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LAN - SJO

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Round-trip
Economy
Lansing (LAN)
San José Juan Santamaria Intl
Fri 4/23
Fri 4/30
Any month
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  • Looking for a cheap flight? 25% of our users found flights on this route for $493 or less round-trip.
  • Morning departure is around 23% more expensive than an evening flight, on average*.
*Average of the lowest prices shown in KAYAK’s search results for departures within the next 30 days

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Top 4 airlines serving Lansing Capital City to San José Juan Santamaria Intl

Scores according to KAYAK customer reviews

7.9
Delta
Overall score based on 29,183 reviews
8.1
Boarding
7.8
Comfort
8.5
Crew
7.8
Entertainment
7.5
Food
Airline reviews

Pros: "There was plenty of space, good entertainment, it boarded fast, took off on time, and had zero issues."

Pros: "Easy boarding. Good entertainment. Didn’t bother me too much."
Cons: "Better good. More comfortable seats"

Pros: "Not much - the snacks"
Cons: "Everything."

Cons: "The audio jack of the movie is not good It's on & off seems loose"

Pros: "Exit row seating for no extra charge"
Cons: "Seat mate not friendly"

Cons: "Always need more room"

Cons: "Missed flight due to unnecessary delays"

Pros: "Despite boarding late, and sitting on the tarmac for half an hour since we missed our take off time, and having to move passengers around to balance the weight on the plane, we made it home alive."
Cons: "We landed over half an hour late. Flight attendants needed to move passengers to balance the weight on the small plane, and asked for "volunteers." When there were none, the FA stood in the aisle and said we just weren't going to take off if nobody volunteered. They should have just MOVED people."

Pros: "Flight was smooth"
Cons: "More leg room"

Pros: "The crew was awesome. The entertainment was great with a huge selection of movies. The food was really good."
Cons: "Boarding was delayed while waiting for Delta agents to come and assist people off of the plane."

Cons: "Todo excelente!!!gracias!!!"

Cons: "The flight was delayed and it ended up being delayed for 4 hours and we had to take a cab to Detroit to catch our flight to Europe"

Pros: "Entertaining crew"
Cons: "On time arrival (we were late)."

Pros: "The inflight entertainment options were great!"

Cons: "Flight was delayed over an hour. Missed my Easter dinner plans... :("

Pros: "The plane was 2 hours late and I could not get home. Missed the connection to Greenville at 11:38. They told me there were no hotels in Atlanta and I would have to stay in the airport and then take the 8:55 am fight to Greenville. That took an hour in line and there was no help."
Cons: "The pilot was awesome. He flew as fast as he could to help anyone make their connection but it didn’t help. But I appreciate him trying. Just frustrated that being military I didn’t get to board earlier or that they didn’t help me find a way home"

Cons: "Let was a typical flight. About all you can hope for is that it is on time. That makes it excellent."

Cons: "If there could have been some sort of service at DTW to take customers to the gate of their connecting flight, for cases of really short time window of course, it’d be extremely helpful."

Cons: "Great flight. On time and friendly staff."

Pros: "Amazing crew, on time, decent coffee, plenty of drinks"
Cons: "The drinks cart was a little slow..."

Cons: "Flighted delayed due to mechanical issues. Missed connecting 400pm flight. Next flight was 10:25 pm."

Cons: "Flight took off three hours late. After we boarded the plane, we had to sit on the plane for over three hours before we finally took off. When you’re on a flight that’s already 15 hours long, the last thing you want to do is sit on the plane for an extra three hours for nothing."

Pros: "The staff where friendly and excellent to talk to. They boarded us quickly and kept us informed. The flight was smooth and comfortable. Great experience"
Cons: "N/A"

Pros: "I arrived safely."
Cons: "We all were bused to the plane. And we all had to stow our carry on bags with checked luggage."

Pros: "Aircraft was clean."
Cons: "Ninety minute delay due to lack of rested crew preventing timely departure. No gate upon arrival at La Guardia LGA. Wouldn’t let passengers off after shutdown until all gate checked luggage was off the aircraft. Long bus ride around airport. Airport was a mess, with significant construction underway. Avoid Delta to LGA!"

