Pros: "Always in great humor, looking at details."
Cons: "Nothing better."
Pros: "Great service and very helpful when needed assistance."
Cons: "That Southwest take out of business Spirit because this was my flight home and it was great."
Pros: "Quick easy boarding"
Cons: "Seats are so cramped now!!"
Pros: "Crew friendly Seat comfortable Great entertainment"
Cons: "Plane was way too cold"
Cons: "Almost missed flight because I was notified flight was delayed 50 minutes and then 20 minutes before original flight time it reverted back to on time"
Pros: "La facilidad de Southwest para hacer las cosas y complacer a sus clientes."
Cons: "Creo que pueden ser los snacks. Se puede dar mejores opciones para ser la mejor de todas las aerolíneas (aunque ahora lo es)."
Pros: "Crew was funny and had a sense of humor, especially regarding the safety instructions."
Cons: "Free Wifi. Paying for it is silly as ticket prices are expensive anyways."
Cons: "Plane was late coming in so we were late leaving."
Pros: "Crew was nice. Boarding overwhelming"
Cons: "Flight was turbulent"
Cons: "I always miss drink service when it's not there."
Cons: "Ground staff was rude to me. I was trying the self check in and got the bag tags. I just asked the lady at the counter to help me but she got annoyed."
Cons: "I would like the plane to fly faster please."
Pros: "This was a newer plan. Clean, and surprising leg room for a 6’1” guy. Flight landed 45 minutes early."
Cons: "Pretzel snacks were a let down. Would prefer a variety."
Pros: "Excellent customer service!"
Cons: "The staff was excellent. Unfortunately the flight heading to Dallas was full. There was a couple that sat in different rows with a baby. Of course the baby was very upset the entire flight. They kept passing the baby back and forth.I just wished the couple had a car seat for the baby. She was kicking and crying until she fell asleep. No fault on Southwest."
Cons: "Crew was not friendly or helpful, barely gave out drinks. Wifi not working, no apology."
Pros: "It was short"
Cons: "Heat not working on aircraft. Crew unfazed by it."
Cons: "Long. Delay at landing waiting for a gate"
Cons: "Flight delayed almost 4 hours"
Pros: "Left early, arrived early!! Friendly, smoothe ride, nice clean plane. I will always fly Southwest."
Cons: "No reserved seating"
Cons: "2:15 delay - unacceptable!"
Pros: "Flight attendant personality and humor was fun."
Cons: "No inflight entertainment. Older plane, not as comfortable as the newer southwest planes."
Cons: "We were an hour late getting out of DCA because the crew was running late. I can’t think of anything more insulting."
Cons: "A passenger got up to use the restroom while we were taxing and the crew did not stop him!!"
Pros: "There was too much variance in the flight departure times. It would have been wiser to just give us the later time and leave it alone; I think it changed three or four times within a window of an hour or so."
Pros: "I like Southwest generally. Other airlines are usually a distant second."
Cons: "Long delays in both directions on our trip. On the return leg we never was told what the reason was. On the trip out it we were diverted by weather. on return trip we never knew what the issue was. Woulda been nice for the hate people to let us know the reason. Free tv had persistent DRM issues so I wasn’t able to see some choices. Signal is was spotty."
Pros: "The boarding was simple enough and quick ."
Cons: "Landing was bumpy; we arrived too late to catch the train and my handicap husband and I had to walk an INCREDIBLY long distance to get to baggage claim. The flight attendant caused meyham by asking everyone to hurry off the plane to catch a train we had no chance of catching anyway. A MESS! The flight crew also never mentioned why we were so late...just that the flight was on the way from Kansas City."
Cons: "Except food, ice was fill with debris"
Pros: "Smooth process. It works if everyone does their part"
Pros: "the boarding agent was hilarious"
Pros: "The flight attendants were hilarious and very nice."
Pros: "2 checked bags free."
Cons: "Too hot"
Pros: "On time; quick boarding, easy landing"
Pros: "Relaxed and polite very easy boarding and deplaning."
Cons: "wasting my time getting to the airport and then having to do it again tomorrow!"
Pros: "Crew was very attentive and helpful."
Cons: "The PA system at Washington is the worst I've seen in a major airport. If I didn't know the boarding process, I would have been totally lost. The announcements were unintelligible and useless. You need to GET IT FIXED!!"
Pros: "Very pleasant crew in air and on the groind."
Cons: "We sat on the runway for 37 minutes waiting for our gate to become available. They should have put us at a new gate. More than 15 minutes is unreasonable."
Pros: "Always on time and safe"
Cons: "seats are small and no food options"
Pros: "The flight is scheduled to last only 1.5 hours, yet somehow we managed to arrive in Providence at least 20 minutes early! Everything was perfectly pleasant."
