Daily cleaning, installation of cabin HEPA filters on flights from Milan to District of Columbia
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 11h 25m
The cheapest ticket to District of Columbia from Milan found in the last 72 hours was $279 one-way, and $398 round-trip. The most popular route is from Milan to Washington Dulles Intl, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $244.
The United States has restricted the entry of all foreign nationals who have passed through or have been in China, Iran, Most European Countries (Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Monaco, San Marino, Vatican City), the UK, Ireland, Brazil and South Africa in the past 14 days.
With the exception of certain travelers which includes certain family members of US citizens or permanent residents including; spouses, children (under the age of 21), parents (provided that his/her US citizen or permanent resident child is unmarried and under the age of 21), and siblings (provided that both the sibling and the US citizen or permanent resident are unmarried and under the age of 21);
There is also an exception for travelers with the following visas: A-1, A-2, C-1, C-1/D, C-2, C-3, CR-1, CR-2, D, E-1 (as an employee of TECRO or TECO or the employee's immediate family members), G-1, G-2, G-3, G-4, IR-1, IR-4, IH-4, NATO-1 through NATO-4, or NATO-6 visa;
Members of the US Armed Forces, spouses, and children of members of the US Armed Forces;
Travelers with invitation of the USA government for a purpose related to the containment/mitigation of the Coronavirus (COVID-19);
Travelers with documents issued by the US Department of Homeland Security, US Customs and Border Protection, or US Department of State indicating that the traveler is exempt from the restriction;
B1 crew crewmembers that are engaged in lightering, Outer Continental Shelf (OCS) activity, wind farm activity, private air/sea crew and other similar crewmember activities;
Students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland, the UK or Schengen Area in the past 14 days.
All travelers, 2 years of age or older (including US citizens and transit passenger) must present a negative COVID-19 viral or antigen test result issued 72 hours prior to departure or have a proof of recovery from the virus within the last 90 days prior to boarding the plane.
Travelers must complete a disclosure and attestation form before departure.
Exemptions or waiver to the testing requirements may be granted by the CDC on an extremely limited basis when emergency travel (like an emergency medical evacuation) must occur to preserve someone’s life, health against a serious danger, or physical safety and testing cannot be completed before travel.
US citizens and permanent residents arriving from the UK must present a medical certificate with a negative COVID-19 PCR or antigen test result issued within 72 hours prior to departure.
Travelers arriving in New York State must complete the Traveler Health Form.
Travelers arriving in Massachusetts must complete the Massachusetts Health Form.
Travelers are advised to get tested 3-5 days after travel and stay home and self-quarantine for 7 days after travel. Even if they test negative, they must still stay home and self-quarantine for the full 7 days. If the test is positive, isolate to protect others from getting infected.
Travelers who did not get tested, are advised to stay home and self-quarantine for 10 days after travel.
All other info
Travelers are subject to COVID-19 measures set by the state/territory of their final destination. For more information go to CDC website.
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
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Scores according to KAYAK customer reviews
Pros: "Delay was for 30 min"
Pros: "The crew was amazingly efficient serving food and drink. In the recline position the seat bottom extended which was far more comfortable than simply reclining."
Cons: "The food was mediocre and the selection of movies was very limited."
Cons: "Flight delayed due to technical issues, boarding crew said there was a hole in the plane and that it might be canceled. After a long delay we finally tookoff. Plane was very cramped and very little room for the legs. Food and entertainment were average and fine."
Cons: "Flight was late"
Pros: "The food was great and the other flight attendants were kind and understanding."
Cons: "There was a flight attendant who was of an older demographic who was extremely rude to me and not accommodating at all to myself, my husband, or my children. She had an attitude and seemed irritated by my questions, concerns, and overall being there. We had an issue with seating and no seats together with our 4 and 7 year old."
Pros: "Friendly crew"
Cons: "Very good overall"
Pros: "Everything was perfect."
Pros: "Very short flight so pretty standard."
Cons: "The flight attendants and employees at the airport seemed completely miserable. I heard flight attendants telling passengers on multiple occasions that because the flight was short they couldn’t help them."
Pros: "The crew was great."
Cons: "There was no entertainment on board. I was in the last row, and my seat would not recline, which made the flight less than comfortable."
Pros: "Very friendly, without being intrusive. Responsive and happy."
Cons: "The plane from Milan to Zurich was wonderful, light airy and felt like a new plane."
Pros: "Friendly staff On time"
Cons: "Seats (legs)"
Cons: "It was so hot on the (delayed) flight"
Pros: "The crew was so friendly and professional, on top of the nice plane condition, which made the trip very pleasant!"
Cons: "The food standard seemed to be lowered a little bit, but still very well prepared."
Cons: "I flew to Berlin last minute for a 4 day business trip. Was asked to check my carry on and I haven't seen it since. Waited for over 2 hours in the baggage service line at the Berlin airport, filled out a form and haven't heard anything since."
Pros: "The crew and flight"
Cons: "No airconditioning while waiting on the shuttle bus to the plane"
Pros: "The crew was very attentive and friendly. For the price the seats where comfortable."
Pros: "Class staff"
Cons: "Bit of a delay"
Pros: "The gate agents, crew, and food."
Cons: "Entertainment monitor kept stopping, then going, fast forward, then fast reverse. Watched a 1 hour 10 minute movie that took 2 hours 40 minutes to view. I am over 200 cm in height, the passenger in front of me was 163 cm with seat all the way back while sitting on the edge of her seat playing games. The monitor I was watching was about 14 cm from my face. I never put my seat back, but I sure as hell will now. This flight was over seven hours, that is to long to be contorted."
