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Top 4 airlines serving from Michigan to Central America
Scores according to KAYAK customer reviews
Pros: "Friendly crew members."
Cons: "Check-in procedure."
Pros: "It’s always a joy to fly with JetBlue. The staff is so courteous and friendly. It makes the flight that much more enjoyable."
Cons: "Everything was perfect."
Pros: "Very friendly crew and the plane arrived in Costa Rica 30 mins early!"
Cons: "I have a JetBlue credit card and I’m very disappointed that membership to the credit card does not offer priority boarding or zone A or zone B boarding. I was in seat 6C and had boarding zone E! Every other airline sponsored credit card I own offers some form of priority zone seating; even Spirit!"
Pros: "Snacks. Crew."
Cons: "Not many movie options. Delayed flight"
Pros: "The JetBlue crew as always was friendly and helpful. Love the snacks. We like JetBlue far more than other airlines. This trip was partially due to a credit from a previous trip, which was cancelled due to medical issues. Getting a credit was very painless, and the agent was sooo courteous and helpful! Just a great airline!"
Cons: "Logan needs to be updated. The concourse is old, worn out, disorganized. Due to weather our flight was a bit late, but everyone kept us well-informed. A most pleasant surprise compared to a certain "Untidy" airline with cramped seats, lots of extra charges, late flights, and a crabby crew."
Pros: "The seats in the extra space area were pretty comfortable."
Cons: "Didn’t have enough overhead luggage space. I had to put my luggage 7 rows back and I was sitting in the front of the plane."
Pros: "Everything including the seating, in flight service and entertainment."
Pros: "Love jet blue comfortable seats with legroom a tv Clem aircraft . Never bumped or oversold. Your westchester hub is great .15 minutes from my driveway to your gate. Your west coast east coast mint is the best...."
Pros: "Easy boarding..quick fkight"
Pros: "Crew was nice and the flight was fine"
Cons: "I was quite shocked that the seat I had originally been put in the head phone jack and The Wholearea where the channel changes was falling apart. I was able to switch seats due to flight being not full but that would be annoying. I also was weirded out that they did not ha e touch screens. In general the plane just seemed old and dirty to me."
Pros: "Seats were pretty comfortable, very back of the plane but I had enough room. It was a pretty short (under two hour) flight so I slept, but overall good!"
Pros: "Good legroom"
Pros: "Free snacks/drinks, movie selection, crew was super nice"
Pros: "First time to fly JetBlue! Very nice and all that leg room. Next travel JetBlue it is!"
Pros: "There was no WiFi on our jet blue flight due to technology issues which was very sad since I am online graduate student hoping to get homework done on my flight while traveling back home."
Cons: "Customers were just told over the plane announcements never mind prior to boarding our plane in the waiting area."
Pros: "On Time and smooth."
Pros: "Roomy seats, good snacks, great crew!"
Pros: "All went as scheduled"
Pros: "I loved that the pilot on my first flight introduced himself and staff to the customers prior to loading the plane. Everyone was very welcoming and friendly. The leg-room! The leg room was a great surprise. No hassle with bags. Great snacks, wi-fi and movies for FREE! I was so tickled. I've never flown JetBlue. I thought it was just another low-cost airline that makes you pay for everything , what a nice surprise! I immediately gave you a shout-out on my facebook account. Best flight experience I've had in a long time. Thank you."
Cons: "I wish a non Carb protein snack were offered."
Pros: "Boarding and gate location"
Cons: "I’m absolutely not a cold natured person, however I was freezing and extremely uncomfortable the entire flight."
Pros: "Great snacks, nice plane staff."
Cons: "An electrical problem caused the plane to shut down. Rather than finding us new flights, we waited for many hours for the plane to be repaired. I was planning on making it to work by 9 this morning but the only folks who received alternate flights were the ones with connections :( in addition to this, the power shutting down on the plane was extremely unsettling. I have flown hundreds of times and have zero fear of flying. Today, I was terrified that the power would shut off mid-flight at any moment. I truly wish we'd been given another plane...i know that's tough. But something along those lines would have been better than stepping back on the one that shut down with all of us in it...after waiting for hours for it to be repaired. I do appreciate the $150 coupon though."
Pros: "Flight was on time Leg room was good"
Pros: "Quick boarding, plenty of snacks and beverages, and smooth flight. Very roomy compared to other airlines"
Cons: "Some of the in flight channels were unavailable."
Pros: "Same as above"
Cons: "The second half of the flight the TVs didn’t work till halfway through the flight."
Pros: "I sat at the back of the plane and the flight attendants were great."