Pros: "Food and entertainment not applicable"
Cons: "Only snack was peanuts but it was just a 2 hour flight so no big deal. Wifi wasn't working which is usually great feature on southwest including free flight tracker and live TV with BYODevice."
Pros: "Nothing. Waited six hours to learn the flight was cancelled."
Cons: "That SW does not collaborate and was highly ineffective in moving stranded passengers."
Pros: "Flight itself was fine."
Cons: "Delays. Probably unavoidable."
Pros: "Extra peanuts given."
Cons: "Rough landing"
There was no Wifi or tv usage as they were non-functioning. This is the reason I book with JetBlue.
Pros: "The extra leg room was great!"
Pros: "The crew was very nice."
Cons: "The passenger sitting next to me took up half my seat and I was not offered a seat change."
Cons: "My seat’s tv wasn’t working. Also, controls on the seat for radio, channels, etc. didn’t work."
Pros: "Crew. Friendly and helpful."
Cons: "Comfortable seats"
Pros: "Unfortunately we had a technical problem which caused a delay, but crew members managed it very good and kept us informed. Also we received a $75 voucher for the inconveniences. Well done jetBlue!"
Pros: "The seat was ok. The crew was very good."
Cons: "Why should I have to buy food and headphones when I bought a ticket through Icelandair that was Business Class?"
Cons: "Plane to JFK cancelled. Jet Blue blocked ticket next day at 6am for China Southern. Spent additional $120 in transportation so I could leave home at 2am. Then when at JFK had to get a ticket at desk after an hour walking and being in line and after strong protest for they were not going to give me a"
Pros: "Crew was great. Movie selection was great!"
Cons: "Boarding organization."
Pros: "Great legroom. Got in a bit early which was fantastic. Appreciated a mid-flight update from the pilot."
Cons: "Earphone jack did not work so I couldn’t listen to any movies or shows — shouldn’t sell a seat on a 5 hour flight if entertainment isn’t working. Plane also felt like it could have been cleaner."
Pros: "The Crew was really friendly and seemed genuinely happy. The flight left on time and landed a few minutes early which is always a plus."
Cons: "With the plane fully booked I wound up having to gate check my carry on bag. This was not overly upsetting or anything terrible but it did cost me almost 20 extra minutes at baggage claim which resulted in my ride parking the car and then having to pay the parking fee."
Cons: "the crew was gruff, there were no outlets on the plane, the flight was delayed WELL BEYOND the 40 minutes it was announced to be (1.5+ hours delayed) which, had I known in advance, would've been useful information for rescheduling instead of just missing other travel arrangements on the other end."
Cons: "Flight crew had to be switched out. Delayed a few hours-very little communication regarding delay."
Pros: "Decent airfare and a standard domestic flight. Nothing to complain about. Stewardess was super friendly."
Cons: "Nothing really comes to mind. Everything was fine."
Pros: "Everyone was friendly and kind. The flight was on-time."
Cons: "Nothing to complain about."
Cons: "Flight was delayed, otherwise no complaints."
Pros: "The boarding process was good."
Cons: "The flight attendants were not very friendly."
Cons: "Three delays. From takeoff time of 9:50 to 10:40 to 11:23 to 12:05. The ostensible delay was the incoming plane, which landed before 10 PM but - lo and behold, it was an international flight, surely something we didnt know when it took off - it went to gate 94 and had to be cleared blah blah blah. Each delay was predictable and JetBlue could easily have simply informed the passengers that we would be delayed 90-120 minutes rather than stringing us along with bite sized delays with insipid explanations. If there was really anything to JetBlues "award winning customer service" I would imagine they would have not insulted everyone's intelligence and been honest about the delays - which pushed arrival time to 2 am. I travel a good bit - three or four times a month - but cant remember the last time I flew JetBlue. JetBlue will certainly be right there with Frontier and Allegiant on airlines I'll seek to avoid. I dont know if it was just base level incompetence or if they dialed it up for the occasion, but it was on full display for the holidays."
Pros: "Food popcorn chips yummy."
Cons: "Lack of interaction with cabin crew."
Pros: "Everyone was very curteous"
Cons: "My flight was to leave at 9:00 pm and did not leave until 10:45. I did not arrive until 1:30 am in Providence. I am handicapped and found this very difficult for me. There was no explanation as to why. My family was extremely concerned for me"
Cons: "They really shouldn’t take 20 minutes to advertise their credit card mid flight."
Pros: "Studios were nice."
Cons: "Was expecting to buy a meal and only could purchase the snacks. Movie screen is very out dated."
Cons: "I was seated in the second to last row in the middle, could not sleep on this flight either"
Cons: "It was great. I slept and did not partake in any hospitality."
Cons: "Waiting for maintenance"
Pros: "Comfortable plane and good entertainment."
Cons: "The flight attendant wasn't really nice. She helped but seemed like was tired of people."
Pros: "Great flight attendant especially the gentleman!!! Super helpful even with a bunch of cranky New Jerseyians on a delayed flight!"
Cons: "Too hot! AC was going on and off??"
Cons: "No TV no sound . Was suppose to get $15.00 voucher for further travel still has not got the email regarding it"
Pros: "Efficient polite crew"
Pros: "Short flight. Free movie was good."
Cons: "Flight attendant Christina (New York crew) did not like that I changed my mind about voluntarily checking my suitcase as there was plenty of room in the overhead compartment when I boarded. She said that the only reason I found room was because, by volunteering to check my bag, I was allowed early boarding. I corrected her by telling her that, no, I boarded early because I paid US$45 for an Extra Space seat. She made a face gesture and rolled her eyes. Very childish and unprofessional. She also seemed to have trouble reading the instructions clearly."
Pros: "Staff courteous& cooperative"
Cons: "Purchased headphones only to find seat connection broken."
Pros: "Great customer service!!!!!!!!!! Smooth ride"
Pros: "The onboard entertainment was pretty good, but it didn’t work for the first 30 min of the flight and you HAVE to have regular headphones, so Bluetooth and Apple won’t work, but you can buy them for $5. And there was good leg room"
Cons: "Flight was delayed over 30 min and they never said a word or made an announcement, they made me check my bag stating it wouldn’t fit/ not enough room, then when I told the guy there were fragile items in it he proceeded to throw it down the chute, even the woman behind me commented how awful it was. A flight attendant actually got upset that I got up to use the restroom and when I came back, she was at my row, and REFUSED to move one more row up so I could get in my seat. She made me go all the way back to the back and wait for her to bring her cart back, then was pissy about bringing me a drink. It then took her another 30 min to bring me the coke. also, what the heck with the remotes on the arm of the chair?? Serious design flaw. The man sleeping next to me kept turning mine up and changing my channel and I couldn’t get to it to fix it. Seriously it was the worst 4.5 hour flight I have ever been on."
Pros: "I am a nervous flyer but had no turbelance smooth ride friendly crew members"
Cons: "Everything was great"
Pros: "Comfortable seat, friendly service.The flight was also delayed due to a wing that needed to be repaired before take off. Pilot apologised and stressed that safety comes first."
Cons: "Flight was crowded. Some senior citizens were making "funny" jokes about the wing that was repaired. These jokes were not only not funny, they were making them at the top of their lungs as if they shouting to someone miles away. There were some passengers travelling with pre-teen children also speaking so loudly, it was more like shouting."
Cons: "We were delayed due to poor weather on takeoff and on landing due to airport traffic."
Pros: "There as nor'easter the weekend I flew and this was one of the first flights out so it was full. The staff did a great job and the flight was great. Many people were in the airport for 8-10 hours prior to the flight and jet blue did well under the conditions"
Pros: "The professionalism of the crew while still having a good time and making it a great experience. Am a frequent flier and this is an airline I hope to travel on again very soon!"
Cons: "Low variety of food and the fact that you have to pay for blankets, pillows and head sets"
Pros: "more leg room, real snacks"
Cons: "horrible sound quality on the in flight movies/TV"
Pros: "Great flight great experience"
Cons: "Long lines at TSA checkpoint."
Pros: "Excellent customer service."
Cons: "Issues with on board entertainment - credit was provided."
Pros: "Great process, easy boarding and smooth flight."
Cons: "The night before my flight from Austin to Orlando, my flight got canceled. JetBlue could not get me to Orlando and I had to quickly find another flight to Orlando with another airline company. Very displeased with JetBlue's decision to cancel my flight the night before when no other airline company canceled theirs."
Pros: "Efficient crew charge"
Cons: "Charge for earphones"
Pros: "Non stop"
Cons: "Rough weather"
Pros: "Cheap flight, plenty of room, free snacks, on time.. what more could you ask for?"
Cons: "It was all great!"
Pros: "Flight was delayed for about three hours due to the hurricane, no problem."
Cons: "Then after finally pushing away from the gate, the pilot said there was a medical emergency and we had to return to the gate for the person to receive medical treatment. Shortly after the plane docked, three ladies were escorted off. Three new passengers were brought on board. Then the pilot said we had to wait for the deplaning passengers baggage to be removed from the plane; that took almost an hour."
mi flight was canceled and I had to stay over night in a cheap hotel where aeromexico booked me at 12Am after 6 hours of being in the airport talking to nasty aeromexico people and waiting for something to happen. the really cheap hotel did not have a/c and itw as one of teh worst days of my life ... truly, if you wanna fly within mexico or how ever DO NOT CHOOSE Aeromexico
Well I just slept when I got on board and woke up when they said we’ll get down in 20-25 mins! That was my best sleep on a flight 😅
Delta One business class seat was the tightest business class seat that I have ever had in many years of flying in business class. Absolutely horrible.
