Daily cleaning, installation of cabin HEPA filters
|August||Best time to beat the crowds with an average 4% drop in price.|
|December||Most popular time to fly with an average 20% increase in price.|
Average price of a round-trip
|$190||(avg. price over the last 2 weeks)|
Good deal for a round-trip
Southwest has waived its change and cancellation fees on flights from Missouri to Cleveland Hopkins Intl. Confirm policy on booking site.
Southwest does not allow booking a middle seat on flights from Missouri to Cleveland Hopkins Intl.
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Scores according to KAYAK customer reviews
Pros: "Nothing, the flight was canceled without a refund. I highly recommend canceling all business with kiwi in the future."
Cons: "My flight could have occurred or I could have been refunded."
Pros: "Being on time with everything."
Cons: "Really felt happy on time touch down nice journey with delta"
Cons: "Old plane with no video screens or room. Boo!"
Pros: "Friendly crew"
Pros: "Easy, fast, simple. Not crowded."
Pros: "Awesome crew!"
Pros: "The crew was amazing! The seat was comfortable."
Cons: "Used the self check in kiosk to begin! That was awesome! But after that I still had to stand in line to check in my bags. That part of the process took a bit longer than expected."
Pros: "Everything. Always an excellent and professional experience."
Pros: "Nothing special"
Cons: "That was the most uncomfortable and cramped seat I had ever had on a plane flight. Even sitting on the pillow did not help."
Pros: "On time"
Cons: "Cramped not much leg room"
Pros: "Everything went smoothly"
Pros: "Everything was on time and efficient. I also liked that the captain came on and updated us on arrival, turbulence, weather, etc."
Pros: "I’ve been very pleased with our travel via Delta. The comfort + option is just perfect for my husband and I. Seats are comfy, plenty of leg room, dedicated overhead bins, and wonderful employees."
Cons: "It’s very hard to hear the flight attendants and pilots announcements. There was a loud buzzing that overwhelmed the voices."
Cons: "Flight was delayed out of St. Louis causing several of us to miss our connecting flight from Salt Lake City to Portland. Delta was of very little help in assisting us in making a connecting flight. They could have at least helped with travel arrangements and provided us with a little food, a pillow and a blanket as we waited in their terminal for the next flight on their airline which was a several hour wait. I understand these things happen but the passengers didn't cause the problem and Delta needs to take care of people better if they expect to earn repeat business."
Cons: "Took 20 min on the run way before deplaning at the gate. Luggage took 15 minutes to come. No entertainment."
Pros: "Boarding was quick and professional. The crew were professional and friendly."
Cons: "No entertainment system. The cabin was cramped and the food/snake was forgettable."
Pros: "No waits, front desk personnel were helpful about baggage accommodations. Clear communications."
Cons: "No issues."
Cons: "The child behind me kicking my seat"
Cons: "Ac not working at last 30 minutes of flight."
Pros: "Got to destination safely and on time"
Cons: "Rude flight attendant, tight seats"
Cons: "We lost our whole vacation and had to pay for the plans fare twice because My last name was spelled wrong on our tickets and we were unable to use them because my passport didn’t match the name on the ticket. We had to rebook everything pay almost twice as much for the plane fare, our Lodi g cost more and our trip was delayed for two weeks. Vyama is blaming us for spelling our name wrong and claimes that it’s our fault this happened because everything is automated. There saying they don’t touch anything that we enter into the booking but somehow everything they claim we entered is now in all capital letters and the space between our first name and middle name is now gone and all run together. The coustomer service number gets you to someone in India. I have tried to get this addressed four times now at first they tried to place the responsibility on the airlines now us and they have hung up on me twice. Kayak has been worthless, they also just pass the responsibility on to someone else. We will never use them again ant I intend to make sure that this mess is put out in social media to hopefully keep others from having their travel plans ruined by their flawed system."
Pros: "The flight was barely half full so we were able to spread out and I was able to enjoy an exit row seat with no neighbors."
Cons: "The seats are still narrow even in comfort class and I’m 5’11” 175lbs so by no means overweight."
Cons: "They changed my flight to a different one departing 2 hours earlier and did not notify me! The original flight was still available & they would not let me take it despite my reservation paper work. CRAZY! I have a two hour drive to the airport this gave me the option to leave home at 2:30am or go the night before and pay for a hotel. Flight was managed by DELTA who also did not care! All involved blamed each other. Beware"
Pros: "In flight movies"
Cons: "The flight was 3 hours late taking off which made us miss our connection to chicago so we are stuck in Atlanta tonight with unplanned expenses we were not planning on!"
Pros: "Very friendly crew"
Cons: "Seatbelts very short given ample seat size"
Pros: "Everything from the check-in to the landing was great. We were well informed about what was going on with out luggage (we were on a regional flight) and the assortment of free snacks were superb! I guess I'll be a returning customer"
Cons: "I was expecting some form of entertainment (radio, overhead monitor, etc) on the CRJ700. But it really don't take away from the experience since T-Mobile partnered with the Wi-Fi service and I received a free hour of Wi-Fi!"
Cons: "Again, not enough leg room. Also, our luggage did not make the connecting flight and we didn't get our bags unit the next morniing - late."
Cons: "My flight got to New York so late!!!! I missed my international flight."
Cons: "Not great communication from gate or staff on board. Failed to provide adequate water. No ice on super warm flight. Just bad experience overall."
Cons: "Long delay"
Pros: "Spacious, clean, great host and hostesses. The flight arrived at our destination 30 minutes early."
Pros: "Newer plane! Comfortable"
Cons: "Nothing just great"
Pros: "Gate agents kept us very informed and provided snacks."
Cons: "2-hour long delay"
Cons: "Not enough water on the flight and we landed in a parking lot and shuttled back to the airport."
