Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "Wonderful crew, very prompt schedule"
Pros: "The crew was nice and the entertainment was great!"
Cons: "Paying for bags!"
Pros: "Counter staff were friendly and helpful"
Cons: "Flight was delayed 4 hours; changed airlines to make it to Boston in time for an important family surgery"
Pros: "Great service everything on time"
Cons: "The flight was delayed by an hour and a half and then once we boarded we sat on runway for 20-30 min."
Pros: "Love the live TV, unlimited drinks and snacks and ultra courteous flight attendants."
Cons: "That we were delayed by 90 mins."
Pros: "Good entertainment"
Cons: "Four hours late"
Pros: "Free snacks and tv"
Cons: "I had a great flight! No complaints! I didn’t use I flight entertainment, so I can’t recommend either way. The food was good, but I did purchase it. Hence the 4 stars."
Pros: "Landed early. Everyone was nice."
Cons: "The plane was freezing."
Cons: "Flight was delayed and I had to buy a ticket at the last minute on a different airline"
Pros: "Lisa was great . Thank you for making my trip so pleasant"
Pros: "Good service"
Cons: "Free drinks beyond water would be noce"
Pros: "Orlando's kindness"
Pros: "We went to the wring airport (BWI instead of DCA) but JetBlue was able to get us on a flight boarding in only 25 minutes at BWI. No problems at gate; we gate-checked our bags, and being in row 20, we're happy that boarding started at the back of the cabin (how sensible!)."
Cons: "My husband's seat back screen died halfway into the flight."
Pros: "First time on Jet Blue...good rid."
Cons: "boarding the plane appeared a little disorganized"
Pros: "Great experience - everything ran on time, comfortable seats with lots of leg room, and an awesome all female crew!"
Pros: "I thought almost everything about the flight was great (lots of leg room, courteous staff, nice entertainment, short flight even arriving slightly early."
Cons: "The only thing that I wish was different was that they had a vegetarian food option available"
Cons: "3 hours delay"
Pros: "The pilot nailed the landing. I always grade the landings from 1-10. This was the first 10 I have ever given."
Pros: "Most room on an aircraft in the last 10 years."
Cons: "The reception of the in flight TV was poor"
Cons: "Flight was cancelled. When tried to reschedule diferencia flight wouldn't let me reserve seats. Got bad seats in counter. The lady was mean the changed gates at very last minute. It got delayed."
Cons: "Cancelled for rain??? No offer of compensation any kind, not even taxi to a hotel. Nothing and had to wait 24 hours to try to get home again."
Pros: "Best price and better aircraft/service and amenities than most."
Cons: "We were a bit late (30 min) taking off but that was an airport issue, not airline."
Pros: "I'm tall so the extra leg room was good for me."
Pros: "The staff was so friendly. They accommodated a bachelor party's request to collect wedding advice from fellow passengers on a napkin and recognized a few birthdays. The stewardess making the announcements was very genuine in her well wishes and being part of everyone's day."
Cons: "40 min taxi time but not much we could do about that."
Cons: "I've flown from Reagan National (DCA) to Boston Logan (BOS) twice in the last two months, and each time was delayed by 2-3 hours. Why? I understand that Logan has runway construction, but I was flying on Friday night one time, and Sunday night last time. Is the construction still going on such that they don't know a day before my flight that it's going to be delayed by hours? Come on!"
Pros: "We had to make a flight change due to bad weather in FL. It was done quickly, efficiently and at no cost. Wow, what service!"
Pros: "Friendly staff, love boarding from back to front. Clean plane"
Cons: "There were some delays taking off but the pilot was really transparent and it ended up not being severe at all."
Pros: "Boarded and took off on time ...landed early comfy seat and great shows"
Cons: "I had to change my flight the first person I talked to quoted me 425 per person to do so called back and provided the quotes price online and deal was done"
Pros: "Great price great service for all staffs in all areas"
Pros: "The stewardess was very nice"
Cons: "We had to deboarding the plane due to electrical reasons, which is unfortunate but I understand. However.. The pilot scared everyone when he said told us that we were deboarding and literally said "it's better to find out now while we are still on the ground because it could have happened in the air and that would not have been good". As someone who has flight anxiety that was not something that sat well. In addition we were not given any instruction on what to do at that point. Should we try to find another flight?.. Should we wait for the plane to get fixed?.. Are we all boarding another plane?... Everyone was confused and frustrated!"
Pros: "Always a great flight, service and organization when I fly Jet Blue. Overall a great experience except for my very differing experiences with the less time expedited security option. I am not sure if this differs by airport but the differences are very important ones, as it made one experience worth the money and one experience not worth the money."
