They were very dishonest about everything. We need to be there in Australia on Monday morning for very important event but reached Australia Monday night 8PM. Virgin Australia contatcted out their flight from SJC to LAX through Delta and Delta cancelled flights becaue no-show of Pilot to operate the plan. What a Joke???? We asked them to put us through another carrier to LAX for connecting flight they refused.Very very BAD. It was a big miss for us.. never again Delta/Virgin Australia..............
Excellent service and upgraded snacks in economy
On time arrival
Small aircraft. Loud engine noise. Biased treatment for tickets booked on non Delta sites
They had to change tires before we lelt in Toronto. And we spent more than one hour on the tarmac.
On time as scheduled.
When my flight was cancelled, they agreed to cover the cost of a replacement ticket with a different airline (up to $300).
Flight was cancelled two days before my trip, leaving me scrambling to find a replacement.
New airbus at least
Long boarding time, very long disembarking time. We were told we had to check our bags at the gate when we found there to be enough headroom above us for our bags after.
Had no problems. Everything went smoothly thank God.
On time, no problems, free food
3 & 3 configuration
Escape row seat in a non-escape row wasn’t too fun or comfy. Took half the flight to connect to the WiFi to watch movies to discover that the selection was limited and poor selections at that.
They went above and beyond to make my travel experience an enjoyable one.
That they are not more like them on other airline carriers.
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