Daily cleaning, installation of cabin HEPA filters on flights from Middle East to Columbia
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Scores according to KAYAK customer reviews
Pros: "Amazing crew, seats were super confortable. Overall top experience !"
Pros: "So welcoming and so caring"
Cons: "Delayed flight for no apparent reason"
Pros: "Crew was OK."
Cons: "Seats in business class extremely uncomfortable, almost no recline. Very old entertainment equipment. Really disappointing flight given lack of comfort in business class."
Pros: "The crew and accommodations"
Cons: "Availability of vegan meals"
Pros: "Seats are very comfortable, easy boarding, good crew"
Cons: "Food - I wish you have healthy options"
Pros: "Food was good, and the crew were very patient and polite - went out of their way to make us comfortable."
Cons: "The aircraft seemed to be really old. The entertainment system on the seat I was allotted did not work, and I had to change seats. In the new seat, the entertainment system worked, but the seat didn't recline, and I had to change seats again - from an initially allotted aisle seat, to a middle seat. Also, the food service time was weird - we got a full lunch about an hour before we landed, which didn't make sense, and had to wait almost 5 - 6 hours between brunch and our next meal - a movie snack. Most passengers were famished by the time the lunch was served. Also, why was there no wifi?"
Pros: "The other two seats in my row were not occupied"
Cons: "The excessive and second security checking at Doha"
Pros: "New plane and Q suite was excellent"
Cons: "The AVML selection could be better"
Pros: "Everything was great ,On time , comfortable seeds, Crew were very nice , boarding was quick Thank you Qatar Airways"
Cons: "the area I sat in smelled weird even though the crew helped spray a solution it didn’t help the smell .. Vegetarian meal is not good"
Pros: "The business class service is second to none. Very courteous staff, superb on demand menu with ausome selections."
Cons: "Cleanliness of cabin. Aminity kit is outrageous."
Pros: "Modern plane and great crew."
Pros: "The crew, especially Martin and Imen, were fabulous!"
Cons: "The changed the time of flight had to wait airport for 5 hrs"
Pros: "Food was very good and plentiful"
Pros: "The Crew has been excellent"
Cons: "When I arrived at the Airport in Arusha (JRO) my reserved row 23 aisle seats for the DOH to JFK segment were changed to the (last cabin section row 31); also my aisle seat was changed to a middle seat Food was better from JFK to DOH Entertainment was lacking - movie and TV selection was poor for 20+ hours of flight time"
Pros: "In my departure flight, there were many empty seats and the crew let us move to another seat to lay down and sleep. Also the food was very good and there was a great selection of movies."
Pros: "The staff is friendly .. and polite .. yhe explain well the rules and safety . They listen to costumer.. they make amends and or do what they can do to provide good and quality service"
Cons: "There is nothing in particular .. but i woud suggest .. more good food."
Pros: "Comfy, good food, good service"
Cons: "No internet. Limited movie options."
Pros: "Great travel experience. We flew economy. Spacious, good service, comfy, on time."
Pros: "The flight attendants are always friendly and helpful"
Pros: "Good amenity kit. Decent food offerings. Great range of alcoholic beverages"
Cons: "Business class crew were overstretched and inattentive. Had to find my own seat and flag crew down for hot towel."
Cons: "Seats are way uncomfortable and small"
Cons: "Seats are too small"
Pros: "Loved the food and entertainment."
Cons: "Not enough leg room and space between the chair in front."
Pros: "Selection of alcohol."
Cons: "The selection of food."
Pros: "Service and crue was good"
Pros: "Extremely like Qatar airways Both ground services and in flight service are excellent"
Cons: "Nothing . everything was fine."
Cons: "Nothing wrong every thing is good"
Pros: "Crew is very helpful and friendly. Camecthrough with drinks at good pace. Check in very smooth"
Cons: "Food - very mediocre and felt like each meal was similar"
Pros: "Qatar Airways Is Fantastic Service"
Cons: "Service and Food Selection"
Pros: "2 bag checks allowed and being giv n th option to check in an additional carry on at no charge."
Cons: "Boarding was hodge-podge. Seats are way too close together for a long haul...person's tray in front of me was in my face the entire trip and she didn't bother inclining throughout so had to eat my meals like a contortionist. Cramming more seats into a finite space seems to be what all airlines are doing these days. This of us whom are above average in height are forced to insure a more painful and uncomfortable flight as a result."
Pros: "Food was good."