Cons: "My only complaint was that I purchased a More Space seat as it came with less time expedited security for free for my return flight after having such a quick and easy time with security on my flight to FL..When I flew from Boston to Orlando, I was sent through the TSA quick security line and it was awesome. On my flight back from Orlando, i had a separate line which skipped to the agent checking your ID, which was not much of a time saver, but then had to wait in the regular security line with everyone else. This was a stark difference and very disappointing from my initial experience with the less time option. I never would have paid 40.00 for the more space if I knew that the security bypass was not much of a bypass at all."
Pros: "First time flying with Jet Blue and it was great. Loved the leg room and amenities at every seat."
Pros: "Everything was on-time, comfortable and quick."
Cons: "Minor issues: the wifi was useless and the I wished that the TV had closed captions."
Pros: "The crew and comfort were great"
Cons: "There is not a good snacks. Other than that service and confort are on their level."
Cons: "Told about our 2 1/2 hour flight delay at the original boarding time, then kept at the airport until 1:30 AM when the flight was finally cancelled."
Pros: "Seating was spacious in 4A, and I am a larger than average person. Loved the Terra Chips for a snack! Generously gave me the whole can of Coke Zero, where some airlines dole drinks out in half can servings. Left and arrived on time."
Cons: "There was some entertainment at Ft Lauderdale Airport when we arrived. The person who knew how to drive the bridge between aircraft and terminal was not there. Someone pitched in and rammed the aircraft around 4 times, trying to make a good connection."
Cons: "The flight was very turbulent, and the captain did a poor job of keeping the passengers informed. In situations like that information goes a long way in comforting people."
Pros: "As always, I genuinely prefer flying on JetBlue & this flight (once we actually took off) was fine."
Cons: "The flight was several hours late departing - not a usual occurrence for JetBlue!"
Pros: "Kept on schedule despite rough air. Professional crew and a clean aircraft."
Cons: "Seats are tight on legroom."
Pros: "The crew was outstanding."
Cons: "My electronic boarding pass would not load on my phone right before boarding. It had loaded fine at check in. Had to get out of line and have attendant print paper pass."
Cons: "Rude, abrupt crew in flight. Boarding agent made us check a case that we carried on on the outgoing flight, with exact same dimensions. Prefer Southwest!"
Cons: "We were supposed to have 2 wheelchairs meet us and it did not happen We ended up walking slowly to baggage claim where our driver met us."
Pros: "Your employees are happy."
Pros: "Excellent overall service."
Pros: "Kind crew."
Pros: "Seat cramped"
Cons: "We waited in the shuttle bus for one hour while they determined the plane needed maintenance and found another plane to warm up"
Cons: "It took only 20 minutes to fly there but 20 minutes waiting to get off the ground in 25 minutes to circle around Philadelphia before landing. Not good when they reduce the size of the seats to 17 inches most people shoulders are wider than that. No food service no snack no drink and just snarky empl"
Pros: "It was 3 hours delayed"
Cons: "Fly in time"
Cons: "maintenance. We left late due to a maintenance issue. Once the flight attendant notification alarm went off for 15 minutes."
Cons: "Delayed flight"
Pros: "Crew tried very hard."
Cons: "Delays. Get on the bus. Get off the bus. Get back on the bus."
Cons: "Flight was delayed, but there was clear weather in both Boston and DC. Did not get home until after 1 AM, completely exhausted."
Cons: "This flight was delayed by almost 5 hours. While I understand there are some delays sometimes, this was the ONLY flight to Greensboro out of DCA, and the times kept changing throughout the day, even though the gate agents knew that the issue was that the crew was delayed. There should be backup crew available and when there are delays, the passengers should be kept informed. There should be other flight options available when this happens. I never received an apology from anyone I encountered throughout the process, and some personnel were rude even though I was polite."
Pros: "Perfect from start to finish"
Pros: "Not much here. The seats were ok, but the rest of the flight the airline was just poor."
Cons: "The airline is so outdated and behind the times of their competitors, their in that they don't have in flight entertainment unless you download their app and give them your email address. On top of that when I originally booked my flights, I had made sure to have 1.5 hr for a layover between my connecting flights. Well, they decided to move up my connector such that I had 25 minutes to run across 2 terminals. They only give you pretzels on the plane, and a single soda drink. They offer you "food bundles" but why do I want to pay $8 for a sandwich that costs $1 to make."
Pros: "Time of flight and on time flight"
Cons: "Lack of gluten free snack Cramped knee room"
Pros: "Liked sitting in the bigger leg room. Short flight was a bonus."
Cons: "Sat on tarmac a lot at both airports. They boarded all 9 groups so back to back, there was almost no line speration."
Pros: "Plane and fact that pilot was able to make up lost time"
Cons: "Plane had plenty of room for carry on bags. No need for valet bag check."
Pros: "The crew was helpful and fast in turning plane over."
Cons: "Flight delayed from 1015 pm departure to 1135pm, so I had to making my arrival at 1am. Hard are the person picking me up. Despite the fact that they moved my flight they closed the Aa lounge at 10 and kick you out, even though they moved my flight"
Pros: "Vegetarian meal was actually good!"
Cons: "They didn’t give me ice cream :("
Pros: "Big comfortable plane."
Cons: "No entertainment, no food at all."
Pros: "Friendly staff"
Cons: "Rickity old plane. Needs updates badly. No drink service options. Cash only bar? Hello, this is the 21st century calling the 20th... You can have your plane and payment methods beck."
Pros: "Smooth and easy flight."
Cons: "Food was not good at all."
Cons: "It was not British airline but was contracted to American airline. It lacked class."
Pros: "The person at the luggage area, she gave me the ticket, very nice and polite the only professional person."
Cons: "Didn't let me take my hand luggage, small that complies with the size and told me only at gate, I said I had things that could brake and showed no concern and they would send it to my final distinction instead giving it to me in the end of first flight...I've been traveling around the world and the disrespect for customers and poor service of most of US carrier is amazing... some African companies are much better. on the second flight, almost two hours delay, the plane from philly to Lisbon, old, just s few tv screens, exactly like the North Korean airways..., bad food, my tray stayed with me the whole fly, flight attendant not very professional with no concern for customers and job."
Cons: "Lost connection"
Pros: "Overall the flight was good, on time"
Cons: "Nothing at this stage"
Cons: "Cannot believe how American a treated it's passengers. 3 hour delay to JFK. No apologies. Missed connection to Paris. Not any customer service agents to be found in JFK at 11:30 pm. No explanation on what next. No hotel.. Nada. I'll never travel with American again."
Pros: "Boarding and debar king was quick."
Cons: "Attendant was surly, no coffee, no continental breakfast as indicated on the reservation. Very disappointed with in-flight service."
Pros: "The Resolution team assisted me initially when I arrived to correct an issue from my online attempt. The agent printed bag checks for me to my final destination and told me how to get needed boarding pass for the final stage. How wonderful to have pleasant and professional personal attention."
Pros: "Boarded quickly. Seats were comfortable. Friendly flight attendants. It was a quick flight, no entertainment used. Only had a cookie and water for food. Don't know about the other things."
Cons: "Attempted to make my connection which was in another terminal. Could not get onboard as they shut the doors. My rerouted flight was in a different terminal. Overall a very disappointing travel experience."
Pros: "Crew was ok, did their best considering the circumstances, but even they were getting aggravated and were short with the passengers near the end."
Cons: "The Washington airport is horrible. The gate we left from was not a gate but a series of doors that buses came to. This wouldn't be so bad if they were able to handle it in an orderly way, but the airport showed complete incompetence in organizing anything and there were people everywhere trying to find the right door which kept changing on them, and the times kept changing...it was a mess. Then, when we finally got on the plane and were about to take off, the air traffic control tower called and said that their flight path was incorrect and to not take off...but didn't give them a new flight path for nearly two hours as we sat on the runway. Nationalize the airports in DC, fire the whole lot and start fresh, I'd say."
Pros: "The flight was short, only 1.35 hours."
Cons: "To start, the boarding process is a chaos. First class and executive platinums should board first, but of course the gate agent was completely clueless and rude, even to an ExPlat. Althiugh the flight is only 1.35 hours, I was surprised that flight attendants didn't even make an effort to offer a drink service. No turbulence or anything, just seems they were lazy."
Pros: "The flight minus was very fast, 26 minutes"
Pros: "Boarding was quick and on-time. Very nice crew."
Cons: "Seats are not that comfortable, in-flight snack leave something to be desired, price is too high. But whatever, this is what flying is these days."
Pros: "The crew was great. The flight attendants were pleasant and helpful and the pilot gave timely and useful announcements. The coffee and free cookies were quite good as well (surprisingly, especially for the coffee)."
Cons: "As a frequent United flyer, I was a bit taken aback to see that AA charges for their movie streaming to your personal device."
Cons: "This plane and especially its seats are the worst. If your taller than 5'5" I recommend to look for other options."
Pros: "The flight was only ten minutes late."
Cons: "Gate 35x at National just doesn't work. A woman fell on the ice trying to get to the shuttle bus, on which we sat for a long time before leaving for the plane. After a chaotic boarding, the plane sat around as the flight became late, and the pilots gave no explanation for the delay or hint of when we might take off."
Pros: "Pilot kept us in the know given congestion at LGA. And kept us safe because of expected turbulence."
Cons: "I feel like the airline should know LGA is backed up since they flight mostly the same schedule daily. Flight AA2174 should be pushed to a later time so passengers don't have to sit on the tarmac."
Cons: "Airline never assigned me a seat. They just told me what sea to sit in when I was boarding. I was concerned I would be bumped since when checking the airline said it could not assign a seat."
