Late gate change. Delta’s gate 37 is actually gate 24B- of course it is because it’s LAX. Delta staff acts as if 37=24B is the new math and we are stupid to not know this conversion. Delta staff acts surely and borderline hostel. Not sure if this is LAX or Delta’s culture. Either way, it stinks.
The check in process here in Phoenix was horrible. Incompetent agents, lack of staff, management indecisive, and lack of any urgency for passengers whose flights were set to leave. The flight crew were tired and stressed though that could be Delta's fault. The pilot was a pro! Thank you for the smooth flight!
Flight was canceled by Delta at the last minute.
Pros: "The guy working the terminal was very helpful."
Cons: "There was some grouchy lady working the terminal and she put a damper on everyone mood. Could put my seats together without me paying an up charge."
Pros: "It was a safe journey good rest and a very smooth operation"
Cons: "More vegan options"
Cons: "Was not offered a drink in first class prior to take off."
Pros: "Flight crew was ok and boarding was really quick"
Cons: "Terminal 2 security at LAX is awful and inefficient Also plane had a malfunctioning switch and it took them 1.5 hrs to fix while we are on the plane. This was 1.5 hrs delay on a 58 minutes flight. :("
Pros: "Crew, chairs, entertainment"
Pros: "All was good"
Cons: "All was good"
Cons: "As usual, the food is pretty mediocre even in first class. Edible but now much more ."
Pros: "Awesome prompt and courteous service."
Pros: "Inflight movies and charging stations at every seat at the delta Gates and at every seat on the plane."
Cons: "We had originally reserved a window seat and an aisle seat but when they changed our flight they put us by the window seat and the middle which we didn't like."
Cons: "Got a stiff neck cause the seat would not go back. Makes it difficult to see the entertainment with my progressive lenses"
Pros: "Wi-Fi and movies to pick from,super!! Nice music while loading and unloading. Calm feeling with everyone,brilliant idea. Keep it up!"
Cons: "Best flight, security our always the downer in traveling."
Pros: "Boarding was on time and the process was efficient."
Cons: "The flight attendant could not serve coffee or tea due to "no potable water" onboard! The electric outlets at each of our first class seats were not functional, both the USB ports and the electric plugs did not work so we were not able to charge our phones during the flight. When I mentioned this to the flight attendant her response was that she had not received a report that the electric was not working. No other assistance was offered. There was very little legroom even though these were sold as first class seats. The plane was old and dirty, the armrests were sticky."
Pros: "Great service by crew!"
Cons: "Took too long to get on board."
Pros: "The flight was delayed by 50 minutes and then they underestimated the time to de-ice."
Pros: "The crew was organized and made us all laugh, and had a great personality."
Cons: "I upgraded my seat and paid extra for one with more room. And I wasn’t impressed with my upgrade, doesn’t feel like more leg than regular seats. Comfort was below average."
Pros: "Got an upgrade to econ comfort"
Cons: "WIFI wasn’t working. USB charging port wasn’t working either"
Pros: "Not much to like"
Cons: "Poor customer service, panicking customers for nothing and just general lack of consideration for paying customers. Definite turn off to Delta. Not planning to use this airline agaon"
Cons: "The crew was late so we were delayed two hours. I find that extremely infuriating when you are a passenger and have to show up two hours before your flight. I also would lose my job if I was two hours late for a client."
Cons: "My flight got delayed for twelve hours with no compensation for a hotel."
Pros: "customer siervice was great and welcoming was awesome"
Pros: "Excellent Detroit crew"
Pros: "On time departure; good updates by flight deck; luggage arrived unscathed."
Cons: "Once beverage service was complete, flight attendants retreated to the back of the plane. On a 4-hour flight, it would have been nice to have someone come by and ask if we needed anything, such as water, coffee, or juice. Granola bar was good."
Pros: "Crew was very nice, boarding went smooth and flight was on time... No complaints!"
Cons: "It was freezing cold on that flight. Cold air from side panels above the windows was blasting in our faces."
Cons: "Got stuck for two hours sitting in the plane because the computer systems went down."