Cons: "The WORST experience of my life. My flight was delayed 12 hours overnight due to "weather" and since it was reportedly because of uncontrollable weather delta didn't have to do anything for me so I slept in the JFK airport overnight, they wouldn't even give a $59 pass to their sky miles club for the afternoon. It felt like an easy excuse so they wouldn't have to do anything since there were other airlines still flying out of JFK and to go CLE before my rescheduled flight which makes me believe it wasn't all weather. Since the flight was delayed 12 hours instead of being cancelled they wouldn't let me switch to a different airline either. Then, in the morning when it was rescheduled to it was again delayed because they first couldn't find a captain and then couldn't find a fort mate. We finally took off and arrived in Cleveland only to wait another 30 minutes for a gate and a ground crew that they couldn't find. I will never fly delta again."
Pros: "On Time"
Cons: "Seating in ecomony class is very tight, restricting, and uncomfortable."
Pros: "No compensation"
Pros: "The flight attendants made the safety briefing extremely lively and personal, a wonderful break from the normal tedious process. The rest of the flight was quiet, uneventful, and pleasant in part due to their good nature. I cannot have gluten or soy, and I was brought a complimentary bag of potato chips that were gluten free - the one and only time this has happened! I hope to fly with this crew again someday."
Pros: "I was cleared for standby! Flight attendant at the stl gate is always friendly and willing to help! I love her!"
Cons: "I waited almost 6 hours on the phone the night before the flight to get on standby! Almost didn't get the flight! Was charged $50 only to not get on my next flight because it was over booked! Flight attendant was very rude!"
Pros: "I liked that I was able to get able to get an earlier flight!"
Cons: "I don't like that I had to pay $50 extra dollars for standby on both legs of my flight! I am a very loyal delta customer and these past times flying I feel like my favorite airline is turning into the bad airlines delay everytime, problems with the plane fare prices too high! I'm starting to think about taking my business elsewhere!"
Pros: "10 minutes early departure"
Cons: "There isn't enough seats in the gate area and sitting on the runway for 10 extra minutes we could have been early"
Pros: "It was only a 30 minute flight."
Pros: "Crew was nice and professional. Very efficient in their tasks"
Cons: "The music over the intercom was more than just loud it was deafening. When I asked for it to be lowered the flight attendant indicated they had just turned it down. It still was too loud. The GoGo internet, which I pay for, did not work for most of the flight."
Cons: "They lost my duffle bag, and when they found it, my bag was in a whole different state, and once I finally received my duffle bag my items were wet and damaged."
Pros: "It was great and very roomy I felt like a movie STAR!!!"
Pros: "The fight was delayed but they gave us complimentary drinks on the flight. Nice."
Pros: "On time flight. Comfort seats"
Pros: "The ground crew is helpful in fixing our seats. Boarding procedures are smooth and overall journey is comfortable"
Cons: "the airline can provide more options for us to selecting seat at self help counter. Provide options for food. There are 2 vegan meals out of 3"
Cons: "The wifi didn't work. No seatback everyone's screens, only a screen over there middle row of seats. Maybe update your 20 year old livery."
Pros: "Help with check-in"
Cons: "More friendly staff on airplane"
Cons: "My son and I had seats in different places and they asked him to move forward several rows because of weight and the seat beside him was empty so I asked if I could sit next to him and they said no without giving any explanation. That kind of upset me. Just a short explanation would be fine."
Pros: "The flight attendants were able to find a place for my carry-on luggage when the overhead bins were filling up. I got a seat with extra leg room by chance (without having to pay the extra fees)."
Cons: "There are no snacks served on the flight. The Philadelphia Airport was overcrowded. There was hardly any room to navigate and there was a long line at nearly every women's bathroom."
Pros: "It was a quick flight! The crew was nice & the landing went smothly!"
Cons: "It was a full plane!"
Pros: "Finish currently use were the most courteous and caring I ever was serviced by."
Cons: "Not much to recall"
Pros: "The flight was equal to AA service I have had on a regular basis."
Pros: "The speed of service"
Cons: "We had several rude flight attendants"
Pros: "They delayed 5 times and we're never honest about departure time. Then lost my luggage. They told me that I will need to go back.to the airport to pick up the luggage which is unacceptable."
Cons: "See above"
Pros: "It was excellent!!! The service, the food, flight on time. Very friendly attendants!"
Pros: "Courteous crew"
Cons: "The plane was tiny and old"
Pros: "Everything was on time and great."
Cons: "Ever thing was fine."
Cons: "I sat at tha airport for over 9 hours before my flight left. Very poor communication and customer service."
Pros: "Haven't left yet don't leave until today the flight was behind due to maintenance"
Pros: "On time. Friendly."
Pros: "Staff was nice."
Cons: "Again boarding and unboarding was very slow."
Pros: "The estimated time for both my flight was over an hr, but we arrived in on my first flight at 45mins and my second flight 30mins."
Cons: "multiple delays from American airline in Madrid and Chicago, not giving me good alternative, not owning the issue, multiple flight chnages"
Pros: "I must say the in-flight crew, 2 gents and 1 lady for the first class were so friendly and ..... Happy!!!!"
Cons: "It's cold in Ohio"
Pros: "Ontime working airplane with good crew"
Cons: "Setting is crowed especially when person in front reclins entertainment does not support many android and no kindle device"
Pros: "On time"
Cons: "Dirty plane. DIFFICULTY hearing which baggage kiosk to use. Should have a board with postings"
Cons: "- The entertainment system was not working - needed few restarts - on many seats - Food - horrible - Air hostess dropped water on me - not a problem by itself as accidents do happen. However her comment was more annoying - no sorries - not apologies - just said - "oh it's just water - it is refreshing" - Seats pushback was almost broken - it would break your thumb to push the button and then almost stand to push the seat back. - This was transatlantic flight and you charge for liquor? It is not free - you have to purchase - They ran out of red wine (which was free) by the end of the first meal. Do you keep just one bottle for this big 777 fight. - Overall experience was horrible."