Cons: "I didn't appreciate the fact that Qatar opened so late at the Abu Dhabi airport, nor did I appreciate that the woman who printed out my boarding pass royally screwed up and printed gate 8 , when in fact it was gate 3. That was total BS. Supposing I missed my flight due to her negligence ??"
Pros: "As always, Qatar Airways has new planes, comfortable seats, clean atmosphere, and pretty good leg spaces. They fly on time and land on time."
Cons: "1. Food - It was not that great, especially if you are allergic to cold. It applies to asthmatic patients like me. You have very limited choices. The only hot item in my whole tray was "chicken mixed rice". Everything else from yoghurt to fruits went waste. Can we have HOT FOODS for people like me? 2. Flight Attendants - It seemed that the flight attendants were not so experienced at handling customers. Plus, several of them had poor English. That would have been okay if they had patience to listen to me slowly. But, they seemed to be in hurry and not wait enough to understand my request properly. I was asking HOT WATER and they were repeatedly handing me COLD WATER. Plus, they could see me breathing heavily and feeling great discomfort. Nobody asked me 'ARE YOU OKAY?". It seemed, they didn't care for customers like me. I found a serious lack of CUSTOMER RESPONSIVENESS, forget PRO-ACTIVENESS among several flight attendants. Finally, I found an example of SNOBBERY in the plane. A flight attendant was asking a couple sitting next to me to fill up the FEEDBACK FORM. They looked like from Middle East but were British citizens. They didn't talk to me even though I volunteered at frist to introduce myself. The lady was especially rude to me. They were dressed like high class folks. That's it. They neither represented the hundreds of passengers, especially Indians, in the Economy Cabin, nor were they friendly to fellow passengers. It left me with a feeling that Qatar Airways attendants were judging a book by cover and asking the wrong persons to fill the form who didn't really represent their majority customers for that cabin."
Pros: "From start to finish the whole process with Qatar Airways was smooth and excellent."
Cons: "Somebody smoke in the bathroom. My husband went and told the crew. But nothing was sone. They should have announced in the plane and action should have taken."
Pros: "Food was good."
Cons: "The seat in front of me was occupied by an adult who kept bouncing and reclining seats. The crew did not respond to call lights. No Wi-Fi on such a long flight."
Pros: "the best air line I've ever been"
Pros: "Almost nothing"
Pros: "Food and drink options. Courteous."
Cons: "Smells from others"
Cons: "No internet"
Pros: "Rhank you dear Qatar for excellent customer service"
Pros: "I was given great service by a Nadine in Detroit with JetBlue. She was very calm and helpful with me getting a baggage claim."
Cons: "My bag wasn't transferred to the next plane in Boston so I couldn't get my bags when I got off the plane. I wish someone would have told me because j waited in Detroit for about 1 hour for my bags without any mention of bags that didn't transfer."
Pros: "Everything were good"
Cons: "Everything. Major delay, lost my vacation time"
Pros: "I paid for a full seat and the person next to me was so overweight, I had the use of less than 2/3 of my seat. My rifgt shoulder, neck and back was very sore when I got off the plane from lack of any movement."
Cons: "Severely overweight people should not be forced onto another adult if they cannot fit in their own seat."
Pros: "The airlines bumped us up to better seats without us asking!"
Pros: "Good seats and very clear"
Pros: "The crew was amiable. The plane was crowded but clean."
Pros: "Lisa I. was one of the best flight attendants I have ever observed. She enjoys being on the airplane with people who need help, comfort, to complain about anything. She was all over the airplane and refused a tip when I tried to insist she accept it. She said, “I have been doing this for a long time, I am tipped by seeing passengers having a pleasant flight.” I had goosebumps and the two women to my left and right were also impressed by her professionalism. I pray that Lisa is working on my flight home!"
Cons: "Absolutely nothing, even with 30 to 45 MPH winds, the plane was gentle. The passenger next to me was scared. Lisa said to let her know if she needed anything, the woman was fine the whole flight. Lisa came by with extra snacks and she smiled and said she was doing well!"
Pros: "Friendly crew, smooth flight and comfortable seats."
Cons: "Over booked flight"
Cons: "Not gotten cancelled on August 18 and delayed for 24 hours with no compensation for hotel we had to get. Then would be nice to not get delayed 4 times on today’s flight arriving home at 2 in the morning on a day we HAVE to go to work because we already are in trouble for missing previous day."
Cons: "Stewardess very rude"
Cons: "2.5 hour delay on the ground - very poor communication from Crew"
Cons: "We left more than two hours late because of a mechanical issue with the plane that wasn’t caught until all passengers had boarded the plane. We were forced to deboard the plane after an hour of waiting."
Pros: "Excellent crew"
Cons: "Couldn’t. Ate, slept, woke, ate and landed. Too easy"
Pros: "The crew was awesome, very attentive and helpful."
Cons: "The plain was very old meaning no screens, outlets, pretty much no entertainment what so ever."
Pros: "Pretty standard flight"
Cons: "Inconvenient timing and overcrowded with obnoxious children sitting on laps. No attempts made to change their behavior by crew or parents."
Pros: "While the incoming flight arrived late causing us to board late, the flight still landed almost 2o minutes early. The staff was very friendly as well."
Pros: "Great crew cabin and excellent service at the checking area"
Pros: "The actual flight itself was fine and the inflight entertainment provided good entertainment."
Cons: "From the begining the trip was plagued by delays. I was supposed to leave Monterey at 0600, we didnt leave until 0630. Then my Phoenix flight was delayed by two hours that caused me to shift flights in Charlotte because i would miss my connection. Lastly, they had to change a break on the plane leaving Charlotte so instead of getting home at 7 like i was supposed to, i got into Norfolk at 1139 pm."
Cons: "When will the airlines stop cramming so many people in planes with seats that are too cramped. Especially when you are on a regional flight, with a seat crammed in a corner that does not recline."
Cons: "No outlet and waited idle for a long time before getting to get off plane also had to walk my bag back bc there was no overhead storage space in the bins which prevented me from getting off the plane sooner"
Pros: "new plane, on time"
Cons: "Somewhat bumpy landing if I'm being picky..."
Cons: "Although we can't fault the airline for turning back after being in flight for an hour (due to some computer glitch), it created a 5-hour plus delay. American Airlines was operating the BA flight. They put up passengers in a hotel and provided us with meal vouchers. This was appreciated. But the hotel was shabby and its staff including the shuttle driver were rude and slow. Considering the horrible delay we experienced getting to our destination, this 2-day return from Spain to Atlanta, was just bitter icing on the cake."
Cons: "The crew was rude, one member complained the whole time saying she deserved a raise. We sat on the runway an hour because we were overweight and had to burn off fuel (which lead to me almost missing my connecting flight. they didn't ask before having someone sit next to me (when the seat was suppose to be free). was woken for every reason except food. check in was a nightmare and I was selected for extra checks (so I couldn't check in online). Terrible. Will never fly American Airlines again!"
Cons: "There were no available snacks and drinks between meals in a long international flight. In other airlines, they have continous supplies of snacks and drinks at the food area for passengers to enjoy at their leisure."
Cons: "No screens in each seat."
Pros: "Flight crew was friendly."
Cons: "We taxied on the runway for over an hour. The plane was uncomfortably hot while we taxied. They could have waited to board the flight or served drinks while we waited."
Pros: "Once we got on the plane, it was fine."
Cons: "Flight was late, which we were told was because of a crew shortage. It was hard to get information at the Barcelona airport as to how late the flight would be or why it was late."
Cons: "The cabin was extremely hot, taxi time and time sitting in the plane took way to long. Air flow was extremely limited"
Pros: "On time arrival"
Cons: "It apparently was not noticed until the last minute that the plane parked at the designated gate was not the right plane. Just as we were ready to board, had to change gates. the announcement of new gate was not in clear English. Instead of saying 'C' as in Charlie, just C3, which sounded like a D, which would have been a concourse change. Little things, but they add up, when your previous flight was late on arrival."
Pros: "Crew was professional, flight was smooth."
Cons: "Plane was old. NO in-seat power, no USB chargers, no in-seat entertainment. TV monitors in the aisles? Is this the 1990s? One crappy movie? The "headsets" are a joke. Too many announcements - and I don't like it when they play movie trailers, commercials, etc. over the sound system. The food was horrific. I wish American Airlines would charge $20 more per ticket and provide some reasonable food. Everything just screamed LOW QUALITY. Lucky I had brought a sandwich and some snacks with me on board. The food was so bad that I didn't even touch it. They should just eliminate the food completely and tell people to bring their own on board."
Pros: "In your Chicago office. He was extremely helpful both to us (too older ladies) and to others. Please thank him for us and look at him for a promotion. I think he may work for American Airlines instead of British Airways."
Pros: "Boarding was structured as usual"
Cons: "The flight was delayed by more than an hour. No reason was given. There seemed to be an issue with the maintenance log, which I overheard I arrived late to Piarco"
Pros: "The amount of food we received was very unexpected and it was in abundance! The crew was awesome and friendly."
Cons: "I wish I could have picked my own entertainment to watch. But what was shown was entertaining."
Pros: "Excellent service! Nice, smooth flight. Recommended!"
Pros: "The new Dreamliner was amazing. However my great experience was also directly a result of the unfilled nature of the plane. This gave so much room to the passengers, food service was fast and plentiful, and crew was in a good mood."
Cons: "Food is horrible Change seats without notice"
Pros: "Very cold flight. Sat on tarmac for a long time before leaving"
Cons: "Freezing and late"
Pros: "I didn't go with AA, I was rebooked with Jet blue but AA would have been just fine"
Cons: "LATAM had a 12 hour delay which caused me to miss two flights. They tried to blame AA for it. Latam also tried to blame AA when they lost my bags on the way there."
Pros: "Fast boarding"
Cons: "Paying for WiFi"
Cons: "Huge delay"
Pros: "no usb charger"
Pros: "The tv in the seat back"
Cons: "The lack of knowledge and carding of the desk staff i was so looking forward to this vacation and it ended in nightmare 2 missed connections, 3+ hours added driving for my ride home and getting home at 3:30am or later whwn I would have been home at 11:00 luggage sent on with out me on the flight all in all very disappointing"
Pros: "A two hour ride on an airplane without having to drive."
Cons: "The seats are extremely uncomfortable on this pane."
Cons: "America Airlines...worst service and just a horrible experience"
Pros: "Everything about the flight seemed fast. From the boarding process to the landing process. It was a very fast flight. Much faster than Southwest Airlines."
Cons: "It was a 6 am flight and the crew looked like it was a 6 am flight. No smiles. No energy. They looked like they didn't like their job. Maybe they needed coffee."
Cons: "900$ flight change"
Pros: "Crew and breakfast business class"
Cons: "It was canceled. Minimal customer service"
Pros: "Nice attendant."
Cons: "Very late."
Cons: "Keeping time my 14 hour flight turned into 40 hours!"
Cons: "My flight on Monday night was delayed til Tuesday morning, at the last minute, defeating the whole purpose of my trip"
Cons: "Leg room"
Pros: "Plane was clean and crew was hard working. Good coffee!"
Cons: "The lines at the EWR terminal were a NIGHTMARE. Will avoid United EWR terminal in the future. Encountered some RUDE customers too (not United’s fault but overall frustration with lines didn’t help)."
Cons: "Delays, seat assignment changed, the food"
Pros: "Great service"
Cons: "Delay flight"
Pros: "Met chief pilot at Wendy’s before flight. He was friendly and gave us confidence"
Cons: "The seats were too close together and very uncomfortable"
Pros: "No carry-on charge, free beverages, in flight entertainment, great movie selections"
Pros: "Friendly staff, great food.Overall good flight"
Cons: "Limited Space for Carry on luggage had to exit plane in order to check the bag in to cargo area. Confused as to why the crew chosen had no Spanish speaking attendants. We were going to panama there will more then 1 traveler that may not know how to speak English."
Pros: "Very happy United had a vegan option for dinner. Wasn't the most delicious food in the world, but airplane food seldom is and I was very happy to even have had an option."
Cons: "This was a 5 hour flight that was overnight, but the crew turned all of the lights on for dinner service and then turned them all on again for a breakfast service. I was stuck next to a kid who was kicking me every two seconds, one of the crew members kept hitting me with the food cart (my elbow was on the arm rest, not sticking out into the aisle). All in all, I got absolutely no sleep, so I was delirious and miserable once I landed in London."
Cons: "i had no space & couldn’t move because passenger next to me should have been required to purchase TWO SEATS!!! I could not move entire flight & he had armrest up & took up my space & full plant so i could not move elsewhere. my neck is still killing me because i had to turn my head to stay away from his face. i will NEVER fly united again."
Cons: "If you're going to offer wifi that people have to pay for, you should probably get a more reliable system! It's ridiculous!"
Cons: "It would be great if there were music channels included in the online entertainment choices :)"
Pros: "Crew was nice"
Cons: "Flight was 4 hours late. The seat was so small, I could not open the tablet (folding tablet in armrest). I am 6" tall and medium built. That tablet can only fit a kid"
Pros: "Rebooked me a nonstop flight to my destination!"
Cons: "Delays. O'Hare. United. Storms and air traffic control. Looking all across the board, it didn't look like anyone was leaving Chicago anytime soon."
Cons: "Seats were much too close. The passenger in front of me reclined his seat and his head was only a few inches from me."
Pros: "I liked the extra room economy plus afforded me. It was a long flight, no real complaints. What can you expect from a 16 hour flight."
Cons: "No major issues or concerns"
Pros: "Clear communication on gate change. Received a text message before the gate personal were even aware."
Cons: "Wish the plane had an outlet for charging. My previous United flight did."
Cons: "Flight was delayed from 8:20 to 12:40"
Pros: "Free Tv because of the delay."
Cons: "Hot as hell, AC terrible. Cramp"
Pros: "Seat flight comfort"
Cons: "TSA, food was bad in first class,"
Pros: "Appreciated the boarding style, more organized crowds"
Cons: "Seats are getting too small, not enough room for elbows"
Cons: "Flight was delayed 3 hours"
Pros: "Warm and friendly flight crew"
Cons: "Flight delayed for over 3 hours"
Cons: "Flight cancelled"
Cons: "Don't lie to customers and tell us there is a 10 minutes delay, when we can all see that the plane we're supposed to leave on hasn't even arrived yet. Give us honest delay times so that we can make choices about using the bathroom, getting a bite to eat or stretching our legs."
Pros: "The flight attendant and pilot were very nice. Even though this was a smaller plane, there was more room."
Cons: "Though I did not expect a meal on such a short flight, any entertainment would have been appreciated."
Cons: "Flight delays"
Pros: "Crew was friendly."
Cons: "My flight was delayed twice on both the trip out and the return. It's not such a bit deal for a longer flight, but when the flight is barely more than an hour and it's delayed for an hour each time it really starts to negate the point of flying instead of driving when you factor in the airport time."
Cons: "Flight was delayed 3 hours. In 15 minute increments so we kept thinking we were leaving and then it kept getting delayed. Almost missed my brother's graduation from basic training. Not pleased. I would like some kind of compensation for this. Also I am flying back now and my flights have been very delayed and I will arrive at least seven hours later than planned."
Cons: "Crew in First was a joke. Not even offered water. What a terrible service."
Pros: "Everything was great we just had to sit for mechanical issues. Announcing ETAs is crucial for those of us getting picked up"
Cons: "Everything, United blows"
Pros: "I was given TSA precheck which was great."
Cons: "I didn't get the seat I selected, rather the very last row next to the toilet. not the fault of United but hit terrible turbulence."
Cons: "3 hrs to board the damn flight"
Pros: "Just noticed survey on my flight from Omaha to Chicago. Sadly I woke up to find that that flight was cancelled and I had to reschedule and flown to Denver instead."
Cons: "The stewardess wasn't the least bit helpful. I did not see any friendliness on her part to anyway. It was like she had to do the job but didn't like being there. So very weird. My original flight to Milwaukee with stop in Chicago was cancelled. This was a flight that took me to Denver and then Milwaukee. Therefore cold for over two hours. Not a good experience with United."
Pros: "Crew was very good."
Pros: "The crew was very informing and they fly attendants were very polite"
Cons: "Once we arrived Ohara airport this went from bad to worse. The plane arrived late and the we sat in the airplane for over 2hours because of repairs being made. I feel like the crew cold have been more forthcoming about what was happening it took at least .30min before we were told anything. After sitting on the plane for over 1 hours they finally move us to a new plane to board all over again it was very unorganized ."
Pros: "Computerised and self check-in was good and fast."
Cons: "Require united app on smartphone or tablet. Don't expect personal screen as its not available. Unfriendly crew and food was bad."
Cons: "My connecting flight was cancelled and had to be taken to another airport for a connecting flight and was told that it was overbooked Very stressful situation to wait to find out if we had a seat available on that flight if not wait till the next one. Terrible"
Cons: "The flight coming back to Houston was late."
Pros: "Flight departed and arrived on time. Flight attendants were courteous. Boarding was quick."
Pros: "Booked on kayak, assigned a middle seat with a lap infant (ridiculous!) There were no aisle or window seats available but gate agent was able to move us to a bulkhead so at least we had enough leg room to accommodate us both. Thank you United, but thumbs down to auto seat assignments."
Pros: "everyone was quick, efficient, and customer oriented. seats were comfortable and the snacks were nice."
Cons: "Read the prior review. Maintenance problem with aircraft caused an additional one hour layover to the original 3 hour layover."
Airlines flying from Middle East to Columbia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Middle East to Columbia
Masks required on board, masks provided on flights from Middle East to Columbia
Social distancing seating
Middle seats unavailable to book on flights from Middle East to Columbia
Testing for antibodies, testing for symptoms for flights from Middle East to Columbia
Waiving of change fees. Search flexible flights from Middle East to Columbia