Checking bag line was super long and confusing the Immgration line was super long the airport at mbj need better management etc
Pros: "Friendly, patient and helpful employees."
Cons: "Nothing could have been better. We traveled economy and were treated like 1st class."
Cons: "Turn on the lights before landing graduallyb- noone likes bright fast - too nasty;"
Cons: "More food more room - but hey that’s what we always want"
Cons: "Employee was slow getting to the booth to check us in along with baggage;"
Pros: "I loved being upgraded to first class and the crew was so attentive."
Cons: "Nothing, glad this was a better experience than the trip to Miami."
Pros: "delayed, switched to another flight, delayed 3 times...crossed the border at 1am...terrible experience overall"
Pros: "The Movie selection was pretty good for such a long flight."
Cons: "Seats front to back is WAY too short in economy. Person in front of me put their seat back putting my movie screen 2in in front of my face. Plus, when a meal arrived, I had to put my elbows into my neighbors seat to cut because I couldn't put them front to back. Crew seemed uncaring."
Pros: "The male in the crew was fantastic!!! As always love the entertainment options."
Cons: "Uncomfortable. Stuffed between two large men."
Pros: "I was upgraded to Comfort+ and the seat next to me was left vacant. That was a great flight!"
Cons: "This flight didn’t appear in AeroMexico’s system. We had to get our boarding passes in Mexico city, but our original departure was from YUL."
Pros: "Crew was great, boarding was relatively easy and smooth. Seemed to be enough overhead storage."
Cons: "Seats are super small, as are meals. 2 bathrooms for 100 passengers. If you have an older aerobus be prepared for shared screens and tops 1 movie in a 4.5hr flight. Could use more beverages."
Cons: "On my way to Colombia- I was made to pay $40 to check my skateboard, even though I was allowed to carry it onto the plane from the US to Panama. On the way back I was told that I could bring it on the plane if I took the wheels off. I did. They did not allow me, and made me check it anyway."
Cons: "I called in advance and asked for a vegetarian meal. Then during the flight they said they were not told about it. Also, they was only one movie as entertainment. That should not be allowed on an international flight >5 hours long. Very disappointed."
Pros: "Crew was amazing and kept us well fed and hydrated"
Pros: "The crew in all flights was attentive and efficient!"
Cons: "This was my longer flight and did not have the same entertainment options. I had really enjoyed the movie, game, and music options on the other flights from Copa."
Pros: "The crew was attentive & good; my meal was good and I enjoyed the wine served. my seat was comfortable to sit in."
Cons: "For business class, I expected my seat to recline more. The footrest didn't extend much, and it wasn't really conducive to sleeping... my feet/legs were very uncomfortable. I expected better than that. Also, I tried to use the entertainment screen & it didn't work well; then it froze & wouldn't work at all."
Pros: "Courteous staff m, on time arrival and departure, good meals"
Cons: "The on-board movie was a kid movie, but there were lots of kids on board, so that didn’t really matter to me"
Pros: "All the crew in CR and Guatemala were very courteus and professional."
Pros: "Friendly staff, clean and comfortable seats and good food!"
Cons: "Two out of our three flights had no onboard entertainment."
Cabin was extremely hot - such a sauna, and all complaints were in vain. Boarding was messy and disorganized. Very poor experience and certainly a statement of how passengers are going to suffer in Brazil with the lack of competition in the local market.
Cons: "The flight delayed one hour and the air conditioning wasn’t functioning"
Cons: "Landed 45 min ago (with a 45 min delay) and still no luggage."
Pros: "Everyone smiling Check in easy Though flight was crowded it was quick"
Pros: "Nice crew. Okay seats."
Cons: "4 hour delay with no information. Just horrible in this day and age."
Cons: "I had two USB chargers at my seat, but neither worked :("
Cons: "O lanchinho desta vez não foi Mãe Terra (graças a Deus, pois aquilo é muito ruim), mas só tinha doce (embora bom)."
Pros: "Crew and baggage people were very nice."
Cons: "Sao Paulo to Floripa flight, did not pay for baggage. Floriap to Sao Paulo, paid 60 Real. I bought ticket through Kayak. Am 100% sure that I picked 1 bag for baggage claim. I don't understand how GOL missed that!!! It did not say on Kayak receipt. Am very angry!! Want refund of 60 Real!!!!!"
Cons: "O check in em guarulhos é péssimo e mal organizado. Mais de 40 minutos na fila, mesmo na fila do passageiro frequente."
Pros: "Seats very comfortable with plenty of room. Crew very friendly and helpful."
Cons: "The little crackers they serve taste like cardboard."
Pros: "Helpful crews"
Cons: "self-serve bag drop to speed up the bag drop process"
Cons: "Strange use of curtains upfront during flight. I was asked to check my carryon for free to help out with boarding, but then had to wait longer to get the bag in baggage claim. It was the last bag of my checked bags to show up. Checked carryon bags should have a higher priority to return."
Pros: "Seats are fairly comfortable. Almost all planes have seats crammed too close together."
Cons: "More choices of TV shows to watch."
Pros: "Great Airplane i felt awesome tha movies the food everything was great with this flight"
Cons: "nothing, maybe the Airport at Hanga Roa because we wait so much time!"
Pros: "Nothing. It was a short flight with nothing special to mention."
Cons: "The flight actually leaving on time and not half an hour late."
Pros: "Nothing much, really."
Cons: "Baggage handling. They lost one of my baggages and are giving me a hard time to get a refund."
Pros: "On time."
Cons: "Domestic flight had no transfer to onward domestic on same airline. Had to go though arrival then check back in."
Pros: "The flight was on time & smooth"
Cons: "Lots of kids yelling & some crying. Not something the airline can do anything about."
Pros: "On time"
Cons: "Travel agency accessed through kayak (kiwi travel) didn’t allow for online check in ahead of time. It also didn’t allow for seat selection ahead of time, so I was stuck with middle seats both ways."
Pros: "I liked that there was plenty of friendly, professional help along the way."
Cons: "We waited in the shuttle bus for one hour while they determined the plane needed maintenance and found another plane to warm up"
Pros: "The crew made the best situation"
Cons: "Not loose my luggage Not change my seat from first class to coach"
Pros: "Crew was excellent and the flight was ahead of schedule."
Cons: "I have an american advantage executive credit card that allows priority boarding but at santo domingo’s aieport they didnt let me do priority. Terrible customer service from check in crew at the airport and no individual tv’s its boring"
Pros: "The food and the movies!"
Cons: "The air on the plane was stale and I could barely breathe the entire flight. I feel sick and light headed after that one."
Pros: "The window seat of this plane is so closely placed to the window that you can hardly sit straight up and down. Food is non existent and one drink offered in 4.5 hours is bad service"
Cons: "Virtually everything"
Pros: "Boarding was very quick and easy. There was plenty of room for everyone's cary on luggage. The movie selection was vast and encompassing."
Cons: "The seat was really uncomfortable even if reclined all the way. If the person in front of you is reclined, then you basically have to recline yourself to see the screen. Very little leg room."
Pros: "The flight was shorter than we expected! And after a long flight that was most appreciated."
Cons: "Limited legroom is a problem. Otherwise, the flight was fine."
Pros: "Getting off."
Cons: "Boarding the way there, they did not honor my AA Advantage card to board earlier because my boarding pass did not say so. Even after seeing it said so in the computer system, they refused to honor it. Further, there were no charging ports on board, no free WiFi, no adjustable headrests, and the seats did not recline. There were no kosher cookies."