Daily cleaning, installation of cabin HEPA filters on flights from Michigan to San José
|September||Best time to beat the crowds with an average 6% drop in price.|
|December||Most popular time to fly with an average 17% increase in price.|
Average price round-trip
|$420||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
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Scores according to KAYAK customer reviews
Pros: "Crew was polite"
Cons: "Seat could have been better. More room. In flight internet and movies would have make the flight great"
Pros: "It was just a reall good flight ☺️"
Cons: "Maybe a little friendlier attendants."
Cons: "I was downgraded from first class with no answer and no cash or credit"
Pros: "Crew was pleasant and very polite. I like that one carry on was included in my ticket. Enough leg room. Love the free in flight movies! Glad I didn’t have to purchase a beverage either."
Cons: "I will never understand the way boarding works. Did going from window groups, middle seat groups to aisle seat groups not work? I hate having to squeeze through and hope I don’t knock anyone in the face with my bag. I don’t like I can’t pick my seat and that my seatbelt is a little too tight. If I get a seat in the back I’m waiting for everyone else to get on and then for them to get off the plane. I guess I’ll have to pay the $75 fee for “first class” next time since that’s the only way to update my seat. And if I have a “saver rate” ticket - I should be able to still change my flight within 24 hours. I wanted to come back a day earlier and it was the same price! But I would’ve had to cancel and repurchase for an additional $200!!!"
Pros: "Fast and no delays"
Cons: "No food, just snacks."
Pros: "Everything was great!"
Pros: "Everything was great!! On time departure, great crew!! Bravo!!"
Pros: "It was on time."
Cons: "super uncomfortable. They charge for everything except breathing oxygen."
Pros: "We got a free upgrade to first class."
Pros: "No charge for seats. Fair price for carry on Ample leg room. Head rest thingy. Good snacks Flight attendants nice not fakey"
Cons: "Would love cheaper flights"
Pros: "flight early"
Cons: "The flight attendant initially refused to help me get the middle person in our row reseated despite lots of open seats!"
Pros: "great staff and service"
Cons: "Nothing, all good"
Pros: "The crew was very helpful and friendly."
Cons: "There were no in seat screens for entertainment."
Pros: "Flight attendants"
Cons: "Complete failure to announce that passports needed to be verified. Telling you as you board is infuriating. This was Alaska’s fault, not TSA’s."
Pros: "Really appreciated the staff at the ticket counter!"
Pros: "way more comfy seats than United or American"
Cons: "No movies or screens"
Cons: "Long time ago coming home from AK and getting a little box of pizza and then an ice cream bar.. cute"
Pros: "Helpful staff, very open for customer."
Pros: "The available movies and TV shows via wifi"
Cons: "Bathroom paper products"
Pros: "Affordable straight shot"
Cons: "Extremely cold on the plane, was wearing a winter coat scarf and mittens and was still freezing. Also, I paid for internet that didn't even work, I'm pretty pissed about that. I'll be sticking to Delta until you figure out your amenities."
Pros: "We arrived on time"
Cons: "Brenda at LAX called me jerk and was a terrible representative for your company... To say the least"
Pros: "Great pilot, made up for delays caused by gate crew."
Pros: "The room, it was clean, great staff"
Pros: "Very good flight and great price."
Pros: "It was on time from Detroit to Portland."
Cons: "They broke my bag. The flight attendants were less than friendly, not much for food or drinks when the flight was almost 5 hours."
Pros: "Everything was great!"
Cons: "no complaints!"
Pros: "I love the ability to stream movies on your own devices."
Cons: "The movies would 'skip' missing whole scenes at times."
Pros: "The purpose of our trip is to be in a wedding. The suitcase may ,or may not arrive in time. I was told it would be delivered to the Costa Verde Quepos, Manuel Antonio hotel. I will be without any clothes for at least two and a half days. Please help! My cell is 209-549-6276, but I don't know if it will work while I am in Costa Rica The suitcase tag number is 10-65-88"
Pros: "Eveything in the plane looked fantastic. But still a tight fit. Drinks and food were offered often and the employees retrieved the garbage prompty. Best thing was we left on time and were early getting to Seattle. Our baggage got to the baggage claim area at lightening speed. At least 4 times faster than with our return trip on Spirit. (It took forever"
Cons: "They couldn't land in Ketchikan due to fog so they flew up to Sitka and got back 3 hours later, missed my connection in Seattle and spent the night at the airport, the I got charged 50 dollars for switching my tickets, are you kidding me, Alaska airlines sucks big time"
Pros: "Flight actually landed early! And no wait for baggage."