Pros: "Our flight had a veteran who had received the Medal of Honor and the pilot and attendants took a moment to recognize him and it was sooo special and meaningful for American Airlines to take the time to thank this awesome individual!!! Thank you!!"
Pros: "They were able to use the electronic boarding pass through the app which is nice. Boarding was really quick."
Cons: "The overhead bins didn't have enough space for carry on for everybody flying."
Pros: "Friendly service"
Pros: "Like I said before the crews were on time. The seats were comfortable and big enough. Everyone on the crew were very nice and made sure we were informed of procedures."
Cons: "There is nothing I can say negative."
Pros: "Snacks were good. Staff was nice and accommodating."
Cons: "Plane was old and uncomfortable. Part of the paneling in the wall wasn't lined up and looked like it was cracked and loose. Dear pocket back was falling off and my tray table was cracked and leaned towards one direction."
Cons: "Small crew at Santa Fe airport so luggage took a while"
Pros: "No issues. The whole trip went well."
Cons: "The little lady sitting next to me took my seat but it just let her have the window seat because she could not speak english"
Pros: "Fares were great"
Cons: "No update for upcoming travel arrangements"
Pros: "It was on time, crew was very polite and attentive."
Cons: "Nothing to report."
Pros: "The stewardess was professional and engaging; very helpful."
Cons: "I would have liked to watch a movie, and I don't believe there were any monitors."
Cons: "Didn't take this flight"
Pros: "I like how they kept us updated on when the flight would leave"
Cons: "I didn't like that it took so long for us to actually get on the plane. My flight was supposed to leave around 4pm but it didn't actually leave till around 9pm so I had to sleep overnight when we landed in Dallas"
Pros: "Flight was ok"
Cons: "They lost my luggage and I haven't gotten it yet"
Pros: "Everything was smooth, even the getting through TSA process. I had minimal wait time."
Pros: "The plane we new and amazing, loved all the extra features."
Cons: "There was nothing that I did not like."
Cons: "This was my 5th American flight in 3 days, four of which were significantly delayed. I was supposed to meet relatives for dinner; instead I got there at bed time"
Cons: "That my earlier flight was cancelled."
Pros: "Excellent piloting (good driving) and communication during a torrential downpour. That's important. The two hours on the tarmac were unavoidable, so appreciated occasional comments about the storm and circumstances. Interesting parking. I didn't know a plane could pivot like that. Also, flying through cumulonimbus clouds was thrilling. Thank you."
Pros: "We boarded, then left on the plane for an hour, then offered the opportunity to unboard, then required to unboard. We left several hours late and missed our connecting international flight."
Cons: "Everyone was anxious about missing connecting flights. It was a chaotic scene. The flight staff were clearly annoyed with all the questions they were getting."
Cons: "As with the initial leg of my trip to Kansas City, the scheduled departure was delayed without explanation. If there is a viable option for travel to a given destination, I will NOT choose American Airlines as it would likely be just as practical to go by covered wagon."
Pros: "everyone was nice to my mother who is 90"
Cons: "I wish you had a flight to Clavend an hour earlier."
Pros: "our flight was changed from Kansas to Chicago to Cleveland Everything was eine."
Pros: "Great new plane Quiet & smooth"
Pros: "Very punctual with times, very nice planes."
Cons: "Going to Alaska ticketing counter only to find out that had to go to American counter at the other end of the airport. Kayak did not include this information in their email."
Pros: "Bad service Unfriendly crew"
Cons: "Considerate staff and crew."
Pros: "Very good service"
Pros: "Quick boarding, departed on time, arrived early, good cabin communication"
Cons: "This is a very cramped commuter jet, just one flight attendant to serve entire plane, she came by once for drinks but not a second time"
Pros: "Efficient crew. It"
Cons: "It was good overall."
Pros: "the fact that the flight arrived on time without delay and the gates were easy to locate."
Cons: "How on earth did my i arrived lagos and only one out of my two bags showed up, i have to extend my stay in lagos and hoping my bag will come the next day, i have to pay $100 extra just to extend my one night hotel booking to two nights."
Pros: "Crew was extremely friendly."
Cons: "Temperature was way too warm."
Cons: "No meal on business, no free internet, no entertainment"
Pros: "smooth flight, good service"
Cons: "hold up to board family with 2 much luggage, overhead bins 2 small"
Pros: "No assigned seat. Almost did not get on flight. No explanation offered."
Cons: "Super cramped. Few in flight services"
Cons: "The flight was very hot and uncomfortable!"
Pros: "Crew nice and friendly."
Cons: "Free in-flight entertainment should be offered on all flights of 2+ hours through the United app. Had a family with young kids next to me who would have benefited from it (I saw the father trying to connect to it through the app), and overall it would make the flight a much more pleasant experience. After boarding a full hour later than what was originally said, it would have been nice to kick back with a movie for the flight."
Cons: "Luggage compartment too small even for a rolling laptop bag"
Pros: "I like the seats and the leg space .they were very comfortable ."
Cons: "No comment"
Pros: "Boarded ontime"
Cons: "Sat on runway in hot plane for 45 min"
Pros: "Price was lowest for that date and itinerary."
Cons: "Feels like United is second class compared to other carriers. I purchased this for my Morher-n-Law who rarely flies was traveling by herself. there were 7 gate changes 3 day of. I Was very concerned if she would make it."
Pros: "I did not use food or entertainment. No answer avail for not used Crew were great. All crews were great. Helped a lot of people. For all four segments."