Delta was professional, reliable, timely, safety focused.
Easy on, easy off, smooth flight from Charleston to New York.
Cons: "We had a 2.5 hour delay because there was someone missing in the crew. It sounded like it hadn’t been properly planned for the flight so it was frustrating. However, once that person showed up, everything was great and the crew was very sweet"
Pros: "The aircraft was extremely clean. Crews were helpful and patient with passengers as they boarded and asked questions."
Pros: "The food was shockingly good! Also, loved the service."
Cons: "A fold down foot rest would be very helpful."
Pros: "The crew was amazing and the flight was fast and smooth. Seating was great"
Cons: "Nothing needs to be corrected"
Cons: "Traveled Comfort Plus. Looking really crowded in the main cabin."
Cons: "Bag drop agent was not helpful."
Pros: "Flight crew was very friendly and helpful. The drink package for comfort trip was fantastic and worth it."
Cons: "There was zero entertainment inflight and logging onto Wi-Fi was very difficult. I would rather have had free Wi-Fi and a screen to watch movies/games on rather than or in addition to the drinks."
Pros: "Crew was great"
Cons: "Thermostat broke, wi fi didn’t work. Temp 60 degrees entire trip. Sucked"
Pros: "The Movie selection was pretty good for such a long flight."
Cons: "Seats front to back is WAY too short in economy. Person in front of me put their seat back putting my movie screen 2in in front of my face. Plus, when a meal arrived, I had to put my elbows into my neighbors seat to cut because I couldn't put them front to back. Crew seemed uncaring."
Pros: "Crew was great. Delta auto rebooking caused me to miss my next flight"
Cons: "Contacting me before rebooking would have saved me $400"
Pros: "Seats were comfortable but crowded. Was nice to have the built in screen for entertainment."
Cons: "Did not like being bumped to a flight with a five hour layover in SLC. Travel day was already very long. We booked the flight originally based on the shorter layover of an hour and a half. Seemed very inconsiderate."
Pros: "Delta as always top notch!"
Cons: "I had window seats on all flights and was boarded after those in middle/aisle seats 3 out of 4 times. Less legroom in the cheap seats. High whining pitch on speaker during announcements on last leg."
Pros: "Left on time, landed early"
Cons: "Asked a crèw member to put my bag in the overhead , didn't like his attitude,also asked him for a soda, didn't get it, got it from another attendant"
Pros: "I liked the service to see if there was a chance to upgrade because of the connecting flight and even though there was a delay in the plane arriving to Alaska, the quick turn was excellent and we were in the air within a short period of time."
Cons: "The comfortability and that’s rear even if I had the middle seat. I had it on my way towards Alaska and didn’t have any issue"
Pros: "The seats felt roomier in this smaller plan than the bigger ones and one of the flight attendants was lovely!"
Cons: "It was so dirty! The flight attendant who spoke over the PA mumbled and was not clear at all in anything she said. Maybe she was tired and had a long day but she definitely didn’t seem to want to be there. I didn’t know that you got a receipt with your seat number on it because it wasn’t explained and that was my first time flying Delta in years. Overall one of the worst flights but thankfully it was fast!"
Pros: "Flight attendants"
Pros: "The flight itself was fine, boarded on time and arrived on time."
Cons: "A pet peeve of mine is having to check my carry on. They said the overhead bins were all completely full, so I checked my bag at the gate. Come to find out, there were a few spaces left and it wasn't necessary. Really annoying."
Cons: "No chicken sandwich."
Cons: "I couldn’t sleep in a chair... wish I could"
Pros: "Short flight! Crew nice enough!"
Cons: "Boarding seemed slightly delayed"
Pros: "Not much"
Cons: "Almost everything. The flight boarded late but quickly. We sat on the runway for hours. We were VERY delayed for RDU arrival. Luggage was slow in getting to baggage claim. Not enough help with baggage was available."
Pros: "Good staff, plenty of room, comfortable flight, smooth flight"
Cons: "Some passengers behind me didn’t get snacks and drink"
Cons: "Didnt fly from San Francisco to Atlanta"
Pros: "We were early, I had free Wifi, I love Delta!"