Cons: "Non smoking flights!? Since when?"
Pros: "Flight attendants"
Cons: "Dirty window"
Cons: "On the return flight it was cancelled and they put us in a flea bag hotel and I have written Alaska and requested a FULL ROUND TRIP TO COSTA RICA and they haven't had the courtesy of responding. I wrote Wayne Newton 2x. b"
Pros: "The bisquit cookies."
Cons: "The staff weren't that friendly! Gone are the helpful employees! My daughter's seat wouldn't go back and they did nothing to accommodate her! LAME! Not overly friendly, need to take notes from JetBlue!"
Pros: "Entertainment Tablets and The Crew were great"
Pros: "That I can charge my phone on the flight. Loved the leg room and really enjoyed the flight attendants. The pilot was really funny and he kept us in the loop"
Pros: "Always good"
Pros: "Many offers for food , beverages and entertainment..consist cleaning of debris ...all in a very friendly courteous manner."
Pros: "Plane was late to the terminal. Crew got it turned over, boarded, and off the ground in a very small amount of time."
Cons: "Couldn't get a seat assignment despite booking the tickets months ahead of time, and checking in 24 hours before the flight. The plane was already mostly boarded by the time I was finally assigned a seat."
Pros: "Everything and everyone. Friendly, helpful, decent legroom and love the direct flight from SEA to DTW!"
Pros: "The food"
Cons: "While traveling recently with Alaska Airlines, my traveling partner and I were offered seats in the exit row, by the lady who checks your boarding pass at the gate. We gladly excepted the roomier seating. We were issued new boarding passes, and made our way to our seats. Once we settled in, a flight attendant asked to see my boarding pass. She looked at it and said, "Yep Amber so-and-so, seat 17B." Apparently, the airline had combined 2 flights, so people were all crammed into a new tighter space. There was even a bumped "first class" customer all squabbling over the seats. My traveling partner and I, eventually just asked them to please give us our old seats back. Finally, we were seated in our original seats. We never asked to be moved in the first place, it was offered to us. The whole thing was humiliating, and unnecessary."
Pros: "Comfortable seats and nice crew."
Cons: "It was a very long flight, but no meal or entertainment was provided. On other airlines I've flown in the past, these things were included on international flights."
Pros: "Everything went just as it should."
Cons: "Nothing went wrong."
Cons: "I was late two minutes and they wouldn't let me on the flight. I arrived at 5:10am for a 6:00am flight. Boarding started at 5:20. They told me that I wasn't allowed and that I would 'have to' book another flight for another $125!!!! I feel like I was robbed! By the time I made it to the gate of the other flight I was 'forced' to buy it was 5:48...plenty!!!!! of time to board my previous flight! I will NEVER fly with alaska again! Bunch of thieves!!!!!!"
Pros: "Most everything besides them seats being to close in proximity."
Cons: "That they seats weren't wide enough."
Pros: "fast and efficient boarding process, with plenty of room for carry on baggage."
Cons: "I was sitting in the last row, next to the bathrooms. Since they did 4 in-flight beverages during the 5 hr flight, people kept getting stuck by the bathroom unable to get back to their seats. This seemed like an excessive amount of beverage services (contributed towards people needing to use the bathroom so much) and contributed to a bunch of people covering over my seat for most of the flight."
Pros: "The crew was exceptional"
Cons: "Nothing that would be worth mentioning, I don't fly very much so I'm not comfortable doing it yet"
Pros: "We were very satisfied overall."
Pros: "Flight was on time and crew helped find a place for my violin. Even though I was early to the gate, they also helped me update my seat before the new flight crew arrived."
Pros: "Everything was on time and ran smoothly. The seats seem to have more room than most airlines. They were generous with drinks and snacks"
Pros: "Flight was on time out of JFK, and quick and easy to board. We took off on time and landed 30 minutes early. This is was a great trip, and I love Delta."
