Cons: "El vuelo me dejo en bogota"
Pros: "The crew is busy so that she might forget the request."
Cons: "Maybe more person."
Pros: "Charming crew Excellent attention. Very helpful"
Pros: "Very good flight"
Pros: "service, great plane, always on time. With Avianca you cannot go wrong. if you find a Delay is usually not because of them"
Pros: "service, great plane, always on time. With Avianca you cannot go wrong"
Pros: "Fly on time, nice food."
Pros: "Service. The plane"
Cons: "Just awful!!!! Original lay over was 2 hours in Cartagena it became 7 hours. Missed my rental car. Missed my first day at the hotel Los recuerdos!! Just awful. I need something done."
Cons: "La puntualidad de la aerolinea"
Cons: "We had a long delay. It would be good if in the future the crew would announce the reason for the delay. I did ask and they said they did not know. Any other airline would say what is going on to keep people relaxed"
Pros: "Fue todo muy puntual saludas y lkegadas muy buen servicio"
Pros: "No delay in takeoff"
Cons: "Check in was incredibly slow, food was substandard"
Cons: "I did not like how during reservation, you cannot put a space between the two words in the first name or last name. For example, I was forced to put "MariaAlejandra" as the first name instead of "Maria Alejandra". I had to call the airlines and go through a hassle to ensure there will be no problems boarding the plan because of this minor name difference."
Pros: "Probably one of the most modern and comfortable planes I've even been on."
Cons: "Flight was delayed by an hour"
Pros: "Lost the flight. The flight was closed early, even though a delayed message was sent and it stayed at the gate for a while"
Cons: "They moved the original flight (direct flight) for a flight with stop in bogota. They did this because the flight NYC-bogota was empty. They delay the flight nyc-medellin to mive the people and fill the bogota flight. I need to arrive at 1 because i was attending a funeral and i couldnot attend the funeral"
Pros: "Seating very comfortable and food was very tasty and healthy."
Cons: "Took a bit to get the luggage in MDE."
Cons: "I had been checked in and when I arrived at the gate they told me and my 13 year old son that we could not fly on our direct flight to Medellín because it was overbooked and they had decided to change planes. Absolutely ridiculous, it was about 20-30 passengers that were denied boarding, including us. They sent us on a plane through Bogota, then to Medellín, arriving 7 hours later and only with a dumb breakfast voucher. I spoke to them that I had an important medical appointment for which I was travelling for, it did not matter. They made no no accommodations whatsoever."
Cons: "Flight delayed with no announcements or reasons given and two gate changes."
Cons: "Storm during flight"
Cons: "Left us in the airplane for 3 hours because of an internal problem of Avianca"
Pros: "service. the crew was very friendly"
Pros: "Fast and good service in the plane. Fast boarding"
Cons: "Timetable updates and boarding calls were in Spanish only Boarding time was inaccurate and wasn't updated on time."
Pros: "Very comprehensive service. They don’t charge anything extra, the entertainment options are good, the service excellent, the food okay. Much better than most US airlines."
Cons: "This is complete false advertisement and a blatant example of bait and switch. After booking 4 direct flights from New York to Barranquilla to Cartagena to Medellin and back to New York, only one of which was through bogota, I got 3 notifications that all my flights were now going through bogota with 3.5 hr layovers! Worst airline ever."
Pros: "Entertainment system"
Cons: "Flight attendants were rude"
Pros: "Super quick flight. Loved that they transferred the luggage for us while we switched flights."
Cons: "The flight from Bogota to Medellin was delayed but the crew was not informing the passengers of ETA. They initially stated the flight was cancelled, then said the flight was delayed waiting on the crew, then they said we had no captain. Therefore, it was a messed at the gate and people were really upset. The boarding crew didn't even know how to organize people into lines. Some people were given different flights and others were told to wait. Unbelievable"
Pros: "The flight attendant were very attentive and nice."
Cons: "The food was too salty. This is especially bad for me since I have high blood pressure."
