Find cheap flights from Missoula to Massachusetts

Find cheap flights from Missoula to Massachusetts

Round-trip
Economy
Missoula (MSO)
Massachusetts
Tue 11/24
Tue 12/1
Any month
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Good to know

Low season

July Best time to beat the crowds with an average 2% drop in price.

High season

February Most popular time to fly with an average 9% increase in price.

Average price round-trip

$430 (avg. price over the last 2 weeks)

Good deal round-trip

$297 or less

Good deal one-way

$259 or less

Top tips for finding cheap flights to Massachusetts

  • Looking for a cheap flight? 25% of our users found tickets from Missoula to Massachusetts for the following prices or less: to Boston $259 one-way - $297 round-trip
  • Book at least 3 weeks before departure in order to get a below-average price.
  • High season is considered to be March, April and May. The cheapest month to fly to Massachusetts is February.
  • Morning departure is around 22% cheaper than an evening flight, on average*.
*Average of the lowest prices shown in KAYAK’s search results for departures within the next 30 days

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Top 4 airlines serving Missoula Johnson-Bell Field to Massachusetts

Scores according to KAYAK customer reviews

8.3
Alaska Airlines
Overall score based on 29,197 reviews
8.5
Boarding
8.3
Comfort
8.8
Crew
7.9
Entertainment
7.9
Food
Airline reviews

Pros: "Passengers were told that the chief pilot was retiring following this flight. The second pilot described his very impressive career. Prior to arrival the plane was sprayed in honor of the pilot’s retirement."

Pros: "Crew very professional. Flight went smooth from start to finish. Traveling East the winds got us in almost an hour early."

Pros: "This is our main airline, but it was our first time using them to get to an airport to catch an different airline for a transatlantic flight. Time was going to be tight between connections. Because we were flying with their partner airline Icelandic air they were able to check us and our baggage through to the final destination. There were some weather delayed and I am fully convinced we would have missed our connecting flight."

Pros: "smooth, quiet flight, as comfortable as a red eye can be in economy. i like that they bring you water and are accessible to give you more whenever you need it."
Cons: "The new seat backs are very uncomfortable to put your head against"

Pros: "Nothing!"

Cons: "Should announce to download Gogo entertainment app before we get on the plane!"

Pros: "Crew was nice, checkin was fine, flight was good, food was reasonably priced for Economy, tablets given out to passengers with movies, etc"
Cons: "2 hour delay leaving Boston and 2 hour delay leaving Seattle"

Pros: "Good leg room"
Cons: "No blanket, pillow, entertainment, or real food for a cross-country red eye. was my first time flying and was disappointed."

Pros: "The crew were friendly and seemed happy."
Cons: "The seats didn't recline. We were moved to an over-wing exit, and the seats don't lay back there. In fact, it looked as though none of the seats in Economy could be reclined. This was an awful discovery on an over-night flight. The plane was a Boeing 737-900, which seemed like a new, clean and quiet piece of equipment, but Economy had Recaro seats that were fixed in the upright position. I'll try to avoid this in the future."

Cons: "Flight was delayed more than two hours out of Missoula. Reason wasn't made clear by the crew. Updates from Alaska were good, but the extensive delay was a disappointment."

Pros: "The staff was nice."
Cons: "Cramped seats, chicken sandwich was mediocre, and I would have appreciated a free movie player for the 2 hours delay, but the 75$ will make up for that."

Cons: "Would like to have a meal and not have to pay for it on a 6 hour flight"

Pros: "Crew only good part! Really amazing crew!!!! Entertainment wasn't horrible"
Cons: "Worst airplane! No room at all!!! Flying year round and to date one of the most uncomfortable flights"

Cons: "No leg room"

Pros: "All flights were on time"
Cons: "Seat assignments differed from what i had requested. Boarding process was very slow. Seats in planes were very cramped. No entertainment. No snacks other than basic beverage offering. Felt like a cattle car."

Pros: "Nice ppl and comfortable plane, great service all around"
Cons: "N/A"

Cons: "Delay on the front in. When we finally arrived in Seattle, they didn't even have the jetway pulled up due to a miscommunication. This required many more minutes of waiting."

Pros: "From the check-in to in-flight everyone I met from Alaska Air was friendly, competent and responsive. I was especially grateful that so many people from the airline care about recycling and preserving the environment. That is so rare in airports."
Cons: "Entertainment? I was happy to listen to podcasts on my phone and read. I was not particularly interested in paying $10 so I could watch tv or movies. Not a complaint, but also don't ask about my rating for entertainment when you don't really provide it."

Pros: "Timing was perfect! Wheelchair help was prompt!"

Pros: "On time boarding, on time departure, frequent updates by captain during flight."
Cons: "No "back of seat" TV's. You were given the option to rent a tablrt for the flight but even when doing that, they reclaim it 30-45 minutes before the end of the flight. On a cross-country, non-stop long flight it would be nice to have the TV's at all seats. Also, with the rented tablet, I was unable to track where we were or follow our progress (as we can with the in-seat TV's). Lastly, on a long-flight, they should have been better stocked. During their second trip to offer food for purchase they were sold out of many items - very limited options at that point."

