware of. The Grand Rapids, Ml airport is one of my new favorites -it's small, friendly, comfortable and quick and easy to navigate."
Cons: "Terrible experience in onboarding.. Later on i was made to sit in flight for 5 hours at mumbai airport"
Cons: "Left about 15 minutes late. But we didn't miss any connections so everything turned out okay."
Pros: "That trip was great to Housto!"
Pros: "Nowadays the gate closes 10 minutes before takeoff which really helps get the plane off on time as we can make connections. Some may not know this and find it frustrating. As a regular traveler I appreciate the move."
Pros: "Fast flight, on-time"
Cons: "Old plane, uncomfortable seats, really dirty looking bathroom"
Cons: "I cancelled it and it appears it didn't really cancel"
Airlines flying from Michigan to New Delhi have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Michigan to New Delhi
Masks required on board, masks provided on flights from Michigan to New Delhi
Social distancing seating
Middle seats unavailable to book on flights from Michigan to New Delhi
Testing for antibodies, testing for symptoms for flights from Michigan to New Delhi
Waiving of change fees. Search flexible flights from Michigan to New Delhi