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Courtesy and smiling faces.

I actually have no complaints. All went well on both legs of my flight.

Coffe and snack

Only about half full, new plane was very clean, excellent snack options in First, attentive crew

On a windy day, our landing was bumpy and the pilot pulled up at the last second. After a fatal landing accident in the news, it was nerve-wracking, but I appreciate the crew's decision!

American Airlines didn't have a co-pilot for the flight. It was canceled after we were fully boarded. Passengers, myself included, received cancellation notices on our phones, before the crew was even notified. Incompetent management.

The crew at the gate as well as the crew on the plane were excellent and very helpful. The gate crew made rerouting very easy.

The 3 hour delay made for an exceptionally long trip. Delays are so very common on United; especially when connecting through O'Hare.

Flight delayed due to weather. Rebooking was a zoo, had to pay for hotel room and worst of all waited over an hour at baggage claim to get our bags back. It's taking us 2 days to get from Albuquerque to Austin.

Delayed flight.

Had to pay to pay extra to watch t.v. was $7.99 for a 2 hour flight. Could go to a theater for those prices. Everyone in my group complained about it.

So many maintenance delays, I wouldn't make any connections. Gate attendants were crabby and not very helpful.

Wifi

Delayed boarding and agent confusion.