Pros: "People were friendly doing their jobs."

Pros: "Great service"

Pros: "Loading was fast."
Cons: "Seats seemed a little cramped, but it was a smaller plane."

Pros: "Crew and communication during/about flight were excellent."
Cons: "It is absurd to charge $40 for wifi."

Cons: "There was not food service nor any entertainment on the flight this the one star setting. You really need an n/a rating in your scale. The lack there of makes your survey inaccurate."

Pros: "Crew was amazing and very sweet. Awkward asking if we needed anything. Loves it! Best airline"

Pros: "Delayed an hour and half due to maintenance issues. Changed gates twice!"

Cons: "Passenger in window seat took 11/2 seats. Flight was full so there was no sense complaining Very uncomfortable on a 5 hour flight."

Pros: "I picked that flight because it was the only direct flight that fit my schedule. Wish I could take JetBlue."
Cons: "Seat is so small and uncomfortable. Flight attendant somehow only offered the two guys next to me the whole can of soda but just ignored me. I found it very odd. She had many cans of coke...It's not that I care about a 50 cents of a soda but I felt totally discriminated. I don't want to pull the minority card, but just didn't make sense to me when she did that. I know it's tedious but it really hurt my first experience with this airline. I will avoid flying with them in the future."

Pros: "Got home"
Cons: "Turned around 20" in flight, and board a new plane. Therefore arrived 2 and 1/2 hrs later than scheduled. As recompense they give a $100 discount on next flight, which will probably never be used as they have so few flights from Boston. Practically not a useful thing for me."

Cons: "Something unexpected came up and I was unable to fly out on the date the ticket was purchased for. I contacted the airline several weeks to see what options I had to switch flights, or get a voucher for a later date. No flexibility. I purchased a one way ticket for $125.60 and they have a cancel/transfer fee of $125. So I had a wasted ticket that just flew empty. I asked if I could transfer the ticket to someone else... They said $125. They told me if I had purchased the travelers insurance it still would be the same fees as well. Not earning my business."

Pros: "I got almost a full Alaskan Amber to myself because no one else had any"
Cons: "We were delayed an hour and 40 minutes due to weather in Seattle which was not the airlines fault but I was sick and crabby"

Pros: "Nothing. Our trip was changed without notice."
Cons: "We originally booked our flight back from Maui because it had a 13 hour layover And we were visiting our friends in Seattle for the day for their housewarming party. Well much to our surprise we get to the airport in Maui to leave and by sure luck because we had to get there early for our rentL car return , realized our flight was boarding in 30 minutes. It got bumped up by 4 hours with absolutely no notification. Also our nice long layover that we had purposely planned was now only 4 hours. So not only did we almost miss our first flight but we had to miss our friends party. We were never notified. I checked my spam mail, junk mail, and regular Mail. Alaska airlines did nothing for us as far as compensation for our aggravation. We usually love using kayak but if this is what will be happening from now on we will be taking our business elsewhere."

Pros: "Excellent flight crew"

Cons: "The charges on the entertainment ststem using a personal device semmed high compared to other carruers which provide the same service included in the price of the ticket. The hot food choice seems like a nice idea poorly executed."

Pros: "Timeliness of aircraft and the friendliness of staff."
Cons: "Seats too cramp and very little leg room. Could not get comfortable on plane. Seats do not recline for comfort. Minimal food service"

Pros: "Everyone was very kind and courteous to me. I felt very comfortable and respected."
Cons: "My checked bags were not handled very well. I had some broken items when I reopened them at my destination."

Pros: "No surprises except one non-flight related detail. On my way to Seattle, they lost my bag. They took down the details and told me that they would pay for any necessary items. The bag was delivered the next day. On my return flight, I stopped by the baggage desk with the receipts. I figured that they would mail me the check. Instead, they cut me a check right there and then."
Cons: "Nothing really. Usual boarding procedure, usual on plane routine, usual on time landing."

Pros: "Customer service was outstanding, plane was comfortable, on time...."

Pros: "Everyone was very friendly & professional from boarding to in flight. I had ordered a cheese plate & while my transaction completed-someone further down sold the last one. The lovely flight attendant (didn't get her name-brunette on the 5/9 8:35a from San Diego) refunded me on the spot & offered a tapas instead complimentary. Great customer service!"
Cons: "Seats weren't the most comfortable & in flight movies only available on your personal device or a rented tablet (for $10 I believe)."

Pros: "The crew was great, the plane clean. Took off on time, landed on time. leg room was decent. Seat profile is thinner with a hard foam, not uncomfortable but different, this is what improved the leg room."
Cons: "This was a redeye with 180 or so other people. The guy in front of me had his seat back all flight even when the crew said raise the seat backs for takeoff and landing. Seats were difficult to sleep in, head rest while adjustable is thin and gave no real head support, at the end of the flight my neck felt like it had whiplash. No food, on a 5+ hour flight, it was overnight, but the seat head rests made sleeping difficult."

Pros: "Ease of boarding and friendliness of crew"
Cons: "lack of leg room"

Pros: "Window seat; frequency of being offered items"
Cons: "Person in seat next to me basically was touching me the entire flight"

Pros: "Staff was wonderful, flew coach so slightly cramped but it was as expected excellent service fit great value."

