Pros: "Very punctual! We arrived on the exactly time as estimated."
Cons: "Very poor snack options"
Pros: "Most humorous crew I have had in a long time. Had regular beverage service, coffee service and a water service!"
Cons: "I can’t think of a thing."
Cons: "Small plane, feels cramped"
Pros: "Yes crew was great"
Cons: "More leg space"
Pros: "Boarded in good time, friendly crew, flight was comfortable, entertainment was good - and most importantly, landed on time!"
Pros: "Reliable Airline - on time - kept up to date on flight timing - Great crews. Good stuff."
Cons: "Good stuff."
Pros: "comfort plus really makes a difference"
Cons: "include at least 1 checked back with comfort plus or some kind of discount."
Pros: "Crew was nice"
Cons: "It would have been better if the flight wasn’t 3 hours late."
Pros: "Crew was great, comfortable and clean"
Cons: "One plane didn't have TV screens on the backs of the seats, which would have been nice for the 1 hr 45 min flight"
Cons: "Value for the price."
Cons: "Unacceptable delays"
Cons: "Seats could’ve been assigned ahead of time"
Pros: "Boarding was easy, plane clean, snacks good."
Cons: "Small plane but that’s not really fixable"
Pros: "Skywest flight. No issues. Friendly cabin crew. Short 40 minute flight."
Cons: "Waited in the runway and then taxied forever"
Pros: "Quick flight"
Cons: "Nothing worked. Charging station. Tv. They charge for everything. Customer service is poor. I get Way more for my money flying a budget airline!"
Pros: "Very short flight. Not much to say"
Cons: "Not much to say"
Pros: "El cumplimiento de vuelos"
Pros: "Original flight delayed by more than 2 hours. Rescheduled and got to Bos with a layover"
Cons: "Delta rescheduled me automatically and I woudl not have found out if I did not call their re-booking center."
Pros: "Clean plane with nice navigable entertainment."
Cons: "Crew was chatty with each other & joking with one another but almost rude about serving us. Ran out of sandwiches for purchase at lunch flight & simply threw snacks at us. Made “ exhausted” comment about getting a lime wedge for a margarita & then went to rear of plane to chat with other flight attendents. Worse, we booked with kayak, but actually the delta/ Aeromexico flight was booked with vayama. When one flight changed departure time, we no longer had our great pre-selected seats & couldn’t check in online. We had to work it out with delta & then aero Mexico t. After 30 min on the phone we got the last 3 bavk row seats near the toilets & cackling, aging flight attendants. No reclining or real food made for a lousy 3 1/2 hr lunch flight. No apologies, smiles of sympathy. Just snacks tossed our way"
Cons: "No offers of sandwiches on a 4 hour flight. Smooth flight - very good crew."
Pros: "Boarding was quick and so was the flight. No entertainment or food on short flights, that should be a N/A"
Cons: "App did not work for entertainment."
Cons: "I never got to Cabo. It took 2 hours for Delta to de-ice the plane in Milwaukee. Because of the long delay we missed the flight to Cabo. We asked Delta to book us on another flight to get us to Cabo today, Delta reps said nothing was available. Delta gave us a discounted coupon for a hotel in Atlanta and rebooked us on a flight to Cabo tomorrow."
Pros: "The snack was nice."
Cons: "Boarding was not smooth. They got me and my son mixed up as we have same name."
Pros: "Everyone did try to be helpful but it seems that no one at Delta really knew anything that was going on today"
Cons: "The fact that I missed yet another connection because of a Delta issue. The difference is that this time there was not another connection for me to go to and I was told I would be provided a hotel in Atlanta which was not the case. I had to transfer to a flight 2 hrs away from my home only to still be on the floor of Atl airport because they are unable to appropriately de-ice planes."
Cons: "I understand gate changes happen, but I got 4 texts switching the gates back and forth. Is that necessary?"
Pros: "Online app to watch movies made the trip fly by. Pun intended"
Pros: "Boarding was good, crew was friendly and we were on time."
Pros: "Service was excellent in spite of the terrible weather conditions. Flight attendants were very friendly."
Pros: "I LOVED the 2 seater plane, so comfortable traveling with a companion and not having the third person."
Cons: "Boarding. It seems that it would be smarter to board from the back forward. I didn't have any food so I rated that wrong. Maybe add an N/A to the survey."
Pros: "Nice plane, smooth flight, flight was on time in spite of the disaster in Houston."
Cons: "There was food listed in the book but it was never offered. On a 4 hour flight, this is too long! Wifi was broken...I bought a $20 pair of earbuds in the airport specifically to watch movies and was never able to use them."
Pros: "I board sky priority or sooner so it always goes well."
Cons: "Delta could do a little more to align people behind the right zone pillars when lining up for boarding. Passengers especially those not used to flying or flying with Delta are always confused. Maybe some stripping on the floor could help or pillars at the front and midway back."
Pros: "It was quick and on time relatively smooth flights with little turbulance."
Cons: "Economy seats are too small you literally can't move your elbow without hitting the person next to you. And there was no point at which we weren't all touching legs."
Pros: "The time it takes from Atlanta to VPS is not long trip at all. The crew was courteous and glad to take off and land safely. Thanks to the Delta crew."
Pros: "The plane was not so new or good"
Cons: "The plane and the atention"
Pros: "Quick, efficient boarding. Good crew. Comfortable seats. On schedule."
Cons: "Board the back of the plane first"
Pros: "On board crew was helpful and polite considwring our circumstances."
Cons: "Our flight was delayed 3xs (non weather) they said we would miss our connection (I didn't think we would) THEY rebooked a later flight. Of course we landed in time for our original flight. They refused to let us back on our original flight. Put me in touch w/ the help desk who after talking in circles admitted it was their mistake but he had no authority to help. FINAlly & only because others missed their flight we were given the option to go. Crew misplaced our luggage and sent it on a flight we were never supposed to be on, and the bad experience with delays of hours on end continued coming home. (Mechanimal non weather) WE WILL NEVER FLY DELTA AGAIN!"
Pros: "The crew, as always, were fantastic."
Cons: "Being delayed for hours because of bad weather 5 days ago is unfathomable. Delta needs to fix the IT scheduling issues causing the frequent delays."
Pros: "Ease in finding another connecting flight get to Miami when our connection was delayed."
Cons: "Time between connection should be 2+ hours"
Cons: "The process of checking was very poor. One line was serving all of the Delta flights. Agents were very slow. Even when they started to serve my flight with priority still no impruvment. The agent who served me was so lost that he could not find the page with my picture and name in my passport!!!"
On time departure and arrival.
Pros: "The flight crew were very nice. I needed help boarding and departing, and they were there every step of the way."
Cons: "Not very much room, no alcoholic drinks available, couldn’t connect to WiFi for inflight movie."
Pros: "Great having every set have its own screen and charging port"
Cons: "Not to be an hour delayed and make half the plane miss their connections!"
Cons: "Some of the Crew members were not covering their nose with their face masks"
Pros: "Crew was amazing, very helpful and nice!"
Cons: "The touch screen for the entertainment didn't work so I wasn't able to watch or so anything"
Cons: "The cabin was hot for the whole flight"
Cons: "We sat in boarding in about 90-100 degree heat for over an hour. Everyone is drenched in sweat and should have never boarded."
Pros: "Boarding was fairly quick and on time. Transfer in Phoenix was no problem. Luggage arrived OK."
Cons: "Seating is too small and too close to next rows. Unhappy with having to pay for seat assignments and checked bag while watching gate agents refuse to enforce overhead bag size limits."
Cons: "Try to be on time!"
Cons: "The wifi didn't work at all"
Cons: "Small plane, forced to valet checkin carry on luggage, no drinks or snacks :/"
Pros: "The tv and drinks"
Cons: "Being told why we’re delayed and then not being kept on board for so long once we arrived late"
Pros: "After the initial delay, the female desk agent got us on another connecting flight without a problem. Second flights attendant was also great."
Cons: "They boarded the plane, only to tell us they had to de-ice, which is understandable. However, after waiting 20 min for the de-icing that never came, they made us get back off the plane because of mechanical issues. The captain/pilot was rude to the woman working the desk over the radio, to the point where she had to leave the desk and go speak to him in person (she knew we could hear everything.) That conversation is also how the whole line of people was informed that then knew about this mechanical issue since the night before, and chose not to fix it before boarding all of us. After getting to Philadelphia later than expected, we were forced to pay for hotel food that was horrible and overpriced. Only to then have our plane be delayed AGAIN because of mechanical issues, again the pilot not giving much information to the attendant she was faced by a room of 40 angry people and had no answers. The departure time slowly crawled out longer, and the only reason I knew was because of having the American app. Information/communication on all ends was poor. I usually fly Allegiant, which is notoriously “cheap,” and I’ve never had an experience like this. Happy my boyfriend has flown with American before and knew to give us an extra day so we didn’t miss the wedding we paid $800 in airline tickets to attend. Just disappointed."
Pros: "People were friendly"
Cons: "Broke arm off wheelchair"
Pros: "Routine flight. No problems noted."
Cons: "No major complaints."
Pros: "the gate attendant was very nice as my husband was stuck in security line (I have Pre check) He barely made it, but the guy never made me feel uncomfortable or rushed. He was kind, calm and reassuring."
Cons: "Our flight attendant seemed to have a chip on her shoulder from the moment we stepped on the flight. I had a broken foot and it was difficult for me to fit my boot and personal item under the seat. Rather than assisting me, she barked commands and quickly walked away as I attempted to address the situation. - poor attitude - failed to ask if I wanted a biscuit but simply slapped one down on my tray table (I HAVE CELIAC DISEASE) - American really needs to catch up with the other airlines and offer a GF option to those of us who have immune disorders. - no WiFi"
Pros: "The crew was friendly"
Cons: "The staff wouldn't except my registration for my support animal!!"
Pros: "The complementary beverage was a welcomed surprise!"
Pros: "The crew was lovely. Really nice, and did a wonderful job with the cart service."
Cons: "We ended up being deleyed about 30 minutes, in damp weather. It's not like it was snowing. Not sure why it took so long. B/c of baggage charges now everyone brings a carry on. This seems to slow the process of boarding as know passengers are asked multiple times to check baggage (for free, which is the one nice thing) before boarding b/c the overheads will be too full. Group 6 which I was in seemed like it was just the rest of the plane. Super busy, took me forever to get to my seat all the way in the back. Why don't airlines reverse board? People sitting in the back should board first. I feel like this would save so much time."
Pros: "Efficient, nice crew."
Cons: "Seats were rock hard. Terrible situation for a long flight."
Cons: "Well because of some dumb delay we missed our connection allowing us to be given new tickets for two more connecting flights. Which is absurd."
Pros: "Nothing to like. If I could give them 0 stars I would"
Cons: "Tight connection from our previous flight yet the counter folks were rude and rushed us. My daughter is obviously 7 months pregnant. Because our connecting flight left milwaukee over an hour late, we had no time to even grab a sandwich, no problem we will buy food on the plane. Wrong! The food is was gone so quickly that by the time they got to us, they were out of everything. Oh did I mention we also had 3 children ages 2, 7, and 9. Oh yes and the entertainment? Small screens mounted on the ceiling of the plane. How about updating your equipment?? Plane was old. No USB to charge your phone and stream from their App. Terrible. We own a 2nd home in Maui and travel there twice per year. Looking at other options."
Pros: "AA flight was relaxed and smooth, crew was respectful and warm can’t think"
Cons: "Can’t think of anything I didn’t like"
Cons: "I really did not like that I was unaware why I could not check in on my phone and then I get to the airport and the Alaska desk is closed. My phone just says the plane is sky west, me and the other workers at the airport had no idea what this meant. Very frustrating experience trying to check in, finally walker talkie a guy that new it was American. Frustrating I thought I would miss my flight, why not clearly state it's not an Alaska flight."
Cons: "I didn't get home til 1am bc of this flight delay. A lot of the passengers were on the final leg of overseas travel, so we had a really hard time with the delays. Boarding was inefficient. Cree counted us like 6 times. Why is that necessary? Plane was old and uncomfortable."
Cons: "The tsa in chicago was very unorganized. The tsa workers were extremely rude."
Cons: "delay, then no sandwiches available for purchase onboard during a 3-hr evening flight"
Cons: "Rude staff, they changed our flight 2 times and did not offer a drink or food"
Pros: "Good food, good wine, good movie choice, Thank you."
Pros: "Captain did his best to make up time"
Cons: "Flight was initially delayed an hour, then bumped to 30 minutes late."
Pros: "I like that on American you still get a complimentary cup of coffee, a bag of pretzels, and a normal sized seat. I'm OK paying for that after trying some of the budget airlines!"
Cons: "Wish they had a gluten free snack, still that's really not a big deal at all!"
Cons: "I paid for a non-stop from Seattle to Philadelphia. they cancelled it and only had options that dragged out the trip, caused an extra day of lost work. There was no attempt or offer to ameliorate the inconvenience, or refund the cost -- even an upgrade would have been appreciated. just here's what we have, take it or leave it. I am through with American"
Pros: "Liked the little compartment above the tray for electronic devices and the outlet below helped keep my grandsons tablet charged for the flight! Liked the headrest - had flaps that folded out for support if you needed a nap."
Cons: "Will never fly American again"
Cons: "Check in through website was confusing to do. Flight shows on alaska airlines sight as a united flight. I downloaded the united app, and it tells me my flight is not just through american airlines, but through another carrier, american freedom or aomething like that. Very confusing. I called someone, I think american airlines, by this time completely confused. If there are multiple carrier types, I should be able to input my flight number and my info ahould come up for me to view flight info and check in, or seat assignment. In the end I dowloaded 2 or 3 apps, a confusing phone call, and when i got to rhw intial check in I was not treated well by tsa personnel. Maybe my name triggered thw extra search or something.Anyway, that last part is unrelated but my return flight was kind of a struggle."
Pros: "Nice new seats"
Cons: "Crew came by once with drinks, never came back through with food/snacks. Never came through with water, as they usually do later in this flight. They spent most of the time chatting in the galley."
Pros: "Movies and on time departure and arrival"
Cons: "Crazy uncontrolled child in row across from us."
Pros: "The crew was very apologetic"
Cons: "The fact that we were an hour and 45 minutes late leaving. I know they say weather was the cause and not their control, but every time...yes, every time I fly American there's a delay. Every time I've flown United I arrive early."
Pros: "Modern plane"
Cons: "Required to board bus for a half minute a ride to get on plane in front of "gate". Business class only 8 smallish seats. Economy have was as cramped as ever. Long restroom lines."
Cons: "Delays and no communication on transfer options"
Cons: "The only downfall of the flight was the seating. Having to pay extra for an emergency exit row to get more leg room isn't good practice."
Pros: "Great Workers, and Super nice staff."
Pros: "Taking off and landing."
Cons: "Boarding was slow. Seating was cramped."
Cons: "One of the flight attendants was pretty rude and quite short with passengers."
Cons: "Turbulence was horrible That there is no internet"
Cons: "The lady at baggage check-in was rude and persistent on not letting me board due to a slight fold in my passport. Other coworkers did not agree, and allowed me to proceed. She also spent 20 minutes in back searching for information while I waited and the line filled up. My luggage was also lost (the last to handle the luggage was this lady) and I needed to retrieve it 3 hours after my flight arrived."
Pros: "The plane actually left without a cancellation"
Cons: "Every flight on this trip was delayed"
Pros: "Staff was friendly"
Cons: "The seats were sooooooooo small and it felt like it was a really old plane, it shook a lot."
Pros: "The crew was great. Trent was outstanding"
Cons: "This was a regional jet, and this flight segment was 3 hours. The seats seem to have a little more leg room than larger jets but much less cushioning, and the pitch/shape of the seat back was very uncomfortable. I could barely walk when we reached Houston."
Pros: "Crew professional. Flight on time and clean"
Cons: "Seating room was horrible. My knees hit the seat on front of me, fortunately the gentleman sitting there did not try to recline. Seat very narrow As well as isle. Controls for monitor in seat back on arm rest and I kept activating it accidentally while trying to nap which was annoying. I’m 6’1” and 190 pounds so am not what I’d consider oversized but I’ve not been this uncomfortable on a flight in many years. Will make a note to avoid this line and plane in the future"
Pros: "Our flight attendant was the best!"
Cons: "The weather."
Pros: "The pilot tried to make up lost time in the air."
Cons: "Due to regulations, our crew had to delay our flight 39 min. This was done the night before. There was no way we were going to make our connecting flight, but no one from United seemed to care. The crew from milwaukee to Houston was rude and unhelpful."
Pros: "The crew was very good."
Cons: "We had a two hour weather delay and 4 gate changes. Had to unnecessarily walk from one gate to the next. Every time we got a. Texted updated we had a new gate number. Frustrating. Then the plane arrived from LaGuardia but there were no flight attendants so we had another 15 minute delay and nowhere to sit. Not happy"
Pros: "Departed / arrived on time, clean, good snack options."
Pros: "Everything was fantastic except I was a little squished; but I suppose that is to be expected on the economy flight. We did land later than expected but it ended up being just fine and I was able to connect to my next flight."
Pros: "the crew was great."
Cons: "quick flight. comfortable seats. lots of leg room"
Pros: "Nothing - missed flight because of bad info from Kayal"
Cons: "Loss of day's vacation - hotel bill, rental car cost and missed concert - all in about $400 lost."
Cons: "La persona que me atendió para abordar y segundo avión con destino a Puerto Rico era una mujer desagradable mal educada trataba mal a toda persona que le estába. Verificando el boarding pass Verguenza me dio que fuera boricua"
Cons: "Couldn't get direct tv yo work"
Pros: "It was a pleasant flight - nothing too exciting. The staff was lovely."
Pros: "Everyone was so very helpful."
Pros: "Nothing stood out."
Cons: "having to wait for the flight crew"
Pros: "The planes appeared to be newer."
Cons: "We had very little leg room and my husband had a sore back after the flights."
Pros: "I really liked the price for the exact time I wanted to travel!"
Cons: "A bit cramped."
Pros: "Our Stewart on way was nice. Pilet was informative. Let us know what the weather was like and when to expect turbulence. Pointed out land marks as we flew over them."
Cons: "Seating was uncomfortable. Very little leg room and I am short. Can't imagine what it would b like if I were 6 foot instead of 5 foot"
Pros: "Easy connection and on time"
Pros: "Service and comfortable seat"
Cons: "100 dollar baggage fee"
Cons: "Flight from mke to Chicago was delayed so long I missed my connecting flight to charlotte. U had to spend the night in ohare airport. Very unhappy with United airlines."
Pros: "I got a window seat"
Cons: "Chair didnt recline"
Cons: "It was cancelled no email no text no call thanks"
Pros: "I got a fair price ticket and plane wasn't dirty ."
Pros: "Very nice crew."
Cons: "Olane was way too small. Plane was hot. Plane was noisy. Would bever take that flight again."
Cons: "I was delayed for 6 hrs"
Pros: "Very friendly and kept us up to date with the issues we had with off-loading about ever 15 minutes."
Cons: "It took 50 minutes after we landed to park and get off the plane."
Pros: "Although it was s bit bumpy bcs of the weather, we had the wind with us and we arrived about 30 minutes early."
Pros: "Flight was punctual. Boarding was smooth. Crew was courteous. Flight was smooth and on time arrival."
Cons: "Very limited cabin space."
Pros: "Fast boarding. Flights were on time."
Cons: "Very cramped seating in the back of the plane."
Pros: "I like the United check in person in Milwaukee / kind- helpful- informed. All United personal were polite and professional in spite of many delays , cancellations and upsets."
Cons: "Out going flight to Denver never made it to salt lake . Rebooking barely got us to connecting flights.... but made it we ran to connecting flight and did make connection. Returning, our first flight also never appeared ... two hours and 15 mins of standing in line to rebook We boarded another flight. In Chicago we stood in another line to rebook . Eventua"
Pros: "The staff was efficient, funny, friendly and honest. Smooth landing and good service. Thank you!"
Cons: "Less than friendly staff at the desk. The gate was changed on us and again no United app updates or texts until much later."
Pros: "Smooth ride, professional and friendly crew"
Cons: "Wish the cup "holders" in the tray were deeper"
Cons: "United would not put my bags on despite being at the counter 40 minutes before the flight. Then they put me on stand by for 6 hours during which time they lost my bags and ultimately not having a seat for me."
Cons: "Need water offered free"
Cons: "Plane 2.5 hours late"
Pros: "Flight itself was fine"
Cons: "3 hour delay taking off"
Pros: "Quick and efficient"
Cons: "Very small and hard to sleep if you are a tall human. Ended up with neck ache"
Cons: "Emergency landing with no power in flightn"
Pros: "This plane was pretty small (70 people) and not full, so boarding was fast. The crew was good, friendly and helpful. The pretzel snack things were good and unexpected for such a short flight."
Cons: "The plane was very loud and it was impossible to hear the crew and my partner. There was no entertainment which was fine because I brought my own."
Pros: "Agents checking baggage were unbelievably slow. Good thing there wasn't a long line."
Pros: "The crew was great. I don't know how to make the stars increase."
Cons: "Arrival times were accurate. Crew friendly and helpful. Freight was good."
Pros: "The Flight attendant and pilot were beyond helpful and apologetic about the delay, The customer service rep in Denver was great."
Cons: "Because of a 2+ hour delay in Milwaukee we missed our connecting flight in Denver to Medford and had to stay overnight. Sitting in isle 1 was uncomfortable and it was a pain not having immediate access to my purse because I had to stow it for take off and landing."
Pros: "Awesome flight , great crew, couldn't ask for better"
Pros: "Very smooth and speedy flight, arrived early!"
Pros: "The timing of the flight for Tuesday night was right I don't have that much delays !!!"