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Pros: They cancelled the flightRead more about Qatar Airways
Pros: They cancelled the flight
Pros: Enjoyed the flight. Great friendly crew. Both flights CMB to DOHA and DOHA-DFW were nice and clean. Food was great!
Pros: Waiting time was excellent. Boarding time incredible. People treated us in very good way. Good experience
Cons: Honestly, this trip worked very fine. I do not have additional recommendations.
Pros: The crew was great.
Cons: Food wasn't that great.
Pros: Amazing staff, clean plane, good food, comfortable seats in business
Cons: Plane was very warm. Uncomfortably warm Movie selection was boring. Too many Marvel films which was ridiculous.
Pros: Everything.. will do it again!
Cons: Everything was perfect
Pros: The seats were comfortable. The entertainment system was wonderful.
Cons: The crew was disorganized.
Pros: Excellent food choices, multiple meals, very fast boarding process, comfortable seats that recline much more than US domestic flights
Cons: My movie was a bit dicey, but thankfully I wanted to sleep anyway
Pros: The crew was amazing and delightful.
Cons: The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians.
Pros: Entertainment, vegetarian options for food
Cons: Bit more comfortable seat
Pros: I already paid for seat and amount debited but it was not booked when i check in I want my money to be refunded soon
Cons: Providing better food and movie
Pros: Every thing
Pros: Friendly crew
Cons: No alcohol served
Pros: Crew were helpful
Cons: Luggage didn't make it onto flight, from transfer flight
Pros: Flight was on time, touch down smooth
Cons: The screen for my seat was not working correctly so could not do anything except wait for flight to finish
Pros: The Crew was amazing. The Seat were the best Selling point fort business class
Cons: More space for the arm rest ans legs space
Pros: The service was super and the food was delicious even the seats are very comfortable
Cons: Everything was super
Pros: Flight was 80% empty, but it was amazing anyway, slept through most of it
Cons: Staff constantly woke me up for snacks and drinks, which is good on one hand but I was sleeping so deep that it was a bit annoying.
Pros: Crew is so helping and attentive , not like american or european carriers . A350 was one of the best planes Inflight dining options in economy was like premium economy Entertainment system was too good
Pros: Smooth flying regardless of the air wake turbulence, excellent treatment from flight attendants. I felt safe during the flight.
Cons: Give more time for checking in the luggage, Cancelation my flight with 0% reimbursed on my funds, on boarding time 10 minutes delay was truly unfair.
Pros: On screen entertainment
Cons: Food options- they start serving from front when they reach behind of plane food options exhausted pls ask ground catering to provide more non veg food
Pros: Crew members were very accommodating and helpful (Valencial & Hanane). They go the extra mile to make sure that we were enjoying the flight in the best possible ways. This is what makes Qatar Airways stand out and different from the rest.
Pros: The plane had everything I could want.
Cons: Unfortunately, the plane was late, prompting me to miss my connecting flight. These things happen, I understand, but most upsetting was the fact that Qatar Airways provided very little information to those of us missing our flights. While on the plane, when those of us with short layovers mentioned that we may be late, we were told "you'll be fine - they hold the planes for a bit." When we deboarded the plane from New York, we ere wrangled into groups depending on our destinations. Many of us assumed that we were going to be taken to our next flights as we had been told they would be waiting for us. The airline rep in charge of my group refused to tell us any information, however, only admitting after we got confrontational with her that we had missed our flights. She then offered no information about what would happen to us, telling us we'd find out when we got to the rebooking counter. Very unprofessional. I was told that I would have to wait for another 24 hours for the next flight, necessitating that I would spend the night in Qatar. I was put up in a hotel that was decent, but again that offered very little in terms of customer service. We were given an $80 meal allowance, but despite me not using it, I was nickeled and dimed in other aspects to where I ended up paying $20 to help reschedule a flight that I had missed in my destination country. The whole ordeal was a nightmare and mostly due to poor communication and very cold, almost robotic interactions with the QA staff on the ground in Doha.
Pros: They do their job well
Pros: The food
Pros: I like how kind and caring the staff .. how they handle people specially on take off and landing they manage to smile and brief people who are first time on plane or not familiar with the rulea and safety precautions on flight
Cons: Its not that i didnt like.. but i would like to have a more .. food servings and more healthy food. But the food is good..
Pros: Staff is friendly
Cons: The seats are tight and I am a slim person
Pros: Entertainment and food was good.
Cons: Long flight from Doha to LA.