Pros: "Excellent flight. Seats were comfortable and well spaced. Each seat had an individual entertainment screen. Served juice and coffee on a one hour flight! Check in was easy and cabin crew friendly and professional. We will definitely fly Avianca again."
Cons: "Booked through Flight Network which was a disaster! We will never book a flight through them again."
Pros: "crew was very charming"
Pros: "On time , and good service"
Cons: "Disaster app and call center"
Pros: "Smooth flight with ample attention."
Cons: "Boarding time was delayed without reason."
Cons: "Un poco demorado la entrega del equipaje."
Pros: "Excellent and ontime"
Cons: "Connecting flight in Bogota was delayed. This is the second time it happened in consecutive Fridays."
Cons: "Flight from Bogota to Medellin was delay because connecting flight was late."
Pros: "First time with avianca. Surprisingly modern and comfortable plane.efficient service. Decent baggage allowance. Took a star off because flight was delayed a bit(1/2 hour) but otherwise very pleased"
Pros: "I sat by the window, it was a nice newer plane, and I thought the pilot did an excellent job landing. I have always loved flying with Avianca. Probably the best company to fly with!"
Cons: "They didn't give out earphones in order to watch something or listen to music."
Pros: "Speed of boarding and friendly crew"
Pros: "Non stop flights"
Cons: "Prices are expensive"
Cons: "1 bag delivered whithout padlock and stole belogingns."
Cons: "We had to take a bus to reach the plane."
Flight attends spent all his time playing on his phone, I expect more for first Class 😡
An international flight with a chicken sandwich and fruit is low quality. In comparison, Avianca provided a gourmet meal and a Salvatore Farragamo flight gift with lotions, eye covers, ear plugs, pen, and tissue.
There was not food or entertainment. It was a short fly.
Delta 1st class was really good
Connecting flights with first class seats is not as enjoyable since the flight was short. Will look to take more straight flights so i can enjoy first class more!
Pros: "Good service amazing crew clean airplane good cleaning protocols"
Cons: "Everything was good"
Pros: "Absolutely nothing."
Cons: "Honestly everything."
Pros: "I really liked having some of the seats left empty, to decrease risk of Covid-19"
Cons: "The man in the window aisle took off his face mask shortly after take-off, and the flight attendants ignored it, until I requested attention, more than 40 minutes later. They should be paying more attention to face mask wearing!"
Pros: "Highly attentive crew, extremely helpful, made a bad day bearable"
Cons: "I think all was very good"
Pros: "Quick and easy boarding"
Cons: "Clean the cabin more diligently. There was a open unfinished cup of soda and cookie wrappers in my seat back compartment"
Cons: "Flight into Seattle delayed, flight out of Seattle to Minneapolis delayed flights out of Minneapolis to Bismarck delayed. Ran from gate F to gate c24 arrived at 10:23 p.m. Slight to the park at 10:25 p.m. and they closed the door on me as I was running up there. Ran across the entire terminal to get there and they would not let me on. Last Flight of the night to Bismarck. Missed my uncle's 90th birthday party. Would not give me food voucher. Delta gate agent told me she would lose her job if she did not close the doors 8 minutes prior. However the Minneapolis flight waited for 15 minutes for people to board that plane. How does that compute? Why would they not wait 3 minutes for me rather than pay the money to put me up in a hotel?"
Pros: "Very helpful and professional crew, despite some pretty snarky passengers. Seemed to go out of their way to accommodate everyone."
Cons: "Bigger seats would have been nice, but these were okay. Changing planes at JFK was tight due to late departure from Atlanta, but it worked out. Overall, no complaints and I would fly Delta again given the opportunity and choice. Thanks!"
Cons: "It was ridiculously cold for 2 1/2 hours. When my seat mate asked for a blanket, the stewardess said she only had one more - then walked off. For drinks, they skipped several people. I had to catch her eye to ask for one and then ask her to get my kids a drink in front of me."
