Was late getting out of the gate so missed our connection in Atlanta
Couldn’t have been better.
Pros: "I loved all the updated COVID protocols and the commitment to a safe comfortable flight. The crew did everything possible to ensure the trace experience was as smooth as it possibly could have been and showed a great deal of patience with my family of five that moves kinda slow sometimes."
Cons: "Biscoff cookies in every snack bag. Those cookies one of the most integral parts of flying delta for me"
Cons: "Seat comfort and snack choice."
Pros: "Fue un vuelo muy tranquilo y todos muy amables gracias!!"
Cons: "Muy cómodo el avión y el personal"
Pros: "Nothing, the flight was canceled without a refund. I highly recommend canceling all business with kiwi in the future."
Cons: "My flight could have occurred or I could have been refunded."
Pros: "Crew was very welcoming and nice"
Cons: "There was a lot of empty space on the plane I wish they would’ve spaced passengers out evenly."
Cons: "Comfort. Jetblue offers betwee seats ne apacing betqeen rows"
Pros: "Fast boarding, quick flight, friendly attendants."
Pros: "The staff was amazing"
Cons: "I had a very large (over weight person sitting next to me. She occupied about 6 inches of my seat. It was quite uncomfortable. Did my best to be very polite and accommodating but it was terribly uncomfortable and closterphobic."
Pros: "Smooth, efficient and timely."
Cons: "Seats weren’t assigned until at the gate even though checked in 18 hours before. Bag drop was horrible. No self service. Was inline for about 45 minutes."
Cons: "Food offered in first"
Pros: "The crew was amazing, the seats were super comfortable, entertainment was great, lots of movies to choose from. Also they handed out a lot of great snacks"
Cons: "Freezing flight! So cold. From Atlanta to Pensacola in June, one should not freeze."
Cons: "The coffee could’ve tasted better."
Pros: "Crew was awesome. Movie was awesome. Delta always comes through."
Pros: "Crew had pleasant personalities.. not stoic annoyed faces"
Cons: "People should wait their turn getting off the planes “Wait until the seat in front of you is empty,” says the elementary school teacher .."
Pros: "The crew was excellent"
Cons: "We had mechanical problems and had to come back to Atlanta, get off our plane and get on another one"
Pros: "I got to board early because I volunteered to check my carry-on. Very friendly flight attendants. Love flying delta. They are always consistent and the movies they offer with the gogo in-flight app are always updated and recently released popular movies."
Pros: "The flight was solid and they provided a consistent experience"
Cons: "Not applicable"
Cons: "The person next to me"
Cons: "Very little leg room."
Pros: "The nice staff and entertainment options."
Cons: "I usually fly delta and have a great experience - unfortunately my flight from Detroit to Seattle was not. To start off, i was flying with two other people and we were not able to get seats together, and the whole seating process with delta is really difficult even when I had called weeks in advance to see if they could try and seat us together. I understand with main cabin tickets you can only choose your seat as you check in, but it would be nice to be able to request seating with a person/group you are flying with. I was placed in the very back row of a busy flight, and noticed that the horrible smell from the bathrooms which made it unpleasant. As said above, I normally have a pleasant experience.. but being a delta sky member I feel as though i do not really receive any differences as to a non-member. I hope this review helps for the next customers! Thank you."
Pros: "Crew was pleasant. Boarding was fast and efficient, nobody bumrushed."
Cons: "The non-reclining seat right next to the bathroom door opening should not exist. I was miserable there; I swear everyone on the plane made sure to take a dump on this <2 hour flight. Also none of the windows on any of these small planes line up with the actual positions of seats and it sucks."
Pros: "The fact I arrived safely"
Cons: "Delayed 40 min then boarded the plane without pilots. Waited another 30 mins for pilots and by the time they got there and settled weather delayed. Sat on plane for another 30 mins then were finally let off the plane. Quiet announcements for reboard most passengers late. Then waited in line for take off for another 25 min. Whole thing was poorly executed. Would expect better from a large airline"
Pros: "I had the opportunity to send my carry on to the final destination. The flight was overbooked and there was no place to put carry on on the top place."
Cons: "I did not have the chance to choose my seat. I traveled sandwiched by two overweighted guys. I was holding my arms and was literally compressed by the gentlemen. Horrible experience. If I had the chance to choose my seat I would pick the corridor, and had a little less embarrassment and sweating."
Pros: "Movie selection was great!"
Pros: "Friendly crew."
Cons: "Minimal leg room; seat didn’t decline, delayed by 40 minutes."
Pros: "It got me home, eventually."
Cons: "Poor communication, a 6 hour delay followed by a 7 hour layover (during which we had to sleep on an airport floor because Delta couldn't offer us any hotel vouchers). Gate agents disappeared after 7pm becuase they were due to be done with their shifts when our flight was originally supposed to leave at 6 pm. It felt like we were trapped in the movie The Terminal. Oh! And our bag was misrouted, because that was just how things went those 2 days. All in all a 6 hour trip turned into 18 hours. I could have driven home in that amount of time!"
Pros: "Wouldn't know wasn't able to make it to the flight"
Cons: "The fact that for the second time in 2 months Delta issues kept me from making my flight"
Cons: "Let me just say that I’m a loyal Delta costumer until now. The flight attendants (the two women) were an absolute nightmare. They were so rude and condescending. I was carrying with me my service dog and a bag containing an expensive medication (it couldn’t go on the top bin). Despite being in the comfort class and having the seat next to me empty, we were tight for space. The flight attendants were unreasonable and forced me to put my medication on the top bin despite the fact I had told them it was extremely delicate, that it that to go upright, and that I needed to keep it with me. They did not listen and pressured me into giving them the medication. The medication could have easily gotten broken. Thankfully it didn’t but this is no way to treat a human being."
Pros: "The professionalism of Delta employees, timeliness of flt."
Cons: "Plane was sat broken at gate and needed part to be flown in. 150 minutes delayed. Not acceptable."
Pros: "Very new plane arrived on time no problems"
Cons: "Nothing everything was great"
Pros: "Great flight attendant!"
Cons: "Everything was fine"
Pros: "Comfortable plane"
Cons: "Travelled with some guys straight out of the Hangover movies. Going to Vegas for a Bachelor party and ogling and making comments on the flight attendant and other passengers! Nothing delta can do about that, It's part of life..."
Pros: "Hard to like anything with this delay -- missed 3 appointments in Raleigh."
Pros: "The flight was bumpy because of storm but the pilots were expert at making the best of flying around it."
Pros: "I had to hassle Delta going down because they did not precheck me. Blamed TSA. Called customer service when I checked in online and they got it done without a hassle."
Pros: "I was delayed coming from an international flight and was so thankful for the help from delta at the counter and at the gate. I did lose my bag but that was my fault in the confusion of jfk. I got my bag in 2 days."
Cons: "When i got my bag back the handle wouldn't go down fully. Baggage handlers must've mishandled it and bent something."
Pros: "The crew was very competent and friendly."
Cons: "Insufficient seating area, no meal offered."
Cons: "Having my knees jammed into the back of the seat in front of me all flight wasn't very thrilling. Seat was pretty hard too."
Cons: "horrible boarding management in SJC."
Pros: "The crew friendly,boarding was easy the flight was comfortable they even went around and gave blankets they could do a little more with the snacks. There were TVs so the entertainment was really good. Seats didn't go back, wish they did."
Cons: "I wish they had more snacks like JetBlue but all was fine."
Pros: "On time departure and slightly early arrival"
Cons: "Airline food is just so inadequate in every way."
Cons: "Old aircraft"
Pros: "Reasonably comfortable, quick flight."
Cons: "Missed connections due to late flights - twice."
Pros: "Unlike other AA planes, the plane that flew this particular route was at least updated with seat-back screens."
Cons: "Unfriendly service. A sandwich wrapped in plastic wrap is an absolutely horrible excuse for first class meal service."