Pros: "The service in economy"
Cons: "The long layover at JFK. On the long flight the square footage around my seat can become extremely small especially when the person ahead of me decides to recline to the max."
Pros: "The light snack was adequate. My husband is a big guy and sometimes has issues flying due to size, found seats to be comfortable. Also, Jetblue gave us us a $50 credit for the inconvenience."
Cons: "We left half an hour late. Also, was stuck on the tarmac for 2 hours due to thunder and lightening storm with a screaming child on board. Howeverer, weather is not Jetblue's fault."
Pros: "On time, friendly staff"
Cons: "Had to check my bag even tho there were a few spots still available."
Pros: "The system was down at my seat. No wifi"
Pros: "Service Cleanliness Friendliness Ergonomic plane"
Cons: "Poor reception for entertainment"
Pros: "checking in could not have been easier"
Cons: "I wanted them to bring more coffee around"
Cons: "Security was so backed up. I was not the only one who missed a flight, there were several people in line with me That also missed fights. They seemed very understaffed. When myself and other passengers asked them for help, they either ignore us or laughed."
Pros: "The fact that the flight was short"
Cons: "Nothing really"
Cons: "The seat was hard. I could feel the bolts under the cushion."
Pros: "Service was excellent and we actually had leg room!!"
Cons: "World‘s tiniest airplane toilet. I think munchkins built this for other munchkins. And I don’t mean big munchkins, but real real small munchkins."
Cons: "Seats very hard and uncomfortable"
Cons: "Plane was delayed by about 4 hours"
Pros: "Accommodated a change in our flight due to weather seamlessly. Saved our Christmas. Thank you!"
Cons: "They missed checkin bags and told me to collect tomorrow"
Pros: "Crew and cleanliness were excellent"
Cons: "Late to take off."
Pros: "Crew provided great service."
Cons: "My seat's TV screen had a terrible picture that got worse during the flight."
Pros: "ON TIME! TV Comfortable Seats Leg room (though I am by no means tall)"
Pros: "Our experience leaving tampa to San juan was absolutely perfect! We were starting our honeymoon and as a courtsey, the attendant who checked us in, was absolutely so sweet. She even upgarded us to even more space seats at no extra charge."
Cons: "The flight back to tampa from san juan was a complete nightmare! We arrived at the gate 15 minutes before and was extremely upset to find out that the gates were closed. The pilot and the attendants saw that we were banging on the door and yet they just stared at us. The plane wasnt detached from the terminal which is why I didnt understand why they couldnt let me in unless they sold my seat. An attendant finally came out by the name of Chanel (the AD Lead). All she did is rebook me for 2 days later and told me that that flight might get cancelled due to the hurricane. She wasn't even trying at all to help me. She had a rude attitude and told me that she will be back to help me. Yeah right! She came back 3 hours later! I could not stand to even look at this unprofessional employee. I paid extra to fly jetblue as I have been told they have great customer service. Pshhhh.... I myself had to call jetblue and spoke to melinda (customer service supervisor) she was trying everything in her power and it really showed. An attendant came and started checking the next flight out of puerto rico to ft. Lauderdale. Melinda put me on stand by for the flight and ecen spoke directly to the Natalie who was checking guests on the flight. Two seats came available for me and my husband to get back to florida. We then rented a car and drove 4 hours back to tampa. I was just completely disgusted on how Chanel handled the whole situation. I told her that I had medical treatments the next morning in tanpa that I could not miss but yet she did not at all seem to care. As a lead I thought she would at least put me on stand by to go to ft. Lauderdale. That wasnt even an option for Chanel. She was completely worthless and had a stupid look on her face when she saw me get on the plane to fy. Lauderdale. Something she could have helped me with instead of saying she would be right back and left me for 3 hours later with no help. Jetblue, I say this in the kindest of ways, please fire chanel. People like that will only cost you guys more in the future as you will loose so much clientel due to the unprofessional conduct and customer service she gave. Hire more Natalie's and Melindas who help you regardless of the situation and not Chanel who didnt care and was a bother to her to put in the same type of customer service that Melinda and Natalie gave me."
Pros: "Customer service and seat space."
Cons: "Food could have been better"
Cons: "Everyone was very friendly and we arrived early to Boston"
Pros: "comfortable flight, on time, pleasant crew and I was impressed with how a woman with a puppy was treated. I had a terrible experience when I went from CA to MI about 6 years ago on another airline. ( I was bringing my puppy back with me). I'm sorry I didn't complain about it."
