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Friendly crew/staff.

Seats were really tight on this flight and I felt like I was either in the way of the isle or into the seat next to me. Plus the person next to me was listening to their music so loud I could pretty much clearly make out each annoying song.

We arrived very late due to the airline being run so poorly. Something about paperwork according to the pilot. Now the rental car company is closed so I have to sleep at the airport and wait till the budget opens again in the morning. Frontier should put me up in a hotel as their mismanagement caused the delay not the weather. But they just said too bad because the flight was less than 4hours late. Frontier - never again!!!- plus the seats are painful

When I booked the return leg of my trip Kayak displayed a price of under $200 from Frontier but when redirected to Frontier’s site the time listed on kayak was only available for an additional $450+. I had to book a later flight resulting in a 14 hour layover.

The sense of humor of the staff was nice to ease the tension of a flight delay

I know part of the cost effectiveness is the fact you don’t serve refreshments but no complimentary water and coffee? Meh

I'm 6ft2in not enough leg room

Crew was good.

Plane needs updated or put out of service. Uncomfortable for international flights. Monitors were few and broken in the main cabin.

Friendly customer service, good snacks.

No negative actions or interactions.

Comfortable seat and on time.

Too many programs that confuse the boarding process.

Lounge

Delayed flight which kept pushing back for more then 5 hours. Got booked on the next flight got middle seat. Flight attendant was rude and short with people. Not very personable. Plane was so hot everyone was sweating.

The crew was awesome! Best flight I've ever had.

It got us to London. My bags were quickly available.

The seats were SO. UNCOMFORTABLE. I didn't sleep at all and have a headache because of them. Absolutely atrocious. The food was meh. One of the flight attendants was so rude I dreaded every time she headed over. I'll be flying with Delta in the future.

I LOVED that they got me on the next flight without any issues. Wait time was just an hour longer

No ear buds for sale or offered. No charger plug ins in the seat

love that Delta is now giving out Kind bars. Thanks!

They lost my luggage & made me miss my connecting flight

Friendly

The Grand junction staff is always great.

Great process, easy boarding and smooth flight.

Really enjoyed the leg room as well as the snack options on the flight!

There as nor'easter the weekend I flew and this was one of the first flights out so it was full. The staff did a great job and the flight was great. Many people were in the airport for 8-10 hours prior to the flight and jet blue did well under the conditions

Excellent customer service.

Issues with on board entertainment - credit was provided.

We arrived very late due to the airline being run so poorly. Something about paperwork according to the pilot. Now the rental car company is closed so I have to sleep at the airport and wait till the budget opens again in the morning. Frontier should put me up in a hotel as their mismanagement caused the delay not the weather. But they just said too bad because the flight was less than 4hours late. Frontier - never again!!!- plus the seats are painful

The sense of humor of the staff was nice to ease the tension of a flight delay

I know part of the cost effectiveness is the fact you don’t serve refreshments but no complimentary water and coffee? Meh

I thought the planes were nice and clean. Also, I thought this was a very smooth flight. Very nice crew.

Seats seemed a little tight.

I was a little hesitant that I could pay under $100 for a round trip flight from Charlotte to Philadelphia. I was pleasantly surprised by the entire experience. My bags even beat me down to the bag check!

Nothing

The sense of humor of the staff was nice to ease the tension of a flight delay

I know part of the cost effectiveness is the fact you don’t serve refreshments but no complimentary water and coffee? Meh

AFlight was fast and crew was accomdating.

I did not like the fact that I was padded down not once but twice at the age of 69 almost 70. Really did not know I was a threat to the airlines. I'm staying with my daughter at Ft.Bragg.

The first leg was ok but....

We arrived very late due to the airline being run so poorly. Something about paperwork according to the pilot. Now the rental car company is closed so I have to sleep at the airport and wait till the budget opens again in the morning. Frontier should put me up in a hotel as their mismanagement caused the delay not the weather. But they just said too bad because the flight was less than 4hours late. Frontier - never again!!!- plus the seats are painful

Boarding was quick and on-time. Very nice crew.

Seats are not that comfortable, in-flight snack leave something to be desired, price is too high. But whatever, this is what flying is these days.

Rushing from gate to gate after sitting on the tarmac for 30 minutes after not having anything to eat on the four hour flight from PHL. Not being able to get anything healthy because the layover was reduced from 40 minutes to 5. GIVE US SOME FOOD DAMMIT!

Crew

Having to check our carry ons. We noticed another passenger had placed two carry ons in the overhead. If others are doing that, it forces others to check their carryons.

Your crew was friendly, attentive and efficient. Flight was excellent and the pilot kept us informed.

food selection was minimal. Wanted one of the fresh plates, but there was only hummus and crackers.

I had never used Frontier till today and I have to say for being a discount Airline I was impressed. The flight boarding was quick, the seats were the same size as a normal airline in coach.....while I did not pay for a reclining seat I was comfortable for the 1.5 hour flight. I packed a bag that met the personal item size maximum and was not hit with any other fees. I actually found that the service was good and other passengers were friendly......probably because everyone was so happy that they didn’t overpay for the flight. I’ll definitely book again!

Flight crew was excellent. Had a delay and Capt was very apologetic and personable. Made the best of a problem. Cabin crew were very good. Delay let me get some breakfast.

1 hour delay because ground crew missed performing safety check. Had to deplane and then reboard.

The first leg was ok but....

Friendly crew/staff.

Seats were really tight on this flight and I felt like I was either in the way of the isle or into the seat next to me. Plus the person next to me was listening to their music so loud I could pretty much clearly make out each annoying song.

4 hour mechanical delay and shitty communication

Everything except the food.

A four hour flight departing at 5pm SHOULD HAVE SOME EATABLE FOOD!!!! I am sick to death of going hungry on these flights because there is nothing I can eat on board.

Nothing

It was horrible. Almost 3 hours delayed

4 hour mechanical delay and shitty communication

Your crew was friendly, attentive and efficient. Flight was excellent and the pilot kept us informed.

food selection was minimal. Wanted one of the fresh plates, but there was only hummus and crackers.

Bed was "sleep-able"

Going the food was so ordinary and right after dinner crew kinda disappeared, got to get everything for yourself, even remove glasses with liquid during turbulence. Booked with BA but it was operated by AA. Never again, Coming back the food was better but was told they were out of fish, my husband on the other side of me was told they were out of chicken. when questioned, got a dumb answer. ran out of wine (red&White) Spain & France on a day flight & told us they have no control. Service sucks, except 1 nice fellow, who apologized. 6 bottles for 36 passengers. 1 crew had cold towel around his neck sitting, 1 doing crossword so we had to help ourselves. 1 crew saw something in the plane & screamed so hard woke up a sleeping pilot. 1 crew slept for 2 hrs and 1 watch TV for 1 hrs. NEVER VERY, IF I CAN AVOID IT, WILL I TRAVEL WITH AA. They own a lot of us more than an apology.

4 hour mechanical delay and shitty communication

Rushing from gate to gate after sitting on the tarmac for 30 minutes after not having anything to eat on the four hour flight from PHL. Not being able to get anything healthy because the layover was reduced from 40 minutes to 5. GIVE US SOME FOOD DAMMIT!

The staff was kind and flight was smooth

The plane was small and cramped. I could barely bend down to get my bag from under the seat in front of me and I'm tiny. I can just imagine how bigger people felt.

I LOVED that they got me on the next flight without any issues. Wait time was just an hour longer

No ear buds for sale or offered. No charger plug ins in the seat

The crew was awesome! Best flight I've ever had.

See above

Price

The line to check bags was the longest line I have ever seen in an airport. There were no lines at any other airline and people were panicking about making their flights. I got to the airport two hours early and I was very close to missing mine. I don’t know what is so different about their process but never again. Also the seats were very close together.

When I booked the return leg of my trip Kayak displayed a price of under $200 from Frontier but when redirected to Frontier’s site the time listed on kayak was only available for an additional $450+. I had to book a later flight resulting in a 14 hour layover.

Nothing

They delayed us 12 hours. I missed the whole reason I was going to fly North, arrived late at night to say hi to family, sleep, and wake up for my early morning flight that was luckily not delayed at all.