Pros: "All the attention bestowed upon me"
Pros: "Crew was awesome. Very friendly."
Cons: "I’m 6 foot tall and I found my seat space feeling crowded. I found myself wishing for just 2 more inches of legroom. It feels that airplanes are being built for quantity of passengers, not quality of flight."
Pros: "Lots of leg room, smooth flights and plenty of notification of any upcoming turbulence. Delta did fantastic with keeping everything from check-in to landing friendly and professional. Will definitely fly again"
Pros: "Each employee on the plane was nice."
Pros: "Lots of movies to choose from."
Cons: "Delays out of MCI and late arrival, no hope for a decent seat on HNL leg, couldn't sit with husband, huge smelly seat mate, used up 10,000 miles on my account and paid higher price than current ticket price, middle seats, not happy"
Pros: "I am usually happy with Delta."
Cons: "Huge smelly person invading my space. Disgusted by his hot sweat on my leg. Used up 10,000 miles and paid too much (watched the fare go down several hundred dollars) and ended up with a middle seat. Not happy."
Cons: "If there could have been some sort of service at DTW to take customers to the gate of their connecting flight, for cases of really short time window of course, it’d be extremely helpful."
Pros: "Crew were ok. Not that comfortable."
Cons: "seat need to be more comfortable"
Cons: "the flight was delayed by about 90 minutes and the gate was changed two times."
Pros: "Flight attendant's are awesome and they always try to make your flight better."
Cons: "Itinerary was changed from the one that was booked. Flight was preponed by 2hours."
Cons: "I got bumped from this flight a couple of hours before departing."
Cons: "Not enough seating at the airport gate in KC. No coffee on the flight."
Pros: "The staff where friendly and excellent to talk to. They boarded us quickly and kept us informed. The flight was smooth and comfortable. Great experience"
Cons: "The flight was delayed 75 min because the plane wouldnt start. A differernt aircraft was needed to resume ops."
Cons: "Rude to passengers and then went to the back and loudly complained about other passengers. Very unprofessional."
Pros: "It was water or water no soft drinks"
Cons: "Only water"
Pros: "Seatback tv."
Cons: "Stewardess berated a man for leaving his backpack on the floor in front of him rather than politely addressing the issue. She told him you know better than that and don’t ever do that again. It was totally uncalled for."
Pros: "On time, clean cabin, attentive and professional flight attendants, plenty of overhead storage."
Cons: "Nothing. No complaints."
Pros: "Too crowded overhead storage got filled right away. Had to place my bag under seat. Could not extend my legs."
Pros: "Rare, the flight wasn’t so full that everyone was uncomfortable. The flight attendant staff were friendly."
Pros: "Not much"
Cons: "Late bumby ride"
Pros: "Everything was great, flight attendants were awesome"
Pros: "Nothing including the captain who was making the boarding announcements at MCI who talked to me like I was stupid"
Cons: "My flight was delayed almost two hours which caused problems for me arriving late to business appointments in New York. My flight areas also late 45 minutes leaving New York. In both cases it was due to a late airline attendant this is increadably unprofessional."
Cons: "I was not able to use this flight from Dallas because of the Hurricane Irma's impending closure of Sarasota. So I had to purchase a one way, First Class ticket from Dallas to Tampa so that I could get home before the hurricane hit. However, the flight from Dallas to Tampa via Atlanta was excellent in all the above. Now, I have to figure out how to get credit for the unused portion of the DFW-ATL-SRQ! Any suggestions? FR. JOE CONNOLLY"
Pros: "Smooth, easy, still long"
Cons: "Still long"
Cons: "Arrived "early" only to sit on tarmac for over 45 minutes with no air , I'd rather leave later , get there at the right time and not sit in a plane with no air for extended time"
Pros: "Not the wor st comfort,"
Cons: "Cannot even request seats before booarding, as they try to get us to pay more. The anxiety over separate seating for couples is not worth it."