Cons: "Nothing evething is ok"
Pros: "Great cre"
Cons: "never made it to this flight."
Pros: "Crew was very nice and plane was clean."
Cons: "I was exhausted and wanted to sleep on my late night flight but my seat did not recline (broken)"
Pros: "From start to completion the process of boarding and deboarding was awsome."
Cons: "Not sure you could makebthings any better than this trip. Kee doing what you did today and I as an individual will be happy with every trip."
Cons: "the flight was delayed till the next day and we sat in tarmax 4 hours"
Pros: "On time flight, efficient, friendly crew. Clean plane."
Cons: "I was told that 30 minutes is plenty of time to make a connection at DCA. However in order to make a connection there you need to take a bus across the tarmac. The bus sat on the tarmac loading up with way too many people for 10+ min… Almost missed our connection"
Pros: "Crew was great. Boarding was easy."
Cons: "Easier option for entertainment."
Pros: "The flight was very quick and the crew was very professional"
Pros: "Multiple delays. Ended up taking off after my initial anticipated arrival time. No snacks or food available on the flight either just made for a very poor experience."
Pros: "Calm flight that was ahead of schedule"
Cons: "One surly flight attendant. No enough chance to sleep"
Pros: "The seats seem to be shrinking. The flight was flawless."
Cons: "Tight seats, but I guess that is going to be the norm now."
Pros: "Just one of the crew (a young African American female) was pleasant the rest were mediocre."
Cons: "The wait was horrible, the boarding was delayed and the plane was hot and stuffy. Very bad first experience."
Pros: "Quick boarding"
Cons: "Cold no food"
Cons: "Since it left without me."
Pros: "Nothing about the flight we screwed around before takeoff, in the air as well as on the ground. Wasted an hour and a half, missed my connection"
Cons: "Entirely too crowded."
Cons: "Flight was delayed by untold circumstances causing us to miss our connecting flight to Venice."
Pros: "There’s no usb charger for my phone.there is no Monitor in front of me"
Pros: "Flight was actually operated by American Airlines. LHR was organized. Flight was ontime and arrived almost an hour early. Entertainment on flight was great. Food was OK. Great value for the money."
Cons: "Airplane food is always marginal. And space is limited, but this flight was OK."
Pros: "I arrived safely."
Cons: "The crew managed to serve a glass of water. No snack, not even a bag of pretzels. They managed to collect trash four times. Again, they barely acknowledged the passengers. What happened to customer service?"
Pros: "Cabin crew was excellent."
Cons: "Deplaning at an inconvenient remote terminal with unattractive and minimal facilities, which involved waiting in a long line for a series of buses for transport to the main terminal. Arrival at the main terminal required climbing a flight of stairs. No in-flight food service offered except a choice between one cookie or one cracker."
Cons: "Taking a bus to the Tom Bradley terminal"
Pros: "The calmness and assurance from the cockpit was promising"
Cons: "Flight attendants were not pleasant at all. They had know clue what to do during the flight emergency."
Pros: "The crew we're very pleasant & friendly. The flight was on time even though we sat in the runway for a bit."
Cons: "Having to pay 3 Euros for a cup of coffee. And the seats were very uncomfortable."
Pros: "My Business Class upgrade."
Cons: "Needs better snack selection."
Cons: "Delayed over two hrs due to mech. Known long befire scheduled departure according to pilot. Did not know why alt plane was not provided sooner! Not best airline as claimed!"
Pros: "Good personnel"
Cons: "No individual video screens, no choice of movies - as if we're back in the 1990s! Unheard of for a transcontinental flight! Be sure to bring your own entertainment! Gluten Free breakfast was useless - yoghurt which I couldn't eat + underripe fruit. Be sure to bring your own!"
Pros: "Flight left late, due to mechanical problems, but managed to arrive only a few minutes late"
Cons: "No food available, even though flight departed at noon"
Cons: "Had to wait for pilot coming from Mexico flight for 20 mins after everyone boarded"
Pros: "AA put us in a hotel and gave $12 (per person) food voucher for missed connection due to delay for maintenance."
Cons: "Our luggage was lost for 2.5 hrs in PHX airport, due to mix-up by service rep at customer service. AA attendant at gate at CLT was extremely rude and unprofessional when I accuse Left my boarding passes in seat pocket. Would not summon someone to retrieve it. Made me wait until entire plane was disembarked and cleaned, and made me wait some more after. She was super snarky, made rude comments, and almost made my family miss our connection to EWN. I will never, ever, fly AA again. Worst customer service and tons of issues with maintenance, luggage handling, and delays."
Pros: "Confusion, delays, rude employees...you name it, this trip had it. I will do my best to avoid flying with these guys in the future."
Cons: "Flight delayed 15 hours. Poor communication and outright lies from staff. Unwillingness to help find or pay for a place to spend the night. Rude staff"
Pros: "Was quick once we figured out what airline to check into."
Cons: "We arrived at the Finnair desk to find no one. Wasn't told to go to a American Airlines desk until standing in line for awhile. Could've miss s our flight due to this miscommunication. Also, could not check in online through Finnair, nor American. The whole process was very confusing."
Pros: "On time"
Cons: "We were so crowded. No leg room. The lady next to me was too big for her seat so it was hot and sweaty the whole way"
Pros: "They got us seats on a Latam flight later in the day."
Cons: "I don't like being bumped from a flight when you have e-tix in hand from a month previous purchase for three travelers."
Cons: "Bumped me out of exit row. Seats would not lock in place and there was no wifi on flight. How in 2016 can an airline not have wifi on a flight from PHX to PHL."
Cons: "Did not get to finish the movie I was watching on my first flight and movies were not offered on this flight."
Pros: "On time, pleasant experience."
Cons: "A couple of slightly bumpy patches due to weather, but it was tolerable."
Pros: "The sexy flight attendant"
Cons: "Nothing to complain about lol"
Pros: "Empty plane."
Cons: "Cold plane."
Pros: "On time"
Cons: "Showed up 29 minutes before my earlier flight and was evicted. It took 7 hours to get on another one. Then that flight was delayed an hour due to the A/C not working. Frequent business traveler going to avoid AA at all costs from now on."
Pros: "Wasn't over booked"
Cons: "No entertainment no offer to up grade"
Cons: "When I noticed on the itinerary that the layover only gave me 35 minutes I knew it would be a problem. I missed my flight and never got to Pensacola . AA staff were not very Empathetic. It seems to happen often. I'm in a hotel and praying that my flight leaves today."
Cons: "No breakfast"
The flight attendant, Angel lives up to her name- what an angel! I love her! She was so helpful and attentive and patient. My daughter spilled some juice on her shorts and not only did Angel help me clean up my daughter, she did not hesitate to pick up my daughter’s dirty shorts and neatly packaged it away for me! She went above and beyond her future to provide THE BEST customer service and flight I’ve had in over 20+ years of flying. Thank you, Angel, please continue to excel at exceptional customer service professional!
Pros: "Not much interaction with crew Felt crammed in"
Cons: "More leg room And don’t slam overheads so hard"
Cons: "Free wifi"
Cons: "Wifi/entertainment didn’t work."
Pros: "Quick flight"
Cons: "Hard seats"
Pros: "It was turbulent without warning"
Pros: "Service was very good, they were on time and considering the flight time food was good too."
Pros: "Boarded on time. Smooth boarding. Departed on time. Landed on time."
Cons: "Pay for food, cold on plane entire time, everyone bundled up in blankets, jackets but staff friendly"
Pros: "Easy going all the way"
Cons: "Having to run from one side of Denver International to the complete other side"
Cons: "delayed in piecemeal by 6 hrs before move to another gate. than mechanical delay and then cancelled. Arrived at hotel after midnight without food or drink. Substitute flight was next day noon - original offer was for late afternoon flight! That flight had poor service. Attendant dawdled so there were no drinks served."
