Pros: "The crew is very friendly and helpfu; the space between seats is noticeably larger than usual"
Pros: "Crew was great, but food I like more like Emirates."
Cons: "No headphones and was not possible to watch movie."
Pros: "Seats were ok but they often were out of vege options"
Cons: "I wanted to upgrade to business class but the process was problematic— had to be done at transfer desk not at gate — after i had been thru security ☹️ Discouraged ne from trying"
Pros: "Attentive and friendly crew, leg room"
Cons: "Need to serve better food in economy. There is a little more legroom in economy compared to other airlines, however, the seats are tight. They are not wide enough. Need better movie selection."
Pros: "Flight attendants were excellent, food service very good. If the service is so good in economy, I can't imagine how nice it would be to fly in business class. I would fly Qatar Airlines all the time if the price is right."
Cons: "Economy row seats don't give you enough space for your legs between rows, but this is a systemic problem among airlines. You have to live with it or move up to business class."
Pros: "Everything was great"
Pros: "Just OK"
Cons: "Airport lounge at Ahmedabad"
Cons: "Best flight ever and I recommend to have it again in the future"
Pros: "crew was amazing.. seat are comfortable"
Cons: "if the food includes children meal ."
Cons: "The aircraft delayed taking off from Doha to Dallas"
Pros: "Crew excellent"
Cons: "Baggage collection at Washington could be improved"
Pros: "Everything was great"
Cons: "I advise Qatar Airways"
Pros: "Attentive crew, good menu"
Cons: "Providing in-ear noise-canceling headphones instead of the typical around ear noise-canceling headphones"
Pros: "The Service is always great, entertainment system is great and the food is even good."
Cons: "I liked everything!"
Cons: "THE SEATS I REQUESTED DURING BOOKING DID NOT TRANSFER OVER TO QATAR AIRWAYS."
Cons: "Wrost app I don’t advise any one use it cause"
Pros: "Great"
Cons: "Nothing."
Pros: "I have shifted from shortest routes by flying through kuwait airways or pia to lahore just for comfort i have been customer of emirates but not anymore .."
Cons: "flight onward from doha to lahore should b new ...everything is good i only felt had the aircraft been better and new latest then jurney would have been excellent."
Pros: "It was really good, crew helped a lot me n my baby, it was not difficult to travel alone with my baby"
Pros: "Plane was new and very nice."
Cons: "Kuwait airport is extremely un organized. Also you cannot upgrade your ticket as the staff in Kuwait are not able."
Pros: "On general quite good"
Cons: "Checking in, issuing boarding passs was very slow. Maybe it has nothing to do with QA."
Pros: "On time and 5 star service"
Cons: "Baghdad is still an armpit. Doha is very nice. Kuwait not so nice. Qatar airlines has the best service I have ever had in 35 years of air travel."
Pros: "I like everything about the flight"
Cons: "Everything was ok"
Pros: "Everything"
Cons: "nothing"
Pros: "I liked everything from A to Z! the aircraft was spacious and new. The staff were very friendly and cooperative and attentive. the seat was comfortable and entertainment system was great!"
Pros: "The crew who were dedicated to our row came by and introduced themselves individually. They came frequently to ask for anything I required. They prompty responded to a request call. The lavatory to passenger ratio for Business class was excellent and I never had to wait for more than a minute. The food was very good but there is room for improvement."
Cons: "Some of the bread and croissants were not really fresh. Fresh fruits were also very limited and not properly ripened."
Cons: "they pot me in another flight"
Pros: "I had aisle chair on a Moscow to Doha leg"
Cons: "I asked for aisle seat on all flights. They gave me window seats except Moscow to Doha leg"
Pros: "The staff"
Cons: "As always the space"
Pros: "Nice crews"
Cons: "No headsets to hear movies"
Pros: "It was a long flight from US but was comfortable. Staff was courteous."
Cons: "We didnt travel on qatar airlines we travelled on airlines from chilie but the staff from qatar airlines"
Cons: "The boarding was not handled properly. There was a 40 mins delay, keeping in mind it was never mentioned on the screens. When seeking guidance from crew members about the flight's boarding different answers were given at different time. First it was no delay, just the plane getting closer to the gate, later followed by a 10 mins wait that later became over 30 mins. Once we finally made it on the flight, when requesting a beverage the only option given is water or orange juice and if you have any dietary restrictions (even when providing said information to the airline) you will remain without food on the shorter flights."
Pros: "Quick boarding/ friendly ground staff as well as the cabin crew! Food was great(even though I don't normally eat plane food) but I enjoyed their meals! Plenty of leg room with the seat compared to other airlines I have flown with! Free wifi on certain planes(even though for 15 mins, better than nothing!)"
Cons: "Could have a bit more choice of movies but wasn't bad"
Cons: "It was canceled while am at the airport and i rebooked"
Cons: "Crowded flight, late departure."
Cons: "I had booked the Amaya lounge for the 3,5 hours stop over. It cost $50+ and was so not worth it! Bad food and uncomfortable chairs plus it was really crowded! Next time I'll just go to a cafe! No seats at the gate when I got there. Slooow boarding!"
Cons: "There was no water in the flight's restrooms"
Cons: "The flight was delayed by an hour which made us muss our connection transfer flight. E then were expected to fly the next day which I refused to do as I was a bridesmaid for my friend that evening so had to be there on Friday"
Pros: "I miss the flight beacous of the gate agent the don't now what the doing I was coming from Washington to Dubai I just need to transfer my bags to this flight and the say ohh we canot do that it was unprofessional people I'm sorry so I book another flight from Dubai to Baghdad"
Cons: "Missed the connecting flight due to some delay. Had to sleep over for a night. A lot of discomfort. New flight time was very later the next day. Messed up all my bookings and schedule."
Pros: "The crew, the food overall experience was excellent. Special thanks to two crew members Mohammad and the other crew she was from India. I got her name unfortunately lost the paper with her name. Her name stars with G or C I think.Thank you for the excellent service."
Pros: "The plane was steady on both flights I went from Kuwait to Doha to DAR. It would be good to note getting a visa in DAR is not a quick process and make sure to bring USD with you as they only take cash."
Cons: "The food wasn't particularly my taste of food, but was still decently prepared. Also note the grapes have seeds, interesting as I am used to seedless grapes in the USA."
Pros: "The plan really comfortable evreything was great"
Cons: "I had chicken three time on the flight. To spicy for my tastes. Even scrambled eggs had a hot sauce on them."
Pros: "Crew were helpful. One even helped me with my carry on bag. A male crew helped me carrying my bag thru the stairs very kind person. I will fly with qatar airways again. Very good experience"
Pros: "This was my first and last time I will ever fly with Swiss airline-it’s been 4 days and I still didn’t receive my baggage and I had all my medicines in them,that’s including my carry on bag too,because it was taking from me @ the gate and I was told I will get it at my final destination,which I didn"
Cons: "I just would like to get my baggage- which is been 4 days since my arrival and they can’t even tell me where they are at!!!...."
Pros: "The expedited transfer from late flight out of Rome was an amazingly efficint process, much appreciated. Was very stressed when I thought I could not make the transfer, but Swissair really had it covered. My compliments"
Pros: "Everything aside from the food and cabin atmosphere."
Cons: "Food and cabin atmosphere. The cabin felt very stuffy and warm."
Pros: "Cabin crew were efficient"
Cons: "Open check in counters on time as scheduled. They were half hour late at least"
Pros: "Flight was very smooth and on schedule."
Cons: "Seating in economy was very cramped (pitch felt like 77”) and food and entertainment nothing special. Somehow I had higher expectations for comfort and service, even in economy."
Pros: "Flight was delayed which caused us to change our flight from United to Lufthansa. Like Lufthansa much better."
Cons: "Flight was delayed. Had to get a different flight because we would miss the next flight."
Pros: "The stewardesses were absolutely amazing, asking/ offering beverages in between main meals t/ out the whole flight! They were just doing their job above and beyond! Wonderful crew especially the girls in the section 30’s on the side FGJK, THANK YOU SO MUCH! YOU WERE AMAZING!"
Pros: "Great cabin crew!"
Cons: "While waiting to board SFO-ZRH flight Swissair personnel walked around and randomly pulled out passengers from line to check luggage dimensions. Since manufacturers adhere to airline baggage standards, no violations were found during checks. This misguided effort only resulted in publicly humiliating Swissair customers. Boarding process was pure pandemonium...this was the first time in recent memory, where all coach passengers were invited to board at the same time! Very inefficient! Crowded seating in coach,with ten passengers sandwiched in across Boeing 767 aircraft. Competing airlines flying identical aircraft have nine across seatings Thin seat cushions cause leg cramps after a few hours."
