Daily cleaning, installation of cabin HEPA filters on flights from Michigan to New Mexico
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Scores according to KAYAK customer reviews
Pros: "Crew was very welcoming and nice"
Cons: "There was a lot of empty space on the plane I wish they would’ve spaced passengers out evenly."
Pros: "Most comfortable seats of the three flights. Crew friendly and attentive. Acted like they enjoyed their work."
Cons: "Luggage still in Atlanta with Delta."
Cons: "3 hours late!!!"
Pros: "The crew is always smiling and ready to help you and I really like that."
Cons: "Food offered in first"
Pros: "Everything went smoothly. Everyone was helpful."
Cons: "The boarding was processed by one agent. He did a fine job but took too long to board. Needed to have 2 people managing boarding the plane"
Cons: "Hour late and no wifi!"
Cons: "Better customer service. Your employees should be te-trained and reminded they are in a service industry where your clients have other options to fly."
Cons: "In flight movies would be nice . Tight seats for 6.3 huy"
Cons: "The coffee could’ve tasted better."
Pros: "Crew was awesome. Movie was awesome. Delta always comes through."
Pros: "Crew was very nice."
Cons: "Long delay with vague explanations why."
Pros: "yes crew were very good"
Pros: "Full flight, nightmare. No comfort at all. Never again."
Cons: "Comfort on board."
Pros: "Crew was very upbeat and helpful"
Cons: "If there could have been some sort of services to take travelers to their connecting flight, for cases of really short time window of course, it’d be extremely helpful."
Cons: "The airport."
Cons: "The person next to me"
Pros: "First time flying into Daytona and it was super easy."
Pros: "When we need help but nobody come to help ."
Pros: "Friendly staff. Very comfortable seats"
Pros: "Crew was pleasant. Boarding was fast and efficient, nobody bumrushed."
Cons: "The non-reclining seat right next to the bathroom door opening should not exist. I was miserable there; I swear everyone on the plane made sure to take a dump on this <2 hour flight. Also none of the windows on any of these small planes line up with the actual positions of seats and it sucks."
Pros: "That was a treat since I don't expect the option to watch movies on short flights Also, thank you for the healthier snack items- keep moving in that direction please!"
Cons: "Rapid City, I could check my BAG through to PDX."
Pros: "Liked that they were pretty stern about boarding by zone Comfy seats Nice staff Good snacks Great movie selection Never realized games were programmed in that head rest. Loved that. Just having the entertainment set on the head rest for every seat makes me prefer this airline over another."
Cons: "Was seated in the last row, 33, and it smelled like urine. Landed on time at 11:09am but didn't get to the jetway til 11:50"
Cons: "Everything was to my satisfaction."
Pros: "Movie selection was great!"
Pros: "The service was impeccable as always"
Cons: "2 hr delay"
Pros: "Crew was very attentive and curtious. Boarding was a bit more chaotic than usual and the gate agent made no announcement about boarding procedure, which certainly contributed to the scrum resulting. I arrived from the Skyclub several minutes prior to boarding time and was unable to find a path through to the Priority Boarding Lane. As boarding began she had to redirect at least seventy-five percent of those in front of me as they were not in First Class. Had she made one or more clear announcements about boarding procedure I rather doubt such a misunderstanding would have occurred with so many."
Cons: "For the third Delta flight in a row (all First Class) the crew did not make any effort to keep economy class cuctomers form storing bags in the First Class overhead or using the only First Class laveratory during flight. This flight I was unable to utilize the laveratory even once due to this excessive and continuous useage. Trying to do my bit to reduce our carbon footprint, yet I am sorely tempted to return to charter service when disrespect of the airlines own basic service class rules gets piled on top of TSA hassles."
Pros: "The professionalism of Delta employees, timeliness of flt."
Pros: "Left on time, no hassles at boarding. We were in premium economy and seating was comfortable for both of us, not-too-tall people. FA were quite friendly."
Cons: "One bathroom wouldn't flush, which was a problem with limited facilities and a full flight."
Cons: "Cancelled my flight because I lost one of the arms"
Pros: "Great friendly service and easy boarding. Timely!"
Cons: "For the money they charge, a few little perks such as improved snacks wouldn't hurt the bottom line"
Pros: "No headphones available for flight"
Cons: "This is my third flight this year with Delta and every time we wait for the "crew" to get off from another flight. And as soon as they get there we can board. It's getting very annoying. Fix it."
Pros: "The flight attendants were very attentive and available."
Pros: "The staff onboard was friendly and attentive. They made every effort to make sure I had whatever I wanted. Boarding was quick and easy. The onbaord entertainment system had a large selection and I was never without something worth watching."
Cons: "The first class accommodation isn't as good as advertised. The seat is supposed to completely recline allowing you to sleep. Unfortunately if you're 6 foot or taller there isn't enough room. Other airlines like Emirates gives you more room in their business class so it's disappointing to see United 1st class is so cramped. The screens for the onboard entertainment system in first class are lower quality then those used in coach."
Pros: "Early arrival. And service"
Cons: "I was assigned very last seat and there is no reclining option."
Pros: "Meg, our stewardess came out to tell us there would not be any coffee on a 6 AM flight and that we had time to get coffee, if needed. She kept us informed of flight delays, helpful with my bags."
Cons: "There was nothing that could be done, but due to construction at the airport, waited on tarmac for an hour before we could get to a gate, then they had problems with the ramp and that had to be addressed. But pilot was very good about keeping us informed on delays and he was as frustrated as we were."
Pros: "The flight was bumpy because of storm but the pilots were expert at making the best of flying around it."
Pros: "I was delayed coming from an international flight and was so thankful for the help from delta at the counter and at the gate. I did lose my bag but that was my fault in the confusion of jfk. I got my bag in 2 days."
Cons: "When i got my bag back the handle wouldn't go down fully. Baggage handlers must've mishandled it and bent something."
Pros: "The crew was very competent and friendly."
Cons: "Insufficient seating area, no meal offered."
Pros: "Friendly staff. On time departure and arrival."
Pros: "On time departure and slightly early arrival"
Cons: "Airline food is just so inadequate in every way."
Pros: "1st class service was excellent."
Cons: "The food in 1st class does not compare to some competitor airlines. the leather seats do not breath and can sometimes get hot."
Cons: "i checked my bag and did not have any carry-on. Generally, i feel i should be offered boarding before all the masses who try to carry on bags that are too large and need to be gate-checked....they clog up the ramp and aisles once on the plane (this is a general complaint that is not directed at Delta specifically...applies to all airlines)"
Cons: "American crew and gate agents are awesome!!!!"
Cons: "Flight was delayed almost an hour. Being that it doesn't arrive in ABQ until almost midnight, a 52 minute delay means I don't get home until almost 2 in the morning. Seats also seem to be kind of narrow on the 737-800. I'm not a big guy, but I am still bumping shoulders through out the flight."
Cons: "When you buy basic economy they put you in zone 9 for boarding. When i checked in online, they didnt even give me and my wife seats together."
Pros: "Getting to my destination"
Cons: "Having air conditioning on an aircraft on a hot summer day is critical. Especially on a 2 hours delay on the tarmac!"
Pros: "Good flight. 3 hour duration at night. I flew in first class, as the extension of my business class flight from Paris."
Cons: "Had to use a wheelchair service in terminals. Me and another victim were wheeled to 40 feet from the check in desk and the guy took off without further instruction. I hobbled to the counter to make sure we were on the pre-board list. Defeats the purpose, but whatever....."
Pros: "Amazingly professional, informative crew despite having had been diverted at the last moment and dealing with multiple issues from laptop freezing, an uncooperative passenger and delayed take off. My hats off to this crew; we had a smooth landing and very pleasant experience on board."
Cons: "The terminal was under construction and extremely crowded. We could have used some help from the ground crew shepherding people, keeping hallways clear. Would probably be useful to not have gates immediately opposite each other both trying to board with space being so limited."
Cons: "I paid extra for an emergency exit seat. The seats in the row were visibly different from ones nearby -- the seat padding was gone (felt like I was sitting on a board) and the seat bottoms slanted down producing a feeling of sliding out of the seat."
Cons: "Flight could have been on time"
Pros: "It was a comfortable night flight, great crew"
Cons: "Give a hot drink in the morning"
Cons: "Es on flight 5799 which was delayed over four hours and finally cancelled. Delay without explanation but did not appear to be weather related. Cancelled because no crew available. Put on another flight that was to leave st 10:45, but delayed due to weight restrictions without luggage."
Cons: "There were no inflight entertainment. This is the only international flight I have ever taken that didn’t have any. For an 8+ hour flight, it’s ridiculous not to. The food was also worse than typical airline food."
Pros: "Nothing special. Crew was fine."
Cons: "Just a couple of cookie/crackers to eat. No entertainment."
Cons: "21/2 delay....no explanariin. But flight attendants did not show up until 9:15 and yet plane had been on the ground since 8:30. Seems poor planning on airline’s part"
Cons: "the flight was delayed which kept me nervous as I had a connecting flight in the international terminal which I almost missed."
Pros: "The crew was good"
Cons: "Paid $330.00 +/- for a one way ticket. Some how i messed up on the date and had it for 8/3/18 instead of 8/2/18. Had to pay an additional $500 + for the change. I understand that the fault didn't lie with AA, however, the rate for changing the ticket borders on the ridiculous. I have to travel quite a bit as of late for work, I am doing all i can to Avoid using American. There were others on the flight that paid for first class that didn't pay as much as me and i was stuck in boarding group 6. It really feels as though American is only in it for the dollars, not the customer service."
Cons: "The 2 hour delay."
Cons: "Flight delayed due to weather issues then compounded by crew issues. Would have been tolerable if they had been upfront about it instead of doing the one hour delay, then another hour, then another hour ad nauseum. More than 3 hours total."
Pros: "The staff were very friendly and helpful"
Cons: "Bag checkin had already been done online but did it again in terminal, weigh in lady not helpful or friendly, quite abrupt. Onboard seating cramped and worse when front seats were reclined."
Pros: "The plane had really soft, puffy, comfy headrests. These were the best headrests I've ever encountered on any flight. I wish these were on every plane."
Cons: "1. Departure gate gets inexplicably moved to an entirely different concourse. 2. Gate agent offers to check bags through to destination, then when I go up, offers to gate-tag my bag. Why did you say you could check the bags through, then? 3. The long, ridiculous AA boarding process consisting of 9 groups and 2 short lanes, taking about 20 minutes to get 30 people outside. 4. 30 people wander around outside on the tarmac, trying to find a sign for Albuquerque. 5. BAGGAGE HANDLERS tell some of the passengers that the planes have been switched, and we should now board the plane marked Flagstaff. 6. Gate agents come outside, receive information from -- again -- BAGGAGE HANDLERS -- and then tell everyone to go back inside. 7. Once inside, gate agents tell passengers they have no idea what is going on, where they will be departing from, or when. 8. Gate agents tell passengers to go through the (long, ridiculous) boarding process a second time, and get on the second plane on the left. 9. A couple of PASSENGERS remind the gate agent that the baggage handlers specifically said that plane was not going to Albuquerque. 10. Gate agents change their minds, and tell passengers to get on a different plane. 11. We finally get on the damn plane."
Pros: "First class is always comfortable"
Cons: "Headline tells it all. First thing passenger did when he sat down was hand flight attendant a$5 bill, which she accepted she made sure he and the others in row one were served preboard refreshment. The rest of us not, as she was so engaged with the favored passenger. Not good!"
Pros: "IFE very good"
Cons: "No legroom"
Cons: "The flight was five hours late leaving Phoenix due to not having a crew"
Cons: "AA claimed the overhead storage was full and took my carry-on. Except I walked by at least 15 spots that easily would have fit my bag. They made us pay $50 to check-in luggage, but then didn't bother to put the bags on our flight. They also tried to charge us twice for the privilege of checking bags. They had no flights that would get us home on the same day, then claimed that since 12 hours had elapsed, we had to repay to check bags. During the flight, they had non stop commercials for their credit card. Ugh"
Cons: "No problems."
Pros: "Uncertain why there are 9 boarding groups, seems to be excessive/confusing."
Pros: "It was a short trip, LA to Albuquerque. Flight attendants were nice, plane was clean, and I was comfortable enough to sleep all 2 hours"
Pros: "I like the food."
Cons: "Japanese shows without eng subs."
Pros: "Boarding and flight were on time."
Cons: "Cramped seating, uncomfortable cabin temperature, very hard/jolting landing"
Cons: "Flight path at the end had to many turns kinda made me sick"
Pros: "Ease of boarding, comfort on flight."
Cons: "The delay for 3 hours."
Cons: "Delays due to maintenance and weather"
Cons: "My husband is 6'5" and sitting next to him the whole flight was barely bearable."
Pros: "Friendly crew"
Cons: "Zero entertainment. Flight sat on tarmac as they tried to fix some technical issues after taxiing"
Cons: "Prices are high and changes are frequent on rates"
Pros: "Flight got cancelled"
Pros: "Everything, the plane was big and comforting, the fly attendants were very courteous and professional. Awesome fly."
Cons: "Will probably never choose to fly with American Airlines again."
Pros: "It he seats were very comfortable There was enough leg space Crew was excellent The timing was good"
Cons: "Lots of turbulence."
Cons: "I've boycott A.A. for 15 years now. The only reason I flew is because I didn't have a choice with my connection flight. They still suck.!"
Pros: "Flight was on time."
Cons: "Seats are uncomfortable, too narrow, and little leg room."
Pros: "Got me to destination, I slept the whole way."
Cons: "Delayed for about 15 minutes on arrival, something about maintenance and the entry door."
Pros: "Friendly crew."
Cons: "Luggage was placed on a later flight and no reason given for action. Had to go back to pick it up two hours later which made drive to columbia grueling long and very late."
Cons: "I did not like how I requested a same day flight, was presented with a low fare, so I took it, and it was deceptively a different day months in the future. . . This is not a flight I feel I should have paid for, as I feel I was deceived"
Pros: "Clean, friendly staff, great baggage tracking. Smooth flight."
Cons: "Overcrowded, but that's the same no matter where. Usual rude frequent fliers, who also usually take up all the overhead space."
Pros: "Chargers in the back of the seat for devices Friendly staff Nice quality airplanes"
Cons: "Paid for WiFi, and it was very choppy and slow. Took over 3-4 min, and several refreshes to send/receive an email."
Cons: "Due to two flight delays, I traveled an additional 24 hours, on top of my 20 hour original flight. Albuquerque Airline staff were rude, dismissive, incompetent, and each individual I spoke with gave me wildly differing information. The two delays (leading to approximately 48 hours of travel) would have been stressful enough, but the callous, ignorant and unprofessional attitudes of American Airlines staff (and staff in general at Chicago O'Hare Airport) really disappointed me. This was even more striking compared with the professional service I received from British Airways (from whom I purchased the tickets). I was ashamed that my country could lag so far behind in terms of basic customer service and problem solving."
Pros: "This was my first time flying out of South Bend and I loved the smallness of the airport and the option to take a direct flight to Vegas to cost family. No long lines and crowds made it easy to social distance."
Cons: "I would have liked it the seat reclined slightly or had the adjustable headrest so my head wouldn't flop back and forth while I took a nap."
Pros: "Great crew. Everything was on time. Loved it"
Cons: "Pop and pretzels"
Pros: "Good crew"
Cons: "If you dont have TSA precheck....get it...lifesaver"
Cons: "Pathetic rationale for delay"
Pros: "I'm never flying them again I like nothing"
Cons: "the flights were never on time"
Pros: "Left on time, arrived early, deplaned quickly because no one had bag"
Cons: "Reclinable seats"
Pros: "Crew was nice and efficient."
Cons: "Check in counter needed more help-line very long"
Cons: "Free beverages"
Pros: "Arrived safely"
Cons: "Almost two hours late."
Pros: "The crew were very friendly."
Cons: "the seats were pretty uncomfortable, that was my main problem with the flight."
Pros: "The crew was very nice."
Cons: "The AC was broken - only the front half of the plane was getting it. The back half was very hot."
Cons: "Runs late but no updated to arrival board, the attendant was rude when asked what time they thought the plane might be leaving."
Pros: "The staff was great"
Cons: "Seats were way to small for tall people with long legs..........."
Pros: "It was great"
Cons: "It was to uncomfortable to sit there in the plane for so long. I also noticed one of the flight attendants with the long brunette hair kept over looking me but would be in all the guys faces instead. Pretty sure it was a jelouse thing. The shorter brunette girl was really pleasant"
Pros: "They gave us a soda in the waiting area, because we were so delayed. Flight attendants were friendly."
Cons: "Flight was delayed about 2.5 hours, with no explanation or information given. Loading was extremely slow, hot, and uncomfortable."
Pros: "The crew was friendly and smiled a lot. Non stop flight from easy and for me, convenient airports. I knew food cost extra so i brought my own."
Cons: "I knew my comfort would be cramped so that was expected. My only complaint was we couldn't understand the boarding instructions at the gate when they were calling zones. The microphone stunk! So because we couldn't understand,, people got in line who shouldn't have yet, and others didn't get in line that should have which seemed to really annoy some mouthy jerk in zone 5....who then had to turn around while boarding bc he forgot his phone, lol. Karma. So, that was my only entertainment and it was pretty great."
Pros: "Non-stop flight at a reasonable price"
Cons: "Food choices are very limited"
Cons: "they charged me more money because i need alleges air . ap"
Pros: "Crew was friendly, seats were very tight. Have to pay for water."
Pros: "For a “no frills” airline I like the modern aircraft, professional and friendly crew and on time departure and arrival. The flight is too short for entertainment or food service but the snacks and drinks for sale are varied and acceptably priced."
Pros: "Front seat leg room"
Cons: "No WIFI."
Pros: "Friendly staff"
Cons: "Last minute delay due to a plane malfunction. Was told very last minute. Seemed like there were no quick resolutions in play. Had to wait over three hours to fly out, doesnt that entail compensation by law?"
Cons: "It was raining when we landed and we were told the guy didn't want to come out in the rain to open the door so we were stuck on the plane for a while. Being Florida, it rains. If it's your job to pen a plane door, I would think it's reasonable you do it in the rain sometimes. Then up to the passengers on board whether or not they want to get out of the plane when it's raining."
Cons: "Left/ arived 30" late"
Cons: "Was assigned a middle seat. I am a small woman and had absolutely no room."
Pros: "Wow so nice to have an economical fare to Baltimore! On time, courteous, uneventful flight. Couldn't ask for more."
Cons: "All good"
Cons: "Allegiant needs to put more than just school bus seats in their aircraft."
Pros: "Departure was on time and arrival was a little early! Nonstop flight was great!"
Cons: "Seats are a bit cramped and their is no pocket on the seat back to put your water bottle or book"
Pros: "Considering the fare was advertised between $350 and $700 with other carriers on Kayak, I took this one for $179, roundtrip, direct from LAX to Grand Junction."
Cons: "When the crew runs to get coffee in the terminal, make sure to do the same. I brought some snacks, but wish I had brought coffee. The man next to me kept creeping into my space which was incredibly annoying, but it was a relatively quick flight. Beats the two day drive from L.A. to Colorado."
Pros: "Great service and very clean plane. Staff did everything to accommodate everyone's needs."
Cons: "There was a lot more turnulance than expected which could have made for our shaky landing but the pilot did a great job regardless."
Pros: "Comfort and speed of the flight. Attentive staff!"
Cons: "Need one craft beer"
Pros: "While I enjoy the fact that Allegiant offers direct flights to Laredo at an affordable price, the planes really need to be updated."
Cons: "We really disliked that we boarded the plane and just before taking off they made us get off again and never did confirm the real reason. The planes really need better maintenance since this is the second time in two weeks we have to change planes due to problems."
Cons: "Four hour delay and charging for on flight drinks including water"
Pros: "Arrived an hour before flight. Check in took 25 min and tsa 30 minutes. Tried to go through expedite line but agent refused to let me even though flight was leaving in 30 minutes. I have received better treatment in new York airports than here in Myrtle Beach. Who would have thought. There were 3 others that missed the flight. Why would they not just let's be expedited?"
Cons: "See above"
Pros: "I understand the need to make a profit but comfort is probably the most important aspect of any flight......"
Cons: "Min. 40lbs when others are at 50lbs ..... even 2 free suitcases. I understand the need to make a profit but comfort is probably the most important aspect of any flight......"
Pros: "Crew was amazing & child friendly."
Cons: "They arrive to the airport over an hour early and went to the desk we're asking them to print my ticket they informed me that they cannot check me in at the desk I had to do it online I didn't have the ability to do that so therefore I miss my plane"
Pros: "The crew was exceptionally friendly and helpful."
Cons: "Seats don't recline."
Pros: "The price, found a round trip from Albuquerque to Austin 3 weeks ahead for 74$. I couldn't believe it"
Pros: "Really smooth flight, quick and easy to Las Vegas..."
Cons: "Paying for checked luggage..."
Pros: "I didn't like anything about them"
Cons: "They made me pay 100 dollars for two bags that would of fit under the seat"
Pros: "Finally got home!"
Cons: "Flight was Delayed taking off by 2 1/2 hours due to mechanical issues. This flight along with the four hour delay when I flew to Orlando is a disaster. Probably the last time Allegiant will be flown!"
Pros: "Very affordable."
Cons: "Seats are too close"
Pros: "Everything was fine"
Cons: "Hard landing"
Pros: "Excellent flight! Down side no wi fi connection and no Internet, you must buy all food and drink but hey for cost of the trip worth it!"
Cons: "No internet or wifi"
Pros: "EXECELLENT BOOKING & FLIGHT, WILL CONTINUE USING YOUR SERVIES. JOHN"
Pros: "It was cheap and was no different than other flights I have taken."
Cons: "Their station at the airport didn't open until about an hour before my flight."
Pros: "Not much interaction with crew Felt crammed in"
Cons: "More leg room And don’t slam overheads so hard"
Pros: "The flight attendant was amazing. She was friendly, courteous and went out of her way to make my flight very enjoyable."
Cons: "Free wifi"
Cons: "Be on time!!"
Cons: "Wifi/entertainment didn’t work."
Pros: "Ease of finding gate"
Cons: "There were several cases of couple who purchased tickets together were separated on the plane & no one knew why they were arranged that way. No solution offered at counter."
Pros: "The crew did their best considering we were 3 hrs delayed and there were no snacks for any of the passengers."
Cons: "Three hr delay with a 15 month old never good and not having snacks for passengers never good."
Pros: "Smooth flight, early arrival."
Cons: "Entertainment Sytem was down for 2/3 of the flight."
Pros: "Great crew"
Cons: "Plane was over 2 hours late. It was tiny. Super claustrophobic."
Pros: "What did I like? Nothing. It was United Airlines, and it has been a long time since there was ANYTHING to like about United. Usually, the best one can hope for is that there is plenty to TOLERATE. Unfortunately, this trip did not rise to that standard."
Cons: "UA to Denver cancelled due to maint, issue. Re-booked thru LAX on Delta. Arrived 12 AM vs. planned 6 PM (w/ 7 AM meeting the next day). Delta is 6-block walk outdoors from United at LAX. TSA pre-check didn't show on the Delta ticket issued by United, leading to another hassle at Security."
Cons: "2 hour delay."
Pros: "Things were new"
Cons: "Seats were smaller, legroom was less, seatbacks when fully upright push your heard forward so when I fell asleep, my head kept falling, NO FREE ENTERTAINMENT. They tell you to download the app mid-flight to get free entertainment, but you need to pay for wifi to access the app store."
Pros: "Great crew!"
Cons: "Not the airline’s fault. Bumpy ride."
Pros: "Service was very good, they were on time and considering the flight time food was good too."
Pros: "comfortable seat"
Cons: "delayed 2.5 hrs, stood in jetway for 15 mins while crew fixed seatbelt issue. snack was poor; limited options for soda, small pour & only pretzels as snack!"
Cons: "Had a one hour delay on thtarmac waiting for de-icing...weather related."
Cons: "In both airports I was wheeled to gates and left in the way of people coming and going. I tried to get the attention of airline employees and when I did they told someone else and so I sat for between 40-60 minutes."
Pros: "Comfy roomy seats, free WiFi, free coffee"
Cons: "I appreciate the in-flight entertainment idea, but the execution leaves something to be desired."
Cons: "Personal entertainment did not work. Most first and business class airlines have a screen to see the movies."
Pros: "Short flight so not all questions applied"
Cons: "Too small seats"
Cons: "Thirty minute delay with pushback in San Francisco"
Cons: "some folks didn't use ear phones watching shows so i had to hear annoying entail mentioned selections. I had ear plugs fortunately :) didn't find anything I'd watch in entertainment. enjoy learning/science/documentaries"
Pros: "We landed safely"
Cons: "Delayed 2 hours."
Pros: "The attendants tried to be cheerful in a difficult situation."
Cons: "Once we were boarded we waited for a long time in a crowded stifling hot plane. Requests to the crew were met with helplessness on their part!"
Cons: "Ear phone jack didnt work,paying more every time i travel for less,extra to check just one bag,extra to watch a movie,uncomfortable conditions for 4 hours,extra to eat anything,becoming a joke"
Pros: "There were no delays"
Cons: "Even for a smaller person like myself, it was quite cramped--moreso than what I've noted in the past"
Pros: "We arrived on time and I had no problems ."
Cons: "Everything was ok."
Pros: "Boarded quickly and on time!"
Pros: "It was on time and I had no problems whatsoever."
Cons: "Seats are very uncomfortably"
Cons: "Delayed. Missed connection. Happens too often. Moving my business to southwest."
Cons: "We changed planes and was 5 hours late"
Pros: "The crew was very courteous and kept us up to date."
Cons: "I did not like that both planes they put us on were broken. We were very delayed"
Pros: "On time both ways"
Cons: "I purchase the economy plus seat, hoping to get some sleep. But, the seat did not recline at all! It was so uncomfortable that I could not rest. This was not worth the extra $57 I paid."
Pros: "The flight was safe, the crew courteous. Why persist in jamming people into seating that is uncomfortable and unhealthy."
Cons: "Why persist in jamming people into seating that is uncomfortable and unhealthy."
Pros: "Okay crew."
Cons: "Cramped, uncomfortable seating. Departure time and gate changes."
Cons: "Flights were all delayed or cancelled"
Pros: "The crew was very nice, the food was good and boarding was quick."
Cons: "The seats were terribly uncomfortable, and the WiFi was expensive. Plus, when I got to my destination, my suitcase has been damaged and a few items were missing."
Cons: "Left about 15 minutes late. But we didn't miss any connections so everything turned out okay."
Pros: "That trip was great to Housto!"
Pros: "Was on a larger regional small jet. The service was great. Lots of legroom."
Cons: "I cancelled it and it appears it didn't really cancel"
Cons: "Our plane was delayed leaving Grand Rapids. Once in Houston there was no gate available causing another 10 minute delay. All bags were required to be checked plane side so once we finally got off the plane it took another 10 minutes to get our bags. Many passengers had tight connections and had to rush to their next flight. My connection was already tight as it was - and I had to go to a completely different terminal very far from where I was to catch it. Five of us were on that flight connecting to San Diego. We finally made it to the gate. The plane was still there but the door was closed so we were not allowed to board. It was the last flight out so we were stranded in Houston overnight. This caused me to miss a very important medical appointment this morning - and to have to cancel client sessions leading to a significant loss of income."
Cons: "United double charged me for the same flight! When I called customer service I was left on hold for a long time and received no explanation or refund. Such a terrible airline experience."
Pros: "American Airlines saved the day!"
Pros: "Great staff"
Pros: "Nothing really."
Cons: "Drinks and snacks."
Cons: "Baggage claim took one hour"
Cons: "Frontier airlines delayed and then cancelled and offered no help with re booking so I could make it to my family. I had to purchase a brand new ticket with s better airlines to be able to get home for my mom's cancer treatments."
Cons: "Poor check in experience"
Cons: "From the moment that I get off the plane to catch my flight connections to San diego, I thought the gate was far but its right the corner so I dont need to rush lol"
Pros: "The chairs were very uncomfortable."
Pros: "Great prices"
Cons: "Security lines too long, even with TSA Pre"
Cons: "The landing was horrible"
Pros: "Polite employees from Frontier, courteous and helpful. Knowledgeable, too."
Cons: "What happened to, snacks & soda on flights? Everything is *for purchase *.other airlines done have sales people on board, credit card, for purchase snacks ~ silly!"
Pros: "Quick boarding, and fair service"
Cons: "Nothing super fantastic to say, but also no real complaints!"
Pros: "Getting off plain"
Cons: "The total experience with Frontier"
Cons: "On both flights there weren't enough people checking bags. It took almost an hour to get through both times. More people and stations are needed."
Cons: "Only 1 cup of water. Aisles very narrow."
Pros: "operated by miami international that may have made all the difference even got free beverage and tiny pack of pretzels"
Pros: "We landed"
Cons: "Wasn't calling by zones, was pretty much a free for all to get on the plane."
Cons: "no free drinks? 2.99 for a coke? no pretzels? why i had to pay 70$ for my bags what"
Pros: "No comment on food or entertainment"
Pros: "The only thing to ever like about Frontier if their price and that is only if you pack light and carry a personal bag on board"
Cons: "The boarding process per zone makes no sense causing no room overhead so in an already congested seat you now have no leg room because your bag is jammed under. They dont check you in with any care causing massive lines and i feel sorry for the individual who misses their '45 min deadline'. NO ELECTRONIC FRONTIER CHECK INS IN DETROIT."
Cons: "Delayed and delayed. Almost three hours"
Pros: "If you have ever flown Ryan air ,this appears to be the American version."
Pros: "Went fast"
Cons: "Very turbulent"
Pros: "No wifi made the trip unbearable."
Pros: ".......and 40 min. early."
Cons: "Nothing NOT to like....Price, Service, Early to gate. Happy Thanksgiving."
Cons: "Limited space and no amenities"
Pros: "Blaa!a bla blaaaa"
Pros: "They miss my bag in Denver"
Cons: "There was none. Very tight amseata"
Pros: "The trip was cancelled due to Hurricane Matthew, but the refund process was quick and easy. Received the refund in 2 days."
Cons: "My suitcase was broken into things are missing and frontier operator didn't seem to care said I wasn't missing enough to warrant a claim"
Pros: "I arrived 40 min earlier. Great job"
Pros: "Due to purchasing carry-on at the last minute, had Zone 1 seating which was wonderful. Didn't care for the price very much but seating-wise great. Everyone was cheerful & friendly & due to the nature of this trip much needed. Have flown Frontier 1x before and both times gates were very convenient which was nice."
Cons: "I don't know. Was glad that majority of children/babies were more to the back of the plane."
Pros: "Flying through the air"
Pros: "The airline was prompt and actually ahead of schedule fly both departure and arrival on both trips. The plane was clean comfortable and all around fantastic for being a little older. The pilot was amazing, very conscious of movements and incredible landing skills."
Cons: "No free drink or peanuts."
Pros: "The staff"
Cons: "The delay"
Cons: "NOT HAVING OUR BAGS"
Cons: "Stewart was not very friendly"
Cons: "very cramped seating. Fee for carry on. Not a good experience"
Cons: "Nothing, it was fine"
Pros: "I find it unbelievable that Frontier could Fly in and Out of Denver under severe Blizzard like conditions."
Cons: "That you didn't cancel, while 800 plus flights were canceled and Frontier chose to Fly In It and Out of it."
Pros: "Everyone was extremely friendly and helpful!!!"
Pros: "None specific"
Pros: "Plane felt clean. Boarding efficient as was check in."
Pros: "Boarding was fast. The only slightly negative I noticed was the window was very dirty on the inside and the seat back in front of me was too."
Cons: "Outrageous bag fees. Need to read the fine print, since $80 per person for bags fees is significant."
Cons: "It took over an hour to retrieve checked luggage."
Cons: "They lost my bags"
Pros: "Know what to expect and you will not be disappointed. If you demand a high end experience from any low end company ... you're behaving like an idiot."
Airlines flying from Michigan to New Mexico have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Michigan to New Mexico
Masks required on board, masks provided on flights from Michigan to New Mexico
Social distancing seating
Middle seats unavailable to book on flights from Michigan to New Mexico
Testing for antibodies, testing for symptoms for flights from Michigan to New Mexico
Waiving of change fees. Search flexible flights from Michigan to New Mexico