Cons: "The boarding process is quite confusing with all the different categories of people prior to the actual listed "zone" boarding. As an example, if you have a "Zone 2" boarding pass, you think you will be second to board when in reality that means you are second to last to board. After those who need extra time, those with small children, active military, premier, whatever.... all that covers about 2/3 of the passengers. Then of course there's all the stepping over those who already boarded which seems to slow the process overall. It would be better to ask these questions when making your reservation. Then, the zones would be appropriate based on how you made your reservation to begin with."
Cons: "Both ATL-SGF and SGF-ATL flights got cancelled, requiring 2 overnight stays in Atlanta, including Christmas morning."
Cons: "My flight got cancel two days in a row due to outrage power in atlanta."
Cons: "My flight got delayed for twelve hours with no compensation for a hotel."
Pros: "Still the best great airline"
Pros: "Very pleasant customer service, excellent bag delivery service."
Pros: "Quick boarding/unboarding."
Cons: "Wouldn't allow me on earlier flight, when there was room, without change fee"
Pros: "The boarding process was smooth, friendly staff."
Pros: "Plane and flight were ok"
Cons: "The restaurant in CHS took 15 minutes to tell me they didn't have what I'd ordered thereby denying me the chance to a real meal all day. I wish they'd put real meals back on the flights"
Pros: "Able to watch an interview. Then part of a movie which makes the time fly."
Cons: "Late departure. Late arrival. So I got my car and landed in terrible traffic. Which I had hoped to avoid."
Pros: "The infotainment screen on back of headrests."
Pros: "I had a guy offer me his window seat. Nice guy. It was only 2 hrs. We arrived on time. Pretzels and drinks."
Cons: "No entertainment."
Pros: "Free games and movies in the headrest TV. Really cool"
Cons: "It was extremely hot and uncomfortable on the plane."
Pros: "Entertainment is now free."
Cons: "This was the fourth first class leg of our overall trip and the first three flights on Delta were great. The attendants were pleasant and even fun. I have allergies and requested a special meal on all legs. No problem on the first three flights. All attendants approached me to confirm my allergy and the special meal. They were very polite. But on this flight, the attendant didn't speak with me about it at all. She tried to give me the regular meal. When I explained I needed an allergy free meal (mind you this was first class), I was told I could not get it and got no apology or other accommodation. Her attitude was take it or leave it. I found this interesting since on two of the other flights an announcement was made about another passenger with an allergy to peanuts so no one could have them on the flights and the attendants were very concerned."
Pros: "They had some weather in atlanta. So they drove us out to the runway and then we sat for 45 minutes with the engines off waiting to leave. I guess it is nice that they want to keep you safe. After missing our connector - they did put us up in a hotel overnignt. However we still had to pay extra for taxi back, parking an extra day at the airport, and extra meals. Oh - and the extra trip to detroit..."
Cons: "So after waiting 45 minutes on the tarmac - we left and headed to Atlanta. There we landed and waited because they had no gate for us. Then we finally got off the pane and ran to our connector which left without us. We were told they don't hold the plane for less than ten people. So the four of us don't matter. We sat and sat waiting...and then lost another day due to travel."
I liked the wheelchair assist allowing me to board first.
I am a member of their award winning AAdvantage program and this has been one AdisAdvantage experience with multiple hurdles. My intial flight was supposed to be a nonstop. At around 10:30pm the night before the flight was canceled and the rebooked flight the same day was a one stop transit CHS. The gate agent required me to check in my carryon and said it'd go to my destination by 4pm. Due to inclined weather, AA landed in CLT instead of CHS. The gate agent advised me to get off, and in 5 minutes, run from terminal A to C to catch the next flight to my destination at 2:40pm. However the gate was closed despite all efforts. What troubled me was I would have made it to the gate earlier if the previous agent didn't argue with his colleagues on how to write a report note for 20 minutes before informing me of my choices. AA missed two next flights for me (2:40pm and 4pm) and the only option is to wait until 6pm. After 30 minutes speaking to AA customer support at the airport, I was given a food voucher of $12, which was worthless and humiliating for airport foods. Finally I made it to my destination at 8:30pm but my checkin baggage did not arrived. All my medications are in there! I lost one whole day of the trip that should have started at 9am but ended up arriving at 9pm without even a toothbrush or any clothes. AA baggage support was the most useless and no real person answers the phone. AA had a baggage file number for me but there was no update at all. I ended up going back to the airport baggage claim area THE NEXT DAY to see my bag among a bunch of lost bags on the floor.
seat in front of me was angled back more then other seats.. was very uncomfortable, tight fit .
Crew was great plane was small and uncomfortable
Pros: "The crew was amazing and very personable!"
Pros: "Crew excellent!"
Cons: "The flight was crowded!"
Cons: "I almost lost my coincidence with the other flight"
Cons: "No snacks or drinks provided on any of my flights on American this weekend. 2 of them were real short so that makes sense but other 2 were long enough to have this but stopped before my row. We were Delayed, which is understandable, but not sure why we couldn't board and wait for crew to come on to speed up process rather than waiting for crew to arrive to even begin boarding process. I assume it's a safety thing but seems like there could be a better way to handle this and speed up process to make sure people aren't missing connecting flights."
Cons: "We waited in the shuttle bus for one hour while they determined the plane needed maintenance and found another plane to warm up"
Pros: "Boarding very well done."
Cons: "One of the crew was unhappy."
Pros: "Yes! The crew was amazing! The seat was perfect!"
Cons: "It was very cold on the plane."
Pros: "I liked absolutely nothing about my flight to Richmond."
Cons: "AA provided me NO assistance when my flight was cancelled and I had to make arrangements on my own, which caused me to incur in extra expending."
Cons: "Wifi didn’t work."
Cons: "The seating was not good middle seat I like windows"
Pros: "Lots of leg room for such a small plane."
Cons: "AA did not update the flight status. My inbound flight was delayed due to weather but AA kept reporting the connecting flight as on time. I ended up making the connection with time to spare. If AA had reported the delayed departure I would have stopped for food. My bag did not make the connection."
Cons: "Crew needs to improve their attitude"
Pros: "Everything was very smooth and pleasant overall."
Cons: "Limited legroom is a problem. Otherwise, the flight was fine."
Pros: "I really like that they free inflight WiFi and entertainment. The seats are little more comfortable than other airlines. The service was great too."
Pros: "Kayak was helpful with all the reminder and alerts. The staff was extremely friendly."
Pros: "The crew was accommodating"
Cons: "The crew was pleasant. No water served due to turbulence"
Cons: "Flight delayed multiple times and then again upon landing at destination."
Pros: "They rerouted me so I at least salvaged some of my trip."
Cons: "They rerouted me for no reason making me miss my reunion."
Pros: "Comfortable wifi enabled jet."
Cons: "Flight delayed over 2hrs. Inbound aircraft mechanical trouble. No info provided by airline. Maddening 10 minute rolling delay. "Your flight is boarding in xx(10) minutes and no airplane is at gate. It's just ridiculous."
Pros: "No major delays. Boarding and exiting was smooth. Got assigned a window seat near front"
Cons: "Small delay of 25 minutes"
Cons: "Super TSA lines in Denver and American employees were less than accomadating or did not meet any kind of customer service expectation. Terrible airline!"
Pros: "Not much here. The seats were ok, but the rest of the flight the airline was just poor."
Cons: "The airline is so outdated and behind the times of their competitors, their in that they don't have in flight entertainment unless you download their app and give them your email address. On top of that when I originally booked my flights, I had made sure to have 1.5 hr for a layover between my connecting flights. Well, they decided to move up my connector such that I had 25 minutes to run across 2 terminals. They only give you pretzels on the plane, and a single soda drink. They offer you "food bundles" but why do I want to pay $8 for a sandwich that costs $1 to make."
Pros: "Time of flight and on time flight"
Cons: "Lack of gluten free snack Cramped knee room"
Cons: "Was not compensated for arranging trans from Albuquerque to Santa Fe! Refused delivery of bag Santa Fe address!"
Pros: "Flight was not completely full so I got an empty seat next to me."
Cons: "We were delayed due to some balance issues."
Pros: "Loved having 2 empty seats next to me so I could stretch out after a very long day of travel."
Cons: "Seats are not very comfortable in any position."
Cons: "Very inefficient that all bags had to be checked on the jet way and then picked up on the jet way. The picking up on the jet way turned into a cluster F."
Cons: "No charges for cellphones on first class! (Plane looks pretty new as well)"
Cons: "Miserable food. Just horrible quality. Truly - and I'm not picky."
Pros: "Very simple process. Easiest trip ever. Baggage was easy. Nice staff."
Pros: "Not much!"
Cons: "Didn't like being grounded in Charleston because we were on a commuter flight while our AA connections was allowed to land in Charlotte and leave without us. Did not know AA operated flights receive priority at the airports over their inferior non-AA operated "partners". Will look for alternatives to AA in the future. Flight too short for a drink! No lodging because not their fault! Okay, storm not their fault, faulty policy is!"
Pros: "Flight was on time, crew was friendly."
Cons: "No entertainment, seat was not clean."
Pros: "Friendly customer service, good snacks."
Cons: "No negative actions or interactions."
Pros: "Great flight overall. Crew attentive and helpful. Food and entertainment were good and available throughout."
Cons: "Planes were identified to have mechanical or electrical issues after leaving the gate for flight from Philldelphia and to Philadelphia. Things were ultimately fixed but with significant delays. Crew as very accommodating during this time however."
Pros: "I would like to include these miles to accumulate them. I flight with Latam to Río de Janeiro renta y. How can I get them?"
Pros: "Plane arrived early."
Pros: "Did reschedule our flight before we left which was helpful -Group 4 but at least we could get home."
Cons: "Paid for seats closer to front to get off for connecting flight. Waste of money as flight was delayed 90 minutes trying to fix the water system which the slow response maintenance crew never fixed. Ended up using Sani-wipes and had no coffee - seemed ok for a relatively short flight and half full plane. 90 minutes to make the decision to just go on resulting in many rescheduled flights."
Pros: "Flight in air"
Cons: "Take offs and landings"
Cons: "Obama ground stop in Philadelphia. No one knew in advance? seating very cramped. Entry to aircraft looked dangerous. It would be easy to fall to the tarmac. Very kow railing."
Cons: "They would not move me from next to the smokey 50'year old next to me. that's fine. But they told me I couldn't tell her to bathe and quit smoking. O well. I'm not gonna hold it against them for stinky old lady"
Pros: "They were friendly. Seats are rarely comfortable..."
Cons: "I think all planes need better leg room...."
Cons: "Everything was good!"
Pros: "The flight was on time and smooth."
Cons: "Too many people with carry on luggage."
Cons: "The Boarding was not fair. The most horrible experience in my life and the Customer Service made me felt like a delinquent."
Pros: "Friendly crew, tasty meals. Comfortable seats"
Pros: "Flight attendants were absolutely amazing!!!!! They made the trip very enjoyable!"
Pros: "Crew was nice; not out of their way, though."
Cons: "Food, movies, space"
Pros: "Great crew"
Cons: "Very uncomfortable seats"
Pros: "the arrival on the other end"
Cons: "on tarmac 1-1/2 hours conflicting info....went from delay due to traffic/weather, to extended flight time due to reroute, to asking 10 people to volunteer to get off or 10 would be chosen to have to get off, 4 people volunteered, was holding my breath to be “picked off” when the 4 people were let back on and we took off an hour late. the flight steward spoke so unreasonably fast you couldn’t understand a word she said and she had an overall bad attitude....very disappointing from United"
Pros: "Crew was nice."
Cons: "The entertainment system for an international flight was lacking compared to other airlines."
Pros: "Corralled group lines allowed people to get in line when I was ready versus open entrance for each group"
Cons: "Plane arrived late to gate making my flight arrive in Austin an hour later. I have an ride home, too."
Cons: "Delayed Swiss flight 8 tue 12 dec 2017 led to catastrophe"
Pros: "Quick flight, no complaints."
Pros: "Comfortable Flight"
Cons: "Inflight WI-FI doesn’t work, it kept on dropping in the middle of the movie or it went back to the beginning. Couldn’t see a movie."
Pros: "Nothing! I will make sure to never use United for any flight from now on."
Cons: "Everything! The customer service was terrible and cold. Non refundable tickets should state in huge red writing that they are non refundable!!!"
Cons: "You better get rid of basic economy."
Pros: "No delay, friendly crew"
Pros: "Boarding was fine, no delays. Crew was nice, no complaints there! I had an empty seat next to me, so could stretch out. Luckily I brought a blanket with me, since I know from previous experience it's always too cold on planes."
Cons: "The entertainment didn't work on my iPad or my iPhone. I kept getting an error. Also, the WIFI is way too expensive."
Cons: "United has new seats that have absolutely no leg room and are very uncomfortable. I will make sure never to fly United again. This was 3 hours of agony."
Pros: "Associates were nice and knowledgeable. The airplanes were comfortable. Love the onetime performance of scheduling."
Cons: "Unite Airline performance wasn't the good. Also, there was nobody in Chicago to help us with the transferring process."
Pros: "I had the exit window and that made a huge difference in my trip as I am a 6ft tall woman who is all legs."
Cons: "It was slightly turbulent and TSA at O'hare airport are the rudest and laziest humans on the planet."
Pros: "Snacks and drink"
Pros: "Flight was on time."
Cons: "Seats are uncomfortable and cramped."
Cons: "The pilot's landing was way too fast. I was sure that the plane would come to a stop in Hwy 280 at the end of the Asheville runway. That plane probably needed a major brake job after that landing. We ended up at the absolute very end of the runway!"
Pros: "Wasn't thrown off"
Cons: "Another delayed flight with United"
Cons: "They might as well have thrown us in a car trunk the crew was very unaccommodating they didn't really care about us and the room legroom is ridiculously smal. On the connecting flight, the last flight the plane was two thirds empty and the crew made us sit in our assigned seats, crammed together telling us that if we want to sit in a seat with more legroom we have to pay $180"
Cons: "Too many seats too close together. The entire trip was too hot and stuffy. The flight attendants showed minimal care about the uncomfortable hot and stuffy environment."
Pros: "On time, courteous & caring flight attendant & desk staff. Unable to understand pilot or first officer's PA announcements...language & microphone issues. Airplane is severely cramped so flight was uncomfortable."
Cons: "See above"
Cons: "The United mobile app as well as my emails stated that the gate was B3. Upon arriving at gate B3 and attempting to board, I was alerted that I was at the incorrect gate. The gate was switched to C11. However, my app did not alert me nore did it reflect the gate change. I didn't receive a text or email update. I had to run to the different concourse nearly missing the fling."
Pros: "Crew was lovely."
Cons: "Seats BARELY reclined, and leg room was minimal. The whole flight was very uncomfortable even for someone who's only 5'3" who flys regularly. Also, no in flight entertainment for a long flight. Total fail."
Pros: "We'll coordinated."
Cons: "The seats were terribly uncomfortable (including her flight to Chicago). The cushion made me slide down the seat and could not get comfortable."
Pros: "My flight in was smooth, seamless and amazing. The crew was so lovely."
Cons: "My flight out was a shot show that included a four hour delay and frantic running to gate changes. The staff was very unhelpful. The snack was awful."
Pros: "did not crash"
Cons: "It appeared that flight was not ever scheduled to go to Providence, The plane was too large to land in Providence. United probably sold too many tickets. Arrived at 130 a.m. next day -- not 9 p.m. lie I was supposed to arrive. United offered a $100 e-ticket gift. I do not fly very often. Could use $100 cash or free flight to Providence -- not Boston"
Cons: "I went on this trip as an veterinary humanitarian out reach. I was also guardian to one high school student so that she might have an experience of such to guild her future. Her flight was missed booked to leave after mine, I attempted to rebook my flight with Luthansia but they would not let me me even partial rebook. I attempted a number of times to rebook the flight but their solution was extreme financial gain for them when more reasonable alternative could have been arranged. They canceled my entire return flight and left me stranded. I had to piece together a return flight on a shoe string budget. Thankfully American Airlines was understanding for it appears Luthansia and United are not."
Pros: "In flight entertainment worked. Staff was friendly."
Cons: "I had no issue with the delay, things happen. I was dealing with a knee injury and the gate plan had us all over the airport. It was quite frustrating to get to a gate in another terminal only to get told we were being moved back to the terminal we had just come from! Then that gate was changed again, involving another long walk on said bad knee!"
Pros: "The promptness on the flight -the friendly crew - arriving on time means the most, also the flight itself was smooth"
Cons: "There were no ticketing agents at the gate adding an hour to the flight."
Pros: "We received a free video service for the flight"
Cons: "First of all the flight was booked for a plane which was too large to land in Providence. So either way we were going to have a longer day and extra leg.....which I only paid for ONE plane change. After running to the gate because my first flight was late taking off, this flight was delayed due to engine issues. The agent had us standing in line for 1 1/2 hours while she tried to figure out what was going on. So instead of taking off at 5:40 pm, we took off at 9 pm and still had to catch a bus from Boston to Providence...HORRIBLE Flight = Long Day/Night"
Cons: "2.5 hour delay. No working bathrooms. Couldn't hear the tv and headphones that they gave out were useless."
Pros: "The crew was awesome and the flight wasn't bad at all"
Cons: "It was suggested that I didn't bring my carry on with me so I left it to be voluntarily checked and it came back ripped"
Cons: "flight was delayed for over 5 hours and gate was changed over 6 times"
Pros: "Over all it was a great flight aside from the rain delay but that's Mother Nature for you"
Cons: "Flight was delayed due to severl technical issues. Crew at least offer free drinks or snacks for the five hour delay."
Pros: "Nice clean planes and seat, on time performance"
Cons: "The flight attendant was hard to understand"
Cons: "I was angry that I had to fly to Houston before heading to Phoenix which made my arrival in AZ much later than I had planned. My flight had been rescheduled since I missed my flight the night before because the first flight had been delayed. So the new flight was a longer trip because of the extra layover. The overall flight was a mess."
Cons: "Multiple delays and gate changes; chaotic boarding; shabby plane condition (bathroom looked held together with duct tape)."
Pros: "That the plane actually took off and landed fine."
Cons: "Flight delayed almost 2 hours. I booked this flight on this airline as my previous flight on a different airline was delayed over 7 hours."
Pros: "Nice crew and boarding staff. The plane was repaired rather than the flight being cancelled."
Cons: "No airconditioning on the ground so the extra time on the tarmac was very uncomfortable. While taxiing, a screen went blank, so the plane returned to the terminal, deplaned, and there was a two hour delay for the repair."