Cons: - Leg Space is challenge
Pros: From Joburg to Doha, the plane was clean and the food was good. . From Doha to Washington, not so much. I went to 3 bathrooms and all the sinks were stopped up.
Cons: The food from Doha to Washington was beyond awful!!! I wud scrap that whole menu PLEASE. I WAS SEVERELY DISAPPINTED. The previous Quatar flight, the food was different and very good. Please check on this. Also, the sinks were stopped up. Gross.
Pros: The flight attendants are always friendly and helpful
Pros: The cabin crew and Doha airport staff are absolutely great at thinking about customer comfort. Experienced it in the Business Class lounge as well as on the flight!
Cons: Could add paper towels to toilets. Tissues are too soft to wash up and dry hands and face!
Pros: Food, seat OK, crew excellent
Cons: Immigration at Doha is appalling. More than 75 minutes waiting and very understaffed.
Pros: Short flight, seat pitch OK and food adequate. Good crew.
Cons: Bus boarding always chaotic
Pros: Everything except food
Pros: Plane, crew, boarding
Cons: Coach class is not for long haul flights
Cons: The food options were good, but twice our family could not get the items we wanted as they ran out of them.
Cons: Poor choice of inflight movies
Pros: Boarding was good and the flight was on time
Cons: The food is lowering in quality as time passes. It's very disappointing to see one of Qatar Airways advantages lowering in quality.
Pros: Upgrade to 1st Class. Very grateful for the experience. Outstanding service. Very professional crew. Awesome recliner seats. What's not to like about premium service?
Cons: Too short leg :( This upgrade would have been awesome for the longer leg of the trip (for a much needed decent sleep).
Cons: I was seated between two overweight/obese passengers and as such was very uncomfortable throughout the long-haul flight. There was very little room to move as their body habitus spilt over onto my seating area and occupied the arm space. There needs to be serious consideration to make it mandatory for overweight/obese passengers to purchase two seats to accommodate their size.
Pros: Meeting me at the gate of the previous flight Driving me to the next gate all in a very hospitable atmosphere. Free sleeping pajamas Full food menu around the clock bed making service attention to detalis friendly air crew.
Cons: Wifi is for a limited time and hard to figure out. toliettes get too busy during at peak times.
Pros: Seat arrangements excellent Crews nice
Cons: Very disappointed about quality and frequently of food offered
Pros: Great personnels!!
Cons: Overall nothing but great Service!!
Pros: The crew was professional and friendly. The flight was on time.
Cons: The plane was not as clean as the one from Doha to New York. The first movie that was played was inappropriate for children under 16 years old.
Pros: The staff
Cons: I thought the flight was fine :)
Pros: boarding was okay
Cons: BA operated flight. cannot compete with Qatar Airways, even if the ticket is a Qatar ticket.
Pros: Wifi in the plane is great
Cons: In the B10 gate of Doha airport are only 15 chairs and we were around 100 persons waiting to open the gate. It was uncomfortable In the flight Doha Phuket wi-fi did not work in the first economy sector. It was a big problem to us, it was necessary to go in the second part of the economy sector to stay over the wifi. The crew did not solve the issue.
Cons: I recently requested an urgent response from Delta's customer service and received a reply stating reply time is 14-21 days. Due to the COVID-19 pandemic, increased work load and decreased work force my response time is approximately 14-21 days.
Cons: It was the most mediocre flight I've taken in a long time. And I still had to pay $100 for an exit row instead of a regular seat. Really? $100 for no recline, no underseat storage, and nothing more than cliff bars and goldfish crackers? Delta.... You can do way better
Pros: Crew was friendly and very clear about masks.
Cons: I think all was very good
Cons: Proper communication
Pros: As always the Delta crew was super friendly and helpful and made the trip very enjoyable.
Cons: Everything was perfect
Pros: Amazing crew very good service .
Cons: Chose my seat, instead of leaving it to the airline .
Pros: I liked that is was a short flight
Cons: Plan was old. Seats not comfortable. Plane not clean. Flight attendants not attentive. A lady stored her carry-on on the floor in front of her and she was in the emergency row! Attendant walked by before takeoff and said nothing! Really?!
Pros: Nothing to like when 1. you are arriving at your destination after 24 hours plus delays. 2. you paid Comfort+ class (not cheap) and are constantly pushed back in the Main Cabin.
Cons: Actual flights flying on time. What a mess!
Cons: Delays were unfortunate, but the gate area at LaGuardia was way too crammed, hardly any seats, and poorly organized
Pros: Surprisingly comfortable for such a short flight. The approach is impressive. Friendly attendants and captain kept everyone updated when there was a slight delay. Was overall a really nice flight
Pros: Crew was friendly, capt. had smooth take off and landing.
Cons: Late gate change threw me for a loop. Had dinner with some friends in terminal before they caught a different flight. Walked to my gate only to find flight had changed to a different terminal and gate. Ended up fine because there was a delay with the lane switch, but made me a little anxious.
Pros: luggage was there when I got off the plane.
Cons: Old plane, long delay, sketchy WiFi.
Cons: Being on time
Cons: Crew wasn’t approachable
Cons: Food, cramped seating.
Pros: No power plugs on a six hour flight? Wifi was down and the audio didn’t work in my seat. Crew was super snarly and unhelpful
Cons: My lodge was damage and broken adn was new
Pros: Boarding, friendliness of staff
Pros: Quick and easy.
Pros: It was actually a Delta Airlines flight. In business class. Service was good.
Pros: On time. Seat upgraded seat to Delta Comfort plus, courteous flight crew, music before take off and landing.
Pros: Tried the free WiFi and movies
Cons: Almost an hour late leaving the gate.
Pros: Boarding was quick and professional. The crew were professional and friendly.
Cons: No entertainment system. The cabin was cramped and the food/snake was forgettable.
Pros: Upgrade to ComfortPlus
Cons: Being late
Pros: Flight attendants were wonderful, seats were super comfortable
Cons: Lateeeeeeee so so so so lateeeee
Pros: Smooth travel and good service.
Cons: Bad boarding area in SLC.
Cons: The flight was cancelled. Kayak should know that. I got about 15 message s from you about a flight that was cancelled 24 hrs ago. That is not helpful.
Cons: Seats are hard to get comfortable in. Headrests are awkward
Pros: Empty seats, room to spread out
Pros: The plane went where it was supposed to go.
Pros: I told the crew I had a short connection time at a far terminal and I was worried because my seat was in the rear of the aircraft and they were able to move me up closer to the front to ensure I got off the aircraft quickly to make my next flight. That was amazing.
Pros: Got upgraded to 1st / Business class.
Cons: Due to weather the power outage in ATL, the flight out of PHL was delayed by about 30 minutes. No movies. No meals.
Pros: Good selection of movies/shows.
Cons: Flight was delayed half an hour due to “medical emergency”. Guy passed out as we were about to take off so we turned back to the gate and sat on the plane for over 30 mins while we waited for medical personnel to check the guy out. Then had to wait another 15 mins for the fuel truck to refill us because we had burnt so much sitting there. I understand that we had to turn back due to his condition but why was he not removed from the plane and put on a later flight when he felt better instead of making all of us late? You would think after all this the crew would be kind and appreciate our patience but 2 of the flight attendants were the exact opposite of that. Both of them were very short with people and the one kept rolling her eyes at people as they were handing out drinks. The only thing I would give 5 stars is the tv entertainment. My seat wouldn’t even recline for me to enjoy though.
Cons: They delayed the flight for 11 hours and did let anyone know until after 4 hours of waiting and then the gate number for the new flight was wrong
Pros: I love how attentive the crew was. Food and beverages we’re always available and I even had the chance to rest.
Cons: Delay and inoperative Sattelite TV
Pros: very little
Cons: Could they make sears smaller? The plane was really old too.
Pros: Delta made sure my husband and I had seats together and my husband was thrilled to have a window seat. We took off and arrived earlier than scheduled.
Cons: Everything was perfect. Nothing negative to report.
Pros: This was a first! The flight attendant (sorry I didn't catch his name) was very attentive and assisted us in first class as needed. He actually addressed us by our name and that made me feel like I was not just a passenger!
Pros: The organization and speediness shown during boarding the aircraft and the perfect timing on departure
Cons: The tv screen corresponding to my seat 9A was not working so could not see any movies nor information during the whole flight SDQ to JFK. The condition was reported twice to the flight attendance but was not able to correct it even after resetting the TV settings twice
Pros: The crew were friendly and efficient. The seats were narrow, but as to be expected. Meals were fine. Will fly Delta again and again.
Cons: Flight Minneapolis to Detroit was delayed which caused us to miss our original flight and go out a day later.
Pros: Boarding was efficient and the crew were nice.
Cons: the seating is horrible. it was the tightest seating I've ever experienced.