Pros: "Direct flight from Boston to Pittsburgh, leg room, friendly staff."
Pros: "Crew was great. Plane felt good and clean."
Cons: "My flight from Gainesville to Charlotte, we had to deplane down plane steps. I was told we would have jetway every flight. I have had hip replacement and steep steps very uncomfortable. Unable to deplane down them with both purse and small carryon. Someone always has to help me carry my carryon plus theirs as there is no provision for help from the airline. American seems to be only airline to do this, I will have to reconsider flying with you in the future."
Pros: "Leg room"
Cons: "The onboard crew was rude and one guy actually grabbed me which to me is unprofessional. All because I had a poster tube that wasn't in my bag they wanted it in my bag. Then I asked for a seat change due to my size hard for ne to be in the middle and the lady was snooty about it."
Pros: "Crew was awesome...love AA crew! Always and this time superb!"
Cons: "Leg room gets worse and worse...boarding sucked since they took our bags and we felt like it was only us that were singled out!!!"
Pros: "On time, main cabin extra was great, crew was nice, entertainment was great."
Cons: "No criticism"
Cons: "I think boarding from rear would facilitate faster boarding And eliminate people blocking Aisle ( standing in aisle and digging In their carryons preventing people From finding their seats further down the aisle. Also people with a connecting flight Pressed for time on their next flight Departure...Should be allowed to deplane first..so they don't miss their next flight."
Pros: "Crew was nice, entertainment was good"
Cons: "Food was mediocre"
Cons: "Foot room. Baggage room. Entertainment. Service"
Pros: "Flight attendants were amazing. Definitely some of the best I've ever encountered."
Cons: "Crew at the desk were rude. They also enacted policies that I'd never seen before about gate checking, and implied I was crazy when I noted how unusual it was. I literally came off a previous AA flight with the previous policy and they said I was confusing them with AE."
Pros: "Comfortable seats & fast boarding"
Pros: "Once boarding, we didn’t wait long for take off."
Cons: "Being on time."
Cons: "As always, the crew was friendly, professional and accommodating."
Pros: "Smooth ride"
Cons: "In a perfect world, no 2-hour delay."
Cons: "O prematurely had to check my carry on when there was room to bring it on board with me"
Cons: "Many things Food Services Entertainment"
Pros: "The crew was very friendly and accommodating. The food as usual just snack type food for purchase as expected. The entertainment system malfunctioned and we could not watch the movie they offered. However one flight attendant was very nice and gave my kids special cookies. Nice touch!"
Pros: "The seats were comfortable, the entertainment selections in the screen on the seat back were great, loved that there was more than one outlet for plugging in devices to charge, the sunset/sunrise lighting effect was really near"
Cons: "I honestly cannot come up with something that I did not lie"
Cons: "The boarding passes I printed out at home could not be scanned at the airport. This also happened last time I flew. There are words printed thru the optical."
Pros: "Mostly everyrhing"
Cons: "Food was so so"
Cons: "Airbus seems to have completely minimalized all legroom for persons over 6 feet."
Pros: "Friendly, efficient"
Cons: "The Flight was inconveniently delayed and all they offered us were some cheap snacks and soda. I was completely annoyed by the whole situation."
Pros: "The mobile updates were helpful and timely."
Cons: "The overhead space was smaller on this plane and as I learned on my trip to DTW my weekender carry-on would not fit with my shoes in it. Because of this, I pulled my shoes out and put them in a collapsible bag that fit under the seat in front of me along with my small personal bag as I had done on my previous flight. However, the gate agent would not allow me to board the plane and would not listen to my explainations at all as I tried to keep the boarding process moving along. She kept repeating "you have 3 bags" and made me steep out of line and check my carry-on (which I would then have to pick up at baggage claim). When I asked why I couldn't get out on the jetway like she had done for other passengers she said, " I only did that for airline employees" (quick happened to be a flight attendant from Spirit). My overall experience on both flights to and from Detroit was that the gate agents and flight attendants were the most unhelpful and rude airline employees I have delt with and I will stick to my preferred carrier, Delta, for my future flights back and forth to Detroit. They certainly make me feel like a valued customer when I fly them, which I did not feel with American."
Cons: "Wait for Baggage and 20+ mins getting to gate after we landed"
Pros: "the clerk at the boarding desk was kind"
Pros: "Sears are comfortable and the entertainment is great as well."
Cons: "Not much to dislike."
Cons: "Nothing at all"
Pros: ". ."
Pros: "Flight was quick- onboard entertainment (streaming videos to your device) was cool...but the back of the plane is pretty bumpy and there was a lot of turbulance."