Cons: "Long delay at departing airport due to no flight crew"
Pros: "From start to finish the flight faced problems: unscheduled stop for refueling, change in planes for mechanical problems, emergency medical intervention, and more. Yet at every stage the flight crew and gate staff did an outstanding job communicating and seeking to alleviate passenger woes. With delays, we missed connections, and yet AA worked wonderfully to find alternatives. At the end of the day, we arrived at our destination, and even our luggage made the trip successfully! Wonderful courtesy, adaptability, and determination to serve. Thank you."
Pros: "It was a short hop over to New York, so that's the only positive thing I can say."
Cons: "The plane was tiny, seats uncomfortable. Had to be bused to the plane, only 1 bus provided and had to be packed like sardines. Overall, a terrible experience."
Pros: "The landing in Phoenix finally here!!"
Cons: "The 5 plus hour flight but had to endure to get to Phoenix!!"
Pros: "It got me home, and around the time I was originally supposed to arrive"
Cons: "It left late, without any explanation as to why. It's pretty pathetic that I was thankful that AA got me home at all, considering they almost left me stranded in the wrong city, and the only reason I wasn't was no thanks to AA and thanks to Kayak."
Pros: "Uneventful, reasonably timely, not overcrowded, cheerful and friendly flight attendant"
Cons: "Long, needless wait in the cold, crowded, standing room only shuttle bus"
Pros: "Surprised that my flight was so painless! Boarding process was extremely easy (then again, it always is from Kansas City). Staff for professional and kind, the flight was not completely full so it didn't take long to to board and the flight landed on time."
Pros: "crew was nice."
Cons: "plane was small and had no room for carry on flight was late."
Pros: "Your sirvey is not well designed; there was no food or entertainment on the flight yet we must give it a rating?"
Cons: "Two hours late"
Pros: "New plane"
Cons: "Poor service in first class. Made me feel like I was bothering her"
Pros: "Flight attendant service was great."
Cons: "I'm tall and the seats are cramped."
Cons: "Never made it to destination"
Cons: "Poor WiFi. Poor video. Very small seating"
Pros: "Entertainment, food, service, on-time landing (early!)"
Cons: "Many delays. Uncomfortable seats. No outlets on that particular plane."
Cons: "We were forced to deplane in DC and instructed to go to the United customer service counter to arrange our missed connections in Frankfurt. After standing in line at the United counter for 2 hours, we were told to go to our gate to re-board our plane. we wasted all that time standing and all but 2 agents had left the counter to take a break. it was EXTREMELY STRESSFUL not knowing what would happen to our missed connections. when we reboarded WE still did not have connecting flights.Also, on the United flight to Frankfurt, I had a premium economy seat and it was HORRIFIC. the extra leg room did NOT make the seat more comfortable and I SUFFERED greatly because I am recovering from an injury. Upon arrival in Frankfurt, after a great deal of begging, I got a hotel room for the night and upgrad to economy premium for the flight from Frankfurt to Addis. that Lufthana flight was better because my seat reclined somewhat but still I had a great deal of pain throughout the flight and I would have preferred to have been upgraded to business so that I could lay flat to ease my physical pain. Overall, the experience was extremely STRESSFUL and painful and the only way, I feel that Lufthana can repair this situation is to give me a free upgrade to business on my flight home.to Miami"
Pros: "no problems on flight. complimentary wine."
Cons: "seats bit tight for international flight. why do I have to pay more for more leg room"
Pros: "An old 777 , dirty and the food was horrible."
Pros: "I lie the variety of movies available."
Cons: "Nothing to not like. Flight landed earlier than scheduled."
Cons: "United check-in at IAD was chaotic. Worst process I have ever seen."
Pros: "Smooth flight."
Cons: "There was loud man behind me (laughed INCREDIBLY loud) The crew knew him so they did not say anything to him."
Pros: "I booked the basic economy and I was pleased that I had a row to myself. I was nervous it was going to be a tight flight because of the smaller plane. Also I enjoyed the onboard movies available on our personal devices."
Pros: "The flight left on time"
Cons: "Baggage fees were very high for an extra bag. Service on the flight was overall ok. Boarding was slow and a little annoying. Gate agents were rude"
Cons: "Seat was inoperable and frozen in upright position in business class cabin. Last to order entree had only 2 of 7 choices remaining and fish was extremely unappetizing presentation."
Pros: "Attendants were kind and helpful The food and drink provisions were good"
Cons: "A small problem with my seat back screen"
Pros: "On time, courteous & caring flight attendant & desk staff. Unable to understand pilot or first officer's PA announcements...language & microphone issues. Airplane is severely cramped so flight was uncomfortable."
Cons: "See above"
Cons: "Very noisy!! A dog whinned the whole time. Flight attendants were ok."
Pros: "Crew was friendly"
Cons: "The aircraft was super HOT and the seats were smaller than any plane i have ever been on. there was zero leg room available."