Pros: "pilot was great... made the landing at key west seem easy!"
Cons: "Flight attendants seemed to really like their jobs!"
Cons: "Service and crew at JFK was horrible! Worst I have ever been around. Staff could not have cared any less"
Pros: "short flight"
Cons: "noisy plane. seems like Delta does not maintain their planes very well. flight was delayed, which made it stressful to catch connecting flight at LGA. when we were all on the plane, the pilot states that he apologizes for the wait, since we were waiting a while for take off. he said there was something wrong with the fuel system that had to get fixed but it is ok now. wow, that wasn't the right thing to say. as soon as he said that, the passengers started talking among themselves saying,,,,,,,,,,,,well, i hope it is ok now, because if it is not, we may not get to our destination! he should have rephrased that and simply said that;;;;; sorry for the delay, we were simply going through some maintenance on the plane to make sure everything is all-right, which it is, and we look forward to getting you to your destination in a few minutes! keep it simple without getting into all the details! geeeeeeeeeeeesssssssssssccccccccccchhhhhhhhh!!!!! :("
Pros: "I liked that is was a short flight"
Cons: "Plan was old. Seats not comfortable. Plane not clean. Flight attendants not attentive. A lady stored her carry-on on the floor in front of her and she was in the emergency row! Attendant walked by before takeoff and said nothing! Really?!"
Pros: "The crew was amazing! The seat was comfortable."
Cons: "Used the self check in kiosk to begin! That was awesome! But after that I still had to stand in line to check in my bags. That part of the process took a bit longer than expected."
Cons: "Delta needs air conditioning on their flights"
Pros: "The crew was awesome. The entertainment was great with a huge selection of movies. The food was really good."
Cons: "Boarding was delayed while waiting for Delta agents to come and assist people off of the plane."
Cons: "Older aircraft"
Pros: "I have flown with Delta for a number of trips now. I seem to receive middle seat allocations even with the freqent flyers partnership with Virgin Velosity program shared."
Cons: "My seat allocation."
Pros: "The seats were very comfortable even though legroom was limited in the basic cabin."
Cons: "Let was a typical flight. About all you can hope for is that it is on time. That makes it excellent."
Cons: "Great flight. On time and friendly staff."
Pros: "Flying first class was wonderful. Great crew. Good food."
Cons: "Can’t think of anything."
Pros: "Amazing crew, on time, decent coffee, plenty of drinks"
Cons: "The drinks cart was a little slow..."
Pros: "Crew was awesome. Very efficient"
Cons: "Couldn’t connect to see the trip on the monitor but no big deal. Still was able to watch tv"
Pros: "During the wait the monitors were turned on and we were able to watch movies"
Cons: "Flight got delayed in Atlanta we’re sitting on the plane for about an hour, We didn’t get offer anything during that time."
Pros: "Flew us safely home."
Cons: "We waiting on the runway for over a long period."
Cons: "I understand Mother Nature causes issues tkayakhat no one can control but when I'm receiving updates from the 3rd party travel app that isn't the airline before receiving any information directly from the airline via the gate agent or Deltas travel app and the gate agent not being able to verify the 3rd party travel app something is wrong."
Pros: "The staff was friendly and apologetic."
Cons: "The flight was delayed an hour due to traffic on the runway. I missed my flight and won't get to my destination until the next day. I paid extra for a short flight, and I end up waiting 5 hours with no compensation. I was charged for the drink I ordered and not offered a food voucher or money back. This happens every time I fly with Delta and I will not be a returning customer."
Cons: "Platinum member. Flying with gold colleague. He was upgraded. I was 1 on the list, wirh 3 openings. Asked gate agent, and she said just take my seat. Asked attendant, she said same. So spent flight in last seat in back next to bathroom, while 2 comfort + seats were empty. Did not feel like a valued customer."
Cons: "We were on the tarmac for almost 2 hours. It's probably LaGuardia but the experience was very bad."
Cons: "Lost baggage. No one told us anything till after an hour"
Pros: "Flight crew was awesome"
Pros: "I was able to pass the time with ease. A+++ in flight experiences. Great airline staff and awesome food."
Cons: "No complaints whatsoever."
Pros: "Sky Lounge at SFO and onboard entertainment"
Cons: "They wouldn't deal with any flight changes."
Pros: "Plane was clean, easy boarding, crew was kind and attentive."
Cons: "30 minutes late no explanations...."
Pros: "I got a good seat from LA to GTA on 1st jan. it was in the front and spacious and I was also served food."
Pros: "Upgraded. Arrived early"
Cons: "No entertainment system even in 1rst class"
Cons: "3.5 hours late."
Pros: "Wi-FI available (although I didn't use it)"
Cons: "No direct flight in the morning, so had to take two connecting flights, and leave home very early in the morning."
Pros: "Fast and comfortable"
Cons: "No tv but understanding"
Pros: "Short, straight-forward flight."
Cons: "Kids yelling"
Pros: "Delta is always running behind."
Cons: "paying extra for leg room and checked bags"
Pros: "Arrived on time crew worked had"
Cons: "my seat was BAD , no recline- right by bathroom one of which was out of order."
Pros: "Small cubicles are pretty comfortable but a little cramped . No they are upgrading their business class to larger "suites" and that will be good . The food is good but nothing to write home about . Your payment system works well but as usual there is a somewhat limited library."
Pros: "The crew was incredibly helpful assisting my last minute boarding needs. Staff was friendly and polite."
Pros: "Getting updates on the phone allowed me to stay put and work instead of running back and forth to the gate."
Cons: "Flight was supposed to get in at 10 pm and we did npt end up getting in until 2am"
Pros: "We were stuck for an hour and a half on the tarmac"
Cons: "We were stuck for an hour and a half on the tarmac"
Pros: "Excellent service and on-time"
Cons: "Baggage charge"
Pros: "It was a really good flight minor turbulence towards the end. Flight was on time, smooth flight. NO tvs on this one."
Cons: "I wish they had more snacks like JetBlue but all was fine. TVs on every plane would be nice."
Pros: "Flight was on time, food was fairly good, even on economy class."
Cons: "Probably not under Delta's control, but the customs at Seatac is extremely disorganized. The contrast between CDG (Paris), which was very good, and SEA (Seattle), which was very chaotic, was quite large."
Cons: "The factfact they had a problem shouldn't effect their customers. They postponed the flight 5 times by 6 hours to cancel it at the end, why not cancel immediately and save the trouble to all their passengers"
Pros: "Quick flight time even though we left late."
Cons: "Needed larger plane. The passengers were smashed together in small seats."
Cons: "Very full flight when covid cases are at all time highs. Not possible to social distance in these conditions."
Pros: "Clear instructions, clean plane, flight on time."
Cons: "Getting food service back on plains."
Pros: "Horrible seats"
Cons: "Multiple bathroom facilities throughout flight very dirty, unclean, unsanitary. Bathroom deemed at back of plane was deemed “out of order” off limits because it was being used by AA staff. No issues with this but operable bathrooms should have been cleaned. Very nasty!"
Cons: "DCA poorly organized"
Pros: "Crew was awesome...love AA crew! Always and this time superb!"
Cons: "Leg room gets worse and worse...boarding sucked since they took our bags and we felt like it was only us that were singled out!!!"
Pros: "On time, main cabin extra was great, crew was nice, entertainment was great."
Cons: "No criticism"
Pros: "Crew was nice, entertainment was good"
Cons: "Food was mediocre"
Pros: "Boarding was quick and well organized. Crew was friendly."
Cons: "By the time the snack service was completed, the plane was already descending and the crew had to pick up the service items before people had a chance to finish."
Pros: "Once boarding, we didn’t wait long for take off."
Cons: "Being on time."
Pros: "I've been flying Spirit lately to save money, so know that this is my comparison. American Airlines staff were friendly and helpful, the website was easy to use for things such as changing seats and adding bags, and I really appreciate the updates from AA via email and text. I appreciate the snack."
Cons: "No complaints."
Cons: "My luggage was delayed. I received it the day after"
Cons: "There was a 1.5 hour weather delay."
Pros: "The agent at checkin was so kind, nice, professional and superb...I will always fly American Airlines....you have the best checkin agents, best gate agents (super funny yet professional) and also the flight crew was absolutely amazing!"
