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Their saving grace was the flight attendant from Newark to Manchester. First and only person who was friendly and happy to "serve" a customer! (I think his name was Conner...)

Boarding was 30 mins late, they switched gates twice and the terminal was a million light years from where my connecting flight had come in. Which would have been fine, but the transportation between them was a mess. No free entertainment whatsoever. Not even the sky tracker.

The stewardess was personable. The staff at the United Club reception desk, helped with a seating problem on my return trip.

The climate of both planes was not great. It may have to do with the age of the plane.

Nothing... Entire experience horrible for my 17 year old.

Everything. Will never use American Airlines again

First class

Friendly crew

Having to pay extra $$ for seating and not enough together

Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness.

I arrived at my destination

AA changed my flight plans which resulted in a 4.5 hour layover in Philly. The gates were filthy, there is not much selection for in-flight food and nothing for entertainment. I couldn't even find an outlet that worked at the gate.

The crew was excellent, timing was superb,

Very nice gate crew Very efficient boarding Very quick and efficient takeoff

No electronic check of boarding passes Flight attendant somewhat responsive

Smooth