Pros: "Customer service excellent even though I was in the economic class they made me feel first class!"
Pros: "Efficient, excellent staff and service, beautiful plane"
Cons: "There was a nearly impossible connection time in Zurich."
Pros: "I treated myself to Swiss Business (for a second time) for this trip and it was terrific. From the comfortable seats, the fabulous dinner, the outstanding Swiss staff from the baggage check to the wonderful flight attendants, the flight to Zürich and the return trip to Boston was amazing! I cannot say enough good things about Swiss. I would love to be able to fly Swiss Business again when I travel to Zürich in September 2019."
Pros: "I loved the aircraft, the courtesy, professionalism and friendliness of the cre, the communications from the pilot. The food was very good and tasty which is a great challenge in overseas flights, the choices of drinks. We will definitely travel again on SWISS, this time for a visit to the Alps hiking trails"
Cons: "I can’t think of anything I did not like at all"
Pros: "Missed this flight because the first one was late"
Pros: "The crew was superlative, and after I was stuck for an hour at passport control I found the captain waiting with my dog(in his crate) to make sure of his well being. He said he made sure he kept the climate control at 20c the whole time on the plane. You hear all these animal horror stories but this went above and beyond."
Pros: "Everything"
Cons: "That it wasn’t a flight to Denver"
Pros: "Special GF meals care on board, friendly staff, good food and drinks"
Pros: "On Board Service"
Cons: "Delays"
Pros: "Professionalism of the crew"
Cons: "First there was a mechanical with plane 1. They changed our gate. Then plane 2 was too small and the flight was overbooked by 40. Then the coffee machine was leaking. Then the crew passed their legal time and had to be replaced. Bottom line almost 3 h delay after 6h in ZRH coming from Mumbai"
Cons: "I couldn’t take it. To travel to pass through Canada you need a Visa"
Pros: "We did finally take off for our trip and get to our destination. The movies were tremendous help to pass the time. The food was delicious for hungry tired people"
Cons: "The crews rushed passed you and never offered if you needed further. One cup of soda after all those hours waiting left feeling dehydrated. Crews could have been more accommodating as made me feel like I was inconveniencing them instead of happy to assist me"
Cons: "It was hard to figure out how to request a special meal"
Cons: "They rebooked me on a later flight this same day. This flight to Geneva (change of airports) was late and the flight to Vienna took off with no passengers from our flight, after we were told it would wait. ' I paid for premium seats and did not get rebooked for the same. I am sitting in the Geneva airport for 7 and 1/2 hours, losing my meetings in Vienna. I never expected such poor service from Swissair."
Pros: "Nice crew, nice plane"
Cons: "Late arrival at Dubai, late departure and late at final destination...No information given to passangers!"
Cons: "Not on time at all. Toooooo late boarding"
Pros: "Everything"
Cons: "Nothing"
Pros: "Service"
Cons: "All was great"
Pros: "On time departure; easy flight; seating was spacious"
Cons: "The extra charge for a bag!!!!!!!!!!! Would rather fly Southwest or Jet Blue or others that allow a mid size carry on"
Pros: "Smooth, on time flight"
Pros: "Professional crew"
Cons: "Legroom!!!"
Pros: "Courteous, welcoming crew. All good"
Cons: "No entertainment"
Pros: "Nice plane, organized food and boarding."
Cons: "Nothing really"
Cons: "4-hour delay, followed by announcement of boarding gate, but nobody at security, necessitating weary travelers needing to leave the boarding area to go back out and through security again. On board, I was very uncomfortable, but responsibility primarily not the airlines, but due to seat mate. However, there was a chill wind blowing directly on my face for two hours."
Pros: "The way of treatment"
Cons: "The landing was terrible"
Cons: "Booked four flights from Zurich to Prague, but plans changed. No way to get a refund or cancellation although I tried two weeks beforehand. Disappointing to say the least."
Pros: "Most things were great"
Cons: "Flight was delayed and almost missed my second flight"
Cons: "No announcement regarding delay. No boarding announcement. Very uncomfortable, older business seats. Actually had a sore back after the flight. Couldn't get comfortable. Travelling companion had the same experience. Small screen."
Pros: "Nice staff"
Cons: "Old business class, old enterior, cabin too hot, seat uncomfortable due to permanent deflation of cushion."
Pros: "Even though the flight felt like forever, the cabin crew did such a wonderful job at making us all feel comfortable. The food selection was great and the fact that the staff was approachable was also a great plus. Will definitely fly again using Swiss air. Thank you"
Pros: "Flight attendants were polite and very nice."
Cons: "Flight was delayed, as a result i missed the next flight to Washington DC. My whole schedule was messed up as i had to fly through Chicago. My luggage was lost and i only received it 2 days later. Will file the complaint."
Cons: "If you put the seats this close together, with the amount of recline. Once one person on the fligh reclines their seat it forces everyone else to do so. You can't eat if the person in front of you reclines!"
Pros: "Nice flight attendants. Clean planes."
Cons: "Seat pitch too small-no room. Food was not good. Outdated entertainment movies"
Pros: "fast boarding, great crew."
Cons: "when is SWISS going to change serving something else rather than this chocolate bread during morning flights?"
Pros: "courteous updates; excellent service."
Cons: "waiting 35 minutes for gate upon arrival"
Cons: "The delay at the airport"
Pros: "The snacks were very nice on board. Also, the crew was very patient and helpful!"
Pros: "I liked the fact that I got to Los Angeles safely"
Cons: "The bathrooms were tiny, seemed to be in a bad shape and one of them was straight disgusting. The cabin was crowded and there was not much room to stretch. There seemed to be something wrong with the main dish (special order) and I started to feel ill soon after eating from it. It took a few days to get better. The headset didn't work for most of the trip, even after several attempts by the flight attendant to re-set it."
Cons: "At the moment I bought the tickets, I got in contact with SWISS in order to book the seats and a baby bes for a small baby. However, I was told by the contact center that it was not possible to book seats (not even buying them). I have also tried to do it online, without success. One day before departure, I called again and got the same answer and was told to book seats and baby bes during the check-in at the airport. At the moment of the check-in in Dubai, I was informed exactly the opposite: that I should have requested it via contact center or online up to 48h before the flight!! Personnel at the airport was very impolite. Inside the plan, the crew was very nice and helped us to have seats in front with a small bed for the baby."
Cons: "Wouldn’t change a thing! I don’t always fly! But when I do!! I fly delta!!"
Cons: "For options none. No drink carts at all. Had coffee once after I asked. Poor quality entertainment. Just a huge waste of money."
Pros: "Christina brown was amazing at gate"
Pros: "The staff at Delta are always friendly and helpful and they were able to squeeze me onto a very full flight."
Cons: "The main economy seats were far too narrow."
Pros: "I always have a consistently good experience on Delta. Everything was great."
Pros: "We were in coach and the crew made us feel like it was business class!"
Pros: "The crew was great and the free entertainment was great"
Cons: "Bring back pillows and blankets especially on red eyes out of Anchorage"
Cons: "Not really an experienced flyer. Overall the flight seemed good. No issues with airline or airport. Just don’t understand self-important people that feel compelled to push the overhead storage limits with their bags."
Cons: "1.5 hour delay...no reason given!"
Pros: "Love the fact that the head rests move to support your head better."
Pros: "The male crew member was excellent. He was responsive and speedy with trying to find a solution. He gave me a few flyer miles for my trouble and was empathetic, which is rare."
Cons: "The tv/monitor didn’t work so there wasn’t any entertainment for the majority of the flight."
Cons: "No meal option and my video screen volume did not work"
Pros: "The crew was great and super nice!"
Cons: "Screens with games, more leg room, and not having kids behind us messing with tray tables the whole flight."
Pros: "Not comfortable a little but scary on the flight to Detroit. Way better coming back to Denver"
Cons: "Better screens for in-flight movies. More legroom or upgrade options."
Pros: "Entertainment"
Cons: "Boarding at JFK.Always messy"
Pros: "Boarding was quick"
Cons: "No entertainment, plane was small"
Cons: "First delay notification: 1 hour 20 minutes 1 hour later, Second delay notification: 3 hours 15 minutes 2 hours later: Third delay notification: 3 hour 50 minutes Fourth delay notification: 4 hours 25 minutes Fifth delay notification: 4 hour 32 minutes No explanation for reason. Last time flying Delta."
Pros: "Early and middle seat was open!"
Cons: "Coffee tasted like fish. :("
Pros: "The crew on the airplane was great. We had 2.5 hours turbulences but the crew started to give out drinks as soon they got the ok from the pilot"
Cons: "We went in LGA to the Baggage drop off and the employee there was super rude. On the flight to New York with Delta we had to check our carry ons at the gate because it wasn't enough room for bags in the airplane.so we asked when we checked our one suitcase if we can/should check our carry ons to avoid having to do it at the gate. The delta employee told me sure no problem. He checks in my one suitcase I purchased gives me the tracking paper and says ok have a good flight. I asked him so what is with our carry ons and he told us that that would cost 25$ and we can't check those in at the drop off?!?We ended up taking the carry ons with to the gate and then off course there wasn't enough room on the airplane that we had to check it in. And surprise it was free?? We had never issues with Lufthansa, icelandair etc. with checking our bags at drop off to not needing to carry it around and than still end up to check it at the airplane. Every airline has been more than happy that we volunteer to check our bags that they don't have the trouble at the gate."
Pros: "Not much. Boarding by "zone" works ok, but is no quicker than most other boarding methods."
Cons: "Boeing 767-400ER seats had no leg room for 6'+ traveller like me. The entertainment system was so old that there were no 115v outlets or USB ports. On a 7-hour flight, that is a significant problem for travellers today with multiple electronic devices. Finally, we were not told in advance that we had to go through security twice and through US Customs BEFORE leaving Dublin. So, the 6-hour layover at JFK was a complete waste of our time as we did not have to go through Customs there."
Pros: "Free drinks and snacks - great entertainment system (please read this Frontier)!"
Cons: "Boarding process was agonizingly slow and ineffective"
Pros: "The seats had plenty of leg room and the crew was was very kind."
Cons: "My seat was uncomfortable and I was seated in the only row of the aircraft without entertainment for a four hour flight. Then on top of that the passenger next to me removed his shoes and you could smell his feet from a mile away but the flight attendants never requested for him to replace his shoes."
Pros: "I usually have had great experiences with Delta. The meal selection was limited. By the time they made it up to my seat they had run out of what we wanted. Also, the entertainment system at my seat and my husbands wasn’t working well. One of the bathrooms had a cabinets Tvst oliiiooooiiooooioiooiiiooiio"
Pros: "The staff really helped me out getting on standby so that I didn't have to wait for a 9 hour layover. Overall great experience and great staff."
Pros: "In a pinch they were able t"
Pros: "Big bathrooms, friendly staff, free eyemaks"
Pros: "Great in every way"
Pros: "Excellent piloting and cabin crew."
Cons: "Check in lines were crazy long"
Cons: "My daughter was stuck in SLC for 5 hours because there 1 cancelled flight and 1 delayed flight. It was very upsetting not knowing when she going to arrive in Denver."
Pros: "First leg from San Diego was excellent."
Cons: "Arriving in SLC discovered out flight to Denver was CANCELLED! Had to reschedule to the next day. Not fun!"
Pros: "The entertainment unit allowed me to watch the Denver Broncos game live which helped lessen the delayed departure and uncomfortable seating."
Cons: "Uncomfortable seating....too crowded!! We had a delayed departure by 30-40 minutes because of a computer download issue. Too many folks carrying carry-ons delayed boarding. I wish folks were not encouraged to go that route but to check baggage. This time of year gets even tougher with folks carrying Christmas presents and over sized personal items. Ugh. Not fun to travel this time of year."
Pros: "really helpful and friendly service and nice seats."
Pros: "free texting and entertainment!"
Cons: "our flight was delayed half an hour."
Pros: "Crew was all very nice"
Cons: "Flying is always uncomfortable"
Cons: "Excellent service excellent pilot"
Pros: "Overall, the flight was very smooth and I thought the crew did a great job."
Cons: "I know this is a federal regulation, but I have to mention it as it is part of the boarding process. For the life of me, I can't understand why it is necessary to go through security again after re-entering the country. Understandable that I have to go through customs, but going through security again is ridiculous."
Pros: "Free in flight entertainment"
Cons: "One of my bags went to Santa Fe"
Pros: "Entertainment"
Cons: "This is my third flight this year with Delta and every time we wait for the "crew" to get off from another flight. And as soon as they get there we can board. It's getting very annoying. Fix it."
Pros: "Early arrival. And service"
Cons: "I was assigned very last seat and there is no reclining option."
Cons: "long wait and delayed flight"
Pros: "WiFi, good flight attendants"
Cons: "Would like to see Direct TV along with Delta Suite so can watch live TV"
Pros: "Attendants and entertainment"
Cons: "Delays for no explained reason"
Pros: "One male attendant from the first class cabin - super sweet and attentive to our needs even tho we're not seating in the premium cabin"
Cons: "Junior attendants in economy comfort seat - so lazy and whiny!"
Pros: "From the Ground crew to the Flight crew, you can feel the genuine care and thoughtfulness of everyone! They even remember you, if you fly often enough, and let you know how much they appreciate your business."
Pros: "Very professional and caring."
Cons: "Flight was repeatedly delayed. Ended up being over 3 hours late to depart due to weather. Another delay due to mechanical problems."
Cons: "I've only experienced delayed flights with Delta ... and this was no exception. It wasn't weather-related, nor a late flight delivering a plane - just no ground crew to service the plane between flights."
Pros: "Crew is excellent, polite and personal!"
Cons: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Cons: "Bigger seats the new ones are way to narrow"
Cons: "Still don’t have my luggage yet"
Pros: "The crew."
Cons: "The time between flights."
Pros: "Almost everything, especially the crew."
Cons: "Don’t feel like anything should be better to be honest"
Pros: "Usual faultless KLM experience"
Cons: "Nothing."
Pros: "The crew was great. The soecial meal request was hadled well despite oversight."
Cons: "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
Pros: "Friendly crew, upgraded seat was worthwhile"
Cons: "More snacks in between meals,"
Cons: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Cons: "The plane was very hot"
Pros: "The crew"
Cons: "Seat comfort"
Pros: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Pros: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Cons: "Not having to walk outside in Edinbur4gh to board the flight."
Cons: "Need more leg room!!! Larger meals needed."
Cons: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
Cons: "No reading light in my seat..."
Pros: "Good comfortable seat with extra leg room. Pleasant crew."
Pros: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
Pros: "Gaps between seats are very narrow."
Cons: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Cons: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
Cons: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
Pros: "Flying with KLM is a pleasure"
Pros: "The crew was efficient. Flight left on time. Food and wine served."
Cons: "No entertainment."
Pros: "Everything was clean and well organized."
Cons: "The flight was delayed 1 1/2 hours."
Pros: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."
Pros: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Cons: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."
Pros: "Interior of the plane was clean. Smooth landing."
Cons: "Pilot did not avoid turbulence"
Pros: "Food was excellent, frequent and filling"
Cons: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
Pros: "The leg room, was surprisingly roomy"
Cons: "The food and that there was no entertainment."
Cons: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
Cons: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."
Pros: "Friendly attendants. Decent food, and frequent snacks and beverages."
Cons: "No charging ports for electronic devices."
Pros: "Boarding was quick, Flight on time....just a regular service and plane"
Cons: "Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old"
Pros: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Cons: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
Cons: "Crowded seating, 20-year old video system, headphones that did not match the two-jack system, lackluster service in flight. Generally my experience with KLM has been good, but this was well below average."
Pros: "Airlines issue"
Cons: "Profiling certain customers"
Pros: "Nice seats, comfortable."
Cons: "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."
Pros: "The flight attendants could not do enough for you."
Cons: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."
Pros: "Good multi media access and content"
Pros: "staff was fine"
Cons: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"
Pros: "On time."
Cons: "No negative"
Pros: "That we didn't crash"
Cons: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
Pros: "I was upgraded to Buisness so, no complaints"
Cons: "No Marlboro light cigarettes on the duty free shopping cart"
Pros: "The staff was fast and curteous."
Cons: "There is not anything to complain about besides the usual discomfort of travel."
Pros: "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
Cons: "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."
Pros: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
Cons: "No complaints at all."
Pros: "I ended up getting home with less delay than originally predicted. I guess that's a good thing Also delta customer service was super polite and trying to help when I called"
Cons: "Delay again... seems to be pretty frequent on KLM flights at least on the ones I flew with in the past 4 years... this time it was 3hours wait due to a technical issue... no alternative flight option and we ended up getting a very old plane as a replacement. In addition people at info terminals are disorganized and not kind at all.."