Cons: "baggage claim in Costa Rica is terrible service...but that is the airports fault since this happens with other airlines.....something has to0 change!!!!"
Pros: "4 flights and all of them in middle uncomfortable seats. I requested aisle seats many times and counter agents were unhelpful and rude."
Cons: "Better seat options and more comfortable seats"
Pros: "The crew was very nice and friendly"
Cons: "There was a technical difficulty with the plane, which made a short delay in our flight."
Pros: "0ntime quick boarding"
Cons: "cost to check baggage"
Pros: "Second flight had more comfortable seating in comparison to our first flight."
Pros: "Customer service"
Pros: "Plane was a little bigger from Grand Rapids and they moved us around to balance the plane and a lot of us got better seats."
Pros: "On time departure, this flight tends to get delayed, not this time. Good service and pleasant flight."
Cons: "I prefer personal entertainment systems."
Pros: "Flight was on time."
Cons: "It’s a commuter. It’s tiny. In flight left trash with us till plane was about to land. Pilots seemed inexperienced. Landing was hard, braking was hard approach was awkward and it was a beautiful day with no wind. Pilot shortage isn’t helping the regionals."
Pros: "Nothing about the flight we screwed around before takeoff, in the air as well as on the ground. Wasted an hour and a half, missed my connection"
Cons: "Seat was uncomfortable, no entertainment, barely a snack. Sadness."
Cons: "Our honeymoon started off with American airlines delaying us by 3 hours in Miami causing us to miss our flight to Iceland and now we are stuck in Dallas paying out of pocket for everything because American does not reimburse anything. Just brutal."
Cons: "A two-stop flight turned into a three-stop flight and lost connecting flights!"
Pros: "The only good thing about this flight was the free plastic cup of water they gave us right before we landed. Thanks!"
Cons: "The stewardess was outright mean! I am disabled and showed up in a wheelchair. The woman had the nerve to ask me if I was really disabled or if I was using it to cut the line. It was really horrible!"
Pros: "everything but the cabin temperature. it was very hot and uncomfortable."
Cons: "Too warm in the cabin."
Pros: "Can’t say anything good"
Cons: "When boarding crew was rude because carry on did not fit the overhead compartment. No options to choose from for entertainment. Flight was delayed almost an hour while sitting in plane. Food options almost nonexistent"
Pros: "Amazing flight..,......... Great service"
Pros: "Liked the flight. Very nice crew."
Pros: "The crew was very friendly and accommodating. The food as usual just snack type food for purchase as expected. The entertainment system malfunctioned and we could not watch the movie they offered. However one flight attendant was very nice and gave my kids special cookies. Nice touch!"
Pros: "Mostly everyrhing"
Cons: "Food was so so"
Pros: "Boarding and flight were on time."
Pros: "Great customer service, very friendly and helpful. Plane was very modern and high tech which made it great for our two year old toddler. The whole experience went considerably better than we expected since we did not know how our son was going to handle it. All in all we were very happy thanks to the wonderful AA staff that helped us at each stop."
Cons: "Limited drink and food choices. It was a short flight, so I think it's understandable."
Pros: "It was on time. Crew were very good."
Cons: "Plane seemed very dated. No individual entertainment No USB chargers Not much space"
Cons: "Wait for Baggage and 20+ mins getting to gate after we landed"
Pros: "the clerk at the boarding desk was kind"
Pros: "Smooth at GRR. A little Delay in CLT. It was a good experience because we weren't on a deadline to be somewhere."
Pros: "Smooth ride and friendly helpful airline atendents."
Pros: "I like AA overall, better than United for sure. I've been flying with AA since forever."
Cons: "Flight attendants arrived late, delayed the passengers. No blanket for main cabin when asked, my parents are old and they were really cold. Harsh landing but that's a give for DCA anyway."
Pros: "Sears had more room than as medal, service and hospitality much improved over as. Dinner and breakfast were scrumptious and drink choices were abundant."
Pros: "Crew was very upbeat and attentive to passengers. We sat in Main Cabin plus and there was a lot of legroom."
Cons: "1. Limited menu of food for purchase 2. wifi did not work over the Pacific--their wifi is ground based rather than satellite based."