Pros: "Good breakfast"
Cons: "Bad seat, just an economy seat"
Pros: "Food and crew were great, very friendly and perfect with timing of serving meals"
Cons: "The boarding kind of scrambled. The head phone connection bad for my headphones, I had sound only in my left ear. The screen had very poor resolution but selection of movies was goood."
Pros: "On time flight"
Cons: "Are the seats getting smaller or am I getting bigger?"
Pros: "The flight ,food entertainment was very good. But I don't understand the SWISS airline logic. When I did the check in in Prague and got my boarding pass the told me that the system picked me to have the additional random checkup at Zurich airport. Its ok. If it’s done for security reason why to tell the people ahead of time that they will have additional checkup of bags and personal stuff. If you want to do it for security reason do it ( I want to be safe) but don’t do it for the check mark , it doesn’t make any sense and doesn’t protect us."
Cons: "The service was not great which surprised me for swiss. The flight attendant was absolutely not into work. The seats supposed to work.. wasn’t .. we had to switch the seats with no help and with the lights off. Awful .. of course they didn’t noticed so they didn’t woke me up for the breakfast. (And I’ve been asking for). Maybe was bad luck but that’s really ridiculous. During the flight they didn’t brought water or something we had to call them."
Pros: "Nothing!! And by the way this is the last time I travel with you guys. I couldn’t travel because of my itinerary doula -Bruxelle - Zurich- Washington Dulles . I was not told when I bought the ticket that I will need a visa to transit between Bruxel to Zurich. Now they told me that my only option is to buy another ticket . Thank God éthiopien Airline was more affordable."
Cons: "Nothing!! And by the way this is the last time I travel with you guys. I couldn’t travel because of my itinerary doula -Bruxelle - Zurich- Washington Dulles . I was not told when I bought the ticket that I will need a visa to transit between Bruxel to Zurich. Now they told me that my only option is to buy another ticket . Thank God éthiopien Airline was more affordable."
Pros: "Crew was good. Very polite. The plane was old. No place to charge your phone. The in flight screen required the use of a remote which was inconvenient when having to wake up my neighbor to pull it out of the armrest. Food wasn’t great. Skipped the last meal service. It was like flying 20 years ago. Not bad, but not as good as it could be nowadays."
Cons: "The flight was 1:20 hours delay so it arrived at midnight to Vienna. Even they refused to accept all the cabin bags on board. Very disspointed with Swiss. I’m flying twice time a week and I never experience so frustating experience like Swiss Air"
Cons: "Landed in NY @ JFK with a missing luggage. That happens, I know and it can be ok but the sad thing is the very poor the service offered to take care of it. I have tried to call, no answer, I tried the link they gave me to track progress: NOTHING.... Called customer service, they gave me that number and that link telling me it was the only way!!! I am so frustrated right now!!!"
Pros: "the food was delicious, the movie selection was great, the seats were comfortable, the plane was chilly but they supplied us all with nice warm blankets, and I prefer it be cold over hot on the plane any day."
Pros: "It was a good short flight, with good service"
Pros: "It was quick and the crew was really nice!"
Cons: "No organization for boarding. It didn't matter what class you are in, everyone boards at the same time. business class o. The plane we were on was just the front seats....they were not larger seats."
Pros: "Fast and efficient transport option to Berlin"
Cons: "All good"
Pros: "The crew really went out of their way to accomodate and made sure I found my seat, was entertained and was comfortable throughout my flight."
Cons: "It was delayed a little."
Pros: "We had never flown Lufthansa, or in a A380. Upstairs in economy with 2 seats on the right side, it was very quiet and felt roomy. Service was on-par with other European carriers, so quite good."
Cons: "Airline lost my flight, no explanation and or apology. Seats were terrible could not move when seat in front was reclined. No economy plus, no reciprocal consideration for gold status on star alliance except for one checked bag free. I will never fly Swiss again"
Pros: "Friendly and professional crew, good movie selection"
Cons: "Not enough room in the seats. Could not open my lap top in avaialable space. Very tight feeling."
Pros: "The crew members were polite and efficient."
Cons: "There was no climate control. Our rows were freezing cold. People were wearing coats and blankets. Four or five rows up it was warm. My husband asked for more heat and the stewardess said she would turn it up, but nothing happened. Cold air blew out of the ceiling vents for the entire flight. When we reached our gate, we then waited in a long line to have our passports and boarding passes checked again. There were several Swissair crew members, but only one person to check all of the paperwork for economy. Then another long line to show our boarding passes again, while the business class entrance remained unused. Swissair needs someone to manage this better."
Pros: "The crew was very good--attentive and helpful. The food was excellent too, as they offered regular liquid refreshments and several snacks plus a meal. The chocolate was a special treat."
Cons: "My seat had been given to someone else also, and they boarded before me, so I had no seat for some time. I was told to stand in the back, which I did for a long time. Eventually I sat down on the edge of a place and a stewardess snapped at me. I've had back surgery recently, so all of this was very difficult. Finally given a seat. No internet--big drawback on overseas flights. On our trip there, one bathroom was a mess, plus out of toilet paper. Told the stewardess, and they closed it for a while--took some time for it to be attended to. The entertainment choices are VERY slim--don't know why a more extensive list of choices could not be made available."
Pros: "Went great, no complains"
Cons: "HOT turkey sandwich"
Pros: "Chicken with polenta was better than most airplane meals."
Pros: "Great service"
Cons: "I loved everything"
Pros: "Great food and drink options."
Cons: "Due to special meals, food was quite delayed. Flight was also delayed so it was very tight to get to my connection."
Cons: "I wasn't on it so I wouldn't know."
Cons: "I was supposed to put my backpack into "bulky baggage". I couldn't find it. When I got on the flight one of the attendants yelled at me for having my bag. Also the signage was incorrect where we had to go thru with our boarding pass. So I stood in a couple of lines that didn't work."
Cons: "Food was not good"
Pros: "Good communication, helpful and friendly staff, usually on time, and better than average food & beverage options."
Cons: "Online check-in was complicated by my visa and made worse when I went to check-in counter at airport and representative did not know how to enter my info into the system. There should be better training provided to ensure people who are foreign citizens living in another country on visas can be easily processed just as quickly and efficiently as everyone else."
Cons: "Several flights to US were leaving from the gates in the same wing of the terminal. A separate US passport control hurdle was set up there as an additional step prior to the boarding. The lines were long and barely moved when I joined about 40 min before my departure time. The security guy who handled the lines refused to let me through without waiting in the line. I was pretty stressed that I won't make it in time. Eventually it was all fine, people were picked up from the line by crew members of the flights that were about to leave. And when I eventually got throught, the flight did wait for about 15-20 min for the connecting passengers that were late. Having a clear communication at that US passport control line near the gate would make my flight connection and boarding process much less stressful."
Pros: "The food was really good. The selection of TV shows and movies were nice, and kept me entertained the whole flight."
Cons: "Boarding was confusing. The same questions were asked 3 times, I couldn't tell if that was security protocol or just glitch in their process. Seats were uncomfortable."
Pros: "Comfort plus is a nice upgrade"
Cons: "Having a clear gate to take advantage of being early."
Cons: "we boarded on time and were on tarmac for over an hour and a half with no explanation, no beverages."
Pros: "Crew ok ... not engaging"
Cons: "The DCA airport was having some problem. 1.5 hours late. Not very good."
Pros: "Reliable Airline - on time - kept up to date on flight timing - Great crews."
Cons: "Good stuff."
Pros: "No delays. Easy boarding."
Pros: "Internet access. Waiting area at JFK with charging stations for every seat and a tablet to order food & drink."
Pros: "Great experience!"
Pros: "What did you like? Decent meals, no charge for cocktails, blankets, pillows and head sets for everyone, friendly flight attendants, excellent entertainment options."
Pros: "On time boarding. Good entertainment options, friendly staff"
Pros: "Crew was good"
Cons: "No idea why there was over a two hour delay."
Pros: "We were able to fly standby on our original 2:30p flight but had to return to DCA for checked baggages later that day"
Cons: "Connecting flight from JFK to DCA was moved from approx 2:30p to nearly 8p, making our layover 7+ hours, as opposed to 1-2 hours. No reason for this change was provided. Delta crew member in JFK was rude and unhelpful. The second agent (who ultimately booked our standby tickets for our original connecting flight) was more pleasant."
Pros: "The service, free entertainment."
Pros: "Early boarding for Seniors"
Cons: "Limited food"
Cons: "There was no rhyme nor reason for who boarded first"
Pros: "Great crew"
Cons: "AC was not working properly and it was very hot and miserable trip"
Pros: "Staff tried to be helpful"
Cons: "Silly series of events. Maintenance problem before flight left previous city, got to us and we boarded only to deplane for more repairs. Ended up with another plane, five hours later. For a 44 min flight. Would’ve been easier to drive!"
Cons: "There really needs to be a way the airlines can better make seating assignments. I was in a window seat and the woman in the middle seat was so large that her arms took all of the arm rest and some of my seat area. Even crossing my arms I was unable to not have her arm up against me."
Pros: "Arrived safely"
Cons: "Crew arrived late from Buffalo (?!?!) so our 7:59 flight didn’t start boarding until very close to that time. That delay, as Delta well knows, dominoed into LGA’s ATC issues and resulted in an arrival at DCA well after our scheduled arrival."
Pros: "Thanks to Angel in the ATL airport who helped ensure I had a more comfortable flight. He was very kind and I appreciated his help."
Cons: "Disgusting smell to urine and else. It was a two-hour bad experience"
Pros: "I will always fly Delta. I have tried other airlines and they don't conmpare to Delta's service"
Cons: "Delta is terrible!!! $100 extra for everything!!! Terrible!!"
Cons: "The seat I was assigned did NOT recline !!! I have neck and back problems and I was in so much pain. You need to clearly indicate when a seat does not recline ( as in exit row seats, which are clearly indicated)."
Pros: "The movie availability was very much appreciated."
Cons: "Although my TSA Pre check number was on my flight coming into Atlanta, it wss not on my fight leaving Atlanta. That caused me to arrive at my gate 5 mins before boarding time and prevented me from having time to eat breakfast before my flight."
Pros: "Easy boarding, not a full flight, had plenty of room to stretch out, friendly flight crew, extra snacks!"
Cons: "Not much to say I didn't like, few problems with in-flight WiFi but otherwise good."
Cons: "Being late"
Pros: "Hartsfield rental car train broke so it made me miss my original flight to DCA. Delta ticket agents rebooked me w/no problem and could not have been nicer or more professional. Thank you Delta, you are my hero! Hartsfield Airport, not so much."
Pros: "Delta captain was very personable, kept us up to date when a slight delay was necessary."
Cons: "It took over 20 minutes to check our bags. Given that we paid $150 to "upgrade" to Economy Comfort for a ONE HOUR flight, it would have been nice if DAL enabled us to check in with Sky Priority."
Pros: "I really enjoyed the just a little bit larger seats, extra leg room, and the ability to watch a movie on a screen that wasn't my iphone 6 screen."
Cons: "It would be nice to have gluten-free snack options on the flight, since I have to be gluten-free."
Cons: "The plane was late to JFK and then we had to wait for them to deboard and prepare for us to get one. Now we are in DCA and we can’t even get to our gate for another 10 mins"
Pros: "Allowed Pre boarding of infant (which American no longer does), complimentary food, entertainment on domestic flight, and friendly staff. Delta is upping the game!"
Pros: "The flight was uneventful and although we took off late, we arrived on-time."
Cons: "The rows of seats are so tight that when the big guy in the seat in front of me leaned back (not even putting his seat back) his seat banged into my knees. A combination of cheap seats and too many seats. Made for a very uncomfortable flight."
Cons: "No entertainment. Wifi didn't work."
Cons: "no access to sky club"
Pros: "Good food and entertainment choices on board. Little to no feedback from captain regarding inflight turbulence."
Cons: "Getting through security at the LAX Delta Terminal 2 was chaotic and the slowest I have ever encountered. There were two lines which moved at very different speeds. My husband got through his line 15min before I was finished in the other line. One line required iPads to be other, the other didn't. Something was seriously wrong with how things were being handled. Bathrooms onboard were a pigstie."
Pros: "On time"
Pros: "Friendly crew"
Cons: "The cost of the ticket"
Pros: "As the flight was over two hours late and a runway at JFK was shut down I opted for a full refund from Delta as I would have been at my destination less than 24 hours. Kayak & Delta was good keeping me informed of changes including the 5 gate changes"
Cons: "Flight delayed due to weather and mechanical.. nightmare! Still not sure when I'll get to DCA . I was suppose to get in at 9:30 pm. Flight from atlanta won't leave until 10:20 pm."
Cons: "Cancelled my flight then re-booked me for the next day; was able to then find a flight same day but 7 hours later. That then was delayed another 4 hours and I had to buy a rental car to drive home instead. Thus far they have been unresponsive in getting me a refund for my travel. Don't fly Delta."
Pros: "I was delayed coming from an international flight and was so thankful for the help from delta at the counter and at the gate. I did lose my bag but that was my fault in the confusion of jfk. I got my bag in 2 days."
Cons: "When i got my bag back the handle wouldn't go down fully. Baggage handlers must've mishandled it and bent something."
Pros: "On time...great service!"
Cons: "Seats were a bit narrow."
Cons: "Too many boarding calls for different levels of service."
Pros: "delayed. equipment failure."
Pros: "Timely departure."
Cons: "My daughter was traveling alone (as a college freshman) for the second time and her bag was overweight. The counter agent was impatient with her and made her feel embarrassed"
Pros: "The Delta staff at the Marine terminal at La Guardia were fantastic and saved the staff that re-issued tickets at JFK."
Cons: "5 minutes until boarding at JFK we were told to transfer gates; upon arriving by shuttle to the new gate, passengers were informed the aircraft was downsized and 20 people needed to be bumped. I volunteered since I had a flexible schedule so Delta re-issued me a ticket at 9am JFK for a 10am flight out of La Guardia. I trusted them I'd make it in time and they said they called taxis for us so we left to go catch them. Actually, no taxis were to be found so we had to call our own and were significantly delayed. I was in the first group of 5 people to be re-issued and arrive at La Guardia. Everyone else bolted but my new boarding pass didn't work and they actually didn't properly re-issue my ticket as I had been booked as leg 3 of my international flight from Malaysia. After they called three different departments including China they were able to print my ticket at 9:54am so I sprinted through the security and to my gate and was able to somehow make the flight as they were closing the door. However probably 14 or so of the original bumped passengers definitely didn't make it."
Pros: "plane left on time"
Cons: "seats were too close, luggage was delayed,"
Cons: "Very poor job . I had bad experiences."
Pros: "Excellent service . Good customer service"
Cons: "Everything perfect although 757 planes seemed tired. Istanbul TA airport lounge is second only to Emerites."
Cons: "Squawking brats the whole 10.5 hours of the trip to IAD."
Cons: "Airline could not handle the two hour fog delay which led to tremendously long ticket desk lines and violently angry customers. Terrible experience for staff and customers."
Cons: "Every thing was good"
Pros: "My seat didnt recline so i wasnt feeling comfortable"
Pros: "Didn't need blankets in plane, warm temperatures all the time. On time landing"
Cons: "little delay in departure"
Cons: "It was warm on plane"
Pros: "Good Timing"
Pros: "crew and service are great."
Cons: "the last leg, Istanbul to DC was completely full. i was seating at the back (33K). after the meal, i wanted to recline and the man behind me started yelling as he has water on his table. i apologized and asked if i can recline the seat and he yelled again and said i cannot recline my seat. i talked to the flight attendant and she wanted to move me to a middle seat. i declined and eventually the man said i can recline my seat. but i mean, seriously, i got yelled at for trying to recline my seat and got no apologies from anyone."
Pros: "Food and crew amazing..I guess Turkish airline going to be best"
Cons: "Late arrival from Cairo & last minute gate change added to confusion of time zone changes - was supposed to be 2&1/4 hour layover but I just made last call for DC departure."
Pros: "Nothing is changing, they need to make some adjustments"
Cons: "They forced me to check my cabin bag. It met their dimension requirements but said weighed too much (what does that have to do with space in cabin). They they lost the bag so I'm on vacation with no clothes."
Pros: "As always Turkish Airlines has exceptional service"
Pros: "І was a passenger with your wonderful Airlines from IST to IAD last week Nov 3rd 2017 and because of misunderstanding and conflict with captain my flight was canceled by him. І don’t remember his name correctly but it was five letters and both vowels (2,4) were “E”. Could you please to let him know that І would like to apologize for my behavior and assure him that it was nothing against him but more about hormonal issues which І believe every woman has more or less during the pregnancy. It is a really big issue for me and my body now. Once again, І do apologize for my actions and that conflict. І didn’t mean it."
Pros: "I was seated next to Hans (or maybe it was Franz, never did find out his name) the Bulgarian weightlifter. He was charming and funny and lovely to look at. You know, when I could out of the side of my eye without being TOO obvious... : )"
Cons: "That I never found out Hans' name."
Cons: "See volume issue from earlier."
Pros: "The team"
Cons: "A little turbulence"
Cons: "late boarding"
Cons: "In Istanbul, wheel chair facility was not provided. Wheel chair facility was there with itinerary."
Cons: "The transfer at Istanbul airport was somewhat chaotic and disorganized."
Pros: "The staff were very friendly and welcoming"
Pros: "Very friendly airline, on time always, good in-flight entertainment¿"
Cons: "I was disappointed that the airline proactively cancelled the flight I booked and then refused to rebook me onto another airline and failed to offer me a return home within 24 hours of the flight I'd originally booked. Then, when trying to resolve the situation, the airline repeatedly gave me the runaround, directing me to talk to various people in person, and on the phone, before finally making clear that they wouldn't rebook me. Why waste my time and give me false hope if they weren't going to do it?"
Cons: "The food wasnt good"
Pros: "Everything except the chair was uncomfortable"
Pros: "They were out of the chicken in meal even before they got to a quarter of people. They did neither had an option of vegetarian diet. So basically you cannot eat anything but the sandwiches if you don't eat beef."
Pros: "comfortable. enjoyed the staff. enjoyed the movies music and travel information on the personal screen."
Cons: "Turkish airlines do not care at all about passengers from other countries (other that western Europe and USA) - my flight was cancelled but the airline reps did not bother to tell 150 plus passengers until the end... passengers got angry and one rep took us to the hotel desk, confusing with boarding passes and passport control on the way - forcing us to waster 3-4 hours; we were provided hotel accomodation at midnight (flight was supposed to take off at 9 pm - maybe they were avoiding to spend on out meals???"
Pros: "I always enjoy flying with Turkish airlines because the service and care is exceptional !"
Pros: "Everything was appreciated"
Pros: "Choice of in-flight entertainment was excellent."
Pros: "I did not fly back with Turkish airlines. I decided not to take a chance. Please read comments below."
Pros: "Crew were very curteous"
Cons: "Food was not great. I expect, and have previously experienced much better food quality and taste from Turkish Airline"
Pros: "outstanding flight assistances, excellent food."
Cons: "Checked bag got ruined, servie was terrible"
Pros: "From the first person I met (the man who printed my boarding pass at the counter) to the crew on board each flight, I was very impressed with the people at Turkish Airlines :) Everyone was very pleasant and helpful, and made my trip enjoyable."
Pros: "Loved all around."
Cons: "I loved it."
Pros: "It was an excellent trip with THY. The crew was very attentive for the requests and the needs of the passengers at all time (regardless of inconsiderate traveler). Since it is usually too expensive for me to travel with THY, one still can get a great deal if looked for deals in advance. Some of the best things about traveling with THY are being able to check 2 bags, unlimited drinks and food at all times and more leg room. Max"
Pros: "I do not like anything"
Cons: "They serve Turkish delight half of them get half not including me When I ask he told me you are sleeping .the time they serve she was air hostess how he can told I was sleeping point to be noted. Same thing they serve pouches I do not get.i will never fly this air line SOHAIL"
Pros: "No problems"
Cons: "Waiting time was too long between 2 flights"
Pros: "I enjoyed the tasty meals:)"
Cons: "Short space for legs"
Pros: "Nothing at all"
Cons: "Not comfortable"
Pros: "Was put in German Airport jail"
Cons: "See above. United sold me a ticket they knew would get me sent back after being detained"
Pros: "We left with hour delay but still made it on time for the next connection. Lufthansa had already announced they would have taken care of all inconveniences."
Cons: "Leg room was terrible in economy and food was poor from the USA"
Cons: "Flights with long enough connections that you can actually get on them"
Pros: "Missed flights due to driver not turned up at Bellano yesterday"
Cons: "We have a new flights"
Pros: "fast boarding"
Cons: "Better selection of movies"
Pros: "Food was good and crew were helpful."
Cons: "Seat could have been comfier!"
Pros: "See my earlier remarks"
Pros: "One of the crews interrupted me in the bathroom while I was using the bathroom by banging on the bathroom door saying I had stayed more than 20mins in there and that you guys have time limits to be in the bathroom even when I tried to explain to her from the bathroom that I had constipation, she"
Cons: "She would not listen to me. I had to come out, unfinished, embarrassed and couldn't even wash my hands before going back to my seat. Other than that, every other experience was excellent. Please lecture your crews about constipation and to listen. Thanks."
Pros: "Lufthansa take great care of their passengers, always"
Cons: "Poor gliding in and rough landing"
Cons: "They ran out of vegetarian options so I only could have salad, bread and butter"
Pros: "What more do you need?"
Cons: "Delayed boarding for no apparent reason. The plane was sitting on the tarmac for at least 2 hours before scheduled boarding."
Pros: "Love to fly Lufthansa, I never had a bad experience with them"
Cons: "Quite satisfiedoverall"
Cons: "Too few water servings. Made me sick."
Cons: "we didn't make it. None existent communication."
Pros: "The Staff"
Cons: "Requested vegetarian and was served vegan"
Pros: "Regardless the delay, the company feed us with sandwich and snacks to pass the time"
Cons: "The only thing I didn't like was that I wanted to watch the The Boss baby movie and it was unavailable. All other movies were ok"
Cons: "My bag is missing am so worry about that To IAD LH 0418/25 VIA FRA LH 0693/25 VIA 0220 216418 LH 216418"
Cons: "great and easy"
Pros: "I love the comfort and the space in the airplane"
Pros: "Attendants were pleasant"
Cons: "We were delayed on the tarmac for an hour and a half"
Cons: "Woman across the isle from me fell asleep and let her two toddlers run wild."
Cons: "No major issue."
Cons: "Was an on time departure. Quick. Uneventful. We did have to board a bus when we landed, which took a long time."
Pros: "The overall experience was great."
Pros: "Lufthansa kept to the time schedule"
Cons: "At Frankfurt, the boarding gate was changed two times."
Pros: "staff at airport were friendly, helpful"
Cons: "telephone reps NOT helpful and do not know the airplane seat maps"
Cons: "Delays in Nice led to a narrow window for connection. More than ten people were left behind - doors practically closed in our faces - and Lufthansa was wholly unhelpful in rescheduling flights. Lines to speak with agents were absurd and then attendants had to take breaks instead of resolve issues. There were no solutions offered, only poor communication and an unwillingness to accommodate a significant number of customers who were inconvenienced. Finally, a "random inspection" led to a handful of passengers being surveyed by the German local police. Interestingly, a number of us were Hispanic Americans. The whole experience was extremely negative."
Pros: "all are O.k"
Pros: "Excellent connection arrangements in Munich. Departing gate just steps away from the arriving one!!! German punctuality as well."
Cons: "Too little space between consecutive rows on the plane."
Cons: "It was my bad luck to be near two children whose parents would not keep them quiet and who played games on their screen for nine hours straight, shrieking the entire time. Nor did any of the stewards help or say boo to the parents."
Pros: "Lunch was good."
Cons: "I have not even had this trip because the Lufthansa denied my boarding and canceled and rest of the trip"
Pros: "Lufthan changed aircraft and totally screwed by seat assignment, very bad."
Pros: "Everyone is very very nice!"
Cons: "Luftansa gives up and goes out of business."
Cons: "It took over three hours for them to unload our baggage. Completely unacceptable. Terrible coordination and planning with the Dulles baggage handlers."
Cons: "crowded plane unfrindly staff no choice of meals long wait on board"
Cons: "Very tight connection and a long distance between gates. Advising customers of this in advance would be helpful."
Pros: "Watching movies. The plane model seems to be a bit larger. First time when I saw stairs to the second floor. It felt more spacious. I really enjoyed that."
Cons: "Nothing to complain. Thank you for providing great experience :)"
Cons: "Second baggage charges"
Cons: "Wish I had more time to shop Duty Free/Munich."
Cons: "Waited for 5 hours, and then rerouted to Houston"
Pros: "Lufthansa is a superior airline with friendly, helpful staff. It is always enjoyable to fly with them!"
Pros: "Flight was operated by United Airlines. Easy boarding, friendly crew. Pillows, blankets, and headphones provided plus free house wine and beer as well as the usual coffee, tea, soda. Seatback video did not work for me, but I had no plans to use it as I needed to sleep on the flight. Excellent vegetarian dinner of vegetable korma, chickpeas and rice. Heated snack was not meatless, though, so as a Catholic flying on Friday had to pass."
Cons: "Vegetarian option (or meatless Friday option) for snacks as well as meals would be nice. They are in the process of changing to personal device entertainment, so seatback screen issue will not be a problem in the future."
Pros: "Staff/stewards were very upbeat and pleasant, professional and were perfect at looking after very tired customers (at least for me)."
Pros: "Super friendly and efficient crew. Tasty food, excellent, first rate service (business class)."
Cons: "Business class seat was comfortable, though a bit too narrow; when seat was horizontal my arm was constantly falling in the aisle."
Cons: "Poor selection of european films! There is a far bigger choice in e.g. Singapore airlines or Cathay Pacific. Rest was fine."
Cons: "To arrive on time."
Pros: "Food was quite good, and they were great about continually offering beverages throughout the flight."
Pros: "The crew was good , funy , atentifly and kind."
Cons: "Was ok."
Pros: "The flight attendants were quite personable and engaged."
Pros: "Friendly crew with a wide range of entertainment options"
Cons: "Smoother boarding. Was great once on board."
Pros: "Crew was positively and smiling."
Cons: "Flight was 44 min late. Could have been on time"
Cons: "Food terrible"
Pros: "Service was outstanding!"
Pros: "The attendants on Austrian air are all very nice and helpful. You can make any request of them or ask any question and they are happy to help. Great customer service. Arrived on time. Also, very good entertainment options!"
Cons: "The seats are very uncomfortable on Austrian air. The only way I would fly them again would be if I had extra money for the exit rows with more leg room. Food isn't great, but no airline food is really great. Boarding was significantly delayed from what it said on the boarding pass, with no updates. But we arrived on time. Getting luggage after flight at Dulles took a really long time, but I think that is more of an airport issue as getting my luggage from another Austrian airlines flight to another airport was a breeze."
Cons: "Paid 1,000$ and we got a standby ticket. How is this possible? Will not book through Kayak again."
Pros: "Fast, organized boarding, on time departure. Crew was courteous. Good food for airline food. I have only had positive experiences with this airline."
Pros: "The crew was friendly, seats were comfortable and boarding was prompt and fast."
Cons: "The food was not good at all and the entertainment selection was so limited. This was so weird because coming back from Vienna it was the complete opposite."
Pros: "Crew was nice and very accommodating. Food service timing was good. Restrooms serviced every one efficiently. Electronic service outlets are quite helpful and thoughtful."
Cons: "Only at boarding we were notified to be TSA screened, we ended up the last passengers to board and caused flight delay... Electronic check in did not provide food selection, specially for individuals who suffer some food allergies... Boarding process to be revised taking in consideration last minute matters to be better coordinated."
Cons: "See red comment above."
Pros: "The cabin and gate crew provided a very friendly atmosphere. At the gate, the staff were very efficient in getting passengers on board despite the 20-30 minute delay. During the flight, attendants did a good job making sure meals were on time and drinks were offered often."
Cons: "Since the plane clearly came from another destination, the cleaning crew at Vienna International Airport could have taken some more time to vacuum the floor and wipe down the surfaces in the passenger cabin of the aircraft."
Pros: "The personal service, the meals and the accommodations - wonderful!"
Pros: "Short flight and got a snack"
Cons: "Boarding was a hassle"
Pros: "Love the 767 seating layout with 2-3-2 seating. My hubby and I got 2 by the window/aisle. I like having 2 aisles for walking around. Pasta meal was much more tasty than the chicken meal."
Cons: "No free wi-fi. But, that wasn't a big deal. Just seemed unusual. If they did have it, they didn't let you know about it."
Pros: "clean airplane. staff friendly and helpful. good movie selection"
Cons: "austrian and lufthansa have the worst seats in the industry. good for seating for about 30 minutes ONLY. so tough that make the trip feel even longer. a charger is needed in economy (at least one every two seats). wifi has not made it to this long haul flight yet."
Pros: "Safety, timeliness, friendliness of staff"
Cons: "Entertainment is outdated"
Pros: "Everything was at the good level. Professional people to work with."
Cons: "Not enough room for overhead bags. Had to put mine in the front of the plane while I sat at the back of the plane. What I really didn't like is that I called Kayak to include my Global Entry number on my boarding pass. They said it would be there and when I printed it, it wasn't. So coming back into the states and thru customs took waaay longer than it should have with those chaotic and ridiculously long lines. I didn't bring my Global Pass card with me and will from now on!"
Pros: "The economy seats had as much leg room as the Premium Economy seats on Luthansa, so the comfort over a long flight was better than I expected."
Cons: "The charge for checking a 2nd bag was $100 which I thought was much too high. Food was average and not enough given that we were on the plane for over 10 hours."
Pros: "The air crew service"
Cons: "1. No option to pay for a second luggage; the company website very unclear about the luggage policy; no contact information as well as no web payment service; days before my flight, spent a lot of time and efforts to know that I could pay for a second luggage at the airport on my departure; 2. Paid $120 or so for the second luggage!!!??? After decades flying Austrian I will try switching to your competitors."
Cons: "When our plane arrived late, many on board had missed connections. We received no help/guidance at gate, other than to be told to go up one floor. One floor up we had to go thru security to reach customer service. 100 people lined up for customer service from 3 Austrian airline reps. After 2 hours of standing, there were still 27 people ahead of me. The woman behind me gave me the local phone number for Austrian airlines and I was able to get on a flight to US leaving in 30 minutes. I managed to make it, and would not have had I waited another hour in line. Why no surge of staff to help? All 3 help numbers on my Lufthansa e-mail receipt could not help. Horrible experience."
Cons: "We sat on the tarmac for 2 hours because a crew member did not have the proper paperwork. This is incompetence. The trip was long enough w/o adding another two hours due to poor planning. This was completely preventable."
Pros: "The pilots are very skilled and keeps you informed about every single “bump” during the flight. Flight attendents are very nice, pleasant, polite and helpful."
Pros: "Service was great and the flight on time."
Cons: "Comparing with LOTPolish everything wasmore than better"
Pros: "Short flight from Milan to Vienna. Easy check in -- which at MXP is always a plus and a relief, Crew was very friendly, attentive and focused on the passengers and their job. A smile is worth a million dollars!"
Cons: "I loved it all!!"
Cons: "5 hour delay. One staff member said there would be a delay, the second said there was no delay and after a couple hours the delay was confirmed. I was told the flight was full without the attendant even checking, flight was actually not even close to full. Nobody wanted to help and do their job, they just want to send you on your way."
Pros: "Food, wine, crew, physical comfort were outstanding. Excellent overall! Austrian continues to abide by the highest standards. After 14 years it still is one of our two favorite airlines in the world."
Cons: "Boarding was chaotic, cramped. Passengers kept lining up only to be sent back to the end of the line after documents were checked three separate times. Only first class passengers were allowed at the gate. Chaotic and frustrating. Not what one would expect of Austrian efficiency!"
Pros: "The B-767 is far superior to the B-777 in comfort; it is not so horribly crowded."
Cons: "Austrian check-in at VIE was a disaster. None of the machines could read my passport; and when you entered the data by alternative methods it STILL required a machine to read the passport--which it exactly what they were unable to do. Thus, it was a circular Catch 22. I went through six different lady agents working my way through the system, until they finally took my bag and let me go. They themselves said it was new to them and they did not fully grasp how it worked and they did not know why it did not accept me. SOFTWARE PEOPLE BACK TO THE DRAWING BOARD."
Cons: "Not a lot of legroom and they should have provided an additional snack during the flight. Did not like that in order to select a seat prior to the check in period I had to pay for the selection."
Pros: "Flight services were good. Staff friendly. food was good"
Cons: "Maybe I was upset due to the issues at the first leg so could not enjoy this one"
Pros: "On time, comfortable flight"
Pros: "It was pleasant all around"
Pros: "friendly, helpful crew"
Cons: "I paid a premium to book a direct flight (ages ago) and then had to rerouted last minute (same day) with no reason given other than "it's our fault". I inquired about paying to change destination city and or seat to a premium seat (for the 9+ hour flight) when I recvd the reservations for the new flights that were made at the airport around 8am for flights that left at around noon and 3pm. I was told no better seat(s) was available. However, a half hour before the flight was boarded several announcements were made regarding all the upgrades that were available. Liars annoy me."
Pros: "The crew worked so hard and were always ready to do more for any problem that arose, be it, mothers with babies, the elderly and infirm, the less than gracious occasional passenger, or younger children. The entertaining things on the individual screens also helped make the long periods of sitting more manageable for young and old."
Cons: "I didn't like how the passengers in general, left the cabin of the plane in such a mess! The crew came through several times for refuse, so I couldn't understand. Leaving pillows and blankets should be the only thing to clear out. Maybe a note on the TV screen could say, "a tidy plane helps flights be on time :-)""
Pros: "Everything was wonderful ,except for the poor food."
Cons: "The flight was 9 and half hours and the food was very poor, I was starving ,maybe AA can improve that, it would be nice if they could add a little bit of fruit and a yogurt for a good digestion .Also, the sandwich they gave us at the end was so small ,maybe they can give us a real sandwich instead ..Sorry AA ,but you need to work on that .For the price I paid I can fly United ,they don't let me starve."
Cons: "The flight attentands were very unfriendly"
Cons: "One of the flight attendants had an attitude problem, which put a wrench in my otherwise pleasant flight."
Pros: "best blanket in any business class. should be sold on line."
Pros: "Not at all a comfortable experience, but I suppose it served its purpose."
Cons: "Seats in economy class are way too crowded, plane was too warm and air was stale (and had an odd odor). Choices of dinner selections ran out quickly, and serving any type of curry (the only option left) on an 8 hour flight is a very questionable choice.... Staff gave some people the full can of drinks, while others only a half glass. Also, even though there was not much turbulence throughout the flight, the plane was still VERY shaky for the majority of the time in the air. Not very comforting for those who are not frequent flyers. In the future, I plan to stick with British Airlines."
Pros: "We liked that the boarding process seemed to have been streamlined and organized from other flights (this was a UNITED flight which we flew through Austrian Airlines). It was efficiently done. We thought the selection of movies to watch were terrific. So glad to have caught up on several I had wanted to see. Considering we had a 3 hour delay, I got to catch up on ALL the movies I wanted to watch!"
Cons: "The plane was delayed just over 3 hours by a mechanical problem with the radar. We taxied to a remote gate while they tried to fix it. Original estimates were an hour, but it ended up being 3 hours. We stayed onboard which was probably best in this case - but having been trapped by United on a flight many years ago from 4 pm until midnight with 3 small children and then told to come back at 7 am the next day - I am very wary of the airline now and actually drive from Washington to Chicago as we could have done that in the time they trapped us! This flight was practically empty however, so unlike many transatlantic flights, we could spread out and were more comfortable than usual. So that was lucky for United otherwise my scores might have been a LOT worse! Also, we hadn't eaten, figuring that we would eat dinner on the flight. So after 3 hours we were a bit peckish! The crew came around with a cookie and water. Really think that might have been a little more especially considering the flight had so few passengers. So we arrived back in DC just about 10 pm and, after clearing customs and getting bags, were home to Arlington about midnight - 5 am our time! Given the conditions and circumstances, the crew did a good job. I would like to think that Austrian Airlines would have some input with United. The outbound daytime flight from Washington to London had been simply terrific with a wonderful crew - new to the route I think. They gave as pointers as to what we were seeing out the window, which we always appreciate. Just as my daughter wondered what we were seeing out the window, the captain would tell us. So in short, the outbound flight was in a different league to the return flight. But that's down to United and not Austrian Airlines. And these things happen and I'm glad we didn't have to change planes or make other plans."
Pros: "The flight, service, entertainment and food were excellent"
Cons: "The boarding process was disorganized, could not tell which line to get in, waited in lines that we did not need to."
Pros: "As many choices as you could want for entertainment"
Airlines flying from Milan to District of Columbia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Milan to District of Columbia
Masks required on board, masks provided on flights from Milan to District of Columbia
Social distancing seating
Middle seats unavailable to book on flights from Milan to District of Columbia
Testing for antibodies, testing for symptoms for flights from Milan to District of Columbia
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