Daily cleaning, installation of cabin HEPA filters on flights from Missouri to South America
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Scores according to KAYAK customer reviews
Pros: "Quick and easy boarding"
Cons: "Clean the cabin more diligently. There was a open unfinished cup of soda and cookie wrappers in my seat back compartment"
Pros: "Very helpful and professional crew, despite some pretty snarky passengers. Seemed to go out of their way to accommodate everyone."
Cons: "Bigger seats would have been nice, but these were okay. Changing planes at JFK was tight due to late departure from Atlanta, but it worked out. Overall, no complaints and I would fly Delta again given the opportunity and choice. Thanks!"
Pros: "The head flight attendant was very nice and fun!! She made a delayed flight so much better. Plus, or pilot was great!"
Cons: "It was ridiculously cold for 2 1/2 hours. When my seat mate asked for a blanket, the stewardess said she only had one more - then walked off. For drinks, they skipped several people. I had to catch her eye to ask for one and then ask her to get my kids a drink in front of me."
Cons: "Delta Comfort was no where near as good as a similar class on other airlines, such as Air France or KLM."
Cons: "Vegan options"
Pros: "All the attention bestowed upon me"
Pros: "Delta’s crew is the best part about flying delta!"
Cons: "More seat space"
Pros: "Lots of leg room, smooth flights and plenty of notification of any upcoming turbulence. Delta did fantastic with keeping everything from check-in to landing friendly and professional. Will definitely fly again"
Pros: "Each employee on the plane was nice."
Pros: "Lots of movies to choose from."
Cons: "Delays out of MCI and late arrival, no hope for a decent seat on HNL leg, couldn't sit with husband, huge smelly seat mate, used up 10,000 miles on my account and paid higher price than current ticket price, middle seats, not happy"
Pros: "I am usually happy with Delta."
Cons: "Huge smelly person invading my space. Disgusted by his hot sweat on my leg. Used up 10,000 miles and paid too much (watched the fare go down several hundred dollars) and ended up with a middle seat. Not happy."
Cons: "If there could have been some sort of service at DTW to take customers to the gate of their connecting flight, for cases of really short time window of course, it’d be extremely helpful."
Pros: "got there on time, no delays. very smooth"
Pros: "Flight attendant's are awesome and they always try to make your flight better."
Cons: "Itinerary was changed from the one that was booked. Flight was preponed by 2hours."
Cons: "I got bumped from this flight a couple of hours before departing."
Cons: "Not enough seating at the airport gate in KC. No coffee on the flight."
Pros: "The staff where friendly and excellent to talk to. They boarded us quickly and kept us informed. The flight was smooth and comfortable. Great experience"
Cons: "Rude to passengers and then went to the back and loudly complained about other passengers. Very unprofessional."
Pros: "On time, clean cabin, attentive and professional flight attendants, plenty of overhead storage."
Cons: "Nothing. No complaints."
Pros: "The cabin crew was excellent. Friendly, helpful, efficient"
Cons: "Having to wait till almost boarding time to have seat assignment . If the ticket was confirmed already st the time of purchase why make people wait until the last minute for a seat???"
Pros: "Attendants very friendly and helpful. Greeted everyone with a smile and a pleasant voice. One woman was having a very hard time. She evidently was afraid to fly and wanted to get off the plane. The attendants were very kind to her, spent time with her and informed the pilot. The pilot made several comments using her name making sure she knew every time we were about to run into some turbulence. I thought that was very kind."
Cons: "Sometimes very hard to hear the instructions and the pilot when they are speaking. Snacks are very small quantity and often stale"
Pros: "Everything was perfect, everyone was nice, there was lots of room, the crew offered snacks frequently, WiFi had a great connection and there was a wide array of entertainment."
Cons: "There was a problem with the plane that they told us after we boarded that delayed our plane an hour. But hey, better safe than sorry!"
Pros: "In flight entertainment was nice to have, and the rebooking was easy. Flight crew was great."
Cons: "Flight arrived a few minutes late and had to run to the next terminal to catch a connecting flight. Arrived in time, but the gate agent closed the gate early, causing me and several others to be stuck in ATL overnight. Ended up having to pay for a hotel and rental car that went unused."