Pros: "Rain delayed our take off but most of the time was made up. No complaints!"
Cons: "Forced to check our carry on suitcase even though there was plenty of room above the seats."
Pros: "That the plane finally embarked from Newark to Cleveland."
Cons: "Flight was two hours late. How can a one hour flight be two hours late in the month of May? The blaring ads for Direct TV were obnoxious. You could not control the volume of the transmission. Please ask yourself how many passengers to Cleveland, on a one hour flight would purchase service"
Pros: "Newer plane,"
Pros: "They got me on a flight home that night"
Cons: "I had to wait 4 hours in the St. Louis airport and 4 hours in the Dallas airport. Was a very long day!!!! I do not like to fly American Airlines and that was the only flight that was available. The plains are small and cabin pressure always hurts my ears."
Cons: "Late out of Stl. Missed flight out of Chicago"
Pros: "Flight was on time"
Cons: "I wish we would have known ahead of time that we needed our own personal devises to watch a movie. We would have been better prepared. We didn't" have long to download the Intied app and for some it just wouldn't load so they could watch a movie. I also wish there was a better selection of movie to watch."
Pros: "Everything was fantastic. .. amazing flight... thanks to the whole crew!"
Cons: "Everything was excellent couldn't ask for anything else"
Pros: "Departed close to on-time. And as a pilot myself any landing you walk away from is a good landing."
Cons: "Boarding nearly last there was no room in the overhead compartments. This aircraft is tiny and with my small bag on the floor my feet rested on top of my bag making it cramped."
Cons: "My luggage was not put on my flight even though I watched the agent tag my bags and put it through. Knowing that it wasnt put on the flight no one bothered to notify me or even put it on the next flight out that was about 3hrs after the time i departed. I had to contact United than was told that it would go on a flight the following day.. TERRIBLE"
Pros: "Nice leg room flight crew was very nice and attentive"
Cons: "Gate personnel very rude and unwilling to try to help. Our tickets were supposed to be together but they ended up spaced apart. Gate crew would not work with us to sit together even though there were seats that had opened up together from volunteers getting bumped from the flight."
Pros: "that i finally got on the flight and we arrived safely"
Cons: "when i got to the airport I was told i did not have a seat and to sit down. i think if you purchase a seat you should have one when you arrive. due to people willing to forfeit their seats I was finally allowed to board the plane but it was after the departure time. I know people can have a bad day and dealing with the public can be challenging but I feel that I could have been treated a little nicer and not demeaning."
Pros: "It was a short flight. The desk attendant in Washington was most accommodating. I always appreciate a smooth landing."
Cons: "The snacks were should have been varied."
Pros: "On time. Quick boarding, very efficient."
Cons: "Stewardess was a little grumpy."
Cons: "Delayed over an hour in STL, which caused me to miss my connection to Hartford. United rebooked me on Delta. I had to go from STL to Newark (United) then to Detroit to Hartford (Delta). I was in airports for over 14 hours. I was 7 1/2 hours late leaving compared to my original schedule and arrived at the hotel the next day. I had 5.5 hours of sleep for an interview that I traveled for in Hartfford. Thanks United."
Cons: "Flight crew great"
Pros: "Very good flight. No complaints"
Cons: "Flight cancelled due to mechanical, re-booked on Delta who had to re-book me on Alaska due to mechanical. An 8 hr trip turned to 22hrs."
Pros: "When we got to Chicago we didn't have a plane so we had to wait hours and then walked to another gate .. Wait for another hour and then they said we would not have anything to drink or eat in the flight"
Pros: "The attendant at the boarding counter was very helpful."
Cons: "As we are flying international and had a single itinerary, They didn't allow two checked in baggage's inspite of repeatedly explaining them that we have to take connecting flight which allows two checked in baggage's for each person."
Cons: "Boarded on time, but had to sit for 40 minutes waiting for de icing"
Pros: "Flight was on time"
Cons: "The reading light was so weak that it was impossible to read."
Cons: "Our original flight got cancelled out of St Louis, not once did the service agent tell me I could rebook my connecting flights myself on my phone. When I found out, I successfully rebooked my partner's flight and my reservation disappeared. Because of this I was on standby (along with 87) other people while my partner had a ticket."
Pros: "The captain, crew and gate personnel were very friendly and helpful, despite what I think had been a long day for all of them too. I appreciated their efforts to provide drinks for everyone despite the crazy short flight."
Cons: "I was rather annoyed that the inflight video monitors played commercials for the entirety of the flight (almost no one elected to pay $8 for TV on what was supposed to be about a one hour trip). The cabin was obnoxiously bright as a result, and it was difficult to avoid being distracted and irritated by the flickering. United should have those screens turned off unless users pay for them-- it would save valuable energy too, wouldn't it? I was also frustrated that we were delayed a number of times because of mechanical difficulties, but I'm grateful that we took off knowing everything worked. Between the late in-bound crew and the mehanical hold ups, we could have all taken the bus and arrived sooner."
Pros: "Was fast and smooth"
Pros: "The crew were nice enough about it."
Cons: "There was some problem with the inbound aircraft, so we got delayed 4hrs. I should have been there when we took off! The flight was oversold & packed. Theres a surcharge for everything, including TV! But they announced that because of the delay, they would turn them on for everyone. Except they intermittently worked for half od the plane. The wifi was also spotty. Given the poor state of that equptment, I guess I should be happy we got to our destination at all."
Pros: "Generally, I've been satisfied with United flights, but this one tried anyone's patience."
Pros: "The quick time"
Cons: "The plane was too small I was claosterphoic and there was a guy coughing on me the entire flight."
Pros: "First flight went great."
Pros: "Someone at the gate to direct us to connection gate."
Cons: "Numerous things added up to not too great a flight: Boarding process is awkward; Baby crying on flight; Delayed departure due to part replacement; Delay on tarmack; Not a friendly crew; considerable turbulence; Slight delay to get a gate for off-boarding."
Pros: "We Tom off on time and the flight was. Quick uneventful one"
Cons: "There was a 3 hour delay in returning to Cleveland. We tried to get on an earlier flight, but couldn't since we had checked our luggage for the later flight. I don't know why we weren't given the option of the earlier flight when we made our reservation to avoid the long layover. THere would have been enough time to make the connection. Not only was there no consideration of giving us compensation for food, but there was only a minimal snack and a beverage on the way to Cleveland. The airline told us the delay had to be at least 4 hours to get a coupon for food. Well, it was 6 hours before we arrived at our destination. The return flight made a potentially wonderful experience leave much to be desired. What can YOU do for US? I was flying with my husband. I would think twice before using you again for a trip."
Cons: "Very frustrating- ON our outbound flight. Delay due to maintenance. Cannot make our connecting flight. NO MORE flights to St. Louis. Had to reschedule to American Airlines. Waited in airport 9 hours. No apologies, no vouchers for food. No upgrades. Nothing. Coming back to California, initial flight with massive delays due to maintenance problems again. Unable to make connecting flight AGAIN. NO MORE flights to Fresno. Have to switch to American Airlines again. Wait in airport 6 hours. No apologies, no upgrades, no vouchers for food. Nothing. Done with United- Don't care and obviously cannot keep there planes well maintained- Scary."
Cons: "After having a bad experience getting to Sacramento I was already set to fly Southwest for my next trip. My travel partner was going to Sacramento as well the same day and made it ON TIME after a 30 minute delay"
Cons: "Mild turbulence"
Cons: "Paid for baggage via Kiwi. Airline did not receive baggage reservations, paid for baggages again @ airport."
Cons: "From check in to boarding and then flight all were fantastic. We were traveling with 2 kids as well under 3"
Pros: "Attendants were competent but casual. Friendly."
Cons: "Boarding should have been back to front. Late both ways because of slow boarding. Being charged for every single thing is not worth the "cheap" price. Advertised prices are just to suck you in then upcharges for everything including seats, carry on, and water, make you feel like a chump because you fell for it. I only fly it because of the direct route but would avoid this line if I can."
Pros: "The crew and personnel were great!"
Cons: "Don't like the additional carry on fee, had 3 hour plane trouble and had to deboard and wait (which I know things happen but at least could of gave complimentary drink or snack to passengers/children)"
Cons: "The staff was atrocious, the time management was the worst I have ever had expierenced while flying. The staff on the plane was moseying along. I understand they have to be there but after a 7 hour delay we would've liked to see some ambition in getting us home. I could not have been more dissapointed. I should've paid the few extra bucks for a better company."
Cons: "Couldn't move the seat back at all. Couldn't sleep."
Cons: "No entertainment on the plane at all. Also no food. We had breakfast that day and that was it. There was no time to get some food during the stopover in denver, so we ate nothing until 9 pm that day. Employees were kind of rude too for no reason."
Pros: "Good flight. Accommodating. Will fly again. Cheap flights"
Cons: "I will never fly frontier again."
Pros: "The security line to the Frontier concourse was unbelievably long, and even though Frontier knew this, it insisted on closing the plane door right on time, at 10 minutes before departure, even though 6 non-related passengers were going to miss the flight. If they had kept the door open 2 extra minutes, all 6 passengers would have made the flight. Ultimately, the plane left 10 minutes late, so 20 minutes after the door closed. I've had enough of Frontier's inflexibility and will gladly pay a higher fare for a different airline."
Pros: "The flight was relatively short, and once we boarded we moved out pretty quickly. Bags were delivered quickly as well at the end of the flight"
Cons: "THe flight was delayed by close to two hours, but more surprising was the amount of extraunexpected money we had to spend for basics-close to $30.00 each to "pick" seats, $130.00 each for baggage (yes you have to pay for any luggage beyond one personal item like a purse), money for food, etc. There are not even basics on the lfight such as blankets, and the seats don't recline. Overall, not an airline I would choose again as the "bargain" price turns out to be full of hidden costs that weren't clearly explained upfront"
Cons: "Frontier nickel and dimes you for everything: on top of the ticket price, you must pay for your seats, carry-on, you name it! The seats are horribly uncomfortable--no reclining!"
Pros: "Price and non-stop flight"
Cons: "On a 5 hour flight the drink/food cart was offered only once. On overnight flight the seats did not recline and 2/3 reading lights did not function in my row so I could not read. VERY uncomfortable 4.5 hours."
Pros: "The low price of the fare"
Cons: "1. All the added charges even for a refreshment 2. The obnoxiously loud noises coming from the plane mechanics 3. A group of 5 that were drunk, belligerent, loud, and inappropriate 4. Lack of cleanliness (old tissues & trash stuffed in the seat pocket, trash on the floor, looked like throw up in our aisle-our entire aisle asked to move seats) 5. Stewardess speakerphone so loud It was painful"
Cons: "Customer service was rude. Seats were ironing boards with pleather covers, we were all especially jammed in. Airline crew was not pleasant. The best thing was when it was over."
Pros: "convenient flight times; on time statuses. although it may be somewhat unrelated, I loved booking my first time thru Kayak as another option/adjunct else I probably would not have flown Frontier!"
Cons: "I know it's won't be viewed seriously but I hear a lot of people gripe about it -- no free snacks and beverage."
Cons: "Delayed again longer then they said it would be as well, also their reason was "there's no good reason" awful"
Cons: "Pay for drinks, pay for food, pay for bags, pay to pick seat, etc etc"
Pros: "The price was excellent smooth process look for my next adventure!!!!"
Pros: "clean plane, well piloted, courteous crew. early arrival both directions."
Cons: "credit card pitches. they're getting a little annoying."
Pros: "Good price"
Cons: "MCI in Kansas City is an awful airport. The seats on the flight had less leg room than most airlines. No free snacks, drinks, etc. Those for purchase outrageously priced."
Pros: "The take off and landing were perfect."
Cons: "The seats miserable and the little miniature trays were ridiculous. I didn't realize that you had to ask for water. the charge for carry on was equal to $60.00 and I had only two short trips although they were round trip."
Pros: "Nice crew"
Cons: "Waiting in the airport from 630 pm to 230am for our plane to arrive & take off! Second time I've had a 4+ hr delay with Frontier."
Cons: "PASSENGER RUDENESS"
Pros: "The friendly service!! It's always nerve-wracking for me & they were friendly & helpful from the check-in process to saying good-bye! The rates are wonderful too! A little disappointing that the rates went up for checked bags :/"
Cons: "Rates went up for checked bags since my flight JUST LAST WEEK! "/"
Pros: "The boarding was fine, The flight was good."
Cons: "The baggage fees were ridiculous. especially carry on. And on such a short trip. I feel if you're flying on any airline one carry-on and one checked luggage per passenger should be free. Anything after that then charge for it. Especially for flights shorter than 2 hours. like ours from Denver Co. to Kansas City Mo. Unless you're traveling without any bags I guess it's pretty inexpensive. But that's unrealistic. I'll probably check other airline options as far as baggage. Cause this is a horrible way to treat passengers flying on your Airline."
Cons: "Unannounced baggage charges and reserved seat charges - they charge for carry on bags; are you kidding me?"
Pros: "The airbus was clean and modern. The crew was great."
Cons: "No beverage unless you pay. Even just water would have been b welcome. You can ' t check in without a code which was not available at the time I wanted to check in. Seriously, $6 to reserve a back seat! I FedEx ed my luggage rather than pay for a carryon. I was lured by low price but will probably not fly Frontier next time."
Pros: "On time, friendly, helpful staff. Good price"
Cons: "No frills. Not upfront with extra charges which is a disguise for the true fees to fly."
Pros: "Not a whole lot because my experience with kayak went south quickly."
Cons: "After selecting the dates I needed and got set up I realized the your program had an error. The dates selected were not what I chose. It was a nightmare trying to get you guys to resolve this with terrible customer service. I will never use your business again."
Pros: "The price of the overall flight and that I was charged less for a check in vs a carry on. The crew was also very friendly!"
Cons: "The seats no longer recline, you are charging for any other beverage but water (one of the only airlines I recall that does this), there are no longer any snacks provided. While these sound like minuscule things in the long haul, just providing these little extras would make all the difference in the world."
Pros: "The fight, and it's crew were as good, and as professional as any other carrier, I've ever flown with. Even those full priced, and over priced carriers. There was no entertainment on this flight. And I did not purchase any food or drink. I would have liked the seat to recline a little more, but hey,, it's an economy carrier. You can't have everything. Besides, it was a late night flight. Only three and a half hours. By the time I got into a good snooze, we were landing in Cleveland. Look forward to doing it again."
Pros: "Flight attendants never asked how I was doing. Did not welcome aboard or acknowledge when leaving plan."
Cons: "Entertainment N/A Never offered any drink or snack"
Pros: "The flight was very smooth, the landing was even smoother. The best part was it was almost 45 minutes shorter than expected!"
Cons: "Did not like the seats. No adjustments at all. Felt like sitting in a narrow lawn chair. I think my smartphone is bigger than the fold Down tray tables that are now used."
Pros: "I haven't flown in about 15 years and was quite surprised by the skill of the pilot and 1st mate during turbulence and landing. The rest of the crew were very friendly and ready to help with anything needed. Online check-in and printing of my boarding pass to make things go faster"
Cons: "The carry on policy. You should get 1 bag besides your purse/briefcase for free."
Cons: "The flight was cancelled due to weather and I am still waiting on a refund."
Pros: "Boarding was efficient and the flight was on time."
Cons: "You pay for seats, you pay to carry on a bag... The on line seating chart is deceiving - expensive seats don't provide much extra room."
Pros: "Great rate, no frills, great crew. Very professional, a good flight overall. There was no entertainment or food included in the price of the flight, which helps keep cost down. If you don't read the carryon policy then shame on you, it's posted on their website."
Cons: "Seat pitch could go up just a bit. I'm 5'10, 180 lbs and don't know how anyone much taller or bigger than me fits in these seats."
Pros: "Great price from Orlando"
Cons: "Seats were very uncomfortable and did not recline. Only a 1:45 long flight. Anything longer would have been torture."
Pros: "New plane. On time departure. If you are aware of all of Frontiers charges, it was great."
Cons: "1) I was charged 27.00 for each seat 2) I was charged 40.00 for each Carry-on 3) I seen no note of the above additional when booking the flight"
Pros: "Flight was delayed late into the night. Baggage took probably about 30 minutes to get to the carousel. Kind of ridiculous."
Cons: "No claims"
Pros: "My husband, son and I were able to fly to Florida for a vacation even though we didn't think it possible this year. We all took one small carry on with no charge and were prepared with our own snacks and drinks. It was great!!! Thank you for making it possible for us to fly!! We will absolutely do it again."
Cons: "there is an extra charge for EVERYTHING"
Cons: "Seats are NOT comfortable. They are made for people who are 5 ft 8 and shorter. Plus they do not recline and are stiff as a board."
Pros: "Our flight was on time, the staff was fairly friendly, and the plane seemed clean."
Cons: "What I didn't like was ... AFTER purchasing 3 round trip tickets, I found out we had to pay extra for our two carryons, and when I went to select seats, had to pay extra for those, too, if my husband and I wanted to sit with our son. Didn't feel the cost was a good deal after we had to add another $212 to our purchase. I will definitely read reviews before buying tickets again, and try another airline."
Pros: "Would rather pay more for v tickets with another airline. Horrible. Have to pay for everthing. Will never ride with them again"
Pros: "pre-inclined seats, airplane"
Cons: "you can improve on entertainment"
Pros: "Got what I payed for and had no issues"
Cons: "advredge flight"
Cons: "I booked a flight from San Diego to Cleveland with a 12 hr. layover in La Vegas. Spirit customer service demanded that I pay $40 for my bag for each of the flights. I've been flying for decades & never had an airline charge TWICE for bagagge all cause of a connecting that they said was due cause the 2nd flight was not departing on the same day..."
Pros: "Seats up front"
Cons: "Noisy passengers and flight attendants did nothing to keep the noise down! Several passengers were upset about it! Being awoken"
Pros: "The pilot was a hottie"
Pros: "I am handicapped and everyone was most helpful."
Cons: "Seat comforts Leg room limited. I do not like the A319"
Pros: "Clean new looking planes, nice people. Amazingly on-time departing and arriving."
Cons: "Was unable to change to comfort seat 14 hours before the flight"
Cons: "They cancelled the flight with 15min before boarding notice. Did not get to destination."
Pros: "Friendly and helpful crew"
Cons: "I paid extra for the extended seat which was great and also due to the fact that I had the row to myself. I have sat in regular seats and they are VERY VERY short and uncomfortable"
Pros: "Clean airplane."
Cons: "I feel cheated and deceived. A checked bag costs $50. A carry on costs $55. If you don't realize this before you go the gate it goes from $65 to $100. The counter crew was rude, and the boarding crew in Cleveland was shaking down passengers to be sure they were not "cheating", stopping the boarding process to check passenger receipts. Getting an assigned seat, an extra $15 per person. And there was absolutely no leg room for that extra $15 (which I paid for). These costs should be shared upfront - basically every ticked is $50-$65 more than the website shows. I will not fly this airline again."
Pros: "The flight arrived on time"
Cons: "Our granddaughter's stroller and car seat were not available to us at the gait and we were directed to collect it at the baggage claim area. These two pieces had not arrived in the baggage claim area as well. Therefore, we contacted the airline representative in the lost baggage office. We spent close next two hours trying to locate the missing pieces to no success. We were provided a substitute car seat for her and as we were a minute from our destination in Solon, we received a phone call that those missing pieces were located (we don't know where in the airport) and delivered a couple of hours later. It just speaks to the incompetence of the Spirit airlines staff. I do not think that we shall again fly Spirit in the near future, nor shall we recommend it to other family members or friends."
Pros: "Friendly, efficient crew. Arrived to destination ahead of schedule. Very affordable ticket price."
Cons: "No frills at all - try to upcharge for everything: bags, food, seat selection, etc. It is definitely a budget airline."
Pros: "seating was comfortable"
Cons: "no pretzels or pop without a charge?!? and 150.00 for 3 bags?? robbery!!!"
Cons: "charge of the carry on and the delay of 3 hours"
Cons: "Boarding pass kiosk in Orlando next to luggage weigh in - led to a pile up trying to check in. Seats really small. Luggage had to be tossed, all the shampoo and makeup was smashed and had to be thrown out. Interesting since they charged $50 per bag."
Pros: "It's an economical means of transportation, you get what you pay for."
Cons: "Seriously I'm a realist so how can I complain? What I don't like is reading reviews that complain about the very type of service the reviewer paid for. Aside from presumably in personable flight attendants. Yes you have to pay for everything but you can't complain about it you knew up front, I'd rather fly lite and fly cheaper than fly on another airline paying for things I frankly don't need."
Pros: "Second leg was hot as an oven in that plane and the flight attendant yelled at us the whole time sit down sit down sit down they were horrible"
Pros: "Flight attendants were polite. Flight was smooth, seating comfortable. Was very tired with a bad head cold so mostly slept."
Cons: "Flight was delayed 30 minutes due to inspection before departing. Pilot apologized for the delay due to insufficient staff. Didn't understand why passengers were not informed of this delay until all were boarded on the plane."
Pros: "Funny crew. Seating with extra leg room."
Cons: "Late. Flight was more than 1 hour late. Crew said it was b/c flight from LA to Cleveland was delayed due to mechanical issues and that put flight from Cleveland to Ft. Myers behind. This made our return flight to Cleveland late. Interestingly this was the same issue with our flight from Cleveland to Ft. Myers. Issue with plane in LA. We didn't get notification that flight was late until we reached the gate."
Cons: "I paid extra to obtain an exit seat with extra leg room for an overnight flight, but the seat was slightly lower and much harder than the surrounding seats, causing me to shift my medium frame weight throughout the night."
Cons: "CHECK IN SUCKS"
Pros: "good price easy check in nice clean plane friendly staff"
Cons: "seat to close no leg room loading procedure could use some work"
Cons: "The seats were the worst I have ever sat in. My back hurt for several days after the flight. Good thing it was only 2 hrs long."
Pros: "Good service. Pay for what today use only"
Pros: "Polite professional seasoned flight attendants. Base ticket was cheap."
Cons: "Two and a half hours Late. 2 for $5 diet cokes. This flight did not have the new spirit seats. Had old style seats. Very cramped and tight. I felt baggage restrictions were over strong on the website. I paid for a carry-on because it said a personal item is a purse and a carry on is a back pack. Turns out small backpacks (i.e. Regular old backpack, not aluminum framed camping monstrositys) are perfectly fine. But alas " baggage charges are non-refundable. Sucker! Pay for seat choice at boarding time, surprise! Endure pushy credit card offer."
Cons: "The seats were very uncomfortable. The price for luggage was too high, plus only allowing 40 pounds for the checked bag(s)."
Pros: "Simple boarding procedure and on time flight"
Cons: "Had trouble checking in online. Seat selection was a bit vague as to whether you were choosing seats for both flights or just one leg"
Pros: "Spirit staff was very helpful."
Cons: "Equipment problems caused a significant delay."
Cons: "My flight was delayed 3 hours. Supposed to leave at 9pm, but instead leaving at 12pm. I arrived at the airport at 10:15pm to check in and no one was at the counter to check me in, nor anyone at the security gate because they had closed down for the evening. I was not the only passenger that was left standing alone. I called spirit and they were no help. I missed my flight, and I wasted $400 dollars. I don't understand why no one would be there if it was there fault that the fight was delayed. Not my fault. Needless to say, I will never use Spirit again and I will make sure anyone I know, never uses them either. I called Spirit later and requested a refund, and I still have not seen this. I am highly disappointed and angry."
Cons: "Didn't let me check in 40 minutes before my flight because the computer locks them out 45 min prior to departure. Asked to speak with a manager and was told she was too busy to talk to me and would decline my request anyway. Passengers hadn't even started boarding yet. There was no line in security and I could have been at my gate in less than 5 minutes. Instead I watched the passengers board the flight behind the glass partition and had to wait 1 whole day for the next flight, which also happened to be delayed. Worst airline ever!"
Pros: "not much, direct flight was the only positive"
Cons: "cannot even get a water for under $3.00."
Cons: "Didn't like all the extra charges!!!! Didn't like unprofessional ticket agents and flight attendants. (not good to have panicky flight attendants in turbulence) Didn't like the three hour delay getting home Cramped seating. Sodas were $3!!"
Cons: "Someone took my window seat and wouldn't move. People next to me kept bumping into me repeatedly."
Pros: "Website to difficult to use. Couldn't get a seat. My Dad bought the ticket and I couldn't get on the website even using his name. Took 50 minutes to get our bags in baggage. Coming to FL our flight was delayed 6 hrs because we didn't have a crew. You guys are clueless"
Pros: "That I finally made it to my destination"
Cons: "Delays of 3 hours outgoing to KC And coming back to LV. Save yourself the headache and use a different carrier. Wow. Never again"
Pros: "The line to dropoff your checked bag was incredibly fast-much improved from my prior experienced !!"
Pros: "Seats are too tightly packed in. Return flight was delayed. Average experience."
Pros: "The flight was on time and the crew was friendly. That's about the best you can hope for when flying Spirit."
Cons: "The seats are uncomfortable and a flight doesn't even include a cup of soda or peanuts. It cost over $80 to check one bag (more for a carry-on), even when checking in online and in advance (it would be $100 to do at the airport). Be sure to add that extra $100 to a ticket price when you're comparison shopping unless you can fit everything you need for your trip into a small backpack-sized personal item. Someone was sitting in my seat when I tried to board because he didn't like his, but that isn't the airline's fault."
Pros: "Plane was really late and checked bags were 45 min to make it to the turnstyle to pick up."
Pros: "Not a thing"
Cons: "The flight crew left an overhead bin open during takeoff!! And it was over an exit row. This airline is pathetic in so many ways. Minimum $3 for anything to drink, even water?? Seats hard as a rock. Aweful experience"
Pros: "Smooth flight. Gave us free water and a tiny cookie for the 4+ hour delay (some of which was on the plane waiting to take off)."
Cons: "Insane delay on a holiday red eye flight. Pilot blamed the airport very unprofessionally. Of course, the seating is small. When flying spirit, they charge for everything, including picking a seat with your group. They charge for carry on (made clear on their website). Insanely cold. Seat was not clean."
Pros: "No redeeming qualities shat so ever. The only good thing I can think of is I have enough time to switch my return flight."
Cons: "Flight was delayed 5 hours with no explanation. Charged for a small carry on even after the delay. No attempt was made to rectify the inconvenience. Customer service associates lied and said we would be compensated for our inconvenience. Low fare is off set by charging for eveything from luggage to peanuts. 0/10 would never recommend"
Pros: "Loved that it was one way. Those are rare to find. But the slight Two hour delay put a kink in plans. Overall very good!"
Pros: "The flight was good. I really liked it so much."
Pros: "The flight attendants were nice. The price was great! The flight departed and arrived on time."
Cons: "My ears and head were killing my fiancé and I when we landed. I have never had that happen to that extreme before. I had a cold so that probably didn't help matters. I saw other people trying to get their ears to pop as well when we landed."
Pros: "It sort of seemed like we might be saving a little bit of money by going with Spirit. It turned out to not be true."
Cons: "Price wasn't that great. Charged $50 for a carry-on bag at check-in. My brother was charged $50 for his as well. Now we're up $100. Didn't have seats on our tickets, so didn't know where we'd be sitting. Tons of babies on the plane. 2-hour delay before take off. We rushed so hard to get there on time, then literally sat there forever. Flight attendants not nice. I bought two beers, they forgot the 2nd one. Seats didn't recline. Airplane was making a terrible noise on landing and taxi-ing. I will never fly Spirit again."
Pros: "The ride was great. there was no food or entertainment, art least worth paying for."
Cons: "I bought a ticket when I went to select a seat only ones left I had to pay moe for. what did I get from a ticket, nothing!"
Pros: "You get what you pay for....and it ain't much!"
Cons: "Someone sitting in my assigned seat"
Airlines flying from Missouri to Cleveland have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights