Cons: I signed up for a surprise car rental for 5 adults and 4 suitcases
I was told I had signed up for a Ford Focus : this didn't meet my rental criteria. I was shown that a Ford Focus was rated for 5 adults. Seriously
I had to pay for an update to get a car that would accommodate 5 adults and 4 suitcases
not a great experience to start a driving vacation
Nov 26 2015
company policy is terrible
Cons: As a consumer i like to keep my debt low. Only one credit card with low amount. Like to pay cash and use bank card. Lots of funds available. Could not rent because company won't allow use of bank card. Had to use a different rental company. Very disappointed
Nov 28 2015
Can not say I would use Kayak again.
Pros: You offered an excellent price and reservation process was simple.
Cons: When I arrived at the counter the confirmation I repeatedly gave as well as showed the agent came under someone else's name with a pick up in Florida (I was in New Hampshire). The agent was confused, contacted her supervisor, and then offered to give me the car under the other person's name which I felt was quite unacceptable. I had to cancel the reservation, cancel the insurance, and then rebook which of course was at a higher price. Very disappointing and time consuming.
Jan 2 2016
Great rate and good car
Pros: An amazing rate at MHT.
Cons: The ride was a little rough. I think the tires need replacement or rebalancing. minor detail!
Jan 12 2016
Easy and good
Pros: Pick-up and drop-off were easy, no hidden fees, and the car was perfectly functional.
Cons: No complaints.
Feb 22 2016
Pros: Car and service quality was on par with their competitors.
Cons: Albany airport return location is off site and less convenient than their competitors. The upsell for prepay for toll roads in NY was a little over the top and not necessary but otherwise their approach was typical.
Mar 27 2016
Fine till they double charged me
Pros: The car was nice enough and good on gas
Cons: They double charged me when I dropped off the car and had to wait for about 5 days for the money to get released and back into my account and kayak should include all the fees I the price quoted...I also paid twice as much as the site said I would
Apr 25 2016
Pros: Return was quick. Actual charge is less than the estimate
May 3 2016
I missed the rental
Cons: I didn't receive a reminder, so I forgot which company I rented from. :( (I travel a lot, and usually get a reminder email.)
Cons: The charge of $9.98/gallon is unacceptable. I will never rent from Budget again.
Jun 23 2016
Horendous wait time
Cons: One agent working at the counter. It took an hour and a half to get my rental..!! The flight from Baltimore to Manchester was shorter than the time it took for me to obtain my vehicle.
Signage was awful to auto rental as well. The agent in the garage seemed perturbed with everyone first walking out there and then back to an area in the garage. Budget does not equal friendly nor easy...Never again
Aug 1 2016
clean car, drove great,
Pros: Very easy airport to pick up\drop off your rental car
Aug 10 2016
Pros: Seamless rental with no problems. Experience with
other companies were very poor.
My choice of cars was great for 5 people
Aug 10 2016
Pros: drop off was great and easy, the usual check over the car and then you were free to catch the plane.
Cons: pick up was much slower than it could have been- just one person at the counter handling two different car rental companies.
Aug 12 2016
Car was filthy. I was embarrassed to drive the ca
Cons: Won't be back. I had to get my car washed immediately. Filthy.
Aug 21 2016
Pros: Clean and newer car. Pick up was smooth.
Cons: Drop off required going back inside to the desk. Took longer than when you can just get a receipt in the parking lot.
Pros: Was ready with a vehicle, vacuumed it out before I left
Cons: Wrong sized car. I specifically wanted a certain sized car and they didn't have one that sized. I was upgraded to an SUV - did not appreciate.Also on my return to another airport (Albany, NY), I returned earlier than the Enterprise workers came, so was unsure where to drop off and how to get to the terminal on time for very early flight. I'm not sure I'll repeat my my Enterprise experience.
Aug 18 2016
Pros: Friendly helpful staff
Cons: 1) that you couldn't pick up from the airport. Like where do most of your customers without cars come from?
2) I booked on kayak and it ended up being $50 more than provided and then there was the extra deposit. I was fine fronting the deposit and paying more because I really needed the car but I wanted to be told up front so that I could better prepare.
Pros: The car 'looks' good and it was very easy to pick up car at MHT airport.
Cons: The car was loose feeling, I didn't feel safe changing lanes. I was on the highway and it's not easy to turn around or I would have driven right back. In addition the driver's side mirror has a warped appearance which I understand (after I turned the vehicle in) is a Honda design for better view of cars beside you. NOT SO...I felt like it was a mirror from a carnival. I called Thrifty and was told to bring the car in to my destination location (no suggestion of a location along the way) that night, to swap...only to find they were closed. It was a terrible experience that I would never want to repeat. I was so grateful that I didn't have to drive that car back to MHT airport because of the weather. I couldn't imagine maneuvering that car in snow. I rent cars on a fairly regular basis and this was a car that needs work before letting anyone drive again.