Pros: Salimos a tiempo . El business es muy confortable
Cons: La comida horrible . No se limpian los baños
Pros: Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness.
Cons: Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili.
Cons: Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew.
Pros: Almost everything, especially the crew.
Cons: Don’t feel like anything should be better to be honest
Pros: The crew tried to be helpful but were equally frustrated with the ground crew.
Cons: Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed
Cons: Delay due to strike
Pros: Great airline
Pros: very nice crew
Cons: my bagfage was lost
Pros: Reclinable seats.
Cons: The food!! The lights could be dimmed as it was a night flight.
Pros: Crew was great, very responsive and hospitable!
Cons: more lunch choices, especially choices without dairy products.
Pros: Crew was great and helpful despite oversight in my special meal.
Cons: Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!
Pros: KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!
Cons: Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!
Pros: Crew was friendly
Cons: Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs
Pros: Seat comfortable
Cons: Flight was delayed and overhead bin space was very small
Pros: Crew was ok.
Cons: Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade.
Pros: The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated.
Pros: Crew was great and professional.
Cons: Entertainment controls were outdated and confusing to operate. There were no charging ports.
Pros: The crew was great but the seat wasn't as comfortable and didn't have much leg room.
Cons: We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre.
Pros: The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled.
Cons: This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu.
Pros: Crew was in a festive mood, the meal was unexpectedly delicious
Cons: Seats ok, but could be more comfy
Pros: And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing
Cons: Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM
Pros: The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out
Cons: Boarding was chaotic and congested with not much information or order.
Pros: Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment.
Cons: Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice.
Pros: Great on board service from a very professional crew.
Cons: Can't think of a thing.
Pros: The boarding was easy and you didn't have to wait inline for that long
Cons: KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded.
Pros: The leg room, was surprisingly roomy
Cons: The food and that there was no entertainment.
Pros: The staff was very helpful and professional. Promp response to calling for attention.
Cons: Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!
Pros: Flight crew; legroom even in cheap seats.
Cons: Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!
Pros: Consistently high standards
Pros: Airlines issue
Cons: Profiling certain customers
Pros: Thankful for coffee being served without charge. Not all airlines do that.
Pros: good service
Cons: Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece.
Pros: The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination.
Pros: That we didn't crash
Cons: Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours).
Pros: No chargers or tv on planes
Cons: At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!
Pros: Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice.
Cons: Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!
Pros: Flight attendants were friendly, but they only had limited resources to work with.
Cons: Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best...
Pros: I have no complaints about the air crew. They where pleasant and attentive. Plenty of free entertainment. The food was good.
Cons: my only complaint is the USB ports didn't work on any of the chairs that me and my family where assigned to.
Pros: It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience.
Cons: Quite bummed that the flight didn't have wifi / USB):
Pros: Excellent service and comfortable flight
Cons: Flight delay roughly an hour
Cons: I slept didn't have snack offered and no entertainment
Pros: In general, it was ok
Cons: Yet again it was flight delay from KLM side.
Pros: Left on time, arrived ahead of time. Baggage arrived very promptly. Seats comfortable.
Cons: Very limited movie choices on inflight entertainment. Seatbelt short, unable to keep secured except sitting straight in seat. No food which is now typical most domestic flights 4 hours or less.
Pros: Reasonable seat space for economy. Good selection of movies. Food reasonably good. Crew very efficient.
Cons: Boarding at Amsterdam was disorganized. All economy boarded together. No row number boarding (which was the process for the outbound flight from San Francisco). Lights in economy were not switched off or even dimmed during the flight making it difficult to sleep especially if you had a window seat.
Pros: early arrival,comfort
Cons: late boarding while standing around waiting for pilot to ararive
Pros: Spacious seats
Pros: The price of the flight was competitive which is why we went with American. The aircraft was clean and crew aboard the aircraft were by by courteous and professional.
Cons: American Airlines changed our flight times drastically which caused us to have to rearrange our travel plans. The boarding process at St Croix was terribly unorganized and inefficient. The airplane was hot and stuffy with little airflow. They don’t offer any beverages to customers other than first class passengers citing COVID issues. There is no risk if COVID spread through giving each passenger a soda. It is incredibly unfair that first class passengers are served both alcoholic and nonalcoholic beverages in cups but other passengers are not.
Pros: That the flight was a very reasonable price
Cons: The flight was packed there was no separation of people for the convir 19 the seats were very close together my knees were touching the seat in front of me
Pros: They were ensuring everyone wore the requirements of masks on the flight or you didn't fly.
Cons: There was no social distancing on the flight due to it being full. We had to switch out planes which caused an hour delay. No food and no one came for trash which I just left my empty cup on the seat. No flight attendants came through during the duration of the flight. The Wifi didn't work but I didn't need that for once.
Cons: No delays
Cons: My luggage was destroy one of my luggage
Pros: Seat to tight
Cons: Better pricing
Pros: yes thank you
Cons: all vary good
Cons: Can't fly American Airlines without a flight delay. Have to plan flight delays into my trips because every time I fly American there is a delay. Certainly encourages me to fly other airlines.
Pros: The announcements were clear and the captain did not mumble! Not sure what happened at the airport but we had issues with ground crew not coming to help park us. The captain made sure we were informed and it didn’t really add to much to our time.
Cons: Flight was cancelled. Zero accommodations
Pros: The crew was nice, there was a lot of room on the plane because it was so delayed.
Cons: It could be on time.
Pros: Delayed and dropped off in the rain far from terminal still waiting for bags
Pros: Puntual, connexion gates very closed,
Cons: I need to paid 100$ or more to have a seat
Pros: The crew was very nice and the flight attendant so helpful. We travelled with our 3 kids, one in a diaper. When we realized we left our diaper bag at security in the airport, he offered to help us find a diaper by asking other passengers with kids. They were very generous with diapers and wipes and it wasn’t great to experience the kindness of strangers.
Cons: We couldn’t get the free in flight entertainment. The WiFi wasn’t strong enough. The snacks were fine, but looking back I don’t think there was any food offered for sale.
Pros: Roomy seats, especially because the plane was not full. Friendly flight attendants.
Pros: Seats were comfortable, but stiff
Cons: Plane was way too hot inside and no eye masks or earplugs were handed out afaik. There was no beverage service, but this may have been due to turbulence.
Pros: Great crew and entertainment. Fairly comfortable seats.
Cons: Bit tight betweeen seats. Fortunately had three seats for two of us. Slight mechanical issue caused small delay that pilot tried to make up. Better food and amenities on Delta.
Pros: Despite getting no updates, our flight itinerary was changed from a 3.30pm flight to a 9.20pm flight. Unfortunately this was after landing from Milan at 1.30 with two small children so we had already had a very long day. We absolutely never would have booked this flight itinerary had we known of the change.
Cons: I am beyond stunned that our flight itinerary was changed from 3.30pm to 9.20pm with no notification. This is absolutely unreasonable and inexcusable made even worse that we had already had a very long journey from Milan to JFK with two small children. Evidently the issue was that we booked via a 3rd party off the kayak site and not directly with British airways. When American airways changed the flight from 3.30 to 3.25, the 3rd party company failed to file for our updated itinerary so British air/American air bumped us to the next flight at 9.20pm. We have long been loyal to kayak feeling it provides the best breadth of options and good pricing. Now we may use kayak to see all the options but I can’t booking directly with kayak anymore after this complete disaster. We ended up renting a car and driving from jfk to Boston, getting home 23 hours after our journey had started, stressed, beyond exhausted and now have to return the rental car. Thanks kayak.
Cons: My flight from SFO to Miami was delayed so I missed my connection to Rio and now I’m NYC on my birthday instead of my final destination. The flight status was changed 7 times. And AA said they would get my bag off but they did not and now I have to wait at JFK and hope it got rerouted here. And if it didn’t to hope it can on another flight before I hopefully actually get on a flight for Rio. Nobody has comped me for losing a day in Rio and for my hotel room. And this has been the worst flight exeperience or my life which unfortunately landed on my birthday. One I’ll remember in a sad and bad way. American Airlines refused to compensate me because I got my tickets via Kayak and I haven’t been able to find a number to complain to a Kayak agent whom I sure would say I had to contact American Airlines and nobody would help or take responsilvitu for this disaster.
Pros: Very nice crew. The flight attendants were very patient and efficient. Flight was very smooth and surprisingly not overcrowded. For the first time, in a long time, when getting off of the plane it was very organized and not everyone rushing and pushing to get off. Everyone followed suit and did row by row, and no one pushing or shoving which is always nice.
Cons: The only this I would suggest is that on a longer flight you should offer better deals on food/snacks.
Cons: Past was dry... It was the first time but changed my experience
Pros: Crew was friendly- organized everything well as far as getting everyone seated quickly and handing out refreshments
Cons: Very little leg room for anyone over five feet six inches! Happy to be 5’2” for a change!
Cons: The 24hr layover in Miami
Pros: AA people are better to talk to and are trying to locate bags but still not successful
Cons: Whole experience is nerve racking
Cons: Departed late and missed connection due to an overage of fuel. The crew took an additional 45 minutes to defuel the plane of 8000 gallons. Wth?! Have to stay overnight in Chicago now.
Pros: Everything was on point
Cons: No tvs!!
Pros: just Ok for everything.
Pros: I liked the promptness and great service I would fly with them again :)
Cons: They bumped us off our flight for not checking in online! It was a very frustrating experience.
Pros: Boarding was fast and easy gate agents were awesome.
Cons: Older plane. Very uncomfortable
Pros: The associates at the terminal, who faced long delays and concerned and frustrated customers were patient and gracious. Following prescribed procedures they made announcements, apologized and provided snacks for the long delay.
Cons: Having to wait for an extended time in the terminal. Delays turned my 10 hour journey into 24 hours.
Cons: Crew was rude.
Cons: Delayed an hour. Don't think I've had a single American flight on time. No food or movies on international flight. No blankets or pillows.
Pros: not a lot
Cons: flights were re-scheduled and therefore had to travel a day early causing overnight expenses in NY. Re-scheduled flight was also delayed by an hour!
Pros: Flight on time.
Cons: Paying extra money to pick seats before 24 hours check in. I have 2 children and cannot risk them sitting separated from their parents. I'm sure other travelers would not want a 6 year old aline next to them either.
Pros: Everything from seat size, staff, free wifi etc
Cons: Long flight for a short distance. Slow getting people on and off. Delayed on arrival getting to gate and then delays getting people off. Baggage took a long time.
Pros: We were able to board first. The round trip flight was overall amazing. American Airlines is awesome when it comes to active duty flying. When try let him board early and took his luggage they also did the same for me as his wife and it was a great experience to know they care for both of us.
Cons: I didn't like the lady we sat next to! But you can't help that. So you all did amazing!
Cons: 4 hora de retraso ni una cortesía empleados bien carnepuercos
Pros: I like how they kept us updated on when the flight would leave
Cons: I didn't like that it took so long for us to actually get on the plane. My flight was supposed to leave around 4pm but it didn't actually leave till around 9pm so I had to sleep overnight when we landed in Dallas
Pros: Outside my issues, everything else was quite pleased
Cons: I was charged twice for my seat. Purchase flight and I chose my seat. Both charges were separate. Once I made it to the airport I was charged again for the seat. Really confused with this matter. One ticket agent was anything but unpleasant, I am disable and I had to load my luggage on the ramp. Very unprofessional. Those two situations sad
Cons: Numerous delays and disappointments. Two delays before boarding. Another long delay after boarding waiting for paperwork to be completed. Long taxi period. Waited over half hour for baggage claim conveyor to start rolling.
Pros: That it reassured me that American is one of the worst airlines
Cons: Flight was cancelled due to the fact that it was an old plane that had problems with the engine. All the passengers were on the plane while they were trying to fix the problem. Then all 250+ passengers had to go to the worst ticket agents ever to try to get new flights. Terrible. Awful. The worst.
Cons: I tooka trip to Jacksonville Florida and the flight was 2 hours late because they had no flight crew. Guess what on my return flight it was also late about 2 hours. Is this the new standard.
Pros: Crew was polite and professional
Cons: Overall experience with American Airlines and those under them was definitely not a good one. In the future I will probably look at other airlines.
Pros: the over seas flight was fine... once we got on board
Cons: The desk does not open until two hours before your flight. Our flight was canceled, 10 minuets before boarding .... with no recourse we were booked on the next day. It took the airline 3 hours after the cancelation to get out luggage back. When we finally got out, the next day, our flight was delayed and we almost missed our connection. Every one who was trying to make the same connection said that every time they fly Air Canada they are always running. We needed up being the last ones on the plane.... they gave away our seats so we were separated for 12 hours. And shoved into corners!!! Our bags made it two days late.
Cons: Connecting flight in Toronto late 4 HOURS!!!!! There is no excuse for such delay. Another plane should have been made available for the flight.
Pros: Everything went well, the crew was great.
Pros: I would choose this route again--I liked the timing of the flight and transferring in Toronto.
Cons: The kosher food was abysmal which may not have been Air Canada's fault. When a seating problem arose with an ultra orthodox man who refused to be seated next to me (a woman) the flight attendant told me, "I don't deal with that." Finally another flight attendant found the man a seat between two men.
Pros: Crew was ok, entertainment was great
Cons: Seats in ac 787 are very soft, you will feel the knees of the passenger seating behind you, I couldn't fall a sleep, you feel a kick every time the passenger behind you moved his knees. Kosher food was terrible! Not eatible! Plane is very slow l, took 11.5 hours instead of 10 hours with the 747.
Cons: Not enough leg room Cramped seating area in coach
Pros: Crew we're very accommodating and friendly.
Cons: Seats extremely narrow and back support non-existent.
Pros: Overall, flights were ok
Cons: 4 hour delay in Toronto for our connection.
Pros: nice food great crew
Cons: the washrooms need more cleaning during this long flight messy boarding
Cons: They feel like seats for budget flights.
Pros: Really liked I have space for my legs.
Cons: the food
Pros: You fly a beautiful plane, the Boeing 787. Excellent entertainment, more comfortable seats, and just about everything on this plain was upgraded. It is a case study of how to do things right. The most impactful for me was air humidity. It was refreshing to fly and not feel like I've been in the Sahara desert at high noon. So, your starting point is really high, but you really need to look at your service.
Cons: our flight was 40 minutes late in departing TLV. My connection in Toronto then was changed to a later flight, which was then delayed too by 50 minutes. all in all a 14 hour flight with connection ended up being close to 18 hours. My biggest two complaints about the flight itself is the food & the toilets. Your meals are the worst I've had in a major airline, and you should not serve customer frozen of close to frozen bread or sandwiches. If you are serving rolls, sandwiches or pitas, or bagels heat them up first. El-Al has been doing it for decades, go look at how they do it. But besides the bread/sandwiches issue, your meals are a really bad version of frozen supermarket meals. Just terrible all round. The other complaint is the bathroom. It was not cleaned frequently enough.
Pros: Tel Aviv security is confusing and time consuming but Air Canada helps you make it through. Flight is on a comfortable new airplane with gray movie selection. Two full meals and a snack provided.
Cons: Everything Luggage no come on time This is the worst company
Pros: Crew were friendly and not bossy. Plane was not crowded. Pilot made up most of our lost time (see other box). Ground crew were friendly and efficient in Toronto, getting to me to my departure gate in time. I was pleased to be offered a food voucher.
Cons: Departure delay of 3 hours from Tel Aviv. Unruly Haredim should be left on the ground in Toronto, not in London. Food voucher was usable at only one outlet, and Burger Ranch is a greasy spoon. Would more choice be too difficult to organize?
Pros: The flight was relatively empty, so there was a lot of room. Had it been full, I'm not sure I would have rated comfort so highly.
Pros: Very accommodating with my seating requests; very kind staff and nice new plane
Cons: Got delayed in toronto for 24 hrs and there was a lot of waiting and disorganization
Pros: The food was good, staff was pleasant
Cons: Flight boarded late, left an hour late with no explanation, causing us to miss our connecting flight in Toronto. They did switch our boarding passes to a later flight, but only 1 of 3 pieces of luggage arrived in chicago (as did also to 4 other families on our flight) it took 2 more days until we received them.
Pros: Very friendly flight attendants. Great food!
Cons: AIr Canada lost my luggage and the return flight was late
Cons: Flight was delayed
Pros: My flight to Toronto arrived late which meant there would be no way for me to catch my connecting flight to North Carolina. An Airline rep was already waiting for me out of the terminal, with tickets for a new flight the next morning, a ticket for one night at one of the airport hotels(dinner included) and meal vouchers for the airport. This would have never happened with any US based airline.
Pros: Fantastic service. I will use Air Canada again.
Cons: The delay was unforeseen but acceptable.
Pros: The service was very good and the flight felt safe and smooth.
Cons: Very crowded plane with very little legroom (and I am 1.65m). The food could be improved. Entertainment was decent, but the design of the controls embedded in the armrest caused my neighbor to disrupt my programming often. It was inadvertent, but still annoying.
Cons: There was no information for the new rules of eTA and I've lost my flight from Tel Aviv to Toronto to my friends baby's baptism. Shame!
Cons: The flight was delayed about an hour and a half, only after some time at the gate they explained it on the mic.I had a connection flight, and before landing they mentioned there will be agents helping those with upcoming connections to catch them up due to the delay, but those people just pointed me in the general direction of the gates. I had to ran all over the airport, confused after the terrible long flight, and since it was my first time there. I made it at the last second, they changed my seat without my permission and didn't have enough room for my bag so I had to check it. The general attitude of the crew was reluctant at best.The food was mediocre, like what you would have gotten in a flight 10 years ago, and they gave beef to people who asked for chicken. I wanted to be more cool about it, but it was a terrible flight in every Aspect, and I never even got an apology or a follow up.
Cons: I did not like aircanada changed my sit without asking me.I did not like delays.
Pros: Everything was amazing! On time and nice flight!
Cons: I lost my book, if someone can contact me of where to retrieve it, that would be great! Thanks
Pros: Boarding and crew were very good.
Cons: Air Canada Legs were excellent, but Rouge Sucks!
Pros: Staff was super nice to my surprise.
Cons: Flight was late.
Pros: The attendants were helpful The food was good
Pros: New aircraft 787. Direct flight from Israel to Canada, no layover in Europe. That was nice. The crew was very friendly and helpful. The worst part was the airport in Toronto. Very confusing to get around in. And having to fill out custom papers for Canada when I wasn't staying in Canada or leaving the airport. Didn't like that. But the service of Air Canada makes up for the airport, I would use their service again.
Pros: the mounties rock, seriously
Cons: Flight was pleasant and food was good. I ordered veggie meal and for some reason I didn't get it on the second meal.
Cons: Food was bad,
Pros: Great seat-back system, very good food and friendly, helpful service both in the air and on the ground. Very nice to let families board fairly early.
Cons: Entertainment choices could have been a bit better. Would have preferred to be able to get seats more than 24 hours in advance as a group of 4 (without paying exra). I think we got the last 4 seats together.
Cons: Having to pay for changing return date. You should have an open ticket option for extended stays
Pros: Arrival times for principle flight...
Cons: Long walks at Toronto...
Pros: The 787 is avery comfortable airlplane.
Pros: The flight attendants were very professional and caring
Cons: My vegetarian food choice did not transfer from my United Airlines profile
Pros: Air Canada is a first rate provider. Their air rates are better than most other airlines, and the value for the money is exceptional.
Cons: The plane was SO, SO COLD. The entire plane of people were miserable. I literally shivered all the way from Toronto to Istanbul, huddled next to the stranger next to me, who was also freezing. It was unreal how cold it was. People kept asking the staff to turn the A/C down, to no avail. I couldn't wait to get off that flight.
Pros: Love the new planes and choose aircanada for all my Tel Aviv flight because of this
Cons: Food is terrible and it's always very cold. Near the end of the flight the A/C started leaking water from the ceiling.
Pros: The flight from Tel Aviv to Toronto was excellent and the food was great. I'm definitely using Air Canada in the future!
Pros: The crew appeared overworked and understaffed. I feel that there should have been at least 2 to 4 more to help with the large number of passengers on the plane. It appeared to be more than full and perhaps extra seating was added.
Cons: The plane was overcrowded. Seating was extremely uncomfortable and much too narrow. I am a relatively thin person but the person to my right was large and kept on pushing into me during the entire flight. Plus it took us over an hour and 30 minutes before we left the airport because we had to wait until the entire plane off boarded before a wheelchair could be brought for my wife. After the wheelchair was brought and we picked up our luggage, (2 bags), which by the way were the last 2 on the carousel, there was only one line through customs for people with special needs. By the time we left the airport I spent at least 45 minutes trying to find the cab which had been sent from Rochester, NY to pick us up and when I finally found him he wasn't allowed to stop in the taxi lane to pick us up in the taxi lane because he wasn't an authorized cab in spite of the fact that I told the security person that my wife was in a wheelchair and the weather was close to 0 degrees celsus and it was snowing.
Cons: 1. I ordered kosher meal, and we haven't because it finished. 2. The flight was full I couldn't findo a sit with my kids. I sit separately.
Pros: Friendly staff, not as crowded as most airlines
Cons: There was nothing to not like -- they might need a few more rest rooms for the coach classes
Pros: This was my first Air Canada flight, and I was beyond impressed with the service overall. The plane was extremely nice and very spacious. The flight crew was very attentive and helpful, and had great attitudes. I had trouble with my entertainment screen early on, and a flight attendant went out of her way to reset and make sure it was working for me. The 12 hour flights both ways were comfortable and enjoyable.
Cons: I honestly can't say anything negative about this experience!
Pros: Would defently will choose AC again
Pros: Everything the Dteamliner experiance
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