Choice of food ran out before trolley reached the back of the cabin. Not enough toilets. Tight leg room
Pros: "Super fast, easy overnight flight. They kept the announcements short to allow us to sleep."
Cons: "Not as comfy as some planes I’ve been on, and no TVs but they did have WiFi available."
Pros: "Seats were uncomfortable and badly maintained. Seatback stowage netting was detached and useless. There was an equipment change (new larger aircraft) I had a B (aisle seat) on the original aircraft and on the new plane my "B" seat became a middle seat. This was completely unsatisfactory."
Cons: "Lack of communication from flight deck or cabin crew as to engine shutdown and takeoff delay at MSO. Just plain irritating and completely unnecessary"
Pros: "got rescheduled by no reason !"
Cons: "follow the rules"
Pros: "Nothing at all."
Cons: "Could have had a polite crew, ran on time, or had internet that lasted more than 10 minutes after I paid for it. I'll never fly united again."
Pros: "Nice crew."
Cons: "So cramped it’s not even funny anymore. I’m 6 foot and average build. The seats are so narrow, thin, and with such little legroom, I just can’t imagine who can comfortably fit in a United economy seat anymore."
Cons: "It would be helpful if United can advise the passengers that their meals are for purchase, I think the selections are limited and I would pick up something ar the vendors near the lounge before boarding. For such a long flight, maybe United could offer more selection T on entertainment and news channel also."
Pros: "These people have no idea who or what United Airlines is. They work for Delta, and make sure they tell everyone about it."
Cons: "See above. The flight itself was fantastic. Larger planes are the best! Thank you!"
Pros: "The flight from MSO to DEN on United always involves small planes. Almost always the crew and attendant() are efficient and friendly. Tonight though our attendant made us all feel like we were in 1st class. She called everyone by their names when serving (Mr. O'Connor could I get you a beverage?), checked on us multiple times and was so friendly that she stood way out!"
Cons: "Squealing brake pads need some attention"
Cons: "Temp was way too hot. Made for a long flight."
Cons: "I'm 6'1" . The seats are too small for long flights."
Pros: "Flight attendants were exceptional. Loading was quick and easy. The flight left the gate on time and arrived on time."
Cons: "I am old enough that I still feel insulted getting a tiny bag of pretzels on a flight."
Pros: "For once a United flight on timeh"
Cons: "flight was over two hours late because of a late incoming plane. That may be for good reason, but we weren't told until less than one hour before takeoff. It doesn't make sense that the airline just found out one hour before takeoff that the flight was two hours behind. We should have been told sooner about the delay, while we had other choices of alternate flights."
Pros: "Actual went fine."
Cons: "Departure from ORD was delayed 4 hours!!!!!! We were not given any explanation until afterwards when I received an email saying that it was an unspecified crew issue. I was offered compensation in the form of “miles” or credit towards a future flight."
Pros: "Cannot rate the food as I didn’t have any."
Pros: "Crew was super friendly"
Cons: "Small plane, bumpy ride is to be expected. This one was a bit more than even I’m used to."
Pros: "Crew was fast"
Cons: "Food was too little and not so great"
Pros: "Nice, friendly flight attendant, smooth flight once we got in the air"
Cons: "Delays. Some people missed connections. I was fortunate my second plane was delayed, else I would have missed mine too"
Pros: "Rare that you can sit in any seat A huge jet, only 26 passengers Smooth flight Left early Arrived early *****"
Cons: "They were not on schedule and I missed my connection. They said it was not their problem and can't compensate me. On top of all that they were rude!"
Pros: "Flight attendant service was great."
Cons: "I'm tall and the seats are cramped."
Cons: "Was stuck in a middle seat on a full flight"
Pros: "Crew at the airport and on the plane were wonderful!"
Pros: "The flight was good and the crew was great the flight attendants were very professional and down to earth the gate agent helped me with my seat due to I did not have a assigned one confusing. Overall it was good"
Cons: "Did not like the way the entertainment had to be watched."
Pros: "Flight from New Orleans to Washington went fine"
Cons: "Can't get United app on kindle tablet"
Cons: "Departure was delayed somewhere between 30-45 minutes."
Pros: "Everything went well."
Cons: "Well to start off, this was my very first time flying on United and both flights had minor trouble. The first flight had a delay that almost caused me to miss the next flight. The second flight had a minor delay but I made it home at the scheduled time. Other than that the flight was very good."
Cons: "Original flight was rebooked, and I almost missed seeing my dying grandmother. Got no apology for this huge inconvenience and stress."
Pros: "Flight took off at the correct time. We even landed 10 minutes early."
Cons: "Food is not good but it's an airline."
Pros: "I liked how courteous the crew was"
Pros: "Loved boarding process. Nearly impossible to get down the aisle with carry on, personal item and a coat. Come on...."
Pros: "Mechanical issues with plane, but gate agents kept us notified. They worked to help people with connecting flights"
Cons: "The seat(21A) I had in the plane was very hot, no cooling from the overhead. It was -5 F in MSP, so I think they were trying to de-ice the plane from the inside :-)"
Pros: "2.5 HR layover lost bag"
Pros: "Flight itself was short."
Cons: "It took longer to board and wait to take off than the entire flight lasted. Deplaning and receiving gate checked bags seemed to take longer than normal times. One of the attendants (don't know his name, but he had glasses) was not pleasant. He seemed to want to be anywhere other than there."
Cons: "I missed my connection in DEN to DSM by MINUTES!!! The flight crew from OAX to DEN would NOT ask for the flight to DSM to wait. We were only 2gates away!!! So much for the friendly skies."
Pros: "My mother was injured and their help getting us back was incredible. We are gluten and dairy free and there was only one option if food for us. The drinks are all high fructose corn syrup with artificial ingredients though."
Cons: "Quality of ingredients and brand options are limited to junk corporations like Pepsi Coca Cola. Would like to see more options for organic. Also, the seats suck. The neck rest is over stated and forced my head forward and down with no ability to find comfort. Makes for horrible posture."
Pros: "Super friendly and helpful"
Cons: "all pretty good"
Pros: "Everything went better than expected, no line, easy flights , short layovers. Everything just went smooth."
Pros: "The layovers that I had in Denver were the perfect amount of time. Boarding and baggage was a breeze."
Cons: "It's flying so there isn't much room in the seats but that is to be expected."
Pros: "staff very professional"
Cons: "small seats"
Pros: "Staff was friendly"
Cons: "A little hot on the flight."
Cons: "United delayed the flight. This information became available about an hour in advance- well after we drove two hours (We live in Montana) to get to the airport. The attendants said / not our problem. I called United's Customer Service number to discuss ways of mediating the delay that resulted in us missing the wedding venue and entire reason we booked the $1400 flight. I again got a "not my problem" response- no the flights can be modified, no we will not provide vouchers, no we really don't care that our poor quality and service cost you and your family tremendously in time, effort, and lost memories. I know we are at the mercy of airlines, but what a painful disappointment. My experience with Delta has been better and I suggest avoiding United Airlines if other flight options exist.... Even consider a very long drive over the use of the airline."
Pros: "The seat next to me was empty"
Cons: "I landed at Houston at 2am and there was no food options open or comfortable sleeping locations fo Try to rest"
Cons: "not offered any break on food or beverage, or wifi."
Pros: "It eventually ended"
Cons: "Spent almost an hour before actually taking off. Terrible service. No"
Cons: "Overall a good experience, but when they run out of overhead space for carry on luggage, United should returned it to you at the gate, not baggage claim. That's GATE CHECK. In Denver, Baggage Claim is a long walk and train ride for many."
Pros: "The flight crew were nice"
Cons: "The seats were uncomfortable. We were not able to choose a snack, I had no knowledge what was inside the snack package, did not like. Unfortunately, our flight was delay a few times due to storm at Houston, we experience lots of turbulence while flying, no fault of the pilot. I think you should install TV's to help passengers relief some flying stress."