Pros: "Nothing"
Cons: "Platinum member. Flying with gold colleague. He was upgraded. I was 1 on the list, wirh 3 openings. Asked gate agent, and she said just take my seat. Asked attendant, she said same. So spent flight in last seat in back next to bathroom, while 2 comfort + seats were empty. Did not feel like a valued customer."

Pros: "Our flight attendant was excellent. Service with a smile."
Cons: "We almost missed the flight sitting right in front of the gate. No announcements could be heard in the gate area and when we asked, they said they were already removing our luggage, Very odd. Food was terrible! Choices were pasta and cold chicken salad. I had the pasta, which was bland ravioli in two bland sauces. I was surprised, because I had experienced better food on recent international flights."

Pros: "Great friendly crew. Great entertainment with movies on a short narrow body flight!"
Cons: "Boarding and disembarking was again slow. Must be a cultural thing as each flight in the US seems to be like this as people take ages to get their bags organised on arrival. Chaotic boarding is compounded by the back of the plane boarding last.... everywhere else in the world loads everyone together or does the back of the plane first and it's much quicker!"

Pros: "Easy transition from one gate to the next.."
Cons: "The food was not fut for human consumption and the servers did not care"

Pros: "Time of the flight"
Cons: "Space in the plane"

Pros: "Good choice of video programs."
Cons: "The flight attendant took 25 minutes to appear, and had enough time for one round of service. First class, at least you should get two drinks. Fly basic economy, there just isn’t any reason to fly first class."

Pros: "Nothing"
Cons: "Before was better no now"

Pros: "Staff was friendly. Flight was smooth."
Cons: "Media kept freezing. They had to reboot the system several times."

Pros: "Good seat"
Cons: "Delayed by 1 hr"

Cons: "Hard to get comfortable even in easy comfort but easy comfort is better than typica arats."

Pros: "Delta was so accommodating"
Cons: "N/a"

Cons: "Kids yelling"

Pros: "On Time"

Pros: "Food was good for coach. Took off and landed on time"
Cons: "Cramped in coach. Observed a little bickering between crew members on movement of carts down the aisles. Seat back entertainment controls very slow in response time."

Cons: "Efficient and comfortable all I ask for"

Pros: "We took off and landed early. The crew was wonderful and the snacks were exactly what I needed."
Cons: "We landed early and were stuck waiting on the plane for an hour and fifteen minutes for a gate to open."

Pros: "Seats in economy had a little more elbow room and space. They offered free movies and free satelite tv as well as better snack options."
Cons: "Not being able to pick seats until the gate. Traveled with 4 friends and all of us sat separate. 4 of us in middle seats."

Pros: "Upgraded to business, plane are clean and roomy"

Pros: "Excellent service and on-time"
Cons: "Baggage charge"

Pros: "Held the plane for a late connection . Trackble luggage"
Cons: "No screens. No food. A320 mechanical issues on both planes."

Pros: "Lovely crew"

Cons: "Delta Flight #1494 On my return flight, I had to pay for a 2nd ticket to fly out early since Delta was cancelling flights to the south and I didn’t want to get stuck in Philadelphia. When the plane arrived for a layover in Atlanta, there was a flight going on from the first 2 people waiting to deplane. In my distraction and fear, I left my water bottle next to my seat. When I realized that I had left it, I went back to the gate and told the gate attendant that my bottle was next to my seat. She would not call down to the plane, nor walk down, and told me I had to wait until the entire flight had boarded. I explained that my connecting flight was boarding across the airport. The bottle was expensive and had great sentimental value. A couple times, I tried to ask people boarding the flight if they would tell a flight attendant to retrieve my bottle. The gate attendant told the boarding passenger to ignore me. When the flight had completely boarded, the gate attendant went down to the plane only to return to me to tell me that the flight attendant(s) allowed the cleaning crew to take the bottle. The gate attendant called the cleaning service and then she told me that the bottle was waiting at the tower and that I could ask at my next gate to have the bottle delivered to that gate. Since my connecting flight had already started boarding I had to run/train it across the airport to arrive at the gate. When I told the 2nd gate attendant, the story and asked him to call the tower to get my bottle, he told me that “wasn’t a thing” and that the 1st gate attendant lied to me. I had to board since they were getting ready to close the plane. This incident was compounded to many unpleasant experiences I’ve had with Delta over the past few years (losing my luggage and lying about it, damaging my suitcase, etc., etc.). I don’t understand how you can continue to be successful as an airline when you run your operation the way Delta does."