Pros: "Too crowded overhead storage got filled right away. Had to place my bag under seat. Could not extend my legs."
Pros: "Rare, the flight wasn’t so full that everyone was uncomfortable. The flight attendant staff were friendly."
Pros: "Not much"
Cons: "Late bumby ride"
Cons: "My flight was delayed and after that they even lost my bags."
Cons: "I have traveled with my luggage plenty of times through airports and the flight from washington to jacksonville, my luggage came back to me cracked and broken. I was surprised that Delta handling was worse than any of the cheaper flights I normally take and will not be checking any baggage with Delta again."
Pros: "Delta never used to be my first choice in airlines, but of my recent experience with them has been excellent. The people from the counter to the plane have been professional and courteous. This is why I will fly with them more frequently."
Pros: "Friendly, helpful, kind, confident and easy going flight attendants really made this flight stand out. The seats in economy were comfy and new; the touch screen Tvs were updated and functioned properly. The snacks were healthier. Way to go, Delta! Keep it up!"
Pros: "Ran smoothly, typical flight, everything was as to be expected. Everyone was polite and courteous."
Cons: "Tight seats, boarding process was a bit lengthy, and we hit some turbulence (obviously beyond anyone's control). The pilot and crew handled it well."
Pros: "Nothing including the captain who was making the boarding announcements at MCI who talked to me like I was stupid"
Cons: "My flight was delayed almost two hours which caused problems for me arriving late to business appointments in New York. My flight areas also late 45 minutes leaving New York. In both cases it was due to a late airline attendant this is increadably unprofessional."
Cons: "Food .gate changes"
Cons: "When I got to the airport they were not helping me to get to the right place to get my flight I lost it"
Pros: "The baby"
Cons: "There is just not enough leg room for a flight that long and the seats don't recline enough to be comfortable unless you upgrade and the tickets were already overpriced."
Pros: "They say us together (we had seats apart -- even though it stated our children are 4 & 1). They gave them wings and each an extra little snack. I felt they were supportive of us."
Cons: "Paying to check our bags!! We were forced to... too much stuff traveling with kids. It sucked to have to pay $50 when Alaska airlines saw we were struggling, they checked our carry one for free to ease our time in the airport!"
Pros: "The airline crew seems to be getting better, although I can't say that they are super helpful"
Cons: "The seats, just water offered, the bathroom, no Wifi, extremely crowded and small plane. Seriously, I don't understand what is all the money payed used for since I just heard that the crew members might be actually underpaid"
Pros: "Not the wor st comfort,"
Cons: "Cannot even request seats before booarding, as they try to get us to pay more. The anxiety over separate seating for couples is not worth it."
Pros: "The crews were very friendly and everything went as planned. It was a nice flight."
Pros: "Boarding was easy. Wifi was available and we got some snacks. Paid extra to sit in roomier coach, was worth it."
Cons: "Still pretty cramped, not the crews fault. Would've been better with the seat back screens"
Pros: "love to fly delta"
Cons: "don't like when they ask to check bags at gate"
Pros: "I appreciated the helpfulness of the crew."
Cons: "On the flight to Kansas City we had movie screens which spoiled me and made me think we would have them on the way back to Atlanta."
Pros: "Crew was stellar, very accommodating."
Cons: "Food was WAAAAY to salty. Needs some more flavor than just salt sad to say. Would be nice to be offered an entire can of soda not just a cup full of ice and a tiny amount of liquid. Charging for exit row swats? Cmon.... I'm 6 foot 5, why should a 5 foot 115lb woman get all the extra leg room but I canot?"
Cons: "Boarding process"
Pros: "Everything was ok except for the body odor seated next to me."
Cons: "person next to me had bad body odor and urinated in the seat. Was on a 7 hr flight trying to avoid the smell. The caretaker of the person didn’t care about the uterine in the seat that I brought to her attention. The man seated in front of me complained about the odor and pointed also noticed the uterine in the seat. I accidentally put this info in the comments on my flight from medellin to panama. This took place on this flight."
Pros: "Better entertaining sistem"
Cons: "Better entertaining sistem"
Cons: "Que respeten los horarios de vuelos."
Pros: "Crew was very nice and helpful. No complaints or issues."
Cons: "The only thing I didn’t like was the Panama City airport. Nothing wrong with the airliner."
Cons: "Everything went very smooth and on time"
Pros: "The crew was great!"
Pros: "Nowadays people is not like they used to be, don’t like to treat people as they would like to be treated"
Cons: "Customer service"
Cons: "There were no vegetarian lunch options."
Pros: "It was a nice and short flight. The food given to us was quite good, even though it was shorter than 2 hours."
Pros: "If you get in line early, there might be overhead bin space."
Cons: "Seats are awful. FAs don't want to speak slowly so you can understand them or English, basically saying they don't care. Every Copa flight I have taken is a late departure."
Pros: "Crew on copa was wonderful!"
Cons: "So hot in the plane as we sat on the plane waiting to go I was actually getting sick!"
Cons: "Did not receive any service"
Pros: "The flight was only an hour and a half yet we weee given a hot meal, a snack, and complimentary (alcoholic) beverages. Boarding was organized and timely, the crew was friendly. Couldn’t have asked for more. Smoothest flight experience I’ve had in a while."
Pros: "Nice wide seat."
Cons: "Seats didn’t recline much at all. Food only so so."
Pros: "First time on this airline. Friendly crew and good entertainment for a long flight."
Cons: "Did not happen, forces to spend the night in Panamá due to airline miss-management and miss-planing. Ruined my trip!!"
Cons: "Flight was diverted to Guayaquil. Missed my connection to Manta."
Pros: "Excellent and friendly service, comfortable flight, efficient check in, baggage delivered in less than 15 minutes after landing"
Cons: "Everything was good. I don't have any suggestions for improvements."
Pros: "I slept through the entire trip."
Pros: "Even on this short flight, a snack was offered. Flight was smooth and on time."
Cons: "If I have to name something, it was a less new plane without personal entertainment systems."
Cons: "Didn't allow me to board since less than 1 hour before flight (due to late connection on other carrier). Tried to gouge me for another $1500 to catch next flight. Awful customer service. Buy travel insurance if using copa! Expensive lesson"
Pros: "The flight, the food, the confort"
Cons: "The crew at the Orlando airport.....no enough help for elders. my Mom was helped to a wheelchair and left her there to push herself.....No help was given. Very dissapointed"
Cons: "atención de azafatas no fue amable para vuelos de larga duración debería instalarse mas TV"
Pros: "Love the fast flight"
Pros: "They provide any of your requests is they have it"
Cons: "Everything was fine"
Cons: "Did not catch connecting flight because first flight was canceled"
Cons: "They weren't able to get my traveling companion and I seats next to each other."
Pros: "Stores in Panama"
Cons: "When you get into Panama in the airport they control people in a rude way. (specially when we were from Panama to the USA. They make questions and review the luggage not friendly."
Pros: "For the price, it was an incredible deal. Not fancy but kind flight attendants, standard economy class (meaning, as bad as all the others for space, definitely not the worst Ive flown, much better than cheap european airlines), had an on time connection in Panama... I would definitely fly again. I speak Spanish but all Copa staff speak English, so it was really easy."
Cons: "They do not have a way to order vegetarian food on their website so I did not eat on either flight, which was really frustrating."
Pros: "Smooth trip no delays of any kind. The airlines used a newer plane and each seat had its only tv for watching your own movie or play some games, that will always be a big plus for me. Also they provided snacks and drinks"
Pros: "Personal y abordaje"
Cons: "Asientos incómodos comida mala entretenimiento malo"
Pros: "We made it on time"
Cons: "The food was not very good, the crew can offer water more often"
Pros: "After I missed my flight I was greatly helped by a transfer agent named, Ana Raquel. She did everything she could to help me as they arranged to get me on the next flight and as I waited and boarded. The other agent serving at that same desk also helped. I am sorry I did not get her name. No one could have been nicer than Ana was to me."
Cons: "When I arrived in Panama my boarding pass said the flight from Panama to Quito was leaving from Gate 20. I checked with the departure information and did not see Quito on the list. I made the mistake of not checking the time. And therefore waited and waited at gate 20 for the flight to Panama which by that time I had missed. And saw later that the gate had been changed at the last to Gate 24. I thought it would have been nice if Copa could have posted the change at Gate 20 . I would not have missed the flight."
Pros: "The flight attendants were courteous and professional. I have always loved flying on Copa."
Pros: "I was at the belt 6 to pick up my bag and it took copa an hour and a half to send it"
Pros: "I love that food was included in our ticket price!"
Cons: "No announcements when boarding. The speaker system was not used once"
Cons: "We flew from Quito to Cuenca, Ecuador and after circling the city several times the pilot announced we were going back to Quito in order to deal with an equipment issue. I appreciate the move from a safety standpoint, the passengers were given no information about WHY we were going back or how long it would take."
Pros: "Copa Airlines is always a good pick. Modern fleet, friendly personnel and excellent service."
Cons: "Only problem is usually overcrowded airport in Panama."
Pros: "Todo estuvo perfecto !"
Pros: "Great food, great crew assistant"
Pros: "After snow delayed departure from Newark, we have made it as far as Panama City, Panama. Our bags, apparently, are in Quito, Equador! Such fun!"
Cons: "Overbooking, they also left my baggage and it´s lost until now!"
Pros: "At take off the plain a bird hit the wing. Crew gave feedback on what they knew. They remain calmed and try to share that feelings of everything will be alright."
Cons: "It took too long to get the flight changes. Staff was taking names of volunteers that wanted to stay, and for those who wanted to leave in the next flight. This could be more efficient by making groups--depending on the options. And try to keep more staff in the floor to help the passengers to direct them in the right option. We had only four people trying to do all."
Cons: "My baggage did not arrive in Quito until 2.5 days later. Apparently it did not leave Panama with my flight."
Pros: "You got us there safely."
Cons: "Not sure who is at fault for running out of de-ice solution, but keeping us sitting on the tarmac without air ventilation for almost 3 hours... with only an apology and a last minute glass of water? that was terrible customer service."
Pros: "Flight did not take place because of cancelled return flight. the whole itinerary was cancelled."
Cons: "because of cancelled flight I had to schedule a new itinerary directly through American Airlines. The cost increased from $947.50 to $1,873 plus airport parking for 17 days."
Pros: "We got to our destination safely, and American provided us with extra legroom seats."
Cons: "Service was curt and there was only phone-based entertainment."
Cons: "Flight connections time was not enough for mam with infant.we missed the flight should better set up that kind of big airport"
Pros: "To be fair. The flight is only 50 minutes. By th time you get a drink it's time to land. It is completely unfair to the staff to have to do that. A flight like that. Have a box with a snack and some coolers that have 5 different beverages. I wouldn't even sell booze. I person can hold out for a flight that shot to get one on the connection or in the terminal."
Cons: "It's always a cramped flight. Nothing to be done except use a bigger, more spacious plane. The good thing is it's the fastest way to get to Chicago from where I lived it would take 6hrs by car."
Pros: "Spacious seats"
Pros: "Mostly friendly staff and quick flight time."
Cons: "Only half the plane got snacks and drinks. Additionally, I was forced to check my bag, which is a pretty big deal because I was connecting to an international flight and was unable to retrieve my prescriptions in all the rush to check my bag."
Pros: "I was so happy I could check in online and boarding was a breeze. I actually got to sit by the window when my original seat was in the middle. So nice of the ladies to suggest it to me."
Cons: "No complaints"
Cons: "The video monitor for my seat was broken. So, low entertainment score."
Pros: "everything was on tyime"
Pros: "On time take off"
Pros: "Adequately handled the 13 hr delay."
Cons: "Flight delayed 13 hrs for mechanical problems. Seems to be an ongoing problem w/ American Airlines now."
Pros: "A nonstop flight, with a friendly efficient crew, met my expectations. A crew member went above and beyond when I asked for a coffee stirrer with my coke and ice."
Cons: "I've been spoiled by another airline's access to screens on the back of the headrest. I have my own hand held devices to entertain myself instead."
Cons: "Flight was late, got a message from Kayak that it was delayed 3 hours...thank goodness I happened to check again, because then it was only delayed for 41 mins, then it gave me an update that it was only 21 mins delayed, then went back to 41! Pretty inconvenient, and it would have been nice to get a text, not just some silent pop up"
Pros: "Got to La Guardia almost 26 minutes early but then waited FORTY minutes for the gate!"
Cons: "AA needs better coordination with the horrible La Guardia airport"
Cons: "Delayed a total of four hous!"
Pros: "Flight was on time, staff was friendly and boarding was organized."
Cons: "I'm a small person (5'-2", 105lbs) and I didn't have room to breathe in that tiny little seat."
Pros: "Smooth - trouble free - calm process"
Pros: "Arrived to the airport well ahead of time and encountered lines so long that we were not able to make our flight. Only 2 attendants working and so many people had to be rebooked we didn't get another flight for 3 days. Did I mention I was traveling with a baby?"
Pros: "On time arrival"
Cons: "Everything else"
Cons: "No volé en LATAM si no en AA y en esta compañía al principio no sabían sobre mi reserva y cuando si, no pude hacer el checking online, sino solo en el aeropuerto , en ambos vuelos"
Cons: "The storage are very small, by the time i boarded everything was full. I had to hand carry bags and i had to put it in front of me which is a very small space already, on top of that i had the window sit so i had no space to move. it was very uncomfortable, and flight was delayed. We sat there for an hour before taking off but i understand its due to the weather but it was my worst plane ride not worth 300dollars. I will not ride american airline again."
Pros: "JAL is customer oriented and it's always a pleasant experience. Unfortunately, though the return trip is also JAL, the cabin crew isn't."
Cons: "Everything was great."
Cons: "Only suggestion would be to make the connection process a little easier. If the passenger doesn't speak English, the fact you need to print the international ticket in Miami, then re-enter at checkpoint might create confusion."
Pros: "The flight attendants were great and very friendly!"
Cons: "The wifi wasn't very good so I couldn't access the in flight entertainment I also had my own snacks so I didn't buy any food"
Pros: "Boarding was good, Good flight , good service , plane was small for the distance with limited space for movement ,"
Pros: "On time. Good leg room."
Cons: "Valet flight, i.e. even normal sized carry-on cannot be stowed above the seat We arrived at the gate 20 min before departure, due to TSA delays. But they closed the door and no one was around to even talk to. At least they put us in the next flight.... Still, as we're not checking in any bags, they could have let us in."
Cons: "Got to charlotte with 80 minutes to connect. Sat on the tarmac for 60 waiting for a gate. Missed connection by <5 minutes. Thanks, AA!"
Pros: "Non stop"
Cons: "Boarding took forever, the flight was over 2 hours late which caused me to miss my connecting flight and my military orders were not honored - I still had to pay extra to take all my gear back to my duty station. Never had that issue with any other American airline."
Pros: "Crew was fine even when we had to sit on the ground for 1 1/2 hours for a repair."
Cons: "American Airlines didn't honor my choice of seats."
Cons: "No food or beverages for me. I slept comfortably on my flight"
Pros: "I don't know how airlines get away with all the stipulations and regualations they have in the buying process there is. Otho g I like about the scam artist they are"
Cons: "The fact they they can just make it a policy and then because the employees have to have a job and enforce it blows my mind. 200 dollar transfer fee plus the difference in the ticket when it's over two weeks in advance. You people are scam artist"
Pros: "You provide me with the best ticket prices and to me that was the the most important part of of the trip thx"
Cons: "The airlines charging for your luggage"
Pros: "Plenty of leg room no entertainment so I dozed."
Cons: "People stuffing oversized bags in overhead."
Pros: "The movies"
Cons: "No Food"
Pros: "One I love free sodies and two I love free sodies with a smile. I definitely got both with this flight crew."
Cons: "Not enough sodies and I couldn't smell my own farts."
Pros: "Excelente la atención y los servicios prestados por la tripulación"
Pros: "Frankly there isn't much to say here. After 7 flights in 2 weeks there was only 1 flight with great staff that actually cared about the customers and looked like they enjoyed their job. The rest treated guests with indifference at best."
Cons: "Customer service is dreadful, the planes are so old they still have cigarette lighter charges in first (but of course no adapters), no food/snacks of any significance, and they seemingly cancel flights at a whim with basically no staff to help re-book the lines of guests that have been disrupted. I pity those who loose luggage AA baggage services are flooded with lost baggage they just don't care any more. Seriously its embarrassing how little they care about customer service."
Cons: "We were delayed for 4 hours, due to a mechanical issue. We were not given any forms of reimbursement. I would like a 500.00 voucher."
Cons: "Flight was delayed."
Cons: "Would be nice to know ahead of time if flight is equipped with an in seat television so as to be prepared to bring headphones."
Pros: "We arrived safe."
Cons: "Departure 1.5 hours late. Missed connection. Travel took 16 hours instead of 6 hours."
Cons: "I bought an upgrade seat for $22 and I was disappointed because the seat was worse then the seat I gave up"
Pros: "All great."
Pros: "Everything was timely."
Cons: "No complaints"
Pros: "I was very pleased that the attendant gave me a free drink since I had a military ID. It was very kind of her."
Cons: "The flight was delayed multiple times. We were never informed as to why this was. It was very frustrating since I had a connecting flight into Tucson from Dallas. I got off the plane with twenty minutes to get to my next flight which was not in the same terminal. The plane was also incredibly hot while we waited to take off, I was beginning to become uneasy and nauseous."
Pros: "Zero of it"
Cons: "The fact they cancelled this flight for no reason, didn't contact me at all even though they had all of my information and than barely tried to re book me. They wanted me to take 3 connecting the flights the next day. And the next flight I was able to get on 24 hours later, I almost wasn't allowed to check in because they couldn't find my reservation."
Pros: "The pilot was a hottie"
Pros: "We got to our destination a little early. I was able to check in ahead of time."
Cons: "The seats are so close together that my knees were touching the seat in front of me. Also, the flight attendants were kind of surly."
Pros: "Charged fees for every bag over the fare listed. Canceled flight out and tried to delay a biz trip till Saturday. Got us into Vegas late, again affecting business. Return flight delayed and rescheduled twice. Sprit sucks, will never use again and won't book through you for listing them ever."
Pros: "Good Equipment, Airbus 319. Prompt take off and on time landing, both directions. Good fares, but a little tricky on the baggage. Assigned seating... even though we went with assigned seating, we still got to sit together, both directions! All issues considered, I would fly Spirit again, and I will encourage others to do so as well! Patrick"
Cons: "Had an issue paying extra for the baggage. Even though my credit is excellent, my card was rejected, so I had to call a rep from Spirit to make arrangements on the same card. This took an hour and a half on the computer... who knows why? Once I spoke w/ the rep, it was wrapped up in 10 minutes. Patrick"
Cons: "$99 flight- $90 for round trip carry-on. Ridiculous add ons breeds an untrustworthy relationship. One and done with this airline."
Pros: "i loved the price..i paid 116.00 round trip from detroit to kansas...my plane was early both ways..plane was clean..i looked at the snack menu and found that the prices weren't to bad...great flight..i would definately fly spirit again"
Pros: "Crew was pleasant and helpful."
Cons: "The extra charges to actually use the ticket came to more than the flight."
Cons: "I didn't like the fact that my flight was rescheduled for three hour earlier than my original flight time and then waited over an hour because of "paper work" on the terminal."
Pros: "I liked that the flight was on time"
Cons: "The seats aren't very comfortable"
Pros: "The airport staff were generally courteous and professional."
Cons: "The flight cancelled after multiple changes and confusing emails / Status updates. When I tried to call to confirm and rebook I was told the flight had indeed cancelled and they couldn't get my ill mother and I on a flight for 2 more days. When I asked if they would put us up into a hotel they said they don't do that. I immediately cancelled the trip with them and the rep on the phone had the audacity to ask if I wanted to join their $9 fair club. To make matters worse I spent 4 hours getting my luggage back so my mother could have her medicine for the evening. Around midnight the airline sent me a $50 email voucher for each of us to rebook another flight with them. What a joke..."