We arrived very late due to the airline being run so poorly. Something about paperwork according to the pilot. Now the rental car company is closed so I have to sleep at the airport and wait till the budget opens again in the morning. Frontier should put me up in a hotel as their mismanagement caused the delay not the weather. But they just said too bad because the flight was less than 4hours late. Frontier - never again!!!- plus the seats are painful

Nice plane and comfy seats

The stewards were not at all helpful or as friendly as most of the delta staff! I was so disappointed with their service. We had TWO delays making us arrive in SAT AT almost 2 am. Hence there were a lot of empty seats. We asked if we or even one of us could move into the …at least three empty rows…and they would not let us as they were they comfort plus section and it cost more…NO ONE WAS USING THESE SEATS!! So they let the passengers be crammed together in the rest of the plane and left numerous empty seats that could have been used! It’s was just rude. They also served drinks and never checked back to pick up the garbage. Didn’t tell us to raise our seats or put up our table trays before landing. So, as I exited the plane I handed them my garbage! I wasn’t going to be rude and leave it in the seat pocket or my seat …where I found crumbs of food on when I boarded the plane. Was just very dissatisfied with this crew!! I have been flying a lot lately using delta. I’ve had some delays but they’ve always been accommodating, this crew was not! What a shame!

Friendly

Boarding from back to front. Making early boarders wait to the side when they tried to embark too soon.

All the people standing in line prior to boarding.

love that Delta is now giving out Kind bars. Thanks!

We arrived very late due to the airline being run so poorly. Something about paperwork according to the pilot. Now the rental car company is closed so I have to sleep at the airport and wait till the budget opens again in the morning. Frontier should put me up in a hotel as their mismanagement caused the delay not the weather. But they just said too bad because the flight was less than 4hours late. Frontier - never again!!!- plus the seats are painful

No entertainment and no snacks. Snacks only for purchase.

Very fast quick convenient budgeted flight serviced by great courteous staff.

Retirees from military don't get free baggage or discount for baggage.

When I booked the return leg of my trip Kayak displayed a price of under $200 from Frontier but when redirected to Frontier’s site the time listed on kayak was only available for an additional $450+. I had to book a later flight resulting in a 14 hour layover.

First time flying with Jet Blue. Alyssa made it very comfortable for me as she apologized for TV not working and a very sticky tray table for past flight. She did it with a smile and offered a free drink. I didn’t accept, but she didn’t have to offer.

Broken TV

Really enjoyed the leg room as well as the snack options on the flight!

LATE,

Cheap flight, plenty of room, free snacks, on time.. what more could you ask for?

It was all great!

Rushing from gate to gate after sitting on the tarmac for 30 minutes after not having anything to eat on the four hour flight from PHL. Not being able to get anything healthy because the layover was reduced from 40 minutes to 5. GIVE US SOME FOOD DAMMIT!

No in-seat entertainment

4 hour mechanical delay and shitty communication

Your crew was friendly, attentive and efficient. Flight was excellent and the pilot kept us informed.

food selection was minimal. Wanted one of the fresh plates, but there was only hummus and crackers.

Staff were friendly and helpful. Planes were clean and food excellent in first class.

The Grand junction staff is always great.

Friendly

They lost my luggage & made me miss my connecting flight

I LOVED that they got me on the next flight without any issues. Wait time was just an hour longer

No ear buds for sale or offered. No charger plug ins in the seat

The flight was to depart at 8:15 but due to delay only leaving at 3;30. Dissapointed as it took two agents to process a replacement flight (first agent offered a connection for a 1.5h flight only).

More attentive staff willing to help and at the very least, be emphatic.

The flight attendant was super awesome. She was personable and had a great attitude. I didnt get her name, but she was by far the best! Blonde lady, smelled wonderful, very refreshing and funny conversation...(Ua1412 to LaGuardia) yeah yeah! Amazing!

I wanted the salami and cheese crackers but the flight wasn’t given any, so I chose the veggie smash/pita bread/quinoa/almond thing. Not too bad, but definitely no match for salami and cheese crackers. You know?

Very friendly crew, everything went smoothly and efficiently. On a personal level I felt a lot more comfortable on these smaller planes, just because there were less people I suppose.

Really enjoyed the leg room as well as the snack options on the flight!

Ok

Ok

First time flying with Jet Blue. Alyssa made it very comfortable for me as she apologized for TV not working and a very sticky tray table for past flight. She did it with a smile and offered a free drink. I didn’t accept, but she didn’t have to offer.

Broken TV

Good entertainment choices on personal screen.

$12 for a turkey and cheese sandwich.