Cons: "In both airports I was wheeled to gates and left in the way of people coming and going. I tried to get the attention of airline employees and when I did they told someone else and so I sat for between 40-60 minutes."
Pros: "Comfy roomy seats, free WiFi, free coffee"
Pros: "Short flight so not all questions applied"
Cons: "Too small seats"
Pros: "We landed safely"
Cons: "Delayed 2 hours."
Pros: "Each flight I was on, the seats were roomy and comfortable. I don't like to fly, but I have to admit, I felt pretty good on these flights. I get scared when it's bumpy, but I guess that's just life in the air."
Cons: "Not much"
Cons: "Ear phone jack didnt work,paying more every time i travel for less,extra to check just one bag,extra to watch a movie,uncomfortable conditions for 4 hours,extra to eat anything,becoming a joke"
Pros: "The flight was quick and easy"
Pros: "Boarded quickly and on time!"
Pros: "Left early and arrived early"
Cons: "Our flight was delayed so we were offered to get on an "earlier" flight. The "earlier" flight never left until 40 minutes AFTER our originally scheduled flight."
Pros: "Flight left on time! No problem in OHare with transferring planes. Next flight also on time."
Pros: "kept us advised on why we were delayed. somethings are out of your control abbr I understand that"
Cons: "one of the crew members was not so friendly."
Cons: "Seats are very uncomfortably"
Pros: "The flight crew were kind and professional"
Cons: "My nonstop flight was cancelled and I was given a replacement flight with a layover. The cancellation was given with short notice and made for a stressful ride to the airport in oreder to make the new flight time.The layover was supposed to be one hour and ended up being 3 hours. This was very disappointing and exhausting flight. The ride was fine once on board"
Cons: "Delayed. Missed connection. Happens too often. Moving my business to southwest."
Pros: "Short direct flight"
Pros: "Didn't take me long to rebook the flight when it got cancelled due to weather/pilots timing out"
Cons: "The way the whole thing was handled. I ended up flying on the 5th because of the issues with weather. My general problem was with the way the situation was handled. We shouldn't have boarded the plane on the 4th given the fact that the pilots were probably gonna time out anyway. Instead of wasting time, the protocol should've been to begin rebooking everybody to another flight. Just my two cents"
Pros: "I liked I got notified of the delay."
Cons: "The flight kept getting pushed back and no alternatives were provided. I was able to get on a different flight after sitting at the airport for 6 hours because the delay text came after I was just about to the airport. Very inconveniencing for traveling."
Cons: "We changed planes and was 5 hours late"
Pros: "Never will fly United again. First flight left early and we missed it.second re-flight arrived late to get us so we arrived too late to get our next flight. Here we are spending all our money in airports and a cheap motel in Chicago in the rain instead of being in Florida with our family."
Pros: "Same as Co's to Houston"
Cons: "I purchase the economy plus seat, hoping to get some sleep. But, the seat did not recline at all! It was so uncomfortable that I could not rest. This was not worth the extra $57 I paid."
Cons: "Flights were all delayed or cancelled"
Pros: "This is not a long flight (Grand Rapids, MI to Newark, NJ: just under 2 hours). There was a minor delay for departure of 20 minutes that Kayak and United kept us well aware of. The Grand Rapids, Ml airport is one of my new favorites -it's small, friendly, comfortable and quick and easy to navigate."
Cons: "Left about 15 minutes late. But we didn't miss any connections so everything turned out okay."
Pros: "That trip was great to Housto!"
Pros: "Nowadays the gate closes 10 minutes before takeoff which really helps get the plane off on time as we can make connections. Some may not know this and find it frustrating. As a regular traveler I appreciate the move."
Pros: "Fast flight, on-time"
Cons: "Old plane, uncomfortable seats, really dirty looking bathroom"
Pros: "Left on time,luggage not missed and good landing"
Cons: "I cancelled it and it appears it didn't really cancel"
Cons: "Our plane was delayed leaving Grand Rapids. Once in Houston there was no gate available causing another 10 minute delay. All bags were required to be checked plane side so once we finally got off the plane it took another 10 minutes to get our bags. Many passengers had tight connections and had to rush to their next flight. My connection was already tight as it was - and I had to go to a completely different terminal very far from where I was to catch it. Five of us were on that flight connecting to San Diego. We finally made it to the gate. The plane was still there but the door was closed so we were not allowed to board. It was the last flight out so we were stranded in Houston overnight. This caused me to miss a very important medical appointment this morning - and to have to cancel client sessions leading to a significant loss of income."
Pros: "Non stop service Friendly, courteous personnel"
Cons: "Cost of the flight"
Pros: "Nothing. Very unhappy"
Seats are hard & don’t recline
Cons: "Less crying screaming babies and a young boy banging the back of seat. And his rude mother denying his unruly behavior."
Pros: "The price, and the on-time departure and early arrival."
Cons: "boarding could have been better as we were in zone 1 and we seem to be ignored for quite some time before getting on the plane"
Pros: "The flight was on-time."
Cons: "The seat, again, was the bad news."
Pros: "Smooth flight on time, attentive staff, easy on and easy off, and bags arrived quick at pickup."
Pros: "Nothing really. Budget airliner don’t expect much."
Cons: "Seat comfort. Crew."
Pros: "We boarded and landed on time. We had a very friendly crew and a steward asked if I needed help putting things into the overhead bin."
Cons: "I wish the seats were more padded with a little more room side to side."
Cons: "All was good. Nice easy trip!"
Pros: "Crew was okay."
Cons: "Seats on plan were horribly uncomfortable. Food to the point of a scam expensive. Airplane lost baggage with over $1,000 value. Including seeing glasses gone. Trip ruined. Rest of luggage was soaking wet like they left it laying outside in the rain. Horrible horrible company."
Cons: "Free non-alcoholic beverages at least."
Pros: "My flight on the 30th was fine. I was NOT on a second flight from Denver to Pensacola. My 360.00 round trip flight to and from Denver has taught me what I should have known. Fly Southwest or another first class airline."
Cons: "I’ve been asked to evaluate two flights from Denver to Pensacola. If I’m charged for 2 flights, I’ll take legal action."
Pros: "Everything was great, most importantly unbeatable price"
Cons: "Keep it this way and dont hike the prices like spirit airlines"
Cons: "Crew needs to speak English grammar better and be more polished in communication. Long lines to check in. No kiosks at airport to print boarding pass. Prices to check bags are too high. I will reconsider flying Frontier in the future."
Pros: "Solid feel to the plane- great on takeoff and landing"
Cons: "Hard seat"
Pros: "Wasting my time driving a hour to the airport for the frontier manager to refuse to print our boarding tickets. And driving a hour back home. Missing my flight to pheonix. Oh I loved being met at the desk by the rude manager who refused to help us."
Cons: "How rude this manager was and how horrible the service was. We showed up to the counter at 8:01. Flights at 8:45. We could have went through security 10 times and still made our flight. Horrible service. No information. Just rude comments and refusing to help. Will never attempt to fly with them again."
Pros: "Straightforward and down to business."
Cons: "Give us all a free beverage, please!"
Pros: "The seats were spacious."
Cons: "No snacks and drinks"
Cons: "I canceled this flight as well as another return flight from Frontier within 24 hours and was still charged $99 per flight for cancellations. I will never bother with Frontier again and was warned not to before hand."
Cons: "Lousy seats and not enuf room!! Too many extra add-on charges."
Pros: "Larger seats, friendly flight attendants, casual atmosphere, less chaos than larger airlines. Will recommend and will definitely fly Frontier again."
Pros: "Low prices, departures and arrivals with very specific schedules On Time."
Cons: "There's no food or drinking options, if you have any carry-on you'll have to pay $45."
Pros: "The crew was very pleasant. I was sitting in row 3, which was great! But because the plane wasn’t full, many people who didn’t pay the extra $30 ahead of time to select seats were invited to move forward. Lucky for them, but kind of aggravating to me."
Cons: "I paid $75 extra to bring my pet onboard. I had to push her kennel under the seat, and she never made a peep. But babies are allowed to ride for free with their parents, and scream for most of the trip!"
Pros: "Early departure. Non stop. Early arrival. Ease of travel."
Pros: "Clean interior, direct flight"
Pros: "Price, direct flight, very clean interior"
Pros: "The flight attendants were delightful. They were fun and had a great flight because of them."
Pros: "Boarding was smooth."
Cons: "Seats hard & too close together. Charge for carry-on was ridiculously high."
Pros: "expeditious boarding, low fare"
Cons: "bad seats they do not recline of a 3-plus hour flight, no snacks or drinks without charges,"
Cons: "I don't like paying $45 for a carry on"
Cons: "Seats don't recline"
Pros: "The plane didn't crash."
Cons: "Unorganized boarding. Uncomfortable. Required to pay for bags. More expensive to bring it on the plane with you, but couldn't even get them from baggage claim in a timely manner. Took over an hour for bags to come."
Cons: "Personal item vs. carry on? Why are these different?"
Pros: "Flight was on time"
Cons: "This was by far the worst flight I have ever had. The flight crew was the rudest group of women I have seen on a plane. They over served the three people who were drinking straight vodka. The entries row was yelling, swearing, dropping the F word and singing country songs louding together and never addressed by the staff. They were out of red and white wine. Over all disappointed"
Cons: "Seats do NOT recline"
Pros: "Competent staff"
Cons: "These chairs made my back hurt for 2 days, after a 2 hour flight. I also hate being nickeled and fined for each and every imaginable service. It is completely unacceptable to charge $30 for a carry on bag departing and $40 for the same bag returning."
Cons: "See above remarks"
Cons: "The seats are uncomfortable. No leg room. They charge you for every drink except water and I barely got any of that. It was a cheap flight. I feel like they tried to fit as many seats as legally possible on the plane and then charged for drinks, carry-on bags, and probably if they could hey would charge for air."
Pros: "The Frontier staff was so friendly, they were just so down to earth, I noticed that right away. I enjoyed that dearly."
Cons: "I was assigned a seat in the very front of the plane which I have never sat their before and I wasn't too happy with having to put my purse in an overhead bin which wasn't even above my head being that area was full."
Pros: "We boarded on time with no issues. The seating was comfortable with a good amount of leg room."
Cons: "There were no complimentary drinks, like water or juice. There is a charge for a carry on."
Pros: "Exit row seating an option. Flight crews good"
Cons: "Luggage took a long time to come. Lines for check in too long at LAX"
Pros: "The price was right for this trip."
Cons: "No beverage service"
Pros: "The flight in general was OK."
Cons: "There was a delay in the flight, but there was no one at the gate to tell passengers what was going on.."
Cons: "I didn't like the heavy bag charge of $75.on my bag that was not heavy on my departure flight nothing more was in my luggage that wasn't there when I flew don't think the problem existed when I left and returned with exactly what I left with I use this service all the time have never had a heavy bag ever this is not right!"
Pros: "Very little"
Cons: "Bag fees, rude employees, stewards and check in clerks treating passengers as though they were prisoners/non professionals. Very discouraged."
Pros: "Hub was centrally located in Denver between the Rocky Mountains!"
Cons: "Every thing is an upcharge! Not even the carry-on bag is free! If you are in the habit of taking a carry-on when you travel (like most of us do), add another $80 charge to your round trip ticket. The only free drink on the plane is water. Soft drinks are $2, chips/peanuts/munchies are $2 and so forth! All window and isle seats are another $20-40 upcharge. I chose not to pay upcharge for an economy seat and ended up in a middle seat towards the tail of the aircraft! By the time I paid for my carry-on and premium seat on the return flight, my trip became as expensive as business class but got a very bottom deader service! Avoid this airline!"
Pros: "It was cheap and that was awesome. I felt like there was a bit more leg room than normal. I think that's because the seats weren't as plush, but I'm small and sleep easily, so that didn't bother me."
Cons: "It didn't look like the floor had been cleaned at all since the last flight. There were 2 whole cheezits and a few crushed ones where my personal item went. Just lack of effort there. And charged $35 for a carry on bag besides the personal item. Boo."
Cons: "My flight never happened. I was supposed to fly on a Thursday, but because I was passing through Denver and a blizzard had closed the airport the DAY BEFORE, Frontier's flight was cancelled on Thursday. First I spend an hour and fifteen minutes on hold before finally giving up and calling back in the middle of the night. Then I waited fifteen minutes to speak to someone, who informed me that the earliest they could get me a flight would be TUESDAY. That is FOUR DAYS from my day of departure. My only options were a refund or a Tuesday flight. I asked to speak to a manager, but the employee refused to transfer me and eventually hung up on me. This was hands down the worst customer service experience I have ever had with an airline. I am still fighting for a refund, after I had to purchase a day-of flight with another airline to reach my destination. It required me to fly from a different airport and to a different airport, which was a nightmare for my other travel plans. Needless to say, I will never fly Frontier airlines again, and will never recommend them to anyone."
I had a problem signing and I called Spirit and the customer service misleaded me to purchase the bags by phone. She said that by phone they have the best prices. I paid $60 for each bag, and online you pay around $40. They don't want to give me the money back. The worst customer service
Pros: "I liked getting off the plane and leaving those incompetent employees behind."
Cons: "First, I was charged an extra $55 for an overweight bag when I’d already paid $30 to check it in the first place. Then, every employee I encountered acted like a miserably underpaid two year old who was forced to be there. Slight advice: if you didn’t make the price of the flights so “cheap,” you wouldn’t have to overcharge for any and everything else related to the stupid flight. The incompetent, unpleasant employees just added insult to injury. THE worst airline I’ve ever had the displeasure of flying with."
Pros: "Efficient process Clean airplane Timeliness"
Cons: "Do not like having to pay such extraordinarily high prices for bags. Also the website was very inefficent. I had already selected seats and paid for them, yet when I would try to access the reservation, it did not show that I had done this. Additionally, I had to extend my stay and was unable to make a modification to my reservation on the website, as I was encouraged to do by Spirit. I logged into "My Trips" yet at no time was there ever a link to make a flight change. Really disappointing considering I had very little time to spend doing this due to a family member being in the process of dying."
Pros: "Seats were nice and stewardist."
Cons: "Was running late because roads were almost to point of non drivable. Zero visibility. The spirit machine would not print my boarding pass. It said see an attendant for assistance. I checked in day before flight. The man at first would not help me print my pass. I couldn't pull my pass up on smart phone but I had the receipt and confirmation. Finally he helped and printed my boarding pass. People shouldn't be treated like this. I pay my taxes and I don't have to choose spirit. I can fly through another airliner. The fact that he was giving me a hard time on Christmas was even worse. If I acted that way at my job I'd be fired. Thank you for sending me your survey and have a great day and a happy new year."
Cons: "Spirit Airlines is a complete joke! We were standing at the ticket counter by 10:15 and the flight was at 11:06 yet refused to print out boarding passes. They even allowed the person directly in front of us to check in but apparently we were the cut off. After asking to speak with a supervisor, the ticket agent disappeared for 15 minutes only to return and tell us that there was no supervisor available. What? So..... no one is supervising the staff or daily operations? That’s a little scary. We asked the ticket agent again to print our boarding passes and at least let us attempt to make the flight but he again refused. The ticket gate we were at was directly next to the security line which had about 5 people in it. We also heard him tell the person in front of us who he allowed to check in that our gate was literally the first gate after security. I can not comprehend why he wouldn’t at least give us the option to try and make the flight which was 100% realistic. Instead, he refused our request for boarding passes a third time. The lack of service I received was absolutely and completely ridiculous. In a state of panic I began looking up other flight options that would get us to our destination on time... there was nothing! While I️ was researching flights, my traveling companion ran to the Southwest Airlines ticket counter and explained the situation. The ticket agent immediately began checking the computer and found a flight that would get us to our destination in time but the flight was leaving in 30 minutes. She stated that she could not promise we would make the flight but was happy to let us try! We got through security quickly and were able to board the 11:15 flight. Our original flight with Spirit departed at 11:06. I want a refund or I will be contacting my bank for a chargeback."