Pros: "Boarding was easy. Wifi was available and we got some snacks. Paid extra to sit in roomier coach, was worth it."
Cons: "Still pretty cramped, not the crews fault. Would've been better with the seat back screens"
Pros: "Chicken kale salad was inedible. I did not know chicken had gristle!"
Pros: "love to fly delta"
Cons: "don't like when they ask to check bags at gate"
Pros: "I make this trip every month. And this crew is the best I had in a while."
Pros: "I appreciated the helpfulness of the crew."
Cons: "On the flight to Kansas City we had movie screens which spoiled me and made me think we would have them on the way back to Atlanta."
Pros: "Like the smaller plane: less craziness!"
Cons: "Would've been better without the delay, but the aircraft was late getting to Atlanta."
Pros: "Good uneven full flight"
The Foam on my walked was broken during a Copa Flight
VERY inefficient check in process at MIA. As a preferred silver connect miles member, could not get into the preferred members line. When I finally got to the counter the clerk told he had to go to the gate and that I needed to get back to the line. Barely made the flight. Outrageous
Pros: "Very quick, friendly service."
Cons: "WiFi on the plane would have made it an A+ experience."
Pros: "Better entertaining sistem"
Cons: "Better entertaining sistem"
Pros: "Crew was great, boarding was relatively easy and smooth. Seemed to be enough overhead storage."
Cons: "Seats are super small, as are meals. 2 bathrooms for 100 passengers. If you have an older aerobus be prepared for shared screens and tops 1 movie in a 4.5hr flight. Could use more beverages."
Pros: "I loved the quick flavor flight and the staff was very kind!"
Cons: "Scan machine at gate. Needed two not one. Never got to eat. Waited in line 30 mins"
Cons: "Food and entertainment options. Also layover was too long, but this is not their fault, all flights were on time"
Pros: "I like everything, the flight was very relaxed, the breakfast good and a beer in the end of the flight was perfect."
Cons: "Tuve un problema en carretera y llegué un poco tarde me dijeron que solo podía viajar pero sin equipaje y así no puedo viajar ahora me dicen que tengo que pagar penalidad que son $380.00 y eso es inaceptable porque yo me hice presente al aeropuerto. He viajado en otras aerolíneas como United"
Pros: "everything was great but the only thing bother me was the A/C, waiting for boarding and all flight the air condition was poor and for me was hot all flight."
Cons: "turn on in full cold the air conditioner"
Cons: "Major hassle at PCN as security wanted to confiscate Duty Free liquor even all paperwork in order And searched companion s purse 3x"
Cons: "Food was terrible Flight departure time in the middle of the night is terrible, and the 1-hour delay made it much worse. Seats are uncomfortable."
Pros: "There is nothing to like because this flight did not happen."
Cons: "Please see my previous review for my updated itinerary. This Panama City --> Cartagena flight did not happen and instead I was routed to Chicago--> Newark --> Bogota --> Cartagena. The last flight was operated by Avianca. DUE TO the fact that my very last, 55-minute, domestic flight in Colombia was operated by Avianca, it was to my very unpleasant surprise that United decided they were not going to be responsible for the bag which was left behind IN CHICAGO. I emphasize it's in Chicago, because that would not fall under Avianca's responsibility but rather United. I've had an absolutely awful time trying to get in touch with United and Avianca customer service, I've received both conflicting and incorrect/untrue information from both parties, and it's been 4 days now that instead of enjoying my family vacation I've been trying to sort this mess out with my missing luggage. DISASTROUS"
Pros: "Nice entertainment equipment and selection."
Pros: "The cost was great, the airline crew was busy but friendly and helpful. The seat was fine and the bathroom relatively clean."
Cons: "Food options were both meat: turkey or beef. There are more and more people who eat a plant based diet, something should be offered, a vegetable wrap or hummus sandwich."
Cons: "please email me where i can reply"
Pros: "Everyone super welcoming and kind"
Cons: "Our flights were delayed and on top of that, we had to run to reach the gate (which was changed without any notice)"
Pros: "After not being alowed to board, due to oversold flight, a Copa assistant walked me back through customs and helped me find my bag which was nice of her."
Cons: "I was put on standby due to a “technical error” and then told I would not be able to board because the flight was oversold. Copa offered me a $400 voucher which I declined. Then I was told that it wasn’t negotiable. Sad that they wouldn’t offer more than $400 so that one of the other 100 passengers could have agreed to change."
Pros: "Nothing! The plane had electrical problems. Had to sit on the tarmac for close to an hour."
Pros: "Crew service and boarding"
Cons: "Seats not being able to recline in row 10"
Pros: "Comfortable seats"
Cons: "Last time flying with copa airlines"
Pros: "It was a short flight."
Cons: "We were assigned the last row and were separated again."
Pros: "The airline itself was great with their service. I always use Kayak to book my flights."
Cons: "I was denied entry into Panama through immigration because of a past criminal record. I was detained for 9 hours with no food, water, or access to my belongings. I was unaware of what was happening, as I haven't had a criminal history for many years and wasn't informed upon purchasing this ticket that this would be a problem. I was sent back to San Francisco. This has interfered with other travel plans and tickets that have already been purchased once I reached my final destination of Bogota, Columbia. I need to reach Quito, Ecuador by March 21st and I'm now back in San Francisco extremely disappointed."
Pros: "There’s a glitch on this page that is not allowing me to select 5 stars for my overall rating but everything was FABULOUS! Sweet attentive sharp staff. Would definitely travel with Copa again."
Pros: "The staff was very friendly. The airplane was clean. Boarding was organized and orderly"
Pros: "Flight on time."
Cons: "Changed gates at Panama without any alert until boarding time."
Pros: "Is almost on time"
Cons: "Servicio is bad, seats very uncomfortable and the airplanes are super old"
Pros: "Easy layover in Panama, Flight from Panama to Cartagena was short and sweet, Friendly staff."
Pros: "nice crew tribulation."
Cons: "there were no food options, only chicken. even though it was a shot fly, we didn't have a screen for music or other entertainment."
Pros: "The flights were on time even for a late in the day flight. The organization was good and everything went well The sandwich served on the quick 1 hour long flight was an unexpected nicety that would not have happened on a discounted airline. The bags arrived with me at my destination. Like a well practiced production, I did not see the behind the scene work but in the end everything worked together to make a very nice experience."
Cons: "The seat was too small. I am 5' 5" and 135 lb and it felt totally small and uncomfortable. I had trouble sitting all the time, the seat also doesn't recline enough. This was a totally awful trip due to the seat."
Cons: "After reporting that things were stolen...Copa deny my claimed."
Cons: "I did not like those seat in the middle . They are very"
Pros: "The staff was friendly, they helped me to change seats really quick, all the flights were on time, the boarding process was great, the whole process was really good! Thank you!"
Pros: "All of it"
Pros: "Movies were good."
Cons: "Copa crew at the boarding gate was non-communicative with passengers despite being 25 minutes past posted boarding time."
Pros: "La variedad de bebidas, puntualidad de las salidas, rápido abordaje"
Cons: "El snack"
Pros: "No delays, quick flight, friendly staff."
Cons: "They could have better snacks."
Pros: "My luggage got lost with my medication in it. I am diabetic type 2"
Cons: "The airline staff has ZERO customer service skills. They treated me very poorly every time I asked them about my luggage. I have NEVER been treated this way while traveling -taking into consideration that I travel for work-"
Cons: "Sobrevendieron el vuelo, no teníamos asientos asignados y fue terrible 40 min de retraso."
Cons: "Only middle seats available; couldn't be seated next to travelling companion."
Pros: "Great customer service."
The flight was delayed at least one hour. The bathroom inside the aircraft was really dirty. On the other hand the cabin crew was really nice.
The flight that you gave us, JQ7 from Melbourne did not exist. Therefore we had to stay in Melbourne for another 24 hours and find another new route and flights to return to Heathrow. All a strain and stress. Your service to us for the return journey useless. So far, I have not found that you have corrected any of your failings and therefore it could also happen again to others tomorrow, next week, or next month. The return journey was a total disaster.
They canceled our flights but they flew anyway.
Pros: "Everything perfect and arrive to destination on perfect time."
Cons: "All positive."
Cons: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
Cons: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
Pros: "The crew"
Cons: "Seat comfort"
Pros: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Cons: "A lot of delays, on both flights. We spent twice as much time waiting than flying."
Cons: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."
Pros: "Friendly staff"
Cons: "Security check at gate; No priority"
Pros: "The crew was very nice"
Cons: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
Pros: "Crew was in a festive mood, the meal was unexpectedly delicious"
Cons: "Seats ok, but could be more comfy"
Cons: "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."
Pros: "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
Cons: "I would have to dream something up."
Pros: "Nice crew pilot food and beverage"
Cons: "No wifi"
Pros: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Pros: "Nice flight ...was comfortable travel ...good food.Thanks"
Cons: "No such things"
Pros: "Food and staff behaviour"
Pros: "The boarding was easy and you didn't have to wait inline for that long"
Cons: "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."
Cons: "The movie selection did not seem extremely varied."
Cons: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
Pros: "Nice to have a wrap for the snack."
Cons: "Would have preferred boarding by row - back of the flight first so would have been more organized."
Pros: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Cons: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
Pros: "Excellent very good"
Cons: "Everting so good ex"
Pros: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Cons: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"
Pros: "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
Cons: "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."
Pros: "Everything. A truly faultless experience!"
Pros: "The cabin crew were pretty good. That's about all that was good."
Cons: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."
Pros: "Excellent experience with the cabin crew."
Cons: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
Pros: "quick and relaxed"
Pros: "Cabin crew very pleasant"
Cons: "Lost our bags, little sympathy from staff"
Pros: "The crew service is impeccable. Ground services very friendly and professional."
Cons: "The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones."
Cons: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."
Pros: "Everything. Staff incredible."
Pros: "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
Cons: "The seats in economy were a little too small for a 12 hour flight"
Pros: "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
Cons: "Nothing to improve"
Pros: "Loved this 747! Crew was professional and food was very good."
Cons: "We had a long wait (25 minutes) at the gate because we were early."
Pros: "KLM fed a sandwich even though the flight was only 2 hours. The crew was pleasant. Getting through the Amsterdam airport to catch a connecting flight with only an hour to do so was no big deal. Airport staff was pleasant and helpful."
Pros: "I have no complaints about the air crew. They where pleasant and attentive. Plenty of free entertainment. The food was good."
Cons: "my only complaint is the USB ports didn't work on any of the chairs that me and my family where assigned to."
Pros: "Seat space was good for a short flight, inclusive of free snack and drink."
Cons: "Too much overoverhead luggage."
Cons: "The flight was very delayed. We sat on the floor because there was not enough seating. We eventually had to squeeze into buses and drive around the tarmac to find a plane. We lost 5 bags in the process but eventually got them 2 days after arrival. the bags did not show up when we originally were told they would."
Pros: "Leg room. Smiles of the cabin crew."
Cons: "Not enough selection of Electronic Dance Music. Lol!"
Pros: "- entertainment systen was OK (movies), but has no current news - food was good - windows can be darkened progressively"
Cons: "- Schiphol airport (AMS) is small, crowded, noisy; no water fountains; toilets are dirty and insufficient in number; SFO is much better - KLM boarding process was chaotic (not by group or row number), boarding/security personnel (4 old guys) didn't have a clue - 787 is noisy, chairs are uncomfortable (my back still hurts) and very close together, they also recline way too much - food trays not collected promptly - noisy babies on all flights - clearly not enough cabin crew for a full flight - no or wrong info by pilots on timing (crew are always lying anyway) - gate is all around the back at SFO (long taxi to get there) - they inserted people in wheelchairs during deboarding thus holding everybody up."
Pros: "Average service and food quality"
Cons: "Inside the business class cabin Boeing 777 only one toilet facility available. People is queuing."
Cons: "I had booked a paid seat with extra legroom, but at check in the seat was given to another passenger"
The first flight was delayed 1:30 minutes to take off We arrived within time to fly the next but we’re not allowed. We were told to wait another 6 hours for the next flight and was given a voucher for a hamburger. 😣 UGH. Very awful. The second flight was late to board 1 hour again. Not a good experience at all.
We bordered at 408pm Monday on time from Medellín to Bogota but when on the plane we sat on the runway from 420 to 700pm.. they never let us off the plane judt said logistical issues. I had a connecting flight to Quito Ecuador from Bogota the same say at 748pm. We landed in Bogota at 815pm missed my flight. I was told to call my provider Kayak.com ans Kiwi.com No replies until 7hrs later. In which they denied the plane even left the terminal as they said it was canceled but hey I have photos and sent them and they still couldn't belive it. So I sent proof and now they argue with me about waiting 3 months for repayment of the connecting flight. I've spoken now 25 agents all differnt names all giving differnt information. Never seen a company in 37 years be so unprofessional
Airline staff are very helpful, airline is extremely punctual, polite, and organized, aircrafts are especially clean and comfortable.
Pros: "I am loving the fact how the crew are disembarking and embarking passengers. So far better than many big companies out there in North America"
Pros: "The seat was comfort, good attention, flight on timing 😇"
Cons: "In several times the plane went down and up, and I think the pilot had no experience or it was the first time flying"
Pros: "El vuelo fue a tiempo y sobretodo muy facil de obtener el pasabordo. La gente muy amable y eficiente. Gracias!!! The fly was on-time, I got the boarding pass easy and fast, stuff was Wonderful!! Thanks"
Cons: "At this time all worked perfect for me the way how it is."
Cons: "Our flight was cancelled with no explanation created a nightmare for us and latam did not step up. Very disappointing"
Cons: "Plane delay made us leave after midnight."
Cons: "Flight was late by 1 hr 20 mins, Latam should have informed us better on delays and resulting changes."
Cons: "Latam Airlines has the worst service for the fare paid. We were charged for two carry on bags while other passengers with same bags didn’t have to pay. Crew gave us stupid explanations to justify charging us like you are in the boarding group 7 which we never asked to be placed. It’s the airline business to choose some passengers to charge $100000 Colombian pesos for getting bags, and then after being forced to pay for the bags crew doesn’t give a receipt so we wouldn’t have proof of the fraude. Charging for bags is at discretion of crew. When buying the tickets for me and my family I checked the policy about luggage and the website doesn’t state about being charged for getting regular size bags like ours."
Cons: "The seats were very uncomfortable and cramped."
Pros: "Very smooth, great staff."
Cons: "Water available in waiting area."
Pros: "It got us there safely."
Cons: "Communication was lacking. there was also no one at the check-in counter."
Cons: "The Wamos airlines really bad plane, no tv working."
Pros: "short flight, on time"
Cons: "Boarding was too long, longer than flight"
Cons: "airport in pereira held the flight for two hours, so I missed both my connections in bogota and miami. LATAM was nice to give me a hotel for 3 hours of sleep, but I arrived a day later and had to buy a new ticket"
Pros: "Seats were fairly comfortable"
Pros: "The plane was better than the one we came into Colombia on."
Cons: "Offering water would be really great. Can it be that expensive to offer a cup of cold water?"
Pros: "The flight crew were okay. They only offer water for free, if you want food, you need to look at the pricing in the catalog. a cup of coffee for example would cost you 3000 pesos which is free if you take Copa or Avianca airlines. The seats were not comfortable either, just the same as others."
Cons: "At least offer something to eat and drink on flight."
Pros: "Everything was great except for the flight was delayed by over 3 hours"
Cons: "No delay would have been better"
Cons: "Yes the boarding it was terrible"
Pros: "On time"
Pros: "Roomy seating. You guys need N/A for the ratings... there was no entertainment or food.... do I rate this 1 or 5 star?"
Pros: "excellent in alla aspects"
Pros: "El segundo avión más fonfortable"
Cons: "Cancelación de vuelo, salida tarde del aeropuerto, no brindan si no agua. Salida tarde de cartagena. No informan nada."
Pros: "Crew on board were nice"
Cons: "Staff at front desk were not friendly, baggage pricing and restrictions were unclear. Did not allow for online check in ahead of time. Service at check in desk very very slow"
Pros: "Not much. The quality of the service of lan after the merger with tam has decreased substantially"
Cons: "Our connecting flight was late and we missed the last flight. In the new flight they lost one bag. After 41 hours of traveling latam surely ruined our holiday memories"
Cons: "The crew was unfriendly and unhelpful. I will fly Avianca on domestic flights in Colombia"
Cons: "Entertainment kept crashing so we had to keep going back to find where we were with our movies"
Pros: "it was a very nice and pleasant trip!"
Pros: "Each of the flights arrived on time"
Cons: "Documentation initially was a bit vague around which legs of the 2 Stop Flight would be handled by American and which would be handled by Latam though that is probably more of the website problems"
Pros: "Good seats and service"
Cons: "Hidden baggage fees. Extra fee to check in a bag was not disclosed at the moment I purchased my ticket. This airline doesn't even provide water to passengers. It's as stingy as it gets among all other airlines I've flow and value for money is poor."
Cons: "It is unbelievable that in an international flight they don’t give even a glass of water at least we pay extra for it. The tickets is not cheap at all for receiving so bad service"
Pros: "The flight itself was great. No problems with with the actual process of boarding or landing. The flight was even ahead of schedule. The problem was with the transfer."
Cons: "Normally, international-domestic transfers are pretty difficult to coordinate. This particular one (Bogota>Miami, Miami>San Francisco) seemed particularly so. On top of being just enough time to wait for our bags, drop them off with the next airline, walk across the airport, enter security (which went exceedingly slowly), we had just enough time to get to the gate before boarding. This is why I gave a lower rating."
Pros: "Food is good. Customer service is great."
Cons: "They didnt put movies."
Pros: "Friendly crew Nice rate Very fast and friendly check in"
Cons: "Difficult to do web check-in Very expansive to make changes in the ticket"
Cons: "First of all I bought my ticket through Kayak, but apparently something called the flight network was the issuer of my ticket apparently they are and travel agency in canada , first i needed to change my ticket and they could not do it , then I dis not use my outbound flight because I needed to get to my destinantion one day earlier and yesterday i received an email saying that my return flight was cancelled. they told me that since i did not use my outbound they automatically cancelled my return flight, I ended up loosing 300 USD because of mis information from that travel agency , the people that answered my call were very disrispectfull, this has been the worse experience and ai ended up loosing all my money I had to purchase another return ticket."
Pros: "nice space in business. Great airline !"
Cons: "the meal I chose was too small. I landed in Bogota hungry. But it was my fault"
Cons: "The plane is ok but it is an old 767"
Cons: "I was a little confused with the checking, due to the use of the new machines. I am not confortable using computers."
Pros: "Ticketing and boarding were well executed."
Cons: "The service was slow and not very helpful."
Pros: "Cabin crew excellent!"
Cons: "A little miffed by having to deboard and reboard on the outbound leg because an air conditioning problem"
Cons: "Poor leg space Entertaiment Poor food"
Pros: "The flight was good. The food was good.. Comfortable for a long distance flight."
Cons: "The bad was that the jewelry was stolen from my bag (checked in). If you have valuables, even inexpensive jewelry, take it with you on board."