Daily cleaning, installation of cabin HEPA filters on flights from Milan Linate to New Mexico
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Scores according to KAYAK customer reviews
Pros: "Good organization, good hygiene, polite crew."
Pros: "Crew, atmosphere, timeliness. I was satisfied overall"
Cons: "Gate number changed couple times before flight departure"
Pros: "Crew was quick to help."
Cons: "long flight -- 2nd cup of coffee"
Pros: "Yes crew was great"
Cons: "More leg space"
Pros: "The crew was great and the free entertainment was great"
Cons: "Bring back pillows and blankets especially on red eyes out of Anchorage"
Pros: "On time"
Cons: "Flight attendants not friendly"
Cons: "5 hours late!!!!!! Delta sucks"
Pros: "Crew was great as usual these days with delta. Boarding was easy and efficient. Madrid staff booked us on a later flight in Atlanta as a precaution and it turned out we needed it. Really helpful!"
Cons: "Plane had crumbs on the seat and floor when we got on."
Cons: "I wanted an aisle seat."
Cons: "They were delayed. They wouldn't let us keep our checked sized bags which slowed us down even more. Our next flight left without us while we were waiting for a gate to open so we could get off the plane. There were no more flights so we had to fly to an alternate city and rent a car to get home."
Pros: "We actually did not fly this route. We bought a car and drove home!"
Cons: "Seem that they turned off the air conditioning once we landed in the cabin got on the warm side."
Cons: "If it had left on time Waited 3 hours at the airport"
Pros: "First I don’t comment on these normally, but during our flight we had a medical emergency and the crew handled it with perfection. They kept a very calm atmosphere and handled passenger with great care and professionalism. I could not be more impressed."
Pros: "Crew was good"
Cons: "No idea why there was over a two hour delay."
Pros: "We were able to fly standby on our original 2:30p flight but had to return to DCA for checked baggages later that day"
Cons: "Connecting flight from JFK to DCA was moved from approx 2:30p to nearly 8p, making our layover 7+ hours, as opposed to 1-2 hours. No reason for this change was provided. Delta crew member in JFK was rude and unhelpful. The second agent (who ultimately booked our standby tickets for our original connecting flight) was more pleasant."
Cons: "Sat on the tarmac for 20 Minutes, after taking off late. Arrived to my connecting gate 10 Minutes prior to scheduled departure with no delta attendants in sight and watched my plane sit at the gate and pull away with no way to get on board. Now I’m waiting unnecessarily for 4 hours on another flight."
Cons: "Waited in the runway and then taxied forever"
Cons: "The flight crew were great"
Pros: "Friendly crew and on time flight"
Pros: "How friendly and easy it was to board. The pilots were very friendly and even gave my daughter wings. The crew made us very welcomed and put our booster in the closet till we landed."
Cons: "Very uncomfortable seating"
Cons: "Everything. Stinky, dirty cabin. No running water in the bathrooms. Delays on the tarmac."
Pros: "Comfortable seats"
Pros: "Seats were spacious"
Cons: "No entertainment, snacks were bad and plane was old."
Cons: "I didn’t like having to pay for bags and headphones."
Pros: "I enjoy being a Gold SkyMiles member, which gives me the perk of being in priority boarding. I also enjoy seating in Delta comfort, especially on long flights such as the one to LA. Delta has greatly improved on keeping their passengers entertained by having the latest movies to watch, as well as, satellite television. Additionally, the mobile app is excellent since it allows you to check in and track your luggage."
Cons: "Delta needs to improve their food and snack choices. The snack choices (cookies, chips, fruit, pretzels) wasn't horrible but could be better. As far as food to purchase, Delta's menu is extremely limited and not worth the price of purchasing."
Cons: "Customs officials are incredibly un-helpful and slow. I almost missed the next flight because of how slow was that part. I hope Delta can speak up for the passengers, because we cannot express that to these rude people."
Cons: "I had the feeling they were short on crew staff, they were barely checking and I called them a couple of times, the blue light was on but no one came to check what I needed. At first the reading lights were not working and they got those reset at least. One choice of food was not available anymore once they got to our seats."
Pros: "The movie selection is very good"
Cons: "Both boarding the flight and getting off the flight were severely delayed. The flight attendants also seemed to ignore half the plane when handing out drinks and when picking up trash. I had to flag someone down after they had simply walked past my row both times."
Pros: "Makes all the difference to have Flight attendants and pilots all wonderful. Gratefully, ~Elana"
Pros: "Got an upgrade to econ comfort"
Cons: "WIFI wasn’t working. USB charging port wasn’t working either"
Pros: "Staff are nice, and helpful"
Cons: "Take far too long, efficiency is extremely poor, missed flight due to luggages being lost, requested vegetarian meal, when booking, confirmed at gate but didn't have me on the list for special meal. ECONOMY class has nooo room for a long flight...and no entertainment only 3 choices for western."
Pros: "Boarding is easy as always, I like Delta's system."
Cons: "I had a seat by an exit door. I was incredibly uncomfortable the entire flight due to the cold air comin in and hitting my feet / legs. Two coats and a blanket weren't enough to remedy the issue."
Pros: "Entertainment (your own device) and crew were great"
Cons: "The plane needs to be re-furbished or simply retired. Seats were broken, no screens on seat back for entertainment was disappointing"
Pros: "Helpful, and kind"
Pros: "Flight attendants were friendly."
Cons: "Coffee was bad and was luke warm!! It was very cold in the cabin and then really warm."
Pros: "Boarding was good, crew was friendly and we were on time."
Pros: "Only 15 minutes late"
Cons: "Like everyone, I dislike the tight seating."
Pros: "Smooth, easy, still long"
Cons: "Still long"
Pros: "Same as previous"
Cons: "Same as previous"
Cons: "Plane was supposed to depart at 9:09pm. An announcement was made that in Atlanta which is Delta hub, there were no flight attendants for the flight so we had to wait for another crew to fly in. That's just unporfessiknal. To make matters worse, the gate agents didn't make announcements even if just to say we know this isn't good and we will update you asap even if just to tell you we are still waiting on word. Total silence and seeing the gate agents laugh and talk amongst each other was pretty bad."
Cons: "Super small plane"
Pros: "Very friendly and accommodating crew"
Cons: "Uncertainty re connections at JFK provoked some anxiety but the pilot and crew were helpful in allaying that."
Pros: "Free movies/TV is a great amenity. Overhead bins were full by the time I boarded, so I gate-checked my bag. The staff was helpful and accommodating, which made that process quick and easy."
Cons: "Boarding is chaos. There's got to be a more efficient way than zones."
Pros: "Entertainment good. Service good."
Cons: "Disembark a disaster with broken jetway"
Cons: "My luggage is lost. I picked it up in LAX and reboarded. It never arrived to MSP. My wife's luggage was also lost but they found it on another flight. They have no clue where mine is."
Pros: "Seats sized for a human and not a pencil or anyone under the age of 3, actual padding on the seats, (decision making executives may have possibly taken a flight themselves that wasn't in first class), amazing entertainment, friendly and professional staff. Overall this may have been THE MOST COMFORTABLE coach flight I've experienced since the airline industry started herding people like cattle. I think the armrests may have actually reached high enough to BE an armrest. Individual video in seat backs was perfect with touch screen and more movies than I could count, music, tv show series, and more. $2 headsets for sale if your forgot to bring yours. All in all this was a fantastic experience. Delta, keep this up and people will actually choose you over other airlines. I know I will."
Cons: "There was nothing I didn't like about this flight."
Pros: "Plane was on time, flight attendants were very pleasant. The plane was very nice and clean. Kudos to Delta"
Cons: "Everything was great."
Cons: "Your crew didn't smile. They didn't seem very happy. The food was ok, but different from normal American cuisine. I didn't appreciate the crew's comments to some of my fellow passengers about how they we wouldn't eat the food. I would have liked to have been offered more to drink. Additionally I'm glad the crew is fond of one another, but they were loud and distracting. They were nicer to one another than the people flying. I didn't like being barked at and being given confusing directions regarding exiting the plane. Overall I wasn't impressed and would prefer to not fly with your airline again."
Pros: "They were very nice! Always a smile, even after 10 hours with us!"
Cons: "Final snack was a ricotta pepper sandwich - which was kind of a weird choice. Kitkat was of course delicious. Beef stew for lunch was fine. but my meal come out with frost on it, so the salad was freezer burned and my dressing was unable to pour being frozen! no veggies for me! :)"
Cons: "Flight was delayed in Frankfurt due to technical issues. That was fixed, but ended up missing the flight to Minneapolis. Lufthansa provided vouchers to hotel and shuttle to the hotel (holiday inn express) and back to the airport. We stood out in the cold for 45 mins but the shuttle did not show up. Ended up taking Uber to the hotel only to find out their shuttle service does not start in the morning before 5:30 am. They booked me on a 6 am flight with 5:45 boarding time. The hotel scheduled a taxi to pick me up at 3:30 am to make back to the airport on time. I ended up spending $70 and I’m totally exhausted. I wished I just stayed at the airport. Not to mention the quality of the hotel accommodations is less than average. Very disappointed with how this whole situation was managed."
Pros: "Comfortable plan. crew, at least in our section of the plan was minimally attentive."
Cons: "crew could have been more attentive. other then the basic services no one made any effort to see if we wanted anything else."
Pros: "We had a Lufthansa pilot sitting with us on his was back to Frankfurt. He was definitely good company and taught us a lot about how the airline worked, his family's history working with airlines, and life stories. The flight definitely went fast thanks to Daniel!"
Pros: "We upgraded our flight from Frankfurt to business class--so worth it."
Cons: "Be on time"
Cons: "Lufthansa lost my luggage. Still waiting in my hotel."
Pros: "Very comfortable. All very nice."
Cons: "Few toilets for two sections and seats too close, if it is not uptight the seat in front of you. You can not enjoy and watch movies."
Pros: "Each time I travel with Lufthansa care, comfort, amd customer service are such a high priority"
Pros: "The airline crew was responsive and professional. The flight was also very smooth."
Cons: "The boarding process was like a buffet: first come first served."
Pros: "The incrediblesmoothness of the flight: the lane to Frankfortwas a dream plane, and the pilots are to be congratulated."
Pros: "smooth and on time"
Cons: "no charging ports on plane"
Pros: "More legroom and great crew"
Cons: "Food quality has gone down. A lot."
Pros: "The crew was very welcoming"
Cons: "My overall experience was good"
Cons: "Seats very crowded. No leg room at all."
Pros: "Had ridiculously long bus ride from terminal to plane. Plane was parked on the outer reaches of the airport. This happens far too often on Lufthansa when connecting in Franfort. Build more gates!!"
Cons: "Business clsss sweats on A321 were coach seats with the center seat left empty. Not sir it is worth the higher fare."
Pros: "Food service everything"
Cons: "Everything was just perfect"
Pros: "The only good part of this flight was that even after the two hours delay of my first flight I managed to catch the second flight since it was delayed too."
Cons: "Make sure you put all the liquids like (small perfumes, mouth wash and medicine bottles) in a plastic bag before you go in for your security check at Frankfurt airport. Frankfurt airport is confusing Flight crew was super rude and disgusted Food is bad"
Pros: "Very professional and nice crew. Clean and new planes."
Cons: "Flights are never on time, seats are extremely small and planes are very often full. Not enough storage for carry on."
Pros: "Seat was good"
Cons: "Crew was rude"
Pros: "I liked that if I asked for something the crew would get to me rapidly. Extra leg room."
Cons: "Boarding process: just a lot of confusion. Inflight crew service poor: the was no time to have any brain reaction when they would pass by with coffee or anything...and when I asked for coffee the answer for a gentlemen of the crew was: coffee already passed by. Really!!?? Make sure that +$1200 are spent well. Rude or inattentive crew members shouldn’t be on flights that are that long...I had to nsist to have a miserable cup of coffee. Movie selection was poor. USB port didn’t work. Shame on you!"
Cons: "The entertainment systemis was sub par."
Pros: "The Lufthansa crew in Nigeria airport are not friendly at all...expecially there crew supervisor."
Cons: "How the crew was attending to me."
Pros: "Very friendly staff and good was good."
Cons: "Had to wait 35 minutes on the plane due to weather before taking off and there wasn't much care on how that would impact everyone's connecting flights."
Pros: "During this flight, the attendants were suprisingly kind."
Cons: "Entertainment was just too poor(movie selection was just counted numbers.) the seat comfort was one of the ugliest, I think. even though they prepared many of premium seats, still once you compare with other airlines, it is far below than the average I think."
Pros: "They were average in terms of comfort and crew. You can only get so conofortable in economy class and the crew did what they were expected to. I did feel that my empty meal tray was left on my table for quite some time though."
Cons: "We had no individual entertainment on the flight, only very old CRT screens hanging from the ceiling, circa 1995. They did show movies but the sound quality was poor and my headphone jack did not work so I had to share with my husband. They offered no explanation for this, since their website clearly promises individual screens for international flights. When asked, the FA simply said "this isn't our usual plane for these types of flights." However, we had the same issue when flying to Frankfurt with them, so the company seems to just be lying. The food can barely pass as food. Everything was ice cold except the main dinner entree, even the bread. The only vegetable available throughout our 8+ hour flight was shredded carrots absolutely swimming in mayonnaise. The boarding process was exceedingly slow and they would not allow use of cell phones for boarding passes, although their check in provides the attachments. This required probably 1/4 of those boarding to have to step aside to another line for a paper copy. Again, no apologies or explanations from the company. Overall, I wish I had shopped around a bit more and chosen another airline. International flying is supposed to be somewhat enjoyable, even in economy class. Instead, this was the longest 8+ hours of my life."
Cons: "They ran out of food choices for the people who sat in the back of the plane. I had preferred to eat chicken rather than pasta but the choice was not available anymore. The same happened with the breakfast sandwiches."
Pros: "Once again Lufthansa crew is the best"
Cons: "Lufthansa sharing code with United wasn't pleasant at all."
Pros: "Real food with real tableware even in the Econ section. Unbelievably courteous staff. Will make it impossible to fly Anyone else when going overseas"
Cons: "Nothing...I felt spoiled"
Pros: "Everything else"
Cons: "Boarding was even more chaotic. No clear signs for premium economy."
Cons: "comfortable Seat"
Cons: "First leg of our flight was delayed, second flight departed before we landed."
Pros: "Lufthansa rocks!"
Pros: "Great service and comfortable bed for sleeping in business class"
Pros: "There is more space on intra European flight than on cross continental flight!"
Cons: "Still don't like amount of room."
Pros: "Service was good, boarding was fast, no other issues."
Cons: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."
Pros: "The staff and crew were very nice and professional."
Cons: "There wasn't any entertainment options for this flight."
Cons: "Nobody was cooperative to reschedule the fly for normal price we have to bay one way tickets"
Pros: "Professional crew, easy travel."
Cons: "Close seating."
Pros: "The crew were professional, service is excellent, plenty of food, beverage, and entertainment."
Cons: "Gate crew unfamiliar with child restraint seat regulations and recommendations."
Cons: "Agents in Budapest were not pleasant at all."
Pros: "Paid ~350 dollars to upgrade. It was great! More room, better service"
Pros: "Very large selection of movies and TV shows"
Pros: "Seats had extra legroom which was very nice."
Cons: "Screens were on by default and hard to figure out how to turn off. Ads are very annoying."
Pros: "Flight and the crew!"
Cons: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
Pros: "economy plus seats were nice, great movie selection, especially international movies"
Cons: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Pros: "Reclinable seats."
Cons: "The food!! The lights could be dimmed as it was a night flight."
Pros: "Crew was great, very responsive and hospitable!"
Cons: "more lunch choices, especially choices without dairy products."
Cons: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
Cons: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Cons: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Pros: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Cons: "Not having to walk outside in Edinbur4gh to board the flight."
Pros: "Amazing crew"
Pros: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Pros: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Cons: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."
Pros: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Cons: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"
Cons: "lost baggage"
Pros: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
Pros: "Crew was in a festive mood, the meal was unexpectedly delicious"
Cons: "Seats ok, but could be more comfy"
Pros: "Gaps between seats are very narrow."
Cons: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Pros: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Pros: "Face recognition was amazing"
Cons: "Too hot on plane"
Pros: "Good selection of movies."
Cons: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Pros: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Cons: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Cons: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Cons: "Flight was cancelled."
Pros: "Everything is top notch for an airline company."
Cons: "Nothing.... I enjoyed every moment of the flight."
Cons: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
Pros: "Left ontime and service was excellent."
Cons: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."
Cons: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."
Pros: "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
Cons: "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."
Pros: "I got some rest"
Cons: "unable to charge my phone or watch movies"
Pros: "Friendly staff, good service and on time departure/arrival."
Cons: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
Pros: "Bording was good and general flight ok"
Cons: "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."
Cons: "Boarding was a free for all. The travelers did not pay attention to the priorities."
Cons: "They stole my money"
Cons: "KLM crews look unhappy with their work. Everything they do is a favor not duty."
Pros: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
Pros: "Cabin Crew was awesome."
Cons: "Entertainment System was not working and no Non-veg food option in flight."
Pros: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Pros: "Comfort economy well worth the extra."
Cons: "OLD OLD plane with hard seats and tiny screens"
Cons: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."
Pros: "Great crew service. Among the best ever."
Cons: "Klm flight has very congested seating Getting information about eticket was pain"
Pros: "The staff and crew"
Pros: "Friendliest economy class service I've ever encountered."
Pros: "Spacious cabins, friendly service"
Pros: "A nice short flight"
Cons: "We had booked business on our flight to Milan, and it was extremely disappointing that on this sector they put us on the last seat in the back of the plane. There were plent of seats on this flight that had extended legroom. A bit of a mystery, why Westjet elected to put usin the last seats on the plane?"
Cons: "Our flight from Nairobi to Lusaka was cancelled for some reason and we did not find out until we happened to log into the website to double check our itinerary. They automatically rescheduled the flight only giving us 25 minutes to reach our next flight...impossible. so, after calling, we were re-booked again and forced into a 13 hour layover in Amsterdam. Our original flight plan had 4 hours. so, because we are a family of 7 with a baby, we had to buy a hotel room to rest, costing us a lot of extra money we had not planned to spend. We contacted KLM for help with the cost but were rejected. We also lost 5 bags somewhere between Chicago and Lusaka, but after 2 days, we received them."
Pros: "Great crew"
Pros: "The flight attendant in our long flight, London to Hoiston, was extremely nice and took very good care of our section. The seats were not all that comfortable: you could feel there was minimal padding on mine and my partner's neck rest wouldn't stay up."
Cons: "We were shocked to learn there were no outlets on the long flight from London to Houston. Luckily we had a power bank, otherwise our phones would've been dead."
Cons: "Seriously on an international flight between Linate, Milan to Heathrow, London PAY pounds for a hot coffee or tea."
Pros: "Great crew, excellent legroom, excellent meal, snacks"
Cons: "Eliminating the 1 hour delay to get to the gate at Logan after landing early."
Pros: "Flight crew was friendly. Getting to leave the plane."
Cons: "Seats were the smallest since I tried Ryan Air. Boarding is ridiculous process of elevators, buses, and salmon stand-offs as people board from the front & rear with no guidance. Arrival was also waiting on buses before a 15 minute ride to the far side of the airport. No food or beverage is offered free. Not a pleasant experience in any way."
Pros: "short flight, no issues"
Cons: "nothing of importance"
Pros: "BA did everything right. Weather caused hours of delays on tens of flights. Airport was not prepared to manage the volume"
Cons: "Over 2.5 hours delay"
Cons: "If you want to reserve your airline seat (I'm talking a standard economy seat) you have to pay $34 per seat if it's 24 hours or more before your flight. Guess what happens at 24 hours? The airport takes over and you're stuck in the middle of a crowded 10.5 hour flight all because you weren't able to select your seat ahead of time. Just another money grab from a tanking airline."
Cons: "I wish we would have been offered something to drink that was complimentary."
Pros: "There was no wheel chair provided for the passenger even though requested for one in london"
Cons: "We nearly missed the plane due to how closely our flights were scheduled. Then our luggage did not arrive with us our plane. We didnt have time to stop for a snack or water so a small something would have been helpful."
Pros: "On time"
Cons: "Overhead luggage compartments broken and taped shut. Delay in boarding. Nothing offered not even water. Except items to be purchased. No frills airline at non budget price"
Cons: "Delayed 4 hours!"
Pros: "we took off and we landed"
Cons: "Checkmytrip kept giving different information about the flight. once on board with delay first officer said they would try to make up time. Soon it was all about air traffic control. said that FlightConnections would be working on flights for this with missed connections. not true - nothing done while we were flying, and landed"
Pros: "Friendly crew...that’s it."
Cons: "Ordering my ticket was a pain, I couldn’t check in online, I was stuck in the middle section in the back for all my flights, they overbooked and we were delayed twice as a result, the entertainment was poor, the food was mediocre, and the seats were not comfortable. There are much better options to fly."
Pros: "The landig was the best I have ever experienced in 20 years of travels, I was then informed that the pilot was a woman :) great to see more female pilots around"
Cons: "It was on Air Lingus not BA. No Entertainment -"
Pros: "Good pilots. Safe flight."
Cons: "No free beverages between Milan and London! This is the very first time I have not given free water!"
Cons: "Seats didn't recline, no entertainment, no beverage or food service. Delayed leaving and landing and the ground crew couldn't find a working jet bridge further delaying the disembarkment. I almost missed my connection despite a 90 minite layover."
Pros: "British Airways makes you pay for water!!! I accept paying for food and drinks but water should be free Also their machines to pay on board don’t accept USA credit cards so I couldn’t pay but a kind flight attendant allowed me to buy with card and she hand wrote info"
Pros: "Everything was fine, food was better than expected, on time"
Cons: "This was a connecting flight and they should allow extra time when changing terminals. 2 hours was BARELY enough with 2 20 minute bus rides and a huge line at security, to top it off, 1/4 mile of moving walkway was shut down for no apparent reason. These are Heathrow issues, not really BA issues."
Pros: "excellent, efficient, clean, professional"
Cons: "partnering with American Airlines is a crime and an offense."
Pros: "The craft, the crew, the food was excellent"
Cons: "Ackward media control"
Pros: "Ontime and efficient"
Cons: "No on line checking available from London to SFO"
Pros: "good movies"
Cons: "There should be an attendant at the entrance to the boarding area. Too many people try to line up and to into the queue before they need to. Either they don't understand the language or the procedures. There should be people walking around to answer questions on boarding procedures or better announcements in several languages. the Asians were extremely confused as were the Germans we encountered. They never announced for people with disabilities to get ahead of others. It was a big "casino" as the Italians say when everyone charges the boarding area. People could be put in groups according to where their seating is, making it easier for all."
Cons: "1. It was raining in Milan when I departed. Clearly my checked suitcase was exposed to major rain because several layers of clothes were very wet when I got home. 2. I'm a senior citizen trying to stretch funds to travel -- paying extra for an early seat assignment is not in my budget. Logging in 24 hours ahead to get a seat was incredibly inconvenient--I happened to be in a museum and without WiFi. (It could have been in the middle of the night or on a connecting plane.) I then had trouble entering all the required data and was finally told I had to wait 24 hours to try again-- that made no sense because I had to be on my flight 24 hours later. As a senior citizen who struggles with using the internet, it is particularly difficult. PLEASE let people choose a seat when making a reservation WITHOUT charging extra. 3. I was shocked that I couldn't get a glass of water without paying for it!!!!"
Pros: "I had an entire row to myself, the flight was on time, and the crew was great. The views of the Alps below were entertainment enough."
Pros: "Luggage delayed."
Cons: "I did not like the seats. I have. Bad back and found the seat uncomfortable."
Pros: "Security staff was rude in England and our suitcases was lost And they did not even let us know"
Pros: "Courteous cabin crew"
Cons: "Delays both before takeoff and after landing. Unorganized boarding--what happened to the old idea of boarding from the back of the aircraft forward?? Making all passengers shuffle through a long queue is really stupid."
Cons: "Takes too long to go through security in Lisbon. Several passengers were left behind. Having to pay for even a glass of water is not acceptable. BA has gone from one of my favorites to just average."
Pros: "Flight was delayed because of no AC, but we were put on another plane and the flight was only delayed an hour"
Cons: "Initial boarding. We stood in line for at least 30 - 45 mins to board the plane"
Pros: "Sandwich was tasty, but had to pay for it. On short flight, that's not a big deal."
Pros: "LOVED having a bit of space to stand and stretch without being in crews way! Bathrooms kept clean. Crew very helpful attentive and cheerful"
Pros: "On time, no issues, friendly staff"
Cons: "Freezing, air cond blowing cold air the whole time"
Cons: "Online check in was not available on 4 international flights, despite 24 hour checkin being advertised. Expect your seat preferences to be limited unless you pay $35-$85 per flight to pick your seat in advance."
Cons: "There was no direction when boarding, resulting in 2 lines of people from different direction trying to board! No entertainment at all. You have to pay for even water."
Pros: "We didn't crash."
Cons: "No leg room at all. Felt like a sardine in a can. Not even water is free. Staff were horribly inefficient with the snack cart They finished 15 minutes before landing on a 2 hour flight!"
Pros: "Food and service were first class even in economy seating. British Airways is always my favorite airlines, consistently superior in most areas. The food and beverage on the 24hr flight was very good."
Cons: "The Boeing 747-400 on leg from London to San Diego had the older infotainment system, compared to my first flight. It worked well, however the screen was small, and the in flight flight tracker was dated. Most BA flights have the newer system."
Cons: "Checkin staff , who don't appear tombs BA but from another airline working on behalf of BA, apparently punted a problem they knew would take much effort to resolve to the BA agents at Heathrow"
Pros: "Very organized. Weather delay due to fog was unavoidable but made up time enroute"
Cons: "Would have like a few updates at the gate, but staff did not update."
Cons: "Boarding was a nightmare. Staff were rude and did not communicate well. I am a million miler with Umited & I wished I had flown with them!!"
Pros: "The British Airways staff was good. The food was decent, we took off on time and the loading and unloading of the plane was orderly and efficient."
Cons: "The Boeing 787 'Dreamliner' is a a sardine can with wings. I'll admit, I'm a 6'5'' man, but I'm slim and in good shape. I fly often on many airlines. I'm also not a rich man and I fly coach. The legroom was pathetic, and despite being a slim guy I felt crowded, jostled and uncomfortable. I will avoid the plane at all costs in the future."
Pros: "The crew made this flight."
Cons: "I did not like the fact that I missed my connection in London!"
Pros: "I didn't have to swim home."
Cons: "Everything! Old dirty plane. Anounsments made by a man who's accent and poor English Meade it impossible to understand the same anounment that I thought I had memorized."
Cons: "45 minutes late leaving Milan and had to sprint from the A gates in Terminal 5 to the C gates in Terminal 5 at Heathrow airport. Having to clear security again when you're transferring between flights in the same terminal is a joke. Surely there is a better way."
Pros: "Nothing,really other than the fact that it Got us home."
Cons: "At least offer water. There was no service whatsoever"
Pros: "On time"
Cons: "Some social distance inside the plain would’ve great"
Cons: "Missed connecting flight"
Pros: "It was on time!"
Cons: "Flight was late!!!!!! But plane was there at gate 2 hours b4 scheduled departure time"
Pros: "Crew was great. Seats could be a bit wider"
Pros: "All the crew were pleasant"
Cons: "There was a delay but we weren’t well informed"
Cons: "Every step of that has been hell-after travelling for 16 hours I’m still not in my final destination. Stuck in shirhole Chicago until tomorrow morning. Air line sucked, airports sucked, everything sucks"
Cons: "They canceled my flight. And they keep us at the airport until 10pm to tell us that flight got canceled. The worst part was they offer us to we buy with with “discount” embarrassing. They could tell me at 6pm that flight is canceled and to find other way to get to nyc."
Pros: "The crew were super nice. All the people in the SAN were very nice."
Cons: "They didn’t have headphones :("
Pros: "Was departed earlier because we were all on board early"
Cons: "How about refreshing your antiquated aircraft? Seats? Entertainment? Overhead bins?"
Pros: "Friendly staff,good food,entertainment was also top notch Staff helped me a lot;I am a nervous flyer and they checked on me regularly"
Cons: "Could have used a bit more room but I was not to squished"
Pros: "Beverages and biscotti Variety of entertainment Great Crew!!!!!"
Cons: "Only bevarages and biscotti Free entertainment isnt free..$10 wifi charge AND requires personal viewing device Ridiculously small toilets....and only two for large main cabin"
Pros: "Friendly flight crew on full flight."
Cons: "Late take off"
Cons: "Not the best. Marginal food and hassled about carry-on that fit the size requirements. More like premium economy."
Cons: "Old aircraft with broken recliners, non functioning earphones, no entertainment centers and no overhead lights. Flight attendant said they can’t help and accomordate to different seat."
Cons: "Was missed due to delayed flight"
Pros: "Breakfast on GDL-DFW and movie"
Cons: "One hour delay on account of missing signatures from some mechanic according to the captain’s weak and shallow account of the facts. Flew with a 1st class upgrade to DFW and upon missing the connection to DSM (imputable to AA) I would have expected AA to have me await my later conection (3 hrs AA 2488) in the Admiral’s club especially after having paid for the upgrade. Instead, the bozo at the Admiral’s Club entrance in Terminal A A23 indicated that only Mexico City passengers were allowed into the Club even if as a GDL passenger I had a 1st class boarding pass. Poor and misguided management of the moment of truth on behalf of your employee with a 1 Million Miler customer. My experience recently with Delta and United has been with more open minded, customer centric and better trained airline staff. Disappointing and hope someone will read this and let me know that my note was heard. What is next?"
Cons: "Missed connection"
Pros: "The crew was amazing, flight was very smooth, arrived early, plane clean, service was great."
Cons: "For being in first class, my seat did not recline so I couldn't sleep and audio for my entertainment center was not working"
Cons: "Could not get to Santa Fe! Had to fly to Albuquerque & arrange transport to Santa Fe! No luggage til next day!"
Pros: "When our flight was delayed in Denver the agent at the check in gate worked very hard to get our flight plans changed with as little impact as possible."
Cons: "We understand that delays happen but due to a delay on American Airlines we have lost our luggage and it doesn't seem likely it will be returned. We had five pieces of luggage lost during our flight from the U.S. to Spain. When we arrived in Madrid we were told that all five pieces had been located. When we went to pick them up the next day there were only four pieces at the airport. We were told the fifth suitcase would be delivered when it was located. It's ten days later and there's no sign of the luggage. It has taken multiple phone calls to get the information about the luggage correct. They assure me that they have everything correctly documented and then when I call back they haven't changed a thing. It has been a very frustrating process overall."
Cons: "This was the worst flight experience of my life I will never flyAmerican again"
Pros: "The low price! It was on American Airlines which the same flight was more expensive. Professional flight attendants"
Cons: "Cramped seating but can't really complain because of the price"
Pros: "The crew was helpful and fast in turning plane over."
Cons: "Flight delayed from 1015 pm departure to 1135pm, so I had to making my arrival at 1am. Hard are the person picking me up. Despite the fact that they moved my flight they closed the Aa lounge at 10 and kick you out, even though they moved my flight"
Pros: "No hassle of changing terminals in JFK, no bagagge claim, AA check-in-this time, was a "good luck"....Connection in Helsinki, very quik!"
Cons: "Finnair flight AY06 are old aircrafts. Every other in-seat monitor was out of order, flight attendants could not do much. That created mess for passengers, trying to move their seats to the ones with working monitors....."
Pros: "Bulk head aisle leg room"
Cons: "Narrow seats and aisle. Being pressed against someone and bumped in the aisle for two and a half hours is a long time."
Pros: "That we were able to get a seat on this flight"
Cons: "It was very crowded and no room to really move. The flight was rough in taking off and landing."
Pros: "Lots of movies. Constant trash collection and drink service"
Cons: "Uncomfortable seats. Dirty bathrooms."
Pros: "That I was found an alternative flight and was boarded swiftly."
Cons: "That my flight was delayed four hours or more and then cancelled so I had to be transferred to a totally different flight in the early hours of the morning and that my luggage was delayed and travelled on a different flight to mine. The entire experience was very discouraging."
Pros: "Flight was on time"
Cons: "There was water dripping from the vents. When I tried to inform the flight attendant, she shut me down so fast I couldn't believe it. All she had to do was reassure me that it wasn't a safety issue. Her attitude was like she was tired of telling passengers that it was perfectly normal. Very unprofessional!"
Cons: "Aa blows"
Cons: "Nowhere on my finnair reservariondid it say this flight was operated by American. I kept logging into finnair and it was telling me I had no reservation. Very frustrating!"
Cons: "Bags left behind."
Cons: "Delay, first told it was weather related, then mechanical. Re booked on a flight by AA that would never make connection. Paid over $1,000 for a flight leg that one way and direct on another airline (Alaska air) was $281.00 and the agent took so long to find redirect flight that they couldn't book. Total mess! While struck on the second leg and speaking with AA customer service about the reschedule I was told that they didn't have the ability to rectify the error because they no longer had control of my ticket and that I had to take into consideration that three was an event in San Antonio that caused delays network wide that added tio the initial issue... HOGWASH! 1) it was another AA issue where an AA aircraft drive of the runway while I was in flight on the first errant leg. 2) if they had just been straight from the outset, I wouldn't have been delayed. I will never fly AA AGAIN!"
Pros: "It was not a finnair flight.... I actually flew on American Airlines. The flight was a little bumpy. The captain did a great job of keeping us informed of things going on! The crew were awesome!!!"
Cons: "I didn't like that up until the day before I thought i was flying Finnair and was trying to checkin with finnair onlt to find out it's American Airlines i was flying. Very confusing but I figured it out"
Pros: "I had never flown coach and decided to try it at a ridiculously low price. It was fine. I slept well and the service was above expectation for Coach"
Cons: "It was difficult to get to the rest room because it was a full flight"
Pros: "Staff was pretty good, and while the food wasn't incredible, it wasn't bad."
Cons: "I hold the personal opinion that the headrests on transatlantic seats should be the sort that prevent one's head from falling to the side. It seemed like this was a domestic plane assigned to an international route."
Cons: "Despite arriving more than an hour ahead of time, I had to wait in a long line to get to the ticket counter and by the time I got there the assistant refused to check my bag. I then had the choice of catching another flight standby, possibly not even arriving on the same day, or changing my ticket for an obscene amount of money. I hope to never deal with AA again."
Cons: "We waited on tarmac to depart from San Jose Cabo because of an AA paperwork screw up! Tower didn't have same flight info as pilot. The pilot apologized and crew was nice - but I missed my next flight and the replacement flight was delayed 2 hours. Bummer of a way to end an amazing vacation!!"
Cons: "Flight detoured because of weather, had to land in diff city to refuel which made landing 2hrs later than scheduled. Super uncomfortable and extra long flight"
Pros: "The flights were smooth and easy."
Cons: "Due to the crew being late, my second flight was delayed and hour and a half."
Pros: "Friendly-on time-Huntsville personnel first rste."
Cons: "Tsa wait"
Pros: "Crew were friendly"
Cons: "Ac was broke on plane, no wifi or entertainment options, lots and lots of being kept in the dark waiting and waiting after already boarding the plane or landing on the runway"
Cons: "I was going to miss my flight and so I called the AA and they would not credit, reschedule or do anything for me. I had to just waste the money as the change fee would be just as much as buying a new ticket. Teaches me a lesson for every straying away from Southwest."
Cons: "Movies broken has to change seat"
Cons: "Fight was cancelled as reported a light near the exit sign was out. Had to sit in the airport 8 hours a regular delay of the this route."
Airlines flying from Milan Linate to New Mexico have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Milan Linate to New Mexico
Masks required on board, masks provided on flights from Milan Linate to New Mexico
Social distancing seating
Middle seats unavailable to book on flights from Milan Linate to New Mexico
Testing for antibodies, testing for symptoms for flights from Milan Linate to New Mexico
Waiving of change fees. Search flexible flights from Milan Linate to New Mexico