Pros: "Pretty much everything"
Cons: "Nothing I can think of"

Pros: "Flights are on time, boarding is reasonably efficient. More people should have to check bags, though. Flight itself was excellent."
Cons: "Have to pay to watch anything on long flight, use one device. Storage bins filled and I had checked my roller to be s good citizen but still no room for my small bag in overheads."

Pros: "The guy that checked us into our flight was very nice and very helpful. He had a great attitude, better than most airlines I've flown."
Cons: "Not impressed. The flight was way oversold and people were practically being begged to bump to a later flight. My girlfriend and I had a short layover and deliberetly purchased seats near the front of the airplane in order to get off quicker and catch our layover. When I checked in online I noticed that our seats were not only changed to the complete rear of the airplane, but we were separated as well. When we got to our final destination our luggage did not make it with us."

Pros: "The flight attendants were wonderful."
Cons: "They ran out of hot meals."

Pros: "The staff is very friendly and helpful. The electrical on flight plug-ins are so nice to have."
Cons: "The entertainment was lacking. Its nice that shows are available but I did not like the selection."

Cons: "This flight was probably great but I was not on it"

Pros: "The crew was good. Now fast but good."
Cons: "The food was pretty basic."

Pros: "individual TVs"
Cons: "it would be great if you could not use all those one-use plastic cups. waste is a real issue in the US and the solution is using re-usable items like washable cups. Unboarding was a nightmare and it started to get really hot waiting to get off."

Pros: "great flight , on time, great service"

Pros: "Fast boarding one way from Nashville to Boston. Smooth ride and on time."
Cons: "Trash onboard from previous flight and flight attendants texting during beverage service and seemed annoyed they were having to hand out drinks and crackers. I don’t enjoy feeling like a nuisance when I’ve paid $250 for the flight. FREE WiFi didn’t work. I always avoid Delta when possible."

Pros: "No food or entertainment on short flight"

Pros: "The crew was really friendly and helpful. The plane was really clean"
Cons: "The boarding process was too long, there was a lot of people. It was kinda a mess. The sit assignment for people who didn't have sit assign was slow."

Pros: "They did eventually put out some small snacks and drinks (water and regular coke)."
Cons: "Small regional plane that was over 3 hours late in departing NY because of weather issues much earlier in the day. Delta did not permit any re-bookings to other delayed flights that were leaving in the intervening period, even though there were empty seats. Very frustrating."

Cons: "Boarding in LA was. Mess"

Pros: "It was my husband's birthday and the stewardess (red dress, long brown hair) went out of her way to make him feel special by bringing champagne, cookies and even chocolate once we were getting off the plane. I was very touched."
Cons: "The guy next to me was kind of smelly but was very nice."

Pros: "Everything about the flight was great. We boarded and took off on time. I have no complaints."
Cons: "No complaints! I had a perfect diet coke and pretzels while I watched tv."

Pros: "Nothing"
Cons: "The fact that my flight was delayed for the second time in the past week"

Pros: "I'm surprise that Delta airline serves free dinner for domestic flight, which is definitely a compliment. I would travel with Delta airline again"
Cons: "n/a"

Pros: "Pilot got us back safe through some bad turbulence, the flight was shaky from start to finish. They gave extra snacks, were attentive to any needs. Would definitely trust Delta pilots again. Also with this being a connecting flight, it was nice that the group of five I was in was given an entire row to ourselves."

Pros: "We got almost an absurd amount of food and drink on the flight, which was great. A meal, two snacks, a bottle of water, and several passes of the drink cart. The flight staff were all great, the entertainment options were plentiful. Really just a great flight."
Cons: "The Amsterdam airport was ludicrous. We were making a connection and had to go through four different levels of security. Our 1hr45minute layover was completely taken up just waiting in random lines to have someone look at our passports, or ask us to pull up our full flight itinerary email (teh boarding pass was not enough for her....). I appreciate the security attempts but it was really over the top, and the staff had no idea what they were doing (were bad at directing people to the right place or explaining what they needed). Note that NONE of this was the fault of Delta or KLM, completely teh airport."

Pros: "Boarding was smooth and fast. The crew was helpful with a wheelchair passenger, and get everybody else on board soon after. We depart the gate a couple of minutes early, and arrived almost half an hour early."
Cons: "The first class seat were not much more spacious than the comfort+ ones. Choice of snacks were limited as it was a short regional flight. No overhead or seat back entertainment, but you can stream from the media server through in flight wifi."

Pros: "Flew delta a few days ago and this wasn't an issue but you've gotta do better on the wifi and tv front. Part of my decision to fly delta is entertainment."
Cons: "Wifi was too slow to stream (audio only) a live sporting event. No satellite tv for the entire flight with no announcement - I had to ask the crew twice what was up."

Pros: "Lots of seat space even in economy, I felt very comfortable and not cramped on my flight. Food was decent and flight attendants were very attentive. My flight was kind of an outlier experience as someone on my flight fell very ill and needed immediate medical attention. The KLM employees on board did a very good job of taking care of the situation and making sure everyone else on board still had a calm flight experience."
Cons: "My connecting flight was scheduled too close to my landing time."

Cons: "No TVs for int'l flight, disorganized and chaotic boarding process, limited snack options"

Pros: "Bulkhead seats - logos legroom"
Cons: "Very long boarding process - security checks and a long walk from connecting flight"

Cons: "No tvs."

Pros: "Entertainment good. Service good."
Cons: "Disembark a disaster with broken jetway"

Pros: "Crew was friendly."
Cons: "Seats are uncomfortable. Very little legroom."

Pros: "Delayed flight so water and snacks distributed before the flight"
Cons: "No issues"

Pros: "On time departure and arrival."
Cons: "Cramped! Cabin crew not particularly friendly."

Pros: "Great stewardesses, good food"

Pros: "We had 35 minutes from landing in MSP to takeoff for BOS. We came in on gate C20 and our departure was for C5. The gate person could not confirm the gate so we hailed a vehicle to take us. The driver added 2 more to our cart which slow us down appreciably. We got to the gate and they hadn't started boarding. My wife went to the Ladies Room and I walked over to the desk. The boarding flight was going to LA!! Our flight was going out C11! I had to ask a woman to go into the restroom and yell for my wife to get moving! We made it but I don't know how. Typical Delta!!!!"

Pros: "Friendly crew, ok seats"
Cons: "Was not possible to even request a coffee"

Cons: "All good"

Pros: "Crew was great, flight was on-time and most often overlooked (but most important) we got there safely."
Cons: "The seat on this 737-800 was uncomfortably narrow. This was likely due to the table-tray being in the seat armrest. I had to remove everything from my side pants pockets and even then was not particularly comfortable. This is particularly annoying because I usually avoid this by flying comfort plus. However, on this itinerary, Delta would not allow me to give them money for Comfort plus, because it was a domestic leg on an itinerary including stops in Asia. Such a baffling policy!?!?"

Pros: "Satellite TV on this flight was perfect! I got to watch a football game live that I really wanted to watch, but conflicted with this flight. It was great! The leg room was good and the seat was comfortable on this short flight. The lighting was appropriate for an 8pm-12am flight. Crew was nice"
Cons: "nothing to note here on this one."

Pros: "Good movies"
Cons: "Im 6'2. My knees still are hurting due to the horrible leg room"

Cons: "Same as above"

Pros: "I like the fact that I was able to get on this"
Cons: "Delta is completely messed up. My luggage was supposed to travel with me to Boston. But it didn't. Delta waisted my time. Horrible customer su"

Pros: "Crew was friendly and apologetic"
Cons: "The AC did not work and we had to get off and hang out in the jetway for probably 45 minutes. Nightmare."

Cons: "Family of 6 with 3 minors. Could not sit any of us together."

Cons: "After a grueling 14 hour flight back to the states from Asia, got notification that my Delta flight was further delayed an additional 3.5 hrs from the layover of 2hrs, so I was at the airport for a good part of the day and did not get home till midnight. Altogether 24+ hrs of no real sleep. To add insult to injury, a Delta representative called and apologized, offering a $100 voucher or gift certificate. Raised expectation that they might actually do the right thing. I then received a Delta email that says "Your day just got better", except there was nothing but ads and enter to bid for things. Overall bad experience when I really needed them to get me home on time."

Cons: "Too cramped for a flight more than 90 mins - even in the "comfort+" section. This plane configuration is fine for much shorter flight routes"

Pros: "Comfort seat upgrade. Access to Virgin Lounge in London. Food was very good."
Cons: "Video system on plane had too many commercials."

Pros: "Great flight"

Pros: "Nothing really."
Cons: "Arrived at airport at 08:00a for 09:10a flight. Delay for weather, then crew rest, then cancelled ~6 hours later. All while sitting in the airport like a dope. Put on a flight with overnight in LGA, but they could not tell us if a voucher would be provided. Usual story since the govt does not mandate the airlines do better. Was not advised to try standby on other later flights, which worked. Finally landing in BOS, we sat for 45+ min waiting for a third person to flag the plan to the gate. Understand why, but really annoying after such a long day full of delays. Felt many areas could have been handled better. Each person individually tried, but in aggregate it was a mess."

Pros: "They switched me to better seats"
Cons: "They lost my duffle bag, and when they found it, my bag was in a whole different state, and once I finally received my duffle bag my items were wet and damaged."

Pros: "Very enjoyable trip."
Cons: "Nothing"

Cons: "no food. no entertainment"

Pros: "Fast boarding the plane! Great snacks! Great flight attendants."
Cons: "We sat in the plan for 45 minutes before taking off and arrived 20 minutes late."

Pros: "Nothing"
Cons: "This flight never happened bc they didn't have a captain for the plane. Not a delay - not maintenance issues - just didn't have a captain so sorry your flight is cancelled. Ridiculous"

Pros: "Seat assignment very comfortable!!!"
Cons: "N/a"

Pros: "Great customer service"

Pros: "On time departure, friendly staff, nice free snack. Overall good experience."

Pros: "Generally there was a king of a "good buzz" among the passesgers Appreciated the good budget value. It made the trip to see my daughter possible"
Cons: "I don't have any negative feelings"

Pros: "Yes"
Cons: "ages they don’t came"

Pros: "Amazing Crew"

Pros: "Food was better than expected, entertainment options were good."
Cons: "If all airlines would just board the people at the back of the plane first, it would go a lot faster."

Pros: "Wi-Fi was great. Watched two movies. Flight was on time and painless"
Cons: "Only complimentary snack was pretzels and only a cup of water."

Cons: "Flight was delayed, but there was clear weather in both Boston and DC. Did not get home until after 1 AM, completely exhausted."

Pros: "No problems. Everything was smooth"
Cons: "Took 35 min to move from the gate with everyone buckled in."

Pros: "The flight attendants were helpful and friendly. Short flight, so seats were good."
Cons: "Food options are generally not good on American Airlines flights. This has been a beef of mine."

Pros: "Nothing really, very upsetting start of a vacation."
Cons: "The layover in Boston was an hour or so, but the miscommunication between American Airlines and Iberia was such, that my luggage never left the US. I am very upset cause Iberia did not even provided any good ground help in Lisbon - Portugal, with the most rude personnel I ever had to deal with that was actually annoyed I was complaining they lost my luggage, they offer no assisatance."

Pros: "What I absolutely adored is that I left my phone in Philly, and the gate agents put it on the next flight up to Boston. I picked it up from American Luggage Services in Boston the next day. Priceless!"

Pros: "Excellent entertainment system, comfortable seating, decent refreshment service for such a short trip."
Cons: "The flight didn't board until an hour and a half after the original scheduled time, and despite boarding quickly, we didn't take off for even longer. Because of the long wait, it would have been nice to have been offered a snack in addition to the beverage that was served during the flight."

Cons: "Had to book a flight to Providence and then rent a car to drive to Boston since there were no other available flights to Boston today."

Pros: "I loved the new planes. Absolutely amazing"
Cons: "The boarding crew was extremely rude. But the flight crew was very nice. And the food was subpar."

Pros: "When I'm come back i got late flight"

Pros: "Very comfortable flight. All I did was sleep and watch movies, it was great."

Cons: "The flight was delayed by 15 minutes. We had well over an hour to go have dinner, so we did. While we were gone, they moved our flight to another gate and left no sign behind-just an empty gate. Nobody, including AA staff at another counter would tell us whether we missed our flight. A passenger getting on another flight overheard us and told us what happened. When we found the right gate, I told the attendant that they should have left a notice on the digital board at the previous gate. He became very effeminate and gave me a piece of his mind, since he had "personally" made the announcement. It didn't matter to him that we weren't there to hear it. That was our problem. The flight was delayed even longer after we boarded because of a fuel gauge issue, and when a few passengers moved about to use the restroom or get belongings out of their luggage, the female attendant on board scolded everyone like school children. We finally got home, an hour and a half late."

Cons: "AA flights always seem to get delayed. I never fly AA unless I have to."

Cons: "I arrived at the airport 2 hours before my flight as suggested (especially during busy summer travel), boarded the plane, and waited on the plane for about 55 minutes for 4 people who were late to make the flight. This was announced to us as we sat down. I've only ever been late once on a flight (as a teenager) and the plane was still at the terminal but the gate was closed.... I was told there was no way they were opening the doors for me. Since then, I make it a point to be early and if necessary, have plenty of time between connections because of delays. I was shocked waiting almost the same time as the length of the flight for a few people who were late. They could have been placed on a later flight (I saw there were plenty of flights). Also, why trouble the majority of travelers for a small minority? I haven't flown American in a while because of other past experiences and spent a lot of time looking at delay history for this particular flight before giving AA another try. I am once again reminded of why I avoid traveling AA and why other people speak poorly of it. PS In the future, give travelers timely, honest updates so that people aren't siting in their seats staring at the door for an hour waiting for someone to walk in so we can take off. I don't know who these people were, how they were connected, and what kind of money they paid you guys but it was all around unprofessional. I know I wasn't the only unhappy traveler. Please get your act together American, you used to be great."

Pros: "The entertainment selection was nice"
Cons: "The plane rides were both extremely hot and uncomfortable. I was sweating profusely on both flights."

Pros: "Was able to switch to a different flight as a standby"
Cons: "The 7:00 flight was delayed for an hour and then delayed for another 2. Meanwhile, the 8:00 flight was called for boarding. It was very frustrating. Those of us who got in line quickly were able to fly standby on the 8:00 flight. I felt the airline did not treat us honestly. I believe the reasons for the delays were known long before the delays were communicated to passengers. (For example, there was a new delay announcement at 8:00 for a flight scheduled to leave at 7:58). Had we been informed earlier, people could have made alternate plans if they wanted to do so (e.g. Rent a car or reschedule for the next day.)"

Pros: "great crew comfortable plane"
Cons: "Nothing"

Pros: "It was a direct flight"
Cons: "Even with being checked in, the line was so long to check bags, it took over an hour. I had to run to catch my flight. Several people missed their flight. It was an 8 hour flight, with cramped seating, no internet, no TV. They ran out of meals with exception of vegetarian."

Cons: "Booked Brittish Air. Got switched to American. Have flown both in the past & would NOT have chosen American. Now, we will not choose Brittish Air either, as we can't be sure we are really going to get the high quality of Brittish air or substandard American Airlines."

Cons: "When we got off the plane in LA from Sydney they told us our flight to Boston was cancelled, and the next avail option home was in 12 hours. We spent two hours with them and on the phone trying to work out different options to get home sooner, when they brought the flight back again, cancelled it again and then eventually brought it back. The customer service agent on the phone said the flight was on, while the agent on the ground said it was cancelled. They were all confused. Caused an unnecessary amount of stress and work. Would make me think twice about ever flying with American again"

Pros: "Crew were very helpful and responsive. Request for extra water/drink met quickly. Entertainment options functional but limited."
Cons: "Exchange students returning home to France were more interested in sitting with their friends than sitting in their assigned seats. As a result, our (2) originally selected, opposing seats on the aisle were not available without a fight--which we declined to enter into--and settled instead for an aisle seat and an adjacent center seat."

Cons: "Pandamonium boarding process. If you're traveling with elderly, you need to pay for priority boarding to help them get on the plane at a pace they can sustain. There was a bad sewage smell on the plane. No in-flight entertainment, not even music. Very unfriendly gate agents; won't even acknowledge your alive as they take your boarding pass. I hate flying American Airlines. Flying is lousy these days. American takes it to a new level."

Cons: "A very rude flight attendant. I think her name is Anna. Very unpleasant, should not be employed in service or hospitality industry."

Pros: "nice people"
Cons: "cramped seats, lousy snacks"

Cons: "Flight was on Tarmac for an extended period of time without any explanation from the crew. The baggage claim was disorganized and took a long time to get luggage."

Pros: "Low price"
Cons: "My seat had a broken entertainment console. Flight crew was indifferent and would not collect my trash (drink cup, purchased food box) for almost two hours. the purchased food, vege chips and hummus, was skimpy and outrageously priced. I feel their attitude toward me was the same as a passenger gets on the average subway car."

Pros: "The crew on board were incredibly kind and sweet"
Cons: "The crew at the gate seemed a bit short and flustered. The gate area was chaotic and crowded. Not a good way to go into a red eye flight."

Pros: "Nothing, absolutely nothing...this was a disgusting experience"
Cons: "Absolutely the worst flying experience of my entire life, it is dispicable that American Airlines can get away with treating humans like this. They never got me home, and refused to refund my for my trip..absolutely dispicable, I am never flying AA again and I am NEVER using KAYAK again for doing business with such a revolting company, this is the last dollar of mine either one will ever see!"

Pros: "Business Class seat"
Cons: "People using forward lavs"

Cons: "Packed light with no toiletries in our carry on to avoid having to go to baggage claim. They announced anyone in groups 3 or 4 had to check their bags. We checked our bag, boarded the plane, and there was PLENTY of overhead space. Wasted 35 minutes at baggage claim."

Pros: "Arranging wheelchair for my husband in Boston. Changing from row 23 to row 7 for easier access. Pleasant personnel."
Cons: "Uncomfortable seats, esp. the backs. The delays, which got us in over an hour late."

Pros: "Rough landing"

Pros: "The crew was excellent and the process was quick."
Cons: "I didn't like the fact that the flight was supposed to be an 1 hr and ended up being 2 hours & 20 min"

Cons: "Not their fault, but stuck on plane in NY because boston was having weather. Just felt like we could have been informed sooner than we were."

Pros: "My original flight was canceled and booking agent was able to get me on the earlier flight."
Cons: "Stewardesses did not pick up trash near the end of the flight. I had to hold it until we landed."

Pros: "Awesome crew, great food, landed early!"
Cons: "No personal entertainment centers for individual passengers."

Pros: "comfortable plane, outlets"
Cons: "major delays, got incorrect information from gate attendants several times."

Pros: "The new Airbus A321T is so roomy and comfortable. You feel as if you have your own room, not just a seat."
Cons: "Wish it had been a longer flight! It was perfect in every way."

Cons: "Have they made the seats shorter and narrower? I op t ed for exit and extended legroom seating and I still felt cramped and constrained."

Cons: "Cabin pressure - my ears hurt so bad, I was crying. Did not experience that on the United flight down."

Pros: "Flight was easy. Attendants were OK"
Cons: "No funeral clothes.Daily medication lost.SO MAD"

Pros: "Assigned seating"
Cons: "Crew was salty"

Pros: "Having had a rough day of 10 hours of travel, arrived at Ticket booth to check in when I DROPPED MY HOT SOUP!! Mr. SAM B Told me not to worry, have a seat and proceeded to buy me another cup of soup and gave me a GIANT hug!! It's an understatement to say he surpassed my service expectations! he should be commended. This random act of service and kindness was witnessed by many other passengers. I"
Cons: "Nothing"

Pros: "Boston is beutifull and cool in summer."
Cons: "Charlotte airport is way to small and smells bad. Very crowded. Distance between seats on tha plane is too small. Killing my knees."

Pros: "Standard flight"
Cons: "1 hour delay with everyone in the plane. They claimed the mechanics were waiting for a "piece". Shouldnt they check the plane before the people get on board?"

Cons: "My flight was delayed due to error at the airport"

Pros: "Fast and simple. Polite personnel."
Cons: "No cranapple juice"

Pros: "amazing crew, very clean"

Pros: "It was a regular nothing different flight then what was expected."
Cons: "Need to develop the entertainment system to become at least minimumuly adequate. I have learned to treat these flights as buses in the air."

Cons: "It began going downhill at the United Lounge, where I put two chairs together to get a little sleep since my flight was scheduled to leave at 12:30am. I was summarily woken up and told that it wasn't appropriate to sleep in a lounge. I complained at the front-desk (politely) and was told ... "This is a lounge". Oh and yes, the Wifi wouldn't connect and the food was stale ... so I left, and found a very nice sofa in the concourse. On the flight, service was non-existent, whoever was in the galley was clattering things about, despite the fact that this is a short red-eye flight ... the coffee was awful. The steward forgot to give me my coat and I had to ask twice AFTER we landed and were leaving the plane to get it. By contrast, Lufthansa has daybeds and a special quiet area to snooze, and offer pillows and blankets. Clearly, the Germans are louche compared to Americans."

Pros: "i hated the expirience i would request a refund they charged me 250 $ for a 1 hour flight and got me there after 5 hours"
Cons: "i hated the experience i would request a refund they charged me 250 $ for a 1 hour flight and got me there after 5 hours"

Pros: "A competent cross country flight."
Cons: "Very cramped. Having 2 aisles did help."

Cons: "All of the restaurants in the airport have changed to this "high-end" bistros. No fast food anywhere except the premade wraps and stuff at the kiosks. If you need food fast don't try to sit down and eat. My sandwich took 30 minutes to come out. Food was ok."

Pros: "The check in was great. The staff was very helpful."
Cons: "The plane was very small and hot. There was no space for even my legs."

Pros: "Movie deal was enjoyable. But a tough week for the friendly skies!"
Cons: "Mechanical caused me to miss my connection. Exterior of 777 had paint peeling off the fuselage, which is a bad sign. Plane needs an overhaul"

Cons: "Uncomfortable seats, inefficient food service and pricey, and entertainment is a rip off."

Pros: "not a damn thing"
Cons: "Weather delays are a typical part of travel. What's not typical are 5+ hour delays and sitting on the tarmac and watching your connection take off without you. First Class seats morphed into Economy center seats the next day, with nary a hotel room in sight. Thanks for nothing."

Cons: "Great employees!"

Pros: "Super"

Pros: "Dependable, fast, clean"

Pros: "Plane took off on time and landed early :) smooth flight despise weather. Overall great flight"
Cons: "The flight attendants didn't smile much and were very bossy."

Pros: "Pilot/Crew Communication was frequent and accurate"
Cons: "Flight was delayed 1.5 hrs due to an electronic problem after we left the gate."

Cons: "4 hour 20 minute delay to change part. Since last flight of nigh plenty or the planes could have been substituted while part was switched overnight on this one."

Pros: "Clean plan and ok seats"
Cons: "No entertainment, no wifi available, checked carry-on bag because they said there was no room, which was not true, boarded plane late which delayed the filght by 20min for no apparent reason... Crew was not friendly and did not follow captains orders when we hit turbulence as some members would not remain seated which lead to head crew member to make a public announcement to the crew to remain seated and follow captains orders."

Pros: "I like that the flight was quick!"
Cons: "2 babies were on board. Cute but screamed the whole time! Not pleasant at all!! When booking passengers should be able to view if another passenger with baby will be on board!"

Cons: "Just got off a SF to Boston flight on a new looking 737. It was the worst, most uncomfortable flight experience of my long life. The seats are narrow to the extreme (BTY, my doctor tells me I'm under weight for my 5/7 frame), and the leg room is practically non existent. You can't stand up if the person in front of you has their seat inclined. Shame on you United for packing us in this tight. There are tv screens on the back of the seats but you have to pay for tv and movies, unlike JetBlue, where tv is free. It would at least have been nice to have the flight path shown at no cost."

Pros: "Boarding was easy and fast. Flight crew friendly."
Cons: "Being stuck in airspace for an hour. Caused our flight to land late, making me late for a meeting."

Pros: "The crew was great. The flight was better than the outgoing leg because of the different aircraft and the crew."
Cons: "The seats were too tight as usual. Too many people for a small space."

Pros: "a complete circus~! Reservations were messed up by someone and caused me to miss my direct flight. Overbooked."

Cons: "I am very sick man. Airline was supposed to have wheelchair waiting for me. They didn't at departure or arrival. I almost missed my flight waiting for it so I just walked. Which almost killed me. I have doctors appointment tomorrow. Very awful airline"

Pros: "There was not one glimpse of positive in this experience."
Cons: "Upon arrival to Newark there was no gate agent available to check in with for the first two hours of the delay. In the air there was no food or drink service. The plane loaded at 1230 but did not push back from the gate for almost another hour. Upon arrival in Boston we spent near another hour on the tarmack waiting for a gate free up with very little comunication. I got to Boston 5 hours after I had intended to with no ability to give my rid from the airport any info for when I would be getting off the plane. The whole time dance moms rotated between a different show but must have come on 3 times with no ability to shut the screen off and take a nap. No compensation was offered in any way."

Pros: "Good flight arrived early and upgrade available"

Pros: "Someone stole my seat and asked me to sit in theirs, but ended up being a window seat!"

Pros: "This was the final leg of my flight. At this point I just wanted to be home."
Cons: "Their was no food or entertainment in this flight. I would rather of not connected home they Chicago being that the trip was Boston to Cancun it made for a cumbersome travel and would avoid it in the future."

Cons: "It was 4 hours late."

Pros: "The pilot was great. Understanding that all passengers were tired with traveling and the flight delayed he did everything he could to get us to our destination quickly and safely. I could tell he was excellent at his profession. Kudos to all the flight staff!"
Cons: "I was most upset that a bottle of tequila I bought in the duty free store in the cancun airport was confiscated by tsa in Houston. I know this was not united's fault but perhaps my discontent can be forwarded to the proper people. I went through all the correct procedures to transport this via a connecting flight and through no fault of my own had it taken from me. It seems like sort of a scam that travelers are told they can purchase these items and legally transport them home only to have them not make it through security at the connecting airport. I was not the only one this happened to. Bad form!"

Pros: "the flight was very short"
Cons: "DID NOT like the way the boarding attendant treated me!!!"

Pros: "Thank You. Everything was great!"
Cons: "I feel bad for marking Food and Entertainment as poor; however, they were really both "not applicable". Please add another column. I'm sure the review will look much better :-)"

Pros: "This was a 4 hour flight. A TV would have been nice."

Pros: "United airlines reasonable rates And sevices"
Cons: "The delays was awful I'm disabled wasn't offered no assistant to get from one terminal to the next because your flight delays we waited 3hours to go from Chicago to Boston then get on plane and wasn't offered but a swallow of soda that was poured out of a twelve ounce can split between three customers And I'm diabetic my sugar was low because the unexpected delay So that made a perfectly good trip awful"

Pros: "Space was cramped, crew inattentive, coffee was undrinkable and tv would not turn off or play movies."
Cons: "See above. Will try to avoid United in the future."

Cons: "Our flight to San Francisco was canceled"

Pros: "Free direct TV was a bonus. We appreciated the extra space in the United plus seating (which does cost quite a bit extra)."
Cons: "Seats were very uncomfortable. Good choices were VERY limited in United Bistro. No good options for people that are sensitive to spicy foods."

Pros: "Flight was on time."
Cons: "Baggage was not assigned a carrousel. After asking where it will show up, I received a verbal carrousel assignment. Almost a hour after landing, no baggage showed up. We finally found it at the unclaimed baggage."

Cons: "In front of the exit row so weren't able to recline seats"

Pros: "The cabin and crew were very nice up in 1st class. The food and drinks were served on time and in a timely manner"
Cons: "Plane was delayed numerous times before it was allowed to take off. I ended up being late by 2 hours."

Pros: "Flight was on time, crew was great."
Cons: "The temperature was uncomfortable, air was hot, not cool. Thought the plane had a wifi sticker on the outside of the plane the plane didn't actually have wifi."

Pros: "Flight was on time."

Pros: "Even though the flight left 3 hrs late it was very nice...I still think you should offer free Wi-Fi. ..and it wss nice that the food and beverages were free because we where late..Thank you"

Pros: "Not overcrowded"
Cons: "Flight was delayed. No power outlets"

Cons: "This flight was cancelled and I was given no notification. I was only told once I got to the airport. Luckily the staff member I spoke with at checkin was helpful and put me on another airline, but only after she tried to tell me they'd sent an email and said there were no flights til the following day. I had to explain that I hadnt been notified, had taken off work, had just taken a cab there, was 2 hrs early, and due to the nature of my trip not able to leave the following day. Though she was very helpful I feel it was luck and the nature of using a small airport, not something I can expect. Either way I shouldn't have to explain and insist when it was clearly the airline's mistake. When I later checked my email I actually had never recieved a cancellation email, just an email saying cancellation was possible. Overall another bad experience with United. Flew American Airlines and was happy with the flight."

Pros: "Nothing"
Cons: "I have handicape son and they didnt give seat together"

Pros: "Reasonable amount of leg room. Much better that the flight out, during which all passengers were squashed in like sardines (and I'm a short, small-boned person). United should stick with this model plane and sell the other one for scrap."
Cons: "Complete and total lack of food on a 5+ hour flight."

Cons: "No food provided at all. Sound was painfully loud over speakers during safety video. No way to turn off TVs permanently - kept coming back on with advertisements. Did not have enough room for all carry-on bags on board. Was delayed and no notification given to passengers."

Pros: "Every thing"

Pros: "This was the first time my 19 month old had flown and it was a pleasant experience over all. I asked if the had a spot with an open seat next to it and they moved me so that he has more to wiggle."

Pros: "It's always great when the plane is not full and you have some extra room."
Cons: "I do wish that the plane companies would start to serve some type of food during a three hour flight."

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