Pros: "The crew were excellent and very professional. It was not a full flight and boarding was quick and easy. We landed almost an hour early. When we made the reservation we were told it was an 8 hour and 50 minute flight but we got there in 7 hours and 45 minutes, more than 1 hour early. It would be good to know the real timing so that meetings could be planned in a timely way."
Cons: "This is a code share with American Airlines and an American Airlines plane and crew and it is an out of date plane. There were no individual screens only 1 screen hanging down every five or six seats. The seats are very, very narrow. The cleanliness of the tray tables were gooey and full of crusted dirt as were the seat areas in front of the tray tables. I was told that they fly an even older plane from Europe to NY, which is an old one aisle plane. Not sure why AA continues to use such out of date planes but if they use planes from the 1980's it seems to me that they should charge 1980 prices!"
Pros: "Good Entertainment. One flight attendant was great."
Cons: "American Airlines Seats were too close together. The plane was way way too hot. Asked the flight attendants and spoke to the captain after the flight as the front coach section of the aircraft was at least 10 degrees hotter than the rear. We were all taking layer of off cloths as it was so hot. Seems the first class attendants were not monitoring the temps which regulars the temps just behind first class. Told the flight attendant who also acknowledged it but the first class attendants did not make the change Many were angry. We were on the Tarmac for almost 1.5 hours waiting for the plane to be de-iced. No AC during the process."
Cons: "small plane so tight seating. Outdoor climbing of stairs to board om the tarmac."
Pros: "Not much interaction with crew Felt crammed in"
Cons: "More leg room And don’t slam overheads so hard"
Pros: "Inflight movies"
Cons: "Free wifi"
Pros: "Amabilidad de la tripulacion"
Cons: "Podrían dar comida, el viaje no es tan corto. Aire acondicionado demasiado frío, muchos pasajeros solicitaron regular l temperatura, no habían suficientes mantas"
Cons: "Be on time!!"
Cons: "Wifi/entertainment didn’t work."
Pros: "The crew did their best considering we were 3 hrs delayed and there were no snacks for any of the passengers."
Cons: "Three hr delay with a 15 month old never good and not having snacks for passengers never good."
Cons: "Flight was canceled due to United's mismanagement of crews."
Pros: "Smooth flight, early arrival."
Cons: "Entertainment Sytem was down for 2/3 of the flight."
Pros: "Clean, comfortable and on time."
Cons: "No screens in the seats. Food options are the usual limited fair"
Cons: "I’m 6’3, misty in my legs, so the diminishing legroom is a problem. Can’t afford business class either. You should really have entertainment for a 5 hr flight."
Pros: "Comfortable seats with screens"
Cons: "Mediocre snack"
Cons: "I didn't get to get on the flight."
Cons: "Slow boarding, no food no drinks, no tv."
Pros: "Service was very good, they were on time and considering the flight time food was good too."
Cons: "In both airports I was wheeled to gates and left in the way of people coming and going. I tried to get the attention of airline employees and when I did they told someone else and so I sat for between 40-60 minutes."
Pros: "Comfy roomy seats, free WiFi, free coffee"
Pros: "Short flight so not all questions applied"
Cons: "Too small seats"
Pros: "We landed safely"
Cons: "Delayed 2 hours."
Pros: "Each flight I was on, the seats were roomy and comfortable. I don't like to fly, but I have to admit, I felt pretty good on these flights. I get scared when it's bumpy, but I guess that's just life in the air."
Cons: "Not much"
Cons: "Ear phone jack didnt work,paying more every time i travel for less,extra to check just one bag,extra to watch a movie,uncomfortable conditions for 4 hours,extra to eat anything,becoming a joke"
Pros: "The plane took two hours to leave the ground due to weather. This was unfortunate and made the passengers uncomfortable but it was not the fault of the airline."
Cons: "The airline gave all the passengers access to the movies and television channels."
Pros: "Boarded quickly and on time!"
Cons: "Seats are very uncomfortably"
Pros: "The flight crew were kind and professional"
Cons: "My nonstop flight was cancelled and I was given a replacement flight with a layover. The cancellation was given with short notice and made for a stressful ride to the airport in oreder to make the new flight time.The layover was supposed to be one hour and ended up being 3 hours. This was very disappointing and exhausting flight. The ride was fine once on board"
Cons: "Snack offering was caramely sugar cookie"
Cons: "Delayed. Missed connection. Happens too often. Moving my business to southwest."
