Pros: "Amazing crew!"
Cons: "Nothing. Everything went smooth."
Pros: "Arrived early, and that was good."
Cons: "food was sub par . first class so so"
Pros: "Crew was amazing and friendly. Clean, chargers for phones in front of the seat and free WiFi for messaging on board."
Cons: "Offered free movie watching but our iPhones didn’t have plugs for earbuds, so we couldn’t enjoy it because it would disturb others having the sound on."
Cons: "Flight from Seattle to anchorage late one hour"
Pros: "It was a quick flight."
Pros: "The crews were very friendly and helpful."
Pros: "Friendly. Good price!"
Cons: "Seats hardly reclined and had little padding"
Pros: "Best flight we have had in a long time."
Cons: "We didn’t have any food."
Pros: "Never flew Alaskan before and we loved it!! You get a lot for your money on their airlines. Very impressed!!"
Pros: "Alaska flight crew treated treated my violin with extra care. Thanks!"
Pros: "Nice, quick flight"
Pros: "The smooth ride and excellent crew."
Pros: "Other think was okay"
Cons: "No update for delay"
Pros: "Very friendly flight crew. Smooth boarding. Got in a 1/2 hour early!"
Pros: "Pilot was friendly and let us take pictures."
Pros: "The flight was on time, the crew was friendly and they even served is lunch which was tasty."
Cons: "My only minor complaint is they charge $8 to watch a movie."
Pros: "Enough leg room, even for the middle seat, frequent beverage service and attendant, well, attendants"
Pros: "I felt like there was ample leg room, and liked that the back of the plane boarded before the middle of the plane."
Cons: "The scripts didn't sound well rehearsed, and disrupted my audiobook longer than. Necessary"
Cons: "The flight was 4 hours late-when I got to the gate they announced they didn't know where the plane was coming from San Jose. Later they said it hadn't left. They gave us vouchers for dinner which I appreciated."
Pros: "On time. Comfortable."
Cons: "Not clean"
Cons: "My emotional therapy dog of 7 pounds got part of her paw ripped off on an airport escalator. Though she was bleeding profusely all over me, I was not allowed to use the first aid kit to bandage her. I had to bring her to an emergency vet upon landing in Minneapolis"
Pros: "Crew was professional, plan was clean,"
Cons: "Plane was late"
Pros: "Efficient. Quick short flight. Everything went smoothly. (Very short flight, so no beverage or entertainment service.)"
Pros: "Great crew and quick flight."
Pros: "Traveling alone - upgraded to first class - I was wearing a boot for a broken metatarsal bone, so it was awesome to have more room/comfort!"
Cons: "Cramped seating"
Pros: "Short. On time. Comfortable."
Cons: "Missed the connection. Was told they weren't offering hotels due to weather, yet asked me if I planned to get a hotel on my own. I did not appreciate the way any of this was handled."
Pros: "flight was on time"
Cons: "no services offered on board"
Pros: "Great crew, newer comfortable plane."
Cons: "Insane amount of turbulence. Delay due to lack of access to the gate prior to boarding."
Pros: "Lost luggage for a day"
Cons: "They canceled the flight with no warning, had no customer representatives to help people make other arrangements, and had a very short window of time to file for a refund. Absolutely sub par experience."
Pros: "Once again...the timeliness of all four flights was greatly appreciated."
Cons: "The boarding of my final flight from Portland to Redmond was a bit chaotic because the gate attendant did not call out specific rows for boarding. It turned into a bit of a cattle call and once inside the cabin of the plane there was much more standing around while people stowed their carry-on bags and settled into their seats. Loading from the back to front was done on the other flights and it was much more organized that way."
Pros: "The staff was fine, and food/drinks were as expected."
Cons: "The flight kept getting delayed, which is something that happens, but there was little communication about it."
Pros: "Its a short flight"
Cons: "Its a short flight."