Pros: "Will never fly spirit again"
Cons: "Yall charge entirly to much for bags"
Cons: "Price for luggage was high $52 each way you even had to pay same price for one carry on, most airlines allow you to carry a small suitcase or tote bag on plane for free but not spirit you pay for everything. The plane sounded like it was about to fall apart. Just terrible will never Fly with them again"
Pros: "It didn't feel like 3 hours."
Cons: "Nothing to mention"
Pros: "Nothing was good enough to turn my trip into a good experience."
Cons: "The mobile version of the website wasn't functioning correct so I had to call customer service. The woman who spoke with me was rude, laughed about my frustration with the issue, refused to let me speak with a supervisor and was overall uncooperative. She claimed her name is Elsie and gave me an employee ID number of 41982. My call took place from 4:22 PM to 4:58 PM, Central Time."
Pros: "I like their no nonsense about bags."
Cons: "they force us register."
Pros: "The extra costs of seats and baggage were outrageous! After everything was paid, the trip ended up costing far more that a 'real' airline. Will not be flying Spirit ever again!"
Pros: "I liked the time of the flight and that it was a nonstop. It was delayed but I got updates by email telling me that."
Cons: "The carry-on policy is unnecessary. One carry-on and a personal item is the norm. As long as it fits under the seat or in the overhead compartment, why charge extra? It makes the airline seem chintzy rather than inexpensive."
Pros: "Flight was affordable and comfortable"
Cons: "I bought my ticket through kayak and the site did not mention the extra charge for large carry ons."
Pros: "Friendly crew"
Cons: "Pilot told us we were landing way before time"
Cons: "All drinks were $6"
Pros: "The price"
Cons: "The customer service. I'm not sure if the crew was just tired or having a bad day, but there was a definite lack for customer service. The attendants made it seem we were bothering them or inconveniencing them."
Pros: "Nothing good about spirit airlines"
Cons: "Nothing, there is nothingNothing, there is nothing remarkable or salvageable of this awful experience. From the clear misinformation on the baggage policy, the looooooong lines to check in, super uncomfortable NO reclining chairs? (What's up with that?) to the rude flight attendance. This whole experience was simply traumatic!"
Pros: "Poor customer service, 4 hour delay,"
Cons: "No options given, uncomfortable seats, no water even offered after a four hour delay"
Pros: "Prompt, efficient service!"
Cons: "All was good. Nothing to complain about (really)!"
Pros: "It's an economical means of transportation, you get what you pay for."
Cons: "Seriously I'm a realist so how can I complain? What I don't like is reading reviews that complain about the very type of service the reviewer paid for. Aside from presumably in personable flight attendants. Yes you have to pay for everything but you can't complain about it you knew up front, I'd rather fly lite and fly cheaper than fly on another airline paying for things I frankly don't need."
Pros: "Second leg was hot as an oven in that plane and the flight attendant yelled at us the whole time sit down sit down sit down they were horrible"
Pros: "Polite professional seasoned flight attendants. Base ticket was cheap."
Cons: "Two and a half hours Late. 2 for $5 diet cokes. This flight did not have the new spirit seats. Had old style seats. Very cramped and tight. I felt baggage restrictions were over strong on the website. I paid for a carry-on because it said a personal item is a purse and a carry on is a back pack. Turns out small backpacks (i.e. Regular old backpack, not aluminum framed camping monstrositys) are perfectly fine. But alas " baggage charges are non-refundable. Sucker! Pay for seat choice at boarding time, surprise! Endure pushy credit card offer."
Pros: "The price of the ticket"
Cons: "Needs more leg room"
Pros: "The flight took 3hrs instead of 3 and 1/2 hrs"
Cons: "Flight was about 40 min. delayed. No snack or drink offered other than those for purchase. Didn't even have a complimentary drink of water. Seat was the most uncomfortable I have ever experienced. Tray table too small. Uncomfortable take off and landing. Luggage too expensive and it costs for a carryon! Too many hidden fees. The flight was cheap but they will make up for it once you get to the airport. Wont be flying with this airline ever again."
Pros: "The price"
Cons: "Late boarding, crowded waiting room (not enough seats), airline seats very small and uncomfortable, screaming children behind, not offered anything to drink."
Pros: "from check in to landing everything was great!!"
Pros: "Great flight, one way without a layover in Denver who could ask for more."
Cons: "They overbooked the first flight, put me on the next flight which then got cancelled. There was another flight they could have put me on but refused to do it. My 4 day trip turned in to a 24 hour trip. Very disappointed"
Pros: "Great fare!!!! Courteous staff."
Cons: "Baggage price a little excessive, especially for an additional carry on like a computer bag or back pack. Seats could be more comfortable for a long flight. Seat got uncomfortable after about an hour."
Cons: "As I was driving to the airport, I received three emails that said the flight was delayed. When I got to the airport, there was a long line of people to check in, after about 30 minutes, a representative came out and said the flight was cancelled. No reason, no explanation. She said, "You can stand in line to reschedule to fly out tomorrow or you can call this number and someone will help you reschedule." Only the card that she handed everyone had a phone number on it that didn't work. The only flight out was 24 hours later. They refused to book anyone on another airline."
Pros: "The workers at the counter endured a lot of customer anger and we're professional, friendly, and as helpful as they were permitted to be."
Cons: "Flight from KC to Las Vegas was cancelled on a Friday night with about one hour's notice. Spirit would only book passengers on their own next flight out...24 hours later. Weekend trips were ruined, hotel reservations paid for and abandoned. I took the refund. I did not book this flight for myself, and never would have. I've had bad enough experiences with Frontier, which rates three times better than Spirit for on-time and customer satisfaction. I heard a customer in the refund line of our cancelled flight say, "They do this about 25% of the time", likely a slight exaggeration. I asked how she knew. I asked why she continued to fly Spirit. "Oh I only fly Spirit when I don't actually have to be there," she said, referring to her destination. Sounds like a damned fine new motto for Spirit."
Cons: "Didn't let me check in 40 minutes before my flight because the computer locks them out 45 min prior to departure. Asked to speak with a manager and was told she was too busy to talk to me and would decline my request anyway. Passengers hadn't even started boarding yet. There was no line in security and I could have been at my gate in less than 5 minutes. Instead I watched the passengers board the flight behind the glass partition and had to wait 1 whole day for the next flight, which also happened to be delayed. Worst airline ever!"
Pros: "That I finally made it to my destination"
Cons: "Delays of 3 hours outgoing to KC And coming back to LV. Save yourself the headache and use a different carrier. Wow. Never again"
Pros: "Seats are too tightly packed in. Return flight was delayed. Average experience."
Pros: "Plane was really late and checked bags were 45 min to make it to the turnstyle to pick up."
Pros: "Loved that it was one way. Those are rare to find. But the slight Two hour delay put a kink in plans. Overall very good!"
Pros: "The flight was good. I really liked it so much."
Pros: "The flight attendants were nice. The price was great! The flight departed and arrived on time."
Cons: "My ears and head were killing my fiancé and I when we landed. I have never had that happen to that extreme before. I had a cold so that probably didn't help matters. I saw other people trying to get their ears to pop as well when we landed."
Pros: "I did not try the food and there was no entertainment!"
Pros: "The no-frills business model allows low fares. I like how you cut out the unneeded added expenses and pass the savings on to me."
Cons: "Your website: ugh! I'm 0-for-4, trying to do the online confirmation. The site pushes me to the Spirit member sign-up page each time and doesn't allow ,e to confirm my flight. Likewise, it doesn't recognize my name when I attempt to confirm a flight."
Pros: "I liked the cost, the flight was direct, bring some food and drink and all is good. Personally, I would fly Spirit for any flight."
Pros: "Excellent service"
Cons: "Baggage fee is to high"
Airlines flying from Missouri to South America have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Missouri to South America
Masks required on board, masks provided on flights from Missouri to South America
Social distancing seating
Middle seats unavailable to book on flights from Missouri to South America
Testing for antibodies, testing for symptoms for flights from Missouri to South America
Waiving of change fees. Search flexible flights from Missouri to South America