Daily cleaning, installation of cabin HEPA filters on flights from Minnesota to Stockholm Arlanda Airport
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Scores according to KAYAK customer reviews
Cons: "It would be better if the plane was cleaned before boarding. The row where I was seated has potato chips all over the floor. Pls. clean your plane before boarding."
Pros: "Swedish lady good, Spanish lady not as much."
Cons: "Spanish lady."
Cons: "frankfurt airport security is a nightmare"
Cons: "Multiple delays. Need to offer back up flights and hold connections for delayed flights."
Cons: "Seat was super narrow."
Pros: "Clean and very good stewardesses"
Cons: "Could not have been better"
Pros: "Everything was pleasant as expected except for one thing, mentioned below."
Cons: "45 minutes late taking off. Could have been the airport's fault rather than the airline though. I don't know."
Cons: "Late departure. No roof during queuing for loading and rain..."
Pros: "The stand was really kind."
Cons: "I was"
Pros: "I think it must have been a brand new plane. Good comfort. USB-charger for each seat."
Pros: "The staff and other guests are always so polite! Getting the SAS Lounge Pass is always smart."
Pros: "All around everything was excellent. Will most likely always fly SAS between Riga and USA."
Pros: "Crew were very pleasant. Flight was smooth, even though did not leave on time & therefore arrived later."
Cons: "More selection of food, more variety of sandwiches and bread used."
Pros: "Timely & helpful"
Cons: "SAS has introduced hand luggage measurement and weighing at checkin, for a maximum of 17.5 lbs or 8 kg. SAS does not care if you have flown on another transatlantic carrier, which allows more than 8 kg. Then you need to start emptying your hand luggage at checkin. The whole checkin process was a big mess, the contract employees eg. at Heathrow do not help much (they probably do not do this to any other airline). SAS staff does not remind you to take your IDs and passport, medications etc. from your hand luggage, which is then checkedin luggage as opposed to hand luggage. It is obvious that transatlantic passengers have more hand luggage than many local passengers."
Cons: "How possible with any criteria could charge 33€ for 1.5 such exagerate no good company at all .."
Cons: "Internet page for buying excess baggage was difficult to understand."
Pros: "I slept the whole way through"
Pros: "on time polite staff comfortable flights with free coffee"
Cons: "charging for bags"
Pros: "Free coffee in the plane"
Pros: "The customer service was great & they attended to my son who has a disability & flying on his own. He arrived well & happy so we were pleased with the service."
Cons: "Didn’t have veggies good on board"
Pros: "Airplane was fine"
Pros: "The seat are different from any other airplane I've traveled with the way the recline make a tremendous difference in the comfort."
Cons: "I didn't get any veg options for my dinner at all"
Pros: "I mean, it was how a flight should be, painless."
Cons: "Water and beer paying"
Pros: "On time and courtesy"
Pros: "I was able to keep window open for the whole trip. Few others kept the window shade up."
Cons: "Loud engine sounds. I wore ear plugs but they were not enough. Must invest in noise cancelling headphones if I fly with SAS again, apparently."
Pros: "Upgraded 2 biz 4 reasonable $, everything great"
Pros: "Nothing at all"
Cons: "Fight was canceled and no email or communication was possible with this company. Called SAS office - CLOSED. Stood in line for 2 hours and no one came or announced anything. Checkin agents were on dope-no help and checking machines not working!"
Cons: "Delayed departure. Temperature in cabin was uncomfortably hot while waiting for departure."
Pros: "It flew"
Cons: "The effort put in to work with change of plans"
Pros: "Not enough space to store items."
Cons: "After losing the bag they had charged me 60 Euros for, it took them over 24 hours to trace, retrieve and deliver the bag. They made no offer to refund the fee, which any reasonable company would have done."
Pros: "Too upset to continue senseless survey"
Cons: "Vacation ruined"
Cons: "Only water or coffee/tea. Not even soda."
Cons: "Crew service is very poor"
Cons: "See above"
Cons: "Miserable cramped seating ."
Cons: "1st class could not board because that area was not cleaned"
Cons: "That it was cancelled"
Pros: "It was canceled!"
Cons: "It was cancelled!"
Cons: "The fight was cancelled due to the on-going Swedish pilot strike."
Pros: "The Plus Seating was really good"
Pros: "Everything was great!"
Pros: "Arrived safely"
Cons: "Warm bus at the Reykjavik airport"
Cons: "Need reasonable charge for checked bag, room so even a small person can sit with shoulders straight, breakfast on overseas flight. Seat depth has shrunk. Hard to hear announcements with airplane noise — air circulation?"
Cons: "This survey is broken and keeps sending you back to step 1. Icelandair staff were full of misinformation. Chicken sandwich was full of shrimp, which is a major allergen."
Pros: "The crew was very nice."
Cons: "I sat next to a very large man which made the flight very uncomfortable. Also, the coffee was only about 1/2 full."
Pros: "Crew was friendly, food was pretty good and I like that when they made announcements we could hear them. With some airlines the crew mumbles and one can’t hear a thing. So thank you for speaking loudly and clearly. Also, the seats were actually pretty comfortable."
Cons: "The shuttleling between terminals at the airport is Iceland is a bit unorganized and the wait is long; or at least seems that way when a person is jet lagged."
Cons: "Crew was ignorant and rude. No assistance from crew during boarding. Plane was parked in the farest place of airport where we were brought by 2 buses. Waited last passengers for 40! min and stood in the bus. Flight was delayed."
Cons: "I was very disappointed that it cost me 152.00 to check one bag."
Cons: "I was unaware of not being able to have my personal item with me when in row 9, so i tried to grab what I needed out of my bag- but was VERY rushed by the crew. No access to entertainment for that 6 hours."
Pros: "Nothing remarkable."
Cons: "No food at all not very comfortable seats."
Pros: "Very well handled and friendly staff"
Cons: "Personal carry on item size is absurd . Out our small personal backpacks were deemed too large so we’d had to check our other carry on bag"
Pros: "Good movie selection."
Cons: "Costed 70 dollars to check my bag I, I didn’t see that coming. Don’t forget your headphones. Also wasn’t any snacks on the 6 hour plane ride. They did have drinks though."
Cons: "Let know all the hidden costs before buying tickets"
Pros: "Quick and easy boarding passes where in my IPhone wallet. Made it a breeze"
Cons: "Nothing not to like"
Cons: "Longgggggg wait time checking in. Not enough gate agents"
Pros: "Comfortable seats. I slept the whole flight!"
Cons: "The layout of the terminal in Reykjavik is obviously under renovation, but they could still make it look presentable"
Cons: "Our flight was delayed two hours and we were given no notice beforehand."
Cons: "The flights were booked too closely. We sat in Minneapolis for over an hour after departure time because they didn’t have crew enough to load baggage. That is unacceptable for the price paid and has messed up our vacation."
Pros: "The seats were roomy and comfy and I was glad I didn’t have to pay extra for a seat like other airlines."
Cons: "Boarding was very confusing and the customers reacted by plowing Willynilly down the ramp nano seconds after the physically challenged were wheeled on to the plane ignoring the airline staff at the gate. I went with the flow praying I would not get arrested. We boarded a total of 40min late . Second if I am paying for my baggage I should not have to wait 30-40 min for them to come out at baggage claim."
Pros: "Nothing I want my money back."
Cons: "My flight to Iceland got cancelled. So I didn't fly back from there. I want my money back!"
Pros: "Courteous staff"
Pros: "Very professional staff. Boarding went fine...they actually boarded the back of the plane first! Way to think logically! I expected to bring my own snacks, so can't really rate the food."
Cons: "Same issues most have...Cramped seating, no leg room."
Pros: "The price was fantastic for a round trip flight from the US to Europe."
Cons: "As is with all airlines, boarding and deplanting was awful. The airport in Iceland left a bit to be desired, but I don't know that you can really fault the airline for that."
Pros: "Servers in uniform."
Cons: "Lost luggage."
Pros: "Soft music and a bottle of water welcomed us. The technology to learn about Iceland , safety features of airplane and avaiblity to movies, music etc was outstanding!"
Cons: "The construction at Iceland airport but understand must do this."
Cons: "No attempt to resolve missed connection and customer service was awful and rude. We were on our own to book new flights and find a hotel. We also had to pay additional fees."
Cons: "No food offered. Attendants were not vigilant in trash collection. After being told specifically that my bag WOULD get to Munich with no trouble, BOTH of my bags were left behind as well as the bags of many other passengers."
Cons: "Boarding the bus was crowded, disorganized"
Pros: "Nothing to complain about. Satisfied customer."
Pros: "Everything A-OK."
Pros: "Free water was a nice touch. Being able to track progress with seatback screen was nice too."
Cons: "Gate agent at MSP told us our bags were checked through to our final destination in Bergen; he should have also explained that although bags are checked through you still have to physically get them at Reykjavik to go through Customs."
Pros: "Check in was easy"
Cons: "Right in next to the bathroom. It smelled bad the whole 6 hour trip."
Pros: "The flights felt short and were comfortable. The layovers were not long and everything was on time."
Cons: "There was no food provided even though it was international."
Pros: "See comments above."
Cons: "See comments above."
Pros: "Seats weren't cramped, crew was friendly, seemed very efficient. It's like the Southwest Airlines/virgin of international travel"
Pros: "Surprised that on a trans- Atlantic flight food was not provided at no cost, even a cookie or peanuts."
Cons: "Our luggage did not arrive in Brussels at end of our flight, as of 1730 next day we still don't have belongings. I now have to shop for toiletries and clothing that I bought especially for my vacation. Very disappointing."
Cons: "Still looking for my checked bag. Seat are very uncomfortable."
Pros: "Being notified of delays"
Cons: "Delays....no one picked up our trash on board until we were landing."
Pros: "They really took care of us. No one controls the weather and the delays caused by it. Icelandair helped make that delay as comfortable as possible."
Pros: "It is a very nice flight across the Atlantic. I would and have taken it multiple times."
Cons: "The food options are not very great but it's what to expect why getting a cheaper flight. I'd rather have it this way than pay extra overall for better food."
Cons: "Did not realize that free meals were not provided. The trip ended without eating for 9 hours, as no hot meals were offered."
Cons: "Flight was delayed from Reykjavik over 1.45 hrs, which made us barely able to catch the connecting flight in Stockholm. Were told wrong info by an attendant that we had to go thru customs in Stockholm. Were not told by Denver check in staff in Denver that we had to pick up our one checked bag in Stockholm, and rechecking it before getting on the SAS flight to Gothenburg, so the bag got left in Stockholm.."
Cons: "Our flight left late so we missed our connection to Paris."
Cons: "Should never of booked with only 50 minutes to next connection, plane was late on first leg, rebooked on another flight changing planes twice and came in 8 hours later then planned."
Pros: "The planes were exceptionally clean and the staff were friendly and helpful. I would fly Icelandair again. So impressed!!"
Pros: "Good flight, friendly flight attendants."
Cons: "Flight delayed, food not included, even on overnight."
Cons: "Our flight to Reykjavik was delayed due to the air traffic control strike and as a result, we were going to miss our connecting flight to Paris from Reykjavik. Iceland Air didn't have a representative at the gate in MSP (instead, they seem to have contracted employees from Sun Country to manage check-in and boarding) so they knew nothing about any connection flights and couldn't help us whatsoever."
Pros: "Friendly staff, clean aircraft. Was very pleasantly surprised at how organized, clean, and neat things were. Will definitely be flying Icelandair again and will recommend to others. Also planning a trip to Iceland because it was just that great!"
Cons: "Terminal seating was limited but I believe they are renovating or under construction to address this issue. Was not that big of a deal to me or my boyfriend because we had been sitting for hours anyway. We just made ourselves comfortable on the floor."
Pros: "Easy booking, checkin and boarding process. Overall a smooth experience."
Cons: "The seats were not of the typical comfort level that I have had on other international flights. It felt more like a longer-than-usual domestic flight."
Pros: "Nice new plane. Friendly stewards."
Cons: "We still don't have the one bag we checked 30 hours after landing. The line to customs was unbelievable in Iceland. We were only changing planes, not staying, but we were funneled into a hallway with about 500 other people waiting for 6 customs agents to talk to every person and stamp every passport. We were very late for our plane, but they held it for us. Finally, although the interior of the plane was new and well appointed, the bottom seat cushion had very little cushioning. Compared to other airlines it was hard."
Pros: "I managed to get a comfortable seating"
Pros: "On-time performance, upgrades, staff"
Pros: "The boarding was smooth and quick, flight arrived early. Service onboard was very good"
Pros: "Boarding/ticketing/getting off the plane was all super efficient and quick. All the staff was super friendly and helpful. Made traveling so easy and stress-free."
Pros: "Great service, easy boarding, good flight."
Cons: "Cramped seats, like everyone."
Cons: "Air Canada sucks. Not only did they delay our flight by 2.5 hours, it took them nearly an hour to get our baggage claim!"
Pros: "Flying to/from the US in a wide body is always more comfortable than a smaller plane. Air Canada buy on board, ability to purchase Business Class meals in economy (pending availability) and swayback entertainment continue to be Air Canada’s strengths."
Cons: "Air Canada can speed up the boarding process by making announcements asking passengers to step out of the aisle to let people pass AND remind passengers to place one bag under the seat and one in the overhead bin like they do on US carriers. Service is always pleasant but nothing exceptional. I find FA’s on American to be friendlier."
Pros: "The crew were very good. In any case, I shall fly with AC again."
Cons: "Lining up to check in with bags. The customers were "sorted" but I finished up on a very long line with only one person serving; after 30 minutes, that person just wandered off, presumably for a break. We, on the queue waited for 15 minutes for a new person to return. When it was my turn to check in the process took no more tan 30 seconds whilst for others it had taken 10 minutes and more. Dreadful experience. The choice of entertaining films was limited on my flight; normally AC has a wide choice."
Pros: "Everything went well From boarding to exiting the aircraft."
Cons: "Our flight got cancelled in toronto Lester B Pearson Airport due to a snow storm and we were stuck in the airport for almost 24 hours and we werent even offered a hotel for the night. So we decided to book a hotel for the night through Kayak and paid over $200. Went to the hotel and were told there were no more rooms available until the next day. We called kayak customer support and they wouldn't refund our money!! Horrible experience never again! Never flying Air Canada again !!"
Pros: "Crew and flight were great"
Cons: "Not great food, but that's ok."
Pros: "Great flight"
Cons: "The fact that there were no snacks"
Pros: "on time, courteous and helpful flight attendants. Good food in the right amounts."
Cons: "never easy to sleep properly, but was able to rest and sleep enough."
Pros: "Clean and friendly"
Pros: "Easy to board and pass through customs on the way to Canada. Crew was nice. Overall a pretty average flight."
Cons: "Entertainment system was broken for my seat. Screen wouldn't work properly. This was a problem in every seat I sat in."
Cons: "Flight was cancelled due to weather where the arriving plane was coming from. Apparently no other planes or crew were available to fill in. Interestingly, my daughter in Minneapolis knew before we did that our flight was cancelled. Poor communication. My son who was traveling with me was able to get help from Fatima on the "white phone". She got us to Winnipeg on a midnight flight and we then booked a $1400 Delta flight to Minneapolis from there. We needed to be there by 10 am to attend the legal adoption ceremony of my daughter's infant son. It was very close but we made it. Sorry to say but flying is no longer a pleasurable, exciting experience. Janet Davis"
Cons: "As soon as I got on the plane everything was fine but this flight was also delayed by an hour and I had my relatives waiting for me. On top of that they sent my bag to Buenos Aires which was the planes next destination. My bag was eventually brought to my home. Overall the experience with Air Canada has been horrible. And I lost 2 full days because of the airlines' delayed flights."
Pros: "The crew were polite and friendly."
Cons: "It was a 3-hour flight, so there was no entertainment."
Cons: "Flight cancelled until the next day and then delayed again without sufficient notice . Air canada hasn't offered us anything worth making up missing a day out of our vacation"
Pros: "It was good flight experience. Friendly staff and comfortable flight."
Cons: "The entertainment system was very old and kept freezing. It was difficult to use."
Pros: "Clearing immigration in Vancouver is very convenient"
Cons: "Food choices are limited and expensive."
Pros: "It was a fast flight."
Cons: "Leg room."
Pros: "We did not make it to this flight since it was cancelled"
Cons: "We were rebooked on a flight with a short connection to London and they bumped us off that flight claiming that they could not get our bags in on time. Very poor customer service."
Pros: "Flight staff was nice."
Cons: "The plane was VERY tight. It is probably the plane with the least amount of legroom I have been on, very uncomfortable. The flight staff, although nice, was uninformed of the necessary paperwork to enter the DR and, as we landed, it made a big mess because no one knew what they needed and had to start filling out paperwork all at once."
Pros: "There's more leg space and better programming on Air Canada flights"
Cons: "Staff were rude, my headphone jack was broken on our way home, we boarded very late both directions."
Pros: "Incredible plane!!"
Cons: "Bathrooms and seats need to be longer!"
Pros: "seats felt like they were bare to the metal"
Cons: "Pleasant a/c employees"
Pros: "Late, no food"
Cons: "tight seats, charge for food"
Cons: "Airline oversold seats for my son's flight -- even though I bought my ticket back in April for a flight in November. This is absolutely ridiculous."
Cons: "We were delayed taking off. We boarded on time but then had to sit and wait in the plane for almost an hour before taking off. We had a connecting flight in Toronto and thankfully made it but some people missed their flights."
Pros: "Roomy, professional, friendly. Very efficient. Beverages, meals and snacks were timed well, so that the long flight felt like it went much quicker. I'm not particularly picky or spoiled, so me rating the breakfast and lunch as great, may not be the same fOr others. But my meals were delicious to me. I would definitely fly Canada air again."
Cons: "No complaints."
Cons: "Seating - I had to ask for a different seat as I am a tall large man who does not like to sit in the middle. Seating was changed upon request."
Cons: "Small plane. Poor service. rough landing"
Cons: "Flight out of Newark delayed so we were going to miss the connection. We were rebooked to fly via London but we lost 6 hours in Rome. Air Canada attendant at Newark said the flight was always delayed and passengers regularly needed to be rebooked. You should recommend air Canada cancels selling this itinerary or bringing the Newark flight forward to de risk any delays"
Cons: "They overbooked. Almost didnt get one"
Pros: "Good entertainment"
Cons: "The flight attendants were not very polite. One of them spilled one of the dinners right next to me and hardly cleaned it up. I waited for her to come back to clean it but a few hours later, I just cleaned it myself (even though she spilled all of it)."
Pros: "Crew was nice."
Cons: "My one checked bag did not arrive,. And when I reported it, there was no tracking for it. It was stressful because I had one night before I was leaving for a back country trip and the " lost" bag had " no hits" when the bar Cade was scanned. So I spent hours trying to find someone who could assist me. I lost one whole vacation day dealing with the bag issue. Sure wish I could get some compensation."
Pros: "The crew was good"
Cons: "The flight was delayed several times, and then they lost my baggage, when I landed in Chicago, no bag. A person from United Airlines called me at 7:00 AM the next morning and said that they had my bag. He directed it to GRB that day. Thanks to him I got my bag back!"
Pros: "The staff offered a hotel and voucher for for 24hr delay but I was still unable to make up for lost travel time."
Cons: "I missed my connecting flight to Dublin because the plane was delayed nearly three hours. I received a new ticket for 24hours after my oringial connecting flight. When I arrived in Dublin my baggage had been placed on the wrong flight."
Cons: "11:45pm flight delayed by over two hours! Boarding was unorthodox and time consuming given the arrival of the delayed flight. Due to the delayed arrival of the aircraft at Los Angeles, the gate assignment was given to another aircraft and we had to board a bus and be ferried to a remote field at LAX that was literally 15 minutes a way by bus in order to board the flight to Toronto. The boarding process was incredibly time consuming and inconvenient. Flight ended up departing Los Angeles at 2:15am."
Pros: "Everyone was very courteous to us. Very little turbulence on trip. Flying is very easy today more than Even 5 years ago. I will fly again on Air Canada"
Cons: "Small basic meals"
Cons: "Flight was great. Kayak was a nightmare to work with."
Pros: "Decent flight"
Cons: "Delays are part of travel, but they're ridiculous and I am unhappy with the delay leaving Minneapolis. It caused all sorts of problems down the line because it caused me to miss my connection, take different flights, and come into Munich much later than I had expected. Also, you Canadians don't have Sudoku in your magazines. Why?"
Cons: "Love it"
Pros: "that the crew was friendly"
Cons: "food was awful"
Pros: "Great choice of movies. Crew came around on a regular basis with water and juice, plus 2 meals and a snack. The Crew was very professional and kind."
Cons: "They didnt board by area or rows for ecomon it was a mess on the plane with people from different sections trying to find overhead bin space and get by each other in the aisle. When the person in front of me tilted her seat it was inches from my face, not a good feeling. The leg room was adequate. The Boeing 737 is a nice aircraft."
Pros: "Seats were comfortable. Flight was smooth. Food was decent."
Cons: "Flight attendants were unfriendly and rude."
Pros: "Boarding and timeliness ok"
Cons: "Apparently my bag was searched. My portable water pick was taken apart and broken. Bags took 4 days to get to us."
Airlines flying from Minnesota to Stockholm Arlanda Airport have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Minnesota to Stockholm Arlanda Airport
Masks required on board, masks provided on flights from Minnesota to Stockholm Arlanda Airport
Social distancing seating
Middle seats unavailable to book on flights from Minnesota to Stockholm Arlanda Airport
Testing for antibodies, testing for symptoms for flights from Minnesota to Stockholm Arlanda Airport
Waiving of change fees. Search flexible flights from Minnesota to Stockholm Arlanda Airport