Cons: "I almost lost my coincidence with my other flight"
Cons: "Some of the Crew members were not covering their nose with their face masks"
Cons: "Passenger that sat next to me occupied part of my seat."
Pros: "They got me home eventually"
Cons: "Timeliness was awful. Late crew delayed the flight 50 min. Then ripped cargo net resulted in cargo shift."
Cons: "The cabin was hot for the whole flight"
Cons: "We sat in boarding in about 90-100 degree heat for over an hour. Everyone is drenched in sweat and should have never boarded."
Pros: "Boarding was fairly quick and on time. Transfer in Phoenix was no problem. Luggage arrived OK."
Cons: "Seating is too small and too close to next rows. Unhappy with having to pay for seat assignments and checked bag while watching gate agents refuse to enforce overhead bag size limits."
Cons: "Small plane, forced to valet checkin carry on luggage, no drinks or snacks :/"
Pros: "Not one thing. AA promised us a hotel. No we did not get that. And because I changed my flight on the phone (cause stuck in airport) said we we were supposed to stay there. We were not Compensated with a food voucher. I was supposed leave St Lucia though Miami and I am disappointed"
Cons: "So many ways"
Cons: "Commuter jet boarding at DCA is going to stink until the new terminal is completed. Just is."
Pros: "After the initial delay, the female desk agent got us on another connecting flight without a problem. Second flights attendant was also great."
Cons: "They boarded the plane, only to tell us they had to de-ice, which is understandable. However, after waiting 20 min for the de-icing that never came, they made us get back off the plane because of mechanical issues. The captain/pilot was rude to the woman working the desk over the radio, to the point where she had to leave the desk and go speak to him in person (she knew we could hear everything.) That conversation is also how the whole line of people was informed that then knew about this mechanical issue since the night before, and chose not to fix it before boarding all of us. After getting to Philadelphia later than expected, we were forced to pay for hotel food that was horrible and overpriced. Only to then have our plane be delayed AGAIN because of mechanical issues, again the pilot not giving much information to the attendant she was faced by a room of 40 angry people and had no answers. The departure time slowly crawled out longer, and the only reason I knew was because of having the American app. Information/communication on all ends was poor. I usually fly Allegiant, which is notoriously “cheap,” and I’ve never had an experience like this. Happy my boyfriend has flown with American before and knew to give us an extra day so we didn’t miss the wedding we paid $800 in airline tickets to attend. Just disappointed."
Pros: "It was not crowded breakfast"
Cons: "Breakfast was lousy"
Pros: "Boarding was fairly quick, and improvement has been made with people waiting for their boarding group to be called from crowding the boarding line. The crew was friendly and accommodating."
Cons: "Several seat changes had to be made, but it all worked out."
Pros: "Routine flight. No problems noted."
Cons: "No major complaints."
Pros: "the gate attendant was very nice as my husband was stuck in security line (I have Pre check) He barely made it, but the guy never made me feel uncomfortable or rushed. He was kind, calm and reassuring."
Cons: "Our flight attendant seemed to have a chip on her shoulder from the moment we stepped on the flight. I had a broken foot and it was difficult for me to fit my boot and personal item under the seat. Rather than assisting me, she barked commands and quickly walked away as I attempted to address the situation. - poor attitude - failed to ask if I wanted a biscuit but simply slapped one down on my tray table (I HAVE CELIAC DISEASE) - American really needs to catch up with the other airlines and offer a GF option to those of us who have immune disorders. - no WiFi"
Pros: "Asked a stewardess to turn the heat up and she did."
Cons: "Freezing cold air conditioning. Every person I could see was wrapped up in their blanket before we had even taken off."
Pros: "The crew was friendly"
Cons: "The staff wouldn't except my registration for my support animal!!"
Cons: "Delayed for about 45 mins"
Pros: "The complementary beverage was a welcomed surprise!"
Pros: "The crew was lovely. Really nice, and did a wonderful job with the cart service."
Cons: "We ended up being deleyed about 30 minutes, in damp weather. It's not like it was snowing. Not sure why it took so long. B/c of baggage charges now everyone brings a carry on. This seems to slow the process of boarding as know passengers are asked multiple times to check baggage (for free, which is the one nice thing) before boarding b/c the overheads will be too full. Group 6 which I was in seemed like it was just the rest of the plane. Super busy, took me forever to get to my seat all the way in the back. Why don't airlines reverse board? People sitting in the back should board first. I feel like this would save so much time."
Pros: "Nothing to like. If I could give them 0 stars I would"
Cons: "Tight connection from our previous flight yet the counter folks were rude and rushed us. My daughter is obviously 7 months pregnant. Because our connecting flight left milwaukee over an hour late, we had no time to even grab a sandwich, no problem we will buy food on the plane. Wrong! The food is was gone so quickly that by the time they got to us, they were out of everything. Oh did I mention we also had 3 children ages 2, 7, and 9. Oh yes and the entertainment? Small screens mounted on the ceiling of the plane. How about updating your equipment?? Plane was old. No USB to charge your phone and stream from their App. Terrible. We own a 2nd home in Maui and travel there twice per year. Looking at other options."
Cons: "I really did not like that I was unaware why I could not check in on my phone and then I get to the airport and the Alaska desk is closed. My phone just says the plane is sky west, me and the other workers at the airport had no idea what this meant. Very frustrating experience trying to check in, finally walker talkie a guy that new it was American. Frustrating I thought I would miss my flight, why not clearly state it's not an Alaska flight."
Pros: "CRJ 900s have more leg room than expected"
Pros: "The crew was great! They did big effort to speak in Spanish! And also they are kind in every thing!"
Cons: "Mechanical issues, late late late, bad communication, no apologies or compensation for huge waste of time."
Cons: "Horrible long delays."
Cons: "The tsa in chicago was very unorganized. The tsa workers were extremely rude."
Cons: "Completely ignored for beverage service"
Cons: "Poor communication Delays -3 hrs"
Cons: "delay, then no sandwiches available for purchase onboard during a 3-hr evening flight"
Pros: "Courteous crew, easy experience smooth "get in and get out" process"
Cons: "Flight was late due to weather but that's beyond anyone's control obviously"
Cons: "Rude staff, they changed our flight 2 times and did not offer a drink or food"
Pros: "Captain did his best to make up time"
Cons: "Flight was initially delayed an hour, then bumped to 30 minutes late."
Pros: "I like that on American you still get a complimentary cup of coffee, a bag of pretzels, and a normal sized seat. I'm OK paying for that after trying some of the budget airlines!"
Cons: "Wish they had a gluten free snack, still that's really not a big deal at all!"
Pros: "Liked the little compartment above the tray for electronic devices and the outlet below helped keep my grandsons tablet charged for the flight! Liked the headrest - had flaps that folded out for support if you needed a nap."
Cons: "Will never fly American again"
Pros: "inflight entertainment was good; food was so-so"
Cons: "Our flight was 'delayed' and as a result had to be put on another connecting flight. Many people on the same flight missed their connecting flights because of it. Because of all the re-booking they had to do, we nearly missed our flight as well. AA is also horrible at boarding."
Pros: "Nice new seats"
Cons: "Crew came by once with drinks, never came back through with food/snacks. Never came through with water, as they usually do later in this flight. They spent most of the time chatting in the galley."
Pros: "Movies and on time departure and arrival"
Cons: "Crazy uncontrolled child in row across from us."
Pros: "The crew was very apologetic"
Cons: "The fact that we were an hour and 45 minutes late leaving. I know they say weather was the cause and not their control, but every time...yes, every time I fly American there's a delay. Every time I've flown United I arrive early."
Cons: "Delays and no communication on transfer options"
Pros: "Good assortment of movies"
Pros: "Great movie selection, including ones currently in theaters."
Cons: "Only received pretzels for snacks, while others received cookies."
Pros: "Great Workers, and Super nice staff."
Pros: "Taking off and landing."
Cons: "Boarding was slow. Seating was cramped."
Cons: "Turbulence was horrible That there is no internet"
Cons: "The lady at baggage check-in was rude and persistent on not letting me board due to a slight fold in my passport. Other coworkers did not agree, and allowed me to proceed. She also spent 20 minutes in back searching for information while I waited and the line filled up. My luggage was also lost (the last to handle the luggage was this lady) and I needed to retrieve it 3 hours after my flight arrived."
Pros: "The plane actually left without a cancellation"
Cons: "Every flight on this trip was delayed"
Pros: "Loved the people, very friendly and accommodating. I sat in first class and felt very comfortable."
Cons: "I think needing your own device for entertainment is awful then having to pay rental fees, even if you're in first class."
Pros: "The crew was great. Trent was outstanding"
Cons: "This was a regional jet, and this flight segment was 3 hours. The seats seem to have a little more leg room than larger jets but much less cushioning, and the pitch/shape of the seat back was very uncomfortable. I could barely walk when we reached Houston."
Pros: "Crew professional. Flight on time and clean"
Cons: "Seating room was horrible. My knees hit the seat on front of me, fortunately the gentleman sitting there did not try to recline. Seat very narrow As well as isle. Controls for monitor in seat back on arm rest and I kept activating it accidentally while trying to nap which was annoying. I’m 6’1” and 190 pounds so am not what I’d consider oversized but I’ve not been this uncomfortable on a flight in many years. Will make a note to avoid this line and plane in the future"
Pros: "Our flight attendant was the best!"
Cons: "The weather."
Pros: "The pilot tried to make up lost time in the air."
Cons: "Due to regulations, our crew had to delay our flight 39 min. This was done the night before. There was no way we were going to make our connecting flight, but no one from United seemed to care. The crew from milwaukee to Houston was rude and unhelpful."
Pros: "Delayed by 2 hours"
Pros: "The crew was very good."
Cons: "We had a two hour weather delay and 4 gate changes. Had to unnecessarily walk from one gate to the next. Every time we got a. Texted updated we had a new gate number. Frustrating. Then the plane arrived from LaGuardia but there were no flight attendants so we had another 15 minute delay and nowhere to sit. Not happy"
Pros: "Departed / arrived on time, clean, good snack options."
Pros: "Everything was fantastic except I was a little squished; but I suppose that is to be expected on the economy flight. We did land later than expected but it ended up being just fine and I was able to connect to my next flight."
Pros: "Crew were helpful. They got the plane boarded early for an early takeoff. It was easy getting from landing gate to my next takeoff gate."
Cons: "The boarding was a little quicker and more controlled."
Pros: "Nothing - missed flight because of bad info from Kayal"
Cons: "Loss of day's vacation - hotel bill, rental car cost and missed concert - all in about $400 lost."
Cons: "Continuously moving departure time back."
Cons: "La persona que me atendió para abordar y segundo avión con destino a Puerto Rico era una mujer desagradable mal educada trataba mal a toda persona que le estába. Verificando el boarding pass Verguenza me dio que fuera boricua"
Pros: "It was a pleasant flight - nothing too exciting. The staff was lovely."
Pros: "Everyone was so very helpful."
Pros: "Nothing stood out."
Cons: "having to wait for the flight crew"
Pros: "The planes appeared to be newer."
Cons: "We had very little leg room and my husband had a sore back after the flights."
Pros: "I really liked the price for the exact time I wanted to travel!"
Cons: "A bit cramped."
Pros: "Our Stewart on way was nice. Pilet was informative. Let us know what the weather was like and when to expect turbulence. Pointed out land marks as we flew over them."
Cons: "Seating was uncomfortable. Very little leg room and I am short. Can't imagine what it would b like if I were 6 foot instead of 5 foot"
Pros: "Service and comfortable seat"
Cons: "100 dollar baggage fee"
Cons: "Flight from mke to Chicago was delayed so long I missed my connecting flight to charlotte. U had to spend the night in ohare airport. Very unhappy with United airlines."
Pros: "I got a window seat"
Cons: "Chair didnt recline"
Cons: "It was cancelled no email no text no call thanks"
Pros: "I got a fair price ticket and plane wasn't dirty ."
Cons: "I was delayed for 6 hrs"
Pros: "Very friendly and kept us up to date with the issues we had with off-loading about ever 15 minutes."
Cons: "It took 50 minutes after we landed to park and get off the plane."
Pros: "Too many delays to be able to take the flight."
Pros: "Although it was s bit bumpy bcs of the weather, we had the wind with us and we arrived about 30 minutes early."
Pros: "Fast boarding. Flights were on time."
Cons: "Very cramped seating in the back of the plane."
Pros: "I like the United check in person in Milwaukee / kind- helpful- informed. All United personal were polite and professional in spite of many delays , cancellations and upsets."
Cons: "Out going flight to Denver never made it to salt lake . Rebooking barely got us to connecting flights.... but made it we ran to connecting flight and did make connection. Returning, our first flight also never appeared ... two hours and 15 mins of standing in line to rebook We boarded another flight. In Chicago we stood in another line to rebook . Eventua"
Pros: "The staff was efficient, funny, friendly and honest. Smooth landing and good service. Thank you!"
Cons: "Less than friendly staff at the desk. The gate was changed on us and again no United app updates or texts until much later."
Pros: "Smooth ride, professional and friendly crew"
Cons: "Wish the cup "holders" in the tray were deeper"
Cons: "United would not put my bags on despite being at the counter 40 minutes before the flight. Then they put me on stand by for 6 hours during which time they lost my bags and ultimately not having a seat for me."
Cons: "Plane 2.5 hours late"
Pros: "Quick and efficient"
Cons: "Very small and hard to sleep if you are a tall human. Ended up with neck ache"
Pros: "Flight cancelled"
Cons: "Flight cancelled. Had to wait 30 minutes to speak to United service rep to rebook to Boston. No other Manchester flights. Forced to check carry ons. There were 10 terminals for service reps and only five reps. Line was very long and reps were in no hurry to assist. Not a pleasant experience. They should pay us a cancellation fee like they charge us when we cancel. Incurred additional expense getting to Manchester, NH. Not happy with United."
Cons: "Emergency landing with no power in flightn"
Pros: "This plane was pretty small (70 people) and not full, so boarding was fast. The crew was good, friendly and helpful. The pretzel snack things were good and unexpected for such a short flight."
Cons: "The plane was very loud and it was impossible to hear the crew and my partner. There was no entertainment which was fine because I brought my own."
Pros: "Agents checking baggage were unbelievably slow. Good thing there wasn't a long line."
Pros: "The Flight attendant and pilot were beyond helpful and apologetic about the delay, The customer service rep in Denver was great."
Cons: "Because of a 2+ hour delay in Milwaukee we missed our connecting flight in Denver to Medford and had to stay overnight. Sitting in isle 1 was uncomfortable and it was a pain not having immediate access to my purse because I had to stow it for take off and landing."
Pros: "Awesome flight , great crew, couldn't ask for better"
Pros: "Very smooth and speedy flight, arrived early!"
Pros: "The stewardess was personable. The staff at the United Club reception desk, helped with a seating problem on my return trip."
Cons: "The climate of both planes was not great. It may have to do with the age of the plane."
Pros: "The timing of the flight for Tuesday night was right I don't have that much delays !!!"
Cons: "Flight attendant was over worked. Flight was delayed. Small carry-on compartments"
It is difficult to give it a claro when the truth and I hope that is wrong, the plane when landing on the guard, gave a terrible blow against the ground I thought that everything would over, I have a lot of experience traveling, something like that in my 70 years never Seen, be careful, come alive, but it would hardly go up to a Spirit again, and I repeat it. Be careful that blow was not any blow. Greetings I do not know if the pilot left some report on the blow that I listen, I travel on the first flight of the day 5. I repeat Care has been able to pass a tragedy..saludos Giovanni.
Make the armrests flush with the seat so that when i lie down they don’t gouge my back. There were only 30 people on the flight so there was plenty of room to sleep but the armrests raised were very uncomfortable.
Pros: "No seats need more cushion"
Cons: "Better stuff on the menu"
Pros: "On time, boarding speed"
Cons: "Some better seats, drinks"
Cons: "I didn’t like flying with spirit at all. They said our flight was delayed and it wasn’t so we missed it. We were supposed to be at our destination at 10 am we didn’t get there til 5 pm. I’m never flying with them again!"
Pros: "The speedy boarding and departure on time"
Cons: "Simple thing like water and/or snack was not free. After i had to pay $52 for check in ."
Pros: "All went smoothly"
Pros: "On timee"
Cons: "Charges for water /soda"
Pros: "I enjoyed how fast it was to board and get to one location from the other. I also enjoyed how cheap the flight was"
Cons: "The tables are extremely small and there is barely and space to move given that the seats are crowded together. Even if you want water, it is not free."
Cons: "The plan was dirty. They need to make sure they wipe down everything. It gross"
Cons: "I knew what to expect so I have no complaints."
Cons: "Cost of luggage Cost of seats if you wanted to sit with travel mate Uncomfortable seats We wanted c&e ang got e&f"
Pros: "On-time, speedy boarding, crew was cheerful and professional, flight $$$ was a bargain"
Cons: "Could feel metal bar in seat cushion, sat on coat, charge $ even for water"
Cons: "Cramped! TOO SMALL. Packed like Sardines. Gotta pay for everything. Even AIR! Horrible experience. Will not fly again."
Pros: "Very friendly and helpful stafff. Pilot was excellent. It should have been a very bumpy ride but they smoothed it out every time."
Cons: "We almost missed our flight because they announced our departure ONE time. Every one was standing in line all at once because of it."
Pros: "Prices competitive."
Cons: "Prices competitive BUT once you start adding baggage fees (and realize limit is 40 pounds versus 50 like most other carriers and have to pay extra), seat selection charges, pay for water or soft drinks, maybe not so much cheaper after all . Long flight and no movies, seats do not recline, so not so comfortable. Flight delayed and took forever to be able to exit plane for some reason."
Pros: "Very quick to board active military. Pleasant crew. Arrived early with a shortened flight time."
Cons: "I’m an average height male with an above average build. I was fairly cramped in my seat with very little room to move."
Pros: "Delayed no even smal free drinks as other airlines even you can't charge your phone if you fly to with alska or Delta rhey have charger , free drinks delta have TV you guys you are old style By I Ibrahim"
Cons: "I got medical issue but didn't really had to see doctor cuz needed just rest for about 6 hours. 0 refund and bad customer phone service. I will never use this airline again."
Pros: "same as above"
Cons: "same as above"
Cons: "The seats don't recline and are very uncomfortable. Plus I don't understand why I need to pay Airport Tax on the same bag I brought into Honduras. $46"
Cons: "Should allow carru on ffree"
Pros: "Flight was very cheap for a round trip one way."
Cons: "Bag prices seem to have gone up tho. Paying for a seat on the airline was new too."
Pros: "Comfortable. Quick boarding."
Cons: "Late flight after a 6 hour layover"
Cons: "The hidden baggage fees and the delayed flight."
Pros: "Nice crew and easy flight"
Cons: "Very uncomfortable and ALWAYS delayed"
Cons: "There is a horrible buzzing in the Cabin when you land. Super agnoying and irritating!"
Pros: "On time and friendly"
Pros: "Cheap flight, arrived early."
Cons: "Seats don't recline."
Pros: "Price was right, but with delays on many of my flights, you've got to consider all options."
Pros: "Flights were on time, new planes that were clean, pleasant staff."
Cons: "Be prepared to pay as you go. Luggage, carry-on, seats, beverages all cost extra."
Pros: "The crew was polite, professional, and courteous. The rates were good."
Cons: "This was my first time flying with this airline. Thus, I was unaware of the 40 lb luggage weight limit. Had to unpack at the check-in point to satisfy what resulted in an overage for your airlines."
Pros: "it has the cheapest price for the thanksgiving weekend flight and the crew were so accommodating and funny."
Pros: "Very friendly crew, very timely departure and arrival, appropriate service for what the company advertises"
Pros: "Crew was very nice"
Cons: "Seat are not confortable Charge $55.00 for the carry-on is a robbery"
Pros: "Helpful CSA"
Cons: "Subpar everything and big fees"
Pros: "The service was pretty good."
Cons: "Everything was great for the price"
Pros: "At first the price, but then you have to put for carry on. Not cool."
Cons: "I absolutely hate the non reclining seats and the tiny little thing that is suppose to be your table. I think this new layout was a mistake."
Cons: "40 pound weight limit on luggage is ridiculous and an additional charge for luggage. I could have bought 2 more ticket on southwest for what I paid for that! Total rip off!"
Cons: "Spirit airlines is the joke of the major airlines. I have flown a countless number of times using every US airline. I have issues with Spirit, but this takes the cake. After arriving over 90 minutes early to my flight and waiting patiently at the gate, an announcement was made through the overhead paging system. Flight 781 is cancelled and refunds can be received at the baggage claim. Unsure of what this exactly meant I went to baggage claim where I was told to get in line behind a hundred other people waiting for one service agent to help. I called Spirit's 800 number to speak with an agent only to find out that they were unable to re-route my trip and that the only options were to travel the following week (missing out on my prepaid rooms, etc.) or get my money back... In short that's not how an airline should handle a customer. Being a low cost airlines does not excuse poor service."
Pros: "I don't feel safe"
Cons: "Planes always have a mechanical problem"
Cons: "they cancelled our Mon eve flight - allegedly due to weather in NY but there was 10 mins of rain in NY & no other carriers were cancelled. I've since heard that Spirit does this rather frequently."
Cons: "$55 for a carry on bag. Ridiculous!"
Cons: "My Flight was canceled 5 minutes before boarding time. How could they not know sooner than that? I was flying out of Dallas They offered me a replacement flight- 2 days later!! I had to buy a ticket for the next morning on another airline.( They did offer a refund)"
Cons: "The seats could not be dirtier"
Cons: "First, the gate swited twice. Flight was delayed 30 minutes. Plus, I paid to sit in the 4th row, but the 3rd row was empty. So, the flight attendant let people who didn't pay extra for those seats, move all the up from the back of plane. Seriously? Why did I have to pay then? Should I then be entitled to a refund since other people sat there for free?"