Cons: "Fligh delay."
Pros: "I was allowed to get off the aircraft to collect a bag I left behind"
Pros: "Attendants were amazing"
Cons: "We spent the whole delay on the plane and wasn't notified of a problem until after an hour. A lot of my time was wasted. That's not okay. Keep your customers informed."
Pros: "Nice and comfy seats, good service on plane, fast boarding"
Cons: "No good food and the entertainment was not the beat"
Cons: "Same. No ffood ..poor Service and allso charging. To much for extra weight. $200 for 3 extra pounds. Ridiculous. Also charged for one check in bag..Todo much"
Cons: "Viajar en United es desastroso. Los asientos son demasiado pequeños, yo mido1.57 metros y no me podía ni mover."
Pros: "The crew were nice though exasperated with cramped new planes and crowded restrooms. Flight was on time"
Cons: "After three years of flying all around US, realized United is the worst of the three major legacy carriers. I'm star alliance gold and it's still a painful experience. Crew admitted in latest redesign of planes they've managed to squeeze another six seats in coach. My seat wouldn't go back but even if it did, would feel too guilty for person behind to do it - so little legroom on newer planes. They've also cut down on restrooms so for most of the flight there was a line of 5-6 people waiting in the aisle. American Airlines seems to have older planes but at least decent legroom (and I'm not tall - anybody over 5'10 would have to sit at an angle on new United planes!). Been very impressed by Delta's service lately. United feels more like Spirit"
Cons: "We changed planes and was 5 hours late"
Cons: "I purchase the economy plus seat, hoping to get some sleep. But, the seat did not recline at all! It was so uncomfortable that I could not rest. This was not worth the extra $57 I paid."
Pros: "The staff was really polite and were willig to answer all questions with a smile."
Cons: "The seat I was on could not be reclined. This was most unpleasant because it was an overnight flight. You should earn the clients - even economy passengers - when this seat is the one being assigned to them. I would payed beforehand to get a more comfortable seat if I'd known I was to fly on a no-reclining seat on an overnight flight."
Cons: "They delayed the flight due to "operational difficulties". I understand this happens, however, their communication towards customers was unacceptable. They first announced a 20 min delay, followed by another 30 min, then 30 more and then 30 more than then 30 more! They basically kept us at the gate for 2 1/2 hours until the found another plane. For a business like United, and flying out of their hub this is completely unacceptable. We ended up leaving at 11pm for a flight scheduled at 8. They didnt give anything in the plane to make up for it. No food, no free wifi, nothing."
Cons: "Flights were all delayed or cancelled"
Cons: "Left about 15 minutes late. But we didn't miss any connections so everything turned out okay."
Cons: "I felt like tuna in a can."
Pros: "The crew was nice."
Cons: "Less leg room than any other airline, complementary food is real bad, they charge you for everything, movies, alcohol and food, in other airlines they do not charge you for none of the above!"
Pros: "That trip was great to Housto!"
Cons: "I cancelled it and it appears it didn't really cancel"
Cons: "Our plane was delayed leaving Grand Rapids. Once in Houston there was no gate available causing another 10 minute delay. All bags were required to be checked plane side so once we finally got off the plane it took another 10 minutes to get our bags. Many passengers had tight connections and had to rush to their next flight. My connection was already tight as it was - and I had to go to a completely different terminal very far from where I was to catch it. Five of us were on that flight connecting to San Diego. We finally made it to the gate. The plane was still there but the door was closed so we were not allowed to board. It was the last flight out so we were stranded in Houston overnight. This caused me to miss a very important medical appointment this morning - and to have to cancel client sessions leading to a significant loss of income."
Cons: "Not able to get pre-brding online and for the ticket clerks it was befuddling, and they had to get mgr over-rides."
Pros: "It's non-stop"
Cons: "The most uncomfortable plane ever, its like cuddling with a really skinny person it feels like a bag of elbows"
Pros: "Getting a refund was relatively easy"
Cons: "No one informed me of the cancellation"
Cons: "3 hrs layover rude people"
Cons: "The wait at baggage claim"
Cons: "2 delays Unprofessional Ridiculous"
Pros: "Cool snack, drink combos and options."
Pros: "helpful main airport desk personnel at check-in in Detroit"
Cons: "Spirit Air airport desk, check-in was chaotic, personnel a bit surly, gate check-in disorganized, luggage temporarily "lost" in Detroit."
Pros: "easy ride,"
Pros: "Great trip both ways! Vast improvement over previous Spirit experiences. Bravo!"
Cons: "Nothing. :)"
Cons: "Charged $55 for carrying on a (14 in x . 15 in x 5 in) soft material shoulder bag. Usually used for my laptop, but not on this trip. Not charged on the DTW to LGA segment but charged on the LGA to DTW segment. I have never encountered such a charge for this bag ever."
Cons: "Rude. They think it's a joke when people can't get home."
Pros: "That I landed"
Cons: "Everything could be much better"
Pros: "It's always the cheapest option."
Cons: "...well not always. I am accustomed to flying these two airlines that share the same model. Fly with one small backpack."
Cons: "1 hour late departure."
Pros: "the new plane"
Cons: "misc charges for everything"
Pros: "Got us here safe. Thank you"
Pros: "Getting out of the plane"
Cons: "All of the above"
Pros: "I didn't LIKE anything,I LOVED EVERYTHING about my Flighy!"
Cons: "Thefact that my baggage wasn't included in original ticket purchase. I had to pay $52 extra for my bag. Thats expensive."
Cons: "Ridiculous. Pilot was missing which causes a huge delay."
Pros: "Pay for a seat to sit in that is bullshit i will not use your company or spirit airlines ever again thanks for nothing. I guess i was suppose to duct tape myself to the wing. Very decieving"
Pros: "We made it to our destination."
Cons: "My luggage was lost and I'm without any belongings for myself or my 1 yr old baby!"
Pros: "The gate agent handled the down grade of the plain perfectly"
Pros: "Everything THERE VAS GOOD"
Cons: "Nothing ididnt like I will fyi again also tell others. The rate fair is good as well."
Pros: "No frills or hassles"
Cons: "Late.leaving late arrival"
Pros: "It was nice for the price."
Cons: "Cant use cash for snacks."
Cons: "Spirit airlines"
Pros: "New plane"
Cons: "No PreCheck"
Pros: "The fight was good."
Cons: "When we called about taking a small bag which was very small, I was told that my purse Had to go into my small carry on. Or I had to pay. When I called the airlines at first the cost was 40.00 and later on in the evening it was $90.00 . Plus it was someone we couldn't understand. We ask ti be transferded to some one in America., but was told lines were busy. So I just took my wallet . I was only gone over the week end . I was very disappointed in all the charges.i would think a small purse would be ok."
Pros: "I requested if their was any open sits over the wing. The person at the desk moved me up to an open seat at the wing."
Cons: "I forgot that carry-on was an additional fee $31 each way."
Cons: "Plane late"
Pros: "I'd heard horror stories about flying with Spirit but my first trip went off without a hitch. I'll be using them again."
Cons: "Delay delay delay."
Cons: "You guys lost my luggage that wasn't cool but they got it back to me the next day so all I well."
Cons: "Not expected"
Cons: "too cramped"
Pros: "It's ridiculous you have to pay for a beverage alcohol I understand a charge but not pop oj or juice"
Cons: "eingie trouble- delayed 3hours"
Cons: "Typical Spirit delays. This was a newer plane which was nice but not cleaned..floors dirty and trash in pockets"
Pros: "The price of the ticket or fare"
Cons: "Unable to pay for my bank online. Then had to pay a higher fee at the airport"
Pros: "price timely and without"
Cons: "Delayed like many spirit flights I have been on in the past"
Pros: "Haven't flown in 10 years! Spirit Airlines were awesome! Plane ride and staff were incredible"
Pros: "I landed safely!"
Cons: "Delayed an hour plus. Very cramped also."
Airlines flying from Michigan to San José have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Michigan to San José
Masks required on board, masks provided on flights from Michigan to San José
Social distancing seating
Middle seats unavailable to book on flights from Michigan to San José
Testing for antibodies, testing for symptoms for flights from Michigan to San José
Waiving of change fees. Search flexible flights from Michigan to San José