Pros: "Same as previous flight."

Pros: "Crew was great"
Cons: "Flight left late; and we were the first Flight fromTallahassee. I missed the morning convention meetings."

Pros: "Flight, plane, and crew were great."
Cons: "MEX customs was a nightmare."

Pros: "They said we gonna take distance between passengers thy gonna use one set and they put me next with other passenger"

Pros: "Nothing in particular"
Cons: "A more organized boarding process"

Pros: "Crew was good, food was good."
Cons: "The entertainment, I saw the Wifi stuff when I bought the ticket, but there was no internet connection there. Besides, no movies, no screen... boring."

Cons: "Be in time, over 1 hr delayed."

Cons: "Nothing .. everything was perfect . Flight was super on time, staff was friendly and courteous."

Cons: "Was not allowed to board the plane, this causing me to miss my flight."

Cons: "Over booked"

Cons: "It was delayed 2:30 hr"

Pros: "I was afraid I my not be able to recline my chair but thankfully it worked, i was so much more confortable than the firts flight."
Cons: "to much use of plastic for the food. The planet is full of plastic. By the year 2050 there will be more plastic than fish in the ocean. AEROMEXICO can do something about it, be part of the solution, just by changing the cups to paper cups and the forks,spoons and knifes to reusable ones."

Cons: "AeroMexico had the longest layover of my life. I had to wait 17.5hrs at the airport both on the way there and back"

Pros: "Luggage was found that was good"
Cons: "Horrible day nobody here to guide you or help you and then charge you an arm and a leg."

Pros: "Flight on time, all personal was very helpful and kind"
Cons: "No choices for breakfast and the one served on first class not so great."

Cons: "Horrible customer service from stewardess"

Pros: "The flight itself was comfortable, smooth and overall satisfactory. They gave us a sandwich meal and there was some inflight entertainment (which I didn’t use)."
Cons: "I brought the same Samsonite carry on luggage piece that I’ve used on multiple major airlines (Avianca, United, American, Copa, etc.) with no problems, and AeroMexico says it’s too big, the wheels didn’t fit into the sizing bin. Super frustrating if one of the most popular luggage manufacture makes a “carry-on” bag, airlines should realize people will be arriving with the expectations that they can use it as a carry on. Anyways I’m out $58 both ways ($116). I will not fly with AeroMexico again because of this simple fact."

Pros: "On time, fast boarding"

Pros: "Ease in ticketing."
Cons: "The hardest part was the long layover. I didn’t dress warmly enough, so I had to keep moving!"

Pros: "Servicio. Puntualidad."
Cons: "Todo bien"

Pros: "Food, entertainment, leg room much better than any US airline. Crew is smart and efficient."

Cons: "Rough Landing"

Cons: "We chose seats. Those seats were not ours when we flew. My daughter and I were put in middle seats in seperate rows in the back. Obviously Kayaks program is very faulty. It was my first booking with them and my Last."

Cons: "I had to pay $286 extra for two extra luggage. I was the impression that Aeromexico would charge $100 pesos for every extra luggage."

Pros: "Vuelo acorde con el horario establecido"
Cons: "Regular atención del personal en el aeropuerto"

Cons: "Crew standing in the back talking to each other with their backs on us"

Pros: "everything else was great"

Pros: "Close for connecting and had lots of staff to get you there on time."
Cons: "Food mediocre"

Cons: "I had to pay for my luggage $1,600 pesos that's what I didn't like about my trip"

Pros: "The in flight meal was just what we needed and they got us to San Jose safe and sound. No complaints!"

Pros: "Ontime and pleasant"
Cons: "Food"

Pros: "It was a direct flight."
Cons: "The delay when departing, and the attention of the flight attendants. Also very limited kind of beverages."

Pros: "La comodidad la amabilidad de las personas."
Cons: "La comida"

Pros: "Nothing. We’re not there yet"
Cons: "Everything. AM customer service is beyond horrible and unhelpful."