Pros: "Everything on time Friendly crew"
Cons: "Uncomfortable seats Food and entertainment n/a"
Pros: "It was a great flight well taken care off had a window seat and fell asleep"
Pros: "Arrived on time even with delayed start"
Cons: "Short delay"
Cons: "Landing took forever, stearing on plane malfunctioned, worst experience of my life"
Pros: "Leg space big, crew fun and considerate"
Pros: "Flight was on time, entire staff smiling and friendly. I don't travel much and everyone was pleasantly helpful"
Cons: "Not much I didn't like, the whole experience was super."
Cons: "Not enough room in the seats"
Cons: "Large people that take up part of your seat should be forced to pay for first class. Uncomfortable ride for me"
Pros: "The crew was very friendly and helpful and the flight was very smooth"
Pros: "great staff. New, clean plane. Entertainment units nice option. ! bag free but usually plenty of room on their planes for most passengers carry-ons. Fresh food options are good."
Cons: "Not a great option to fly through Portland to get to Seattle from MSP but less expensive."
Pros: "Crew was nice and friendly"
Cons: "The economy seats in an A321 are uncomfortable and there is very limited legroom."
Pros: "The best"
Cons: "Provide earphones or headphones"
Pros: "Crew was friendly"
Cons: "The boarding process was rough and haphazard"
Pros: "Good service great aircraft"
Cons: "Takes along time to get off airplane with everyone getting their bags from the overhead bins"
Pros: "Flight and crew were wonderful. Perfectly smooth landing!"
Cons: "I really wonder about the boarding procedure... isn't "back to front" more efficient? What is this Comfort +, Main Cabin 1, Main Cabin 2, Basic thing? Is that supposed to make you feel better because you paid for a seat selection?!"
Pros: "all good"
Pros: "On this short flight, the flight attendant was wonderful, accommodating special requests and being fully engaged with passengers. On time departure, early arrival, overall a nice quick flight to Duluth."
Cons: "CRJ200 planes are always a bit cramped, and having to gate check anything bigger than a small purse is an inconvenience. Hopefully the fleet will change over to the Embrair planes soon. Beware 'Basic' flyers (cheap tickets): you are not eligible to take an earlier flight even if available."
Pros: "individual TVs"
Cons: "it would be great if you could not use all those one-use plastic cups. waste is a real issue in the US and the solution is using re-usable items like washable cups. Unboarding was a nightmare and it started to get really hot waiting to get off."
Pros: "Crew very good"
Cons: "Breakfast sandwich was close to tasteless; all bread, very very little filling."
Pros: "Food was excellent. I had the pasta. Loved watching movies."
Pros: "The crew was very friendly. Boarding was quick."
Cons: "Seat size in Comfort+ was still cramped. The person sitting next to me(in the middle was a fairly large (height not weight) and his arms and shoulders were pretty much flowing into my seat( I sat by the window). Leg room of course was fine. Very cold draft coming from the airplane(window?)"
Cons: "I was assigned a seat on the last row of the plane--these not only don't recline, but it feels as though they push you forward. Also, the engine sound was so deafening with such intense vibration that I was unable to hear the flight attendant speaking to me from 2 feet away, much less anything overh"
Pros: "On time boarding. Good entertainment options, friendly staff"
Pros: "Great food and bev service"
Pros: "Very friendly crew with a clean plane!"
Pros: "It is a busy travel day and this flight was unbelievably smooth. The entire crew was competent and friendly."
Cons: "Seat assignment at gate and it changed 3 times to Accommodate others."
Pros: "The staff are great very nice pleasant"
Cons: "Wifi doesn't work for long time and have wait long periods to watch something. TV on head reat is nice"
Pros: "Crew was great"
Cons: "Absolutely no entertainment for a flight that had way more people than my first one. Food options were horrible!"
Pros: "I always love long international flights because of the hot towel and other fun extras you don’t usually get. The meal was excellent and there were plenty of entertainment options for everyone."
Cons: "We barely made it through a storm. Super scary. Even the pilot said we "barely made it" over the speaker. I would rather be hours late getting home than feel like my life was possibly gambled with. I have my pilot's license so I am not unfamiliar with having to create an alternate flight plan when inclimate weather strikes. However, this was scary. My boyfriend quietly had a panic attack while we were on board. Would not fly Delta again because of this experience."
Pros: "Uneventful and on time"
Pros: "Tried the free WiFi and movies"
Pros: "Easy boarding nice clean and spacious, I am tall so it is sometimes difficult to have enough space in aricraft. Staff was very nice, polite and helpfull during the long 12h flight, very nice job indeed!"
Pros: "Got moved to an aisle seat instead of the middle. The flight wasn’t full so the crew planned ahead and got several people in our party better seats."
Pros: "Crew was fantastic and very helpful."
Cons: "Not sure who was in charge of loading the plane with food for purchase, but they forgot it all entirely. The crew was kind enough to give extra snacks. Kinda curious how you forgot to load a plane with food for purchase and how did the crew not notice in advance? I would think that is one of their checks of the cabin. Not mention who ever signed off saying they filled the plane with food for purchase lied. Very frustrating not only for the crew but for the passengers."
Pros: "Entertainment was good and staff was pleasant"
Cons: "Delta assigns seats at boarding, miss when you could pick which seats you sit in. I bought my sisters ticket, hoping we would then be able to sit together but we both ended up in the middle in different rows."
Pros: "Entertainment is so appreciated on long flights. It was quiet. Snacks done quickly. Took a long time to board, but the flight was full. We were delayed out of gate because of this. Unloading plane went fairly quick but could have been a problem for short connections. Those people should have been allowed to leave first."
Cons: "Seatsnare ridiculously tight for a 6ft man."
Pros: "I missed my flight and was not able to rebook any of it, losing 600 dollars..."
Pros: "Funny people at the gate, all was smooth and on time"
Cons: "It was too hot in the cabin, which is unusual (usually, I freeze)"
Cons: "My suitcase was ruined."
Pros: "It was a good flight"
Cons: "Never made it on this flight and in the end my luggage was lost."
Cons: "The plane was about 10 minutes late departing (not too bad), but the Entertainment System was down for the flight, meaning that in addition to entertainment, the USB and outlet charging was not working and you couldn't see current flight status."
Pros: "In-flight entertainment (if you brought a tablet or laptop with you), yummy gluten free pretzels, good flight attendants."
Cons: "A complimentary sandwich would have been nice for a 4 hour flight."
Pros: "Had a chance to download the entertainment app during layover, so could take advantage of movies available on second flight. Crew still good; gate attendants friendly; snacks/drinks readily available."
Pros: "The food, comfort and service of Delta One class have continued to excel. Since this was a scheduled late departure and they still offered the full menu, I chose to have only the appetizer portion. This turned out to be a fine soup, salmon salad and multiple extras. This was perfect for an 11:00 PM dinner."
Pros: "Crew was polite"
Cons: "Rocky takeoff"
Pros: "Everything was decent, good entertainment, nice crew, etc."
Cons: "Nothing was bad."
Pros: "Ditto from above"
Cons: "Ditto from above"
Pros: "Exit sear so plenty of room"
Cons: "Changed gates without notification"
Pros: "Great crew."
Cons: "Very cramped seating on this plane."
Cons: "On landing it felt like we crashed into the runway. I think it would have been helpful to have the pilot tell us what happened."
Cons: "Internet WiFi"
Pros: "Seem to be a smooth and direct flight"
Cons: "The flight was fine however my seat was next to the bathroom and people would occasionaly Bump in to me ."
Pros: "I cant say nothing but can say everything was good"
Cons: "I cant say nothing but can say everything was good"
Pros: "Great to always feel comfortable while traveling."
Cons: "The legroom is non-existent. I sure wish airlines didn't try to put so many seats in each aircraft."
Cons: "No flight"
Cons: "Our flight was delayed out of Mpls 2 hours so we had to rebook everything since we would miss our connection in Denver to Honolulu. The process of rebooking was terrible -- took almost 2 hours standing in line and the booking agent wasn't knowledgable Had to make an additional stop in LAX and arrived in Honolulu 5 hours later than we were supposed to. VERY disappointing experience all around!"
Pros: "Flight was quick and the flight attendants were nice"
Cons: "I'm 6' tall and my head was above the headrest, so it wasn't super comfortable to lay back."
Pros: "Service and respect very good"
Pros: "The trip went smoothly and it was on time. The Crew was nice and efficient"
Pros: "The friendliness of the crews."
Cons: "The landing was a little bumpy."
Pros: "Always raved about my experience. This time was not impressed. The people who initially took our bags were great, there after... not good."
Cons: "Arrived at 0750, ahead of schedule and waited until 0915 to get off the plane due to an error with the gate and then a malfunction of equipment. Now waiting for our baggage for 40 min. still nothing. Disappointing start to an already short vacay."
Cons: "It was not made clear at all that I was buying a basic economy ticket and was not going to be allowed to take a carry on. That was really frustrating."
Pros: "On time Friendly staffs"
Cons: "There was no provided entertainment"
Pros: "So grateful the flight waited for us because our flight was delayed because of mechanical problems. The take off and landing were great and flight attendants Were great also. Snacks were marginal but served with a smile!"
Cons: "Snacks and that our previous flight was delayed and the stress of not knowing if we would make our flight"
Cons: "The crew & boarding. Awful snacks."
Cons: "I'm disappointed that I had to pay to watch the flight tracker, that it wasn't a free option and I had to be continually subjected to commercials that were irrelevant to me."
Pros: "On time, safe, good landing, friendly crew."
Cons: "Stingy on drinks. No food. No on board entertainment."
Cons: "milk products in the snack bag, gross."
Cons: "Landing at dulles - we had to deplane from the outside. Would be nice to have it connected so we walk from plane to covered ramp inside to airport. Didn't serve a snack and they usually do."
Pros: "The flights were wonderful. Boarding process went smoothly."
Pros: "One of the best flights I have ever been on! Everything was right on time."
Pros: "No wi fi for this flight, I get it that it's a small plane on a short journey but I really miss it when it is not there. My food assessment is just based on the free snacks as I didn't buy any food but the classic peanuts would be better than the snack mix provided. The crew I feel for as they, I am sure, felt the stress of the flight being late to get in (and thus causing the other flights of that particular plane to be behind). The free sandwiches offered by SFO as an apology were a good thought but no substitute for timely delivery. Not a nock on SFO just an unfortunate circumstance."
Cons: "Same.as above."
Pros: "On time, smooth ride and fantastic landing in a small plane."
Cons: "There is apparently nothing between the floor and the outside of the plane because it was very cold upon entering the plane and it got considerably colder on the route. The cabin temperature was fine but the floor was freezing on both outbound from Bend and inbound."
Pros: "I appreciate that United hasn't gotten greedy with baggage charges and has kept their seating comfortable. Last Frontier flight was RIDICULOUS!!"
Pros: "The staff was friendly"
Cons: "Can't rate a flight that was cancelled 2 1/2 hours before it was to take off. They cancelled my flight, re-routed me to three flights going through la. I talked with a gate agent who got me an earlier flight to L.A bit the layover was huge. Was supposed to be in sac at 11am got here at 5"
Pros: "I really like almost everything about flying with Lufthansa."
Cons: "Checking in and obtaining my boarding pass was a less than satisfying experience. Initially I could not check in until arrived at the airport because the first leg of my trip was Lufthansa through United? I tried to check in on BOTH United and lufthansa's website neither worked. I then spent about 45 minutes on the phone with a Lufthansa representitave just to find out I would be unable to check in until I arrived at the airport the next day. Once I checked in to the airport I could only get my seat for the first flight and was told I would have to get my subsequent seats while on layover. When I arrived at my layover, while trying to get my seat for the next flight I was told they were overbooked and I would have to wait 'over there' until they could figure out a place for me to sit. But when the attendant printed my ticket she was shocked to find out I had a seat, and angrily reported that 'I don't know how YOU got a seat, but you did. So go get in line for the flight!' That said, I did get in line, I did get fairly decent seats the whole trip, and all but one employee were overly helpful and nice. However it would have been far less stressful if I was just able to check in for the initial flight."
Cons: "Every flight I had was delayed at least an hour, and one of my flights was delayed 2.5 hours, which caused me to miss an important meeting. When I asked why it was taking so long, the United customer service representative was very short and somewhat rude. Not a great experience this time that's for sure."
Cons: "seats were extremely uncomfortable"
Cons: "The flight was delayed multiple times causing me to have to literally run across airport to catch international connecting flight. Gate crew did very little to assist me in securing an alternate flight. On board crew did little to assist me in finding out information and getting me off the plane quickly to get to my connecting flight. Overall they showed little empathy and customer service."
Pros: "When I got on the plane"
Cons: "Late by more then an hour and I missed my connection home. I had to stay the night in Denver and miss a day of work. This cost me an extra day and about $1000 worth of missed revenue."
Pros: "It was a good flight."
Cons: "No complaints."
Pros: "Overall good flight. Very quick! :) nice pilot"
Cons: "Nothing in particular."
Cons: "One strange thing happened on my United airlines flight. The crew announced before we boarded that there wasn't enough overhead space for rolling bags and encouraged us to check them in. Upon boarding they announced that all overhead space in the back was full. I sat in the back and noticed that the crew closed the overhead compartments even though they were mostly empty. Another passenger opened an empty one and the crew came over and closed it right away, though many people were still boarding. What's going on?"
Cons: "Very slow boarding. The entire last boarding group had to gate check our bags, despite there being lots of room in the overhead bins when we got on. Then we had to go to baggage claim to retrieve them, rather than having them unloaded quickly and returned to us when we de-boarded. My carry-on is no longer clean; it not has big black spots on it, and came though the baggage claim partially wet from the rain. I was not happy."
Cons: "Flight was over 2 hrs delayed so I couldn't even take the flight. Waste of my money. Paid 330 dollars and got nothing. Now United nor you guys are helping. Never again will I use this site"
Pros: "Comfortable seats ,they seem to have a new ergonomic design that make them more comfy . More leg room even in regular economy seating."
Cons: "Staff wasn't very talkative just kinda did the basic beverage service and that's it . Not rude but not overly friendly either . The crews that work for Southwest make you laugh and they're so much more interactive with passengers ."
Pros: "Great flight crew. MSP airport was outstanding"
Cons: "Flight delay"
Cons: "Delayed three times"
Pros: "Flight attendant and pilot were great, smooth flight."
Cons: "Despite pre-checking in for my return flight I wasn't given an actual seat assignment until I was at the boarding gate. I has previously asked two United employees for assistance with my seat assignment (one of whom was customer service, go figure) and it took a third request from a different gate agent to actual get a seat assigned."
Cons: "I'm not a cofee guy , meat and potatoes right. The carmel wafer cookie thing, not bad. I like peanuts one bag plain, one bag honey roasted perfect. Then the second carmel wafer came, I guess what choice do I have. The accountants have won, flat tasteless wafers fly best due to form factor plus most will not take another once they've had the first. Maybe several selections of the flavored wafer cookie? Imagine beer with a salsa wafer, wine with cheese garlic wafer, coffee and cheesecake wafer. In app selection or purchase by seat number. You customize your entertainment and refreshments. Yeah you had to pack light and get a millipeeper scan, but now for some reward. The new plane is nice, smooth surface seating, clean carpet. Not grossed out at all. Could not review the toilet, have never been. The wafer thingy is not refined enough yet. easy fix."