Pros: "Captain was updating us with the delay status."
Cons: "You have to be gold to get the priority boarding. In other countries I can do it with my silver status."
I flew business class. But nothing compare to business class. Lounge closed in Vienna. Not exist at all in Tel Aviv. Priority boarding not exist in Tel Aviv despite available business counter. Nobody in front of me was checked in to Business or with Senator status. No welcome drinks. All overall awful experience.
Pros: "The crew members were so sweet."
Cons: "Flight was late. I missed my connection."
Pros: "Very smooth boarding on both flights, a smooth transfer between flights, and comfortable seats (especially nice flexible headrest on longhaul flight). Very friendly and helpful crew."
Cons: "Movies available weren't to my taste, which isn't important anyway."
Pros: "Amazing flight , crew excellent , good food. Definitely I will travel again with Austrian Airlines"
Pros: "Check in was swift"
Cons: "Friendlier approach from the crew"
Cons: "To arrive on time"
Cons: "Nothing. The plane was clean, everything was on time, and everyone was polite and professional."
Pros: "Arrival to the terminal was a breeze, and security was fast and efficient. What more can a traveler ask for?"
Cons: "The executive lounge was a bit crowded. But if that is my only complaint, that’s not too bad. A well designed airport!"
Pros: "Very nice staff on board and timely departure"
Cons: "Cold during the flight"
Pros: "I liked the abundant choices for entertainment and the comfortable seating."
Cons: "Some members of the crew weren’t so pleasant. One didn’t speak to me while I was helping my child in the aisle, but rather rudely pushed her out of the way instead of saying excuse me or waiting a moment for her to sit back down into her seat."
Cons: "The plane was HUGE, too big. With such a big plane the crowd formed by the gate waiting to board was unmanageable. Also the giant plane felt like it was hard to maneuver during take off and landing. I would very much prefer a smaller plane. The touch screen in front of me was not always responding when I tried to tap the screen. The audio jack was also not working great; sometimes I did not have audio in my right earbud and I had to turn and fidget the plug. The earbuds provided by the airline did not even work when plugged into the screen, I had to use my own earbuds."
Pros: "The crew was superb. Extended leg room seats had a lot of legroom. Good wines, decent dinner."
Cons: "Very strict carry on policies, much strictet than US carrieers, primarily by weight. Known traveler numbers (Glibal Entry) were not askrd at the time of online check in and ad a result, TSA Pre didnt show up on out boarding passes. Agent at the counter coulsnt dix it euther. Surprisingly, very disappointing breakfast."
Pros: "Fast disembark. Used both ends."
Cons: "No entertainment. Luckily, it was late or I would have missed it because my previous plane was so late."
Pros: "Smooth ride, good breakfast and charming flight attendant."
Cons: "Nothing"
Cons: "See red comment above."
Pros: "all good."
Cons: "austrian airlines female flight attendants have to wear ALL red. it seems a bit much."
Cons: "the entertainment was broken, they didn't offer WIFI. the crew was very rude and crabby."
Pros: "Arriving alive. Attentive service was a nice bonus."
Cons: "I am alive. Everything else seems utterly petty (even the total lack of dancing monkeys!)"
Cons: "Chaotic boarding process, no clear communication with passengers, delays in boarding not explained, people sent away or told off, huge attitude and chip on the shoulder. In the U.S., we are customers that paid for a service and are asking for details on that service. In Europe, we are annoyances that depend on staff at the boarding gates to get on the plane, so power tripping and general disdain to customers beings confused are part of the game. I will try never to fly Austrian Airlines again. Absolutely unacceptable behavior toward families, mothers with children, senior citizens. I can almost see the smirks and annoyed and superior attitude of staff at the boarding gate when they had to deal with more passengers asking why boarding hasn't started half an hour ago when we were announced it would. No answers, just show me the passport and boarding pass, ok, please go back, we'll let you know, then ignore questions."
Cons: "Flyght was terible"
Pros: "We had a friendly conversation about our travels. The lady explained the entire baggage process clearly. The security folks were equally friendly. Just a real nice experience at the Lugano airport."
Cons: "Not one thong!"
Cons: "A319 is inherently a badly arranged seating layout. Was in Row 30, no recline, and 3 full grown men for a 3 1/2 hour flight. I wonder if squeezing in the extra 3 or 6 seats is a payout when looking at people's likelihood to fly again?"
Cons: "A poor choice of video/film/documentaries. Limited and uninteresting."
Pros: "You guys have. Very professional crew !!"
Cons: "The customer service In Europe wasn’t helping out at all"
Cons: "Flight was cancelled. Ended up on Swiss Air. Only good thing about Austrian was they booked us on other flights at the check in desk."
Pros: "Nothing"
Cons: "Everything"
Cons: "I was at the back of the plane with the constant cold air breeze, it was impossible to avoid!. I caught heavy cold and still recovering!"
Pros: "Would have loved shorter transit time through Vienna, or Amman-Frankfurt-DTW (both ways)"
Cons: "Transit time through Vienna was particularly frustrating."
Pros: "Being on time"
Cons: "No pillows,only carb food"
Pros: "All was great"
Cons: "except we could not do an online check-in"
Cons: "The connecting flight from Vienna to TLV was terrible. Austrian airline employees at the airport are rude. The information about our connecting flight was not readily or easily accessible. The flight crew from Vienna to TLV were not kind. My daughter 11 years old went hungry without a meal. The stewardess kept telling her the food was coming & never did. This was a terrible trip & we will never use Austrian air again. I will tell all my family & friends of my terrible experience."
Cons: "Bad ground crew luggage problems because their web payment service is not working. CS did not reply with solution"
Pros: "The seats on Austrian airline are very comfortable"
Cons: "Lufthansa lost my luggage for the first two days of my trip. It really hindered my ability to enjoy my first couple days of a fairly short trip to a new country"
Pros: "that everything was in order - alles in ordnung, without much fuss."
Cons: "the passenegers - too much farting"
Cons: "Flight was delayed an hour after boarding to wait for passengers from another flight. I understand waiting 10-15 mins but one hour was way too long."
Cons: "Give me some knee room. I'm only 5 10 - What happens to the tall people?"
Cons: "5 hour delay. One staff member said there would be a delay, the second said there was no delay and after a couple hours the delay was confirmed. I was told the flight was full without the attendant even checking, flight was actually not even close to full. Nobody wanted to help and do their job, they just want to send you on your way."
Pros: "The hostess are very friendly, good customer knowledge with worm smiles. My name is mulugeta Assefa"
Cons: "The service is outstanding I love it. The hostess are very friendly and they have excellent customer service knowledge. I'm happy. ..thanks..... My name is mulugeta Assefa"
Pros: "The flight was on time, and the attendents on Austrian engaging and charming crew"
Cons: "nothing in particular"
Pros: "Boarding was efficient and quick"
Cons: "Seats were uncomfortable."
Pros: "Flight services were good. Staff friendly. food was good"
Cons: "Maybe I was upset due to the issues at the first leg so could not enjoy this one"
Pros: "The crew worked so hard and were always ready to do more for any problem that arose, be it, mothers with babies, the elderly and infirm, the less than gracious occasional passenger, or younger children. The entertaining things on the individual screens also helped make the long periods of sitting more manageable for young and old."
Cons: "I didn't like how the passengers in general, left the cabin of the plane in such a mess! The crew came through several times for refuse, so I couldn't understand. Leaving pillows and blankets should be the only thing to clear out. Maybe a note on the TV screen could say, "a tidy plane helps flights be on time :-)""
Pros: "We paid extra for extra leg room. Exit row. Well worth Cabin crew very good and friendly"
Cons: "Connecting flight on United. Horrible experience Chicago to Vegas.seats are small, feeling of claustiphobia, nothing free on entertainment. Only interested in adding to price of ticket. Very warm A/c didn't work well. Totally bad experience on United. Never want to fly on them again"
Cons: "Flight from Dulles to Vienna was cancelled in the morning on the day of departure. We contacted Austrian and rebooked with Air France. The Air France flights were good overall. The food was okay, entertainment excellent, comfort good, boarding good, crew okay. On flight to Paris, the crew did not serve water during the period between dinner and the service before landing."
Cons: "The Air France flight was good overall. The food was okay, comfort good, boarding good, crew excellent."
Pros: "Served a lot of food. Most personnel friendly and helpful. Enjoyed entertainment selections. Plus this flight was $300 cheaper than the others. Convenient times and choice of airports."
Pros: "Everything"
Cons: "You didn't let me sit next to my partner"