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The crew was excellent but the entertainment did not work. The 3mm jack for the headphones was faulty and no sound was available for entertainment.

The number of interim flight delays has been higher than I can remember in my history of travel making any connection a mystery as to whether you will actually make it.

THI IS THE 3RD CONSECUTIVE FLIGHT FROM ORD TO MSP THAT HAS BEEN DELAYED 2+ HOURS. CRAZY

Sat in the plane at the gate in SLC for 2+ hours before take off, getting me home nearly 3 hours later than planned.

I was impressed with how quickly the baggage transfers were made.

The Airline Attendant found us in flight and moved us to seats in the front of economy due to the short time we would have to make our connecting flight. We really appreciated it.

For some reason, there was very little volume on the cabin announcements. You could not hear what the pilot or crew were saying.

This was a Latam operated flight. Seats seemed a bit narrow in business class. Older aircraft.

Nothing unusual. It was fine. I hate having to pay extra for my seat.

Didn’t make the flight. My connecting flight was an hour late and I missed the flight. You rerouted me thru Atlanta and I arrived in Rome over 10 hour after my original Rome arrival time. You also left my luggage in Atlanta and it took you three day to get my bag to meI spent 4 days in the same cloths, I had packed my prescriptions in the lost bag and went 3 days withoutMy heart meds.