Daily cleaning, installation of cabin HEPA filters
|April||Best time to beat the crowds with an average 5% drop in price.|
|November||Most popular time to fly with an average 4% increase in price.|
Average price of a round-trip
|$896||(avg. price over the last 2 weeks)|
Good deal for a round-trip
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Scores according to KAYAK customer reviews
Pros: "Enjoyed the flight. Great friendly crew. Both flights CMB to DOHA and DOHA-DFW were nice and clean. Food was great!"
Pros: "All okey except earphones issue .. doesn’t works to be connected"
Cons: "Too much A/C, feel cold."
Cons: "Friendly and wellmennerd team."
Pros: "the crew was amazing"
Pros: "Friendly crew and easy boarding"
Pros: "Quality aircrafts and entertainment."
Cons: "Service and helpfulness of attendants."
Pros: "Long flight, not so full, yet the crew was busy. Some green/trainee types waking us up to bring seat forward while serving meal to passengers on the rear row !! One said we dont serve wine with lunch - really! She did bring the wine 30 minutes later. But they were nice overall. Kept it clean. A+."
Cons: "Nice if they offered/served drinks before meals"
Cons: "Food and seat comfort could be better"
Cons: "The new Q suites in business are GREAT!"
Cons: "All was well, thanks"
Pros: "Staff, service,"
Cons: "Legroom, seat comfort, very long flight"
Pros: "Super comfy seat and entertainment, plus staff super nice"
Cons: "Too long on boarding"
Pros: "My mom traveled alone for the first time. She doesn't speak English very well. I'm so impressed with the crew that they took good care of my mother. They understood her super broken English and served her real good vegetarian food. Thanks again."
Cons: "not so much."
Pros: "Boarding process was good. But security check is inconsistent at different locations within the Airport terminal."
Cons: "Poor Seat comfort. Too narrow seats. USB charger were not working. Tamil language movies were very few. Crew was efficient but were not polite and not cordial."
Pros: "Food and service."
Pros: "The crew was awesome had the most caring crew anything you need thier there to make us happy I’m absolutely happy"
Cons: "I dislike the economic class on a 19 hour journey to Doha to Dallas Texas I felt so tight and annoyed with people next to me when asking to go to the bathroom that’s my mistake next time I surely will go on bussiness class other then that everything was great."
Cons: "Everything ok"
Pros: "Movies collections, friendly staffs"
Cons: "Just bathroom in end"
Pros: "There were a lot if security checks but the boarding crew was very helpful and let me check in a bag at rhe last minute with duty free shopping items that i would not have been able to carry with me on-board the airplane."
Cons: "No internet and the food was mediocre at best."
Cons: "They drop you at the airport for 16-17 hours Airport hotel costs around 350$/night No entry visa for layovers exceeds 8 hours as they announced The answer they gave No entry visas because you bought a discounted ticket!!"
Cons: "They re issued my boarding pass Doha, for Dallas flight and gave us the last seat on the plane, even though I chosed the seat at the time of booking. Food was ok, but when we asked for the chicken they didn’t had it. It’s an international flight of 15 hours with food shortage???"
Cons: "Observed that one flight attendant from India is giving more attention to a person who is from Navy. He avoided asking what we want for drinks etc. He always ignored us and pushed his cart before we answer. We are very unhappy with his behavior, however, adjusted ourselves."
Pros: "Quality food and hospitality"
Pros: "Everything from courtesy, to very good food, and a clean flight."
Pros: "I received email telling me that my fright was delayed and showed the time they told me to be at KGL airport but when I showed the airline was already left because they was no delayed. I had to book another plane to return to US which cost me $1500. Here is the email Dear Mr Muvunyi Good morning This is to inform you that your flight from Kigali QR1378 is delayed due to operational reasons, please be at Kigali Airport for check in at 4PM and check-in will close at07PM. Best regards Jeanne D’arc Uwitije Reservations & Ticketing Supervisor Tel: (+250) 252553500"
Pros: "The kit was really helpful for the really long flight. Good service!, food was better than our previous flight"
Cons: "Took a long time to get the trays after meals (at least 30-40mins) , didn't offer smaller snacks such as cookies between meals,"
Pros: "The flight left without me! Nobody called my name or came to find me while I was in the lounge!"
Cons: "The flight left without me! Nobody called my name or came to find me while I was in the lounge!"
Pros: "I liked the food, the crew, and the team at the airport was nice and professional. There was a air host by the name of Zaid or Zain and he was from Bombay. Really nice person and very easy to talk to."
Pros: "my child was very sick on this flight and the air crew were very concerned and very helpful... i really appreciated all their concern and help. they consulted a doctor on the ground and provided the medicine and advice to bring my 3 year olds sickness under control... ( which included diarrhea and vomiting numerous times... please thank them for me... they were also concerned about her welfare after we would land.... thanks thanks thanks"
Pros: "Great service. Easy. Comfortable."
Cons: "Only 2.5 meals in 16 hours!"
Cons: "Very uncomfortable seats- Space between seats is very tight"
Pros: "I had a great experience with overall trip."
Cons: "I was not very impressed with hostesses service. on the second leg of the trip. The boarding process was not organized at all. We have zone numbers but people just boarded at first come first served basis"
Pros: "Stewardesses were more helpful on this flight than we had experienced on the previous flights. However their resources were limited. landed safely."
Cons: "Food on the four different flights (from DFW to Doha on to Cape Town and then from Johannesburg to Doha on to DWF) was not good at all. Timing of meals, food all below expected. One flight attendant trying to serve both meal and drink to each person took a lot of time. Snacks offerings were almost non-existent. Those of us traveling on three connecting flights with no time to purchase food nor water had a rough time of it. Would not fly Qatar nor connect in Doha again unless absolutely necessary."
Pros: "Staff courtesy"
Pros: "food and courtesy of the staff"
Cons: "Food serving took a while. And need improvements."
Pros: "I like everything about Qatar Airways"
Cons: "Suggestion: I think it is better if all the children and their parents/ care takers are provided priority seats in front. This will reduce unnecessary annoyance caused to other passengers on long flights and at the same time enhance the experience of the children and their care takers if special attention can be devoted to them."
Pros: "Boarding and Seat comfort was good"
Cons: "Food frequency for 16 hour flight was awfully inadequate. Food quantity in each service was not sufficient. Food quality ok. No intermittent beverage and snack service in 16 hour flight segment. Cabin baggage limit of 15 lb/7kg per bag is awfully inadequate that renders the standard cabin baggage useless"
Pros: "On Time Cabin Crew great"
Cons: "Seats are so tight you will sense both of your neighbors skin during the entire flight"
Pros: "Service always attentive , availability of food on demand outside scheduled meals ."
Cons: "Film selection outdated , I flew in April and the WORLD movies had not changed much Aircraft not as good as more recent ones"
Cons: "One of the crew member took his food trolley over my food and did not even apologize.i found them rude"
Pros: "Staff wonderful,"
Cons: "Entertainment system old, malfunctions"
Pros: "The crew was so kind and amazing. They definitely made our flight great!"
Cons: "The entertainment wasn’t working for most of the flight. We only got about an hour and a half of entertainment"
Pros: "Crew was great !!!"
Cons: "Seating in upper class is uncomfortable and bedding is not fresh."
Pros: "The seats reclined at a good pitch and were very comfortable. The crew were friendly and service was good."
Cons: "I understand that on the night flight, they were trying to keep the lights up for dinner service, but it prevented my toddler from being able to sleep and thus made for a difficult rest of the journey."
Pros: "Speedy boarding and good locker space"
Cons: "Lack of room in seat especially with seat in front reclined."
Cons: "Media screens are old and miscalibrated. Selection was decent. Food is probably average for the industry which to me is worse than fast food."
Cons: "Poor communication about the reasons for our 4 hour delay. Also, we purchased Economy X, which should have given us priority boarding, but we were told we had to stand in the general admission queue."
Cons: "Getting home 5 hrs later than planned"
Cons: "at last minute itinerary was changed.. instead of routing through Brisbane, was now routed through Sydney. Flight from Sydney to LAX was delayed by 4 hours, then missed flight LAX to LAS... overall long delayed arrival. Checked the route through Brisbane, and those flights we're all there, departed and landed all on-time... so wondering what the reason was for the change of the itinerary without a cause (no cancel or delayed flights through Brisbane)"
Cons: "Bad entertainment system"
Pros: "The seats of the economy class are a little bit bigger than the rest of the airlines and are so much confortable to sleep."
Cons: "The crew speaks to quick and the Australian accent is not always easy to understand"
Pros: "While seats were close together (little knee space), the plane was 1/2 full, so lots of space in adjoining seats. Nice crew."
Cons: "Delay in boarding - not clear why. Can never get the wireless entertainment system to work."
Pros: "The crew was professional, responsive and friendly."
Cons: "The following experience goes down in history as the worst ever because: we had a 3.5 year old child, and mom and dad seated directly in front of our row. The couple ignored the instructions to move seats forward during meals making it impossible to eat. They placed their luggage in the overhead compartment belonging to both rows, which wasn't a problem if they hadn't proceeded to open and close the compartment every 20 minutes. The 300 pd dad repeatedly stepped on my broken toe while reaching for his luggage, while rattling around and disturbing sleeping passengers. And, sadly the child repeatedly threw temper tantrums without any care or effort of intervention from the parents. In short, they terrorized the surrounding travellers. In contrast, my outbound flight, also had a family seated in the row directly in front. This family was the antithesis, considerate and respectful of their fellow passengers. Susan Laws"
Pros: "Everything about my flights on Virgin Atlantic was amazing. The plane was new and comfortable, the seats seemed to recline more than in other airplane I have been. The entertainment was good with a wide selection of movies and TV shows. The crew was incredibly nice and helpful and I had a really pleasant time talking with them. On the airport team side I can also say they were extremely helpful as I missed my flight and they promptly rebooked me on the next one 3h later, free of charge. I think the stress of missing a flight was completely deflected by the help of the Virgin Atlantic crew at the desk so thank you for that!"
Cons: "The only thing I would improve is the main dish in the meal. I loved all the small sides like the Boursin and crackers but I found the main meal a little bland l."
Pros: "Staff was very friendly, the plane was very clean. Loved the entire trip, except for our uncontrollable weather delay."
Pros: "Our ticket was canceled apparently due to an error by the airline. Very unhappy about that. The airline couldn't care less."
Pros: "Staff were excellent and very friendly, service was great, and the entertainment on board was very good."
Cons: "We were waiting in our seats for about an hour before take off due to a need to de-ice the plane due to snowy weather. I think everyone would have been more comfortable in the waiting area while this happened, or at least given the option to do so."
Pros: "Lovely food and staff. Lots of food."
Cons: "The seat pocket in front of me was broken. I didn't want to make a fuss but one would have thought during checks pre-flight that should have been noticed and rectified. I was flying with my family including my 4 yr old and we had lots of toys to keep her entertained but had no where to put them apart from on our seats and tables when we were allowed to have them down."
Pros: "love the lounge and easy check in and boarding, great attendants and smooth trip"
Cons: "would be nice if lounge was open earlier - arrived for 8:30am flight and had to wait around in freezing cold terminal with no coffee for an hour"
Pros: "Crew was very solicitous...food was quite good.."
Cons: "Baggage was very slow in arriving. ..45-60 minutes"
Cons: "We haven’t possiblyty to check in online. Crew smell was terrible, ladies used some perfume, some people was allergic to it"
Pros: "Francesca was the flight attende t that I had most the most interactions with was very friendly and warm."
Pros: "Safety. Service."
Cons: "Lavatory was icky and other passengers messy."
Pros: "The crew were very friendly and attentive through out flight."
Cons: "I always think Virgin's meals are the WORST among those of all the airlines I use. PLEASE LET THE VIRGIN COMPANY KNOW THIS FACT. The touch screen of the DVD player did not work well so it was a frustrating experience."
Pros: "Fast check in Fast security line Upper Class Clubhouse Fast boarding Excellent onboard service Great crew"
Cons: "Old entertainment system Although the seats can be turned into a bed they don't fully recline"
Pros: "We paid extra for more legroom and it was totally worth it."
Cons: "The regular seats were so lacking in leg room that I could not cross my legs, reach the floor to get my glasses when I dropped them, or even get my carry-on out. There is no way to get into the "brace for impact position" with arms over your head and head in your lap! This is really unsafe, not to mention really uncomfortable. The flight was long, so comfort would be nice! Our first flight was regular seats and I was pretty miserable and I am a slender woman 5'6". The extra 3" was great, and we had to pay more on the return trip. The FAA should be investigating seat size and safety on planes."
Cons: "Food was awful. Sorry. Breakfast was unrecognizable. Landed hungry."
Cons: "the child got the same food as us due i did not make clear i need a child food, now i am asking : is not clear that in that seat is a child of 4 years old ?"
Pros: "The flight was on time."
Cons: "The floor at our feet had been spilled on during a previous flight and not cleaned. Bag was lost and not returned for 5 days. Crew during flight was flippant and disinterested in service...unless you were Economy+."
Pros: "Aisle/window seating!"
Cons: "My entertainment unit did not work. I was graciously offered an iPad, but declined, however, the picture quality at my son's seat was also iffy. Both my long-haul flights had poor signage for toilets."
Pros: "courteous attendants"
Cons: "Aircraft amenities. Small 737 for a long international flight. Waiting for busses in both Bali and Sydney."
Cons: "Seats need more padding"
Pros: "Superior comfort, class, and style. The crew was friendly and accommodating, the pilots kept you up to date with flight info and departure/arrival time (and kept the seat belt light off almost the entire trip), the food was delicious and offered throughout, and the entertainment was top notch. Seats were comfortable (we had bulkhead row Space+ and they were worth every cent for the international long haul from LAX-BNE and SYD-LAX) and everyone got a pillow/blanket. We got premium noise-canceling headsets, water, and a little care kit including an eye mask and earplugs and a pen to fill out your travel documents. The overhead bin space was huge and we got two free checked bags of luggage up to 50lbs each (I don't know of that's standard or not, or if it came with Space+ seats). SERIOUSLY the best airline."
Cons: "Absolutely nothing. For a long haul flight, Virgin Australia is TOP NOTCH!"
Pros: "Flight crew was awesome in premium economy"
Cons: "The plane was really dirty!!!!"
Pros: "Everything was great ! The staff very nice and the plane is absolutely amazing .."
Cons: "We paid for extra leg but there was no difference between normal and extra .."
Cons: "Let's see, my connecting flight was delayed. I missed my Sydney flight so they put me ona flight to Brisbane which was actually pretty great. Then, oh then they lose my bag. Two days later I guess is an appropriate time to then put it on the next flight? What? My bag is 20 pounds, smaller than a standard sized Dachshund. And low and behold they said I can spend up to $50 on necessities. Too kind, virgin Australia, too kind."
Pros: "Service, food, etched all fine"
Cons: "Fees to assign seats in advance are very high. Sat on the Tarmac a while before takeoff and after landing."
Pros: "Flight staff exceptionally friendly and helpful"
Cons: "More leg room always appreciated"
Pros: "There were lots of choices of movies. The flight was only half full, so I got two seats together to stretch out."
Cons: "The cups for water and juice were very small."
Pros: "Everything was excellent. Food, service, attendant, on-time etc,"
Pros: "Major issue: No information in advance of problems associated with transfer at Heathrow that required going from Terminal 5 to Terminal 3-- requireing a lot of walking, stress, time and security checks."
Pros: "The veg meal - paneer, rice, lentils - was absolutely delicious. In fact, all of the food was great."
Cons: "Slight problem with the movie viewing - the screen kept going blank every minute or two throughout, and had to be touched to restart. Only on the films, though; the TV episodes were fine."
Cons: "My ticket was cancelled at the time I was standing in front of the airline counter to check my bag. I was so furious. The airline did not help me at ALL. In fact, they offer me to buy a brand new ticket at a new price!!!!!! I ended up re-bought the ticket from United airline as my husband has United card (chase) and we ended up paying over 1900 for the ticket that should have been about $911. The priceline number is not helping. I have trip insurance but no. nothing worked. I will never fly Virgin Atlantic again."
Pros: "Very racist !!! I'm black . I didn't get service I paid for , The food was mediocre. The beef was not cooked Or just tasted like it wasn't good. I don't think I'm flying virgin Atlantic again . Bad bad experience from all my flights ."
Pros: "The staff was nice. Boarding was quick and easy. Flight left on time and arrived early. Although the entertainment system had many options, going through lists and playing games required a lot of tapping, and in some cases pushing to make the system work. I felt like I had a woodpecker sitting behind me pushing on my head non-stop for over two hours. I was starting to go insane! Besides, it was so loud near the back of the plane that I couldn't hear anything through my cheap headphones."
Cons: "We could not eat any of the food. My son, my husband and I do not eat and/or are allergic to gluten, dairy, corn, soy and other food additives - as I mentioned above. Please have an option of food not swimming in sauces or cheeses. Plain organic chicken breast with steamed rice pilaf and steamed carrots would be nice. Maybe some steamed red potatoes and a piece of steak. An organic green apple for dessert. Forget the gluten, dairy, sugar or sauces that ruin a perfectly good ham or chicken and lettuce, tomato wrap! Or a salad swimming in dressing. We need to eat protein, not gluten for breakfast. Why not a hard boiled head!"
Pros: "Staff were friendly and flight was clean. Lots of movies to watch."
Cons: "The seats gets smaller each year. For a seven hour flight, the seats are very uncomfortable, no space to move. The flight with the hand held remote control TV had poor visual quality. It was hard to watch movies with dark background."
Pros: "More leg room space in the economy space"
Cons: "I'm over 6 feet tall so the seat in the economy class I felt really uncomfortable."
Pros: "Great food and movie offerings. On time and courteous staff."
Cons: "Cramped chairs- less leg room than Delta. Also, annoying that buying through Kayak left us without a code to be able to check in online, meaning we were left to be assigned seats at the airport."
Pros: "a very good experience Felt as if the crew cared"
Pros: "Not one of my good experiences with Delta. Two hours delay in the flight"
Cons: "Information on the flight delay as communication was. at least very poor. Also A 220 was ok but First Class was so so"
Pros: "Everything was good."
Cons: "All good"
Pros: "Good entertainment options"
Cons: "Overall okay crew, but some very rude members"
Pros: "Smooth landing"
Cons: "Boarding should be more organized"
Pros: "Very nice, pleasant crew."
Cons: "Extended turbulence was very uncomfortable. One toilet out of service. Otherwise good flight."
Pros: "There were a few hiccups with the overall flight process, but the crew was very friendly and informed everyone in a timely manner of the situation. There were also good snacks. Also, flexible baggage policy, which was great."
Cons: "The boarding situation is odd and less organized or structured than any of the other airlines I've flown with."
Cons: "Food is always bad."
Cons: "Not cancelling our flight"
Pros: "Got to Houston on time"
Cons: "WiFi that I paid for on Delta didn't work, flight was delayed at take off due to waiting for restroom supplies; lead flight attendant had a major accent and was difficult to understand. She also stated to keep my mother's walker outside the plane when entering the plane"
Pros: "Very helpful flight crew."
Cons: "A little unexpectedly bumpy."
Pros: "Great experience!"
Pros: "What did you like? Decent meals, no charge for cocktails, blankets, pillows and head sets for everyone, friendly flight attendants, excellent entertainment options."
Cons: "Wifi was not working"
Pros: "Every seat had an entertainment screen, with a variety games, movies, or flight information available."
Cons: "The flight arrived 20 minutes early (win), but we then proceeded to have to wait about 15 minutes to pull into the gate because the previous plane handing left yet."
Pros: "That there were TVs on the seats to watch and it was quick boarding"
Pros: "I liked the touch screen displays in each headrest. Seats and leg room comfortable"
Cons: "Boarding was somewhat unorganized"
Cons: "Old plane, long delay, sketchy WiFi."
Pros: "Excellent hospitality I asked for a cup of coffee at an odd time, the attendant went out of his way to brew fresh pot and served me, instead of just saying "Sorry sir, we don't have any coffee at this time....""
Cons: "Turbulence but no one can help that"
Pros: "Flight attendants were excellent, flight from Milan to JFK, while long was reasonably comfortable. Food was pretty good. Lots of free movie and TV choices. Leg room was OK."
Cons: "It would be nice if the seats leaned back just a little more for sleeping. Make certain you have used the restroom before you get to JFK and customs. Customs was a pain but I had lots of time between flights."
Pros: "Friendliness of flight attendants"
Cons: "I wasn't awake long enough to find fault"
Pros: "The crew was good"
Cons: "The flight was incredibly uncomfortable. The Delta team in Houston was not very pleasant."
Pros: "Food and service was nice"
Cons: "Very long route to my final destination"
Pros: "Crew was fantastic and very helpful."
Cons: "Not sure who was in charge of loading the plane with food for purchase, but they forgot it all entirely. The crew was kind enough to give extra snacks. Kinda curious how you forgot to load a plane with food for purchase and how did the crew not notice in advance? I would think that is one of their checks of the cabin. Not mention who ever signed off saying they filled the plane with food for purchase lied. Very frustrating not only for the crew but for the passengers."
Cons: "You messed up my life with your poor service."
Pros: "On time, comfortable, great flight attendants."
Cons: "I couldn’t watch a movie and I couldn’t fall asleep because the the person in front of me had a light on."
Pros: "CVG isn't a huge airport, but it has a good amount of things to keep you entertained/well fed."
Cons: "CVG security line isn't terrible, but there seemingly is ALWAYS a decent wait. When a flight is full, like this one, it's never very comfortable – even a short flight."
Cons: "1 hour delay, no explanation, no weather problems, late for my meeting in Houston."
Pros: "The gate agent and cabin crew handled passenger's misery with friendly grace and professionalism. Also, it was an old plane and so the seats, even in coach, were comfortable."
Cons: "Plane was around 45 minutes late in arriving at our Minneapolis gate. Flight was further delayed by something (unspecified) being "frozen." WORST part was that the temperature in the seating area at the gate was horribly cold. Departing passengers at a neighboring gate were bound for Fargo and sat with their parkas on and with parka hoods up. We Houston-bound had packed our coats & boots and were shivering. Then when we finally boarded the crew announced that the plane's water system was broken and so we would have no hot coffee or hot tea or hot anything. No water, also and obviously, in the restroom sink. But sani-wipes were provided in the sink basin."
Pros: "Quick flight, great landing and takeoff."
Cons: "Everything was great today."
Pros: "The boarding was ok due my on pert on being able to board early. The stewards were nice, friendly and helpful"
Cons: "The seats were the same size as economy. I was disappointed due to fact I traveling with a larger friend and hoped to be comfortable. So much for that idea. The snacks and monitors were limited on each flight. I felt my prices should have as well. I guess this was a learning experience for me. Now I know there is only 1st class and economy."
Pros: "Food available was good."
Cons: "Very tight space- could not reach floor when person in front of me moved seat into recline position. Could not get out of seat to go to bathroom when my seat mates were sleeping. Tough to load- tight spaces."
Pros: "Free movies was nice, service friendly."
Cons: "Long flight but shorter than scheduled, awesome."
Cons: "no access to sky club"
Pros: "The food was good. The entertainment choices were plentiful."
Cons: "I missed having a personal vent by the individual lights above the seats."
Pros: "Updated plane, movies are old but a verity"
Cons: "Lost two pieces of luggage"
Pros: "Could not use the bathroom"
Cons: "Delayed by an hour!"
Cons: "Late taking off, and then unable to get to gate on arrival"
Pros: "Great plane very comfortable"
Cons: "Everything great. On yome"
Pros: "We upgraded our seats to Delta Comfort, at a cost of round $90 per flight. It was well worth it!"
Cons: "The WORST experience of my life. My flight was delayed 12 hours overnight due to "weather" and since it was reportedly because of uncontrollable weather delta didn't have to do anything for me so I slept in the JFK airport overnight, they wouldn't even give a $59 pass to their sky miles club for the afternoon. It felt like an easy excuse so they wouldn't have to do anything since there were other airlines still flying out of JFK and to go CLE before my rescheduled flight which makes me believe it wasn't all weather. Since the flight was delayed 12 hours instead of being cancelled they wouldn't let me switch to a different airline either. Then, in the morning when it was rescheduled to it was again delayed because they first couldn't find a captain and then couldn't find a fort mate. We finally took off and arrived in Cleveland only to wait another 30 minutes for a gate and a ground crew that they couldn't find. I will never fly delta again."
Cons: "Too little leg room; hit entrees poor tasting"
Pros: "Comfortable seating in business class Arriving JFK early."
Cons: "Flight attendants were very rude! I also it would have been nice to be told the wifi wasn't working!"
Cons: "The flight from Cairo to Istanbul was delayed one hour and I missed my flight from Istanbul to Houston and i had to get a visa for $30 in cash and spend the night in Istanbul thus I will be arriving a day late in Houston. I was offered no assistance to avoid missing my flight. I had to run only to find my other plane left without me..."
Cons: "Airline could not handle the two hour fog delay which led to tremendously long ticket desk lines and violently angry customers. Terrible experience for staff and customers."
Pros: "The flight was quite good, with pretty tasty food, plenty of food and drinks, chairs reclined quite a bit, little extra and gifts for kids, slippers, socks, ear plugs."
Cons: "Boarding prices very disorganized. No announcements and a crowd sprig where everyone just pulled at the gate. Very few announcements in general."
Pros: "Great choice of recently released movies."
Pros: "Crew was nice. I was really thirsty and I kept asking for water. He should have just given me a small bottle. Also need more than 4 Bollywood movies. This was a returning flight after 2 weeks and it had the same 4 movies which I had already seen."
Cons: "I had a 14 hour layover in istanbul airport. Arrived at midnight and flight wasn’t until 2 pm the next day. I just assumed that they would give me a hotel. Come to find out thats wasnt the case when I landed. Given all kinds of reasons/excuses. The guy at the transfer desk told me”you should have known that your layover was this long since you booked it”. Will have second thoughts about flying Turkish again. Left a bad taste in my mouth. Might stick with Emirates or Qatar."
Cons: "The seats are to close together and did not recline, also very warm on the plane makes it very uncomfortable"
Cons: "I contacted Turkish Airlines 4x times before my flight to learn how to deal with excess medical baggage, mobility assistance, and meal assistance. The Customer Call Center claimed to have made all of my necessary reservation updates for all of my special meal, medical, and mobility assistance needs. They did not! When I arrived at Check-In, there were no notes about any of my requests, nor services prepared to facilitate them. I spent over 30-45 minutes escalating the situation to the Shift Manager who had to contact the central call center and her own manager, just to find out what to do about medical baggage, what's permitted, etc. I was embarrassed for their employees, who not only didn't know their own company policy on the matter, nor were they aware of the industry standard. After much arguing, yelling and threats, the Check-In desk agents finally allowed my excess medical baggage and equipment without extra charge. I still received no mobility assistance to begin my travel after Check-In to my departure gate, nor were they prepared to offer this to me in Istanbul. Again, after a long wait, much yelling, screaming, and arguing, I was finally provided mobility assistance just in time for my flight. I almost missed my flight due to Turkish Airlines not putting my request in the system, nor caring enough about the traveler to do so at Check-In. When I arrived in Belgrade, 3x pieces of my luggage were destroyed and unusable again, medical equipment was damaged, and I filed a claim with Turkish Airlines. They tried every way possible not to pay, but finally offered a meager claim, nothing close to what it cost for the damage caused or to repair or replacement the destroyed luggage or medical equipment. Turkish Airlines is the Grey Hound of travel, sure they might be large, offer many itineraries and frequent travel, but their quality, customer service and professionalism leave them amongst the bottom feeders, still 3rd world in mentality, form and function. No honor, no integrity, no class. No reason to ever fly with Turkish again, and I'm happy to tell everyone I know not to fly with them!"
Pros: "The flight crew was friendly and kind."
Cons: "The check in at MXP took us a lot of time and there was no defined line for people to wait without other people can pass them. Some how there is people who stand in line for 10 minutes and others for 40 minutes, the ground attendants didn’t really cared about it."
Pros: "Nothing is changing, they need to make some adjustments"
Cons: "They are not considerate at all . It was a pain till they find Me another flight. The flight won’t take off till the next day And the lay over in Los Angeles is 7hrs . It’s a 2 days flight. They didn’t even try to take the time to find me a sooner flight because there were other upset customers waiting. So disappointed on how poor the help desk at Turkish airline."
Cons: "They forced me to check my cabin bag. It met their dimension requirements but said weighed too much (what does that have to do with space in cabin). They they lost the bag so I'm on vacation with no clothes."
Pros: "The movie options and quality of the screens was excellent. That's what got us through the flight."
Cons: "The food was horrible and served at odd times. The people around us smelled really bad so we had a rough time. I know it's pout of the airlines control but it really made the whole flight difficult."
Pros: "food was fine"
Cons: "seat comfort is a real problem in this configuration of the 777-300er. all the more frustrating over a 13 hour flight. foot rest either hampers foot room under seat (when down) or digs into shins (when up.) There is NO comfortable seat position with that footrest. Every Economy passenger would be much better served if the footrests were completely removed."
Cons: "A little turbulence"
Pros: "Great attention and kindness from the attendants"
Cons: "The cabin was very very hot during the flight."
Cons: "late boarding"
Pros: "Good flight service. Nice STAR lounge in Milan"
Cons: "On line check-in does not remember frequent flier info."
Pros: "Nothing important"
Cons: "Nothing extra ordinary"
Pros: "The flight itself wasn't bad, we got a meal on each flight and the crew was charming."
Cons: "I had a trip with one connection, from Tel Aviv to Milan. The flight from Tel Aviv was delayed, which coused the connection flight to be delayed. Also, and most importantly, they've left my luggage in Istanbul (where the connection was from), so that I was left with no proper clothes/essentials for four (!) days (and it was colder than expected in Italy)."
Pros: "The included meal/drinks is always a bonus on these shorter flights and makes a difference."
Cons: "I had a pillow of my own and so it didn't matter too much, but I noticed the lack of a pillow on this early morning flight."
Pros: "Boarding was tedious with like 6 checks of your passport but being safe is never a bad thing. No cost alcohol is always a plus and the food was good. Staff was super nice and accommodating."
Cons: "I intentionally chose an empty row but people kept shuffling. so many folks were standing blocking aisles. I think staff could do a better job to prevent that."
Pros: "The price, wonderful service, plenty of good food. Great entertainment selection"
Cons: "I wish there was a little more leg room, specially for such a long flight."
Pros: "Food and entertainment."
Cons: "Disorganized boarding and lower than average leg room"
Pros: "The food was great, had chance to sample some Turkish cuisine. Way better food than any meal you would get from an American-based airline. Entertainment was excellent, great variety of TV shows and movies. The flight attendants were attentive and helpful. The Batman v. Superman theme was a nice touch. Decent leg room in economy class."
Cons: "Because we fly an older model 777-300ER, there wasn't a personal a/c nozzle, so it was a tad warm on the plane. They should fix that whenever the plane goes in for maintenance."
Pros: "In flight entertainment and Wifi is amazing"
Cons: "Cabin crew service and ground staff service is below par. Next time, I will stick to Air France."
Cons: "Always same food each time bad experience"
Pros: "Food was excellent"
Cons: "Seats a little cramped"
Pros: "I enjoyed the tasty meals:)"
Cons: "Short space for legs"
Pros: "The service was excellent. It will be the airline for me the next time I am going to Europe"
Pros: "Being on the flight was great. The plane was very nice, the food was great and the service was wonderful."
Cons: "If you want to change your flight they DO NOT work with you. You have to appear in person at the airport when this may be a huge inconvenience for you. Also, they do not speak very good English, so, it takes forever to get your message across. If you have any issues at all this could create a nightmare. They canceled our return flight and when I finally got a hold of someone they kept blaming it on me saying that I canceled the flight. You just can't understand them it's super frustrating."
Pros: "The service provided by the airline crew was magnificent. I enjoyed the entire flight from my departure point to the arrival point. Turkish Airline is my to go airline herein henceforth. I will implore prospective travelers to give the airline a shot (try). I can unequivocally attest that the decision to do so will not be regretted."
Pros: "Great customer satisfaction reach on time"
Cons: "Great customer satisfaction reach on time"
Pros: "Crew was nice, cordial and helpful Food was good, I wasn't asked for an optional meal in the second serving. Also there shouldn't be an 8 hour gap in between meals for pasengers in a 13 hour flight Entertainment was amazing! so many options to watch so many things."
Cons: "Flight was at 80% and I wasn't allowed to change seats. The seats were bigger, but still not enough room space for someone that's 1.85 mts.(13 hour flight was tiring) Boarding was a nightmare, it took HOURS, starting by the very unorganized control which asked more questions than the American control."
Pros: "ditto from above"
Cons: "On all the flights the food was slow but on the way back it was much worse... I selected vegetarian but on the way back there wasn't a vegetarian meal for me so they said they would put something together... when they came around with drinks I asked for water and they were 'out' then they forgot I still didn't have anything to eat or drink so after an hour I went to ask if I could have something. 20 minutes later she finally came with food and I, again, asked for water and she pointed to the tiny cup on the tray (which contains like 3oz)."
Cons: "Good flight with excellent customer service"
Pros: "Everything aboard the flight was great - roominess, comfort, punctuality, etc. Getting to the plane was another story."
Cons: "Boarding process in ISt was a zoo. Crazy check-in process, leading to a 3-flight set of stairs down to tarmac - crowded coach was hot - long (10-minute) coach ride from one end of ISt to the other - then climb a tall stair case into a 777, one of the largest aircraft around. Did it not qualify for normal direct boarding via a jetway?"
Cons: "4 HR ground hold only partially made up for with faster flight time"
Pros: "Everything other than what we wrote was fine. Seats were good, it was comfortable etc."
Cons: "When flying any flight, it's nice to have entertainment. When the entertainment doesn't work on long hall flights it's a problem and it was not working on this 13+ hour flight. Also, we dont like complaining about not having wife 36,000 feet up in the sky, but if it's offered, we would have expected the crew to be familiar with it. When we asked for help with the wifi set-up, the crew seemed to be unable to help with that and we were left with no wifi the entire flight."
Pros: "Entertainment screen was new and user friendly with many options. The food was surprisingly tasty. Accessory packet had niceties. Flight attendants were very helpful. I would consider Turkish Airlines at the top of my list on my next trip."
Cons: "The sandwich snack available at all times could have been 100% whole grain to be more healthful."
Pros: "Everything. For being Economy the flight was very comfortable. The staff was perfect. I enjoyed everything"
Pros: "As always, the food is excellent"
Cons: "Leg room a bit tight"
Pros: "Loved the inflight camera. Last time I saw something like that, it was on an Emirates flight. Loved it."
Cons: "I was late to this flight, because my previous flight got in late. I boarded the plane and asked a flight attendant (male) to help me with a different seat. I needed to swich, as I need to have my legs lifted up otherwise the flight is really painful. I even told him I pay for any upgrades, but he said he can not do anything at the moment and he will get back to me later. He was quite rude as well. No smiling or showing much care. Well, he never got back to me. I tried to ask an other attendant ( female). She said they are out of space. She wasn't even trying to look around or try asking people at the exit to maybe switch. She just right away responded with a no, and left. Didn't even ask if she can help with anything. Later, when I got up for the bathroom, I looked at the economy plus section. There were only 10 people sitting in the approximately 50 chairs. Plenty of rooms. The food was great but I didn't have a choice as they ran out of chicken by the time they got to serve me. Some items were not available at the flight, as shown on the menu. There wasn't much English tv shows to choose from or maybe I am wrong for comparing Turkish to United or Delta. Overall I didn't have a good impression, but hey, you get what you pay for...right?"
Pros: "food was very good here, the vanity set had useful staff and the gave my three-year-old a special bag with toys etc."
Cons: "no problems"
Cons: "Booked ticket via Kakak (Vyoma). It was an horrible experience to change ticket probably Vyoma tried best but Turkish would not allow to change the ticket and I had to buy another ticket for return journey."
Cons: "Always delay"
Cons: "missed my connection/ had to overnight"
Pros: "We left with hour delay but still made it on time for the next connection. Lufthansa had already announced they would have taken care of all inconveniences."
Pros: "The crew is very nice."
Cons: "Communicate with the other airports for delays....we got home 9 hours later and missed events which were planned because of a failed paperwork delay in Milano."
Cons: "Need longer transfer time in Frankfurt airport. They use buses to airplanes and that eats up time. Also, passport control line can be long. Fights to and fro gave us barely enough time and we were last ones to board"
Cons: "Excellent assisted transfer between Austrian Airlines flight and Lufthansa flight to Seattle in Frankfurt. Boarding in Frankfurt could have been handled easier in groups by seating. Friendly stewards, good entertainement and food options. Quiet B 747 plane, spacious overhead stowage."
Pros: "A340-600 is a wonderful plane, but economy is too cramped. The stewards do their job of feeding the "cattle", which lacks any personal service."
Cons: "The terminal updates of terminal and gate notifications were wrong! If we had followed your email and gone to T3, we could have missed our flight and be worn out from changing terminals."
Pros: "The seats were comfortable, entertainment during the long flight was very good."
Cons: "Do not show options with a connecting flight boarding before the first flight has arrived. My family had to run a long distance from our arriving gate to the departing one in the Munich airport, which is not a small one!! Luckily United was holding the plane for us!"
Cons: "Flights with long enough connections that you can actually get on them"
Pros: "Missed flights due to driver not turned up at Bellano yesterday"
Cons: "We have a new flights"
Pros: "The crew was very professional in their manner and went the extra mile to make sure the passengers were happy and comfortable. Wine was free and they offered a Baileys with coffee service that was a nice touch."
Cons: "Food was so so. I have had better airplane food. Boarding was not grouped by zones, so was a bit slower than usual."
Pros: "Plenty of room in economy plus."
Cons: "The ambient temperature was a bit too warm."
Pros: "Luggage space, comfortable seat.. huge plane"
Pros: "What more do you need?"
Cons: "I feel like no one has responded to any of my complaints. We were re routed twice and left with no where to sleep, missing work, and paying a bunch of extra for cars to and from airport. My friend was refunded and I have yet to receive one response even though we flew and bought our tickets together."
Pros: "Love to fly Lufthansa, I never had a bad experience with them"
Cons: "It was late by 1 hour. Food was not enough. Was hungry since dinner was late due to delayed flight and breakfast was served at lunch time of MUC. Electrical outliets did not work in the flight and had problems in MUC for GPS."
Cons: "Seats in front recline so that seat back is in your face."
Pros: "Excellent service, professionalism, and almost no turbulence."
Cons: "There was no drink service because of “turbulence”. I did not notice any turbulence."
Cons: "I was called the night before saying our flight was overbooked will you change flights for 300.00 dollars each. We needed to get home so we turned their offer down. The day of the flight our connection flight was delayed we were told someone would escort several of the passengers from Lufthansa to the connection with United no one was there. Several of us ran to where the flight gate was but the plane already left. It turns out other people were also called and turned down United’s offer. So the question is since our flight was purposely overbooked did United take advantage of our situation and just leave and cause all of us great pain and duress with no compensation for all of our inconvenience."
Cons: "Initial flight was cancelled! New flight was delayed."
Pros: "casual, relaxed en mass boarding. not overbooked. very accommodating attendants."
Cons: "Would have loved knowing more about the baggage weight constraints...am sure they were in your communications somewhere I just missed them & therefore also missed my bags making my connection because they had to be checked...a bummer."
Pros: "Service oriented; kind smiles; responsive Pilot provided a smooth and fast flight."
Cons: "No complaints at all."
Cons: "Special meals were wrong with two meals during the flight!"
Cons: "There really wasn’t any food on such a short flight so I’ll neither penalize or reward them on that"
Cons: "Flight was late."
Pros: "Food was very good"
Cons: "Boarding process in Frankfurt was horrible, confusing, uncoordinated, lack of clear instructions offered by crew."
Cons: "Due to the reason that the flight was overbookef LH asked us to drop off our hand luggages as well, however both were approved for the cabine. For this reason I had to buy padlocks. The problem was, that even if we were asked for favor we had to wait for baggage drop off at boarding for one hour."
Pros: "Flight attendants are fluent in many languages, courteous, and helpful. Comfortable seats even in economy."
Cons: "Boarding at the gate is somewhat disorganized compared to boarding in the US."
Pros: "Easy. Clean. Friendly."
Cons: "That we had to pay extra to reserve our seats."
Pros: "Comfortable seat. Food better than average"
Cons: "Crew seemed a bit rude"
Pros: "Good cabin crew service."
Pros: "Friendly crew"
Cons: "Movies were old"
Pros: "Crew was welcoming and seats ok for a short flight."
Pros: "There was good in flight entertainment"
Cons: "The food was barely edible. I'm glad to have brought a snack in my bag."
Pros: "I think everything was first class, specially the CREW."
Pros: "Quick and efficient boarding. Crew was friendly and attentive."
Cons: "Older airplane that could use some renovations in the interior."
Cons: "Rude cabin crew, dirty plane, have to pay extra, they will accept USD but give you change in euros. Extra luggage fees and ridiculous weight limitations"
Cons: "Was an on time departure. Quick. Uneventful. We did have to board a bus when we landed, which took a long time."
Pros: "It was so much better in all ways from the United flight we had from Newark, NJ to Milano."
Cons: "It was IMPOSSIBLE to check in 'on-line' at my cousins the day before or even that morning. We wasted an enormous amount of time trying to do that, rather than walking & talking & enjoying each others company, the first time we've seen each other in 12 yrs."
Pros: "all are O.k"
Pros: "On time arrival. Excellent service. Everything is perfect. The best part are the flat which are really comfortable."
Pros: "The space and service. It's far beyond what you get on other airlines!"
Pros: "space and the staff"
Pros: "Attentive crew, easy boarding (for 2 elderly people)"
Cons: "The announcements from cockpit were very hard to understand, even in English........they were speaking very fast. Also the announcements made at the gate were difficult to understand."
Cons: "The boarding was very disorganized."
Pros: "I was so pleased with all the people involved from ticket desk to pilots and stewardesses. I would recommend Air Canada to everyone."
Pros: "On time, good service"
Cons: "No food but short flight so it was ok"
Pros: "The flight was on time. Boarding was easy. There was plenty of room for hand luggage."
Cons: "Seats were not super comfortable."
Cons: "My tv did not work all way from M to T,complain 3 times, was promised to reset tv. Never get it."
Airlines flying from Milan Malpensa to Texas have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights