Daily cleaning, installation of cabin HEPA filters
|August||Best time to beat the crowds with an average 3% drop in price.|
|December||Most popular time to fly with an average 14% increase in price.|
Average price of a round-trip
|$237||(avg. price over the last 2 weeks)|
Good deal for a round-trip
Southwest has waived its change and cancellation fees on flights from Missouri to Columbus. Confirm policy on booking site.
Southwest does not allow booking a middle seat on flights from Missouri to Columbus.
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Scores according to KAYAK customer reviews
Pros: "Nothing, the flight was canceled without a refund. I highly recommend canceling all business with kiwi in the future."
Cons: "My flight could have occurred or I could have been refunded."
Pros: "Crew was friendly and efficient. The flight got in slightly early. Baggage was swiftly delivered after our arrival."
Cons: "Very little legroom. I would have appreciated a small lunch item, beyond a tiny bag of almonds or two small cookies. But this is where we are these days with air travel."
Pros: "Being on time with everything."
Cons: "Really felt happy on time touch down nice journey with delta"
Pros: "Friendly crew"
Pros: "The gate agents and flight crew were very accommodating."
Cons: "I was extremely annoyed that TSA Pre-Check was unavailable at Terminal 2 at 8:15am. This is unacceptable and not the TSA's fault. I fault the airline for this oversight. Delta needs to communicate better to the passengers if there is a possibility of this service being unavailable at an airport."
Pros: "The crew was amazing! The seat was comfortable."
Cons: "Used the self check in kiosk to begin! That was awesome! But after that I still had to stand in line to check in my bags. That part of the process took a bit longer than expected."
Pros: "Nothing special"
Cons: "That was the most uncomfortable and cramped seat I had ever had on a plane flight. Even sitting on the pillow did not help."
Cons: "Flight was delayed out of St. Louis causing several of us to miss our connecting flight from Salt Lake City to Portland. Delta was of very little help in assisting us in making a connecting flight. They could have at least helped with travel arrangements and provided us with a little food, a pillow and a blanket as we waited in their terminal for the next flight on their airline which was a several hour wait. I understand these things happen but the passengers didn't cause the problem and Delta needs to take care of people better if they expect to earn repeat business."
Pros: "Excellent crew, snacks and coffee, comfortable economy seats. Plane landed 15 min early. Bags beat me to the carousel."
Pros: "Generally, Delta is cleaner, their terminals are much nicer, and the experience is better than one with American and United. I wish they had more direct flights to my normal destinations--I'd fly with them more!"
Cons: "Someone unloaded a lot of crumbs on my tray table and they all got smooshed on the back of the seat between the tray table and chair. It was pretty nasty. (The tray table was clean, the back of the seat wasn't. Please be nasty.)"
Pros: "Gate Agent was extremely helpful and compassionate regarding making sure our family (traveling with adolescent children)was accommodated ."
Pros: "On Time, comfortable seats, good coffee and mixed nuts, smooth flight and landing."
Cons: "Ac not working at last 30 minutes of flight."
Cons: "We lost our whole vacation and had to pay for the plans fare twice because My last name was spelled wrong on our tickets and we were unable to use them because my passport didn’t match the name on the ticket. We had to rebook everything pay almost twice as much for the plane fare, our Lodi g cost more and our trip was delayed for two weeks. Vyama is blaming us for spelling our name wrong and claimes that it’s our fault this happened because everything is automated. There saying they don’t touch anything that we enter into the booking but somehow everything they claim we entered is now in all capital letters and the space between our first name and middle name is now gone and all run together. The coustomer service number gets you to someone in India. I have tried to get this addressed four times now at first they tried to place the responsibility on the airlines now us and they have hung up on me twice. Kayak has been worthless, they also just pass the responsibility on to someone else. We will never use them again ant I intend to make sure that this mess is put out in social media to hopefully keep others from having their travel plans ruined by their flawed system."
Pros: "Female flight attendant was incredibly personable and had a bubbly personality. Definitely made you want to smile"
Cons: "They changed my flight to a different one departing 2 hours earlier and did not notify me! The original flight was still available & they would not let me take it despite my reservation paper work. CRAZY! I have a two hour drive to the airport this gave me the option to leave home at 2:30am or go the night before and pay for a hotel. Flight was managed by DELTA who also did not care! All involved blamed each other. Beware"
Cons: "Not enough room. Could have better technology and better food choices."
Pros: "Always nice to be on an American plane out of an American airport.....SO much more professional. :))"
Pros: "The initial boarding process was quick, smooth flight"
Cons: "I've never had a flight wait over 30 minutes past departure got other people to make a connection and get on to this flight. Seems beyond normal and wrong to those that were there in time and on the flight to support an on time departure"
Cons: "For the second consecutive Delta flight, one at LGA, one at JFK, (it’s never happened on any other airline) TSA pre-check was closed and over a dozen agents trying to upsell the CLEAR program were working hard to get people to spend $175 not to wait in the resulting one hour long line."
Pros: "Had tv & movies available but kept losing signal"
Cons: "Terrible turbulence. Very rough landing. No beverage service. Late taking off."
Pros: "In flight movies"
Cons: "The flight was 3 hours late taking off which made us miss our connection to chicago so we are stuck in Atlanta tonight with unplanned expenses we were not planning on!"
Pros: "Very friendly crew"
Cons: "Seatbelts very short given ample seat size"
Pros: "Everything from the check-in to the landing was great. We were well informed about what was going on with out luggage (we were on a regional flight) and the assortment of free snacks were superb! I guess I'll be a returning customer"
Cons: "I was expecting some form of entertainment (radio, overhead monitor, etc) on the CRJ700. But it really don't take away from the experience since T-Mobile partnered with the Wi-Fi service and I received a free hour of Wi-Fi!"
Pros: "The crew and service were outstanding, seat was comfortable."
Pros: "I was going for weekend trip and because of delays I would've been there less than 20 hours. But Delta was terrific in giving me a refund and essy to work with via Twitter. 2 hour phone delay but they called me back to complete refund."
Cons: "Chaos at gates. Changed gate 3 times. No real updates."
Pros: "Even with the weather being bad, the flight crew handled the situation really well. No one on the plane freaked out which was awesome, so I'm happy with the way they handled it."
Cons: "The weather was pretty nasty so we had to be re-routed to Cleveland to get more gas before landing in Columbus. It definitely wasn't the airline's fault, but it still was annoying. Thankfully I didn't miss anything!"
Cons: "My flight got to New York so late!!!! I missed my international flight."
Cons: "Not great communication from gate or staff on board. Failed to provide adequate water. No ice on super warm flight. Just bad experience overall."
Cons: "Super delayed. Sat on runway for 2.5 hours"
Pros: "Spacious, clean, great host and hostesses. The flight arrived at our destination 30 minutes early."
Cons: "Delayed flight, mechanical"
Pros: "Newer plane! Comfortable"
Cons: "Nothing just great"
Pros: "Excellent. Smooth staff. Lots of humor and smiles"
Cons: "No entertainment except paid WiFi."
Cons: "Not enough water on the flight and we landed in a parking lot and shuttled back to the airport."
Cons: "See above."
Pros: "I was very grateful to have made this flight on standby."
Cons: "Someone has to sit in the seat next to the restroom. Had I a choice in the matter, I would have preferred to sit elsewhere. But as I said, I was grateful to have made the flight, and arrive at my destination a mere 3 hours late."
Pros: "Got on earlier flight as standby."
Pros: "This doesn't really have to do with Delta Airlines however it does affect my experience. I had a very rude TSA agent speak to me na very degrading tone prior to boarding the plane. This experience affected my travel experience with Delta. I realize this person is not a Delta employee however the rudeness that I experienced affected my travel experience."
Cons: "Paid for Comfort+ at the Kiosk. My app said I had a Comfort+ seat, but at boarding found out I had two (yes, two) non Comfort+ seats assigned to me. Had to call and tweet to get my payment for Comfort+ back. All in all a very poor showing for Delta's seat assignment and reservation system."
Cons: "Did not know they made planes with so little room inside. It was made for people under 5 foot tall with no carry on luggage. Crew took up over head luggage storage."
Pros: "I was cleared for standby! Flight attendant at the stl gate is always friendly and willing to help! I love her!"
Cons: "I waited almost 6 hours on the phone the night before the flight to get on standby! Almost didn't get the flight! Was charged $50 only to not get on my next flight because it was over booked! Flight attendant was very rude!"
Pros: "I liked that I was able to get able to get an earlier flight!"
Cons: "I don't like that I had to pay $50 extra dollars for standby on both legs of my flight! I am a very loyal delta customer and these past times flying I feel like my favorite airline is turning into the bad airlines delay everytime, problems with the plane fare prices too high! I'm starting to think about taking my business elsewhere!"
Pros: "10 minutes early departure"
Cons: "There isn't enough seats in the gate area and sitting on the runway for 10 extra minutes we could have been early"
Pros: "It was great and very roomy I felt like a movie STAR!!!"
Pros: "Crew was fantastic, and most everything went well. Only thing I don't like is that there was not much time, if any, separating first class and coach boarding. By the time premium was call and I walked over, they were letting everyone through. There needs to be a reminder that only premium is boarding at this time. I stood in a long line down the jetway, which I didn't expect after paying for a first class ticket."
Pros: "The ground crew is helpful in fixing our seats. Boarding procedures are smooth and overall journey is comfortable"
Cons: "the airline can provide more options for us to selecting seat at self help counter. Provide options for food. There are 2 vegan meals out of 3"
Cons: "The wifi didn't work. No seatback everyone's screens, only a screen over there middle row of seats. Maybe update your 20 year old livery."
Pros: "Help with check-in"
Cons: "More friendly staff on airplane"
Cons: "My son and I had seats in different places and they asked him to move forward several rows because of weight and the seat beside him was empty so I asked if I could sit next to him and they said no without giving any explanation. That kind of upset me. Just a short explanation would be fine."
Cons: "British Airways/American Airlines lost/delayed luggage again! Then send an email in the middle of night with a link to schedule home delivery of the luggage that was valid for 4 hours only. It is clearly an attempt to cheat out of their responsibility of home delivery of the luggage that was delayed the second time. Poor, poor service by American Airlines."
Pros: "The flight attendants were able to find a place for my carry-on luggage when the overhead bins were filling up. I got a seat with extra leg room by chance (without having to pay the extra fees)."
Cons: "There are no snacks served on the flight. The Philadelphia Airport was overcrowded. There was hardly any room to navigate and there was a long line at nearly every women's bathroom."
Pros: "Finish currently use were the most courteous and caring I ever was serviced by."
Cons: "Not much to recall"
Pros: "The flight was equal to AA service I have had on a regular basis."
Pros: "The speed of service"
Cons: "We had several rude flight attendants"
Pros: "They delayed 5 times and we're never honest about departure time. Then lost my luggage. They told me that I will need to go back.to the airport to pick up the luggage which is unacceptable."
Cons: "See above"
Pros: "It was excellent!!! The service, the food, flight on time. Very friendly attendants!"
Pros: "Courteous crew"
Cons: "The plane was tiny and old"
Pros: "Everything was on time and great."
Cons: "Ever thing was fine."
Cons: "I'm pregnant, and didn't have time before my connecting flight to get food at the airport. I was sitting near the back of the plane, and was ready to purchase food. By the time the cart reached my row, all the food options were literally sold out. I ate the free cookie and had some apple juice, but wanted something with some protein. I guess I'll remember to pack more snacks next time."
Pros: "Awesome crew. On time."
Cons: "I sat at tha airport for over 9 hours before my flight left. Very poor communication and customer service."
Pros: "worst experience. Airplane people not so good"
Pros: "Crew was nice"
Cons: "Flight was late. AA charged me for an exit row seat, but assigned me a non-emergency exit row window seat. Wi-if did not work."
Pros: "Haven't left yet don't leave until today the flight was behind due to maintenance"
Pros: "On time. Friendly."
Cons: "The seats were so old, I didn't have a screen to watch movies on and it was really really cold"
Pros: "It was a fairly routine flight. Could use a more substantial snack for a four hour flight."
Cons: "While waiting for our baggage in Phoenix, we noticed a few random bags with tears, rips and clothes hanging out. Then we saw our suitcase. The zipper was torn away from the lining so that it no longer closes all the way. There items hanging out of the gap. What was happening in the basement that caused at least 4 damaged bags?"
Pros: "the plane, a 380, had comfortable seats, fewer occupants, more and easier access to bathrooms, did not like the larger plane I flew on going to Australia, it held 700 persons could physically reach the lights and when on, they didn't disturb anyone vegetarian food was delicious and nutritionally sound and varied love the soft blankets"
Cons: "not a very good choice of current movies"
Pros: "The estimated time for both my flight was over an hr, but we arrived in on my first flight at 45mins and my second flight 30mins."
Cons: "Old Equipment"
Pros: "On time"
Cons: "Dirty plane. DIFFICULTY hearing which baggage kiosk to use. Should have a board with postings"
Cons: "Unprofessional, rude, unorganized, & just ridiculous!!!!"
Cons: "- The entertainment system was not working - needed few restarts - on many seats - Food - horrible - Air hostess dropped water on me - not a problem by itself as accidents do happen. However her comment was more annoying - no sorries - not apologies - just said - "oh it's just water - it is refreshing" - Seats pushback was almost broken - it would break your thumb to push the button and then almost stand to push the seat back. - This was transatlantic flight and you charge for liquor? It is not free - you have to purchase - They ran out of red wine (which was free) by the end of the first meal. Do you keep just one bottle for this big 777 fight. - Overall experience was horrible."
Pros: "Our flight had a veteran who had received the Medal of Honor and the pilot and attendants took a moment to recognize him and it was sooo special and meaningful for American Airlines to take the time to thank this awesome individual!!! Thank you!!"
Pros: "They were able to use the electronic boarding pass through the app which is nice. Boarding was really quick."
Cons: "The overhead bins didn't have enough space for carry on for everybody flying."
Pros: "Friendly service"
Cons: "Small crew at Santa Fe airport so luggage took a while"
Pros: "No issues. The whole trip went well."
Cons: "The little lady sitting next to me took my seat but it just let her have the window seat because she could not speak english"
Pros: "It was on time, crew was very polite and attentive."
Cons: "Nothing to report."
Pros: "The flight attendants were not only exceedingly courteous, but they also knew how to put their guests in a good mood. They had fun with their job, which put me in a much better mood than I would have otherwise been in. Also, flight was efficient."
Cons: "Not much to dislike, good all around. We left the runway a bit late, but I'm guessing that wasn't anything the crew could control."
Pros: "I like how they kept us updated on when the flight would leave"
Cons: "I didn't like that it took so long for us to actually get on the plane. My flight was supposed to leave around 4pm but it didn't actually leave till around 9pm so I had to sleep overnight when we landed in Dallas"
Pros: "Flight was ok"
Cons: "They lost my luggage and I haven't gotten it yet"
Pros: "Everything was smooth, even the getting through TSA process. I had minimal wait time."
Pros: "The plane we new and amazing, loved all the extra features."
Cons: "There was nothing that I did not like."
Pros: "The flight attendants were so nice. They were genuinely kind and helpful to the passengers."
Cons: "The overhead bins are small"
Cons: "This was my 5th American flight in 3 days, four of which were significantly delayed. I was supposed to meet relatives for dinner; instead I got there at bed time"
Cons: "That my earlier flight was cancelled."
Pros: "Excellent piloting (good driving) and communication during a torrential downpour. That's important. The two hours on the tarmac were unavoidable, so appreciated occasional comments about the storm and circumstances. Interesting parking. I didn't know a plane could pivot like that. Also, flying through cumulonimbus clouds was thrilling. Thank you."
Pros: "We boarded, then left on the plane for an hour, then offered the opportunity to unboard, then required to unboard. We left several hours late and missed our connecting international flight."
Cons: "Everyone was anxious about missing connecting flights. It was a chaotic scene. The flight staff were clearly annoyed with all the questions they were getting."
Cons: "As with the initial leg of my trip to Kansas City, the scheduled departure was delayed without explanation. If there is a viable option for travel to a given destination, I will NOT choose American Airlines as it would likely be just as practical to go by covered wagon."
Cons: "4 delay warnings changing time of departure Gate changes almost missed flight"
Cons: "Phone charging in each row..."
Cons: "With the longer flight than the one I had been on previously I had expected the plane to be in better condition. However, I did not have a bad experience on this flight. I do wish that the snacks provided included a gluten free option as on all of the flights I had taken on this trip I wasn't able to enjoy any snacks due to food allergies."
Pros: "Very attentive crew"
Cons: "The plane was not at its original time"
Pros: "This was my first experience flying United. The staff and pilot were friendly even though everyone seemed grumpy and tired. There was a poor baby that cried almost the whole flight-I get it, I was tired and wanted to cry too...ha! They handled everyone with patience and a smile."
Cons: "When we landed in Columbus we were stuck on the plane for almost a half hour because there were issues with the walking bridge. This was annoying."
Cons: "The onboard wifi was not working."
Pros: "On my flight home from Columbus, there was one guy running the whole ship! He. Was. Everything!!! So Attentive but not overly so. And he read my mind and gave me what I needed before I even realized I did. Thank you to him for one of my best flights!"
Cons: "There really wasn't an entertainment option. A lot of airlines these days have much better service that's simple yet good. Also, just a small pack of pretzels? Fail. You have to keep up with the Deltas and Jetblues of the world!"
Pros: "Crew staff was excellent"
Cons: "Flight was delayed for 4 hours due to a delayed aircraft; followed by a broken seat. Seat seemed to have tape wrapped around the seat back tray."
Pros: "The crew was polite."
Cons: "The plane was flithy. The crevice between the seat and the wall of the plane was caked with filth. The beverage served was lukewarm water, with no other choices. The plane was uncomfortably hot."
Pros: "The crew were very understanding that we all just wanted to be home (the flight was delayed for three hours, so we didn't get home until 2am). They were efficient and got us home safely and quickly."
Cons: "I was not impressed with United and how they handled the delay. The staff did not care that we were waiting for 5 hours for a plane they couldn't even guarantee was coming. No workers were at the gate for a long time to even help out customers."
Pros: "When l got to airport I was advised my flight had been canceled. Rerouted on United airlines thru Washington Dulles. Waited on Tarmac 2 1/2 hours due to bad weather, etherwise everything was good."
Pros: "Leg room on the flight was better than expected."
Cons: "I slept most the way. So which I had my pillow and blanket. Lol"
Cons: "Seat in back of plane from Houston to Tampa horrible seats would not incline foot space barely big enough for legs <9 inches. Those seats should never be assigned I feel like I wasted $ by the horrible seating!"
Pros: "Slow return of carry on at end of flight....crowded jetlway with so many waiting."
Cons: "Seat cushion uncomfortable, seat back wouldn't stay forward"
Pros: "Plane was very comfortable. Attendants were friendly and it was very smooth and quick!"
Pros: "Nice flight and on time."
Cons: "I don't like small crowded planes. You get off at gate 50 and have to race to gate 20 to catch your next flight."
Pros: "Friendly crew"
Cons: "Maybe pick a packet food that is more favoured by more people. The wasabi peas weren't a good choice for our family"
Cons: "Good trip overall."
Pros: "Even though it was a bumpy flight do to strong winds, the pilot did his best to find smooth air"
Cons: "The baggage claim took forever. Our flight actually disappeared from the tv screen and our luggage was not out. Finally after waiting about 20 minutes it popped back up on the screen and them arrived. This is the second time this has happened to me in Columbus and I don't fly there too often"
Pros: "I have no compliants at all. :)"
Cons: "Three gate changes prior to departure"
Pros: "The lady flight attendant as the best I have ever had. I think her name was Jan."
Pros: "On time!"
Cons: "No jetway, long walk to the next gate and then the same long walk back down to board the plane for the second leg of the trip."
Pros: "The new planes are great."
Pros: "The staff was fantastic, they were cheerful and full of energy. They made the flight have a relaxed atmosphere but still professional."
Cons: "They served these waffle snacks that weren't very good, and didn't have a salty option."
Pros: "It was seamless. Everyone excellent and flights on time."
Cons: "Still would like a snack choice."
Pros: "Flight was delayed because they couldn't get their passenger count straight! 30 min delay just to leave the gate!"
Cons: "When we arrived 20 mins late and then no one was at the terminal gate to put sky walk in place! After 20 min wait we had to walk down the aircraft stairs outside and go thru a door and climb two flights of stairs just to get into the airport"
Pros: "uneventful - great pilots, made effort to correct for turbulence when they could."
Cons: "no food or entertainment."
Pros: "Everything was smooth and senseless. And I liked kayak updated me which baggage terminal my bags were. Saved a lot of time walking around the Dulles terminal."
Pros: "I liked that I could do self check in and get my boarding pass without joining a long line. Had a great flight and no complaints."
Pros: "We got to Columbus early"
Pros: "The plane had tvs on the back of each seat"
Cons: "Even though international flight was allowing 2 piece baggage.. United charged me for one bag 100$.. they allowed only one. and they took long time to to issue the boarding pass as the ticket was not confirmed. I will never buy a ticket from Kayak"
Cons: "They didn't have wifi"
Cons: "My luggage it get lost and delayed, im at home 2 days latter and I can't do anything cause my luggage still not her. Houston airport baggage people has enough time to put it in a plain that was going to my final destination (Guadalajara), after I got there and still waiting for the next flight wondering if my luggage was there and nothing. My whole trip was absolutely terrible, worst experience ever!!!!"
Pros: "United gave us maximum vouchers for bumping us involuntarily."
Cons: "Our return home from a holiday family visit was oversold causing much stress for my family/small child. Our luggage went but we DID NOT."
Pros: "No heat onboard Very loud engine noise, almost deafening, required earplugs because of the noise"
Cons: "Very nice attentive flight attendant Non-stop"
Pros: "Only one person had questionable customer service abilities. Everyone else was very pleasant and helpful. Downloaded United's app to my cell phone in Denver and watched a movie on the second leg of my flight. Delightful!"
Cons: "Single older woman harassed by arrogant middle aged male TSA agent in Kansas City over something so simple as a can of hair spray! Had to return to ticketing to check my bag ($25!) and go through security twice. Everyone except this one man was very nice. (Suggest minor personnel adjustment?) Wait for baggage at Eugene was way too long considering we were the only flight arriving in the middle of the night and the airport was otherwise deserted."
Pros: "Everything ran on time. No weather or maintenance delays. It was a great experience to fly on Christmas Day!"
Pros: "on-time! Even a little early!"
Pros: "The trip itself was great. Even though I arrived at the airport 90 minutes before takeoff and was pre tickited and checked my bag curbside I almost missed my flight because of the long single line at security check and then my bag never got on the p!ane."
Cons: "The fact that I had to wait to get my bag until it came in on a later flight. I didn't receive my bag until 12:00 am"
Pros: "Arrived 20 minutes early!"
Pros: "Staff on this leg of the journey were very pleasant, courteous, and helpful."
Cons: "Boarding would prove much more efficient and time saving if the aft section boarded first, giving them time to settle in while the forward cabin progressively does the same. That way, the bottleneck effect of passengers at the rear having to await the forward sections (minus first class) to board becomes minimized, if nothe eliminated. This could improve the efficiency and time required for the boarding process."
Pros: "See below"
Cons: "Even with an over 3 hour layover in Texas we missed out connection and had to stay over night in Texas. Adding $400 to our trip with dinner and room. Only 4 desks of 60 open at passport control and only 3 desks open at customs. All to process 7000ish people. Our tax $ at work."
Cons: "Old seats are bad for my back and neck."
Cons: "Gate checked bags took 15 minutes to get back"
Cons: "Luggage was lost"
Cons: "Flight got cancelled due to no crew. No credit or refunds given for our 6 hour delay. And the crew was very rude on the flight we finally got to Columbus. Awful experience with United!!"
Cons: "The fans blowing air intermittently worked and frequently did not work, making the cabin quite hot multiple times"
Pros: "How fast I got to Denver and left right away"
Cons: "What I didn't like is getting OFF in Denver at gate B 69 and had to run all the way to gate B 21 barely made it that's what I didn't like with ppl with asthma that ain't good but over all I enjoyed my self"
Pros: "A gentleman and his wife, travelling together, were seated apart and so I traded for the gentleman's business class seat. It was comfortable, roomy and the company was good up front. The crew were attentive and friendly."
Cons: "The only complaint I can make is that the snack options rarely are safe for me to partake of, as I'm allergic to all peanut and nut products (dermatological reaction) and there are always nuts. Due to the commonness of this particular allergy, I would thing by now airlines would have stopped offering nuts as snacks. My reaction is annoying, but nut allergy can be a very serious issue and serving nuts aboard could potentially cause a major problem."
Pros: "Friendliness of the crew. Clean plane."
Cons: "Crew from Ft Lauderdale was very unprofessional and were hanging out as a group, laughing nearly the entire flight; they could not even get through an announcement without busting up."
Pros: "The pilot was a hottie"
Pros: "We got to our destination a little early. I was able to check in ahead of time."
Cons: "The seats are so close together that my knees were touching the seat in front of me. Also, the flight attendants were kind of surly."
Pros: "Charged fees for every bag over the fare listed. Canceled flight out and tried to delay a biz trip till Saturday. Got us into Vegas late, again affecting business. Return flight delayed and rescheduled twice. Sprit sucks, will never use again and won't book through you for listing them ever."
Pros: "Crew was pleasant and helpful."
Cons: "The extra charges to actually use the ticket came to more than the flight."
Pros: "Boarding was quick, flight crew was nice, airplane was new, and we landed early! (despite taking off late)"
Cons: "Absolutely zero accommodations, they even charge for water. And you're pretty tightly packed in there. But since it was a short flight, these things were acceptable. You also get what you pay for. My flight was very reasonable"
Pros: "Absolutely nothing. Would never fly with Spirit ever again."
Cons: "Make sure you realize that unlike literally every other airline, Spirit charges you $30 to bring a carry on if you pay in advance online, $55 if you end up paying at check in at the airport, and $100 if you do so at the gate. Carry on, not checked luggage. Every other airline will not charge you for it. If you want to pick your seat, or keep your family together on a flight, you have to pay extra, whereas every other airline, it's pretty much free. Because of this I was placed next to a 12 year old girl by herself in the very back row, thankfully the crew had enough sense to make sure to not let a grown stranger be in this position and moved me to a different seat, but had they allowed free seat choices, she could have sat next to her family and there would never be an issue. If you want a beverage on the flight and didn't pick up your own ahead of time, it will run you $3 while every other airline will give it to you as a complimentary service - meaning no charge. Their website touts that you're saving money on the flight cost by them charging these excessive fees, but I literally only saved $10 from the next highest flight price, ultimately running me $45 extra. Terrible business model."
Cons: "the was cancelled"
Pros: "I like their no nonsense about bags."
Cons: "they force us register."
Pros: "The extra costs of seats and baggage were outrageous! After everything was paid, the trip ended up costing far more that a 'real' airline. Will not be flying Spirit ever again!"
Cons: "$40 per checked bag plus $15 per reserved seat that is just one way. Seats were uncomfortable. This airline is no bargain and not comfortable"
Pros: "Seats (row 1) at random"
Cons: "High prices for food"
Pros: "Good value for the money."
Cons: "Narrow seats"
Pros: "I liked the time of the flight and that it was a nonstop. It was delayed but I got updates by email telling me that."
Cons: "The carry-on policy is unnecessary. One carry-on and a personal item is the norm. As long as it fits under the seat or in the overhead compartment, why charge extra? It makes the airline seem chintzy rather than inexpensive."
Pros: "Flight was affordable and comfortable"
Cons: "I bought my ticket through kayak and the site did not mention the extra charge for large carry ons."
Pros: "Nothing! You're question was how was my flight? My answer is we are still sitting in the airport after 8 hours."
Cons: "Lack of leadership, personality or organization! Worst run company ever! If I could give them a 0 I would..."
Pros: "Friendly crew"
Cons: "Pilot told us we were landing way before time"
Pros: "Exit row seat"
Cons: "Almost everything else"
Cons: "All drinks were $6"
Pros: "The price"
Cons: "The customer service. I'm not sure if the crew was just tired or having a bad day, but there was a definite lack for customer service. The attendants made it seem we were bothering them or inconveniencing them."
Cons: "The service on the website was atrocious!! Double charged me and could not edit any of the information on the website"
Cons: "Flight delayed two hours, no explanation. Crew was rude"
Pros: "Poor customer service, 4 hour delay,"
Cons: "No options given, uncomfortable seats, no water even offered after a four hour delay"
Pros: "It's an economical means of transportation, you get what you pay for."
Cons: "Seriously I'm a realist so how can I complain? What I don't like is reading reviews that complain about the very type of service the reviewer paid for. Aside from presumably in personable flight attendants. Yes you have to pay for everything but you can't complain about it you knew up front, I'd rather fly lite and fly cheaper than fly on another airline paying for things I frankly don't need."
Pros: "Second leg was hot as an oven in that plane and the flight attendant yelled at us the whole time sit down sit down sit down they were horrible"
Pros: "Polite professional seasoned flight attendants. Base ticket was cheap."
Cons: "Two and a half hours Late. 2 for $5 diet cokes. This flight did not have the new spirit seats. Had old style seats. Very cramped and tight. I felt baggage restrictions were over strong on the website. I paid for a carry-on because it said a personal item is a purse and a carry on is a back pack. Turns out small backpacks (i.e. Regular old backpack, not aluminum framed camping monstrositys) are perfectly fine. But alas " baggage charges are non-refundable. Sucker! Pay for seat choice at boarding time, surprise! Endure pushy credit card offer."
Pros: "The price of the ticket"
Cons: "Needs more leg room"
Pros: "The flight took 3hrs instead of 3 and 1/2 hrs"
Cons: "Flight was about 40 min. delayed. No snack or drink offered other than those for purchase. Didn't even have a complimentary drink of water. Seat was the most uncomfortable I have ever experienced. Tray table too small. Uncomfortable take off and landing. Luggage too expensive and it costs for a carryon! Too many hidden fees. The flight was cheap but they will make up for it once you get to the airport. Wont be flying with this airline ever again."
Pros: "The price"
Cons: "Late boarding, crowded waiting room (not enough seats), airline seats very small and uncomfortable, screaming children behind, not offered anything to drink."
Pros: "from check in to landing everything was great!!"
Pros: "Great flight, one way without a layover in Denver who could ask for more."
Cons: "They overbooked the first flight, put me on the next flight which then got cancelled. There was another flight they could have put me on but refused to do it. My 4 day trip turned in to a 24 hour trip. Very disappointed"
Pros: "Great fare!!!! Courteous staff."
Cons: "Baggage price a little excessive, especially for an additional carry on like a computer bag or back pack. Seats could be more comfortable for a long flight. Seat got uncomfortable after about an hour."
Cons: "As I was driving to the airport, I received three emails that said the flight was delayed. When I got to the airport, there was a long line of people to check in, after about 30 minutes, a representative came out and said the flight was cancelled. No reason, no explanation. She said, "You can stand in line to reschedule to fly out tomorrow or you can call this number and someone will help you reschedule." Only the card that she handed everyone had a phone number on it that didn't work. The only flight out was 24 hours later. They refused to book anyone on another airline."
Pros: "The workers at the counter endured a lot of customer anger and we're professional, friendly, and as helpful as they were permitted to be."
Cons: "Flight from KC to Las Vegas was cancelled on a Friday night with about one hour's notice. Spirit would only book passengers on their own next flight out...24 hours later. Weekend trips were ruined, hotel reservations paid for and abandoned. I took the refund. I did not book this flight for myself, and never would have. I've had bad enough experiences with Frontier, which rates three times better than Spirit for on-time and customer satisfaction. I heard a customer in the refund line of our cancelled flight say, "They do this about 25% of the time", likely a slight exaggeration. I asked how she knew. I asked why she continued to fly Spirit. "Oh I only fly Spirit when I don't actually have to be there," she said, referring to her destination. Sounds like a damned fine new motto for Spirit."
Cons: "Didn't let me check in 40 minutes before my flight because the computer locks them out 45 min prior to departure. Asked to speak with a manager and was told she was too busy to talk to me and would decline my request anyway. Passengers hadn't even started boarding yet. There was no line in security and I could have been at my gate in less than 5 minutes. Instead I watched the passengers board the flight behind the glass partition and had to wait 1 whole day for the next flight, which also happened to be delayed. Worst airline ever!"
Pros: "That I finally made it to my destination"
Cons: "Delays of 3 hours outgoing to KC And coming back to LV. Save yourself the headache and use a different carrier. Wow. Never again"
Pros: "Seats are too tightly packed in. Return flight was delayed. Average experience."
Pros: "Plane was really late and checked bags were 45 min to make it to the turnstyle to pick up."
Pros: "Loved that it was one way. Those are rare to find. But the slight Two hour delay put a kink in plans. Overall very good!"
Pros: "The flight was good. I really liked it so much."
Pros: "The flight attendants were nice. The price was great! The flight departed and arrived on time."
Cons: "My ears and head were killing my fiancé and I when we landed. I have never had that happen to that extreme before. I had a cold so that probably didn't help matters. I saw other people trying to get their ears to pop as well when we landed."
Pros: "I did not try the food and there was no entertainment!"
Pros: "The no-frills business model allows low fares. I like how you cut out the unneeded added expenses and pass the savings on to me."
Cons: "Your website: ugh! I'm 0-for-4, trying to do the online confirmation. The site pushes me to the Spirit member sign-up page each time and doesn't allow ,e to confirm my flight. Likewise, it doesn't recognize my name when I attempt to confirm a flight."
Pros: "I liked the cost, the flight was direct, bring some food and drink and all is good. Personally, I would fly Spirit for any flight."
Pros: "Excellent service"
Cons: "Baggage fee is to high"
Airlines flying from Missouri to Columbus have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights