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Their saving grace was the flight attendant from Newark to Manchester. First and only person who was friendly and happy to "serve" a customer! (I think his name was Conner...)

Boarding was 30 mins late, they switched gates twice and the terminal was a million light years from where my connecting flight had come in. Which would have been fine, but the transportation between them was a mess. No free entertainment whatsoever. Not even the sky tracker.

The stewardess was personable. The staff at the United Club reception desk, helped with a seating problem on my return trip.

The climate of both planes was not great. It may have to do with the age of the plane.

Only about half full, new plane was very clean, excellent snack options in First, attentive crew

On a windy day, our landing was bumpy and the pilot pulled up at the last second. After a fatal landing accident in the news, it was nerve-wracking, but I appreciate the crew's decision!

American Airlines didn't have a co-pilot for the flight. It was canceled after we were fully boarded. Passengers, myself included, received cancellation notices on our phones, before the crew was even notified. Incompetent management.

Southwest flight attendants are the ABSOLUTE BEST! Always friendly, professional, and taking that extra step to make sure everyone is safe, happy, and getting to their destination in style. I have HAD to fly on other airlines recently, and the service and price of Southwest is the only airline worth my time.

On and the staff was friendly

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