Pros: "Clean & modern aircraft Comfortable seat Proactive customer service"
Cons: "Delayed departure (due to Air Traffic Control) Finding my bag damaged on arrival More refreshments would have been nice"
Pros: "Tv on flight"
Cons: "Flight attendant skipped me for drinks"
Pros: "Got a window seat, my luggage arrived with me"
Pros: "Fast boarding, everyone nice."
Cons: "Wifi was yo and down the whole flight, about 20 times, so kids were not entertained."
Pros: "we got on another air conditioned plane"
Cons: "We initially were put on a plane with defective air conditioning.... it took 90 minutes to finally decide to put us on another plane. The older planes have hardly any room under the seat in the isle seats."
Pros: "The flight attendants were very friendly"
Pros: "Crew was fantastic! Everything was satifactory and as expected."
Cons: "Flight was delayed from leaving the gate due to a fuel manifest needing to be signed. My baggage was really mauled ( by TSA or by Delta baggage handlers, I don't know). One zipper on a compartment was totally torn off. Another zipper was missing its pull and was difficult to open."
Pros: "EZ play newer plane nice staff"
Cons: "Power plugs did not work in seating row and air vents did not work"
Pros: "Great staff, quick service."
Pros: "I got home."
Cons: "Staff is ticketing were unhelpful in straightening out Boarding process. I ask for help and the agent came over and read the computer screen to me as if that was all he was there for."
Pros: "Just to clean the cabin a bit more and the folding table tops. thanks!"
Cons: "The fact that seats could not be reserved ahead of time. Having them assigned at the gate is illogical and does not reward the passengers who reserve / check ahead of time. Additionally, it creates unnecessary rush at the gate."
Pros: "Efficient, comfortable, on time"
Cons: "Boarding. Was late because 1- airplane arrive about 10 minutes late and 2-have to wait passengers coming from Orlando."
Pros: "Friendly and helpful crew. Drinks and snacks were nice and were given in larger portions than some other airlines I've flown."
Cons: "The seats were not comfortable. I was in general boarding but I was still disappointed with the seats. Hard to stay comfortable during a 3 hour flight. Cabin temperature was a bit cool for my liking."
Pros: "We were late leaving and missed our very tight connection at JFK. When we went to an agent we found we had been already rebooked on another flight through Detroit arriving 2.5 hours later than original. Our luggage was also rerouted to follow our flights and was there in Phoenix!"
Cons: "45 minutes is too tight a connection in JFK when you have to change terminals even if the flight were on time!"
Flight delayed out of MCO cost me my connecting flight to PDX. Held up in a hotel in Phoenix…
Cons: "Good flight"
Pros: "Crew mediocre, a bit odd. Old plane, no power, WiFi, nor entertainment."
Cons: "WiFi and entertainment"
Cons: "Business class for 4.5hrs overnight without flat seats!! Zero entertainment!"
Pros: "good service"
Cons: "More leg room"
Cons: "The jerks left early despite the fact that security and baggage were backed up. We ran to our gate and barely missed the flight. Jerks! Who leaves early when so many passengers are missing?!"
Pros: "Whole row to myself. Greqt movie, in early and informative pro of a captain."
Pros: "plane was very nice and roomy, crew were friendly and good service"
Pros: "Not much crew stayed in back almost the whole 6 1/2 hr flight and seemed not to friendly"
Cons: "It would have been better if they had departed when they said they were going to after a delay. Flight was delayed first 1 hr then two more hours. The airline finally posted that it would depart a 4 PM and we didn't even start boarding until 5PM. Then they tried to rush us on so that everyone was standing on the HOT jetway for 10 min waiting to get on the plane. Plane didn't take off til 5:35 PM. Over all on this trip I had three flights that were delayed. I'll think twice before taking American Air again."
Pros: "Comfy seats"
Cons: "The crew"
Pros: "Smallest seats of any airline I've recently traveled on"
Pros: "Average with nothing exceptional. My wife requires a wheelchair and that gets you through the process from chair side to boarding with no lines to wait in. But that’s normal for any airline and it’s usually the airport service."
Cons: "The usual, roomier seats, on time"
Cons: "Flight was canceled"
Pros: "Awesome Customer Service"
Cons: "To change a flight they want $200! That is why I changed to Southwest."
Pros: "Crew was very friendly"
Cons: "Seats were extremely uncomfortable, and hurt my back very much."
Pros: "Great crew and seat"
Pros: "Comfy seats with ample room."
Cons: "6 hour flight with only one cookie and two drink snack offer."
Cons: "Flight left the gate late, then sat on the tarmac for 30 minutes causing me to miss my connection to Austin. Couldn't get another flight that night to Austin so flew to Dallas, got in at midnight, had a to get a room which was not reimbursed. So sick of American Airlines and will not use them aga"
Pros: "The greatest part of the trip for me was the smooth landing."
Cons: "I wanted a voucher ride but they only needed a few volunteers."
Pros: "The Flight crew was courteous and took care of us despite a series of extremely unfortunate circumstances."
Cons: "Due to a computer malfunction we were stuck on the tarmac for some time, when it was decided to find a new gate to return to. /The tech crew eventually gave the all clear and upon returning to the tarmac, the same computer malfunction occurred, and again we had to return to the gate. This was all totaled 2.5 hours on the Tarmac. Finally, some 5 hours late we departed Miami in a different plane. Upon arrival in Phoenix, the captain wearily announced that there was no ground crew awaiting us, so we had to wait some time on the tarmac there to disembark. Never before had I heard a airline captain encourage the passengers to write a letter of complaint to his employer."
Pros: "Friendly staff and helpful"
Cons: "Did not fly out of Ontario, I was being led to fly out of LAX since there was a delay. Ended up flying out of John Wayne Airport."
Pros: "Staff were nice enough."
Cons: "We gate checked our stroller and carseat intending to pick them up at the gate when we land. This is something we do every flight we take with no issue, but despite the gate agent confirming that the items would meet us on the jetway, when we landed, we were informed that we would need to pick them up in baggage claim. This meant that instead of having our infant sleeping in his car seat as we spent an hour + going through customs, we had to carry a crying baby around the entire time. In addition to the fact that we asked the gate agent told us the wrong thing, instead of being handled with care, the stroller and car seat were sent down the baggage claim carousel with all of the other bags, getting banged up. This was incredibly frustrating and a terrible customer service experience."
Pros: "Boarding was quick, flight took off and landed close to the time it was supposed to."
Cons: "Seats could be more comfortable, first check d bag could be included instead."
Pros: "American did transfer us to another flight after several hours' delay."
Cons: "Lack of scheduled flight crew caused a 2 hour delay causing American to re-route us via Chicago in lieu of Phoenix. Still, arrived 2 hours later..."
Cons: "Flights from PDX to BOS cancelled. Rerouted to PHX. All flights out of BOS, DC, Philly cancelled. I missed my Habitat for Humanity trip, not getting any refunds on flights or hotels. Out thousands and no one is helping me."
Pros: "On this flight back to Arizona they arrayed mutt husband and I together, unlike on our way to Spokane. That was much better. We had more leg room this time."
Cons: "The seats are hard, fine for young people, but difficult for older people with arthritis and Auto immune diseases, such as fibromyalgia."
Pros: "On time. Nice plane."
Pros: "The plane was newer, drinks are available. Seat only reclines half an inch or so so get ready for that."
Cons: "Crew on aa is the worst bunch of entitled fools, almost as horrendous as united."
Cons: "Flight was overbooked"
Cons: "They did not compromise when I couldn't go, I understand no refund but I cancelled a few days after,"
Cons: "Not a fan of baggage fees especially this high for only one checked. Next time Southwest Air, I guess."
Cons: "Nothing was together, missed connection. Had to buy a hotel in Phoenix"
Cons: "delay, then no sandwiches available for purchase onboard during a 3-hr evening flight"
Pros: "The flight was very good. Boarding was good, shorter flight, smooth, landed and off we were."
Cons: "Seating still needs a little more padding for comfort. Delta airlines has a screen on every seat and you can see where you are and how far you have gone and so on. That would be nice. It was very difficult to hear what the pilot said when he spoke to say hello and whatever else he said. Entertainment? There wasn't any on this flight"
Pros: "Airline and crew looked after us and kept us informed. My app said the flight was delayed but the captain didn't seem to know this so we sat for half an hour or more after planned departure. Maybe he hoped to get an earlier slot. We were 30 mins late in the end."
Cons: "No food for purchase, just a drink and biscuit."
Cons: "There was no food offered. The stewardess was not happy to be at work."
Pros: "Friendliness of flight crew; entertainment choices."
Cons: "Food was poor for first class."
Pros: "Quiet. Overnight."
Cons: "no meal, no internet."
Pros: "Crew was fine even when we had to sit on the ground for 1 1/2 hours for a repair."
Cons: "American Airlines didn't honor my choice of seats."
Pros: "Flight was late arriving; then 45 minutes late leaving for PHX, creating concern about catching connection. However, once arrived in PHX, the connecting flight was in the same concourse, which was often not the case. So, could easily make the connecting flight. Also, the push by crew to "valet check" carry in luggage was too aggressive, especially since there was ample space to store luggage above the seats, then having to wait 10 minutes or more to retrieve luggage at entryway while being concerned about connecting flights was an example of a poor system for serving passengers when a flight is let."
Cons: "The wifi did not work and we were not offered any food, and the beverage choice was only water or coffee. Very old plane with broken seats."
Pros: "Boarding was fast."
Cons: "No internet on plane. Plane was older. Seats were not comfortable. Had to wait 40 minutes in hot plane for our gate to be available for our plane to pull into."
Cons: "bag got lost checking it at the gate in dtw, bag went to santa barbara, completely wrong airport. huge inconvenience"
Pros: "i liked that the flights were right on time."
Cons: "the plane was a bit cramped but I guess there isn't that much room in a plane to begin with."
Cons: "You need to add a not applicable choice to your list. I did not eat the snacks offered on the flight nor was there any entertainment that I could find."
Pros: "I like that the times American Airlines offered to get to my destination."
Cons: "The planes are not so clean and very old... These days it makes me more willing to pay extra to fly on a newer plane."
Pros: "Crew was nice including those helping with boarding."
Cons: "Difficult to recline chair. Limited snack options. Landing was a bit rough."
Cons: "They boarded group 1 all at once. I was group 2. They boarded all of us all at once. It was a cluster!. I haven't flew in 6 years. But when I did they boarded by so many rows. Not all at once . Boarding was horrible. It was like a cattle drive."
The flight itself needed some work. Lights came one and off with no consistency. Leg space is nonexistent (I'm 6'7"). Crew was sluggish to do anything.
Cons: "Crew were not friendly at all; I was sitting in the very last row and could hear them complaining about various things. The passenger next to me asked multiple questions and was flat out ignored each time. The seats were very cramped, the flight delayed; a friendlier crew could have made up for that"
Pros: "I was able to sleep most of the flight."
Cons: "My neck hurt a lot."
Cons: "Stuck me with a middle seat even though I fly frequently On United. In fact they gave me a special recognition on an earlier flight which was ridiculous as well because it was just a piece of paper that I had to go up to the podium to collect"
Cons: "Immediately after all passengers were boarded United discovered the plane had to be replaced. We all had to deplane, wait an hour more for a new A320, and reboard. Also irritating that delays are posted at 15 minute intervals and then updated; so you have to keep updating friends & family via WiFi. If it's predicted to be an hour, say so."
Cons: "our flight was delayed in Chicago and our bags were not in Phoenix upon arrival"
Cons: "My email is not linked to my phone, so I got no warning notices of two gate changes waiting for my connecting flight home. I waited at the original gate (C39) from arrival time (2:30 pm) til boarding time (5:40 pm). When I saw no change to my destination, I checked the United App to find that the gate had been changed C33). Rushing to C33 I found another flight boarding at that location with one United Representative who could not stop to answer questions. Seeing two unoccupied Representatives at the next gate (C32), I asked if they could help me with the confusion, they said I should check with gate C33 - which I told them that she was too busy with other passengers. I searched for a Departure Board and discovered that gate C33 was still the gate, but "aircraft maintenance" had delayed the flight until after 8:20. After having to check my carry-on because of lack of space in the overheads, my departure from the airport was further delayed another 30 minutes. Upon returning home and checking my email, I found notifications of two different gate changes (C33 & C44). Announcements should have been made at both gate C39 about the changing of the gate and at C33 explaining the problem. The captain's lame excuse about air conditioning and Phoenix's hot weather was lame to say the least."
Cons: "Bad experience"
Pros: "From start to Finish from ticketing to baggage claim we received Premier Customer Service"
Cons: "I never flew to Phoenix from Washington. I was held over at DCA for the night so I lost a full day of my vacation! Had to fly to Chicago and then to Phoenix. Was a total pain!!!"
Pros: "I was happy to finally receive a drink one the flight started. A waterbottle at the seat and not other service would have been nice. Wifi was not working. The seats were small and cramped. My seat did not stay either up or down...it kept moving around and would not stay adjusted. However the crew was fantastic and our two female pilots were amazing. Captain Amy touched down in Phoenix was one of the smoothest I have ever experienced."
Pros: "The nice crew"
Cons: "I wish if there was delay, we could do it at the gate not on the tarmac."
Cons: "we paid for 2 seats together in economy plus, but due to an equipment change, we were split up. In order to sit together we were downgraded to economy. It would have been nice if they had informed us when the change occured so we could have made arrangements"
Cons: "This flight was horrible. I upgraded my seat and paid extra for a premium economy and it was still crowded. There was gum or candy stuck to the floor right were I was supposed to stash my carry on. I pointed it out to the flight attendant and his response was "so you can't put your bag there?" I asked him if he would ruin his bag and put it there and he said "well, you don't know me." What? I had to worry the whole flight about putting my foot on that gooey mess. What did I get for my extra money? Aggravation."
Cons: "There was no entertainment available on this flight. It's a short flight so I don't expect any, however, I continued on to Phoenix that day from Chicago and that is a long flight. I expected free entertainment on that flight, as it was afforded on the flight on the Phoenix to Chicago leg of my flights earlier in the week. The Chicago to Phoenix had entertainment offered but it there was a fee, which I didn't appreciate and did not take part in. I looked around me as much as possible and didn't see anyone else pay for entertainment. Having in flight movies and TV available for feee is a great incentive for flying with United. If these long flights in the future are pay for view, I will not be flying with you when there are alternative carriers who do provide free entertainment. Thank you."
Pros: "Fantastic service! Much obliged for everything!"
Pros: "The crew was very friendly and courteous."
Cons: "First the plane arrived late so we could not board at our scheduled time. Then when the plane arrived they said we could not used that plane. Then we had to wait 3 hours before we could get another plane. The new plane was also on the other end of the airport. This was a challenge while traveling with my mother who requires assistance."
Cons: "Need to pay for everything... internet, tv, and snack. Long flight when you cant fork out more money for what was free with canadian airline"
Pros: "The food choices were good and the service was excellent, Always kind and responsive to my needs and attentive."
Cons: "Boarding could be done by letting people with window seats being seated first, then the middle seats next and finally aisle seats last! That way people would not have to get up from their seats after they have been sitting down to get back up to allow the people in the inner seat to get to their seats a pond boarding the plane after the people in the aisle seat are already sitting!"
Cons: "Reduced leg room because of seat construction"
Pros: "The staff was very nice."
Cons: "I purchased two tickets and we weren't given seats next to each other."
Pros: "On time"
Cons: "Boarding takes too long"
Pros: "Good service good snacks."
Pros: "The fast flight"
Cons: "No leg room kind of cramped too"
Pros: "smooth ride in the air"
Cons: "-arrived in Phoenix 2 hours late -plane sat on the runway for an hour and a half before taking off. -my small carry suitcase had to be checked -bags took 45 min once we got to Phoenix"
Cons: "Seating drinks/food pricing baggage handling"
Pros: "The crew was very helpful and polite"
Cons: "Anything but water was for extra. We weren't even offered a small snack for the price of the flight. My flight was changed three times and it was very cramped. They said there would be entertainment, but it cost as much as a movie ticket. They also managed to lose my bags for the third time in a row."
Pros: "The Flight attendants were nice."
Cons: "The airport was horrible. Hard to get to the C concourse. "train" is TOO SMALL. It barely fits 10 in each car. International transfer of bags was Horrible, and very far apart from where you get the bags. Poorly planned or not at all planned. We barely had time to make the flight with 1 1/2 hours to transfer and would have missed our flight if it wasn't for a trolley driver who took us from security to the gate. There is no power at the seats. The plane is old and seats were very uncomfortable. Yeah, this was the worst flight."
Pros: "Zero leg room! That actually was surprising as most other airlines have a lot more legroom. In flight entertainment was also lacking. Doesn't make sense to pay $7.99 for a 2.5hr flight. A lot of other airlines offer some sort of complimentary in flight entertainment. Also the luggage didn't start coming out for at least 30 mins of waiting at baggage claim. Not the worst experience I've had flying but far from being a good experience. It probably isn't worth flying united unless it's 1st class. But even they had to wait 30+mins for luggage!"
Pros: "Nice new large plane, boarding was quick and the flight was fast"
Cons: "Flight was delayed two hours, lack of communication regarding delays even after airplane arrived, seats were uncomfortable and lacked room."
Cons: "The only thing I didn't like was that my flight was delayed. But hey, it happens. Over all it was great"
Pros: "I felt comfortable. Staff was great."
Cons: "The cracker and cheese box. The snack wasn't worth the money."
Pros: "Boarding started early and went very quickly. Seats were new and a leather type material , which is an improvement from old fabric seats. Nice headrests you could bend to support your head. Loved the new United app I downloaded for free which allowed me to watch movies and tv shows on my phone. We arrived at our destination 30 minutes early, which was a plus. Staff was friendly and helpful."
Cons: "They overbooked my flight and almost didn't let me on the plane even though I bought my ticket months ago! The only reason I got on is because some people didn't show up."
Cons: "So many problems with my fly. Bad service. Never fly with united air lines. No recommended to any body"
Pros: "Seemed to be a newer plane, and there was in-seat entertainment at each seat. Mine didn't work, though."
Cons: "United has to have the smallest seats of any carrier. There couldn't have been more than three inches between my seat and the seat in front of me. The guy in the middle seat wasn't a large guy, yet he poured over into my space. It's insanely small."
Cons: "I was angry that I had to fly to Houston before heading to Phoenix which made my arrival in AZ much later than I had planned. My flight had been rescheduled since I missed my flight the night before because the first flight had been delayed. So the new flight was a longer trip because of the extra layover. The overall flight was a mess."
Pros: "Price was great and flight crew was nice."
Cons: "Rows 20 to the back of the plane didn't get a beverage. Slow moving attendant. I was thirsty."
Pros: "The only thing I have to say that is positive is that it was relatively easy to change my flight date and time in the United app once my original flight had been cancelled. The app was the only thing that helped me understand what was going on during the constant time and gait changes throughout the day."
Cons: "This airline is terrible. First we were told that the flight would be delayed 1 hour and 40 minutes. We were supposed to leave at 2139 from IAH to PHX. They changed the departure to 2309 due to "mechanical failure" of one of the aircrafts. We were told a plane was coming and that we were just waiting for another flight to Albuquerque that was delayed before us to leave the gait. Long after that first delayed flight left passengers for PHX were delayed 3 more times which ended in the final tenative departure time being 0145. We were told at 0115 to sit tight and wait because the plane was now here but the crew was still in route. Shortly after this promise, the crew showed up and everything seemed to be ready for us to board. Another 30 minutes went by and they announced that the flight was cancelled. United airlines had used up over 4 hours of changing gaits and times only to end up cancelling the entire flight. They did not offer any explanation for this nor were they the least sympathetic to the travelers who have all paid to be on that flight. The customer service was disgraceful and did not offer any type of help on reimbursement, hotel, cabs, or compensation for this."
Pros: "I love United. They're now my go to airline. I love the pet friendliness as well as every employee through United I met today from the bdl check in crew , to especially the flight crew on flight558 iAd to phx who I believe was from Houston and their Texas roots truly shined. Every crew member was Sooo attentive professional Cleanly pleasant and always smiling and happy to come around. Other crews could learn from this crew please take notice !!! I have never been so impressed (and I am a frequent flyer )"
Cons: "Flight tracker wouldn't work on screen or on phone disappointing"
Pros: "The flight was smooth and the crew was polite"
Cons: "I had a center seat. Person in the aisle a large male. I didn't like the boarding It didn't make sense"
Cons: "Food selection awful"
Pros: "I had an empty seat next to me and was able to have some more comfort on the 5 hour flight"
Cons: "The flight was delayed twice, very frustrating as we were already arriving at midnight."