Pros: "The only up side is that I eventually got home... :("
Cons: "When I purchased my ticket I paid extra for an isle exit row seat. On the day of my flight I got an email plenty early that the flight had been delayed an hour with no explanation why, which stinks. Once on the plane we found out that the reason we were delayed was because they changed the planes that morning and we needed to wait for an extra stewardess to get to the airport bc of the plane change. This is HORRIBLE planning, if you don't have the staff don't change the plane!! Also because of the plane change my seat was no longer in an exit row. When I explained to the stewardess that I paid extra for my seat that was supposed to be in an exit row I was told that I needed to return to my seat and they will fix it after they are done boarding. Once everyone was on the plane they told me that I was "lucky" because there was still a middle seat in an exit row available... Again I had PAID EXTRA for an ISLE EXIT ROW seat when I purchased the ticket but now I am lucky they can seat me in the last exit tow seat available. When I brought up the fact that I shouldn't have to complain to get the seat that I had already paid for the stewardess gave me attitude like I should be grateful for whatever they give me. Then she passed me off to another gentleman who didn't care about hearing what my issue was he just wanted the plane to take off already. I felt very disrespected by all the Spirit employees once on the plane. Spirit in general is very shady because if I hadn't brought up the fact that I paid extra for my exit row they would have just let me pay the extra money for a normal seat."
Cons: "The passenger next to us smelled like vomit. It was terrible sitting next to him and I had to keep spraying my body mist every few minutes since it was extremely hard to breathe! He smelled like dead rats and old eggs vomitus combined! Worst experience in any airline so far! :("
Pros: "- Flight attendants were nice. They deserve a raise, since your CEO makes $7 million a year. - The outstanding pilots got us to LAX safely. They deserve a raise, since your CEO makes $7 million a year."
Cons: "- The seats were not comfortable - The seats don't recline back (seriously CEO Robert L. Fornaro? You won't invest in reclining seats? wow that's pathetic) - Spirit won't even offer free beverages (even water) after I paid over $500 for a ticket? (seriously? That make's your airline look so pathetically greedy/cheap) - The fact that you have "Entertainment" as a category, yet there is no entertainment of any kind (in-flight movies, etc.) - The fact that CEO Robert L. Fornaro makes over $7 million a year. He's grossly overpaid...someone should tell the Board of Directors."
Pros: "They were efficient at loading and unloading. The business model of minimal inclusions was fine."
Cons: "I booked through Kayak but was not told about all the extra costs that could be incurred. I was unaware of the extra costs for checked bags. The cost was far more than other airlines. The flight attendants talked non stop to the point I was wishing I had ear plugs. The discounts for printing your own tickets and checking your bags ahead of time was not communicated prior to check in. It is on the website but not through the booking service. The self check in kiosk at check in would not work so we were upcharged for not using it but we couldn't."
Cons: "First flight was delayed to wait for connecting passengers, connecting flight was not. Had to leave the terminal and wait in line with people checking bags to get another flight which made me I miss multiple alternative flights I could have caught if they had a desk inside the terminal. What was left was an 11 hour set of connecting flights the next morning instead of the original 4 hour direct flight. Speaking with the person rescheduling me, she admitted that no one had informed them that our flight was running late, which could have been to blame for why the connecting flight was not held a few minutes. Icing on the cake: my missed connecting flight landed 30 minutes early."
Pros: "Email update about change of gate."
Cons: "Spirit is not forthcoming on website about the extra charges prior to booking the flights, and the charges go up substantially at the airport. There was 45 minute wait time at the baggage claim. The seats are the most uncomfortable I have ever experienced in 50 years of flying. There is also not nearly enough leg room between rows. Charging $65 for a small piece of carry on luggage is disgusting. Not having any water free of charge is not healthy for the passengers on a 4.5 hour flight. The flight attendants discouraged anyone from standing or moving around, also not good for one's health."
Cons: "Our flight was delayed over 5 times! It was supposed to depart Detroit at 7:31am, we all had to get up at 4:30am to get ready and drive to the airport and it traveling with a 14 months old alone. So we get to the airport only to find out the flight has been delayed! They kept pushing it back further and it ended up being 2 hours delayed due to the fact they were 1 flight attendant short. My toddler was not happy having to sit at the airport for 3+ hours, never mind the fact she also had to get up at 5am. We sat at the last row and seats were very narrow and no leg room. We had to listen to the loud engine the entire time and strong smell of fuel during landing. My baby's ear hurt during landing and cried. I'm very unsatisfied with the flying experience with Spirit. Oh, our first flight was also delayed, from Tampa to Detroit, over 3 hours delayed! I don't think I'll be flying with sprirt again."
Cons: "Everything that Spirit has done has been mediocre. I bought a ticket for my employee to fly to New Orleans and he showed up at the kiosk 40 minutes before the flight and was not able to get on so I had to pay $15 to reschedule for today and he showed up at the same time and still they said that their computers were down and they couldn't check anybody in and there's multiple people angry that they're boarding passes want working and so now we have to figure out how he can get to New Orleans and actually make it there. It'll be three days of not being able to get there because of spirits unethical and subpar customer service. I will never choose to fly Spirit again after this"
Pros: "Flight attendants were a cut above -- calm, charming and very helpful as opposed to the surly hall monitors typical of most budget most airlines."
Cons: "Aware of "hidden fees" I checked all of my boxes, checked in online in advance, paid for bags in advance, and when I got there, gate agent says bags were not paid for... BS. I entered credit card and paid. Apparently payment did not go through. Would NOT have been an issue at all had I not been charged $10 more for the same check-in. What a racket. Even when I tried to avoid surprise fees, they got me. Same thing happened to another passenger. Totally unethical. No benefit of the doubt given. Unreal. It destroyed what would have been an overall good experience on Spirit."
Cons: "Paid $50 to check a computer they told me was too big for a carry-on. Computer was sent on a direct flight way before I was getting to my destination(instead of on my connection) and was left in an unattended area. They told me it was "most likely stolen" and asked why I didn't take it on the plane. Your gate agent told me it was too big!!!! This was the answer I got after 3 days of investigating myself. I was told various stories like "it got stuck at security" and "it never got on the plane" until I got home and went directly to the baggage office and asked them on my own. The kid that actually tagged it said his supervisor told him to send it direct. Sounds like they set things up to get stolen. I will be filing a complaint and claim."
Pros: "The staff was very polite knowledgeable and always smiled and some joked with made the flight a pleasure."
Cons: "I didn't know that the bag check was 40 pounds most are 50. I booked though a 2nd party and was not informed about having to pick a seat and the you had to pay for a carry on. They do not tell you about this be for you check out and also if you booking for 2 you may not be together on the flight unless you. pay before hand and then pick your seat. Also when looking for a phone umber on the web site and you hit contact us it sends you to the help and doesn't not show a phone number to talk to a person. The flight was good. I don't think that you should have to pay extra to make sure you are next to your family when traveling"
Cons: "First, when I booked I was not given option to pay for baggage or choose seats, meaning I wasn't able to use the cheapest option. I had to spend at least 2 hours on the phone with a Spirit agent to get to pay for my bags before arriving at the airport at all - I wasn't able to do it online. On day of flight: the first leg was delayed. When we got to layover our final flight had been cancelled with no reason given. We were booked on another flight 8 hours later which meant we got in late enough that I had to miss another day of work. The Spirit agent at the gate in Las Vegas was also extremely rude. I also didn't get any phone or email updates."
Pros: "The huge line at the airport moved really quickly. The staff were very efficient and we were pleasantly surprised. I thought we might miss our flight because the line was probably a hundred yards long, but we didn't."
Cons: "We were surprised by additional fees for carry-ons. We ended up having to pay about $300 more than we figured. And the whole campaign for $9 baggage was misleading and frustrating. If you would just be upfront about how everything is a la carte, then there wouldn't be any nasty surprises. Sure the ticket seems cheap before you figure in the baggage and other costs. But we weren't ready for shelling out an additional chunk of change. Also, we were met with a gigantic line at the airport. Seems like all the other airlines had small lines."
Cons: "A. Late departure (50 minutes). Okay, it's Christmas. I get that. BUT, the fuel tank was overloaded so we had to wait on the tarmac to burn it off which caused most of the delay. Also, the plane had excessive weight which contributed to the latter. I NEVER had the problem with another airline. B. Baggage claim. It took forever to get my bag, both in Detroit and Los Angeles. Not helpful when you're tired, late, and want to get home. C. A minor thing. I saw the pilots get out of the cockpit at least 3 times during the flight (1 pilot twice, the other pilot once). The flight attendant always blocked the entrance to the galley and stood guard which is standard. Okay, so you gotta pee. I get that. But, it's a little disconcerting when this happens during turbulence and you know only 1 pilot is flying the plane. Granted, the auto pilot is really flying the plane at cruising altitude. But, it just made me nervous to know only 1 pilot was in the cockpit during these times. Also, the pilot that went to the bathroom twice ended up chatting with the flight attendant after for a 10 +/- minutes. Again, a little disconcerting and I NEVER saw that before. Just sayin."
Cons: "I flew spirit to Detroit last week, and after getting delayed 18 hours I finally made it. Now, currently sitting at the airport, my spirit flight home to Denver has been canceled at least 10 minutes after we were suppose to have boarded. I have been at the airport for 5 hours and have been yelled at to stay back from the counter and not to ask questions or else we would just be delaying the process. After about 2.5 hours of waiting, we finally got a number to call to re-book, which still took over an hour. This has been THE WORST airline experience I have ever had. If I were representing this airline I would be ashamed of the horrible service it provides. I genuinely believe I deserve a full refund for my flight (even if it was re-booked)... not just given an apology voucher because I promise I will never fly spirit again."
Pros: "Spirit has very nice, patient and helpful employees."
Cons: "I'm a fairly small woman and these planes are awful to ride in. Very uncomfortable seats. The man sitting next to me on my flight to Detroit was sitting 1/3 in my seat. I had zero personal space. I was flying to MI for my fathers funeral and the airline doesn't acknowledge or do anything for bereavement. That's pretty unfeeling. I also have never been on a plan with such loud passengers. It sounded like everyone was talking. People where listening to videos out loud without headphones and they never turned the lights all the way down eventhough it was a late flight (8pm to 1am). Also: Nowhere to plug devices in. No entertainment. Not even water is free. They only take credit card so if you are desperately in need of water and only have cash you are screwed. Charges for every carry on bag."
Pros: "We landed safe."
Cons: "I needed to change my flight to a later time within minjtes of booking and they charged me for it. The delay was over two hrs w no explanation, $100 charges for a backpack, seats do not recline, narrow space, $3 for water,, there were emty seats and was told I would have to pay $75 is I moved from my broken seat. staff is rude, disrespectful and unprofessional. Overall , I have travleled the world in all kinds of flights and by far the worst experience I have ever had was flying SPIRIT Air. I will avoid flying Spirit unless it tis my last option...which I may cosider not flying at all. Zero Stars"
Cons: "Liked every bit of it"
Pros: "The flight was on time. The price was great. The seats & leg room were decent."
Cons: "It was okay. The person next to me wore a very heavy perfume & I have an allergy which gave me a migraine. The flight attendant wouldn't let me move to an empty seat. She appeared to think that I wanted to move because the person next to me was a larger person. I was clear that the size of the person next to me had nothing to do with it. So I spent the entire flight covering my nose to minimize the effect, in pain, nauseated & clearly making the larger person next to me feel bad. All could have been avoided by allowing me to move to an empty seat"
Pros: "I liked how my flight went smoothly, and that the price of the ticket even with the cost of my purchased carry on bag, was immensely cheaper than all the other flights for that day. If you go off of comfort, this may not be the flight for you, but if you base a good flight off of how affordable it is, then I would recommend Spirit Airlines."
Cons: "I didn't like how the seats were not very comfortable, and they did not recline, or have any head cushion that can bend for your head to rest on. Yes, it sucks that you have to pay for a carry on bag, but if you can put everything into a normal sized school backpack, then you can use that as your free personal item. And if you have more stuff, then you just have to plan ahead, and pay for your bag ahead of time, as it will cost more than double at the gate. NOTE that if you have a layover, you will have to pay for the bag twice. I think that was the worst thing out of the whole experience. Don't count on getting free food or drinks either. Just bring them with you on the plane."
Cons: "I arrived at 5:18 for a 6am flight DTW to LGA. Was unable to print my boarding pass because was too late. Asked for assistance from agent, who told me gate was closed and wouldn't allow me through. I don't believe that the gate was closed 35 mins before departure, and I feel the agent could have made some effort to get me on the flight, especially after I told her I'm an oncologist and that I needed to be in New York to start seeing patients at 9am. Agents (Alexis and Leila) flatly refused, completely unsympathetic. Fortunately was able to get on next available flight on Delta, at cost of $450."
Pros: "Fast boarding and unboarding."
Cons: "Charging $55 fee for a carry-on is way too much!! If you pay for your carry-ons online it is $10 dollars less.I tried to do that, but, unfortunately every time I tried to complete the transaction the page keep redirecting me to buy more "extra services". I chose check out without any extras but nothing!! The webpage was no responsive!! I tried to pay for my carry-on from my cell, laptop and tablet. But same result, that page became frozen without allowing me to pay the fee. I don't know if this was an unfortunately condidence, or is done on purpose to charge the extra $10!!"
Pros: "It's cheap-ish."
Cons: "I won't bother telling you all the things you know about Spirit but that you think might be tolerable in exchange for cheap airfare: seats that don't recline, a charge for a carry-on bag, a charge to print a boarding pass, a charge for soda and snacks. All of that I'm used to, as is anyone who flies Spirit. You want basic amenities, fly Delta. You want cheap, fly Spirit. But something new and remarkably unwelcome happened on this flight: we arrived at the airport an hour before our 6am flight and were told when we tried to check in that we were too late and the flight was closed. I explained that we already had booked a flight--I wasn't asking to buy a new ticket. She said she understood, but we'd never clear security in time (there was no line) and that our bags probably wouldn't arrive at our destination because we were "so late." We had no bags. I said we needed to get home. They said, "You're supposed to be here 2 hours early." That rule is a bit like the speed limit--no one actually follows it to the T. There's a range of appropriate (say, less than 2 but more than 1 hour) and inappropriate (say, 15 minutes before your flight). When you're flying at 6am and you know there won't be a line, you don't really arrive that early. Anyway, they called a supervisor who said to let us board. And then there was a mechanical problem with this plane that was so intent on leaving ASAP that we weren't going to be allowed to board a full hour in advance. And the flight was an hour delayed, meaning I guess we really did arrive 2 hours in advance. Dump Spirit. It is never, ever worth it."
Pros: "The idea that I don't have to use Spirit the next time I travel"
Cons: "I got to the Airport to try to print out my boarding pass 45 minutes before the flight at 5:20 AM for a 6:05 flight. I must have missed the required cut off (45 minutes to check in) by a minute or two and the Spirit Airlines person responsible for helping refused to help me and even acknowledged that there was no line at security and I would have easily been able to get on the flight and I had no bag to check in. She said I could get on a flight the next day. I had to buy a ticket from another airline in order to get home."
Pros: "The only positive thing I can say is that the "extra room" seats are actually comfortable. The significantly high extra cost for these seats is worth it, considering how terribly uncomfortable the standard seating is. Look it up, Spirit has the worst seating of any American airline. Pay for the extra room comfortable seats, it's the only way to bear this airline."
Cons: "Spirit was delayed across the board on my return trip from Detroit to New York. No other airline was having problems that day, only Spirit. The communication from the airline regarding the delays was terrible. The delay was frequently modified (both up and down) without a clear answer from the gate crew. At one point the flight was removed from the airport departure board, with no explanation from anyone. At one point the gate crew announced a vague departure time, and then quickly retreated behind the locked jetway door so that they would not have to face questions from the confused passengers waiting for information from Spirit. The airline needs to learn something: passengers are easy to figure out and easy to placate; all we want is to be informed. Keep us in the loop and we'll be able to handle delays without complaint. We are adults and understand issues happen when dealing with a complicated air schedule. But keeping us in the dark and not informing us of basic things like departure times is a surefire way to get people agitated and angry. Just keep us informed!"
Cons: "The crew at the gate let a large family through... they were sneaking additional bags on the plane. Trying to have kids carry them and hiding them in strollers, etc. Instead of charging them for the bags they saw, which were all larger than the free item size crew still let them through. I counted eight bags and that made me very angry because so many people pay in advance and I packed extremely light to avoid additional charges and this family was rude and careless with no consequence. They did not pay the additional fee for any of the bags!"
Pros: "If I want to fly somewhere with just my laptop and no carry on and no luggage, this will be the way to go."
Cons: "After booking this flight with Spirit (2 flights out and 2 flights back, and I'm not going to rate each one separately) I was ready to log in an pay for baggage because I did not carefully examine all the details when booking. We did not get a free carry-on and the price for paying for luggage was higher than expected. BUT that was just the beginning. In every flight I've been on before, you pay for your bags one, I had to pay for the bags each step of the way. And paying for luggage and carry-ons each step of the way meant paying over $300 for bags. I'm used to paying $30 per person. So my excitement at getting low fares evaporated instantly. I was now paying the going rate for the flight with a lot of extra hassle to boot. I was with my aunt who needed a wheelchair to get around the airport in a wheelchair. Other airlines had them available for us to use, but Spirit would only offer to call a service for us. They did not indicate what the cost of this service would be. They didn't say it was free and they didn't say it was not. I just found an empty wheelchair and used that, after having just paid more than $300 for baggage for three small bags, I wasn't into more surprises. But I had to use American Airlines wheelchairs which they were cool with, because Spirit refused to let me use theirs without the escort (paid?) who actually didn't show up in the few minutes it took me to think it through."
Pros: "On plane staff were nice and helpful."
Cons: "Spirit makes you pay for every single little thing and up charges you for the littlest thing as well. A cup of water on my flight was 3$. The low price of the ticket is pointless when you get charged three times more for booking, bags, checkin, carry on... WATER. I will fly delta next time and they will give me all that for FREE. The seats and plane itself were AWFUL. The seats were extremely uncomfortable and the tray table was smaller than my iPad mini. I am not sure when Spirit changed everything but they lost several customers from it. ,their low prices draw you in."
Pros: "Friendly stewardess"
Cons: "The chairs are low budget seats cushions are thin with and the leg room is limited which makes the ride very uncomfortable. I travel with various airlines and this was my 1st time traveling with spirit. This is by far my most uncomfortable plane ride with any airline. The cost for all beverages Is another concern. It is practically a potential health concern for a customer flying 2 hours or more to not have at least water provided for free. The credit card only for beverage payment also is a inconvenience for a small purchase that could easily be settle with cash. In closing, I feel this company is a prime example of producing poor service when the airline try to cut cost then capitalize on every single accommodation at the complete expense and inconvenience of the customers."
Cons: "I usually never post anything negative for a review, so here is my first one. I had an awful flying experience with spirit I will never fly with them again. I will keep it short and simple. They charge you for everything that your flight ends up becoming super expensive and its obscured until you get hit with the fee. First off, bag check in is ridiculously expensive. Cost me just about 100 dollars to check a tiny bag. The seats on the airline do not recline and there was absolutely zero leg room. Im not that tall (6'0), so there is no reason I should have to sit sideways on the seat because my knees are jammed into the seat in front of me. My entire neck and back became stiff when I got off the aircraft because of this. Water cost me 5 dollars. Do I need to say more? Water should be free. I left my long sleeve shirt in my bag that was already checked, so I asked a flight attendant if they had a tiny blanket ( It was so cold my jaw was shivering ) And she literally told me you should have brought one, we are not responsible for lending flyers blankets because its too cold.. Could not believe the awful experience I had with this airline. Never again. 1 star is generous."
Cons: "Price gouged every step of the way, spirit airlines should not even be permitted to operate. Expect to pay $50 or more if you should be so brazen to want to bring luggage. Checked bags wouldn't be an unusual charge but even a carry on bag has a price tag. For the ridiculously high price for a one way ticket, not even so much as a complimentary cup of water was offered. No in flight entertainment, not even a flight magazine or skymall. The horribly uncomfortable seats were too narrow, and 11 inches apart from the rows ahead. I'm a short person and even I had my knees against the seat in front of me. On top of that they don't even recline. A passenger behind me was listening to headphones so loud that it was clearly audible to three rows in any direction. At one point an attendant asked him to turn it down, but within an hour he had them back up for the rest of the trip, with an "I tried" shrug from the attendant. Before landing another attempt at pandering for money was made in the form of signing up for frequent flyer miles, by purchasing spirit membership. I will never fly spirit again and would strongly urge anyone to shop around before considering spirit as their airline."
Pros: "That no-one can ever again make me deal with Spirit Airlines in any way, shape, or form. An e-mail telling me the flight was cancelled was sent to my home e-mail only after I had left for the airport. There was no text message to the smart phone number I had given them when I purchased the ticket. Other airlines do send text messages. When I suggested that to the Spirit representative, she was very dismissive and said notifying us was the responsibility of the booking site through we had purchased the flight. I felt a little sorry for the woman, but her attitude did not help her."
Cons: "I will avoid Spirit Airlines at all costs. First, there is the on-line bait and switch. You are quoted a price only to be told later that you have to pay $40 extra each way for even a small carry-on. You also learn that you have to pay a seat fee lest you be placed wherever they decide to put you. This is not disclosed up front--at least not prominently or in any obvious way. This borders on consumer fraud and the DOJ or Federal Trade Commission needs to take a look at this. If it is not fraud, it is clearly an unfair trade practice under Section 5 of the Federal Trade Commission Act. The full price must be displayed up-front. If there are additional fees, those must be prominently displayed and calculated before you are allowed to commit to the purchase. My flight was cancelled and we had to wait approximately two hours in a long line while one person in a small office tried to re-book the passengers. When we got to the office, only then were we told that there were no more flights to our destination that day. By then all other flight alternatives had be taken. When I told a TSA officer my flight had been cancelled, she asked whether it was Spirit Airlines without my having indicated. When I said it was, in fact, Spirit, she said that was a common occurrence for that airline. I missed my grandmother's funeral the next day and incurred significant cancellation charges. If an airline is going to compete on price, the advertised price should be the actual price rather than merely bait."
Pros: "Absolutely nothing."
Cons: "Spirit cancelled this flight and gave no reason as to why. They would not get another plane nor put passengers on other airlines. Their solution was to move everybody to an overbooked flight the next day: 30 hours after the initial flight was supposed to take off. The Spirit workers did as little as they possibly could to help us get to our destination, and were actually pretty rude. Their only solution was to cancel your reservation and book same day on another airline, which was about 5x more expensive due to booking the same day. After talking to others about my experience I've learned that this is a common occurrence with Spirit. I now share the same feeling as the TSA agent who checked me through security after this had happened: "I wouldn't fly Spirit Airlines if it was free.""
Pros: "liked the cost. flight was good plane was clean but could have been a bit cleaner (windows) seats we good (could have been a little softer) I noticed that some of the flight crew were not as focused on their attention to the passengers. I did notice that the stewardess in our area (who sat right in front of me (exit seat )) was on her cell phone texting or playing a game or what ever young people do on their phones. as a travelling public person, my comfort level or expectation is that all the time I am on board, that the crew is on duty and focused on their duties, which should include, not being distracted by using personal electronic devises at anytime. Secondly, the uniforms that the attendants wore seemed to be a little less cared for or clean as other airlines. Lastly, (this may be picky,) but it seemed that the hair of a few of the attendants seemed unkempt at a level in keeping with the beautiful airplane we were in. There was a steward that came on the plane who looked light his shirt was too big (collar was too big for his neck) as was the size of his coat. As a business owner myself, I appreciate the small things, as these can be the things that overshadows all of the other things we do to provide a good product, service or experience for our customers. Personal inner Professionalism is a mindset that transcends and fuels ongoing service, at levels which a rule book alone cannot attain. (employees who are proud of where they work, who they work with and for, end up delivering on our promises as owners.) I like your web site and appreciate the "fun" you have built into it. I understand the message it sends, but as we know, most people expect the lower fares from Spirit, but don't get the steps you must take to be able to provide those fairs and still cover ALL THE BILLS. Continued success in the future. Jim Holland"
Pros: "I booked my 80 year old parents their flights through Kayak. It ended up being through priceline."
Cons: "My parents arrived at the airport and spirit said they didn't have authorization. that the confirmation wasn't accurate. I paid, and they had a confirmation number. but the amount of time it took to sort it out - made them miss their flight. they then had to drive 2 hours home. then get up at 2am the next day to take a different flight. arriving 1 day late and cutting their vacation short. because they didn't pick up their rental car the day they were supposed to they got an additional charge for that as well. HORRIBLE experience. I would like to know who I can talk to for customer compensation."
Pros: "Absolutely nothing. Would never fly with Spirit ever again."
Cons: "Make sure you realize that unlike literally every other airline, Spirit charges you $30 to bring a carry on if you pay in advance online, $55 if you end up paying at check in at the airport, and $100 if you do so at the gate. Carry on, not checked luggage. Every other airline will not charge you for it. If you want to pick your seat, or keep your family together on a flight, you have to pay extra, whereas every other airline, it's pretty much free. Because of this I was placed next to a 12 year old girl by herself in the very back row, thankfully the crew had enough sense to make sure to not let a grown stranger be in this position and moved me to a different seat, but had they allowed free seat choices, she could have sat next to her family and there would never be an issue. If you want a beverage on the flight and didn't pick up your own ahead of time, it will run you $3 while every other airline will give it to you as a complimentary service - meaning no charge. Their website touts that you're saving money on the flight cost by them charging these excessive fees, but I literally only saved $10 from the next highest flight price, ultimately running me $45 extra. Terrible business model."
Cons: "I was told to take all of the stickers off my bag before checking it in or the bag would be lost. I took the stickers off the back for the first time in 5 years of global travel and for the first time, the bag was lost for 3 days. I personally think the person checking in my bag did not like me and intentionally lost my bag. We will never no. As a result I had to purchase $341.86 worth of safety equipment so I could start the job I was on. I never received a refund for my baggage fee. I was not reimbursed for my time and money spend to cover the losses after the airlines failure. I would fly the airline again as long as I was not checking bags."
Pros: "It was on time. The staff was excellent Captain...excellent flight and landing even with turbulence"
Cons: "Seats do not recline. Tray table too small too use as work surface. If you bring anything but a book bag the cost is so steep that the it may be just as cost beneficial to fly other airlines. the beverage service for a cup of coffee is $2. The baggage claim was an hour wait and I spoke to someone who traveled to Vegas on spirit. They waited over 1 hour in Vegas and an hour when they returned home. So this must be the normal wait time. THE WEBSITE IS HORRIBLE and 800 client care w was not helpful."
Pros: "What I thought was a very cheap flight home - now I know to be a scam."
Cons: "The fact that Spirit Airlines nickles & dimes you all the way. The base fare was about $60 and I've since spent over $200 on this flight. Between carry on and checked luggage fees, seat costs, and even a cost to print boarding pass (since they don't have mobile boarding passes), I'm over $200 for this one way ticket from Detroit to Boston. This morning I arrived to the airport at 6:15 AM for a 7:15 AM flight. I was already checked in and had paid for my checked bag. I was directed to the wrong line to give them my bag. After waiting in this line for about 25 minutes, I was directed to another line. By the time I got up to the an agent - they informed me I was too late by 10 minutes and would be missing my flight. I fly just about every other week for work and this has NEVER happened and would never happen with airlines like Jet Blue, American and Delta. Today I'm missing a very important day of work. In addition to all the costs associated with this flight, cab fares to/from the airport and hotel expenses are totaling just about $200. I will absolutely NEVER fly Spirit again."
Pros: "Earlier in the day I was having trouble checking in and tried to call Spirit for help. It took me a long time just to figure out how to get to a person to speak with and got the message that I might be charged to speak with someone. I hung up. I can't recall having to pay to speak to an employee at any other business. The flight was delayed. 4 hours. They told us it was because of a thunder storm, but later admitted it was a problem with a flight attendants seat. When I got a chance to order a drink I was told they no longer carry scotch. Your tickets may be cheaper, but the experience is not worth it."
Pros: "Staff friendly."
Cons: "Wait time to board flight. Understandable for flight delays due to weather or mechanical problems ( to be taken care of in a timely manner). Not only did both of these issues play into flight departure, but also a 2 hr. delay waiting for a pilot. Pilot arrives we are all anxious to board plane. Seated and ready to go and pilot announces another slight delay, now waiting for a co-pilot. One hour later, still strapped in and ready for take off, the co-pilot boards plane. Needless to say, approx. 3 hours after scheduled departure we are finally in the air. Arriving at 2:30 am made it tough for pick-up arrangements."
Cons: "I was seated next to 2 people who were clearly very ill as they were wearing masks covering their nose and mouth and exhibited numerous symptoms. I asked to be reseated but there were no other seats. Within 12 hours I came down with a terrible stomach flu and have been vomiting and diarhea nonstop for the last 12 hours. I have never been this sick in my life. The airlines should do a better job protecting people from other sick people in such proximity. I have an important job interview Monday which I will undoubtedly miss as a result and have never felt this bad"
Cons: "We arrived at the airport more tha 1.5 hours in advance of our flight and stood in such a long line that we missed our flight and had to rebook to. Later flight. There were not enough people at the Spirit counter to handle the long lines of people checking in. We had selected our seats in advance of arriving and had printed our boarding passes in advance but had to wait 1.5 hours in line to check one bag that was not a carry on. The customer service person T the counter was rude and not very sympathetic. We do not see ourselves flying Spirit, again."
Pros: "I finally got to my destination."
Cons: "Late boarding, lack of communication with customers, no foot room, not even free water - $3 for a bottle of water! Not even a snack unless you pay for it with plastic (wonder how they can do that since US money says right on it "This note is legal tender for all debts public and private."I'm surprised they don't install pay toilets. Very late departure and very late arrival. This is a nickle and dime airline. They advertise low fares and then they charge for everything else at ridiculous prices. By the time you pay for all the extras you could have ridden on a better airline where you could at least get a cup of water. Their web site is a horror story when you try to check in as you go through endless windows trying to sell "upgrades." Of course, you can get a nominal discount on your baggage if you purchase some membership for $59.99! Who are they kidding? I would never fly on this airline again.I realize things cost money but I don't like to be treated like an open wallet instead of a valued customer."