Daily cleaning, installation of cabin HEPA filters on flights from Middle East to Greenville
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Scores according to KAYAK customer reviews
Pros: "Awesome crew and comfortable flight. Food was good also!"
Cons: "Nothing really. There was plenty of room this flight so wide and I had the ability to sleep a little more comfortable."
Pros: "Crew was wonderful. Comfortable seat with nice meal. Overall loved it"
Pros: "The crew was super attentive. The seats were really confortable. I loved that the seat would completely flatten to make a « bed », wonderfully for sleeping!"
Cons: "The check in and boarding in Kathmandu was really not good. I requested wheelchair assistance when I booked, and was never offered a wheelchair nor any assistance for that matter ..."
Cons: "Be more professional"
Pros: "The crew was unparalleled. Really. Attentive. Friendly."
Cons: "Nothing could have been better beyond the signs at the gate."
Pros: "The crew was amazing"
Cons: "it would be better if the flight departure on the scheduled time"
Pros: "Discount offer"
Cons: "they cancelled by booking just before hour depature.."
Cons: "Thank for everything it is excellent"
Cons: "everything. see what i mentioned above. i will not book through your company again"
Pros: "Fabulous service from start to finish Excellent cabin, spacious & impeccably clean Super choice of food and drinks We travelled in the business cabin which I have to say, rivals many so-called 'First Class' products. The crew were courteous, addressing us by name and nothing was too much trouble."
Cons: "Boarding at Bali Airport is chaotic. This can hardly be attributed to Qatar Airways but this needs to be sorted out. When boarding began, it started with "Group 1" rather than business and other priority customers. It ended up rather chaotic with boarding halted at the end of the escalator causing a very uncomfortable situation as people struggled to get off the escalator."
Pros: "Good movie selection, very friendly crew"
Cons: "On my flight from PHL to KHI, both legs had perfect head/necks that were adjustable. But on the flight from DOH to PHL, the neck rest was awful - it only adjusted vertically (unlike the other flights), and it was too thick so that my neck was in an extremely uncomfortable position for 14 hours - not fun!"
Pros: "Qatar flight is no problem"
Pros: "had a whole row to myself and the food was very good"
Pros: "Food was very good and plentiful"
Pros: "All the services plus the entire team"
Cons: "going with RJ in the first leg"
Pros: "B777 Dreamliner is dreamy. Lots of overhead luggage space. Decent leg room (could always be more). Great individual entertainment screen for long transcontinental flights. Flight staff was a mixed international crew, very friendly, unpretentious, polite and just nice compared to other airlines. The planes they use seem very new. Would definitely recommend Qatar Air over Aeroflot any day."
Cons: "Food was decent for airline food but nothing to rave about and as with most airlines uses too much plastic packaging. Although I was pleased that some of the flights used metal flatware, but still too much waste in the industry in my opinion. Also, the headphone jack was not compatible with my headphones. The type used on the 777 is the dual pronged one. I did not have an adapter so had to use the crappy headphones that are provided."
Cons: "The food was horrible"
Cons: "carry-on did not fit on center overhead compartment unless I put it side ways (Same carry-on suitcase fit nicely on Emirates airplanes, so the carry-on overhead compartments have been made smaller on Qatar on purpose or by engineering error, and I will not fly Qatar airlines again. Less food options. I went to the Gally and they only had kitkat bars for food. Emirates offer fruit, sandwiches, and many choices at ALL TIMES of the flight for economy class passengers. Entertainment computer (Android based system) ran slow and out of memory at times. Seats were not comfortable for 12hrs flight. My butt was starting to hurt. I did not have this issues on Emirates flights."
Cons: "Preboarding area had no bathrooms. Boarding process was erratic with conflicting calls for zones. Discomfort with people bumping you as they walked down the aisle..toilets unkempt. Exit row USB port misaligned with seating area, so my USB cable bent and broke."
Pros: "Excellent service. Flight on time."
Pros: "i do like service in plane and at the counter no problem with baggage.all ok.thank for good service.sincerly vladimir hodan"
Cons: "They lost my bag and that’s disappointing considering I have my bank account details in that bag. Very disappointed by this"
Pros: "Good legroom, friendly crew."
Pros: "Enjoyed the food and the service from the crew. Plane was new and relatively new and comfortable."
Cons: "The check in agents were not very polite or helpful. They did not offer much assistance and help for a first time customer on Qatar Airways. My bags were also not loaded onto the plane and had to arrive on a later flight"
Pros: "Service. Kindness"
Pros: "Quality of foods and service"
Pros: "The entertainment options."
Cons: "I didn't have any complaints. I thought everything went very well."
Pros: "The classy servieces in the plane..the plane it selfe is excellant"
Pros: "Every things"
Cons: "Was forced to purchase a return ticket or was not allowed to board the plane. Had to pay 850.00 dollars. In process of requesting a refund."
Pros: "The crew were nice"
Cons: "The screen of my seat and my mom ( sitting next to me) and the lady near the window stopped working after launching and we had to stair in the dark for eleven hours the flight attendant tried but couldn't fix it. The seat itself was broken and I had to put the bottom Cushing back every time I stand up.the cue to the rest room ( one off them has a broken lock so you can't lock it ) was very long and I had to wait for 25 minutes tell I got in ( the first time I waited too long standing in an air plane )"
Pros: "Truly give star service for business class"
Pros: "The crew were highly welcoming and nice."
Cons: "The Oryx screens had a lot of glitches and the brightness was very poor. It wouldn't let me change the language and the controller was stuck."
Pros: "Food was good."
Cons: "The seat in front of me was occupied by an adult who kept bouncing and reclining seats. The crew did not respond to call lights. No Wi-Fi on such a long flight."
Pros: "all things"
Cons: "don't know"
Cons: "They cancelled our flight without informing us from Doha to Miami, so they were going to fly us to Doha at 3 a.m., take us to hotel, and then have us fly the next day. This was the third time this airlines cancelled a flight on us for the same trip. The first two times were traveling from Miami to Delhi, we had to change our itinerary because they cancelled the flight, and we had to fly on different dates. This caused a series of hotel changes and cancellations costing us a lot of money. On the flight that we finally got from Doha to JFK, the man sitting next to me SMELLED LIFE THE FUNK OF 40,000 YEARS. It is unbearable. Thirteen hours of pungent body odor that even the flight attendants acknowledged was horrific. It was a miserable experience flying with this airline for what was to be the trip of a lifetime."
Pros: "Almost everything"
Cons: "Dont have special food for little ones."
Pros: "Crew were nice and courteous. Quickly boarded passengers and deboarded passengers upon arrival in Qatar."
Cons: "Late departure from Amman without update as to reason."
Pros: "All Excellent."
Pros: "Very good entertainment selections, friendly and helpful crew, good flight time, large brand new aircraft."
Cons: "Seats too firm"
Cons: "No legrooms"
Cons: "Less announcements about masks we get it We don’t need instructions on hand washing Drink service needed"
Pros: "No issues with this flight."
Cons: "Flight was freezing. Crew was overly concerned about my tree nut allergy. Been flying for 40+ years and this was the first time any one has asked...appreciate it but they went overboard"
Cons: "Delayed, seat didn’t recline"
Pros: "We were in coach and the crew made us feel like it was business class!"
Pros: "Crew was amazing"
Cons: "Food could have been better, seat was uncomfortable."
Pros: "Entertainment selection was nice."
Cons: "Seats were too tightly packed in. Person in front reclined their seat and I couldn't even reach my bag under the seat. Very uncomfortable. And I'm small/short."
Pros: "Exit row seating for no extra charge"
Cons: "Seat mate not friendly"
Cons: "Middle seat. Big guys dont fit well there"
Pros: "Excellent crew!"
Cons: "Need better snacks."
Cons: "Terrible flight ? Captain lied to to us and kept saying two more minutes 5 more minutes , etc Stuck for 4 hours . Plane had a problem and captain said it was glued and that was suppose to be like that"
Pros: "Yes, everything was comfortable and the individual screens with current movies kept the kids occupied with minimal interruptions!"
Cons: "Honestly, while it would always be nice to have a little more leg room. I would like to fly a little more conveniently though as the back of the legs near the knees always gets pressure and cause swelling. Some form of foot rest with a stand might alleviate some of the pressure and ankle swelling."
Pros: "Crew was friendly, capt. had smooth take off and landing."
Cons: "Late gate change threw me for a loop. Had dinner with some friends in terminal before they caught a different flight. Walked to my gate only to find flight had changed to a different terminal and gate. Ended up fine because there was a delay with the lane switch, but made me a little anxious."
Pros: "Good service"
Cons: "Video system locked up at my seat"
Cons: "The seats are not very comfortable for such a long flight"
Pros: "Easy and on time and Delta Comfort is always the best. Easy boarding process too!"
Pros: "Snacks were good. On time."
Pros: "Quick flight"
Cons: "Old plane"
Pros: "On time departure and arrival"
Cons: "Paying for seats"
Pros: "Food was okay. Everything else was great!"
Pros: "wow, got in 3 minutes early, its a short flight, but its no joke trying to get out of ATL on time! Great job!"
Cons: "Flight was delayed out of St. Louis causing several of us to miss our connecting flight from Salt Lake City to Portland. Delta was of very little help in assisting us in making a connecting flight. They could have at least helped with travel arrangements and provided us with a little food, a pillow and a blanket as we waited in their terminal for the next flight on their airline which was a several hour wait. I understand these things happen but the passengers didn't cause the problem and Delta needs to take care of people better if they expect to earn repeat business."
Cons: "My lodge was damage and broken adn was new"
Pros: "I got home on the day I planned."
Cons: "This is the second time we've flown from NYC to SC on Delta and it's the second time they messed around with the departure time. We actually got back to SC pretty much on time but the confusion is aggravating and stressful when you're ready to get where you are going. Both times we got to SC when scheduled and Delta appears to think that makes everything fine. Not quite..."
Pros: "They let us preboard because of my handicap. And we slep through boarding til we landed."
Pros: "Was switched to United airlines by delta due to plane issues. Houston to Laf"
Pros: "Air crew was excellent"
Pros: "Crew was great"
Cons: "No entertainment on flight. No smoking in Minneapolis airport"
Pros: "Big bathrooms, friendly staff, free eyemaks"
Cons: "My mother spent the entire day in the airport while they rescheduled the flight 4 times. Delta still hasn't contacted me or sent me the voucher that was promised."
Cons: "Got in over an hour late. 140am"
Pros: "Nice flight and good staff and service"
Pros: "The service was amazing , the staff was honestly friendly and nice"
Cons: "have to wait 2 days for the flight, so i would say that's a pretty objective zero rating."
Cons: "2 hr delay"
Pros: "no one woke me up"
Cons: "Landing was frightening."
Pros: "Updated plane. Had usb charging available!!"
Pros: "The crew was very nice, professional and overall excellent."
Cons: "I don't care for the MD planes."
Pros: "Flight is what we have come to think of as okay because nothing hurts"
Cons: "Late. No legroom"
Pros: "The crew addressed me by name"
Cons: "Wasn't lonng eough"
Pros: "The flight attendant. Lovely and professional."
Cons: "No food, no entertainment."
Cons: "Short flight didn't provide food or beverage service. Cabin crew announcements were rapid & muffled, difficult or impossible to hear or understand. Would not have felt confident if there'd been an emergency."
Pros: "Bags arrived on the belt quickly"
Cons: "Why is there not saying precheck to use after you've been funneled through customs? ATL is advanced enough to have kiosk for arrival, even for those confused and not with global entry, but then forces you to wait in security line instead of the typically faster tea precheck line. Every minute I'm in line, I'm not spending money"
Pros: "Arrived on time"
Cons: "No food. Only snacks and very good snacks"
Cons: "I felt singled out by the gate agents for this leg of the flight. The gate agent called me out twice - once just to check if my carry on fit into the sample size container. Then she did it again when we were boarding. I know she knew she'd already asked me before. Because afterwards, she tried to play it off, laughing and saying "I'd already asked you, didn't it". My carry on fit with ease. There were people with larger suitcases all around me but she continuously singled me out."
Pros: "The vegan meals were very good."
Pros: "The check in personnel was fantastic - very helpful and friendly with a very relevant story that made me feel more relaxed. Our not so good seats were somewhat compensated by the plane staff that gave us each a full beverage can, extra pretzels, and some cookies."
Cons: "Our seats that we'd picked out seemed to get changed when we checked in and we got out in the last row, which had no window, and smelled strongly of bathroom cleaner."
Pros: "Place was clean; crew was nice and attentive"
Cons: "Seats are small and uncomfortable for long haul flights"
Pros: "Nice crew short flight."
Cons: "Not much flight was too short to say"
Pros: "The crew was awesome, super funny, excited, and helpful."
Cons: "The seat was incredibly uncomfortable."
Pros: "The seats were comfortable, entertainment during the long flight was very good."
Cons: "Do not show options with a connecting flight boarding before the first flight has arrived. My family had to run a long distance from our arriving gate to the departing one in the Munich airport, which is not a small one!! Luckily United was holding the plane for us!"
Pros: "The crew was very nice and attentive, I really like the food on Lufthansa"
Cons: "The movie selection was limited and dated"
Pros: "Airbus airplane with four seats in the center for our family, good movie selection."
Cons: "Check-in at Frankfurt Airport was hard, we were directed to kiosks that did not work properly and then finally found help at the family check-in counter. Food is very average. Had to take a bus for boarding the plane on an international flight."
Cons: "The in-flight snack - choice of two disappointing sandwiches."
Pros: "Brand new very nice/comfortable planes. Great routes and flight departure/arrive times. Really great value."
Cons: "They’re a budget airline so they nickel and dime you for food and beverage. They are not a member of “sky team” so if they have a flight delay or cancellation they will not book you on another airline."
Pros: "I had a good seat with a large leg room area. The flight was really comfortable slept like a baby! The staff are really nice."
Cons: "Food was pretty terrible, however we got offered drinks more than once which was good. A better entertainment system or provide free WiFi"
Pros: "The crew was nice."
Cons: "The infotainment system could have been better. My system was not working for the first 3 hours and the sound went out after 2 hours of use. Also my blanket was not clean."
Pros: "I don’t like it I was 3 hours delayed"
Cons: "Cramped, old plane with no entertainment system."
Pros: "Food and Drinks"
Pros: "the crew were very good"
Cons: "sitting all the way back of the plane next to fat lady sorry"
Pros: "Boarding was automated gates was easy."
Pros: "I enjoyed food and drinks"
Cons: "Very cold, I understand that is possible being in airplane a lot, my tv screen was not working and I asked a flight attended for help and was told, “we’ll fix it later.” 8 hours later the plane landed and did not get a chance to use the tv screen features. Should not have to ask again when i have been assured the problem will be handled by an attendant."
Pros: "great airport and ease of check in and quickness on boarding flight."
Cons: "boarding everyone all at once creates long unnecessary lines when staggered boarding would help"
Pros: "good flight."
Cons: "Ran a timy bit late but staff was all very nice."
Pros: "Great flight crew, inflight entertainment and food"
Cons: "Damaged bag...working with airline to get replacement"
Pros: "No problems and great food service"
Cons: "Delay of 45 minutes made me almost miss my connecting flight."
Pros: "How all drinks, food, snacks & headsets are included and the staff so respectful and kind."
Cons: "The guy behind me coughing all over me. Not exactly your issue though."
Pros: "Everything went off without a hitch. Love how organized Lufthansa is."
Pros: "trip was pretty nice"
Cons: "service excellent"
Pros: "I liked that if I asked for something the crew would get to me rapidly. Extra leg room."
Cons: "Boarding process: just a lot of confusion. Inflight crew service poor: the was no time to have any brain reaction when they would pass by with coffee or anything...and when I asked for coffee the answer for a gentlemen of the crew was: coffee already passed by. Really!!?? Make sure that +$1200 are spent well. Rude or inattentive crew members shouldn’t be on flights that are that long...I had to nsist to have a miserable cup of coffee. Movie selection was poor. USB port didn’t work. Shame on you!"
Pros: "I like the lufthansa Flight. The Crew was Amazing."
Cons: "I didn't like there UNITED Flight merger/connecting flight. United flights are not comfortable at all especially seat's cushion. There in-flight Touch Screens are pathetic. Either United Airlines need to upgrade there planes or Lufthansa should think of avoiding them"
Pros: "The app made it so easy. It is like your personal assistant with you telling you about your trip. No delays no major issues. I also liked the seats."
Pros: "Flight was on time both ends. Fed us twice with frequent drink service. Movie choices could have been better, but that is not why we fly. Easy on line check in. In Boston, the smoothest landing we have ever had. Just love Lufthansa. Highly recommend, this is the fourth time long haul with them."
Cons: "Would have liked better movies. Small point."
Pros: "Nice and polite crew, quick and efficient service."
Cons: "Only one earbud of the headphones can be used, hence the sound was a bit off."
Pros: "After the delay I was given a spot on the direct flight so I didn't have to deal with the complications of the connecting flight. The staff was nice and helpful."
Pros: "food and drink very good, flight crew was very nice"
Cons: "boarding was very cramped ,flight was delayed , I lost my luggage"
Pros: "The seats and leg room were spacious enough. I liked the many options of movies."
Cons: "The vegetarian option was gone for the second meal. The touch screen TV was not working properly. Had to push the buttons multiple times"
Pros: "I loved the TVs, food, and the service. The TV's had so much to watch, and made the time pass so much faster. The service was amazing! They came by so often to give us whatever we needed! Great experience!"
Pros: "Excellent, travel only with LH"
Cons: "The plane was a very noisy on take off."
Pros: "Timeliness. Service aboard the flight was great"
Cons: "The seats were too close together. Not enough room to move around"
Pros: "The crew was friendly and provided constant updates while the flight was delayed multiple times."
Cons: "It is not a good idea to serve dinner at 1am in the evening when people are falling asleep. It would have been a better idea to serve lunch vs dinner"
Cons: "Waste 3 hours in connecting flight."
Pros: "The flight was really on time and the flight crew was just amazing. The overall experience was exceptional. Will recommend this servic to any one who will like to travel"
Pros: "Crew was very nice."
Cons: "Little less order when boarding but it was okay. Poor quality food, processed food."
Cons: "Great customer service!"
Pros: "Perfect flight..."
Pros: "Very professional. Excellent service. Very good food (for a flight)."
Cons: "Boarding was a little chaotic. Everyone kind of ran up."
Pros: "Smooth flight. Competent, friendly crew."
Cons: "Nothing. Great flight"
Cons: "for 4 hours flight the crew decided to give breakfast at the first hour instead of the last. everybody was asleep and in fact no body had breakfast. the boarding was late the aircraft was missing and cause additional delay... TERRIBLE"
Cons: "It's not clear why they feed us at 3 am (one hour into the flight) instead of near the end of the flight (breakfast time). Are they trying to save money by having to heat the food less? It seems to make more sense to let people sleep and wake up to breakfast just before landing (around 6 am)."
Pros: "Nothing, this flight never happened because of the strike."
Cons: "Luthansa rebooked me on BA, and stripped away my Premium Upgrade seating, giving me economy, an aisle seat next to a bathing-challenged male. It was disgusting and re-injured my leg wound."
Pros: "I like Lufthansa. We were treated very well."
Cons: "The seat space/leg room is tiny. I found it impossible to fall asleep, being in the middle of a row of three with two "big" people in either side."
Cons: "Boarding was a zoo, they changed aircraft and lost my reservation although I am an executive platinum. I boarded as a standby customer Comer after 25 years of flying with them you would think they would pay more attention."
Pros: "the crew was great, the food was okay, the movie selection was awesome, overall really happy with the flight."
Cons: "as far as a seat in coach goes, you're getting a pretty good deal. obviously flying 14 hours across the pacific is pretty rough and we would all like to fly first class, but as far as coach goes, I cant complain. only downside was that I had an exit seat, so tons of leg room, but couldn't use the entertainment while in taxi, takeoff and landing, where I could've squeezed another movie in, but its a safety thing and a fair trade for the extra room."
Cons: "This is my second time bad experience with ticketing desk crew. The lady (Her name is Maria) at issuing boarding passes was real rude. First of all she doesn’t know how to enter India OCI (Overseas Citizen of India) information. She was keep saying I do not have a visa to go to India. Which I do not"
Pros: "Flight attendants were amazing. Definitely some of the best I've ever encountered."
Cons: "Crew at the desk were rude. They also enacted policies that I'd never seen before about gate checking, and implied I was crazy when I noted how unusual it was. I literally came off a previous AA flight with the previous policy and they said I was confusing them with AE."
Pros: "Plane was maybe 70% capacity so had space to stretch out. Entertainment selection was great if you had a WiFi device AND enough power remaining."
Cons: "The interior was embarrassing. How a global airline flies planes with interior fixtures dating 30+ years old. Overhead lights didn’t work. No modernized power options (they had cigarette lighter adaptors in between seats. Crew disengaged but could be the interior atmosphere that made them that way."
Pros: "The entertainment options"
Cons: "The crew barrels down the isle with the cart on am already cramped plane. LAX construction consistently causes ridiculous waits on the tarmac after landing. The deplaning process was super slow."
Pros: "The crew was very nice Seats very confortable"
Cons: "Honestly nothing could be done better. Loved it!"
Cons: "It ridiculous how small the seats and aisles are. It not fun flying any more"
Cons: "The place to rest the head. Would be great if it had that part that you can bend to hold your head."
Cons: "Leave on time"
Pros: "Very pleasant and on time"
Pros: "Flight was pleasant. Good leg room."
Cons: "Entertainment touch system did not work. Glad I brought my own, otherwise would not have had any. ☹️"
Cons: "Another delay on second segment of cross country flight — this time for maintenance issues that were never fully explained. took off an hour late from DFW."
Cons: "Never made it to Chicago, rerouted through Washington DC."
Cons: "6 hour mechanical delay"
Pros: "Moved seats together, great plane and serviceN"
Cons: "Delay getting landing slot"
Pros: "More or less on time, got me home after a long trip"
Cons: "Cramped cabin, uncomfortable seats, not even a glass of water (supposedly due to short flight, but this used to be available)"
Pros: "Very timely, didn't take forever getting off the ground"
Cons: "As a first time traveler, it would have been nice to have a little help with navigating the airport once I arrived."
Cons: "Seats terribly cramped — a 6 ft. man will have black & blue knees after a 4 hr. flight!"
Cons: "Plane was old and dirty, seat pocket had junk in it. Seat was broken and couldn’t stay up. In flight movies were from few years back with a center tv and no head rest screen. Crew on overseas flights tend to be older in age and less tolerant..much better on continental on the same route."
Pros: "On time smooth ride"
Cons: "I booked using expedia, but Kayak was sending me updates & info. I did not receive our booking record finder number, so I couldn't check in with my phone, so we got terrible seats in the back."
Pros: "Boarding on time and arrived to my destination on time."
Cons: "no comment"
Cons: "Crew didn't walk around to offer wanter/drinks except during meal time and it would have been nice if they did."
Cons: "Flight was delayed 35 minutes. No reason given."
Pros: "Pleasant crew and flight was comfortable"
Cons: "Plane was a half hour late and had to run to catch our connecting flight"
Pros: "To be fair. The flight is only 50 minutes. By th time you get a drink it's time to land. It is completely unfair to the staff to have to do that. A flight like that. Have a box with a snack and some coolers that have 5 different beverages. I wouldn't even sell booze. I person can hold out for a flight that shot to get one on the connection or in the terminal."
Cons: "It's always a cramped flight. Nothing to be done except use a bigger, more spacious plane. The good thing is it's the fastest way to get to Chicago from where I lived it would take 6hrs by car."
Pros: "Said it all above"
Cons: "Said it all above"
Pros: "Trip on time"
Pros: "Plenty of room in first class. Flight crew was efgicient"
Cons: "Flight was not catered, therefore we ended up with only a small cup of water. It wasn't worth the upgrade to first class. Also, the upgrade indicated our luggage would be a priority at baggage claim. We had connection to make for an international flight, but here I sight at baggage claim 1...waiting and waiting."
Cons: "Flight cancelled"
Cons: "Delayed like 5 times, finally canceled. Rerouted thru additional stops than bought."
Pros: "Very efficient crew. Pleasant enough"
Cons: "Bumpy flight, obviously not something that could be helped (tho the pilot came on and said he was hoping to find a smoother altitude, greatly appreciate him trying!)"
Cons: "My outbound flight to Manila had an overnight layover in Japan. I asked at the luggage check-in at O'Hare International Airport if they can check it all the way through as I had planned to go outside of the Narita airport for the layover. They told me I couldn't check the luggage all the way through and that I had to pick it up from baggage claim once I land in Narita. From there I had to check-in the luggage again on the same day. When I took my luggage out from baggage claim, I tried to check-in and the counter crew told me I was given wrong information. I had to keep my luggage with me until my flight the following day. On my return flight from Manila and another overnight layover in Narita, the check-in crew at NAIA told me I could check-in my luggage all the way through, and that they also allowed this at my outbound flight to Manila. The check-in crew at O'Hare International Airport gave me wrong information."
Pros: "Wonderful flight, kind helpful staff and a very comfortable beautiful new aircraft. I look forward to flying Quantas again."
Pros: "Had row all to myself--that's a rarity"
Cons: "1hr departure delay"
Cons: "When we arrived at AirPort El Dorado, we discovered that our flight was cancelled/has been changed without warning us! They scheduled us a new flight with Vianca and Iberia: Bogotá-Madrid + Madrid-Brussels. My partner and I could not sit together on any of these flights! 1 of 10 hours and of 2 hours! I would NOT recommend AA to anyone! This was full responsability of AA!"
Pros: "Everything was good"
Cons: "Flight was canceled. Had to rent a car and drive to make meeting."
Cons: "Delayed. Missed Connecting Flight."
Cons: "I lost this flight! They were supposed to give me a hotel and a flight the next morning, but I couldn't be late so I had to manage myself and pay a lot more to travel with a taxi to Greenville !!!"
Pros: "Pretzels and drinks."
Cons: "The group's for boarding are ridiculous. The back of the plane should board first and so on... the new plane we flew on had the smallest seats we've ever seen. When we tried to board, the crew would rudely say, it's not your turn. We were flying for a funeral and paid a lot for our tickets. We should be treated with respect. One lady said to put our luggage in the first available compartment, then when we tried, another lady rudely said, if that's not where you're sitting, you can't put your bag there. We were embarrassed and when we tried to explain what we'd been told she told us to keep moving."
Pros: "Quick and slick"
Cons: "Airline wasn't super fersher, but fersher enough to be like, yeah, this is fine."
Cons: "America Airlines...worst service and just a horrible experience"
Cons: "Flights a few hours late, and then the time to turn for the better, and asked the staff, they actually said that I would like to wait, this flight service is really too bad."
Cons: "Never made it to Atl all the flight was either delay or cancel last min notice .."
Cons: "flight was canceled not warned 12 hours waited at the airport just terrible service"
Pros: "I liked the entertainment, and thought the service was good."
Cons: "I didn't like having our seats moved from the rear of the plane to right over the wing, and I am still trying to figure out how to sleep on a plane...not alaska airlines fault. Also, if the flight is operated by american airlines, please make it crystal clear which gate and airline counter I am supposed to check in at, and which frequent flyer program I can count my miles towards."
Pros: "Crew was polite and professional"
Cons: "Overall experience with American Airlines and those under them was definitely not a good one. In the future I will probably look at other airlines."
Pros: "The airline staff was friendly"
Cons: "Well I actually got to the airport 2 hours early. When we took off on schedule I never imagined we would fly for 40 minutes in the air and actually turn the plane around to land at the same airport that I left from! They said there was a mechanical issue with the plane. I spent 12 hours at the airport. It was an awful experience and I missed the celebration I was going to attend in New York. I arrived in NYC at 10:00 in the evening."
Pros: "Crew was making an effort...."
Cons: "A newer plane. First class was old and uncomfortable. Bins were small and didn't fit much."
Cons: "Less full"
Cons: "There was a delay bc of miscommunication with passengers. We sat in the plane for an hour before we took off. It was annoying"
Pros: "Got a row to Myself"
Cons: "No Masks really enforced"
Pros: "Convenient route, great United Polaris lounge at SFO for business passengers."
Cons: "The flight frequently arrives about an hour before customs desks are opened, so passengers are forced to wait inside the airplane after landing until the customs desks are open."
Pros: "The flight attendant was very nice."
Cons: "The flight was delayed for a few hours, the plane was tiny and uncomfortable."
Pros: "Premium economy was great"
Cons: "Toilets were broken"
Pros: "Crew was pretty friendly"
Cons: "Food is disgusting, they should really be embarrassed to serve it to humans. Also, the seats are uncomfortable, don't don't recline enough, and don't offer enough room for normal-sized adults to sit comfortably on a 15 hour flight."
Cons: "A horrific, frustrating and humiliating experience at the Tel Aviv airport. United airlines did not inform me about the security process for transit passengers. I was subjected to humiliating search and with my bag still at the Tel Aviv, because they didn't have enough times Worst experience ever!!"
Pros: "Enough legroom in economy. Crew friendly and helpful. Kosher food good."
Pros: "Alot of empty seats to stretch out"
Cons: "Very basic not so comfortable seats"
Cons: "Dirty airplain, 12h flight, the food a disaster, crew that don’t know to smile, restrooms dirty the igienic paper and a lot more...."
Pros: "The crew is friendly and helpful. The entertainment system is good and fairly modern. The entertainment over WiFi is a great option."
Cons: "There's no Premium Economy cabin. The Economy Plus seats are as narrow as regular economy seats. The food is fairly basic, and many other airlines serve better."
Pros: "the entertainment program was good, and the plane in good shape"
Cons: "food was terrible"
Pros: "Carole was excellent"
Pros: "Even though we took off late, the flight landed early. We were served two meals and a snack. Entertainment was fine."
Cons: "It's a 12 hour flight. It's exhausting"
Pros: "All of it was good."
Pros: "I purchased a seat with extra legroom and It was comfortable, the staff was accommodating, and the entertainment was good."
Cons: "The food was not good, salad was old, and overall not good."
Cons: "I am pregnant and took a 12-hour flight. The flight crew did not provide me with food for 11 hours of that flight. When I asked the flight attendants for food they told me they had none, and it was my fault I didn't bring anything to eat. then I saw them handing out food to business class. I understand that I did not shell out the class to fly business class, but it's not okay to not feed a pregnant woman. Additionally, when I was flying form you were not allowed t bring water onto the plane. The flight attendants only provided me one small water bottle an two small cups of water. I asked for more but they said no :( I will never fly United again"
Pros: "Service,management, food"
Cons: "The comform of the seats was very poor. Entertainment only worked half way. Stewards did not ask if I wanted to eat or not. Only pessengers on the alley seats were asked. Very little attention was given to make passengers comfortable."
Pros: "Everything went as planned."
Cons: "Better customer service."
Cons: "The flight was supposed to arrive in Greenville at 6:41 pm, we never arrived until after 11 am."
Pros: "We enjoyed the ability to have beer and wine included. We thought the meals going to Tel Aviv and on the return were very tasty, good portions, and served at the appropriate times. We loved the choices of movies/tv that were updated and new and also included."
Cons: "The only issue we had was getting up to go to the bathroom midflight. There was some slight turbulence and the attendants demanded we sit down for safety (it wasn't too bad though) yet once we got back to our seats the turblence was fine, and we got up to go again and the same thing happened. There were long lines for the bathrooms. I'm not sure if that can be avoided though."
Pros: "the flight was cancelled!!!"
Pros: "The flight attendant and getting to the location early!"
Cons: "United in general"
Pros: "We made it safely to our destination."
Cons: "Did not appreciate the flight attendants at all. VERY rude staff. Not considerate by making everyone wait a LONG time to serve food, which was not served in a friendly manner at all. It was quite obvious they did NOT care about our comfort or experience. Would NOT recommend unless I'm desperate and feel like being around people who hate their job and want me to know it."
Pros: "Crew was friendly"
Cons: "Small plane. 70 minute delay. No entertainment."
Cons: "The flight was delayed and rescheduled four times. The two guys working at the counter had no clue what was going on."
Pros: "everything is perfect"
Cons: "i wish i have something to say"
Pros: "I liked the movies,they have many movies and I can choice"
Cons: "The flight was delayed and the employees of the front desk don't help anything. The service was worse."
Cons: "The crabbiest crew I've ever encountered - they even barked at each other."
Cons: "Rude staff"
Pros: "the staff was extremely pleasant, and so nice. the flight was ok"
Cons: "The gluten free menu wasn't very good, and also there were no gluten free snacks. 1% of the population has celiac, I expected more these days..."
Cons: "Not enough good movies"
Pros: "Everything was great"
Pros: "See above... United is the worst airline out there!"
Pros: "They moved me to a seat right behind business class with more leg room I got a text message about the delay with reason and time. the airplane was new."
Cons: "We had a delay because of some other planes"
Pros: "Some things about the flight were normal."
Cons: "Our incoming flight was late arriving at Dulles. We bolted from that flight to the gate for our connecting flight to GSP. Two of our party of six made it and got onboard telling staff we were coming. We arrived moments later - moments later! - but were denied access because they said we were a minute late. Our small plane was just outside the door with access door still open and staff going in and out. Next flight was 5 hours later. We asked to speak to a supervisor and that was ignored until we demanded attention. The supervisor came 1.5 hours after we were denied plane access. Customer concern was nonexistant on this day."
Cons: "The food was terrible"
Pros: "More space than El-al. No delays"
Cons: "Food. We ordered 4 special meals and got only one!"
Pros: "Delayed for navigation issues and flight attendants weren't very friendly"
Cons: "See abow"
Pros: "lay flat bed in business class"
Cons: "The seat area wasn't cleaned properly"
Pros: "The crew was friendly."
Cons: "Boarding 3 times. Had to deplane two times because of maintenance. Sat on tarmac for an hour before deplaning the second time."
Pros: "food and crew"
Cons: "NO leg room."
Pros: "The flight was really nice! The flight was good comfortable and relaxing. Went to sleep and I never sleep o flights."
Cons: "Food was not great. Crew was not so friendly."
Cons: "I left my Kindle in the seat pocket. It has not been returned."
Pros: "Again this flight was under booked so there was plenty of room for people to sit where they wanted and be comfortable."
Cons: "My layover in DC was nearly non existent due to the flight from Detroit to DC was a bit delayed, but only by 30 mins at the very most. But what I did not like is that my electronic boarding pass I was using on my phone had become expired for some reason, saying my flight had already left the gate as SOON as I landed in DC, but the flight listings said my flight was on time. I then had to visit a customer service desk for them to check what was going on, to check my flight and print me my boarding pass, but they said "I need to hurry"... I JUST LANDED! I then had to hastily make my way to the other side of the terminal just to make the flight that I should have had just over an hour layover for. Was not happy!"
Airlines flying from Middle East to Greenville have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Middle East to Greenville
Masks required on board, masks provided on flights from Middle East to Greenville
Social distancing seating
Middle seats unavailable to book on flights from Middle East to Greenville
Testing for antibodies, testing for symptoms for flights from Middle East to Greenville
Waiving of change fees. Search flexible flights from Middle East to Greenville