Cons: "I'm a Delta Sky mile Gold medallion member and not sure why Aeromexico is a sky team member but I still got charge for my one luggage"

Pros: "Crew was modest!"
Cons: "The smell"

Cons: "Food was terrible and Seats are uncomfortable"

Pros: "The crew was courteuos and helpful."
Cons: "Nothing. It was a midnight flight so I tested as best as I could."

Pros: "5 stars to the supervisor Octavio"
Cons: "The rest of the Team do not know what customer service is"

Pros: "Good customer service"
Cons: "I cant stand why i have to pay for 1 bag luggage"

Pros: "If we could give 0 stars we would."
Cons: "4 hour delay, they had us go up and downstairs 3 times and from one end to the other in the airport. The airport is infested with mosquitos. It seemed like AeroMéxico employees didn't have a clue as to what was going on or how to follow any procedures whatsoever."

Pros: "The snack - such as it is - is certainly a step above what I get when I fly the same route on United. Also the entertainment system is much better, and free! Cabin staff are friendly and efficient. The seating is about the same as on every other airline. I was in steerage for the Mexico City - San Jose leg. A lady was seated in my window seat when I boarded, and seemed surprised when I insisted on reclaiming my seat (She had the middle seat). In contrast to Mexico City, the San Jose airport is a model of efficiency. Immigration is rapid, luggage comes out on the carousel in good time, and best of all there is a duty free shop right in the luggage claim area, so it is unnecessary to buy liquor ahead of time."
Cons: "Mexico City is a terrible airport to have to pass through. Everyone has to go through Immigration (similar to US airports in that regard) even if just in transit. However, they have few officers there, and almost half of the available booths weren't even manned. The result was chaos, with the immigration hall filled with grouchy travellers, and other travellers stuck in aircraft waiting to disembark. Expect to be stuck in Immigration for a minimum of an hour after landing; maybe plan on 1 1/2 hours just to get through Immigration and Customs. And if you are making a connection, whatever you do don't go through the sliding doors on the other side of Customs - I made that mistake once! I speak Spanish, so the following comments are not coloured by language difficulties ... Security staff are unfriendly. While there is supposed to be free wifi in the departure lounge, I couldn't figure out how to use it. A gate agent told me there wasn't any free wifi, all the time standing beside a sign that said there was. I was also singled out for a spot check of my hand luggage right in the jetway. The unfriendly lady doing that search so disarranged my stuff that I couldn't find my Kindle when I got on the plane, so was without my planned reading material."

Pros: "The flight attendants were very nice"
Cons: "No clear instructions on where to go or gate information inside of the airport"

Pros: "Everything. Everybody very helpful"

Pros: "Un pequeño retraso a la salía de México, sin mayores inconvenientes"

Pros: "I was impressed and very happy the flight was early. I had low expectations with Aeromexico because in the past every flight I took with you was delayed or late."

Pros: "puntualidad de la llegada"
Cons: "mucho tiempo esperando en linea. fue muy dificil a encontrar la sala de embarque-no estuvo en las pantallas en Mexico."

Pros: "Great selection of movies to watch"
Cons: "The crew seemed to be in a bad mood that night. One of the flight attendants hit my elbow as he was speeding through the aisle, causing me to knock over my drink. He didn't apologize or try to help. The other one"

Pros: "Picked my seat after a book my flight...had to pay extra but once I got to the airport and about to board Aeromexico gave me a free upgrade to business class with which was awesome.seat were a lot. Comfortable better service overall the experience was a 10."

Pros: "Was on time, good boarding process, Food ok, entertainment poor."
Cons: "The seat broken but they were able to fix before departure very quickly."

Cons: "Kayak DID NOT reserve a seat for me and I was put on waitlist-even with a purchased ticket."

Pros: "the inflight movie."
Cons: "The flight was suppose to take off from Mexico City at 945 PM however nobody gave an explanation nobody knew the time or even the GATE I got to the airport at 6 PM, the flight took off at 1210 AM not only that I get on the plane and the AEROMEXICO crew had a really messed up attitude like they didnt care, I wanted to buy a gift for my wife from the magazine they had and the lady with a attitude simply said we dont have it, and I could keep going but It was a really bad experience for me."

Cons: "There were several gate changes and delays. My boarding pass gate information did not mirror the gate information on the terminal screen. When I asked the AA employee at the counter to verify the departure gate, he was extremely rude. I understand gate changes and flight delays may be expected, but it made for an awful experience."

Pros: "Amazing crew"
Cons: "Perfect"

Pros: "Entertainment selection. Flight was short and pretty comfortable"
Cons: "Flight was too packed. Limited restrictions with COVID."

Pros: "We were so delayed due to a broken Air conditioner.we were told we had to get an new plane. The walk and ride took us to a new terminal where we walked and walked and I am 78 and hard to keep up. Then we were off and a nice flight and we made up a bit of time. Upon arrival in Aspen and there was not gate for us so we had to wait 25 minutes to deplane, The staff and pilots were terrific and tried to make the best of it. At least we got there. Snacks and water would have been nice with all the waiting we did....Linda Decatur"
Cons: "Add some goodies when these things happen."

Cons: "Baggage delivery was slow and then split between 2 different terminals"

Pros: "The crew was great!"
Cons: "We had a difficult time getting in the air in the air. We left 1.5 hours late! Not AA fault!"

Pros: "Crew was awesome...love AA crew! Always and this time superb!"
Cons: "Leg room gets worse and worse...boarding sucked since they took our bags and we felt like it was only us that were singled out!!!"

Pros: "On time, main cabin extra was great, crew was nice, entertainment was great."
Cons: "No criticism"

Pros: "Crew was nice, entertainment was good"
Cons: "Food was mediocre"

Pros: "Once boarding, we didn’t wait long for take off."
Cons: "Being on time."

Cons: "Space"

Cons: "My luggage was delayed. I received it the day after"

Pros: "The agent at checkin was so kind, nice, professional and superb...I will always fly American Airlines....you have the best checkin agents, best gate agents (super funny yet professional) and also the flight crew was absolutely amazing!"
Cons: "baggage claim in Costa Rica is terrible service...but that is the airports fault since this happens with other airlines.....something has to0 change!!!!"

Pros: "4 flights and all of them in middle uncomfortable seats. I requested aisle seats many times and counter agents were unhelpful and rude."
Cons: "Better seat options and more comfortable seats"

Pros: "Yes"

Pros: "The crew was very nice and friendly"
Cons: "There was a technical difficulty with the plane, which made a short delay in our flight."

Pros: "leg room was decent I always love the in flight interactive map with routes and nearest cities."
Cons: "Headphone jack for media watching did not function properly."

Pros: "0ntime quick boarding"
Cons: "cost to check baggage"

Pros: "late boarding - Chaotic at the boarding gate"
Cons: "BAD Public Relations: AA announced the flight was overbooked, then called up 3 young ladies. Their reaction was seen by everyone. They had just gone through the entire procedure to get to the gate and were forced to be stranded. FIRST CLASS: food service: could there be a rating less than POOR? we were given 10,000 miles (yes that bad) but just like Whose line - the points don't matter when the airlines is that bad! Crew response: We're not any worse than the other airlines - my response: WRONG! NO WIFI NO entertainment NO CHARGING AREA magazines were missing pages in both seats- requested new one never received"

Pros: "On time departure, this flight tends to get delayed, not this time. Good service and pleasant flight."
Cons: "I prefer personal entertainment systems."

Pros: "Everything"

Cons: "Flight was delayed 90 minutes"

Cons: "Seats are so uncomfortable! Too close together"

Cons: "Nothing was wrong."

Pros: "everything but the cabin temperature. it was very hot and uncomfortable."
Cons: "Too warm in the cabin."

Pros: "Can’t say anything good"
Cons: "When boarding crew was rude because carry on did not fit the overhead compartment. No options to choose from for entertainment. Flight was delayed almost an hour while sitting in plane. Food options almost nonexistent"

Cons: "Poor service by air hostess in the flight. Didn’t give the right food. Ignored when I asked for orange juice."

Pros: "Nothing"
Cons: "Delayed for 3 hours in SJU, no notice until after departure time had passed. Missed my connection , offered only option if 4 hours lay over. waist of time x whole day"

Pros: "N/a"
Cons: "Read above."

Cons: "Flight got Delayed but they were efficient enough to get an alternate flight as fast as possible"

Pros: "On time, food service"

Pros: "The crew was very friendly and accommodating. The food as usual just snack type food for purchase as expected. The entertainment system malfunctioned and we could not watch the movie they offered. However one flight attendant was very nice and gave my kids special cookies. Nice touch!"

Pros: "Average. Expectation for US airlines are so low this flight score average."

Pros: "Mostly everyrhing"
Cons: "Food was so so"

Cons: "More than a 2 hour delay in Madrid for American Airlines to replace the seat harness on the Co-pilot's chair. This seems like an evolution that should never delay a flight if the proper preventive maintenance had been performed. Very little info was given and there did not seem to be any concern by the pilot or flight attendants once the flight was boarded due to the delay. I was very relieved, however, when we arrived at JFK and AA had a point of contact helping folks with close flights. We originally had 3.5 hours to make our connection to BWI, but due to the delay, had less than an hour to go thru Passport control, rescreening and entry to the terminal, but we made it. Thank you for the personal representative. I did not get her name, but she was very, very helpful."

Pros: "Left on time, relatively comfortable considering I had already spent almost 9 hours on a previous flight, landed 30 minutes early"
Cons: "Mixed feelings about the entertainment app, I was pleased that something was available at all, however had the person sitting next to me not mentioned I needed an app to watch the in flight entertainment moments before it would have been too late to use the internet to download it, I would not have been able to use it, unless paying for a limited time package from AA to use the internet to download the app. A better job of advertising of the gogo app is needed more than the booklet in the seat pocket. Also I was only able to watch one movie, after that the system kicked me out saying high usage was making it not work for me. The gate changed a couple of times which had me trawling up and down the H and K concourses, could have done without that after the 9 hour journey I had already taken."

Pros: "Overall flight was great. Crew, pilot, flight attendants, boarding, everyone and everything was great. Water and orange juice was offered even for a 45 min short flight."
Cons: "None"

Pros: "Ease of boarding"
Cons: "That AA does not follow my preferences. I was assigned a middle seat even though my preference is an aisle seat."

Pros: "Food was okay.."
Cons: "Had a bulk head seat that turned out to be not one."

Pros: "the clerk at the boarding desk was kind"
Cons: "delayed"

Cons: "Wifi was not working in the airplane unfortunately. You could connect to it but it was not working at all for anybody '"

Cons: "Poor entertainment, wifi option. Overhead lighting was on entire flight. AA flight attendants were over it. A bad experience"

Pros: "Crew and promptness"
Cons: "No entertainment for each seat. No cellphone charger."

Pros: "Flight was fine"
Cons: "After traveling on 9 flights during a 2.5 week period, this crew mishandled my bag leaving damage to the handle and top of my bags."

Pros: "The flight attendants were excellent."
Cons: "Wish the plane had been equipped with personal entertainment screens on the seatbacks."

Pros: "They crew tried their hardest"
Cons: "There was no one at the gate to deplane us in Toronto. There for I missed my westjet connection home by 5 minutes. I was looking at the plane by the jet way unable to get on. AA staff would not pay for a hotel for being so late to Toronto because the wether was not thier fault, which I agree. But the lack of staffing was and a hotel should have been provided to me due to this. I will never fly America Airlines again due to my incoming flight to Toronto and the out bound to Philadelphia (cancelled on the way to Philly for no apparent reason)."

Pros: "Friendly flight stewardesses!"

Cons: "Despite arriving more than an hour ahead of time, I had to wait in a long line to get to the ticket counter and by the time I got there the assistant refused to check my bag. I then had the choice of catching another flight standby, possibly not even arriving on the same day, or changing my ticket for an obscene amount of money. I hope to never deal with AA again."

Pros: "The plane was almost empty and so I was able to rest comfortably."

Pros: "Easy connections"

Cons: "Food"

Pros: "Inflight movies"
Cons: "None"

Pros: "The crew and the service was very good."
Cons: "Food could have been slightly better but can’t complain."

Pros: "The food and the crew"
Cons: "Entertainment system, it is outdated"

Pros: "Amabilidad de la tripulacion"
Cons: "Podrían dar comida, el viaje no es tan corto. Aire acondicionado demasiado frío, muchos pasajeros solicitaron regular l temperatura, no habían suficientes mantas"

Cons: "Flight was canceled due to United's mismanagement of crews."

Pros: "Clean, comfortable and on time."
Cons: "Nothing"

Pros: "The seats were surprisingly comfortable."
Cons: "Vegetarian selection of food could have been better."

Cons: "No screens in the seats. Food options are the usual limited fair"

Cons: "I’m 6’3, misty in my legs, so the diminishing legroom is a problem. Can’t afford business class either. You should really have entertainment for a 5 hr flight."

Pros: "Comfortable seats with screens"
Cons: "Mediocre snack"

Cons: "I didn't get to get on the flight."

Pros: "The controlled and orderly way when boarding."
Cons: "The staff from the desk was unfriendly. On boarding no one showed you where your seat is located. The food was dreadful. The same aweful pasta meal on the outbound journey was served again. During the flight I was feeling very unwell I asked the flight attendant our axeick bag which she brought, but I was told to go to the toilet. She did not return to enquire after my well being. I was in the toilet for 5 minutes. Very uncaring. The tea was cold when served"

Cons: "Slow boarding, no food no drinks, no tv."

Pros: "Flight was on time for departing and arriving into Munich."
Cons: "Boarding is way too slow, and always seems to be so confusing. There were a couple of crying babies on the flight that make sleeping a lot harder. A German flight should have at least one German bier for their customers. Gate agents moved my wife and I into a row with another customer and gave our seats to single person-which makes no sense to me, so he had two open seats around him, and we were in a full row. B.S."

Pros: "Our flight attendant was super kind and efficient."
Cons: "With such an early flight, our only "breakfast" option was one cheese and cracker food box for purchase. The aircraft was too cold. Even with my winter coat. Upon arrival at Denver, we had to remove our own luggage from the luggage shelf. On previous flights, an airline employee handed them out to us."

Pros: "Nothing"

Pros: "Más espacio, al menos una película que ver, y algún bocadillo por ser un vuelo de tantas horas"

Pros: "The pilot"
Cons: "Everything else"

Cons: "No crew after the plane was ready, caused further delay of 3.5 hours. I missed last bus to my school & had to spend the night in ORD. So disregard of passengers!"

Pros: "The crew were excellent. They exhibited good customer service and was pleased by their recycling initiatives."
Cons: "N/A"

Pros: "Everything"
Cons: "Nothing"

Pros: "Entertainment worked on this flight! And once again, I had an empty seat next to me - that's always a huge plus so I can stretch a bit."

Pros: "The flight crew was very attentive and friendly. Probably one of the nicest crews I have encountered on my flights."
Cons: "Me and this other person were waiting in the back for the two bathrooms to become available. We waited over 10 minutes."

Pros: "The plane took two hours to leave the ground due to weather. This was unfortunate and made the passengers uncomfortable but it was not the fault of the airline."
Cons: "The airline gave all the passengers access to the movies and television channels."

Pros: "Flight attendants were awesome. Understanding and kind."
Cons: "Small seats"

Cons: "My luggage didn't make connnection."

Pros: "I got to my destination."
Cons: "Here is no entertainment. The snacks are minuscule and pretty boring. And we sat on the tarmac at both Houston and DCA for a long time."

Pros: "So they lost my bag but where super helpful and nice!"

Pros: "Departure was on time"
Cons: "Over charge on passengers luggage and tickets so expensive was on time"

Pros: "Free wifi & drinks, good time and friendly staff"
Cons: "The ride was bumpy (not their fault) and the plane was just loud in general."

Pros: "First flight delayed once board to check a broken light. Then waisted 40 minutes taxiing on tarmac in Houston because they couldn't find a gate. Missed our connection. They put us up in a low end hotel overnight. Then we had our morning flight again delayed as we waited for planes to the take off, so further delays. Arrived in Costa Rica 1 hour late. Now with too many other flights so immigration packed and took another hour and twenty minutes (when we finished there was only a 5 minute wait). Thanks United"
Cons: "Coffee and cookies. Moscow mule"

Cons: "Snack offering was caramely sugar cookie"

Cons: "Fligh delay."

Pros: "I was allowed to get off the aircraft to collect a bag I left behind"

Pros: "Attendants were amazing"
Cons: "We spent the whole delay on the plane and wasn't notified of a problem until after an hour. A lot of my time was wasted. That's not okay. Keep your customers informed."