Cons: "I got an infection in my colon from the bacteria in the food I ate on the flight. I had acute diarrhea for four days and had to go to the hospital."
Pros: "Earlier than scheduled. Enough space."
Pros: "Security was quick and efficient. Boarding was extremely organized. The airline attendants were attentive. The pilot on United informed us when the possibility of hitting turbulence occurred so we could adjust accordingly. Overall, great travel experience."
Pros: "Flight was on time, except that we had to wait a few minutes for more oxygen to be boarded because the flight was completely flow (overbook in fact)."
Cons: "Both my daughter's and my seats were broken. We were not given seats until just before boarding, luckily they were together."
Pros: "All fine, except delay"
Cons: "2.5 hours delay: plane needed maintenance and then more of that, a were unloaded. Took another plane."
Pros: "Flight crew in Dulles were very helpful in arranging for my daughter and I to sit together. Really appreciated their help."
Pros: "Large selection of movies to keep me entertained throughout a 13 hour flight."
Cons: "The food did not sit well with me. Seats became uncomfortable after a while, made it difficult to sleep."
Pros: "The crew was good."
Cons: "I paid for the internet that never worked. I couldn't watch a movie or TV either. It was t just me, a lot of people around me had the same issue."
Pros: "On time."
Cons: "Crammed seats, poor quality entertainment system (but at least with access to in-seat monitor, while on the way to the US that was not available), no additional amenities of any kind, including in the restroom, bad quality and insufficient quantity for food and drinks, and the usual/to-be-expected poor/disrespectful attitude of the United flight and gate attendants."
Pros: "On-board WiFi was a nice touch, but redundant as there was no way to charge your electronic devices"
Cons: "Felt herded like cattle. Had to bring your own headphones... WTF? Children's meals requested for my 6-year-old were practically inedible. "Breakfast" consisted a stale, chewy croissant (which I believe I am still trying to digest a week later...) and yogurt. No USB port to charge electronic devices"
Pros: "The flight was to depart at 8:15 but due to delay only leaving at 3;30. Dissapointed as it took two agents to process a replacement flight (first agent offered a connection for a 1.5h flight only)."
Cons: "More attentive staff willing to help and at the very least, be emphatic."
Cons: "The crew was unprofessional and Unprepared"
Pros: "Boarding was quick"
Cons: "Intercom anouncements on late night flight. Way too many about the ball game"
Cons: "Good very poor Crew no interest to service, asked for landing immigration card, crew just answer haven't you got it? Then walk away"
Cons: "Old plane and was not clean."
Pros: "The flight crew got us there quickly and safely."
Cons: "Food was sub par but that is about what you can expect from any US carrier, the crew was disorganized and let people move around before taking off making people finding their seats occupied on arrival. Service members were curt and woke us up for some kind of morning snack they call breakfast when my guest and I were clearly asleep and not interested. I really wish this flight was operated by Lufthansa..."
Pros: "Friendly crew"
Cons: "Crew did not get all passengers drink"
Pros: "The flight itself was great. Good movies, professional crew."
Cons: "The whole seating process was a nightmare. They didn't assign seats and when I tried to call first they said wait until 24 hours in advance or pay $100 THEN when I tried to check in 24 hours in advance they wouldn't assign seats bc the first leg was operated by United. They then said United couldn't assign seats at check in - only at the gate AND THEN the said they couldn't assign seats for our second leg because it was operated by Luftansa. It was ridiculous added stress on our honeymoon and my husbands first cross Atlantic trip. Made me never want to fly Luftansa/United transatlantic again (and I have been a milageplus card holder so that's saying something)"
Pros: "Very friendly staff. Easy flight, no issues."
Cons: "Little more leg room. Eye mask would have been nice."
Cons: "Paid extra for economy plus and still was too uncomfortable to sleep."
Pros: "During sleeping somebody took the pillow and the blanket from the adjacent seat. Unfortunately with my amenity kit and the Bose headphone case. The kit was found later by the personnel, the case not. Not reccomemded to sleep during flight at this airline."
Pros: "Great flight"
Pros: "Nothing at all."
Cons: "UA flights always get delayed and this time I failed to catch my connecting flight to London. I was rescheduled to the flight in the morning of the second day. And when we were heading for London half way, the pilot said some sensors stopped working and we had to come back to Dulles. To be honest, I will never take UA flights anymore, it is just TERRIBLE!"
Cons: "A la ahora de irnos hubo muchos contratiempo por el tiempo pero por el vuelo después que nos fuimos fue excelente"
Pros: "Smooth flight, nice staff, on time"
Cons: "Not enough leg room!!! The new planes cram us in even tighter. Unless you pay more, you suffer. Why should we have to pay more just because we are tall??!! Pocket for book etc is way too small."
Cons: "Touch screen broken on TV. I couldn't watch the films I wanted to watch."
Pros: "Food was pretty tasty and entertainment worked well."
Cons: "The crew was extremely rude and seemed annoyed a passenger would even think of asking for assistance."
Pros: "Getting home."
Pros: "Meals, for a coach ticket, were surprisingly good."
Pros: "As usual the staff were great! The flight was on time."
Cons: "No snacks were distributed. I would've thought they could've handed out pretzels or peanuts."
Pros: "Plane was new Airbus A320"
Cons: "Feel like i was nickel and dimed for a seat and luggage. Do 1 low price for the airfare, baggage including seat assignment. Food / drinks can be an add on"
Pros: "Great crew"
Cons: "Seats don’t recline. Lots of chop!"
Pros: "Basic, simple. No frills but economical"
Cons: "Seats did not recline.. So uncomfortable"
Pros: "This crew was a lot friendlier the the crew that I flew out with. They had smiles on their faces and no attitudes unlike the first crew from BUFFALO to Fort Myers. This crew makes me want to fly again with this airline. The other crew had me questioning my decision to fly with this company at all."
Cons: "No complaints."
Cons: "I have flown Frontier on and off for the past five years. Today really deterred me from wanting to fly them ever again. Two separate kiosk issues with my friend's ticket, unable to use the website either, waited in line for seat assignment and finally, off to the races, but we were too late after all of these setbacks. Missed flight. Disappointed."
Pros: "Attendants were competent but casual. Friendly."
Cons: "Boarding should have been back to front. Late both ways because of slow boarding. Being charged for every single thing is not worth the "cheap" price. Advertised prices are just to suck you in then upcharges for everything including seats, carry on, and water, make you feel like a chump because you fell for it. I only fly it because of the direct route but would avoid this line if I can."
Cons: "8 hour layover in airport, 2 hours holdover inside plane cabin on departure flight. On return flight 2 hour hold in cabin on tarmac while other frontier plane waits to take off. They were still cleaning up their mess a week later, claiming issues were due to weather while pilots admitted otherwise and all other airlines continued to fly with no issue. I will avoid this airline in the future, its not worth spending a little less to risk your vacation. Also if you have back problems none of their coach seats recline they are so cheap."
Cons: "Canceled the flight for no reason."
Cons: "Despite that the plane had clearly not arrived, the desk people indicated we would still be on time, and we were told that we would make up the time in the air. After waiting for 1.5 hours on the tarmac, we were 1.5 hours late to our destination. The seat were very small and not very comfortable and did not recline. We were told when checking-in online that we would have to pay $16 - $50 to guarantee that we would sit next to each other (only 2 people). Also there was a steep charge for checking and even carry-on luggage! The airline also lost one of our bags on the return trip. Pretty terrible experience overall."
Pros: "Feeling like cattle on a flight delayed 2 hours, in uncomfortable seats and waiting nearly an hour (at 1:00 AM) for luggage to arrive at the carousel. this all translates to getting home at 2:00 AM with a back ache."
Cons: "no TSA pecheck"
Cons: "rough landing"
Pros: "A very smooth landing."
Cons: "I waited in line to check in for 45 minutes or so. No-one was at the desk. A customer ended up finding a security guard and asking them to find a Frontier employee. They paged for one over the loud speaker. How embarrassing. A woman started checking customers in, with the attitude of the century. She was angry, rude, and just plain nasty. This should not be the face of Frontier. When friends and family ask, "How was your flight?" All I can picture is that woman and her pinched tight frown of a mouth, angry grimace of a face and condescending hateful tone. Good day."
Pros: "Friendly staff, efficient boarding"
Cons: "Paying for a carry on bag (not making this more clear when booking), uncomfortable seats, cheap/small tray tables, no complimentary beverage service."
Cons: "Paying for every item. Just include it in flight. Delayed luggage on return"
Pros: "Non-stop flight, understanding service personnel"
Cons: "They don't allow carry on bags that are of normal size for free=>90$ extra hidden fee ; the personnel is overworked and checkin lines can be 100+yards long, we barely made to the boarding despite arriving more than 2 h in advance;the baggage arrived very late. The seats are nonreclining; you pay for almost all common drinks. Cannot comment on the crash risk factors, but given all this the odds are probably stacked more against you with this carrier..."
Pros: "The non stop flight is the only way to go. That part was nice."
Cons: "Trying to prepay my baggage was a nightmare. I never, repeat I never had so much trouble navigating a flight option in my life. I spent an hour before leaving Cincinnati and before leaving Ft. Myers. I was forced to pay $40 for one bag each. Online baggage fee was $25. I would like to be reimbursed the difference please. If this doesn't do it, I will write to the airline. Sincerely, Peter j Vlasic"
Pros: "Frontier Airlines were a pleasant change from Spirit Airlines if only from the point that there were no delays."
Cons: "I can't think of a single thing other than the seat prices and the luggage charges are more than Spirit, however, the weight maximums are more than Spirit allow and that was pleasing."
Pros: "Good price, on time. Crew seemed fine."
Cons: "The flight was a GREAT price, so the non-recline seats were expected. What was not expected was Frontier losing my luggage for two days. And since it was a golf trip, I had to rent/borrow clubs for two of the 3 rounds I played. Not ideal. Especially when I had to pay $80 extra to bring them! Having to pay for water is inexcusable!"
Cons: "Our flight was delayed fromv9:40 to finally taking off at 12:50 no reason given. A voucher was promised but never received!"
Cons: "I could not figure out how to pay for my bag in advance. When I asked the agent at check-in they were not helpful. The check in counter does not open until two hours before the flight long lines at check in and security barely made it to gate."
Pros: "Seats very small and uncomfortable. Can't recline"
Pros: "The crew was friendly and comforting to the customers"
Cons: "Just need WI-FI"
Pros: "The flight crew was fantastic & I finally made it home"
Cons: "The flight was delayed several times but passengers were not notified. The gate marquee wasn't even updated. Once on the plane most of the reading light in my area (row 23) didn't work."
Pros: "The price was great. The flight was excellent. Crew was very nice and professional."
Cons: "The seats were hard and uncomfortable. I'm glad I was on a short flight."
Pros: "I felt deceived by Frontier. I knew paying the low fair I was going to get a bare bones trip. I was fine with paying for my own drink. I cannot believe that the airline is charging $40 bags for a carry on!!!!!! Also I had to pay an additional $27 each so my husband and I could sit together. Shame on you frontier. Of given the choice I will NEVER fly with this airline again. Everyone I tell about my experience has their own negative story to tell about Frontier. I suggest you change your practice before you go out of business. My final cost was double the original price of my original ticket. Just price the ticket as it should be."
Pros: "Timliness of Takeoff and landing"
Cons: "Too many babies on the plane. Not enough leg room Landed early. No available gate."
Pros: "Friendly crew, back to Denver ahead of time. Always a plus"
Cons: "New seats are uncomfortable. A free beverage coffee or a soda should be offered. It's not that expensive, especially when you have to pay for baggage."
Pros: "the boarding was efficient and easy"
Cons: "charges for seating, charges for luggage carry on, charges for luggage check, charges for food, no "entertainment," uncomfortable seats-didn't recline,"
Cons: "delay in boarding, miscommunication between ground and crew left us standing in the jetway for 10 minutes waiting for crew to finish preparations. Not good when you are with your 91 year old mother"
Pros: "Fantastic. Smooth ride all the way to Florida."
Pros: "Seats are not comfortable. Frontier offered tvs and no longer does. The carry on charge is just awful. Frontier is one of the only airlines that don't honor pre-tsa"
Pros: "For the price it's all good! Food I would have rated " N/A". Worse thing is comfort; seats are not comfortable and quarters are tight. But I will continue to fly Frontier b/c of savings."
Pros: "Pilot was a cowboy, quick taxi and fast flight, arrived at gate 45 minutes early. On a late flight, the early arrival was a welcomed outcome."
Cons: "I checked a hard case fishing rod tube that contained a brand new fishing rod. The case can be opened from the top and side and both can be locked. The side was the only thing locked and top opening had a simple clip on it so anyone could to easily open it up and inspect the inside. Someone cut the side lock off, took the case apart obviously looking for something and then jammed everything back together securing the cut off lock with a zip tie. After I got home late that night I noticed my lock was cut off and rod broken in 2 pieces. Very disappointed, hopefully someone at Frontier reimburses me for the damage."
Pros: "I had a good experience! I will use Frontier again in the near future as the flight experience was indeed a good one, expect for changing gates 3 times before we finally got on the plane. Could have been worse, at least the gates were close together."
Cons: "A few things that I was unhappy about......, When I went to go print my ticket for my flight, I "then" found out I would be charged for a carry on bag. I was not aware of this charge! So having to pay an extra $40.00 did not make me a happy customer! You need to let people know of such charges. Note: Also let customers know that when they print their ticket they will have choices not only on carry on bags but also seating on the plane. I took the seat given to me as I was not paying extra for the seat too! Also, I had never been charged for a soda or snack before on any other flights I have been on, So I just drank water! Good to know it was free! :)"
Pros: "Very competitive pricing, good departure times, departures were on time and friendly crew."
Cons: "Changes need make to online check in. I selected our seats 24 Hrs in advance and the ticket desk gave our seats to another couple. Flight was not full so the issues was resolved. embarrassing to staff and customers. (both partes)"
Pros: "on Time."
Cons: "Check in by computer 24 hours in advance did not work. The guy in front of me at the check in line had the same problem."
Pros: "Everything has a price - including water and carry ons; disappointing"
Pros: "Liked the meal and next flight coupons."
Pros: "the price was awesome"
Cons: "seats were uncomfortable."
Pros: "The flight attendant was funny which made me feel comfortable. The flight was faster than expected which was a plus."
Cons: "My bag got jammed in the baggage claim and I had to wait 30 minutes for the problem to be resolved."
Cons: "the web site had issues and I could not pay for my carry on, called airline, they won't help"
Pros: "Very appreciative of the attentive crew and captain keeping us updated on our very bumpy (and sometimes worrisome) flight."
Cons: "Delayed, tons of turbulence (nobody's fault but ugh), issue with the ramp that had is sitting on the plane in Philly and then our luggage took forever. Honesty it was nothing terrible, just a series of crappy moments on a late at night flight with two kids after a long weekend was just blah."
Cons: "Their pricing is very deceptive. No seat that doesn't cost extra money (minimum was $ 16) and baggage fee is outrageous. A $ 250 ticket when purchased turned into a $ 350 flight. Also they do not participate in TSA pre-check program so had to go through full security. Should be advised of this in advance, and all the extra fees. I could have flown on American for less and had pre-check. Will know next time."
Pros: "THE PRICE BEFORE ALL THE EXTRA CHARGES!!!"
Cons: "could not print out tickets night before kiosk at airport morning of flight not working stood in line long time was not informed of delay until gate flight delayed 2 hours so crew could have break.(GET THAT PART) BUT should have brought in new crew seats were horrible. really uncomfortable and no recline. pathetic tray table Really??? had to pay for seat without knowing(would like our $24 back) $35 carry on charge. NOT A GOOD EXPERIENCE HARD PRESSED TO FLY FRONTIER AGAIN USED TO BE FAVORITE CARRIER"
Cons: "Computer fraud in booking on line All company personnel caliber in performance low class Extreme cheap AC seating configuration Very poor communication skills from cockpit and cabin crew"
Pros: "The PEOPLE/staff are great from counter baggage check-in to gate and stewards. I forgot to get the name of the stewardess who was so much fun and entertaining on the flight. I noticed her energy at the gate, and then when she was on the flight, she joked and maintained a light and happy attitude! How refreshing! Unfortunate the aging fleet and overworked employees can't be better taken care of."
Cons: "I did read all the disclosures, so I was aware of other fees to add expense to my ticket which just comes across as ' not straight-forward'. So many financial penalties for not choosing the right/ best way to take your clothes with you when you travel!??? The website check-in is too messy, and misleading, also. I had to call to clarify the information on seat assignment which is a waste of everyone's time! We were delayed for an hour both at the gate and on the plane. Paying for orange juice on a plane is ridiculous! Missed my bus to Colorado Springs and had to wait another hour and a half for the next one."
Pros: "I gave two stars. One for the nice group of flight attendants and one for surprisingly not losing our bags"
Cons: "Being delayed over an hour with minimal explanation and zero apology is unacceptable. We picked that flight because it was the earliest back to Denver and were both subsequently late to meetings. The initial 25 minutes we understood, but adding an additional 30 while we were in the air and couldn't contact our respective bosses made one hell of a Friday for both of us. The seats (which we had to pay for) were glorified plastic chairs. Did not recline, had a tiny tray table, had zero pillow, and were super uncomfortable. I'm greatly confused as to why we pay a fare that doesn't include a seat, as there were literally zero free seats to choose from, and they were all just as uncomfortable. What exactly does the fare cover? Because carry on bags, beverages, and seats weren't included. The flight was approximately 4 hours long. Nearly half of that was tortuous as a child several rows ahead was having a full blown fit complete with yelling at the top of their lungs, hitting seats, etc. This was not your normal upset child on a plane, he was extremely misbehaving and there was no effort from the flight crew to ask the parents to calm him or to offer any help. It made the entire flight that much worse to watch the entire group of passengers appalled at this child's behavior and not so much as a free juice for him or even a hello from the crew to distract him. Both of us have been flying since we were toddlers and understand a crying child. This was so much more than that. We regret that frontier is often our only option for getting home to CO without purposefully booking an additional flight to another hub. Every time we have to fly Frontier we get our hopes up that things have improved and are regularly disappointed. Your planes rarely leave on time, and when they do the passenger experience is still sub par. Hoping we can get another major airline to put more flights out of Denver or Colorado Springs solely so we don't have to rely on Frontier, the unreliable carrier."
Pros: "As I said, the personnel and overall operation was good. Friendly people."
Cons: "Flight was running late when gate agent announced a 30-45 minute delay for a security sweep because aircraft was left untended. Saw the first office and one flight attendant go down jetway while passengers were still deplaning. That should have solved that problem. What happened?"
Cons: "The fee for a carry-on bag if you had a purse as well. The fee for a soda. I had to buy a seat? Never again the flight attendants were burnt out and ill tempered. No you won't be seeing me again."
Airlines flying to Providence Providence-TFGreen have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights