Daily cleaning, installation of cabin HEPA filters on flights from Michigan to Ontario
|August||Best time to beat the crowds with an average 7% drop in price.|
|December||Most popular time to fly with an average 17% increase in price.|
Average price round-trip
|$586||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
Delta, WestJet and Air France have all waived their change and cancellation fees on flights from Michigan to Ontario. Confirm policies on booking site.
Delta does not allow booking a middle seat on flights from Michigan to Ontario.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Michigan to Ontario.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Ontario from Michigan is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Ontario with an airline and back to Michigan with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Ontario from Michigan up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "We paid $400CAD as a OneUp bid to upgrade to Skycouch. We then saw there was a skycouch row free on the plane, and I appreciated that they gave the first choice of this row to paying customers. So we ended up with two skycouch rows, one per person. Was a dream flight, could not fault them."
Cons: "Had to cancel trip because a passenger was hit by a car one week before the trip. Refused a refund by the airline."
Pros: "Movies, texting other seats, requesting food and water from my screen"
Pros: "Can’t remember"
Cons: "Food selection specially for vegetarian"
Pros: "All good"
Cons: "It was very cold so the cabin could have been warmer"
Cons: "They lost are baggage"
Pros: "Amazing crew. Airline was awesome .. seem less"
Pros: "The entertainment was excellent and so was the food."
Cons: "Auckland to Chicago was fine. Chicago to Minnesota was horrible. The departure plane showed up late due to weather which is understandable. Once the plane showed up we waited for over 4 hours for a pilots to show up. Our flight could have bee managed much better, poor job by United!"
Cons: "Terrible customer service."
Pros: "Very friendly and helpful staff"
Cons: "They don't greet me only the people in front and behind me. I didn't receive a meal she skipped me i don't know if you have to pay or not but the person on the left of me got one and the person the right got one"
Pros: "The gate agents and the gate supervisors were rude and condescending My reservation was changed mid air and even though I made it to the gate 18 to Houston on time and boarding was still in progress I was not allowed to board. I was informed a plane was not a bus that I could hop on anytime I liked. When I protested that I had a confirmed reservation I was calmly told. “We canceled it because we didn’t expect you to make it.”"
Cons: "I missed my Thanksgiving Holiday because some powers that be decided I would not be able to make a connection So instead of waiting to we if I missed it and rebook then, like a normal airline, they preemptively cancelled and denied boarding."
Pros: "Staff were lovely and food good ."
Cons: "Very cramped in window seat, quite claustrophobic really. Not a comfortable 11hr flight."
Cons: "We were not told that we had to buy meals and drinks ahead of time?! We had no food for an 8 hour flight and couldn't even buy a soft drink?! We were on an outdated plane leased plane from EVA Air and there were maybe 10 movies to choose from? Also, my reading light was broken. Not the level of care that I've come to know from Air NZ and really disappointed."
Cons: "Narrow Ailes make it difficult to board."
Pros: "Air New Zealand is a great airline. They give you a lot of food and the seats seem to have a little more space between them so your knees don't hit the back of the chair!"
Pros: "Decent meals, complimentary drinks including alcohol, more room between seats than some carriers"
Cons: "Seats are not as well padded as some carriers which becomes important on long flights. Heathrow gates are very long distances for anyone with mobility issues and switching terminals is confusing if not done regularly. Onboard staff was helpful. On board entertainment was free and varied. No WiFi?"
Pros: "I never doubt Air NZ , overall Ok ."
Cons: "this flight bit noisy, and felt dirty toilet ..anyway,,, I Like Air NZ .Hope good next time"
Pros: "The flight was on time, staff courteous and we made good time to the destination."
Pros: "We made it to Christchurch safely and on time."
Cons: "We were charged $120 per checked bag. We couldn’t check in online, so we couldn’t pre-pay at the lower rate. Felt a lot like fraud, honestly."
Pros: "same as above"
Cons: "unalbe to select seats so we were spread out"
Pros: "Very professional staff"
Cons: "I don’t have an option of purchasing a meal during check in or at any moment during my booking."
Pros: "Entertainment was good"
Cons: "The chicken pasta meal was pretty dried out and terrible"
Pros: "staff was lovely"
Cons: "didn't have a second pillow in business class bed was too flat for me. no other extras given. disappointing"
Pros: "No bags on an international flight?! I had to pay $375 for 3 bags. Last minute changes with a layover, instead of a 3 hr flight it was a 6 hr flight and NO FOOD not even available to purchase.... very confusing very disappointed...."
Pros: "After 3 flights on Air NZ we were very impressed by their service. Comfortable seats, great inflight entertainment system, decent food and very friendly cabin staff."
Cons: "We had 2 middle seats, which was less comfortable, but it was my fault for not choosing seats earlier."
Pros: "It was operated by air New Zealand so the service was top notch once I was able to resolve all other issues boarding."
Cons: "We had a flight bought on virgin Australia and operated with air New Zealand. The air New Zealand part was all great plane boarding etc, the horrible part is that we bought baggage allowances with virgin and they never transferred the information to air New Zealand. So there I am from the USA in a foreign country boarding a flight being asked to pay 500 nz dollars for a few kilos when I had already paid for it. Having to produce emails and payment information on something I had done months in advance. Overall I won’t recommend virgin next time I’d book directly with air New Zealand"
Pros: "friendly staff, ease of boarding"
Pros: "Crew was very nice. Allowed us to change seats within our section for more comfort. Good food. Loves the USB outlet at our seats."
Cons: "Seats near bathroom were very noisy"
Cons: "Unlike other international flights, Air New Zealand only allows 1 check in luggage per person instead of 2. Most other international airlines allow 2 check in luggage. But otherwise it was good and the service was ok, not as much food selection as other airlines but the crew are very nice and the airline is very clean."
Pros: "Quickest boarding ever - Have hardly seen an airline having people board through the rear entry Super fun safety video All-in-all a great experience"
Pros: "Boarding best I've ever done"
Cons: "Food was airplane food why can't they do better"
Pros: "We flew Air Canada’s Economy Plus from Vancouver to Sydney and Air New Zealand’s Economy Plus from Auckland back to Vancouver. NZ’s Economy Plus product is far and above AC’s. Everything from the welcome, to the meal, to the level of service is great. I really felt that NZ treated the Econ Plus cabin as distinct from Economy (including having 2 dedicated washrooms), whereas on AC it felt like we were merely Economy with better seats. I compare NZ and AC because we were so genuinely impressed with what we purchased. We would definitely book NZ Econ Plus again, and the January seat sale is a great time to do so!"
Cons: "I can’t think of anything I didn’t like. NZ gets this product right."
Pros: "Technology viewing screens"
Cons: "Connecting flights from Charles Dr Gaulle airport to Heathrow airport"
Pros: "Boarding and service were attentive, entertainment excellent"
Cons: "The seat space is little cramped even for a relatively slim 5'11". Food taste was below airline average."
Cons: "Couldn't check in online and book seats. That was a bummer."
Cons: "Only issue was demand of passenger behind me that I not recline my seat back. I complied and chose not to bring it to crew's attention but was unable to travel comfortably for last leg of our 20+ hour trip."
Pros: "Not very much"
Cons: "Cramped and squeezed in for a miserable flight."
Pros: "Everything good"
Cons: "coming back to work"
Pros: "Friendly staff Smooth boarding process Great entertainment system"
Cons: "temperature regulation on the plane was quite poor. Parts of the cabin were very warm and others were very cold and flight attendants had difficulty regulating the temperature. food was also quite bland."
Pros: "I love air new zealand. Watched dr strange and had yummy breakfast. Crew very friendly"
Cons: "All good"
Pros: "Food, service, comfort was all very good."
Pros: "Smoothe flight"
Cons: "1/2 hour late to depart"
Pros: "The plane was probably the best for international flight I have ever taken. More to the point the seat was so comfortable I was actually able to sleep, The seat also many great features (outlets to charge electronics, little storage area, and entertainment screen)"
Cons: "The check in (totally self serve) was awful. It was confusing not user friendly. US airlines have kiosks to print boarding passes. This did too but missed some steps, ie printing luggage tags which you needed to print yourself and attach and place on a conveyor belt. The airlines did not have enough help to guide people through this process."
Pros: "I liked the fact that the flight was non-eventful."
Cons: "I was "upgraded " to a seat facing a bulkhead, so leg room wasn't an issue. However, I missed the last half hour of my movie, because the screen had to be put back into the arm rest for landing."
Pros: "flight was okay, leg space kind of small, but flight was short"
Pros: "Shorter layover times with connecting flights compared with flying through LA. Aircraft had numerous toilets with great service and food. Water was brought around at regular intervals through out the entire flight. Something one appreciates when travelling with an Airline that does not offer this level of service Keep it up Air NZ"
Cons: "Economy seating is to tight and restrictive for a flight of 14-15 hours. If Airlines are going to offer this length and longer flight times they need to look at the spacing of there seating!!"
Pros: "Didn't happen"
Cons: "They rebooked us- didn't happen"
Cons: "There should not be a pay wall around the internet in today's day and age"
Pros: "new plane good flight"
Cons: "seat space"
Pros: "All of it"
Cons: "Nothing Best flight"
Pros: "Very friendly cabin attendants. Especially Irene."
Cons: "Food was poor. I would prefer a good piece of cheese or fruit."
Pros: "Landed on time"
Cons: "Still sitting waiting for a gate at Logan"
Pros: "Crew was excellent, seats are never excellent"
Pros: "The flight landed early. Check-in staff were great."
Cons: "Boarding was a debacle. Flight was oversold. Passenger had trouble boarding when their group was called."
Pros: "There was an available seat next to me"
Cons: "I had to walk from one end of Minneapolis airport to the other end all within 35 mins to catch a connecting flight, tram was not in service. Not fun!!!"
Pros: "The crew was amazing. Kat and the other stewards were very friendly."
Cons: "Maybe the option for free upgrade to first class if flight is not full??"
Cons: "Delays were unfortunate, but the gate area at LaGuardia was way too crammed, hardly any seats, and poorly organized"
Cons: "The flight was delayed and it ended up being delayed for 4 hours and we had to take a cab to Detroit to catch our flight to Europe"
Pros: "Crew was amazing."
Pros: "The crew was good, when we actually were in the air."
Cons: "A working plane would be nice. It was only an hour delay; any inconvenience there may have been, when it comes to flying, is amplified. I am 6’ 8” and the plane is just uncomfortable."
Pros: "Good snacks"
Pros: "Overall Service!!!!"
Cons: "People Should Use The Overhead Bins Next To Their Seats, "Not Someone Else's", Thank You Very Much"
Cons: "Flighted delayed due to mechanical issues. Missed connecting 400pm flight. Next flight was 10:25 pm."
Pros: "Preboarded and all went smooth and quick"
Pros: "The crew was fine, flight was completely full and they were very prompt in their service. The power outlets didn’t work. The lights were on, but when I plugged in they didn’t charge."
Cons: "Very uncomfortable. Seats very close together for a flight that lasts over 5 hours."
Pros: "Extra leg room was great"
Cons: "Entertainment system was flickering"
Pros: "Very nice stewardess on this plane. Seating was excellent."
Cons: "Crew was not apologetic after we missed connecting flight due to technical difficulties with their plane. I was re-routed to Barcelona and then a very budgetary Airlines to Athens which was ridiculously tight again with seating and flight was almost an hour late. Luggage didn't come until following day. And to top it off, I thought I would be flying with KLM on both legs!"
Pros: "Enjoyed the ease of check in the spacious gate and the cleanliness of the planes cabin"
Cons: "No complaints"
Pros: "Crew were helpful and pleasant"
Cons: "Seating was uncomfortable, cabin was cold and no blankets available, food was just ok, plane had lots of empty seats yet everyone was squeezed into 3 in a row making it uncomfortable, no updates from captain or crew as to where we were in the flight....."
Cons: "Platinum member. Flying with gold colleague. He was upgraded. I was 1 on the list, wirh 3 openings. Asked gate agent, and she said just take my seat. Asked attendant, she said same. So spent flight in last seat in back next to bathroom, while 2 comfort + seats were empty. Did not feel like a valued customer."
Cons: "The baggage drop attendant was very unhelpful when I asked if she could help me sort out an issue (when I checked in online for the second leg of my trip, i paid for my bag then but they wanted me to pay again for my first flight) and just dismissed me and said she couldn't help, making me pay again for my bag. First time I've ever had an unpleasant experience with Delta."
Pros: "On time, great service, a lot of legroom."
Pros: "I've been beaten down to expect a bus ride on flights. However, Delta surprised me. The crew members we're kind, and did the best they could to keep us comfortable."
Pros: "Very nice and courteous crew."
Cons: "Lady at the gate was a bit standoff Ish and the delays were an annoyance."
Pros: "Left on time all went well in Atlanta"
Cons: "Impossible to figure out what to do in Toronto at Canadian Customs. You move from secure to unsecure then back to secure. It’s a mess and nobody tells you what to do or where to go. Picture process took 4 times. Nobody tells you that you have to transfer your own bags from Delta to West Jet. I even asked in a Toronto and they said no and nobody in Atlanta told me to collect my bags. So bags never made it until the next AM. The West Jet rep was very good and located the bags and they were delivered as promised. You should provide 3 page detailed instructions on how to handle Toronto. I am a seasoned traveler by the way. I’ve never seen anything worse. I could go on and on."
Cons: "was a difficult transition from delta to west jet in Toronto and we almost missed the flight"
Cons: "It takes time and worries to find the air train and Aeroflot registration."
Cons: "Could not get the boarding pass to print at the self serve kiosk. Had to wait in line for assistance."
Pros: "Delta and Westjet staff are of great help to me."
Cons: "Not applicable"
Pros: "The staff is very friendly. Most pleasant airline I've flown with."
Pros: "On time as scheduled."
Pros: "The plane was really cool. Some more advanced technologies than other Airline companies. Crew was good too."
Cons: "Issue happened with my landing. Didn't make it in time to next gate. Delta did everything they could to blame me, insulted me on The phone and definitely provided the worst customer service"
Pros: "Left early and arrived early."
Cons: "Smallest bathroom on a plane I've ever seen. Could barely sit down without my knees banging into door or wall."
Pros: "The flight attendant named Steven went so far beyond the call. He was attentive, he fixed our video system when no one else could and when he learned we were celebrating an anniversary he brought us a present. He was awesome!"
Pros: "Refurbished plane. Lighting was good"
Cons: "No TV screen"
Pros: "Amazing service!"
Pros: "Overall the actual flight was good..landing was kind of hard but I'm alive so not stressing that"
Cons: "..but the multiple delays are ridiculous, I would not fly Delta if I had a feasible choice."
Cons: "Hard to get comfortable even in easy comfort but easy comfort is better than typica arats."
Cons: "No space in the seats"
Cons: "Efficient and comfortable all I ask for"
Cons: "3 hours there before the departure."
Pros: "Refer to my comments about flight from Chicago to Minneapolis."
Cons: "Not a fan of having "final boarding call" announced to run to the gate, only to sit on the plane at the gate for 30 min because of a scheduled delay at my destination. I know the flight wasn't very full, but that cost me an opportunity to eat dinner. I had to cancel a fast food order because I thought I'd miss my flight!"
Pros: "That a delta plane actually had seat back video screens- First delta flight ever that I've been on that did. But every ones screen froze up just over an hour into the flight."
Cons: "Even though the Atlanta to Toronto arrived 'early' I had barely 20 minutes to get to the other plane- I would not have made it with out the amazing staff of weather and the Toronto airport. I use a wheelchair and even zipping through as fast as I could I was 15 minutes late arriving at the gate. I booked this flight thinking I had at least and hour and a bit between flights. Thankfully others on my flight were also late so the Ottawa bound plane did not leave on time"
Pros: "When you are delayed, there is not much to commend."
Cons: "Delayed. That pretty well says it all."
Cons: "If we were not forced to pass through Costumes and take our Luggages and go through security again, although we were in transit for couple of hours only. I lost my pierce and no one helped"
Cons: "Food was bland and simple (Aeroméxico offers slightly better, would look to model after amazing Air Asia setup) and would add more movies to the inflight entertainment system. But overall, all good!"
Cons: "Get with the times and stop using plastic cups."
Pros: "The space between seats"
Cons: "I found everything good"
Pros: "I asked to be seated next to my travel partner at check and was told it was done. But I ended up in the last row and he was in row 17.....So much for being a frequent flyer on Copa. Plus there was no over head compartments in the back of the bus for carry one. The staff was not truthful not helpful."
Cons: "Much better treatment especially since I have Copa frequent flyer miles. The hombre that cheed me in did not try to seat my partner and I close."
Pros: "Onntime and very goid service"
Cons: "Panamá boarding room"
Pros: "Nothing, rude and not caring for their customers. My flight from dtw to Chicago was canceled and I was never informed. I lost 1 day of my trip and a wedding. Worst airline."
Cons: "Notify flight cancellation, rebook the flight with another airline, and offer a compensation since we missed a wedding and that was the whole reason why we were going to Ecuador. Worst costumer service ever."
Cons: "Blankets could have been clean. Crew could have been nicer, flight could have been without constant turbulence."
Cons: "We had to spend a date in Caracas because they over book the flight."
Pros: "The only good think is that they are always on time"
Cons: "Please, better entertainment options. Movies are few and old! Food is getting worst at every flight... And please, don’t be cheap and pay for a tunnel for desembarkment."
Pros: "Excellent airline. Best to connect the America's."
Pros: "Atención muy buena y cómodo el avión"
Pros: "Nothing really"
Cons: "Boarding process in Panama is very disorganized"
Pros: "Convenience, price , service"
Cons: "Late take off but it was not the airlines fall , Captain apologized many times"
Cons: "No seat assignment, over booked flight, lost my baggage"
Pros: "Staff was friendly Two meals were served and two choices were offered. Wine and alcohol were free. We each checked a bag with no extra fees. Flight to Panama was comfortable."
Cons: "Flight from Panama was a smaller plane with not much leg room. No real options for entertainment and the sound was not good."
Pros: "Excellent and friendly service, comfortable flight, efficient check in, baggage delivered in less than 15 minutes after landing"
Cons: "Everything was good. I don't have any suggestions for improvements."
Pros: "leg space"
Cons: "food was quite bad"
Pros: "Flight was on time. It was my connection flight, arrived from Mendoza ARG and continued to Toronto. In Mendoza I got boarding pass for second leg of flight (Panama - Toronto) with the gate number and boarding time. Everything was correct, not even gate number changed. Plane was new, crew OK, food OK. It was a pleasent flight."
Pros: "Flight crew and service"
Pros: "The crew was friendly and informative. Even though it was a full flight it was very punctual."
Cons: "How people are randomly pulled of flights and stuck in countries and cities they dont want to be in due to the airlines overselling policies. It doesnt provide security or comfort as a flyer with the airline and makes me think twice about buying again with airlines that can do this type of things to their customers."
Pros: "I like the service from the crew. They were very professional with the rules. And accommodating to me because I didn't speak spanish."
Cons: "First-class didn't give drinks until off of the ground, but ask what would like?"
Cons: "Disliked having to go through security again right at the gate, also was not allowed to bring drinks into the plane that I had just bought inside the airport, had to throw away or drink them immediately before boarding because of policy, have not had any problem with any other airline..."
Pros: "I have not flown on such a nice well organized airline like Copa! And they actually serve really good food."
Cons: "The service and food."
Pros: "I've always had a great experience when I travel with Copa!"
Pros: "Nothing good"
Cons: "My connection flight arrive extremelly far from the bogot flight gate, very few movies, poor comfort. I wouldnt recommend copa to anyone"
Cons: "Bad service. Flights are overloaded, the crew of the plane had bad attitude not good customer service."
Cons: "Me.dijeron que iba a estar junto a mi acompañante y nos dieron asientos separados en ambos vuelos"
Pros: "For the price, it was an incredible deal. Not fancy but kind flight attendants, standard economy class (meaning, as bad as all the others for space, definitely not the worst Ive flown, much better than cheap european airlines), had an on time connection in Panama... I would definitely fly again. I speak Spanish but all Copa staff speak English, so it was really easy."
Cons: "They do not have a way to order vegetarian food on their website so I did not eat on either flight, which was really frustrating."
Pros: "All was. Ganythingood"
Cons: "The desk attendant tried to bump me off the flight and after a long argument and vociferous complaints on my end I was given a seat on the flight which I had already paid for. After getting a seat for the first leg of the flight I realized I had been put on standbye for the second leg of the flight which meant I would likely get stuck in Panama city. I went back to the desk and after another long argument I was given a seat. I was offered no compensation and they acted like they were doing me a favor by giving me a seat on the flight. When I sat down and asked the girl next to me how her day was going she told me she had had the same expernece as me but becuase she had complained less she had been bumped off of both her flights that she had purchased 6 months in advance without an explanation. Later on the flight from Panama city to san francisco which is a 7 hour flight, Copa airlines has security set up so that you cannot bring any liquids (even water you buy at the airport). This meant the passengers had a 7 hour flight without water. The crewd came through the cabin 2 maybe 3 times with drinks but this is not nearly sufficient for a 7 hour flight if you cant bring your own water..."
Pros: "The seat was comfortable"
Cons: "Broke my wheel off my check luggage, food wasnt good. Staff are somewhat curt & could be more friendly/accomodating."
Pros: "Same as above"
Cons: "Same as above"
Cons: "One of my luggage was damaged and 5 locks were stolen from the ñuggage"
Cons: "Nunca es la puerta que dicen, sino que hay que buscar otra puerta y uno pregunta si es esa puerta y dicen que no , la mandan a otra puerta, debería de coordinar bien las salidas"
Cons: "Late departure"
Pros: "Crew was very nice."
Cons: "How crowded I felt. Both flights I had an aisle seat but it felt like a middle seat. The people in the middle didn't give me much personal space."
Pros: "Friendly crew, good food."
Cons: "Cheap earphones provide very bad quality of sound. I barely could hear anything. I had to use my personal earphones."
Cons: "Flight was delayed on bogota no help went we got to panama to get the next flight information"
Pros: "On time"
Cons: "Food was bad and no entertainment"
Pros: "Same as above"
Cons: "Same as above"
Pros: "Their affiliation with Star Alliance enabled us to go to the Copa Lounge. We enjoyed the Loung's food, beverage, and overall travel ambiance. Ed Villena"
Pros: "Pretty much everything seemed professional and state-of-the-art."
Cons: "It would have been nice to hear the outside temperature announced when we arrived (Delta does it)."
Pros: "Good leg room. Efficient.."
Pros: "On time, Good Food and attention from the crew."
Pros: "I like punctuality and service!!!"
Pros: "The service and employees"
Pros: "Easy flight with great connections. It seems most of copas flights are in the same area of the airport. Making Connections is a breeze."
Cons: "The TV above my head kept retracting and opening back up every 2 minutes. A bit irritating"
Pros: "Excellente 9.0"
Cons: "Arrive 3 hours before and did not check my ticket told me I had lost it had to be 5 hours before"
Cons: "Tiny seats with limited legroom. No entertainment provided."
Cons: "Because of Boeing disaster did not go to Halifax but were sent by Westjet to TO and then on with Air France. Boarding areas in TO are a long way away (lot of walking) and customs in TO is frustrating and takes a long time."
Pros: "Pleasant staff"
Cons: "People get shocked from the rush of air soon after they board and close their air knobs overhead. The cabin was filled with lots of new bodies that had different ordour and perfume that it was good to have a strong ventilation but due to the strong air flow... Perhaps tell ppl to keep it open."
Pros: "The food was good and the crew were friendly."
Cons: "We could have used more legroom between the seats."
Cons: "Always delays with this airline, hope their service improves now they have been bought out by Air Canada. Staff need training on how to deal with their delays, rather than the "I know as much as you" answer. Their staff have always pleaded blind ignorance when disruptions occur. AVOID."
Pros: "Great crew, very accommodating for a small and short flight"
Cons: "Food, food, food"
Cons: "Total rip off. I won't be flying West Jet again if it can be avoided"
Pros: "Yes, the crew was very good."
Cons: "It would have been nice to have coffee on the flight. All they had to offer was a snack and a glass of water."
Pros: "Staff was lazy"
Cons: "Horrible check in Rude Not sure if I’ll fly WestJet Luggage was wet when it arrived Luggage took forever to come to terminal"
Cons: "More water and a tv like air Canada"
Pros: "Entertainment was excellent"
Cons: "The airport staff was horrendous."
Pros: "noone booked in the seat beside me allowed for more room."
Cons: "food (ran out of items I wanted) seats are mediocre no entertainment stewardess forgot my cream for the coffee - too busy chatting with another passenger."
Pros: "Quick, easy, comfortable. No complaints"
Pros: "Easy boarding and checkin."
Cons: "Entertainment doesn't work on laptop - only on phone or tablet. Westjet seating is tight."
Pros: "The crew was great overal. Great sport and attitude with humor."
Cons: "The flight in Ottawa was delayed twice which made me change my plans twice. The plane was also a little cold heading to Toronto. Otherwise the help from Paul getting checked in was fantastic. He made the bad situation of a delay worth it just talking with him and apologizing for the delay with true empathy . Thank you Paul"
Pros: "Friendly crew"
Cons: "That westjet q400 is an awful aircraft with terrible slimline seats"
Pros: "Crew and staff are pleasant."
Cons: "There was a typo in my reservation (either a WJ problem or a Kayak problem). As a result I couldn't do an online checkin and ended up getting a middle seat at the airport."
Pros: "counter staff were friendly, courteous. helpful. Flight staff were friendly."
Cons: "prop- jet was loud & bumpy while on the ground at takeoff"
Pros: "Flight crew remained jovial and pleasant despite the many issues."
Cons: "Mis messaging and changing/non factual information as the flight status changed. I had personal issues ongoing which resulted in a flight change, and having to go back to security multiple times, which would have all been easier if I had been told that I didn't have to run like a mad woman through the airport as the flight was already determined to be significantly delayed. West Jet tried......they just don't see to be able to know anything."
Pros: "The staff are friendly and efficient"
Cons: "The plane is cramped and a noisey propeller model."
Pros: "The friendliness, the options through the app with movies etc"
Cons: "Need more leg room on board"
Pros: "This leg of the travelling was fine. I know I got fleeced on the price of the round trip to go home for a funeral but didn't realize just how bad until my seatmate told me he paid a third of what I did. Note to self: Don't ask the traveller next to you how much they paid for their ticket..."
Cons: "No in flight entertainment unless you download their app, however there was no signs or announcements to warn passengers of this. Flight was delayed and they lost my baggage even though it was a direct flight. Not impressed."
Pros: "I went through customs and then walked via escalators and moving walk ways to b4. It took me almost a hour. I was the last to board I am sure And had to collect my own luggage and take it from one point to another. I am 70. thank god, when I got on the plane I sat in 3a and was offered a free glass of wine. halleluya. I was exhausted Toronto airport is always a nightmare. I travel a lot and will avoid this airport if I can. I do like West jet but Delta /west jet connection means I have to take my bag from one place to another and I walked miles and could have missed my flight. I am tired. I am going to bed"
Pros: "Korean air is very efficient."
Cons: "We had to rent a car to get to Ottawa because West Jet had cancelled all their flights due to weather. All Air Canada flights were operating. We waited in line for 2 hours at the airport for West Jet to tell us that we needed to call them regarding a refund. We called them and were on hold for an hour and 45 minutes. Then we were told we had to call the travel agent...we on hold for 2 hours. We then called Korean air and they told us they couldn’t contact West Jet-no one knew what the value of the flight from Toronto to Ottawa was. We were only provided with a refund of $4 (for the taxes) when it cost us $280 to rent a car to get to Ottawa. I will never book a flight with West Jet again."
Cons: "Boarding outside with no notice or warning"
Cons: "Our hour-long flight home from Toronto to Ottawa was delayed by two days. WestJet provided a hotel voucher and food vouchers for one day but refused to refund us for a car rental that would get us home in time. While we made our own way home, we were emailed to say that our flight home was delayed twice more."
Pros: "I liked the friendliness of the crew and how accommodating they were of me and of their guests!"
Cons: "There was quite a delay on my flight and I didn’t get an email to let me know there was a delay. Because I happened to go to check in earlier, I happened to noticed the delay. I wasn’t happy about not getting an email. I called West Jet to find out about the delay and it took approximately an hour to speak to someone. When I did, the delay was explained as weather related and the reason for not getting an email was because they hadn’t gotten to it yet I believe. I wasn’t happy with that as a reply. The flight was then delayed again by several minutes. I would have appreciated some form of compensation as I was going to get a lift home from the airport and ended up having to pay for a taxi as I was coming in so late. In all other flights, I know west jet to be quite an accommodating airline. The crew was great, I simply didn’t appreciate how the delay was handled."
Pros: "Got a window seat Good deal on price from kayak"
Cons: "Delayed by 2 hrs Lost my luggage and no word on when it will be returned Never told us about why delayed"
Cons: "Didn't fly on the day I was supposed to fly due to delays. I had to figure out for myself that I wasn't going to make my connection and thus I went back home. We agreed to itinerary for the next day that had a 2+ hour wait at la Guardia and yet I still almost missed the N.Y. to Tampa flight due to delays out of toronto. Had to sprint from one terminal to the other. In Toronto we sat on the tarmac for 90 mins, and this was after dealing with security and other issues with checkin before i even got on the plane. For example, it was difficult to explain that i had already paid for my checked bag the day before. As a result I never got a chance to eat the entire day. And then my bag didn't get to Tampa until later that night anyways. Although the individual staff members were all very nice, there were institutional flaws that made two days very frustrating. I have some sort of debilitating delay on more than half my flights over the last few years, and rarely is there ever an explanation or compensation."
Cons: "It was delayed."
Pros: "Kayak was great to book through. Very simple. Plane ride there was great."
Cons: "Plane ride home wasn't good due to the airplane propellers being louder then usual and noisy, a little unsettling."
Pros: "Friendly people+ great service"
Pros: "It was on time. Quick to board."
Cons: "I’m used to entertainment."
Pros: "Friendly crew"
Cons: "Entertainment selection is lacking."
Pros: "Quick, efficient and funny friendly staff"
Cons: "Delays Boarding: boarding from both doors: back door and front door, but no direction from the crew to anyone. Ended up with passengers trying to get in the front from the back and passengers trying to get to the back from the front. This created another extra 15 minutes delay when everyone were stuck in the middle...The rest of the passengers waited outside in Canadian winter cold. On a flight already late."
Pros: "Short flight"
Pros: "I like that I got the plus seat for no extra charge."
Pros: "Flight attendants were polite and helpful."
Cons: "Multiple delays totalling up to 2.5 hours but only updated 15 minutes as it reached the time of take off. Minimal heads up prior"
Pros: "The airline attendants were very friendly"
Pros: "Flight staff"
Cons: "Had to disembark. So left and arrived much later than planned."
Cons: "Our flight was delayed. However it was not really within their control."
Pros: "Always on time and arrived early"
Cons: "Better snacks like porter"
Cons: "No entertain system"
Cons: "Same comment as the previous flight ref movies. I wont take Westjet again on a long flight without movie screens. Not all old people have Iphones or laptop computers. Mike C."
Pros: "The gate and air crew were very friendly. Flight right on time."
Cons: "Not much legroom."
Cons: "The lunch could be better with a cracker or Bread."
Cons: "Excelente flight"
Pros: "The crew was great"
Cons: "The snacks and the arrival of the baggage"
Pros: "Crew member bumped into me (sitting on aisle) several times."
Pros: "Nice Crew. Seats ok."
Cons: "Nothing to add"
Pros: "you were on time"
Cons: "more space between seats"
Cons: "Everything very poor"
Cons: "Everything is perfect Thanks"
Pros: "It was a basic flight. Their check in system was down so they had to hand write boarding passes and baggage tags. They were professional and patient even when a customer started cursing because his bags could not be checked all the way to his final destination due to the computer issues."
Pros: "Row 6 plenty of space"
Pros: "I really liked the Tv screen on the 737-800 Toronto to Mexico whoever i believe they should be adding 737 Max to this route as Toronto is a megacity and this plane is kind of old for serving this busy route"
Cons: "The plane seats are so uncomfortable i was trying to sleep on that for like 3 hours without success"
Pros: "Loved staff and food!!"
Pros: "We loved the service, the seats comfort, and the punctuality."
Cons: "There’s always a ‘but’... if your hub is the Benito Juarez... you have to do something! The service at the airport is simply TERRIBLE."
Pros: "The crew at the gate did their best to seat my family together."
Cons: "No entrainment available and the flight crew took over an hour to bring me some water."
Cons: "They didn't make announcements at the gate, no last call for boarding, etc. They also changed my departure time out of Lima, which caused me to miss my connection in Mexico City and caused a 5 hour delay."
Cons: "On the first leg of my trip, the time shown on the boarding pass was the time I needed to be at the gate. For this leg of the trip, the time on the boarding pass was the time the plane left. I arrived at the gate at the time the boarding pass said and the plane had already left. I am traveling to my father's funeral and the only option I had was to rebook for an additional cost of $600. Extremely upset."
Cons: "Back sit bit reclining. Food was a croissant with one piece of thin meat! Headphone plug was broken"
Pros: "I really enjoyed this subsidiary of Delta Airlines and was happy that the level of service from the flight attendants was top notch. None were snarky nor annoyed to attend to the passengers. All the flight attendants were very nice and gave me good vibes about their flight crew.I will be flying AeroMexico again."
Pros: "Attentive service"
Cons: "Food was scarce and not great flavor in Clase Premier, ni comparison with other airlines and even with other Aeromexico flights. Also, the entertainment screens were general, small and with a lot of glitches"
Pros: "Flight on time, the crew was nice and helpful and we had free lunch and a movie."
Pros: "Mileage was credited to my account of SKY TEAM immediately. Many movies are available."
Cons: "The shelf between two seats were not clean. I asked a young steward to clean the shelf. He cleaned it later."
Pros: "Dreamliner, fast boarding."
Cons: "Few food for such a long flight. Don’t manage kid bothering other passengers."
Cons: "Plane waited on another family to connect to this flight, in turn causing our flight to arrivw in Mexico City an hour later. Baggage was slow staff in airport were aware of us trying to connect. They radiod that we were on our way to gate yet still closed gate doors before we arrived at the gate"
Cons: "Embraer aircraft. imposible to get an upgrade"
Pros: "The service was extraordinary since the first moment I checked in. Crew was super attentive, professional and over standing. The service in airport was fast and efficient and in the plane crew and services totally exceed my perspectives. Thank you!"
Cons: "The heater on the plane were to high"
Pros: "The food was good entertainment was too."
Cons: "The fact that they lost my bag. No one ever helped it contacted me. No $ was given so I had to buy my own clothes. Still don't have my bag. Been home for 2 days and haven't heard anything from Aeromexico."
Pros: "The service and flight attendants were nice and genuine"
Cons: "The food and the male flight attendant from EZE to Mexico was not friendly, I didn't see him with a smile at all"
Cons: "NOTHING Ok...."
Cons: "Flight cancelled. Didn’t let me board even with boarding pass. Want to chat me multiple fees and charge almost double of a new ticket. I went online and buy a ne ticket. Bad customer service."
Pros: "As soon as we were on the plane the service was efficient and very courteous."
Cons: "My flight was cancelled. The process was very disorganized, they did not honor previous seat reservations even when people paid extra for a better seat. They treated customers as if it was their fault."
Cons: "Online checkin not available. It should be. Gate should be announced earlier"
Cons: "Death in the family and no one would help me get back home"
Cons: "it was a bad customer service. They never mentioned I had to be 2 hours earlier to be on board, I didn't got heads up, i came like an hour and 15 minutes, and they told me I was not able to go in, because the gates were closed. I told them about my situation that I was late because I was in a funeral, and they didn't really care about it. Customer service was not really nice to me even though when I got there not to late. They didn't really care. Sad about it. I though they were going to considered my case. The attitude of some employees were unacceptable."
Cons: "Delay! Delay! Always delay!"
Cons: "Seats are very tight, uncomfortable."
Cons: "Them sending us an email two and a half months after we made the reservation to change the outgoing flight causing us to have a six hour leftover."
Cons: "They lost my luggage."
Cons: "Almost lost the conection at MEX because I was waiting for my baggage, nobody said anything until 20 minutes the bags for the flight stop coming."
Pros: "Because of a leg wound, we could not make the flight. But AM ticket refund is one of the worst in the business."
Pros: "Flight 1: bathroom bigger. Flight 2: good service. In flight 2, the service was better. We could sit next to each other. Flight 2 had better entertainment, more choice of movies and better screens."
Cons: "In flight 1, from São Paulo to Mexico City, my husband and I were separated. It was suggested by the stewardess for him to move to another seat 20 rows away due to his size. Instead of separating two people, why not ask the single person if she would rather have more room. But the steward said only one of us could move, me or my husband. The reason he was moved was that there were two empty seats, so he could sit comfortably; however, no one told the woman sitting in the three seat aisle that he would be sitting there. So she basically took over her seat and the neighbouring one. The crew should have been the one to inform her the reason for his move there. It was a horrible and unnecessary experience. Because of my husband's size, I am needed to help him with his tray and I had his medication."
Pros: "I liked the fact that the crew was helpful with the limited amount of Spanish I speak."
Cons: "nothing was bad"
Cons: "Sold us tickets without assigned seats"
Pros: "Timing. Crew members attention, services, and ability to speak english spanish."
Cons: "Sandwich food not healthy. No personal entertainment system."
Pros: "The flight was on time and the crew was helpful."
Cons: "Looks to me that the seats have shrunk and the space between rows is inadequate. I was pretty much frozen in one position for five hours, unable to move much. I know that this has nothing to do with the crew, and everything to do with the airline itself, but it will have an impact nonetheless, on the overall experience."
Cons: "Terrible service and an all around terrible airline!!!!!!!!!!"
Cons: "The flight left with a delay of 11hrs. That's unacceptable. The customer service employees didn't help a lot. No accommodations were made. Horrible experience. Will never fly again with this company if possible."
Airlines flying from Michigan to Ontario have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Michigan to Ontario
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