Pros: "The boarding process is terrible, because communication breakdown is inevitable. The crew on the plane are sometimes rude, and have no patience when passing seated passengers. One air hostess constantly bumped into my arm like a bull as she passed walking down the isle. Entertainment is practically non-existent on long flights unless you pay for it. Two of my flights were cancelled last minute with little to no remorse, and I had to wait 2 days to catch the next flight. That flight was even delayed more than an hour. I was sick by time I reached my destination. Overall, United would not be my 1st choice due to bad experiences numerous times."

Pros: "Since we were the last ones to arrive at the gate because of our delayed flight they had to check our carry-on baggage with the luggage we didn't have locks and nomally what we carry in that bag are fragile or valuable things. They should at least have plastic gauzes or fragile stickers to put on the bags. I don't know the reason but the flight attendants left about the last 6 rows of passengers without pretzels or drinks. There was no device to view movies. Leg space too tight."

Pros: "Nice and comfy seats, good service on plane, fast boarding"
Cons: "No good food and the entertainment was not the beat"

Pros: "Just the crew"
Cons: "Now when I fly united i feel like flying with spirit or jet blue o any other cheap airline, they charge for everything but sodas. They don't even carry blankets. The fact that for a long (3h- 4h and 5h) flight (took 4 overall during the holidays) united didn't offered ONE movie for free at least was very disappointing. Not one of my flights were on-time!"

Cons: "Same. No ffood ..poor Service and allso charging. To much for extra weight. $200 for 3 extra pounds. Ridiculous. Also charged for one check in bag..Todo much"

Cons: "Viajar en United es desastroso. Los asientos son demasiado pequeños, yo mido1.57 metros y no me podía ni mover."

Pros: "Boarding went ahead and schedule. Service was great and polite. Food was OK nothing special"
Cons: "We actually paid for first class, but it felt more like economy plus. Not impressed at all with the size of the seats or the (entertainment options) -ha ha provided! We arrive safely and early was the other positive."

Pros: "The crew were nice though exasperated with cramped new planes and crowded restrooms. Flight was on time"
Cons: "After three years of flying all around US, realized United is the worst of the three major legacy carriers. I'm star alliance gold and it's still a painful experience. Crew admitted in latest redesign of planes they've managed to squeeze another six seats in coach. My seat wouldn't go back but even if it did, would feel too guilty for person behind to do it - so little legroom on newer planes. They've also cut down on restrooms so for most of the flight there was a line of 5-6 people waiting in the aisle. American Airlines seems to have older planes but at least decent legroom (and I'm not tall - anybody over 5'10 would have to sit at an angle on new United planes!). Been very impressed by Delta's service lately. United feels more like Spirit"

Cons: "Tiny seat"

Pros: "The staff was really polite and were willig to answer all questions with a smile."
Cons: "The seat I was on could not be reclined. This was most unpleasant because it was an overnight flight. You should earn the clients - even economy passengers - when this seat is the one being assigned to them. I would payed beforehand to get a more comfortable seat if I'd known I was to fly on a no-reclining seat on an overnight flight."

Pros: "Nothing"
Cons: "They delayed the flight due to "operational difficulties". I understand this happens, however, their communication towards customers was unacceptable. They first announced a 20 min delay, followed by another 30 min, then 30 more and then 30 more than then 30 more! They basically kept us at the gate for 2 1/2 hours until the found another plane. For a business like United, and flying out of their hub this is completely unacceptable. We ended up leaving at 11pm for a flight scheduled at 8. They didnt give anything in the plane to make up for it. No food, no free wifi, nothing."

Pros: "The seat next to me was empty"
Cons: "United put my bags on the next flight to San Jose, so I had to wait an extra 2.5 hours in the airport for the next plane to land in San Jose, Costa Rica while my ride waited for me."

Cons: "The seats were so small, with no space between rows that you couldn't even recline. The tv on the seat in front was so close you couldn't watch it. Miserable flight, and I'm only 5'5"."

Pros: "Terrible"
Cons: "Everything"

Read more about Delta
COVID-19 information

Safety measures for airlines flying from Lansing to San José

Airlines flying from Lansing to San José have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Lansing to San José

Mandatory masks

Masks required on board, masks provided on flights from Lansing to San José

Social distancing seating

Middle seats unavailable to book on flights from Lansing to San José

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Lansing to San José

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