Pros: "All flights were on time. American Airlines personal is extremely friendly"
Pros: "Everything was on time"
Cons: "Not enough room between seats"
Pros: "Nice entertainment on new 737."
Cons: "But it is a 3-3 and there no room to sit cause we are hip to hip which means shoulders overlap shoulders. It is horrible. Avoid this plane at all costs. It's really bad. Pitch of leg room is barely OK but side to side they have sunk to a new low. The new plane doesn't blow any air. Terrible system. Really? That should be easy to fix."
Pros: "It's pretty rare I can sleep on a plane, but I actually got some rest; very grateful for that."
Cons: "At 6'7", basic coach on a 737 is painful on the knees. I realize I can exit row for an upcharge, but that's kind of messed up, isn't it?"
Pros: "Friendly staff"
Cons: "They lost my luggage and that was horrible but they delivered it to my hotel which was nice."
Pros: "Seats were comfortable, the plane was clean, and all flights left and landed as scheduled. Actually, they landed and unloaded is early! Would recommend if you don't mind paying extra $25 to check a bag."
Cons: "That no checked bags are included in the flight costs. They didn't hide this or surprise me, but just a dislike."
Pros: "Getting bumped to First Class"
Cons: "My first flight was canceled then they took it upon themselves to bump me off the next light and put me on the latest flight where I got there at 11 o'clock at night then on the way home it was delayed again I missed my connecting flight and then he put me on the latest flight again it was a complete nightmare"
Pros: "On time departure and arrival. Plane was clean and seating was not uncomfortable althouth they didn't recline very much. Short flight so it was o.k."
Pros: "The plane was clean, a/c worked well. Stewardesses offered food and drinks several times. Pilot repeatedly came over the intercom with updates on the flight."
Cons: "There was an annoying rattling noize coming from above my seat near the roof and wall."
Pros: "Plane was delayed repeatedly, then cancelled. I missed work and was originally offered a flight for twi days later. That wouldve been three days in an airport ? I had to purchase a room, taxi, and then spend the following day in the airport as that flight was repeatedly delayed. I booked a direct flight and was not rescheduled for such. Still waiting for reply from American Airlines. First time flying with this carrier and disappointed is an understatement."
Pros: "Loved that he was upfront with all of us that it would be a bumpy flight after about 20 minutes, which he was correct and very accurate."
Cons: "I thought his delivery sounded a little more "worrisome" than it needed to be. I thought that he could have expressed the same sentiment, while sounding more confident in his ability and more soothing for folks like me who despise turbulence:)"
Pros: "I enjoyed the whole experience. The staff was friendly and the plane was clean."
Pros: "It was successful."
Pros: "The flight overall. Also, it landed early."
Cons: "In Charlotte, they had to deplane on the tarmac and my daughter had a crutch, so she had to sit on the steps to go down them."
Cons: "Turbulence, not there fault"
Cons: "They changed my flight schedule. God my refund, but missed my business trip"
Cons: "Flight was canceled with no option to leave until the next day"
Cons: "Flight was changed without notice did NOT go to Charlotte instead flew Detroit to Dallas! To Tampa- a little out of the way. After we were checked in and ready to board I then got a call to notify me the flight was changed. Boarding was awful made me check small carry on when there was several open over-head compartments and several others were walking in with two + carry ons. How do you explain that? I will NEVER fly American Airlines again. The airplane from Dallas to Tampa was ancient, a little scary to even think it was still in the air. The air conditioning was minimal I could hear other passengers complaining it was extremely uncomfortable."
Pros: "The pilot got us home to Detroit!"
Cons: "Flight delay after flight delay after a terrible experience with Spirit and having to switch to your airline."
Cons: "American has never been reliable, and this time was no exception. 3 hour delay and they put me in a hotel 20mins away. Bobby was helpful though at getting me a new flight, but should have given more in food vouchers"
Pros: "Crew was friendly and helpful. Inter Seat spacing was not convenient."
Cons: "Ensuring seat in front of me was fixed to ensure it doesn’t over recline"
Pros: "The hotel price did not include taxes breakfast"
Cons: "We flew dtw to Frankfort we"
Pros: "It was a smooth, comfortable flight."
Cons: "The aircraft was late and caused a lot of stress and missed layovers. One of the crew members had a bad attitude when I offered to let my bags continue on the flight without me (I originally opted to deplane and stay in Detroit). I was only trying to be helpful and got my head bit off... I get It. It was a stressful situation, but the crew doesn’t need to add insult to injury. They’re getting paid hourly whether flights are on time or not. It’s the passengers who have a right to be anxious."
Cons: "Confusing carryon regulations. Said “no carryons” so I repacked & when arrived at gate EVERYONE had full sized carryons...!"
Pros: "I loved the pilot taking time to greet my boys and give them wings! My boys loved sitting in the co-pilot's seat and hearing "the plane talk." Once we got to our seats, the flight attendants were very helpful and kind and we, actually, landed early! Yaaayyy! My boys won't forget their flight to Houston because of the cool female and male pilots they met while traveling. Thank you!"
Cons: "I did NOT like how the seats are grouped in twos. I flew with two small children who could only sit together and I had to sit by myself and watch them; which was very hard. If I could change anything about my flight, I would change the age of children who need to purchase seats to four and up as most children under 4 want to sit with their mothers, so why should I pay for a seat they will not be using?"
Pros: "Efficient, professional and speedy service"
Cons: "More leg room and on time!"
Cons: "There was only one person rescheduling and we got a faster reroute get plan on the phone. It was all pretty awful and we did not get to our destination until many hours after scheduled. Not at all a good trip."
Pros: "That was the worst traveling experience I've had to date. Yes, I understand there were storms and natural circumstances that held the flight and for that - I understand. What I do not care for is the lack of customer service. There was only one person at the counter in the airport. And let's not mention the unpleasant flight attendent on at 5 hour flight! Nothing offered for the inconvenience. Everyone including the pilot was just as irritated as the passengers. I usually prefer United when flying coast to coast but...worst experience yet."
Cons: "See above"
Cons: "Fight was delayed and I wasn't notified. I Didn't receive a seat assignment till I got to the gate."
Cons: "We were delayed with no real updates why"
Pros: "The staff was really polite and were willig to answer all questions with a smile."
Cons: "The seat I was on could not be reclined. This was most unpleasant because it was an overnight flight. You should earn the clients - even economy passengers - when this seat is the one being assigned to them. I would payed beforehand to get a more comfortable seat if I'd known I was to fly on a no-reclining seat on an overnight flight."
Cons: "They delayed the flight due to "operational difficulties". I understand this happens, however, their communication towards customers was unacceptable. They first announced a 20 min delay, followed by another 30 min, then 30 more and then 30 more than then 30 more! They basically kept us at the gate for 2 1/2 hours until the found another plane. For a business like United, and flying out of their hub this is completely unacceptable. We ended up leaving at 11pm for a flight scheduled at 8. They didnt give anything in the plane to make up for it. No food, no free wifi, nothing."
Pros: "The staff were excellent ! Great attitudes, great personalities,very informative staff and pilot!!"
Cons: "Both flights were delayed!"
Pros: "Got a $300 voucher for giving up my seat. Flew with delta on a direct flight instead of having a 2 hour layover and got to my destination almost 2 1/2 hours earlier than originally scheduled. It was a win win."
Cons: "Having to run across the airport to catch my new flight and go through security twice. But in the end it was with it."
Pros: "The seat next to me was empty"
Cons: "United put my bags on the next flight to San Jose, so I had to wait an extra 2.5 hours in the airport for the next plane to land in San Jose, Costa Rica while my ride waited for me."
Cons: "The seats were so small, with no space between rows that you couldn't even recline. The tv on the seat in front was so close you couldn't watch it. Miserable flight, and I'm only 5'5"."
Cons: "Seats are a bit cramped"
Cons: "I felt like tuna in a can."
Cons: "At least one check-in baggage should be free for the price."
Pros: "The crew were all very nice and clearly well trained. The seats had plenty of leg room. For being an early flight I was able to take a nap on the plane comfortably."
Cons: "It listed that there was private tvs for each passenger but I didn't see a single screen. Maybe I needed to be more proactive with asking about them."
Pros: "The crew was nice."
Cons: "Less leg room than any other airline, complementary food is real bad, they charge you for everything, movies, alcohol and food, in other airlines they do not charge you for none of the above!"
Cons: "No cash food and beverage"
Pros: "The boarding process went quickly and seats weren't too bad. Flight was pretty painless overall"
Cons: "Overhead bins were full so I had to put my carry on under the seat in front of me meaning less leg room. There was no entertainment."
Pros: "Entertaiment collection was good, kept me engaged throughout for the entire duration of flight."
Cons: "Food was mediocre by standards of an international flight."
Pros: "That you provided a direct flight"
Cons: "I purchased my tickets on 10/30/2015 for an aisle seat. I check in the day before and no seat assignment, get to the kiosk and no seat assignment. I see the agent at the gate and she gives me a middle seat, I complained and she gave me an aisle seat. I get to my seat and someone is sitting in that seat, I go back to the front of the plane and wait to be assigned to another seat. The agent said they changed the plane that's why everyone lost seat assignments, 6 out of the 8 people that all booked together sat in their assigned seats. Never fly with them again."
Cons: "After my first flight was cancelled for no clear reason, I was rebooked on one which was 8 hours later (not the one of the first flights out). When I arrived to the airport my flight was then delayed another hour. This was two days after my previous flight with United which had us sitting on the tarmac for 2 hours waiting for updates about whether or not we could take off."
Cons: "The plane never left we sat in the plane for a 1 hour and 30 minutes before they told us to get off .. Then they kept saying the plane was leaving up until the time I Miss my connection flight .. Then they make it seem likes its your fault... NEVER AGAIN !!!"
Pros: "I was able to get a seat change so that I had some great leg room."
Cons: "There was no internet or video content without huge fees."
Cons: "Because my first flight from detroit was an hour late i missed this flight and flew American which that flight was nice"
Cons: "Delay n missed my 2nd flight Then a 50 min flight was canceled"
Pros: "The crew was always striving to make sure the flight was as comfortable as possible. They have me a couple perks for being in the military and that made my flight very enjoyable. I will definitely start flying with United more often"
Cons: "No bad comments on my behalph"
Pros: "friendly crew and good flight,,"
Cons: "why load the plane front to back,,Hassle getting by everyone,,A little common sense would go a long way,,,"
Pros: "The flight was not fully booked so there were plenty of empty seats for everyone on to spread out."
Cons: "The flight was minorly delayed for de-iceing, but not more than maybe 30 mins or so. Not even worth saying what I didn't like about the flight when its necessary!"
Pros: "Everything went smooth and on time."
Cons: "Plane was small and the space felt a little tight but was not too bad."
Pros: "Nothing to like about a cancelled flight"
Cons: "That they were only able to acomodate me two days later on another airline on a non direct route"
Pros: "Seating was comfortable."
Cons: "The plane departure wa two hours late leaving causing missed connections. There were two United employees at the counter and one left. They were to help us change connections so te line was long and VERY slow. Half of us didn't get the connections changed. We de larded in Houston with connections that were unreasonable. United employees rude and not helpful. I had to fly to San Francisco then to Ontario making a long terrible day."
Pros: "Everything was perfect, from the boarding process to the seats, things went well."
Cons: "The customer service was horrible and I was stranded for two additional days."
Pros: "Not a damn thing."
Cons: "My flight was held back 2 hours because "a flight attendant called off". So I missed my connecting flight "I touched down as the connecting flight was supposed to take off". I was put on a standby list for a flight leaving later that night and I didn't get it. I was told I had to wait until 7am the next morning to get on a flight. After asking, I was given a hotel, cab, and 2 food vouchers. The taxi took me to the hotel united chose. I got there and there were no vacancies. I had to pay for my own taxi to a different hotel that luckily took my voucher for the other hotel. after all this mess I only got 2 hours sleep. The 7am flight waited for its connecting flights. This delay cost me a third of my trip and money on my first night at my hotel."
Cons: "Nothing Missed my flight due to united being so unorganized. Didn't realize even on international flight you have to pay for food !!! And much moe I didn't like !"
Cons: "Flight was 20 min late, and then on top of that an hour delay happened. The courtesy drink I had, which was coffee, was bad. The WiFi I had in my seat wasn't working, and the crew seemed more somber than cheery. I did not at all enjoy my flight. Also, becuase the flight was that late, my ride couldn't pick me up so I had to fork out 50$ for cab fare."
Pros: "I did not ask for food although I feel you should give a small snack without cost. I never use your entertainment, so I have no opinion about it. Overall, the experience was excellent, the people at the very busy airport very friendly."
Pros: "We finally arrived, thankful. But upset. The flight was good after we got going.."
Cons: "My flight was cancelled and i missed my meeting on Dec.10, 2015.. We were suppose to go Washington to Portland, Maine.instead we went to New Newark..At lenght wait... And after all that waiting we are offered a drink of soda or juice. What gives? Nothing else?"
Pros: "Excellent experience sleek look and roomy"
Pros: "The crew was great shirt trip"
Pros: "Front row seats are excellent..."
Cons: "No cons"
Cons: "I wasn’t sent an email or text letting me know the flight was delayed 3 HOURS!! I was traveling from Northern Michigan and would’ve changed my travel to Detroit had I known. I had to spend time waiting in the airport."
Pros: "Liked the leather seats. Clean."
Cons: "Aisle too narrow. Food prices for simple items very high.."
Pros: "Despite the delay the flight attendant really was accommodating and did the best To make everyone feel okay about it."
Pros: "Went to fort laud."
Cons: "Crew unfriendly, crew locked front bathroom door"
Pros: "The price!"
Cons: "The seats are quite small, and the seats do not recline at all. So little leg room for those that are tall, like my husband."
Cons: "The crew very kind an smiley. Being in time."
Pros: "The staff were amazing. Great job by all!"
Cons: "Seats were tight and uncomfortable. The kids behind us banged their tray tables on the backs of our chairs for the whole flight, sick people couching non stop, nothing the airline did wrong just not the best overall experience"
Pros: "The flight went smoothly. Staff seemed attentive and efficient."
Cons: "Couldn't hear/understand announcements at gate or in flight. Uncomfortable seats with no padding resulting in aching back the entire flight. Fortunately, it was a short flight."
Pros: "The price"
Cons: "Seats too close and didn’t recline"
Pros: "Airplane was new and comfortable. The crew was friendly and helpful."
Cons: "Being charged for the ability to choose a seat and bring a carry on bag makes Spirit less of a discount airline."
Cons: "The flight was delayed I missed my next flight and had to sit at the airport for 14 hrs"
Cons: "They charge for everything and don't allow you to pay for bags when you purchase but if they aren't paid for when you purchase then you pay more. The customer service reps constantly try to upsell."
Cons: "First, when I booked I was not given option to pay for baggage or choose seats, meaning I wasn't able to use the cheapest option. I had to spend at least 2 hours on the phone with a Spirit agent to get to pay for my bags before arriving at the airport at all - I wasn't able to do it online. On day of flight: the first leg was delayed. When we got to layover our final flight had been cancelled with no reason given. We were booked on another flight 8 hours later which meant we got in late enough that I had to miss another day of work. The Spirit agent at the gate in Las Vegas was also extremely rude. I also didn't get any phone or email updates."
Pros: "I was easily able to upgrade my seat prior to flight."
Cons: "They charge for a carry on bag, charge more for checked luggage than any other airlines, charge you if your bag is over 40 lbs (not 50 lbs like all other airlines), they don't provide any complimentary snacks/drinks on plane. Flight attendants all had a flat affect and looked liked they hated their job on both my flights. On departure flight it took over 30 mins to get luggage to the carousel. Will never fly spirit again."
Pros: "Quick boarding. No frills airline. Want a cheap seat and dont care about other things like reclining chairs then this is the airline for you. Everything besides a small personal backpack costs money. Want to bring your normal carry-on thats $55. Want food or drink thatll cost extra. No entertainment."
Cons: "See above"
Pros: "Nothing bad service all the way"
Cons: "Miss info paying for my bag 55 $ 18 $extra for my seat"
Pros: "I liked the VFW lounge and the free amenities for us veterans"
Cons: "Everything els, horrible everything..will never fly Spirit again"
Pros: "All went well. We took off on time and landed 9 minutes early. Our bags came out shortly after we got to baggage claim. The bags were not damaged in any way."
Pros: "Extremely low price and waived baggage fees for active duty military made our first Spirit flight wonderful. Attendants were friendly once on board."
Cons: "Downfalls were limited legroom, the baggage check line at DTW took over an hour and many kiosks were broken and could not print boarding passes."
Cons: "My flight to Philadelphia due to "weather." No notice, no effort to place us on another flight. Typical Spirit which is why I try to avoid flying with them whenevet possible. My mistake."
Cons: "I was charged $10 twice for my bag and $10 for my seat, going and coming, since it wasn't a non stop. What a rip off. I had to get off the plane and get back on the plane and sit in the same seat and be charged another $10. NOT A GOOD way to treat customers if you want them to return."
Pros: "The experience was pleasant. Nothing to complain about. The crew was polite and the plane was clean"
Cons: "The cost for things such as pop or snacks was a little high."
Pros: "I got to Vegas to see my brother that I haven't seen in 25 years."
Cons: "The whole plane ride, uncomfortable, tight seating, noisy!"
Cons: "Had no seat assignments until last minute. They were all confused about seating the last few people. Actually on the plane trying to find seats for two people. Spirit is the worst airlines"
Pros: "The crew was very nice and pleasant to interact with. Best part of the flight."
Cons: "Seats didn't recline. Soda and water was not complimentary which is kind of a joke that a major airline can't even provide that service. Bag fees are outrageous."
Cons: "The waiting for the flight about 6 hours . Not happy at all. And changing of hours I received like 5 emails with different hours. Not happy at all."
Pros: "great staff"
Cons: "no water without paying"
Cons: "It was not clearly conveyed when purchasing the ticket that baggage fees were not included in the base price. Thus, we not only had to pay to check 2 bags and 2 carry-ons for 170$, we also had to pay an extra 100$ because our checked bags were "overweight" at 50lbs (they only accept 40lbs bags) - and this was only ONE WAY. We will have to pay that $270 on our return flight as well. Ultimately our baggage fees cost us 4X more than our two ticket fares combined! Now I wouldn't call that a "bargain" by any means - we could have gotten two first-class tickets on delta for the total amount we ended up paying. We will never fly spirit again and will ultimately think twice when booking through kayak. What a bummer."
Pros: "It was a good flight except there isn't much leg room on your planes and it would be nice to recline a little. Also, the charge for carry-ons is excessive and makes other airlines more appealing."
Pros: "Boarding was fast and simple. Crew was friendly."
Pros: "Great value at great price"
Cons: "Did not request food. Too expensive."
Pros: "Once I got to my 5 hour layover destination the gate was changed 3 times. Again, they charge for your first checked bag on an international flight as well as your carry on in addition to any tap water or drinks you would like on the flight. For an international flight these policies are unheard of. You're better off paying the $50 more and fly another airline because spirit is going to take that from you and then some!"
Pros: "It was the worst flight ever. The only good thing was the baggage clsim. Which we did not have to pay for."
Pros: "We were nickled and dimed for bags. They also are trying to get you to pay to reserve seats out of fear you won't be able to sit with your friends (we did not pay and were able to sit together). Check-in was a nightmare; the Spirit staff was altogether unhelpful and it was evident from announcements they were so running so far behind people were at risk of missing flights. We only had to check bags and it was not clearly marked or indicated where the bag drop was located. The flight was listed as on time throughout the night however we left 1.5 hours after our scheduled departure time; Spirit never made any announcement about the delay and the board at the gate continued to read "on time". Once on board though, the flight was uneventful, comfortable, and satisfactory."
Pros: "My seatbelt was broken and they came very quickly to fix it before we could take off. Flight was quite rough due to turbulence but obviously that was not the fault of the pilot."
Pros: "Crew were friendly"
Cons: "Waiting over hour for luggage to be unloaded, seats were uncomfortable, $50 for checking a bag a little crazy too"
Pros: "Efficient operation. Of course there was no entertainment and I did not purchase any food so I can not comment on the food."
Cons: "Having to wait 8.5 hours in LGA because the boarding doors were closed 15 minutes prior to departure and I arrived at the gate 10 minutes prior to scheduled departure because I was stuck in a traffic jam for over an hour because of an automobile accident."
Pros: "Always enjoy flying spirit. With budget airlines what I'm looking for is a cheap price and on time flights. Spirit fulfilled both."
Pros: "The price of the ticket"
Cons: "My luggage was sent on another airline and another city. When I initially asked the desk attendent in Houston for help, she literally said "No". Spirit overall has poor customer service but this shocked me. Although Olivia who worked that same evening was amazing. I've been flying for 25 years and had never had an issue with any of the dozens of airlines I've been on even more budget airlines than spirit. This is my second time flying Spirit and I will NEVER make the same mistake again."
Pros: "My flight was delayed. Then once we were seated and the door was closed we sat on the runway for at least 35 min."
Cons: "My flight was delayed. Then once we were seated and the door was closed we sat on the runway for at least 35 min. I also find it ridiculous that in order to pick any seat even if it's in the back of the plane ..u have to pay additionally."
Cons: "Michigan to Vegas was far too long to be flying spirit. Uncomfortable and unfriendly."
Pros: "On time and really inexpensive"
Pros: "Flight was good. Plane was over an hour late taking off. Not good for being on time. Bummer."
Pros: "The flight was reasonably cheap. No delay, actually arrived early."
Cons: "The seats are tight and non-reclining. All of us had trouble with our ears painfully hurting in flight not just on ascent or descent. Bad cabin pressure I presume. No frills I get but at least use the standard 50lbs weight not 40lbs. Another way to get you in the pocket. Then they determined it by all bags, not one by one. Rip off."
Pros: "1 hr and 40 min delay"
Pros: "Food and entertainment non applicable"
Cons: "Tight fit for 3 adults in a row...paid extra for space but just wasn't there"