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Nothing... Entire experience horrible for my 17 year old.

Everything. Will never use American Airlines again

First class

Courtesy and smiling faces.

I actually have no complaints. All went well on both legs of my flight.

Coffe and snack

On time.

Girl next to me was allowed to bring on a "takeout" box and nibbled for 2 hours. Not only was it in danger of spilling but it was a nauseating vinegar smell. Wanted to tell her to just eat it and get it over rather than take a couple of bites and close it, then open it to lick the fork, then take another bite. She was about 12, why didn't her dad say something and better yet why didn't he sit with her, their seats were booked before mine.

Late in boarding, mid flight had to turn around and go back to where we started from to refuel! Somebody threw up in aisle holding a barf bag and missed the bag. Stewardess covered with a napkin and if you didn't have long legs you were going to walk on it. Needless to say it wasn't a happy ending and now I have a 3 hour delay on flight home!

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

We were late taking off.

Free wifi!!! Comfortable seats. Pleasant flight attendants.

Nothing

Everything, I got to the airline 1 hour prior and there was only one attendant for checking in. I ended up waiting in line for 25 minutes or so. I finally made it to the counter and they gave up my seat and told me I could not get on the plane. They refused to refund my air fare and I didn't get to see my fiance who was deploying the next day. I will never get on a silver plane. Their service sucks before you even get to that step.

Cost

We had a five hour delay and it did not seem they had a solution to the problem. Once we boarded 5 hours later, they then asked for two people to get off. It seemed they could have saved someone all that wait time and offered the flight the next day earlier.

Friendly crew

Having to pay extra $$ for seating and not enough together

Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness.

Delayed flight.

Had to pay to pay extra to watch t.v. was $7.99 for a 2 hour flight. Could go to a theater for those prices. Everyone in my group complained about it.

The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.

Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

Non-stop service from Pensacola to Orlando. On time departure.

Silver Airways does not participate in the TSA PreCheck program. While they serve beverages, there are no snacks of any kind (pretzels, peanuts, chips, etc.)

Everything

N/A

I arrived at my destination

AA changed my flight plans which resulted in a 4.5 hour layover in Philly. The gates were filthy, there is not much selection for in-flight food and nothing for entertainment. I couldn't even find an outlet that worked at the gate.

The crew was excellent, timing was superb,

So many maintenance delays, I wouldn't make any connections. Gate attendants were crabby and not very helpful.

Wifi

Delayed boarding and agent confusion.

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

crew was great

staff from de-icing company failed to show, despite >24h of notice of snow; missed our connection baggage handlers destroyed suitcase

Very nice gate crew Very efficient boarding Very quick and efficient takeoff

No electronic check of boarding passes Flight attendant somewhat responsive

Smooth

Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)

A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta.

Well after going through a terrible storm to get to the airport we were given a opportunity to up grade to First Class for a very reasonable rate. That was great.

Absolutely no leg room. Much less than most major airlines.

My connecting flight was way late, but the plane was held for me and a few others in Denver. Because it was the last flight of the evening I don't know what I would have done if left at the airport indefinitely. I am grateful the plane was held. And regret any inconvenience this may have caused others.